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Dollar General
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Dollar General Complaints 3846

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J
3:16 pm EDT

Dollar General fire hazard

Your Weyers Cave Virgina location has been constantly leaving large carts unattended for hours in multiple walkways and isles during business hours. You can not get to the merchandise and if there was to be a fire to any other emergency you would not be able to escape due to this. I work in manufacturing and our fire marshal has told me that is a safety issue and is illegal. Also, your managers of this location set in the office for hours on end and do not want to help stock shelves or run the register. If you manage to knock on the window and get one off their [censored] to attend and unoccupied register with a line of people then they get an attitude.

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L
5:23 pm EDT
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I went to DG to make a purchase, it was $43.34 with tax. I gave the cashier 3 $20.00 bills, she gave me back $1.66. I immediately told her the change was incorrect and she said I gave her 2 $20.00's and a $5.00. She aggressively told me I was incorrect. I left the store, and called back to speak to the manager who told me she would not give me the number...

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S
6:01 pm EDT

Dollar General poor customer service

Today (May 31, 2019 at 16:46:23), I visited the Dollar General at 990 Kildaire Farm Road in Cary, NC. I purchased several semi-heavy items (bleach and other cleaning supplies). When I arrived at the cash register, the cashier completely ignored me and another customer behind me as we were standing in line. Another employee had to tell her to check us out.

The cashier asked if I wanted a bag for my items. I said, "yes". She immediately copped an attitude and slammed the scanner on the counter. All I could say was WOW! I guess she didn't want to double bag items or even put them in one bag for that matter.

At the very least, she needs to lose her job. It was obvious this was not her first time acting in such an unprofessional and unacceptable manner. There are to many unemployed people, who would be grateful to be employed by Dollar General.

I did not have a problem with my products, but the customer service was atrocious. I guess a gift card would suffice.

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Ingenious1
US
Jun 11, 2019 1:57 pm EDT

There are certain things that should be understood before you take a job in a customer service field. Foremost is that it's your job to provide service to the customers, among other job responsibilities as outline prior to your hiring and during training. It is also your job to interact with the customers in such a way that they want to come back to the store and continue to spend money (EG, GOOD customer service). If you can not perform the basic required skills of the job you accept then yes, you should be fired. It's nothing personal. You either do your job or get fired. No one should feel like they have a right to employment if they're not going to do their job as their company requires. That isn't good for the company or the customers and it's unfair to the rest of the employees that have to pick up the bad employee's slack.

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R
10:21 am EDT

Dollar General employee

Store number 10812 in Lufkin tx. Cashier keyla is so rude and the last few times I been in store she has smelled of acohol so bad that u could smell it on her from across the counter and the last time I was in there she smelled of marijuana so bad I ask her if her Manger was aware of her drug problem she said yes that her Manger uses marijuana also I don't feel comfortable shopping at a store where drugs are being used by employees I ask if the company do drug test on employees she said no an if they did I would pass any drug test they give I hope that this problem will be took care of and none of the customers have to suffer from the drug use in this store

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J
1:54 pm EDT
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Well on two different cases this worker Named Ruby that works at dollar store in middlesboro ky on Cumberland Avenue first time she rolled her eyes at my daughter over being short ten cents. Then my son went in with me and stayed right beside me and the worker Named Ruby came out of office doors and didn't approach my son she stood on the other aisle and...

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B
6:05 pm EDT
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I live right across the street from this dollar market, this store has really gone down hill in the last few months, they cant even take the trash out, I put some trash on top off the trash can thinking it was gonna get dumped, every day I went there to pick up stupp it didn't get dumped till 5 dsays later. I will never go to this store again when I come...

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B
4:11 pm EDT
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Dollar General they fired me my first day

So Wednesday 5/22/2019 I got called into work, my manger Roger ask if I can come into work from 2:30 til 11:00pm. I said "yes sir" I came in at 2:00 and told my other manger, the one that fired me. I was going to look around and get to knowing where everything is and he said okay so at 2:30. I clock in and get called to the office and he says we have to let you go! I was to short of money which in the beginning I didn't have the exact amount to begin with anyway. I didn't get the proper training they literally just threw me on the register and told me the basics. They didn't care that I felt overwhelmed he just smirked.

