Dollar General
Reviews and Complaints

Every time I come into this location I never see Kacy (boss) being nice to her employees. She is always yelling at one of them and if she is not doing that she is sitting on her cell phone not usually taking customers and not even working. I understand bosses get onto people for not doing their work, but the way she speaks to her employees and many customers is not what you look for in a boss. She is the rudest person I have ever met. I have spoke to a couple employees and have been told relatively the same thing. She does not treat them the right way. They constantly feel belittled, guilted, and manipulated by her and have the urge to walk out on her when she acts this way. Maybe that's why there is always new people coming and going. I have also been told by at least 3 of the employees the drama is so extensive that's it's like being in middle school again. I hate to see this little store and almost the only store in this town go to shambles because of a bad boss/ employer. I understand the fact of getting on to a employee for a specific reason, but if you HAVE to get on to one of them. Ask them to step in the office or in private and speak to them with respect not in front of several customers (this store is non stop busy). Especially not with the tone of voice and agrivation, disgust, and hatred that Kacy does to her employees. You can tell she has her one favorite, Faith. All the rest get pushed into the ground. Faith is like Kacy she is rude not only to the customers, but feels as if she is the boss. And yells at employees in front of people. I have even witnessed her screaming and cussing at a trucker who in my opinion was not in the wrong. This girl wasn't even working she came into the store dressed in pajamas (no judgement), but doesn't have the right to come in and scream at the two girls working and cuss out the truck driver. I encourage no one to ork at this store it is 100% not worth it. I don't know if I can hold my tongue anymore so I'm trying to stay out of the store if Kacy and/ or Faith is working. Because I feel the need to stand up to her employees when she is being very disrespectful. I of course have 2 people at this location I really like seeing. They are extremely nice and deserve better. They know how to treat one another and the customers right. We need more of them. Everyone deserves to be treated with respect no matter if you are a boss or not. Golden rule especially in customer service treat others how you want to be treated! She needs to learn that or her number one employees will leave.
The store on the other hand is absolutely gorgeous her employees have to do such incredible work to make the store look this good. It is the best DG in southern Indiana. I'm stunned from how good it looks. I just don't understand why the employees get treated like they do!

I signed up a few months ago for your online app and I have yet to use the app and about a few days ago I received an email of a receipt that I have shopped at the Dollar General when I've been out of town. For someone else using my account without my consent is really Beyond frustrating and I feel betrayed and my privacy being violated. As well due to the fact someone else is using my account so with that being said I would really really gratefully appreciate you deactivating my account

I told the manager of this Newton GA dollar general about the Gerber baby food and tonight when I went in there . there was none on the shelf and I got a 14 month year old son that needs the food. I'm composing complaing on Maria Benton she's the store manager . and Too me that's lack of having it on the shelf . I go in there and spend my money for stuff in there and too me I think she's needs to make sure that it gets put out as much as she can . Cause like u said I couldn't get my son no gerber babyfood tonight cause of it.

11/9/2018 at 7:55pm to 8:00pm
Dollar General store, 6575, Liberty Road, 9840 Liberty Road, Randallstown, MD 21133

My wife entered the above mentioned Dollar General and got into a verbal altercation with one of the cashiers. The cashiers failed to properly notify her that her line was open. My wife asked if the line was open and the cashier abruptly stated "yeah don't it look like it". At that point, my wife and the cashier exchanged words which escalated. The store manager did not attempt to rectify the situation which almost caused the situation to escalate. This store has numerous customer service problems, inadequate amount of staff to cover surge in customers. This frequently leads to irate customers. Over the past couple of years, I have witnessed the level of service dropoff, based on poor communication, inefficient management, unprofessional staff and disorganization. This store is terrible and needs a major overhaul in regards to customer service and professionalism. If this matter is not addressed and I do not see immediate improvements, I will file a complaint with the Better Business Bureau, local Chamber of Commerce and local elected government officials. The cashier was verbally abrusive to my wife and refused to apologize for the misunderstanding. Instead your employee displayed unprofessional which does not represent your organization. The citizens of Randallstown, MD deserve better.

I shop often at DG and when I could not find the digital coupon for Gain Fireworks, I asked the gentleman working about it. We both looked through my app on my cell. He said he would give me the $2 off when I checked out so I proceeded to do my shopping. When I went to check out, he said he called his manager and she asked if I used it previously. I explained I did not. I am a person of Faith and would not do this. I expected him to honor what he told me that he didn't take the $2 off as he said he would because he should not have said that if he was not going to do it. I handed it back and told him the only reason I was going to buy it was because I saw the sale in the store. He refused to do as he said he would. His name was Gabe and I do not think this is good business practice. I may be taking my business elsewhere as it was offensive. A persons word is their bond and I expect people to do what they say. He did not. I did not appreciate being questioned as though I lied, I did not. Shameful behavior considering I have a huge family and we all shop there. That will be changing after how I was treated.

