AT&T
Reviews and Complaints

I disconnect my home service with A T & T due to awful service, non repair, etc. I felt that I did not owe them anything as I paid them. They still turned me over to collection for $73.00. Now, I am trying to buy a home, this is on my credit report. Ok, so I will have to pay it to get it removed. However, I asked the collection agency if they can delete it from my credit report, they said they could after payment is made. Great right, well, I asked for a letter confirming this, just a simple letter indicating that "if payment is made in full, it will be deleted from the credit report". They told me that they can not do that because A T &T will not allow it. So I called A T & T, and guess what, they said if I paid it they would send me a letter. I told them, send me a letter indicating that IF the account is paid in full it will be deleted from my credit report. They down right refused. I am so glad I got rid of them. You would think that with the way the housing market is, that businesses would work with a person to help bring up the market. Guess Not.

I made some overseas distance calls using a calling card. When I got my bill, AT&T turned out to be billing me for the calls all along, with no notification or warning whatsoever. When I called to complain they just said that since my calling card provider had apparantly "dropped out" they did me the "courtesy" of handling the call. I said that in that case I didn't want to make the call, and why was there no notification. The customer service rep was extremely rude about it as well. In the future I will never use AT&T since I really feel I was scammed and there was no attempt to help at all. I suggest that others do not use AT &T either.

AT&T has been sending us offers of bundling 3 of their services and we could choose from 4 services for $147 per month:
1)U-verse TV450 channels,
2) Internet DSL,
3) Voice (home phone),
4) Wireless phone.
We visited an AT&T sales office and chose the bundle of 1, 2 and 3.
Two days later we thought it over and wanted to change the bundle from ATT Voice to our current ATT wireless service. The agent in the same location told us that it was not possble to change the U-verse order . We wanted to cancel it and start over, but the agents said it was impossible to cancel. We tried to call several AT&T numbers, but after 6 pm we could not get through to any agent on he phone. After 7 pm we got through but were redirected to the Phillippines to a call center that referred us back to the ATT sales office (which was, of course, closed after 7 pm EST).
OK, we went back to the office the next day. This time it seemed to be possible to modify our order. We had to wait for 2 hours for our request for modification to be processed. They confirmed that the promotion would still appliy and the charges would remain un-changed from the original order. They started with having us sign a new wireless contract for 2 years. After two hours we got to the end of this, but we wanted to see the amounts on this modified orded in writing. At first, the agents were reluctant to give us anything saying that the original order is valid. We were firm in our request for the charges to be printed, and then, lo and behold, they could show them to us. Surprise! There was a $30 extra charge. When we asked why, they massaged some figures and gave us yet a newer sheet with figures. Ah, and on this new one, the $30 charge disappeared, but 200 TV channels were also taken off. This was our 7th hour of trying to take advantage of the AT&T promotion. We decided to cancel all orders and keep our Satellite TV, existing services. We are now looking for an alternative Telephone and DSL provider.

AT&T continues to defraud by making promises they do not keep and billing me for services I have not ordered. Time and again AT&T has promised changes in my U-verse and phone services that they do not do. The last two months they have charged me for services I did not order. The FCC seems to be complicit with them because they defer complaints to AT&T and do not follow up with the consumer. What a racket! Graft and corruption or total and complete incompetence? And no good options because there is no open competition and the other available company is just as bad. Who is looking out for the consumer?

When Buying a cell phone from at&t they offered a rebate of $50 and sent us a visa card. I tried to use it at a restaurant and it was declined. At&t adds 20% on to the bill for the tip. You can not use the card unless the bill and the 20% tip come to under $50. So it means when you use the card for under $50 at&t keeps the change. What a scam. These people blatantly lied about this. A rebate and a visa card are two completely different things. The point of doing this is so at&t does not have to give the total rebate. At&t should be ashamed of themselves for purposely concocting a scam. I also own a business and I would never dream of treating customers this way. I have seen many complaints regarding the promotional card on numerous other sites. Shame on you at&t. I think you should rename your company AL&S for A LIAR & SCAM. Anything to make a buck . right at&t. When my plan runs out I won't make the mistake of choosing the at&t scams again.

