Dollar General
Reviews and Complaints

Jackie, I guess that means you can mastur-bate over the rebate.

I am not saying the treatment you received is right by any means, but company policy does state "all electronics (dvds, CDs ect.) will be returned for exact title only. Thats company policy, not the cashiers.

YOU NEED TO CONTACT THE LABOR BOARD AND FILE A COMPLAINT.

First of all, it's "Assistant, " not "assisted." (Where you came up with that gem, God only knows) Secondly, places like "Dollar General" frequently make adjustments on the fly out of necessity...that's why it's Lyn's JOB to check her schedule for the next shift as she clocks out each time. Third, there's no union, so they can do whatever they want.

I WAS FIRED BECAUSE MY ASST MANAGER WOULD GO BACK AND CHANGE TIMES ON THE COMPUTER. IT WAS PROVEN I WASN'T VEN IN THE STORE WHEN THEY WOULD BE CHANGED BUT SHE KEPT GETTING MY CODE. LYN SHOULD GO TO AN ATTORNEY, HAVE THE RECORDS PULLED FROM DG AND SEE HOW MUCH IT WAS CHANGED. GO FOR IT LYN. AJ SWENEY

Let me claify something about DG employees! We're not stupid and we're not idiots! Yes, it's frustrating when the shelf price and the actual price that rings up on the receipt is different and hear this: THE DG EMPLOYEES DO NOT HAVE CONTROL OVER THE PRICES! I work for DG and of course, it's frustrating for us because the system knows way before they send us the price changes! The reason the cashier needed you to bring back the purchase to the store is because it has to be scanned back into the system plus we're not authorized to perform ANY price overrides . Yes, we get tired of prices going up, but that's the way the economy is right now! Like I said earlier, we don't have any control over the price increases! Sorry you had trouble, but it happens everywhere else! Have a good day!

smom - I took a look for you. You lost.

I'm the third key at the union Mississippi store and no they can't sell them to you at a penny. The manager of the store should've received an email or some store mail regarding this. When items are pennied out they're suppose to damage then out and take them off the shelf. Its a dumb rule but there is nothing we can do about it loss prevention uses this rule from giving employees an unfair advantage in buying things.

Went to DG here in Dayton, Tx. Bought 2 shirts and a 4 pc set of kitchen seat pads, well when cashier rang the seat pads they rang up at $.01. the cashier told me I could not buy the seay pads because they rang up at a penny. I told her, well, they rang up at a penny. So I give her a penny. She said we can't do that, we can not sale them if they ring up at a penny, I even offered to pay at the 40% off, that I thought I was going to get. Well, to end this, I did not get the seat pads, but if they rang up at a penny, weren't they suppose to sale them to me for a penny?

my daughter use to work at dollor general store and was good at her job and liked it but because she was dating the bosses son and broke up she mad it hard for my daughter to stay. she made it were she can not be rehired at another Dollar General well its along story there so i wont go into that but i think its not right that people like that should be able to miss use there authority like that but in the long run when you do people wrong it will come back on them .and just think my daughter has a little girl to surport and this women is making it hard to do just that there is not much i can do about it but pray . and i do pray for that women too .it is sad that this world has come to be a dog eat dog world .and i want to add that it is 3 days before Christmas and my daughter is not going to able to buy her little girl anything this year that is really sad.so i ask for all your prayers out there..if anyone has any comments or know anything we can do you can contact me at email.ladybear4765@yahoo.com thank you from.a loving mother and grandmother.god bless everyone and MERRY CHRISTMAS AND HAPPY NEW YEAR.

I used to work in another dollar store and the problem with people spraying the cans to see which scent they like is that it causes a serious headache from all the different scents. If you spray three, and another person sprays three, and another person sprays two and so on and so forth, that's one heck of a headache. Yes, it sucks but employees have to look out for every customer.

