Dollar General
reviews and complaints

I love the dollar generals in my area I have 4 close to me the new one on edmeston ny is less than a mile from where I work I go there everyday for lunch break on Friday I went in and pillows were on sale so I brought 2 up to chase out along with my snacks bday cards etc the small pillow did not ring up on sale the other one did so the cashier call the assistant manager kayla she had piercings all over her face & dirty hair she said you have to look at the fine print only certain colors are on sale it was a $5.00 pillow on sale for $1. something I love it I wanted it she was very snotty I told her she needed improve on her cs skills told her I come every day and it would not let me print my $3.00 coupon for the last survey for some reason . she said that's the way it is . then I told her I would be sure to report her on my next survey she said you gotta do what ya gotta do i advised her i would never come in the store again and was she willing to lose a customer for for $3.00 she said yes and walked away the cashier said she never seen her like that so mean I was affended by her I work in cs she should be fired I did go up today & tell the manager

Every time I walk in this store there is an employee on there cell phone. I go to check out and the lady behind the counter is on her phone and don't say one word to me. Another time I went the lady behind the counter was listening to music on her phone and sang during the transaction and again didn't say a word to me. This is the last time I will be shopping at dollar General! Store #16357

I went to store 5:00pm got three items went to check out found twelve people standing in line only one register open. Was not anyone else to be seen in store. after standing in line 20 minutes the manager finely came out of office. Now there are at least 15 people in line manager shows her face three times I finely ask why she doesn't open 2nd register after standing inline over 20 minutes replies she can not. I ask her are you not the manager? she replies she is then I say you can open another register. she then finely opens 2nd register with an attitude. My opinion is this store when it opened was a great store very friendly employees always greeted when entering store. Been shopping here since store opened and this store has done a 360 turn around and management has a lot to be desired (VERY POOR AND DO NOT CARE ABOUT CUSTOMERS). Store in maryland is much friendlier and MUCH better service. I hope something is done about this I go to Peach Bottom store 2 to 3 time a week if changes are not made other customers and myself will go else where. Any questions about this feel free to contact me. Brian Henry at [protected]

Loss prevention needs to pay a visit to this store ..the employees are rude to customers ..you can't even walk around the store with out getting hurt bc they leave everything in the isles and laying around .buna store has got to be the worse store I have every been in for as being dirty ..they take money out of the literacy thing when people are short of change alot of people say the have reported this store the employees and the manager and nothing gets done why can't something be done about this store and the way the workers treat everyone

this store is a new store, it looks like a junk yard, messy, stuff still in the boxes that it was shipped in, hard too get checked out with all the people hanging out talking too the clerk, people breaking in line ahead of people that was in the before them, we need this store here for the town of Coffeeville, it helps a lot of the people, just letting u know it not going too be here long with this kind of management, looks like there are no kind of rules for these people. can u help.

I took my sleepwear back because it was too big and my receipt too get my 9.00 dollars back.The employee said it was on sale and refuse to give back my full refund.She was also rude and didn't want to do her job I think this was wrong I come in here all the time and never have a problem.This employee is always rude and I'm start to thank she's racist which is wrong I think this store can do better with their customers thank you

I went to the dollar general in Stanley enc 28164 on Oct 1 and was very rudely waited on at the register. The store was so packed with unshielded goods you couldn't use a buggy. I have visited this store twice and was in such disarray and rude workers I will not go back good luck on keeping this store open if they treat people the way they treated me. You really should send someone from corporate to check on your investment and who you have running it.

I would like to know why its called customer first survey?
I am in the store at least 5-6 times per week up until recently I was able to complete all survey's, now I can only complete 2 every 14 day's.
I am a very loyal Dollar General customer and do not understand why they print survey's on the receipt to be completed if I can not complete them, I have nothing but good thing's to say about Dollar General that is why I'm in there all the time. I spoke with Carlo at the [protected] number and he was of no help in this matter. So there fore as much as I like to do business with Dollar General I will now be shopping with Family Dollar and maybe then I might understand what customer first.
Best regards,
#1 Dollar General fan -no more

Hello, I live in Beaverton, MI, and shop at Dollar General here. I have been in many many D.Gs, and this one, by far, is the dirtiest store in the area! There are items laying all over the floor and shelves are not stocked. The stock is in boxes in the isle ways. Today, I watched one employee walk around, never attempting to pick up anything in the isle! He walked around the items!

Finding the store in this condition is not just once in awhile, this is ALL the time! I find myself going to Family Dollar across the road to find the items I need. If I'm traveling near by and I need something from D.G., I will go to another one, knowing that this one is either dirty or will not have the items I need, due to not being stocked.

I have been in the Bennington vt DG 4 times in the last month and the store is such a mess! Many shelves are empty and freight blocking aisles. Understandable if it was a one time deal but everytime i go in there you have to fight to get around maybe the fire inspector should go in there it is a hazard. If its because of short staff then they should hire help. I think this will be my last trip there for a while.

