Menu
For Business Write a review File a complaint
Dollar General Customer Service Phone, Email, Contacts

Dollar General
Reviews and Complaints

www.dollargeneral.com

Learn how the rating is calculated

1.2 7 Reviews 3845 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General Complaints 3845

ComplaintsBoard
M
8:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General service

First the two worker an older lady maybe in her 65 to 75 and and Guy very tall. They both work on monday the 17. Very rude. The lady start to said that dollar general dont takw internet coupon. Then she start to say in front of other customer. The store was pack. When she start to say. That my coupon are copys and fake. Both coupons had the same barcode numbers. ... The bar codes at the bottom of the coupon- where it is scanned at the register- are ALWAYS the same. Just like the bar code on EVERY Original Cheez-it box is exactly the same- so will their coupons. you are using more than one "like" coupon, your UPC codes WILL all be the same. They are coded to work for each product and dollar amount. However, there are numbers on them that will change with each one printed. This is how they insure that they are not getting ones that are copied.. Here is where you can find those numbers:

Printed from Coupons.com: There is a small barcode located under the expiration date. There is a different number for each one printed.
Printed from Smart Source: On the left side there is a pin number. There is a different pin number for each one printed. Update: Some of the ones printed from Smart Source may have the pin number located around the side.

did you know that each printable coupon prints with your IP computer address imbedded in it? It is in the wording around the coupon that borders it. SO YOUR CASHIER DONT KNOW THEY OWN COUPON POLICY. FOR SOME ONE TO SCREAM AT ME IN FRONT OF OTHER CUSTOMER AND TELL ME MY COUPON ARE FAKE. REALLY. THEY DONT EVEN KNOW THEY JOB. OR HOW TO READ A COUPON IN TOP OF THAT. MAYBE I SHOULD START A CLASS ACTION LAW SUIT. HOW YALL PEOPLE MAKE CUSTOMER FELL AND HOW YALL ACCUSED CUSTOMER OF MAKEING FAKE COUPON.
I Hope the store manager will teach the cashier the proper way to handle this type of situation in the future. I HOPE I NEVER AGAIN GET THIS RUDE STORE EMPLOYEE AGAIN. SOME ONE NEEDS TO TEACH THEM HOW TO READ COUPONS AND HOW TO TALK TO CUSTOMER. WHAT THEY FORGET TO UNDERSTAND IS THAT THE PAYCHECK THEY RECEIVE IS BC OF THE CUSTOMER THAT SHOP AND SPENT THEY MONEY AT DOLLAR GENERAL. WITH OUT CUSTOMERS THEY WONT HAVE A JOB OR A PAYCHECK. MY NAME IS MARIA AND THIS IS MY EMAIL [protected]@gmail.com

Read full review of Dollar General
Hide full review
ComplaintsBoard
R
1:25 pm EDT

Dollar General caps/hats

This is a very discriminating in our area Wayne County North Carolina I'm stating throughout Wayne County North Carolina we once had caps that was Basics now they went to Hunting Fishing hats of those sorts beer caps most people in this area are not why do not hunt even the white guys do not wear these Hunting Fishing caps we normally have basic blue not high-gloss but basic blue Basic Black and basic Brown but I went to all the stores in the area and talk to some of the managers and they don't all of those anymore I repeat most people in this area at least 98% do not wear those caps most people in this area do not wear hunt fishing beer caps of the sort we were basic caps. Just wondering what is the problem with this I normally will buy one every two weeks or two but now I went through the area can I find a cap I read everybody have to start carrying evil that business to Walmart see if they possibly can help us normally they got a variety but we would love to get from my local store thank you. I talked with out. Please respond to this issue thank you again.

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
C
C
capture1
US
Jun 16, 2019 4:59 pm EDT

What is it exactly that this person is complaining about? This kind of person is why dollar general employees hate their jobs. Why do you feel entitled to ramble with your [censored]. Go to [censored]ing Walmart.

ComplaintsBoard
T
12:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On June 14, 2019, at 14:55 p.m., I visited the Dollar General Store #10089 at 1715 Connelly Springs Rd. Lenoir N.C.. One of the employees had brought their 4 to 5 year old child with them to work. This child had the scan gun and was scanning everthing in site while customers are trying to check out, me being one of them. I thought I would never get out of...