I GOT AT&T UNVERSE SERVICE ABOUT 2 MONTHS AGO. IT WAS ONE OF THE WORST MISTAKES I HAVE EVER MADE. THE SERVICE IS REALLY BAD. MY TV FREEZES UP EVERYDAY. MY PHONE SERVICE DON'T WORK HALF THE TIME. AT&T KEEP SENDING MEN OUT HERE TO MY HOUSE. BUT THE PROBLEM IS ONLY CORECTED FOR A SHORT TIME. MOST OF THE TIMES I CAN'T EVEN WATCH TV. THERE IS NO SOUND. FREEZING UP PICTURES, CANNOT TURN CHANNELS, AND ALOT MORE PROBLEMS. I WOULD NOT ADVICE ANYONE TO GET THIS SERVICE. AT&T ALSO PROMISE YOU MONEY TO GET THEIR SERVICE. BUT THAT IS ALSO A LIE. THEY GAVE ME A PREPAID VISA CARD WITH $20.00 DOLLARS ON IT. AND IT WAS DECLINE WENT I TRYED TO USE IT IN THE STORE. THET PROMISE ME $350.00 TO GET THE UNVERSE SERVICE. THAT WAS A LIE ALSO. IT IS WRONG FOR AT&T TO TRICK PEOPLE IN TO GETTING THERE SERVICE. I AM READY TO CANCEL MY AT&T UNVERSE SERVICE. IT IS NOT WORTH THE MONEY YOU HAVE TO PAY.

Please do yourself a favor and use a service that is not U Verse. Once they get you signed up they cannot figure you which way is up. They have spent over 6 hours of my time trying to trouble shoot all kinds of problems including double billing and they would rather argue with you than fix the problem. Just do yourself a favor and steer clear. They have way to much computer stuff and they can not work it and they never know who can answer your problem. Every time you call just know that you will spend at least an hour and you are going to talk to 3 or 4 people. If you decide to use the service you need to document all the people you talk to and what they say because they switch you around and then argue with you about that you are doing or what they said. Just save yourself the head ache and use someone else.

To Whomever:

Within the space of an hour, I have progressed from annoyed to irritated to really, really angry.

I am hoping that the people I spoke with have taken copious notes, as I am really, really tired of repeating myself.

Yes, it's been a "really, really" bad encounter with at&t.

I'll just start with today and get around to the reason I called in the first place.

After being told by a machine that you had unprecedented high call volume, I waited and waited (in these economic times, has it occurred to you to maybe hire additional people during these "unprecendented high call volume" times?), I was connected with a "Mr. Jenkins". In the middle of the call (and I was only in the "annoyed" phase and hadn't even approached the ire I am now experiencing), we were disconnected.

PEOPLE! YOU ARE THE PHONE COMPANY!

Not only did I have to give him my phone number (what self-respecting phone company doesn't have caller ID?), but we were disconnected! And he didn't use the information I had to give him (along with my name and the last four digits of my SS#) nor his less than stellar customer service training to follow through and call me back.

At that time, I progressed from "annoyed" to "irritated".

I redialed, waited and waited, answered the mechanical voice's questions, waited some more and some unintelligible woman answered my call. I politely asked her to speak into into the telephone as I couldn't hear her. From what I could understand, she told me that she was working with a headset and couldn't adjust the volume of her voice.

I did understand her telling me to "have a nice day" before she hung up.

PEOPLE! YOU ARE THE PHONE COMPANY!

In theory, communication is what you are about!

At this point, I was real close to "anger".

I redialed, spoke with the mechanical voice and waited and waited some more.

It's not like I had anything else to do other than hold for another inept "customer service representative" to deign to do their job.

I was connected to "Martha", who spoke very distinctly and was very nice and diffused my anger somewhat, but . . . .