This horrible incident of discrimination, citizens rights violation, and employee misconduct took place at this particular Dollar General Store:
Friday, September 29, 2017 @

Dollar General Store # 13043
3900 Glenwood Drive
Decatur, GA 30032

I entered the store to do a bit of shopping and there was a lovely African American woman who entered the store before I did. She actually, politely held the door for me.

When she entered the store, the cashier told her that she had to leave her bag at the register, before she could come into the store, which is interesting because I to had a back pack on, and she didn't tell me I had to leave my bag at the register.

The lady said something to the effect of "I've shopped in many Dollar General stores and have never been told that I had to leave my bag at the register before I shop." The cashier said she knew that all the other stores don't require it, but this particular store policy does require shoppers to leave any bags at the front to cut down on theft. She looked at me and said, "well, what about his bag?" That's when I just did my shopping to stay out of it. I decided to listen and watch the whole thing from a side aisle in the store.

The cashier said, "He has his on his back, you have a duffle bag on your shoulder." The lady said something like "it shouldn't matter either way, and it is actually a violation of citizens rights to make people leave their personal property at the desk while they shop (store can't guarantee safety and also people shouldn't have to put their stuff on the floor). You have security cameras; you can follow folks around the store if you want to, but it's against the law to force shoppers to leave their stuff." The cashier and the lady went back and forth for a little while longer, then the lady asked the cashier what her name was. The cashier said, " I don't have to give you my name, but I can get the manager so you can talk to her." The lady said I would like to speak with the manager. So the cashier yells for the manager to come up front. She called 3 times, finally another woman came up to the front of the store, and this was the worst:

This woman (kind of short, stout, dark brown skinned, wearing glasses) who was not in Dollar General uniform came up to the shopper lady and very rudely said to the lady, "What's the problem?" The situation was explained, and this woman said, "I know that isn't the Dollar General Policy, but this is my store, I'm the manager, and I can decide whatever we do in this store." She said, "I don't even have to talk to you about anything, but if you want to shop at my store, you have to do what I say."

The lady said this is horrible treatment and that her behavior was unacceptable and completely unprofessional, and she said "This isn't your store, this is a store a part of a national chain. "

It went on and on, the lady then asked the woman what her name was. She said that she was off the clock and she didn't have to tell her name. Horrible behavior.

At 8:30 a.m. I proceeded to pay for my items as usual at Dollar General my items total to be around $22. I needed to use the cash back option, and as I was sliding my card I inquired about cash the cash back option, and the cashier told me we don't do cash back. Now that information was not posted in a location where the customer could see it, if I would have known I could have stopped at the bank and gotten what I needed instead. This was a waste of my time. The cashier also replied I don't know if you shop in here often but it's been this way for a while, I didn't say anything I gathered my items, and I left don't think I'll be going to this particular Dollar General anymore.

I was in your store Monday 9/25/2017. As I am a daily customer this has been the usual with your credit card reader not working properly and I had to stand in line for over 10 minutes.There was a line behind me and it was embrassing to say the least. While the lady at the register was nice and finally fixed the problem I was dumbfounded why the Store Manager was outside and in that time frame never came into the store. I’m not current on your stores policies about small children being left alone in the store but there was a small child standing at the front door. I asked the lady and she informed me that it was her grandchild and her mother was outside with the store manager. I went to leave and looked for both of them and they were at the corner of the store. That was a dangerous situation that child was put in and I Have informed the proper people of this matter. And they have informed they would look into this matter. I know I sat in my car for at least 30 minutes and watched them outside. In my opinion if you have time to socialize with young ladies you have time to clean that unorganized, nasty floors, boxes and those carts with all the products on them in the store. I will not go back into this store again. The stores has great cashiers but that is the only nice thing I can say for it. I will do my business from now on at the Maco store.

My daughter and I was just shopping at the Vermont n.main st store were I never felt so embarrassed a manager they call mad dog real name Karen yells to me you do know that item isn't 50% off ya know so rude like I wanted to toss the copper pan at her were others in the store laughed..then as I was outside waiting for my daughter to pay for all the items we purchased she approached me saying we know what you guys done I asked what was that she went on telling me we stole little girl underwater from them the other day. I went on telling her excuse me but why would I ask the price today for them if I stole them the other day do you have proof of this she was like no. But we know...I stated oh you just know.. I'm getting tired of the treatment I receive at this store by her and the store manager for she's bad as well claiming her 3 yr old left a mess going potty in there 2 months ago to were it was a mess before she was taken. In to be changed. I honestly don't enjoy being harassed by dollar general staff like this I happen to spend a lot of money there. I think it's time I tell my friends and family about it and not shop there no more. I'm so angry I even want to mention the harassment I receive there on Facebook.