Upon entering the Dollar General store, the cashier was angry and combative . She further stated that I was trying to distract her so my friend could steal. She yelled vulgar words at us and continued to say we were trying to steal. When we purchased what we came in for, she proceeded to cuss us out in front of a line of customers waiting to purchase their goods as well. I believe her actions were terrible and I would also like to believe that this behavior would be unacceptable and against company policy to speak to your customers in this manner. I have never taken merchandise out of any store period in my life and to be degraded and verbally abused in this manner is beyond repulsive . I am upset and I pray you this person is reprimanded appropriately because as of now I do not feel comfortable shopping at that location. I have included a copy of the receipt for your review, so that the person that was so unprofessional could be identified .

The manager of the new Dollor General in Shingletown,. ca. Is a embarrassment to retail. She brings her child to work with her and lets her play with the toys in the isles and bounce balls in the entrance obstructing customers coming and going. She and a cashier made fun of what a customer was wearing to his face in a very insulting manner in front of other customers. She (the manager Dana) was present out front of store talking to the people as they were performing a drug deal. She's always late for her shifts, which leaves a young lady standing out front of store in the early mornings when its still dark out. I have witnessed that young lady stand out there for almost a hour some mornings before Dana the manager shows up. I feel that is very dangerous for the girl. Most of the time she looks like she just rolled out of bed. Cash register always unattended at first had to yell for her to come check customers out from the office visiting with other employees now there is a bell to ring. Large carts with merchandise are always sitting in isles waiting to be unloaded while she is visiting employees or visitors or just out front smoking. Which I also find offending employees should smoke out of sight of customers not right in front of the store by the doors. I have heard her make racial remarks about people after they have left the store. I worked in retail for 32 yrs and she is a disgrace to her job and your store. I will not shop there anymore ill drive 20 miles to another store before I go into the dollor general in my home town of Shingletown,. ca. There are many other things that I have witnessed that is unprofessional that this woman has done but I don't have time to write them all.

Manager at the Atchison, Ks store is rude, lazy and is not a people person. He has taken all the handicap signs down in front of the store so he can park in front of
the store. He is not handicapped. Store is filthy, there shelves are unbalanced,
meaning they just put items anywhere. You had an ad on this week stating pepsi
was to go on sale Thursday. I went Thursday and the pop came in early so they
sold it on Wed.

I had stuff in my cart that I didn't want or I had picked up just perusing the store killing time. I had put the extras I randomly found and unwanted items up front for them to sort through. The manager went through it and said I had to find the missing items or pay for them but he couldn't help me until I did. he basically accused me of stealing random items out of the pack or I honestly don't know what was going through his head. so some of them I found just by looking through the store and then he said I couldn't leave until the rest was found so I was like fine I'll pay the dollar section items that he was so worried abou! I gave him the $3, yes I said 3, and I did not get my $200 purchase. I had spent quite a lot of time I. The store and was going to spend a good akint of money, like usual. I spent all that time for mothing, I wasn't giving him my money. However I did give him the $3 he was so worried about. He was rude, he was accusatory, unprofessional, he gave a poor example for the clerk watching him. I work in hospitality and don't usually do bad reviews, I know how hard customer service can be but this man was the worst of the worst. He needs disciplinary action, training on how to interact with guests and staff, or you need to find a new manager becsuse I'm sure that is not how you want to be represented or preceived. I mean really he put up that stink and that embarrassment for $3 and I was going to spend 200. Something needs to happen from this I need to hear back, I need this to be even a little bit resolved, so I can let everybody know that it was taken care of. We will no longer use this location and maybe no longer Dollar General. It depends on what I hear back and what the solution is.