This is where I am hoping that your "agents" took notes, because I have been calling about my phone bill for months and finally figured out that I was misled and have been cheated by you and I don't really want to go through the story one more time.

I was sold a lie. And have been cheated and lied to for about 4 months. I don't want to have anything to do with your company ever again.

I am giving myself a week to find another telephone company and internet service provider and then I will quit you.

You all should be so ashamed of the way you do business. And I have been a customer for about 40 years.

Maybe I should be the one to be ashamed for being so trusting.

Susan Merritt
[protected]
last 4 digits of my SS#6502
Yes, you have my permission to access my account!
DUH!

I have only had att uverse for two weeks and it truly has been a pain in my butt! When I initially signed up, I was given a quote with a great deal. I was told I was guaranteed that price for one year and that I would receive 30 day free trial. First of all, the day the tech came to install everything, which was phone, cable and internet, he was at my house for 7 hours. He had trouble setting up the cable and internet, he finally got on the phone with technical support only to find out that they completely messed up my order and he had to re-submit my order. I thought I would give him the benefit of the doubt and blame human error. Well, because he had to re-submit the order I had to call back on Monday (the tech came out on Friday) to set up the phone since he couldn't do it since the office that does that was closed. So, everything was fine over the weekend. I called to try to set up the phone. And I was given a run around. They could not get my phone started because the tech didn't leave the battery backup and the special phone plug(which was just a regular phone plug). The person on the phone told me she would mail it to me and should receive it by Thursday. I also made sure that I was guaranteed the price I was quoted, the person on the phone guaranteed it. When I finally received the battery backup and plug in the mail, I followed the instructions and called to get the phone number set up. At this time, I was told that the phone could not be set up until Friday after 8 pm (a full week after initial installation). Over the next two weeks, my tv and internet started to freeze up. I called initially, the tech told me to reset the boxes and found no errors so of course she couldn't help and thought she had. A couple days later, my husband calls them again in regards to the freezing tv. They send someone out, he changes the wall outlet and says he found the problem. Within an hour, the tv continues to freeze up. In addition to the freezing tv problem, I receive a phone call on a Saturday saying my bill was ready and that the first month would be higher than the rest because of the prorated first month. So, I go online look up the bill and find to my dismay that I was charged for the first month, even though I was guaranteed one month free trial. And my bill was not for what I was quoted, big shock!. I tried to call on Saturday, talk to a tech and he tries to connect me, puts me on hold and then comes back and tells me the billing office is already closed and to call back on Monday. What a nightmare so far and it's only been two weeks!