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U
1:44 pm EDT
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Today May 25, 2019 I went to the Dollar General in Saltsburg, Pa. All I wanted was the Sweet Baby Rays Bar B Q sauce, which was but 1 get 1 free. Get there no sign. No surprise. Ask to employee at register to check for me. He was clueless. He then gets another employee (4ft lady). She tells him to scan one. Being that I have to buy 2 to get sale price one...

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J
7:17 pm EDT
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Dollar General customer service

I have shopped at the same dollar general for 6 years and I am in there at least once a week if not everyday it is the one on N. Arkansas in Russellville AR. Today is the first time I had a horrible experience. The manager her name was Bree was extremely rude when I asked for her to honor a tag on a product. The tag clearly stated that the sale was on a 4-12 count of the product and what I brought to the register was an 8 count. In my experience regardless of the product she should have honored the label. She basically called me stupid and belligerent, even though I was not either. My whole point was that if they were not going to honor the label then they needed to contact their vendor and let them know to fix the label. She degraded me in front of a whole line of customers and it was extremely uncalled for. I have loved this store for 6 years and know most of the people who work in there. I understand she is new but being rude is not the way to keep customers or her job. As much as I love the store and the people I have come to know that work there I don't think I will be back to a dollar general for awhile. There are plenty of other cheaper places to shop it was just convenient. Thank you

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Twillets2000
US
May 23, 2019 11:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Were you by chance shopping the Nestle drumsticks? Same thing happened to me today. The cashier told me the ad said novelties and I was purchasing Drumsticks?

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W
5:22 pm EDT

Dollar General service

I went in to the Dollar General in Rayle Georgia got my items and was standing in checkout line. The lady in front of me who was trying to pay for her items had the manager come to her and start threatening her and her son. I don't really know what it was all about but I do know that the manager was out of line. You should not bring you personal stuff to work with you and especially when you have a store full of customers. I sat down my items and walked out and as long as that manager is there I will not go back even though that means I have to drive and extra 15 minutes to the nearest store.

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A
8:17 am EDT
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Dollar General manager telling me and others she's going to stop these clearance sales because it's aggravating

Date /time of incident: May 21, 2019 @8:00am
Complaint:
Manager took all the seasonal sale items and put them in plan sight behind the register. I was there at 8:00am. When I asked about the Easter items she was sassy and rude stating that she was gonna put an end to this sale thing. (? (Can she do that?...) That she was tired and aggravated with all these "shoppers" coming for the discounted items on sale. (Why?) I specifically came to the store early in order to get some of the Easter items on sale. I was excited and happy I got there right when it opened up.
She could have at least took the items off of the sale floor. Instead of taunting patrons/customers. I don't know what her problem was or is but she definitely needs to have an attitude adjustment.
I frequent this store and she is always very rude to me every time. Making comments then walking away. Her negative attitude towards me and other customers attempting to get sales items is very rude and nasty. Also one other employees follows her lead in being ugly as well.
I swear I'm never rude, mean, or disrespectful. The other cashier that I see sometimes is very friendly and told me she needs to go shopping with me. I like her. The other two don't say hey or bless you when I sneeze. That perturbed me too. Gheez.
Store number: #13846
101 SAND BAR FERRY RD
AUGUSTA, Ga [protected]
[protected]

I was under the impression that if it's on the sales floor then it's still for sale. Is behind the register still in the sales floor? And that the manager doesn't have the authority to take items and taunt customers with them. Does she?. It just seemed wrong and spiteful in a way. I didn't get mad. I simply paid for my items and went on my way.

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Update by A. Lee 1
May 22, 2019 7:15 pm EDT

Maybe she isn't retail material if she can't handle herself in a different manner.
Why look at people who come for sales as a nuisance ? Instead have the store set up where there is no problem. Use the shoppers to do your dirty work. Have fun with it. Enjoy your job instead of getting aggravated when you see new faces coming in the store. Ghezz there are ways to make everything better including a part of your job you despise. Make the best of the situation.
Figure out how to make it work to your advantage. Work smarter not harder.

Update by A. Lee 1
May 22, 2019 7:08 pm EDT

Next time I'll have proof. I have no reason to lie. It just upsets me mainly bc she and her coworker treat me and others, that do indeed come and seek sales and coupon, like trash. I'm not crying I'm just tired of her attitude and her coworker treating people how they want and she did say she was done with that sales crap and she was aggravated by the customers that come for them. Yes. She was gonna put a stop to it. Sorry, I'm human and needed to vent at least some people replied. Granted not in my favor but I'll take it. Thank you for your feedback.