I shop at the Dollar General on Hwy 78 in Jasper, AL at least 2 times a week. Today, I was checking on some bathroom freshners and softly touched the spray nozzle on a couple of cans to determine which fragrance I wanted. One of the managers who was around the corner aisle told me to "stop it - don't do that in here." I asked, "How do I know which one I want if I can't test it?" I did not know there are prohibitions from testing a product.
I did not like her attitude. And I don't particularly
like the smell of the one I purchased - due to the
intimidation, I just got it and left. She may have been
having a bad day - but she could have used a little
more 'tact' in addressing the concern.

i work at dollar general and i have had my hours cut way back because my boss does not see the store the way it should we are losing 50 dollars a day from theft or shrink he is going thru a divorce and makes it seem like all of us are his ex wives and he treats me particularly like an idiot because i have a mental illness and having some troubles here and there at home, biut he never talks to me and when he does its just to persecute the freight i put out, or he says i am not paying attention and come to him! why should i ? when he makes me feel stupid and worthless! he knew before he hired me that i have bipolar and am goin through really bad times personally with my body and had some serious setbacks and hardships but i try to be friendly and ### and i feel like he just dont care he says hes gonna give himself 100 percent to the company but does he do it? no and i worked 5 days a week now i work 1 every 2 weeks, its ###! how the f*** am i to survive?

I disagree with all of you.
You think you have a bad boss...try working for the County in a certain city in Arizona.
Have you ever been forced to work overtime and
the work is not divided up evenly.
I have a bad boss that does not care about his employess.

im havin sum trouble wit my manger also...im not only tryn 2 git rid of her 4 my customers but the employees shudnt havta deal wit her ethr. so i done sum huntin online an i found this # [protected]. it is the dollar general resolutions hotline. i hope u find this vry helpful an tht thngz will change 4 tha bttr. good luck an god bless.

Hi I just quit dollar general today actually. I agree with everything that was said. My manager is horrible. I worked at the dollar general on lakeshore in Euclid Ohio. I was coughing a lot at work and when I finally got a day off to go to the doctors (she wouldn't let me take off) They told me that I had strep throat and bronchitis. They gave me a note that said that I must be off for at least two days because I would still be contagious. My manager flipped out and was very disrespectful to me. She is one of those managers that are paid on salary so she doesn't come into work often. She throws all of her work onto us and the assistant manager who by the way is 8 months pregnant and was just hospitalized for being overworked and had to come back to work before the doctor said it was okay.
The only time Yvette (the store manager) ever pulls long hours is when the main manager is coming in for a visit. Four employees quit on her in the same week and she got 12 customer complaints on her in the month of may alone, those don't even include complaints made on the store or other employees those are just the complaints on her. She should be fired! Once you treat your employees like crap for so long, eventually they will all quit on you.

What if the manager is the one running on your number? They know all of the cashiers numbers and can do whatever they want when you're not there. I know they're not supposed to do that but they do it anyway because they are too lazy to count an extra drawer.

As for the customers I do agree with that.
Dear people please don't come into the store 3 minutes before close wanting to do your shopping for a week. After we finally lock the store doors there is still a lot that needs to be done.
Dollar General customers did you know that if we clock out at 9:37pm we only get paid until 9:30pm? Only seven minutes you say? True but multiply those seven minutes by 2, 3, 4 times a week and after a couple of month it's quite a lot. And if we do stay long enough to get our minutes round up to 9:45pm we get in trouble with the bosses. The more they keep our pay down the more their bonus checks grow and that starts with the store manager on up.

In Ohio an EBT card is issued by the state to help parents to by groceries/food items. The parents name is on the card as a child cannot get one, Therefore the parent must be present to use it in all actuality a child is not even allowed to put in the pin only the person whose name is on the card can. However sorry for any inconvienence this may have caused you, but the cashier was in the right not allowed a child to use an EBT card.

Guy Jackson - Did you happen to notice this..."Please check text spelling before submitting"...before posting? It's so people like myself don't vomit all over their keyboards from having to endure such atrocious illiteracy!

