AT&T
Reviews and Complaints

Summary: If you have a problem, ask to be sent straight to customer retention. They are the only ones that (kind of) know what they are doing. You'll save 2 hours.
Full: First off, I was initially at fault because I got behind on my bill and my service got disconnected. But on 12/29/10, I discovered that I absolutely had to have access for work over the weekend. I'm tight on money, but decide if they can get me back on by the weekend I won't wait until payday and instead pay it right now, even though that really puts a squeeze on me.

12/29/2010 4p - call [protected] and get a VRU that takes way to long to get to a rep. I ask the rep how long it will take and she gives several options based on how I pay, but none of them are over a day. I thank her, and tell her I will pay it. After my payment is made, she then tells me that my account has been entirely disconnected and I'll have to be assigned a new account and that will take about 15 minutes. Seems kind of ridiculous, but OK. She then proceeds to ask me for all kinds of info that is already on the original account. Again, ridiculous but OK. Finally we finish up and she gives me an account ending in 9501. Then she tells me that because it's a new account# service will not be restored until tomorrow between 8a and 5p and that I would need my new account # when I restored my modem to service. Not what was promised before I made payment, but it still fits my timeline so OK. BUT - I was not expecting to need to retain anything from the call, so I didn't have anything to write with/on. She told me no problem, just call in tomorrow with my name and address and they'll give me the #. Big mistake.

12/30/2010 Call 1 - again call [protected] and get a VRU that takes way to long to get to a rep. I tell the rep the story from yesterday and he says I need to call877-722-3425.

12/30/2010 Call 2 - call above # and get a different vru. After I answer a few questions it transfers me to the vru from call 1.

12/30/2010 Call 3 - again call [protected] and get a VRU that takes way to long to get to a rep. After I give all my personal info and spend about 10 minutes with the rep, they tell me they don't have a record for me getting service. Christ. I hang up and go retrieve my old account # from my records; they've got to be able to find my new order then right?

12/30/2010 Call 4 - again call [protected] and get a VRU, etc. I give the rep my old account#, she locates me. I tell her the story from yesterday. She doesn't seem to get it. Spend over 50 minutes on the phone, back & forth, on hold for long times while she's supposedly calling other depts, finally she comes back and says shes generated a new account # for me. Then she starts asking me all the same questions the rep from yesterday asked. I said "I *told* you I already did all this yesterday. I just need the new account #". She told me there was no record of any new accounts generated and so she just made a new one, which ends in #9513. I ask her when I'll have service and she says 1/5/2011. This is now completely out of my timeline. I told her the rep yesterday said it would be today; can't she get it on today? Nope - *no way* it can be on before 1/5. I've been getting annoyed this whole time; now I'm pissed. I ask for an address where I can write to send a complaint. She hims and haws for awhile and finally says that such a thing doesn't exist but I could call "customer service" (who the hell am I talking to now?) at [protected].

12/30/2010 Call 5 - Call the 888 # and get a rep who patiently sits through my rant. First good experience, at least he *seemed* to get what had taken place, although he never really confirmed it. But alas, there's nothing he can do but transfer me to dsl "customer retention" and talk to them and try to get me a fee discount.

12/30/2010 Call 5/transfer to "customer retention" - It appears previous rep did not understand story because this woman I'm talking to now does not have the full story. She thinks the only calls I've made have been today and that I only had 1 new # generated. She calls up my "new account#" and gives me the account ending in 9501. It took her exactly 15 seconds to accomplish what the previous 90 minutes could not. I say "Can you tell me when that account was created?" Oh, looky there that account was created yesterday. Then I give here the account ending in 9513. After she brings that account up, she gets it now. She cancels out the 9513 account, but says that the 9501 account still can't be deployed until 1/4/2011. I ask her why the rep yesterday said it would be today, and I never get a direct reply to that, just "the system determines the dates". Finally she agrees to see if she can get the deployment expedited, but no promises. (That's not possible right?) Finally, satisfaction. I get a call back about 20 minutes later saying that she was successful; it will be deployed sometime in the next 24 hours. Thank you Gerry (spelling?).