AT&T customer service is horrible - it's not even about the attitude towards customer, but the fact that they have NO IDEA what they are doing and there is no synergy between different departments.
We ordered 2 phones July 23rd, they got shipped on the 24th. Before the shipment got here, they called us at our billing address (we just moved to a different state so the shipping address was different) to confirm it wasn't a fraud. We cleared it with them, and thought all was well, but NO. On Tuesday, Fedex tracking website showed that they tried to deliver it once but couldn't, as no one was home. I expected them to leave me a notice so I could come pick the shipment up; however shortly after (an hour) they declared "shipment exception - undeliverable". I called, and they explained that AT&T themselves called to CANCEL THE SHIPMENT. Called AT&T and they said they would send us the phones back when they received them. We waited, and waited. 2 weeks later, I called AT&T (both Wireless & Premier), and they insisted that the phones weren't in the inventory and it had been shipped to us. I called Fedex, who nicely gave me a returning tracking number, and the phones had been returned to AT&T warehouse in Texas A WEEK AGO.
Called At&T again and gave them the tracking number so they could see it themselves, and they said the warehouse probably takes 10-14 days to process the shipment - sure, I'll wait. For a week, and still nothing. We then called to cancel our service, so that we can start a new account and get free phones (with rebate). But they wouldn't let us cancel, even though it's still within the 30 day limit for free cancellation. Reason? Because we didn't return the phones ourselves and had no invoice. WHAT THE ###? At this point I was sure AT&T was ###ed. So we asked for an upgrade, and they said something about a reverse upgrade wherein we can get new phones without having to pay anymore, and promised to call us back. A day passed, nothing. Had to call again, and again, and again, to finally get an order on new phones without having to pay.
I was stressed out, frustrated, and just plain pissed off. Altogether, my boyfriend and I (holders of the account) called At&T about 50 times (we called, then were put on hold for over an hour, couldn't stand it, call again; or got inane agents who transferred us, on hold for hours again, so we hung up and called back, and met other agents who also did not know anything, and had to call again hoping to speak to other agents or supervisor. Some of them even disconnected while putting us on hold. I know it's not their fault, but they were incapable and were not helpful nor trying to be (except some of them who were nice, but unfortunately also couldn't do anything). Everyone of them said a different thing, and transferred us from at&t business to at&t personal, and back (as we got our account through a discount from our company, a big corporate), then to at&t premier, and to premier general, to customer support, to order status, to...I DONT EVEN KNOW WHERE anymore. It has been a nightmare, and even though I really don't want to be at&t customer anymore, I have no choice - they will charge me cancellation fees. I just have to till the end of the 2 year contract, which terrifies me - who knows what else will happen?
So basically, this is the timeline:
- July 23rd: order online through Premier
- July 24th: order shipped
- July 26th: called from Fraud department; cleared the issue re: different addresses
- July 27th: Fedex declared shipment exception, undeliverable. Called Fedex: at&t cancelled shipment. Called at&t: they said they would send back the phones once they received them.
- August 4th: called at&t continuously from 8:30 am to 4pm (was put on hold for about half of that time). No one knew what was going on. Did not find phones in inventory. Showed them Fedex records; they said to wait.
- August 5th-August 12th: called At&T multiple times; got transferred from dept. to dept. Someone suggested upgrade reverse (no idea what that means) and promised to call back. Did not get a call back (she called back once to let us know she's still waiting, and would call us again - I guess it was a lie.) Called 3 times trying to find that agen (we got her name), but turns out there's NO WAY to contact an agent directly.
- August 10th: got refunded, not sure if it's the rebate or if it's the refund we got from the returned phones.
- August 13th: called at&t from 12pm-4pm. The last agent said the phones had NOT been returned! After explaining it to her twice, she was able to place a new order for our phones, which hopefully will arrive soon (don't know yet).
If we don't get our phones in a week's time, I'm seriously considering legal actions. It's no less than a fraud. I understand that they have to take measures against phone fraud, but if the fraud dept. already cleared it with us on Monday, how come they called Fedex on Tues to cancel our order? On top of that, none of the agents/supervisors were willing to resolve the problem, instead trying to push it to another dept. or convince us to pay more money to resolve it. At&T is completely unprofessional! I don't think it's the agents' fault completely (even though many of them were clearly incompetent and don't know what they're talking about), but the at&t system as a whole. Please, if you really want to get an iphone, find a way to do it without having to deal with at&t. At&T is a horrendous company - I can't believe they still have customers.
It has been a nightmare. Just typing it here makes me want to hit somebody. Please, heed my warning and avoid at&t AT ALL COST!

My experience has vetted 1 tech out of 5 who has the snap to be working as a tech. Few if any at ATT Uverse has any idea what they are talking about regarding the technical side of fiber optic delivered TV and internet. The fiber optic cable stops at a hub in some unknown location and then everything splits from their via whatever material they choose to use. At the house you get whatever the contractor decides to run into your house. Then a year or so later a tech comes into work on a problem and says that sure is a cheap cable coming into the house.
Connections outside corroded. Boxes failed. Modems wear out. All of this was bad enough and we should have known from the beginning. It took them over two weeks to get us set up and working. Then another two weeks to work out the bugs.

Microsoft had its blue screen of death, but Uverse has its orange screen of regret. "Orange" you glad you chose ATT.
Nope!