Is an EBT card like a debit/credit card. If he was using that I can undersand why they would not let him use the purchase. Like Jason said, how are they to know the card is not stolen. If they refused to sell him something with cash I could understand your complaint. He goes to the store two or three times a week, but with cash. Just because someone goes to a shop often does not mean they are honest.

If you want to advance in a career, forget Dollar General. I worked for a store for 5 years and was eventually made manager. I brought the store up to a very productive store and one day the district manager decided to fire me for something very stupid. You will be much happier to be out of there as soon as possible. Hard work for this company only leads to abuse and being dismissed.

I agree with what you are saying because it is true, i also work at dollar general and for my time there have witnessed on many accounts dishonesty and unfair treatment. I go in do my job and go home but the way i look at it is that if that is what they do and you see there is a problem and there is no one around to help you it's up to you to help yourself and the other people that may also see a problem but don't say anything.

i went into the store right now and brought up about 15 bulbs to plant they were 90 percent off of the price of 3.95 so i would have gotten them very cheap anyway i am ready to pay for them the cashier rings them up and they come out to 1 penny so she sais well thats not right so i cant sell them to you so i tell her get a calculater and do the math she refused so i said iguess she is just to lazy to do her job or wanted the bulbs for herself and my daughter also found some planting vases for next year at a fair price and she said i cant sell them to you because they dont have a price so i said well isnt it your job to have prices marked on what your selling in the store i was very upset over this situation and i thought id let the public know that when you find a good deal the cashiers probably wont sell it because they want the last left for themselves o well that was my experience at the dollar general today and i rate it a big f for thei grade

Yes there is. It is on the front door of the store as you come in. On the sign that states " Shirt and shoes required" No pets aloud. Only service dogs.
No disrespect intended, but that is common sense, not to bring animals into a store or resturant unless it is a service animal.

I would like to know if the Dollar General has a rule about taking ppets into their stores. Recently, I carried my 12 week old puppy (in my arm, never touching a cart, floor, etc.) into a Dollar General Store and was told by the manager that pets are not allowed. I DO NOT see a sign on the door stating no pets allowed! Is there a policy for the Dollar General Stores?

Always at any dollar general store i shop at they are slow and most of the time there is a very long line, not enough people to check customers out and they cashiers seem to take their time, like the customers have all day to wait for them. Someone needs to put some fire behind the employees and get them to move faster, or more employees & hire people who can work more quickly! There isn't enough help and the help that is there is too slow!

I too have some times been treated in a strange fashion. Also saw others simularly treated.

The day I came:
They did get rid of many people that came into the store.
I had got there just prior to many coming in. Their (the staff)behavior is not of a good customer relations, even with only a few are IN the store.

I saw one of their people take a roll of toliet paper out of a big bag of
t. paper that was on the shelv for people to buy, and hurried back to a back room. I only assume the obivious that they ran out of t.p. for their own office bathroom.

Later, I heard two different staff people talk about that a bag of t.p. ----a roll was missing from the shelf, & from a bag. They, being employed there, should have known why that roll of t.p. was missing. They looked at me and asked if I knew. I told them what I say and they eyes grew not too friendly.

The staff lady who took the toilet paper, later looked like the same one who left. The buzzer went off while she hurried to the door. On way out she "look" nervious and some what up set. She never stopped even after the buzzer went off AND, no other staff person came up to see what was happening.

On a different note:

To find a staff person for product help is a desire to wish for--their not well? the best? No.