Moral: (1) Maybe choose another provider. (2) Don't get behind on your bill (3) if customer service (or whoever) doesn't seem to get it, they probably don't. Escalate right away instead of bantering forever

I don't know who the hell you think you are taking bad about me! How about you give me your address and I stop by so you can talk like that to my face. You are the one that is a fraud! Anyone that wants to see paper proof of my information, I would be more than happy to send it out just to prove that ATT PRO is a lying piece of ###. I have called the FMCSA today and reported ATT PRO. My attorney is going to locate this ATT PRO and file suit. A&M Trucking is legal and still in business. A&K Transport is a business that I just started. Like I said, run your mouth to my face! Adam D. Meisinger

Our advertising rep led us to believe that by allowing them to set up a landing page for us, we would be searched through Google, Bing, and Yahoo. This isn't true. She also promised that we would receive much more traffic to our site and an increase in business as they have a dedicated staff who does nothing but monitor keywords. etc., to keep us "above the fold" on an internet search. None of this has been true. In fact, our response rates continue to decline from month to month. The money we spend through AT&T on-line advertising has been completely wasted.

I have a basic plan with my at&t uverse (nbc, cnn, travel, etc...). on this day, dec. 24 I was flipping through the channels and I landed on channel 300 at approx. 7 pm by a buzz channel. the show was called "spartacus: blood and sand" and I saw foul nudity on this program. I don't wanthbo or anything like that on my listings. I saw very explicit content and i'm disturbed by this. I would like for those kinds of channels to be terminated from television.

When I tried to buy my wife an iPhone for Christmas yesterday, the salesperson tried to make me pay an extra five hundred dollars as a sort of security deposit. When I asked why, I was told to check with AT&T's customer service phone line and then credit rating agencies. After several hours on the phone and online, I was able to get print outs of my credit report from three credit agencies. Never having seen one of these before, I don't know what is or is not supposed to be there, but none of the three showed any failure to pay bills, or legal problems. One of them states explicitly (and correctly) that I currently have no debts at all. They all show a list of companies that have made inquiries about me recently, but state that none of these would affect my credit rating. As I own a house, have had stable employment for the last 34 years, pay my bills on time, and have not borrowed or tried to borrow money for more than ten years, I can't understand why I would be denied credit for something that doesn't even involve borrowing money or any other significant risk to Apple or AT&T. Could this have something to do with my age? How can I get AT&T to tell me why they denied me credit? If I am doing something wrong, I can't fix it if I Can't find out what it is?

I recieved a letter from your agency acct. # [protected] client acct. # [protected] for the amount of $373.52. I really dont know why this account was sent to your agency and this is hurting my credit report. Would you be so kind and clear this matter. I am not in the habit of leaving outstanding bills especially for such amount. I bundled my home phone with a wireless [protected]. I no longer have a landline please notify me also via e-mail to [protected]@yahoo.com. Sincerely yours Cecilia R Garcia [protected]
service of residence was 1833 Loyola dr. san jose, ca 95122 ...Thanks again

At&t: the worst telecommunication company I ever dealt with!

I am not a kid nor have free time to be writing bogus complaint, I am a grown up adult with many years of life experience. I just hope this complaint spreads out to as many people as possible and learn to be cautious before dealing with at&t.

About 2 months ago I came across to an at&t website that was running a promotion of $19.95/month for fast dsl internet service without telephone service. So I took extra precaution before signing up for the service and I contacted the online customer service and I made sure there was no catch or misunderstanding about their promotion (I even have the transcript of the online chat I had with the online customer service agent. ) the customer service agent wrote to me the following:

• no long term commitment (No 12 months contract is required)
• $100.00 reward card for switching from existing cable internet service to at&t internet service.

Guess what, I was wrong! After 2 months of service with at&t I found out the following:

• 12 months commitment is required. No big deal with this as long as I receive the service as they had promised me. (I am satisfied with 5.4mbps download speed vs. Their advertised 6.0mbps speed service)
• my first prorated month’s bill came to $38.67 because the promotion of $19.95/month applies only to complete monthly billing cycles. (Wow, this is a new one! I was not ready for this trick!)
• $100 reward card was a scam. After mailing $100 reward card claim coupon I waited 8 weeks before I started to check around for the status of claim coupon. I learned that $100 reward card could not be combined with other promotion, meaning that the promotion was either $19.95/month or $100 reward card. This contradicts to what at&t online customer service agent had explained to me. $100 reward card won’t make me nor break me, they can keep it if that helps them but there is no need to cheat on customers with bogus ads and lying customer services.

Conclusion: be carefull when dealing with at&t. They are the worst, cheapest and dirtiest company in the market. When my 12 months contract is up, they can be certain of one less customer.