I went to DG @ 8 am this morning. When I checked out the credit card reader wasn't working and declined my card numerous times. We pay off our CC every month nor would it take my debit card (money was in my account.) Cashier said it was her machine. A line of customers were behind me as the other cash registered was still being opened at 8:15. The cashier was flirting with the man behind me as he asked her how she was doing. "Just hanging out, " was her reply. Literally, she was hanging out and inappropriately dressed. After 30 minutes at DG I asked her to try the other register. They put my items ($57 worth of merchandise) at the other register. The girl that checked me out placed my Cokes at the registered and ruptured both packs and Coke now spilling everywhere! I left and went to another store which took my debit card with no problem. New cc machines should be considered and professional training is much needed at that location!

September 27, 2017
I have sent several complains about this situations and no one has gotten back to me about it. I want to hear from the CEO of this company! If I do not recieve an email or a phone call in the next week, I'm plastering this all over Facebook and I have several people who would be willing to share it. Chad Wingate had no reason to tell anybody about what I told him! He ran his mouth when he had no business too! And as far as Patty Reed, she was giving the contract below and nothing was done. She was just moved to a different section to be a district manager there. Simply they are both book smart and have no common sense on what to tell and what not to tell! This has gotten way out of hand and it's pretty ridiculous! My email is sabrina.[protected]@gmail.com and my phone number is below.

August 1, 2017

Via Chad Wingate and Patty Reed
(Store Management)

It’s come to my attention, that the Farmington store manager Chad Wingate has miss used his position. I had a conversation with him regarding a personal issue, which I was suppose to inform him about. He then had a conversation with the Manchester store manager on his cell phone, because Farmington store phones were not operating. This letter is for damage of mishandled information, miss use of management and information of a personal matter due to the fact of him telling another store manager. When the only person he should of told was his boss. This is a legal contract requesting $25, 000 in damages from each party, in a sum of $50, 000. This response has an expiration date of exactly 2 weeks from when this letter is dated. If payment is not met in a reasonable timely manner I am going to pursue legal action.
Send check to address below.
For the record- This is a personal matter that should not affect my mother’s position at the Manchester store, in any way shape or form for a minimum of 5 years.
Sincerely, Ms. Sabrina Bonacci
850 N St Rte. 21 lot 9B
Shortsville NY, 14548
[protected]

I am from Wilmington North Carolina, The store located at 93 Long Ridge Drive, Wilmington NC, 28405 have been taking large orders with more than the specified limit of coupons. There is a lady that comes every day almost and gets tons of boxes of gain products, another lady has got 130 febreeze products when the coupon states 3 per person per house hold. I myself have got a hard time trying to use 1 or 2 coupons to help my household. This is not right and needs to be looked into. We should not have friends scanning other friends coupons. If the coupon policy cannot be fair for everyone, they're should be strict rules on how many can be used!

Store no. 00881

You might want to check on one of the employees at this location. The reason I say this is because one of the young girls waited on me the other day. The young girl seemed to be on something. Didn't seem to know what she was doing. Her eyes were very dilated. One of the customers said they have seen her like this before. It doesn't seem to be all the time. I've seen it before maybe 6 or 7 times. I don't know this for sure. But a lady told me a while back that the girl use to do cocaine. I don't know for sure but I thought I would let someone know. I'm not positive but I believe her name was something like Lexa or Elexa. Please keep me out of this because I don't want any trouble.

Concerned Customer

I am wanting to file a complaint on this dollar general. I have been a customer at this dollar general for 2 years as it near me and its convenient and saves me from having to go to walmart. I have always loved going go this store. It was always kept in good clean condition, employees were nice and freindly, able to find what i need. I would always she the store manager there she was there all the time. I dont know how she did it. Now ive been told that she no longer works here because she was replaced because she couldnt handle the store. I think that was a big mistake. I have been watching this store go down hill since the new one has been there. Place is a wreck, nothing on the shelves or freezers, thinga always in the isles blocking paths, i am sure ita not accessible to people in wheel chairs as there is so much clutter. The backroom has no path to bathroom for the handicapped. There is dog food spilt every where which is a trip hazard.

I was in the dollar General store in lepanto arkansas last Saturday. I was buying the buy one get two free on sandals. I made him explain it to me because he charged me 2.00 for one pair, 3.00 for another pair and 5.00 for another pair. He said that since the highest pair was 10.00 it broke it down that way. Then tonight when my husband took them back because they were too bug the reciept and rags were on the shoes instead of giving my husband the full 10.00 dollar refund he only gave him 5.00 refund. I should have been refunded the whole amount and now I'm pissed. Not to mention your pricing on your shelves are not matching the registrar prices. The store is always nasty and the friends being allowed to hang out behind the registrar. Along with the language and inappropriate conversations taking place. Several people are complaining and your looking business there too.