Truely this company is out of control. I blame poor management.
The United States government needs to break up this monopoly again and start over. Their service to businesses is third world at best.
Do not every try to change or correct anything. They WILL screw it up.
Really I am not kidding. Business owners beware. They will scam you with everything they do. Contracts. Upgrades. Service calls. Work orders. I have experience all of these headaches. Try their DSL. Oh my God. It will put you out of business for days. Please believe me. Just try to call and get service even if you do not need it. You will not believe the long wait. What a shame business owners just keep paying and paying for bad service.
You have been warned.

Modem Requiring Resets on a Weekly Basis

Customer Service - Out of the Philippines if you call after 5 pm. The phone tree is insulting as they ask you very common questions like "Do you have your modem in the "on" position?". They take a long time to pick up the phone and when they answer they sound like robots. They cannot connect to the billing system or people for "credits" if you have down service.

Service is getting poorer over time. They say they want "satisfied customers" but they basically give you easy troubleshooting steps as you wait for 10 minutes +. I think they are having growing pains. They offer Uverse which is taking up all their bandwidth.

As you wait they tell you go to a website so you will get off the phone and reduce their call volume. Their "phone tree recording" is INSULTING. They talk about simple issues about antivirus being on your pc, while trying to sell you some AV product. I mean seriously why would you sell a product when you cannot offer a product that we have already purchased... That is like "buying milk" at the store and you find out that it is spoiled. As you are returning it, the service person is trying to sell you another product such as "Saltines". You want milk and they offer you saltines. You just want to quench your thirst.

They are insulting. Get customer support out of the US instead of overseas.

The latest they say wait 8 min. It has been 10 min now and still counting. They don't offer the service they promise nor meet one's expectations.

Directv is probably the way to go.

Rich

At&t august 11, 2010

To whom it may concern,

This letter is to express my frustration and disgust with at&t and the service that I was provided while trying to set up my business phone line, fax and dsl service.

I have been a residential customer of at&t for the past 22 years with 16 years at my current address and phone number. I have a home phone line. I had a home fax line. I am also a wireless customer with at&t. On the home fax line I had my dsl service, for about 3 years, with very few problems.

On july 9, 2010 I placed an order for two new business phone lines. A tech was dispatched to my home to set up my two new lines on july 12. He did his job, but, another tech was sent out on july 21 to add lines to the inside of my house and get my service up and running. While he was here, he asked if I would be keeping my home fax. I said that I would not need that line, but, my dsl ran on that line. He had me cancel the phone number and my dsl service (He used the existing line for the new fax line) and told me that when he had completed his job I needed to call at&t and have my dsl service moved to the new fax line (That he had just installed.)

I set up an appointment to have my new dsl connected on july 23, 2010. The tech said that there was a problem but that his boss (John houston [protected]) would make sure that my service was up and running by 8pm. It was not. I spoke to john on the phone and was told that my dsl service would be up and running by the time I woke up saturday morning. It was not. I left on vacation for a week and came home to no internet service. On august 4th a tech was to be dispatched to “fix the problem” and get my line up and running. On august 4th, I called at&t to check on the status of my order and to see where the tech was. I was told that I had received a phone message that there was a problem with getting the dsl service that I had ordered. (The message was left with [protected]…that is not my phone number…I did not receive the message…how ironic that at&t, my phone service provider, can’t get the number correct). At&t said that they would send a tech out on august 5th. The tech came out. He noted that I did have dsl on my line, but, that it was running terribly slow. He checked my order and said that the order was for the lowest package that you offered. I know that I ordered the fastest dsl package that at&t offered as it was important to my business. While the tech was working on my line, I called at&t and upgraded to the “elite” package (I was told that the “elite” dsl would be up and running by close of business on august 9th.)