U-verse account number: [protected]

To whom it may concern:

I am an at&t wireless iphone user, but never use at&t other service before and I wanted to give at&t internet a try.in the month of august, at&t had dsl elite promotion for $20 a month, which I called to sign up at august 11th. however, at&t representative told me my home address no longer offer dsl service. instead, she promise $250 gift card for sign up the u-verse internet service and $100 rebate for modem. I believe what she said and agree to sign up without hesitation.

Initially, at&t missed appointment schedule at august 27th for no explanation. I took off & loss a day's pay to wait for the technician who never appear. finally, after persistent calls to at&t during night, they finally sent someone and got it installed at august 28th.

Late september, I received the first bill and found out the monthly price is higher than expected. called at&t u-verse customer service immediately and was told they can not honor the $250 gift card promotion which was promised earlier. instead, I was instructed to close the account, return the modem and ignore the bill I received since I am qualified for full refund. I followed the instruction and returned the modem, then totally put whole thing behind me.

But starting from december, I start to get credit collection agency call for owning at&t money ~$180. I was very angry and called at&t at dec 14th. I talk with representative, followed by manager (melinie). they agreed to remove $100 modem charge only, because I indeed sent it back by usps. but they insist on the rest $80 since they do not have any record in their system that I am qualified for either gift card promotion or full refund. I nicely asked them to go over the recording of each conversation, and they will find the proof that I am the victims in both cases. "at&t is large corporations and representatives do make mistakes, which we are not responsible", I was told. now, I have no choice but escalate the issue. hope it will get addressed by professional manner.

In summary:

1. at&t either does not train the representatives sufficiently or they are instructed to mislead customers.

2. I get in-consistent information from every representative. the first person use $250 gift card promotion to sign me up on u-verse internet; the second person does not honor the offer but agree to cancel the service and give me full refund; the last person, melinie, does not honor both offers, and insist I pay for at&t's mistake.

3. at&t miss initial installation date for no any single reason or call. I lost 1 days pay for nothing.

4. what I get is time and aggravation spent talking to representatives to address the issue.

5. finally, I still receive morning and/or night call from credit collection agency every day.

I can't believe you guys can't place a order right. I ask you back in November to place a order. I received my u-verse and my internet but I didn't get my old telephone number back. Can't do nothin right. I'm pist You had thirty three days to make my order right. After talking to AT&T people they said my order was fine. I'm better off with the local cable company. I would have received my cable and internet complete on the 2nd of December.

Beware of ATT U-Verse! Since installing ATT U-Verse many local in-coming calls have become long distance calls. (This means that my wife cannot call home from her place of business 8 miles away to check on her son, and there us no cell phone due to the mountains in between.) I have spent hours on the phone from the first week of installation trying to have this corrected or to get out of my contract. (Had we known that this would be the result of the switch, we would not have made it.) AT&T investigations of this were initiated, and at one point I was told that the problem was isolated and would be corrected within 24 hours. Days passed without a change. At my last call, I was told that the previous investigator was mistaken and that this was a "known problem" and could not be solved. I stated that I wanted out of the contract but was told that my 30 day trial had passed and was obligated to pay $180. if cancelled service. (I was stalled just long enough to entrap me in a 12 month contract.) I was also told that this was not an AT&T problem, that it was the problem with the service of the various outside callers. Not only that, but the U-Verse WiFi switch is pokey and inconsistent. I look forward to completing my contract and would recommend anyone looking for bundled phone, TV & internet services to look elsewhere.

Had ATT DSl and landline, with repeated problems. Tech advised to switch to U verse. I switched. Took ALL day to install, one of my bedroom phone jacks no longer works after the install, and my calls drop if the modem on the desk is moved. (faulty wiring). They came out, replaced wiring, but problem still exists. Got billed for ATT Uverse, AND ATT DSL/land lines. After 2 mos - they finally corrrected the billing and oferred me a $15 off to compensate for the problems. Now we are 3 mos later, calls still dropping, internet still BELOW level I pay for, and overall telecom costs $30 more than what I was paying before. Called today to try to cancel. Was told I was sent an email contract on 5/12. Pulled up that folder - no email - requested proof of it sent - no one knows how to do that. After being transferred around, was told I was not in contract in May (hence no email to that effect should have been sent--somebody's lying). But...according to them, I locked into contract when I accepted their $15.00/mo compensation for the previous service/billing problems. Still waiting to HEAR the recorded call where it says I was enterring a contract. Been on with them 3 hrs on this - and now she's tells me no sup is available to play the call for me..but...what do I want them to keep me as a customer. Told them - GET RID OF THE CONTRACT status, and give me flexibility to chose a service that works for me. she claims she did that. we'll see what new charges/fees go on my account in a few days.