Update by A. Lee 1
May 22, 2019 7:01 pm EDT

It was all true. I have no reason to lie. I'm sorry my complaint offended the "manager" that commented. It made me a little mad bc the last time I came in there she and I were telling another customer about the sales bc the other customer didnt know about them and the manager was the one who started the conversation.
I understand if that was the case of the Easter items going back or whatever they have to do with them. But ...nonetheless she doesn't have to be nasty to me. I buy items that aren't in sale.
I'm sorry that yall find my complaint was and pathetic but I'm always nice and never cause trouble. No need for her and the other cashiers rudeness. And that's still a fact. That is all.
Actually no that's not.
There is merchandise behind the register and it in fact is for sale . Anne that's a fact also.

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Y
11:02 am EDT

Dollar General unstocked store, limited cashier help

I go to the store on Mohawk St in Utica Ny. I have yet to see full stocked shelves especially product I go in for, , , Have waited in line several times for a cashier to appear behind the counter . Coming from a retail backround as both employee to manager this is sickening. Had my District Mgr, ever saw what I have seen in this store as well as others I have been in I would have been fired.
Dont you think its time to clean up your act in these stores with product and quality emplyees?Or dont you really care about this disgusting way to run a business.
MaryAnn Deveans

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C
5:35 pm EDT
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Dollar General unethical behaviour

Manager with a "Horrible attitude" in front of all customers. Talking on her cell phone with a family member about her auto insurance being cancelled soon. Her daughter is on the policy and doesn't have a job. Therefore, she cannot pay for the auto insurance and asked the family member to get her a job. Like really? All this i heard and everyone else in the line waiting to be assisted, their faces were like, no way! Upset people. It's my best Dollar General store i like to go to but she is super rude and ghetto! One time i walked in and she was TALKING LOUD telling them that you didn't do this or that and i was here till late helping out and how come you didn't finish and went on and on, OUT LOUD! You should also look into how many refunds they process. When i pay for my products and when i get home, i'm missing 1 item. I'm pretty sure on a daily basis one item, each customer can really place a good amount of $$ in their pockets at the end of the day! I went back that time and they said NO that it wasn't there. I came back home without it ! My father as well, he was on his CELL phone talking when he was paying. The Manager, same manager i'm talking about, rung up the only 1 item my dad purchased. Manager saw he was talking on his cell and THOUGHT he was distracted, charged his DOUBLE thinking he will NOT realize it. He new the exact amount including tax so she when he asked her, she right away said, oh sorry blah blah..and adjusted it. I bet you anything if my dad wouldn't of said anything, she would've refund it and keep the $$. I'm not going there anymore as there is too much drama and she speaks so loud that everyone in the store screaming, cursing and all when she is on the cell. Please send a mystery shopper and you will see what we have to put up with as a customer...a PAYING customer! I've noticed now after reading all the complaints of other customers that it's not ONLY me. I will report this to the BBB and to State Attorney's General as well. Dollar General is only hiring un professional ppl and very rude! One other time I was there and there was this customer stating that the manager scammed her brother for money. This lady accusing the manager was his sister and is the caregiver of this man that was scammed. This Manager arrives to work with a top of the line Lexus auto. Always smoking outside with other employees. Other employees always telling us that they are quitting because of the Manager there. I just don't understand why and how does this Manager still have a job? Dollar General need to pay a better salary in order to find better management and employees. Never again will i be going there, today was my last day!
This was today, receipt states that it was 5/20/19 @ 2:54 pm. I've noticed with all other complaints i been reading, many complaints in all other Dollar General as well. These stores need to be CLOSED DOWN. Here we are spending our hard earned money in Dollar General and we are scammed, listening to gossip from the Manager on her cell phone, smoking with 3 employees in front of the store when we arrive, , , , talking out of her lungs when speaking to her employees and stealing $$ from customers which are handicap. Items missing once we get home, we go back and they say that it's not there but yet it's listed on my receipt. I will go back to Walmart and pay a little more and don't have to put up with all this drama in Dollar General stores. Anymore information you need, please email me. Thank you.

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P
10:21 am EDT

Dollar General cashier was rude and unprofessional

#13237 this store is miss managed the cashier at 9:30 am was on Phone talking to another store was not paying attention to her Cumstomer. You don't talk on phone while doing transaction with a customer . she had my order mix up i was doing food stamps and i told her. I worked in retail this is no. Store alisa are feel with stuff that supposed to on shelves. If someone one falls you could be sued.