After more than 3 hours of working the tech came back to my house and said that at&t could not provide me with the dsl that I had ordered. The tech said that he was told by his boss (Paul zivat) that they are upgrading the dsl lines and that they are not setting up any new service in the area! Even though I had been an at&t dsl customer I would not be able to have my level of service back.
Apparently, when I cancelled the dsl service on my home fax line I lost the ability to have a usable and dependable at&t dsl line in my home. Although I had a usable and dependable dsl line for the past 3 or so years, provided by at&t, cancelling my phone line left me out in the cold. No one at at&t informed me that I was grandfathered in and that had I not cancelled my line, I would still have my at&t dsl service. Basically, at&t has refused to service my family and business.

On august 6th, after many phone calls to at&t, I was told that I could get at&t dsl on my home phone line as the customer service rep felt the problem was with the fact that it was a business line…yeah! I ordered the “elite” package. The customer service rep set everything up (And even said that she would provide me with an at&t visa gift card for all of my trouble.) she tried to expedite the installation, but couldn’t. I had an appointment for a tech to come out on august 9th. By mid afternoon on august 9th, I was having that familiar feeling…no tech had called…might there be a problem? I called at&t. The service was cancelled! Why, I asked? At&t could not provide me with the “elite” package…might I like the “pro” package? I would need to place another new order and wait another 3 days to have it installed. An order was placed.

Again, this order was cancelled. I called at&t. I was told that the orders were written up incorrectly and that I would have to call back and have a new order written. When I called back, I was to tell the rep that I needed to have them place my order not with the central office but with the remote terminal. I did this! The tech is set to come out on august 13, 2010.

Because I have been stuck at home for days, waiting for the at&t tech, I have done some investigating and formed some opinions.

First, although I do have an order to have a tech visit my home to provide me with dsl, I believe that the service will, again, not be usable and dependable. The dsl that is running on my fax line is supposed to be running at a rate of 3.0 to 6.1 mbps but is instead running at a rate of 0.20 mpbs. Will it be any different when the dsl is installed on my home phone line? No one at at&t can answer this question for me. I feel that I now have enough knowledge to answer the question…no! Clearly, this is not acceptable.

Secondly, my family and my business have suffered greatly because of the fact that I have not had usable and dependable dsl service for over a month, even though I have been promised by every att&t customer service rep that at&t “knows that I have a choice in the product that I purchase and that they will solve my problem and provide me with excellent service.” that is, of course, unless they won’t.

Thirdly, at&t employs very nice, polite people to man their phones. Unfortunately, they only “take orders”…once the “order leaves their desk” they have “no control over what happens to it or if it actually gets processed” and they are “very sorry for my troubles”… and that I should be aware that “orders can be cancelled at any time” … they are also, always willing to transfer me to someone who can better help me (But, they never stay on the line, leaving me to explain my story to 5 different people) and I have yet to really be helped…I still have no usable dsl service.

Lastly, thank you at&t for the invaluable knowledge that I have gained into my computer, dsl service and the internet. I have used my newfound skills to come to the conclusion that I need to go elsewhere and seek out new internet service as at&t refuses to provide my family and business this service.