I wish that there was some where a customer could go to complaine about the abuses toward the employees at the Dollar General stores by the company it's self and the District Managers.
I've been going to the Dollar General in Liberty, N.C. for 14 years.
In so many years, you see a lot of employees come and go, then you grow used to the ones who have been there any where from 4 years to a little over 11 years.
These same people are the ones that you actually drive on past Family Dollar or the Food Lion to do your shopping to see because there's something in their personality or just the way they have with their customers.
For several months now, I've watched managers move in and out of this store.
We've watched the store be turned up-side down and inside out.
One new manager in the beginning of the summer, for some reason, began gunning for one of the key holders, using a young, troubled boy to get rid of her.
The problem with that plan was that most of Liberty has known this boy since early elementary school and has dealt with him on one level or another, and the ones of us he talked to were listening to what he was saying. He's very impressionable, and had bragged about being in love with the new manager, and had told of going out to eat with this particular person, The new manager told him that with his help(in getting rid of this one employee), they would clean out the old employee's and bring in the one's that could be trusted and that he would be made a key holder.
The boy also bragged about them talking on the phone when they weren't in the store together or out doing things. He bragged about having the home & cell phone numbers of this individual. We didn't believe him ao he gladly showed us. At this point, we started listening and watching.
Through all of this, the hours got crazier & crazier, this 1st new manager started pulling things off the shelves, pulling everything out of the stock room, and went on a hiring spree. He seemed to be targeting a couple of the employees and really picking on the one that the young boy was telling all of us was soon to be history and giving all of the 3 longest employeed there impossible demands and tasks to meet. come truck day, they didn't have any where to put anything.
Sure enough, before long, $50 some dollars came up missing out of the 1 said persons' till.
They called her in to fire her claiming to have watched the survellance tapes and asked for her keys.
She refused to take it with out first seeing the tapes her self. Upon watching the one for the day in Question ( with the manager who claimed he & the DM had already viewed it!) the play back clearly showed her and another employee go back into the store and put up stock while the boy who kept bragging that they (he & the manager) were about to make their move, went over to her register, picked up a phone card and ring it up on her til. They didn't fire her or the others yet. When she asked the DM about this, he told her to leave this person alone or else (the manager) she would be leaving.
Later, for some reason, the new manager bonded with one of the employees who had been on the hit list, so she at least had it a little easier for a short while.
He told her one night that if anything came up, he would deny everything!
He soon quit. Then all kinds of craziness started getting crazier. Not to mention that the one they were after to start with thought that she had hung the phone up after giving her nightly report to the DM, and was sort of joking and saying " no, I don't hope you have a great night! an I wish he would stop asking about that literacy fund box, what am I supposed to do? hold the customers up to put money into it? I already bought candy out of my own pocket to put next to it so if people took candy, they had to put money into the box. It don't say where the money's used, it's not like you see signs up in any of the public buildings saying reading classes at the elementary school partially funded by your local Dollar General! Then she made a joke about maybe it's actually their retirement fund. That's what I've heard some of the customers say!
Not only did she not hang the phone up, but thae entire incidence was being recorded!
Just bad luck for her all the way around! A few weeks later, after all the cashiers started really pressing the customers to contribute to the fund, some one asked out right, "where does the money really go?' They kept looking and googled it.
It doesn't go back into the community, it's sent to Syracuse N.Y.
This particular DM (and I will call him by name) took an instant dislike to her and one other employee because of their looks and clothes and the company wanted to get rid of a 3rd one because of her age(3rd one has been there for 11 years and is like 62) all three of them were about to start costing them money for vacations or retirement or profit sharing. As far as looks, one had to wear slacks cut off below the knees is a 2+ or 3+, is the only one working for now due to back surgery and what at first they thought was cancer(her husband) and they have a minor child. The othe is the hardest working person you would ever meet and looking at her, you can tell that she's had a hard life.(Not drugs or anything) Just a hard worker who works as long as it takes, is under weight from stress and from helping 2 family members meet Dr.s appt.s and deal with Hospice, on top of losing her step-daughter and dealing with the emotional blow to all involved and her own feelings, as she had had the girl since she was about 6. The 3rd, I guess just her age.
She's not slow, she's a pretty sharp dresser, quite lovely, it's just, our guess, she's about to start costing the company money.
The manager finally quit and went back as a regular clerk at a different store making the statement to the one he bonded with, "If I go down, I'm taking plenty with me!"
So something had been going on and it wasn't over. Here come thhis girl from another store with the gleam of manager position on the near horizon in her eye. Again, things pulled from shelves lined up throughout the store like a childs boxes lined up playing cho-cho, and all the stock in the stock room needing to be put up. Again, here comes the truck but no room in the stock room for new stock! Instead of having them front and put up stock, they're having to re-shelve and move existing stock, sweep and mop and mark all kinds of stuff down. I was in there and 2 of them were working their hind ends off and one made the remark, " come on, we better clock back in!" The new people (2 women), were doing something, but you still couldn't find what you came in for and had to go to another store, and the tension in the store was so thick that you could cut it with a knife.
The employees weren't the same friendley people and you could read stress all over all of them. someone started taking tapes home watching them for any little thing.
A frien of mine called me on Sunday and said that she asked where everyone was and that an employee told her that they had been layed off for using coupons to steal from the store. I called one of the women and she said that a couple of them used coupons and like at the grocery store, where a coupon will say Red Baron singles pizzas so much off, but you buy the large instead, it goes ahead and takes the coupon, , they had done that with some P&G goupons and an air freshner product. She said that the computer scanned it and took it with out any problem so they didn't know that they would get into any trouble for it. Then she said that because I'm in there so much that they asked her about me and what I did with the stuff that I get? She told them that I make baskets and donate things to send in for the shoe boxes that my church sends. The coupons that I used were all buy one get one or buy two get one. I want them to ask me, because all of my purchases were by the specifications on the coupons. I'll also tell them and I have proof, that my ride would drop me off to do my shopping while they ran their errands, and that I would walk around the store and front and pick up trash so that the ones working could do some of the other stuff on their lists. I even told the woman who thought that she was going to be the manager of that store that I sometimes did this. She told me to help my self! I hope that these ladies don't take this laying down because the last I heard, what this district manager, (He really did have a vendetta on these women, especially the one) the manager and the other two women were doing is called discrimination, harrassment and slander! I truely hope that they all 3 get an attorney. I know a really good one. I've known him simce I was 16, he's been a friend of mine for over 30 years and he is now pretty famous thanks to the Greensboro, Clan Nazi Ralleys!
If they so much as utter my name( the one's running their mouthes at the store) I'll hit them with a slander suit so fast they won't know what hit them.
If their's a thief, it would be management at Dollar General. While they were scanning those tapes looking for something to get these women on, they would surely have seen all the employee's working with out breaks and have noticed 2 of the women working off the clock through their luncjes. Two employees had alreadt quit because they weren't allowed to take a break or lunch. This was after 4-9 hour shifts!