Read full review of Dollar General
ComplaintsBoard
S
1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General balloons

I went on Monday to the Dollar General nearest me on Groomtown Road in Greensboro and preordered and paid for balloons for my daughter's baby shower. The clerk told me they were out of plain balloons (I wanted 2 bouquets: a baby boy and 4 solids to go with each.) She suggested I buy a package from the shelves. I bought 2 and paid to have them all blown up; I do not remember for certain, but I believe they were 2 packages of 6 each. We agreed I would pick them up at noon today (Friday). When I arrived, they told me they were not blown up because I did not provide ribbon (No one mentioned ribbon when I purchased.). I bought the ribbon & 45 minutes later they handed me the blown up balloons loose together. Before I could buckle up my seat belt and leave the parking lot, 4 popped in the car. I returned to the store to complain. Their response: "What do you want to do; they left the store." I live 4 miles away; by the time I got home, only 5 of the solids had not popped. I will be taking what survives an hour from now to the shower in Durham. I have shopped in that store for the last 7 1/2 years. No more!

Read full review of Dollar General
Hide full review
ComplaintsBoard
S
8:36 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My complaint is about the trash blowing everywhere. The parking lot had a dirty diaper with feces ran over, I mentioned it to the clerk, his reply was I'm not picking it up. You came up here to our little valley and built 3 stores but yet you don't take any pride in your stores. The nicely landscaped parking lot is full of weeds and trash. I'm sure I'm...

View 0 more photos
Read full review of Dollar General and 1 comment
ComplaintsBoard
V
6:30 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

6/10/19 I was at store Greenville Virginia #07497 and my digital coupons was not taking off at the register, the cashier had to do a price over ride. I showed the cashier my account using my mobile phone, that is why she over rode the item/s. transaction #[protected] This happens quite often and it is embarrising due to others in line to be waiting...

Read full review of Dollar General
ComplaintsBoard
A
4:34 pm EDT

Dollar General an employee

I went into the Dollar General located by my house which by the way I never go there because it's farther away from Family Dollar. I just went to get juice and cigarettes I first walked in in the employee named Jack looked extremely irritated that I even came in the store when I went to the register to purchase my items I asked for cigarettes and he didn't say a wordHe just got the keys acting irritated and got my cigarettes out then Threw them in my bag that was on the bag holder with my other items so when he asked for my ID after he scanned the cigarettes and put them in the bag I kind of tossed it out him like he threw my cigarettes In my bag. He proceeded to say excuse me ma'am can you not do that I said excuse me this is the worst customer service ever I work in retail and you threw my cigarettes in the bag he said I toss them in the bag That's my job if you don't like it then don't shop here. So after that experience I won't ever shop there again he look like he was just extremely unhappy and made me feel really uncomfortable for asking for any assistance just wanted to Inform you guys have route up in employee you have working for you. This was at the dollar general located on us1 in cocoa Florida not sure of the address.

Read full review of Dollar General
Update by Alexa raeeeee
Jun 13, 2019 4:35 pm EDT

I went into the Dollar General located by my house which by the way I never go there because it's farther away from Family Dollar. I just went to get juice and cigarettes I first walked in in the employee named Jack looked extremely irritated that I even came in the store when I went to the register to purchase my items I asked for cigarettes and he didn't say a wordHe just got the keys acting irritated and got my cigarettes out then Threw them in my bag that was on the bag holder with my other items so when he asked for my ID after he scanned the cigarettes and put them in the bag I kind of tossed it out him like he threw my cigarettes In my bag. He proceeded to say excuse me ma'am can you not do that I said excuse me this is the worst customer service ever I work in retail and you threw my cigarettes in the bag he said I toss them in the bag That's my job if you don't like it then don't shop here. So after that experience I won't ever shop there again he look like he was just extremely unhappy and made me feel really uncomfortable for asking for any assistance just wanted to Inform you guys have route up in employee you have working for you. This was at the dollar general located on us1 in cocoa Florida not sure of the address.

Hide full review
ComplaintsBoard
J
3:14 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar General rivet steel co jeans that are sold at dollar general

I bought 2 pairs of Jeans two days ago. My husband put on a pair went to work and this is what they look like after only having them on and hour.. I paid 12.95 for each of these pair of jeans and only a able to wear for less than an hour... I think dollar gwneral should at least make sure the stuff they sell are somewhat durable.. I will no longer buy work jeans from Dollar General..

Read full review of Dollar General and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
C
C
capture1
US
Jun 16, 2019 5:08 pm EDT

I agree as an employee that dollar general clothing is crap that's why I won't buy it...……… i.e. you get what you pay for.