Sheri schwartzkopf

After talking to a sales person at an at&t store, I decided to go with at&t u-verse for my internet and cable tv, even though the competition had a slightly better deal as it seemed like the internet service would be faster. They weren't able to schedule an appointment for me until two weeks, claiming the people who set it up live two hours away (Which was a lie). I patiently waited for the date and a service technician came out the day prior to the full installation to set it up. He had to replace the box and move around wires and claimed the techs wouldn't know what to do if they saw the old one so he changed everything. I asked if it would affect the service of the other tenants in my building to which he seemed very unsure of the job and insisted that if it did, not to tell any of them. The following day, the service technician that was supposed to work on the inside came in. After hours and a full day of me waiting around (As I couldn't leave my apartment until the work was done) he still wasn't able to get it set up and spent the day trying to call representatives to run checks on the line and do the necessary work. They kept putting him on hold and when they finally did get on the line, they either kept postponing the job or kept making mistakes so he wasn't able to connect. After he left, they sent over another service tech for the outside who claimed it looked fine and was ready to go. The service technician had to come back a second day (Mind you, this is a service that's supposed to take five minutes to set up and we were now going on a second day - I have a life too and had to cancel a hiking trip and several errands to wait around for it to get installed). The same ridiculous scenario played itself out for another full day and the service wasn't able to be set up. He apologized and said if I 'hung in another day or two' they'd be able to get it installed and make it 'worth my while'. I have two neighbors who have this service, u-verse does service my area and there shouldn't have been any problems, nonetheless ones that couldn't be successfully resolved in two full days. Long story short, I wasn't going to waste a third or possible fourth day with this nonsense without a guarantee that it could be done in a day and without at&t compensating me for two days of lost time and productivity and a lot of frustration. When I called the service number I was met with a girl who could care less about my experience and re-iterated that if I waited 'a day or two' they could fix it and only then could they offer me some sort of promotion or compensation once it was already set up. Why was I going to trust that at&t could get this service running nonetheless that they would do anything to offer compensation once it was done? Nonetheless, she transferred me over to their retentions department (The department that's supposed to try to keep you as a customer so you don't cancel) and was met with yet another girl that didn't even know the situation and wasn't interested in trying to retain me as an at&t customer. So, I was left with no logical choice but calling the competition and found a better rate and a quick installation time frame. The service tech did check back in with me and told me that he had written a long report about his own experience with the installation and that the retentions department would call me that day to make it up to me and that he had explained what happened to them so they could take care of it. Not only did they never call at all but I went back to the at&t store to explain my experiences and was promised they would pass my information to a manager who could call me and handle it and of course that never happened either. I had to return to the store a few days later and inquire about it only to be told the person they had given the information to was on vacation and then they were going to give it to someone else to call me. I'm still waiting but I doubt it'll happen. At&t had sufficient time to try to handle this situation and keep me as a customer, not to mention of the 40-some people involved in this scenario (Four service techs came to my house, the main service technician was on the phone for over 11 hours and spoke to countless people, plus the people at the at&t store) no one had the human decency to understand my side of the situation, take the initiative and solve the problem or act like they cared, or show me in any way that they valued my patronage of their service, and no one certainly stepped up to try to make me an offer of compensation. I am so horrified by all the time I lost and this useless service and lack of employee knowledge and team work that I clearly see at&t for the corporation it truly is, profit over human beings. I will never use at&t for future services again and when it comes time to renew my phone plan, I will most certainly go elsewhere. I can't believe this many people couldn't fix it or do their jobs or even be sincere. From other things i've read, lots of people are having problems with u-verse not only getting it connected but with the quality of the service itself and naturally the customer service end of it so in retrospect, going with the competition was not only the logical choice, but it was the ethical one as well. F-

Have you ever called the AT&T internet “support” line for troubleshooting? I recently had the experience of helping a friend with his high speed internet problem, i.e. teaching him how to use his att.net email. I could not log on to his email and I contacted AT&T support, first through the online chat. I was online with the technician for over one hour, and she eventually gave up and said I should call the helpline. I called the support helpline and was placed on hold for approximately ninety minutes. I then decided that I would visit the local AT&T retail outlet. They were busy selling a lot of telephones and someone referred me to their tech guy, and he was able to get online help within five minutes. Since the store did not have wi-fi, he said I would have to go home and continue the call from there. Of course, I did this and could not get “support.”

Later that evening I contacted them, I immediately got a human voice who said that they could correct the problem on the other end, and that by the end of the conversation, the problem would be completely fixed. She then requested that I pay a one-time $49.00 charge, at which time she would give me a ticket number that I would then be connected to an “AT&T Certified Technician.” After a one hour and fifteen minute wait the technician apologized profusely for the delay (during which time I repeatedly heard those pre-recorded messages about the convenience of their service, and how I could make an appointment). We spoke for ten minutes and he said that I had to be at my friend’s home with the modem and computer in front of me. I was getting disgusted and finally asked to make an appointment. His reaction muted and he placed me on hold for approximately five minutes. He then returned and said that a technician would call me the next morning between 10-11 a.m. I was there at 9:45 a.m. and waited until 12:20. My friend said that a tech called at 1:20 and again was sorry that we did not connect.