I could write a book on all the problems we have had with AT&T internet service for the past two years. We regret the day we switched from Comcast Cable. The service intermittently goes off constantly, being off more than it is on. Customer service does not know what they are doing. We have requested time and time again that someone come out and look at the lines. Finally someone came last week, left with it working, and five hours later, again no service. Hubby and I said "that's it!". We called Comcast and ordered service with them. No long wait, nor all the options, to get a person on the phone. We would never advise anyone to use AT&T. Unbelievable that a company this size has such poor service!

We pay for 6mb/s, the service rarely gives us that though. Normally it stays around 3/4. Not only that, but I often find several times a month; we lose connection to the internet, and see a nice splash screen from our router happily informing us that there is no internet connection. It should also be noted, that the ping often drops to unusable levels. As rated by pingtest.net, "F"; with 800 ms ping time. If your happy with having an unstable internet connection that goes down or becomes unusable every few days, At&t is the company for you. Otherwise, I wouldn't recommend it. On a side note, the blackberry website tends to load VERY slowly, though I can't say if this is At&t's malpractice or just a slow website. I'd also like to complain about the slow upload speeds, which make file-sharing almost unusable. It takes about 30 minutes to upload a small video, which is a consistent thing.

Re: complaint against phone carrier’s
At&t mobility
5565 glenridge connector,
Atlanta, ga 30342
Account # [protected] closed nov.29, 10
[protected] line closed nov.29, 10 new number obtained from t-mobile
[protected] ported number over to pure talkusa nov. 28, 10

Pure talkusa
Telrite corporation
Po box 2207
Covington, ga 30015
[protected]
Account #[protected]
[protected] requested number to be ported over to t-mobile on dec. 10, 11, 12 2010
Line shows as being ported out & disconnected as of dec. 11, 10
T-mobile unable to port number, since att won’t release phone line

To whom it may concern,

I am writing this letter to register a formal complaint against the at&t and pure talk usa an at&t affiliate.

I recently closed my att account and ported my number over to pure talkusa. Puretalk was unable or unwilling to activate my sim card, stating I had a bad sim. After waiting 9 days for another sim card.In which I never received, I ported my number to t-mobile. It has been 3 weeks that I have been trying to get my number ported and a line activated with puretalk and now t-mobile to no avail as pure talkusa and at&t are being uncooperative with t-mobile with the porting request.

Three request was sent to pure talkusa by t-mobile to have my number ported when I was finally informed that att will not release my phone number until monday 12 pm dec. 13, 10.

My biggest mistake was to move over to pure talkusa since they are a vendor of att they have also been part of the unwarranted harassment and denying me of phone service.
It's very apparent that att has a saying of who pure talkusa should be allowed to give phone service too as pure talkusa has been less than candid. They along with att have never sent out the sim cards to get my phone working. Also pure talkusa telling me a lie that I can't use my daughters sim card as once it is deactivated, the sim card is dead is a big fat lie. After waiting 3 weeks with no phone service from leaving att for puretalk and never getting my ported number activated due to lack of a sim card. I also choose to leave puretalk. Now I can't get my number ported over to t-mobile from pure talk usa. 3 separate request where sent from t-mobile before finally getting a straight forward answer that att will not release my number for reasons they would not disclose. But it’s very apparent because I choose to close my account. Below is a time-line.

11/20 my att phone sim card was damaged

11/20 called att customer service for sim card replacement, told that I am on a old plan, using old network and out of contract. I was asked if I wanted to upgrade to a new plan. I told them no, I was happy with the old plan. I was told I would need to go to any att store to a get new sim card.

11/20 called stonestown att store san francisco, told that yes they have the sim card in stock and there is no charge and I can come pick one up.

11/20 went to store & was told they couldn't give me a sim card since I was on a old plan and I needed to upgrade my plan. I told them that I wasn't going to upgrade or buy a new contract and I will take my business elsewhere. Salesman asked, "where you where that one that called earlier?" my response was yes and you told me that you had the sim cards in stock. He said he couldn't give me a sim card because I am on a old plan on older 2g network. That I will have to call att service and they could mail me one out. If I wanted my phone to work today, I will have to upgrade my plan. I told him "no", I won't let you put a gun to my head to get my phone working. He said will then you can go port you number over to any carrier if you like with a big attitude.