D
D
Dave711
US
Jun 12, 2019 5:50 pm EDT

$12.95? That's less than half of what decent jeans cost. What did you expect? Cheap crap made in sweatshops overseas Stop catering to foreign manufacturers and buy American any way . Even though they are made outside the US have you considered Levis? Ever hear of them? They last awhile!

J
Author of the review
J
Jshattuck
US
Jun 15, 2019 10:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Dave711

No need to be rude.. Just was letting everyone know they are ok just to wear around as long as you sit at home and don't work..

ComplaintsBoard
R
11:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General pet food sales sticker misplaced

For 12 years I have purchased all my pet food and products for 12 cats and 1 dog at the dollar store named below but as I am retired I need to restrict as many of my items as possible to when they go on sale and then purchase several weeks worth at a time and buy the 9-Lives when they are reduced to 3/1.00. I was glad to see 2 sale signs that were appropriately placed under the rows of cans as they have been for all these years so I bought 60 cans at I knew would be $20 and with the other 2 items would be in the mid-30's and knew when the 2 20's I had laid down weren't enough that something was wrong so when I saw I had been charged .45 I went back to the store and pointed this out to the clerk. We went back to the pet food and sure enough the sale tags should have been placed under the Forever brand which she promptly did, apologized and pretty much end of story. I wasn't about to hold up the line returning them even though had they been correctly marked I would have waited. I did see that under the large 3/1.00 numbers were small Forever letters so the only person at fault was whoever misplaced the sign. The $7 didn't matter as much as that I felt I was owed more than an apology as I have spent - and saved - a lot of money in that store over the years.
I suppose you can do with this as you wish and likely not a lot will change either way but I will always feel as if I was taken advantage of even if by mistake.
Thank you for your time.
Ron W. Johnson
42655 180th Ave
Laurens, IA 50554

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
7:53 pm EDT

Dollar General lack of items on shelves

No longer have shopping options in Tomahawk Wi.
so it is a shame that the store will not keep the shelves stocked, keep the rolltainers out of the aisles so a customer can get through with their carts without having to move them.
Please appreciate the increase of business and accommodate the community. Or consider selling to a company that will.
The store is un kept and appears dirty. Shopping there is necessary for a lot of us, but not a pleasant
experience. realize help is hard to obtain, but getting someone in there to keep up with the demand is needed.

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General cashier

Store #11869 Bloomington Springs, TN.
Same old story at this store. Lots of products that you go there to purchase are out of stock. Then when you get to the register there is always a line of people and only one cash register open or no one up there so you have to yell for someone to come out of the office or step outside to get one of the smoking employees to wait on you. Either way you have to wait. I have seen several people just lay their items down and leave.

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
3:07 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The man who is a manager at this store. He approached me penny shopping said he takes all that so no one else can have it, because he dont think other people should be able to buy it like that. Then a few of the following times, he would stalk me around the store till my husband came up and was with me. The last time I was here I was wrongfully accused of...

Read full review of Dollar General
ComplaintsBoard
B
2:13 pm EDT

Dollar General cashier was very rude and disrespectful

Went to buy a few things, she rang my stuff up and she had the most hateful attitude I've ever seen. She doesn't need to he working in the public with that kind of attitude towards customers. Everytime I go down to that store, she is extremely rude and never has anything nice to say to anyone.
Her name is Sam
Bainbridge, Ohio 45612
Store number 08130

Read full review of Dollar General
Hide full review
ComplaintsBoard
D
10:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General certegy

Declining writing checks for no reason on two different occasions. Have had no problem paying with checks anywhere but at Dollar General.Try to make an excellent sale for them to be denied at the register this is not good customer service.Had to go get money and come back had to scan everything allover then check my money to make it wasn't counterfeit this happened twice once in May and again in June it's ridiculous I had plenty of money in the bank plus cash reserve there's no reason this should be allowed to happen to customers period.

Read full review of Dollar General
Hide full review
ComplaintsBoard
A
2:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General everpet dog trolley system

Our puppy's trolley cable snapped into yesterday he ran out in the road while we were at work and was hit by a car. We had to pay $1500.00 in emergency car and amputation last night. I am very upset about this product failing us. I need someone to reach out to me immediately. I have dr bills and everything to present to you. My email is [protected]@gmail.com

Read full review of Dollar General and 3 comments
Update by April Wood4981
Jun 10, 2019 5:10 pm EDT

Dear Jack and also Trolls,

Huntsville City Law forced us to put our dog on the trolley system because he was getting out of our chain link fence while we were at work. I have copied the law for you, we are not irresponsible we are just a working family who was following our city ordinances. Only money I will be getting is a refund on this product, but I will however leave this post up despite your ugly comments in hopes that no other dogs are hurt due to this ordinance and product.