A fed up, disgusted customer
Who spent several hundred dollars per month
in Dollar General, who refuses to ever step foot
in another Dollar General, much less spend another red cent in any of them!
Who would like to see more boycott Dollar General for abuse and unfair treatment of loyal employees.
All of this little vendetta at a time when a job is the hardest thing to come by.

Wow, I also worked hard for a year with Dollar General at store 3728 in Orlando, FL. We had a store manager run away with ten grand of the companies money. Then an employee came in one evening and held the store up with customers in it. I was amazed. The employ was suspected of theft with evidence against him. You would have thought that loss prevention would have been on top of him but nope, they kept him on the schedule for another week and he robbed the store. AND THEN, the district manager Doug Benjamin goes and says to me that he believes I discriminately caused the store to get robbed when customers asked what happened to the employee. I said, "he got fired" Are you kidding, those are definately words to grant a robbery. I was terminated three days after I disputed what the DM said to me. Anyway after working so dilligently and most of all honestly for dollar general I was appalled by their actions and am currently trying to boycott their stores here in Orlando, Florida.

Thanx

LorRae - And you did NOTHING to inspire this dislike? I find that more than a little difficult to believe.

You stated, "...someone in the DM position should have more self control than to let personal feeling of dislike overide a manager decision." REALLY? What world do YOU live in? People are governed by their emotions all the time, no matter what position they hold. Maybe they SHOULD be dispassionate, but they're not. They can manufacture and corporate policy reason they want to get rid of you, although underneath it all, they are driven by their emotions.

OK, you said you refused the job? Are you just confused or are you telling a lie? Just wondering.