11/20 went back home, called back att to request replacement sim card, and told them about my displeasure of them sending me to the store to pick up a sim card. When it was apparent they sent me there to sell me a new contract. I was told they would expedite mailing me a replacement sim card and I should receive in 2 days

11/28 after 1 week and never receiving the replacement sim card I took my line to pure talk usa and added a second line to my daughters account (#[protected]) with pure talkusa / telrite communication an affiliate 3rd party vendor of att. My number was ported over from att to pure talkusa.

11/29 after my number was confirmed being ported over from att to puretalk. I called to close the att account which had 2 phone lines. My decision to close that account was due to their unprofessional, strong arm sales tactics and harassment towards me for not buying a new contract and never sending a replacement sim card.
When speaking with the customer service agent. She pleaded with me to stay with att as they have better plans than we were paying before. I told her in principle I would never stay with them. With my recent experience, being lied too and sent to a store with them knowing that they would not give me a replacement sim card and their only intention was only to send me there to upgrade to a new plan. I told her since they never sent out a replacement sim card, I was left with no option but to close the account. I was told that I could get a new plan today and would have phone service. After about 20 minutes of hearing from the customer service agent trying to have me stay with att and upgrade my plan, she finally closed the account.

11/29 my line was ported over to pure talk usa. They could not activate my sim card I received from them, I got a sim error. It was determined by customer service that my sim they sent me was bad and they will have to send me a new sim card. I told them since I needed my phone number for work and for emergency situations, since I am a police officer that it was crucial in in event of an emergency, therefore I would need my existing phone number. I asked the customer service if he could deactvate my daughters line with pure talk and I will use her sim card on my number and when I get the new sim card I will use it on her phone. He said yes he can do that. He told me it was done and called back me back on the number to verify that my phone number was transferred to my daughters sim card. Having belived my number was ported and activated, I tried to use the phone and it wouldn't work. I get no service. I called back and the same customer service "bernard" said oh i'm sorry I tried calling you back to tell you I couldn't transfer your number to my daughter's sim card because once we deactivate her sim card it's no longer any good, therefore the sim is dead. I having prior knowledge knew this was not true. You can deactivate/activate a sim card to any number. I couldn't get them to switch my daughters sim to my line so bernard said he will send another one out.

12/6 still haven't received sim card, I called pure talk usa and was told they have no way of tracking the order but will put a note to expedite the order. Waiting 8 days for sim card when first class mail from georgia is only 2 days.

12/8 still haven't received sim card, I called pure talk to complain. After being on hold for half hour. I was abruptly disconnected. I sent a email contact letter to pure talkusa, see letter sent below.
I have been on hold trying to reach a customer service agent over a half hour and I constantly get disconnected while I am on hold.
I order a second line. The first sim card you sent was not working. I am still waiting for a second sim card, I have been waiting almost 2 weeks to get my phone activated. This has been a big inconvenient since I ported my number over and now left with no phone service for two weeks. I asked the first customer service agent to please expedite and he told me he would try. It's very apparent that it is not of importance to your company that you want to work with customers within reasons. If you cannot resolve my issues I would like a refund for the second line I added, since I have been paying for services that I cannot and have not used at this time since I have no sim card. If you give me back my refund I will have the number ported over to a new carrier if you feel that my business is of unimportance to the success of your company. A 44 cent stamp and first class mail takes only 3 days. It's coming on 2 weeks. I will follow this complaint with the better business bureau if you wish to ignore my request any longer.

12/10 open an account with t-mobile and ported my number from pure talkusa over and told it would take up to 24 hours.

12/11 tried calling my number. Before when number was ported over to pure talkusa from att, when calling it would go straight to a message that voice mail has not been set up. Now it would answer saying number is not reachable. I assumed that puretalk released the number over to t-mobile since it was no longer going into a voice mail not set up.

12/11 I called t-mobile, after being on hold for 15 minutes, I was told that the department that handles the porting with pure talkusa is closed on the weekend and I will have to call back on monday.

12/11 I called back puretalk, spoke with customer service dellano. He told me that he will take care of it and may take a day or two. I told him that, fcc regulation require you to port over the number within the 24 hours and the request was submitted on friday (Dec. 10, 10) he said o. K. He will try and take care of it today and assured me that I would not lose my number.

12/11 I checked the status of my pure talkusa account online. After speaking with the customer service dellano, my account showed that my number was ported out and the line was showing as being disconnected as of dec 11 2010 4:44pm.