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S
2:02 am EDT

Dollar General franny, mountain top, pa

This particular employee has been rude, but me and my wife off while speaking, and generally lazy. I often visit this store, since it is near my home. This young girl seems to hate her job and dealing with people in general. I let it go at first. Hey, everyone has a bad day. This girl is just miserable and ride all the time. If she doesn't like dealing with people, maybe she should work somewhere else. I've found another store to stop at on my way home from work so I don't have to deal with her anymore.

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T
10:04 pm EDT

Dollar General clover valley pepperoni pizza

Extremely disappointed in your recent downsizing and crappy repacking of the 1.00 pizzas. They are now tiny, and they are also damaged and ruined because they are in a [censored]ty plastic wrapper...that in fact, just goes toward polluting our earth. Congrats...someone had a bright idea, and completely made them worthless. In fact, several of the products I shop at DG for have recently downsized. Or, in other words...raised the price ridiculously. Finding fewer and fewer reasons to stop ar DG. Even Kroger is A better deal.

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9:14 pm EDT
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Dollar General treatment as a customer

Went to shop there on 4 14 19. Was gonna buy some area rugs. While looking at the rugs the manager yelled from the other end of the aisle saying those are full.price.I continued to look and as I brought 2 to the front the cashier said she would NOT check the price. I knew they were 70 percent off about a week ago. I asked for her name she said NO. I told her I wanted the rugs and she refused to sell them. I Was willing to pay full price.Again a NO! I put them back and left. I thought about it and went to get them about half hour later and they couldn't be found. Pulled from the floor. This was about 230pm. I was never so embarrassed. The other customers heard all of this! She had no nametag on at all. I won't be shopping at ANY one of your stores it's not worth the aggrevation.

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S
5:40 pm EDT

Dollar General store employee

Timmonsville sc very rude employee very nasty white female in her 50s wears glasses always screaming at my 5yr old daughter she even scares her when she see's her she hides she's the store maneger you can't ask her about items or price check cus she gets mad i rather drive 10/35 min away to the store's in effingham/florence
there are very nice people that work there
this lady hates children and her job why would someone hire someone as mean as her and as annoying as her no matter how nice and politely i talk to her shes always being mean and always screaming at my daughter for everything shes racists i guess since im mexican cus to everyone else she's polite always nasty to me wish there was someone i could talk to about her they need to fire people like her that hate there job i mean don't take out on me and my daughter for you hating your job

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A
3:53 pm EDT

Dollar General pricing and rude management

Buckeye store jackrabbit and Elliott and several supervisors are very rude and give customers hard time and get mad and nasty when a lot of items say are on sale and when they ring up they are not the right price and instead of the supervisor making it right they make rude comments and have co-workers check prices and still don't give the price then they go and check the price and leave other customers standing in line and I am turned off and tired of how ride the management is rude and need to replace because they don't like their job and this store is going to lose money because of the rude people you have representing your store does not make you look good and I will go and spend my money at another store that apperciated my business

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C
10:48 am EDT

Dollar General unfairness/lies

I was an assistant manager after my manager trained me for a higher position not long after he was fired from the store leaving me to hold the store down. I was promised my own store but first had to show a new manager what to do, Mind you I was not getting any manager training pay for these new managers I was training this was a job for the DM not me, this new person who had no management experience at all worked at a Walmart as an assistant never had people to look over but had no clue how to do a Dollar General trying to show him everything he just did not want to learn or do anything leaving me to once again do it all, he soon left doing no call no show days, so thinking I may have that store held it down again only for the second time bringing in another person yes that person came from Family Dollar I had to show him things because there were areas he did not know still being told I would be getting my store to run. Yes, I was lied too they only used me to show them the ropes and thinking I would stay, I feel not only did they use me they abused me so they did not have to do their job in training these managers the right way. My record for this store never called out never late than when I heard they had no intentions of giving me a store I had enough and handed in my keys mind you this was a job I enjoyed until the lies came in they stole the joy of working there. They use good people and they cater to the one's that do not work. Had enough Karma will come to them. I can hold my head high and say I gave this job 100% of myself my record shows it. Do you think someone would of contact me to see why I left "NO" because they don't care.

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Condition of store was posted on Nov 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3853 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
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    Customer Service Inquiries
    +1 (855) 275-3447
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    +1 (866) 407-6946
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
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    Nov 15, 2024
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