Have you ever heard of “service” where you pay and do all the waiting, and not get the results you are seeking? Have you ever made an appointment and wait for 2 1/2 hours and not get your callback? And have you spent $49.00 for the convenience of this service?

My friend signed up for att.net as his ISP with a one-year contract at $35.00 per month. A bargain, they say. I eventually created a gmail address for my friend, but he still can’t use his email until the “Support” comes through.

If you ever need an ISP, don’t even think about AT&T.

ok so back in june my debit card was charged for 91 bucks. i called them to get the charge reversed not only did i not get it in 4 to 6 weeks. I just got the check on monday. then last week on the 27th of july they turned my internet off for no reason. I called and after speaking to 12 reps i talked to a manager who told me there was no reason for it to be turned off and she turned it back on. Then 3 days later on my internet was disconnected again and i called and they told me that there was no reason for it to be off but if i wanted it back on id had to pay 50 to 100 bucks for their mistake i spoke to 20 reps which 3 of them transfered me to either the wrong department or to a fax number. I also spoke to 2 managers one was extremely rude and the other hung up on me. Then on Saturday august 1st my husband called and they told him that the services was completely disconnected. and that a tech would have to come out. so we did that well the tech never showed up we called them back and they said the tech wasnt suppose to come out which is not what we were told. The rep was like oh youll get a disk in the mail because we had to open a whole new account. so today august 5th i got the paper work NO DISK! Had to call them again 3 times because the rep hung up on my husband! and finally we got the correct password from them and we have the internet back. we plan on changing once we can!

I called ATT customer service representative to inquire about payment extention due to my SS disability check changing date of depositing into my account to avoid late fee charges.

While conversing with the representative, she informed me that she could save me money by adding ATT wireless to my residential and internet services. She said that she would call me on Monday, August 2nd to find the exact date that my Versizon contract would end, but to lock myself into this particular promotion, she would need to go ahead and place the order on the day of the conversation and I would not be billed until, she called me to get the contract ending date from Verizon.

The next day, I received two new phones from ATT with instructions to activate my phone. The represesentatige NEVER called me as promised and today I contacted ATT Wireless and I will start billing and according to the supervisor, everything said and told to me was absolutely false, fraudulent and NOTHING that was promised me was true.

I am contacting the Federal Trade Commision as well as Better Buisiness Bureau. I even told ATT supervisor that this person is making fraudulent advertisement techniques to make a sale and that she is causing great damage to their company.

I may have to obtain an attorney or go up the ladder, I feel scammed, taken, lied to, all from a so-called reputable company.

Rodney E. Vicars
843.795.4719

At&t spends a lot of money making attractive commercials with cool jingles, but clearly none of the actors in those commercials have ever used AT&t for home phone or internet services. We have been frustrated with their complete disinterest in helping us, they keep transferring us from one "representative" to the next and no one seems to be able to give us an answer as to why we have additional charges on our bill other than LYING THROUGH THEIR FRICKING METH DESTROYED TEETH! we've been told that we cant disconnect our service even though the website clearly states differently

and they're rude, condescending and obnoxious- what they dont realise is that if they hadnt flunked high school they might have a better job than answering phones for this sham of a company rather than talking down to those of us that actually completed professionaa; degrees and have an IQ in triple digits instead of being legally classified as cretins

At&t is the WORST COMPANY EVER! i hope they go down in flames

I went online to the att web site in Mayand signed upfor service and 3 days before theservice was to start I wentbackon line and canceled. Now I am getting billed for service I do not have. I have cable service and it was never interrupted, but ATT says I have service with them. I have call 2 times to ATT to get credit for the wrong billing and am getting told that we owe the money for our monthly service and when I tell them Idon't have service, I am told there is nothing they can do, I was given a website...consumer.[protected]@bellsouth.com, but I cannot access the website. All I want is for ATT to stop sending the bills nad give me credit for the 2 months I have been billed.

Janice Garofalo