12/11 I called t-mobile again and spoke with customer service erica in the moving number over, existing request department [protected]. I explained to her the situation I was having. On the pure talkusa side of my account, it shows that my number was ported out and that line has been disconnected. She said she would send another request to pure talk and cancel my original they sent out 12/10. Erica placed me on hold and later came back told me that she copy and pasted the number I was porting over and apparently when she pasted it pasted the 3 prefix number wrong. This is highly unlikely. Therefore the confusion of why my number wasn’t porting. To end our conversation erica told me that now that she has the correct number she will work on it and would call me back to let me know the status. I gave her two phone numbers to call me at and she never returned a call.

12/12 after receiving no call back and my ported number still not working. I called t-mobile. I spoke with tyra l. #450568. She was the only person through out this process that has been candid and straight forward. Tyra sent out a third request to pure talkusa to port my number. She called pure talkusa and they informed her that att will not release the line until monday 12pm eastern time. I asked her what the reasoning for not releasing my line. She told me that pure talkusa didn't know and that it was att decision and I will have to call back at 12 pm monday to port my number over
Overall throughout this process at every step I have been harassed denying me of phone service and have had no phone service coming up on 3 weeks. I am writing this letter have the parties responsible held accountable, terminated, company's fined for these unwarranted tactics of harassment because I choose to terminate my account due to there poor customer service and bullying tactics.
Your assistance in this matter is much appreciated, if you have any questions or concerns. Please feel free to contact me via email or phone as I have taken this matter to be serious and will pursue all avenues to see that consumers are protected from these types of harassment and bullying tactics.

I have contacted at&t by phone and by the attached emails time and time again. No response! I choose not to deal with the inexperienced folks they have on the phone and will hit every complaint site possible since they will not respond via email. If you are going to another country, please, please turn your phone off. They will tell you everthing is ok and then wack you with a completely unacceptable bill.

Again, I have still received no contact from at&t. I have issued a payment to at&t for $350.00. This was the agreed upon price from all the telephone calls made to change my service to the best option for living in canada for one year.

We can either deal with this via email or we can go the legal route. I am very displeased with your service.

Thanks,

Kristi fancett

Project manager

—

From: fancett, kristi
Sent: tuesday, 30 november 2010 7:13 pm
To: fancett, kristi; 'at&t customer care'
Cc: tom fancett
Subject: re: your at&t wireless bill is ready to view

Still no contact. The phones have basically been non-functional since I received the $1900.00 bill. I need some someone to contact me soon with a resolution to this situation.

Thanks,

Kristi fancett

Project manager

Phone: [protected]

—

From: fancett, kristi
Sent: wednesday, 24 november 2010 10:30 pm
To: 'at&t customer care'
Cc: fancett, kristi; tom fancett
Subject: re: your at&t wireless bill is ready to view

I am shocked and astonished about the bill I received today. I and my husband have called five times over the past 6 weeks to ensure that we have the correct plan and have updated the plan based on text messages we received from you. I would have to say that the text messages were always late (Most by a couple of weeks).

The worst case scenario was that we would owe $350.00 per month. On every call, we made it very clear that we would be living in canada for the next year and on every call they had a different plan but none of them exceeded $350.00.

With all that being said, a bill of almost $1900.00 is completely unacceptable! My husband spent 2.5 hours on the phone talking with representatives today about reducing the price. He finished with a price reduction of $550.00 and I can say that this is again completely unacceptable!

Someone needs to contact me via email as soon as possible to resolve this situation. Please do not text me or call me on my cell because you nor your team has obviously not listened to or grasped the situation that we have explained.

Thanks,

Kristi fancett

Project manager

Phone: [protected]

—

From: at&t customer care [mailto:[protected]@amcustomercare. Att-mail.com]
Sent: wednesday, 24 november 2010 1:22 am
To: fancett, kristi
Subject: your at&t wireless bill is ready to view

Att.com | support | my at&t account

Your wireless bill is ready online!

Dear kristi fancett,

Your monthly wireless bill for account [protected] is now available for review online.

Log in today to view your bill and make a payment. If you are not yet registered, you must do so to view and print your full bill.

Thank you for choosing at&t for your wireless communication needs. We value your business and look forward to serving you!