New Law in the city limits of Huntsville, AL

New pet safety rules

All animals left unattended outside are required to have access to clean, fresh potable water and proper food, to have a structurally sound, water- and wind-proof sufficient size shelter, and a trolley system or runner attached to a pulley on a cable run or a minimum of 200 square feet chained link kennel run.

Since Council approved the ordinance in October 2018, the City provided a generous grace period to allow pet owners ample time to comply with these new ordinances. Beginning March 1, 2019, these new ordinances will be enforced by Huntsville Animal Services officers.

Hide full review
3 comments
Add a comment
F
F
Fraud department
US
Jun 08, 2019 2:57 pm EDT

As I said before, you just tryin'to make some moolah off a corporate store. I call bull**** ! LMAO...

A
Author of the review
A
April Wood4981
US
Jun 10, 2019 5:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

As I said before, I will get a refund for the product I purchased. Do you need a picture of a puppy with no leg. I would post it but you are rather irrelevant to us. LMAO

F
F
Fraud department
US
Jun 08, 2019 2:55 pm EDT

I call a [censored]. Lol... You just tryin' to get money.

A
Author of the review
A
April Wood4981
US
Jun 10, 2019 5:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Troll

Huntsville City Law forced us to put our dog on the trolley system because he was getting out of our chain link fence while we were at work. I have copied the law for you, we are not irresponsible we are just a working family who was following our city ordinances. Only money I will be getting is a refund on this product, but I will however leave this post up despite your ugly comments in hopes that no other dogs are hurt due to this ordinance and product.

New Law in the city limits of Huntsville, AL

New pet safety rules

All animals left unattended outside are required to have access to clean, fresh potable water and proper food, to have a structurally sound, water- and wind-proof sufficient size shelter, and a trolley system or runner attached to a pulley on a cable run or a minimum of 200 square feet chained link kennel run.

Since Council approved the ordinance in October 2018, the City provided a generous grace period to allow pet owners ample time to comply with these new ordinances. Beginning March 1, 2019, these new ordinances will be enforced by Huntsville Animal Services officers

A
Author of the review
A
April Wood4981
US
Jun 10, 2019 5:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sure am I will get every cent that I paid for this trolley that broke. LOL

J
J
Jack 2015
US
Jun 07, 2019 3:23 pm EDT

if this is in fact true, I am sorry and this is horrible. however. the intent of that product is not for your dog to be on the whole day while you’re at work. it’s intended for short periods. and you’re pet is to be supervised at all times while using this device. plus it’s kinda messed up to use that anyways.

A
Author of the review
A
April Wood4981
US
Jun 10, 2019 5:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Jack 2015

Dear Jack

Huntsville City Law forced us to put our dog on the trolley system because he was getting out of our chain link fence while we were at work. I have copied the law for you, we are not irresponsible we are just a working family who was following our city ordinances. Only money I will be getting is a refund on this product, but I will however leave this post up despite your ugly comments in hopes that no other dogs are hurt due to this ordinance and product.

New Law in the city limits of Huntsville, AL

New pet safety rules

All animals left unattended outside are required to have access to clean, fresh potable water and proper food, to have a structurally sound, water- and wind-proof sufficient size shelter, and a trolley system or runner attached to a pulley on a cable run or a minimum of 200 square feet chained link kennel run.

Since Council approved the ordinance in October 2018, the City provided a generous grace period to allow pet owners ample time to comply with these new ordinances. Beginning March 1, 2019, these new ordinances will be enforced by Huntsville Animal Services officers

A
Author of the review
A
April Wood4981
US
Jun 10, 2019 5:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Jack 2015

By the way I just typed this comment up and pasted it for you and the others...your comments weren't ugly but there's were. so that part of the comment below is towards them not you. Yes it is messed up but it is the law.

ComplaintsBoard
M
11:48 am EDT

Dollar General opening the store at the designated time listed on the door is 8:00 am

The dollar general in morongo valley is still not open right now, 6/5/19 and its 8:421AM. The clerk was waiting outside for the manager to arrive, she stated the manager was running late: suggestion: give this on time clerk KEYS to open. Many cars in lot, and a preveyor, he stated that this happens all of the time. I went to Circle K instead of dollar general and I mentioned this to the clerk waiting on me and she stated "happens alot". What's up with that?