Sincerely,

At&t online services

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We have been customers of AT&T for over 20 years. We disconnected from them over 3 years ago and briefly did business with Comcast. Upon returning to AT&T, they indicated that we were regarded as new customers--currently we've had service with them for about two years. Our due date is set for the 9th of each month. We are on a fixed-income and do not receive our Social Security paycheck until the 10th-15th of each month. The cut-off date from AT&T is set for the 17th of the month whereby if our check was not received, they could charge us extra money as a late fee. Our check is always received by AT&T prior to the 17th of each month. We are sick and tired of their harrassment telephone calls and they refuse to stop calling us on a monthly basis when the check is not received on the 9th. We've reported them to the Better Business Burea and the FCC with no beneficial results. AT&T said we have to build up a "credit history" with them to be removed from the "collection list." We think almost two year's history of early payment prior to late assessment should be enough to qualify us to be removed off their collection list. They claim calling us every month and several times a day is "not harrassment." I've been a collector in the past and I know this frankly is HARRASSMENT! Can you help us to resolve this dilemma?

To whom it may concern
Re: 2 issues 1 collection 1 unable to pay account # at&t [protected] 9 and unknown account @ 640 santa barbara st. . Under jacquelynne
In july 2009 I contacted at&t to let them know I was moving from san jose ca. And wanted to keep my email address but was unsure of if and when our new house @ 1026 acaciawood ct. Would be closed so I asked them to put the account on hold. They asked for a forwarding address for the final bill and I used my wife’s work address @.In august we received a new modem from at&t. I called them and as usual after a 48 minute hold I was told that I would not be charged for the modem until my account was set up at my new location.
On 11/7 the house closed and I authorized them to install dsl only as we do not use a home phone.
They came in and installed the internet service and within 2 hours it was down. They sent out a technician a few days later and he said he fixed the problem. Again it stopped working and when I called to say that it was probably the modem I was told that I only had a 90 day warranty and I was stuck with it even though it was never installed until november and I had not ordered it. The technician came out again and finally fixed the problem but it is very slow. On 11/19 I received a bill and went to my normal account online with at&t and paid the bill of $19.95 per month. I did the same in december as well. On 1/23/2010 I received my ebill flag this messageyour at&t paperless bill is ready to view and print saturday, january 23, 2010 2:50 pm from: this sender is domainkeys verified
"at&t account manager"
Then on 1/27 and email with the header at&t: get $6 in bill credits and a last chance at $10k
. When I went to the at&t website it would not allow me to log in. I emailed them for help with no response. I spoke with rose @ at&t who stated she could not help me or take a payment that I would have to talk to tech support. When I spoke with a different rose with tech support she stated I would have to wait for an email response which as of 2/08/2010 I have not received. I have called them repeatedly to no avail so I am still unable to pay my $19.95 bill even though I have emailed them 5 times with no response. If you click on “email us” http://www06. Sbc.com / and http://www.Sbc.com/contact_us are non working url’s also they were kind enough to send me these emails on 12/28 and on 1/25 with the header at&t: get $6 in bill credits and a last chance at $10k, but I am already signed up and getting online bills I just can’t log in.
Now the good part: on 2/08/2010 I received a call from a collection agency phone #:[protected] stating I owed $278 for an account I had not paid the bill on @ 640 santa barbara. After looking up the address I found this house was and is still for sale and I have no idea where they came up with this address. I do not own this house I do not live there and I have never been there. I was threatened today by a collection agent from india and told I owed the bill on the house which I never have even been to. When I talked to at&t they also said they had no record of that but were of course no help what so ever.
At this point I demand this record for the santa barbara address be removed from my credit and I demand that at&t fix all of their errors.
For your convenience a copy of this letter has been forwarded the ftc, fcc, consumer affairs, the public utilities commission and all local bbb and local chamber of commerce.
Refund received, still no credit on the modem and I still cannot view account online so they take autopay of $!9.95 per month for internet. Everything else from them was canceled.