I need contact from you to advise me when I should go to your store to shop, is it just a roll of the dice... go there and see it it's open. Weird way to run a business, and remember your not the only game in town, and ecommerce will take you down fast with this kind of service. Unbelievable!

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
Q
Q
QueenB617
US
Jun 06, 2019 10:52 pm EDT

Um .. No one can access DG's funds unless they know the codes to do so, duh.. If others want to be rude bc a customer expressing how the feel no matter what the situation is, I am certainly prepared to dish it right back. No i do not agree that just a cashier should have keys. But this could have been handled more properly. If SM knows they are go in to be more then a few minutes late, then proper channels should have taken place immediately .. For instance contacting the ASM and or key holder to atleast come in to open and get the store ready... So how bout u shove a sock in it and I stfu and stop treating customers as u just so did.. Customer is number 1 in any business a$$#$!£

ComplaintsBoard
P
6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General employees

I shop locally at three Dollar General Stores. Each has this same problem: The shelves are unstocked, messy, unidentifiable items and prices. Each store has a "supervisor" or "manager" and one (sometimes two) clerks.
One of the three has a "working" manager. Two of the three have polite clerks. Three of the three needs a FULL TIME STOCK CLERK. Two of the three need managers who stay IN the store, not outside smoking and talking on their phones. One of the three has overworked clerks. My total opinion is: NOT SHOPPING THERE any more until you get enough staff to stock shelves, straighten stock and cruise the store helping people instead of enjoying the work day on the curb.

By the way, the aisles are a fire hazard. Wait til someone falls trying to get around the stock cart.

Read full review of Dollar General and 1 comment
Hide full review
1 comment
Add a comment
P
P
phyllisgillis
US
Jun 07, 2019 11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I use to shop at Dollar General, on Dunn Ave., in Jacksonville, FL. #3139. The employee named Mike is awful. I have always been nice and polite to everyone that works in this store. I don't know what Mike's problem is. When I get in line to check out, several times, Mike has closed his register, if I'm next in line. I don't know if it is a Black and White thing.
I'm White, he is Black. Once he closed the register, as I was walking up. A little black man ask him to find something for him. Mike found it and then opened up the register again. I feel so uncomfortable shopping there. I love Dollar General. So, now I drive a few miles out of my way, to shop at another DG. The employees at this one are great. #13628. I think I got the store # right on Dunn Ave. It is near Lem Turner Road. Thank You for your time.

ComplaintsBoard
C
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General manager

I called the ottoville, ohio store to get the phone number of the district manager. The manager of that store answered and got real [censored]ty with me. She doesn't even know why I'm calling, nothing. She just assumes. Well, you know what they say when you assume and that's exactly what she did. I was wanting his phone number to check on an application I put it. So, Felicia, next time ask !

Read full review of Dollar General
Hide full review
ComplaintsBoard
G
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General it's wrong

I went in to a dollar general in mount Bethel, pa and theirs a girl working with a sling on and I went up to her and asked her why in the hell are you working like that and how can you work that way. The girl said dont have a choice and I try by best even though it hurts. I told her it's not right and there is no thing called light duty in dollar general for her to do, I think its wrong what they are putting her through. I asked her what happened and she told me she pulled her shoulder out working you can see the pain in her face and no one does a damn thing. I THINKS ITS WRONG WHAT DOLLAR GENERAL IS DOING TO HER!

Read full review of Dollar General
Hide full review
ComplaintsBoard
J
3:16 pm EDT

Dollar General fire hazard

Your Weyers Cave Virgina location has been constantly leaving large carts unattended for hours in multiple walkways and isles during business hours. You can not get to the merchandise and if there was to be a fire to any other emergency you would not be able to escape due to this. I work in manufacturing and our fire marshal has told me that is a safety issue and is illegal. Also, your managers of this location set in the office for hours on end and do not want to help stock shelves or run the register. If you manage to knock on the window and get one off their [censored] to attend and unoccupied register with a line of people then they get an attitude.

Read full review of Dollar General
Hide full review

Dollar General Reviews 0

Looks like Dollar General has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Cashier insisted the sale price was what was marked on the product was posted on Oct 23, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3852 reviews. Dollar General has resolved 189 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.9
458 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
    Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number
    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.