I HAVE HAD AN ISSUE WITH MY COMPUTER SERVICE SINCE [protected]. i HAVE A SERVICE CONTRACT WITH ATT UVERSE. I PAY A FEE EVERY MONTH. WHEN I GOT THE FIRST TECH, CRIS, ON THE PHONE, EXPLAINED THE PROBLEM, GOT TRANSFEREDTO SHEENA, THEN CLAUDE, , EXPLAINED PROBLEM, WAS TOLD THEY WOULD WORK ON MY COMPUTER AND CALL ME IN 15 MINUTES HE THEN OBVIOUSLY TURNED THE PROBLEM OVER TO KAREN. AFTER 1AND 1/2 HOURS, I GOT AN EMAIL MESSAGE THAT "KAREN"(TECH'S NAME) HAD LEFT THE CONVERSATION--NO PHONE CALL--PROBLEM NOT FIXED. AS IT WAS THEN 9:30PM, I WAITED TIL THE NEXT DAY, MY HUSBAND CALLED AGAIN, GOT JASON WHO MANAGED TO FIX THE PROBLEM, FOR 2 HOURS, THEN IT STARTED ALL OVER AGAIN, THEN WE CALLED BACK GOT STEVE, WHO TRIED, THEN SENT US TO RANDALL, THAT GOT THE PROBLEM FIXED. THROUGH ALL OF THESE TECHS, I ASKED EACH ONE TO PUT MY COMPUTER BACK LIKE IT WAS BEFORE THEY WORKED ON IT, WHICH NOT ONE OF THEM HAD THE COURTESY TO DO. WHEN I PURCHASED THIS COMPUTER ABOUT SIX MONTHS AGO, I PAID TO HAVE THE HOME PAGE SET UP AS I WANTED IT WITH ALL THE APPS, CLICK ONS, ETC. TO OPERATE MY HOME BUSINESS. SINCE ATT TECHS HAVE OPERSTED ON MY NEW COMPUTER, I HAVE TOTALLY LOST ONE WEB SITE, LOST ALL BUT ONE, WHICH I FOUND BY ACCIDENT, OF THE APPS. I CALLED ATT AGAIN AND GOT ANOTHER TECH THAT INFORMED ME HE HAD NO IDEA HOW TO RE PLACE MY ITEMS, IN FACT HE COULD HARDLY SPEAK ENGLISH. I AM LEFT WITH A COMPUTER THAT WILL COST ME AGAIN TO HAVE IT SET UP AGAIN WITH MY APPS, AND SITES.

IF YOU ARE LOOKING FOR A NEW INTERNET, PHONE, AND TELEVISION PACKAGE----DO NOT CONSIDER ATT/UVERSE---YOU WILL REGRET IT MORE THAN YOU WILL EVER KNOW. THIS IS ALSO NOT THE FIRST TIME I HAVE HAD PROBLEMS WITH THIS SERVICE---THIS WAS ABOUT THE 6TH OR 7 TH IN AS LITTLE AS THAT MANY MONTHS. AND IT IS SO FAR FROM CHEAP, THIS SERVICE IS OUTRAGEOUSLY PRICED AND IT IS SO NOT WORTH A FRACTION OF THE PRICE PER MONTH. AND IF YOU THINK ANYONE WILL GIVE YOU A WAY TO REACH AN EXECUTIVE TO COMPLAIN TO---FORGET THAT--YOU WILL NOT GET IT!

I just wanted to add my experience with AT&T over here on the West Coast in California. I signed up for their promotional $14.95 for the Pro package (Internet only) and they ended up charging me $40 even after the fourth month. Was told by a CSR that for the first couple months, the full cost had to be charged, but then the credit would be given back on the third bill. It was even stated in their terms and conditions posted online!

"Customers purchasing new AT&T High Speed Internet Direct will pay $14.95 per month for 12 months after application of bill credit. First 2 bill credits will appear on same bill within the first 3 bill cycles"

Called customer support and they said that we didn't sign up for the promotion. Well, that's just funny. Then why did I call up customer service and agree to have the internet activated, after I specifically asked if I am eligible for the promotional rate, which both the website and the CSR said I was!?

Will try calling again to sort this out, but if you have any suggestions on how to go about solving this problem relatively painlessly, please let me know.

On feb 12, 2010 I bought the iphone 3gs and had to put a security deposit of $500 down and was told I would receive it back in 6months. After 6months I called at&t and was told no it takes 9months. Ok fine I waited the 9months and still nothing so I call again and was told no it actually takes a year from when I got the phone. Ok fine I can understand that I called them again just to make sure that it was just gonna take a year and when I called again I was told that no because I had a few suspensions on my acct it takes a year from the last suspension. From all the times that I called not 1 of those incompetent reps had ever told me that. I tried filing a complaint and kept getting the runaround like they always do to their customers. I was given 3 diff corporate addresses and was never provided a corporate number. So now they are saying that I will not receive my refund until june 2011 which is very unacceptable I will fight this to the very end I want my money back no later then feb 2011. At&t is the worst carrier ever I wish I had read about them before I signed up with them. Please people be aware of them they really are the worst they dont care about their customers and the reps do not know anything I am always being told something different everytime I call them.