Store manager is rude and disrespectful to employees. She talks down on all but 3. It's sad that the environment feels so hostile in my favorite store. I feel uncomfortable shopping in there now. I have noticed some of the more friendly and helpful associates are more timid and scared to assist. The amount of uncleanliness has increased since the new manager took over. The new cashier isn't very helpful or friendly. I think her name is Shelia. I also witnessed her and the manager talking down on one of the employees and you could tell they hurt her but they just laughed. April one of the employees spends more time talking and standing around then working and she has more than once brought a child to work with her

My wife today went to buy wine at the Dollar General in Citrus Springs Fl. and was asked for her I D. She is 70 years old. I could see if she was in her 20' s but 70 years old. She didn't want to go back out to her car so the man behind her thought it was so stupid. He showed his I D and she paid for it. How is that legal when the clerk knew it was for her? I told her she should have left and bought the wine down the street even if it cost more. Why bother going to a store where a customer gets harassed like this? Also there was some flannel shirts on sale. Last week they were buy 1 and get 1 free but today they said 20% off. My wife asked for the price but the clerk could care less about helping her. He was not busy. Just had 1 other customer in the store. What customer service. I think something needs to be done about the service and this clerk that could care less.

The other night I visited dollar general on carterville road in petal, Mississippi. After asking the very rude cashier to see how much an item I had was, she literally started laughing and making fun of my friend who could not afford the item in front of an entire line of people. This is extremely pathetic and am very disappointed that someone like this is still employed there.

I drive to my home in gorham ill several time a year and there not one dollar store in this location. This is a large rural area and there is no store close. The last one i see is at anna ill and the next one would be in ava ill. I shop at the dollar store sometimes two to three times a week it it is a fine store but i din't like having to care a lot of food items with me when i travel to my home in ill. So i see a large chance to have a store rt. 3 in ill.
Thank you
david korando
[protected]@gmail.Com

It was very nice to have a new store when this store was built but it started to go downhill very fast. The store is very cluttered you cannot get down any aisle at any time of the day you cannot find any help. All of the clerks and managers are always on their cell phones outside when you pull up no one is in the store every single time they are on their cell phones and smoking a cigarette out front when you try to check out you stand in line forever waiting on them to come back inside to check you out. The lines are super long because no one is at the register to check you out because they're smoking or on their cell phones. I can not get down the aisles at any time of the day morning, middle of the day, or night. These are not just stocking times but they have everything sitting there like they are stocking shelves but the junk is falling all over the floor and I cannot get around I have to go back around to get something on each side of the aisle I cannot go down the aisle completely it is ridiculous it is so embarrassing and just disgraceful to have a store like that and I feel like you should know about it and something should be done especially after it was such a nice store to begin with.

Hello,

I am so shocked to have seen this stores manager today.
First off, the store is a mess. I have taken photos of a bucket of dirty water with a mop in it, at the front door. There was a glass broken by a customer that stayed there for over 10 minutes and was still there when I left. An "assistant manager" as I was told, she was on the phone on a personal call the whole time I was speaking to the man that worked in the store.
Ok so now for the incident. I heard a woman yelling about what was not done in the store. She was yelling at another male employee. Yelling at him like he was a child. The store had a couple of people shopping while she was just degrading him. He was being calm considering he must have felt embarrassed by her behavior. She went on for at least 10 minutes about how nothing was done, but I heard him say he went home. So whoever was there didn't do their job and he was being blamed for it. She was raising her voice through the store. It was a rant that seemed to be more about a power control issue then anything else.
I had to go speak to him. I was so in shock by her unprofessionalism. He was amazingly calm and helpful when I asked if she was his boss. I apologized for her behavior. No one should be put in that situation where they are humiliated in front of other people for something they didn't do. Even if he had done something wrong, no one deserves that by any other human.
I asked for his district managers number and he graciously gave it to me without bad mouthing her. Which took a lot of restraint in my opinion.
I had heard from my son in law who worked at this store that she only hires her friends. So they get the shifts they want and do what they want. The other have to pick up their slack. This is why he left because of her.
I will be calling tomorrow to speak to someone about this because I don't think it should be brushed off.

I have been a shopper in the Dollar General Store in Goldthwaite, TX for a long time. I have experienced a couple of my worst experiences the last few weeks. I was shopping in the store at around 11am Saturday 11-3-18. I have been in the store dozens of times when there is only one cashier available to check out. The line I was in Saturday was long. I understand that there will be occasions when I have to wait but on this day I couldn't do it as I was truly disappointed with the store Manager and the manager that was running the register at this time. Her name was Ashley. She did not handle a situation with another customer who was irate and walked out as I did.
I never thought of submitting a complaint but I just had to this time. Ever since this new manager Ashley started here the service from her has been terrible. I have spoken to the Store Manager but have not had any follow up from her or for all intensive purposes does not seem like this Ashley manager has been trained properly. She continuously has conversations with other customers who seem to be her friends that are uncalled for. The lines are long and these conversations are not necessary.
Again I have spoken to the Store manager but she has not done anything as I have asked for some kind of answer and have not heard anything.
I have thought about not going back to the store anymore because of these last 2 experiences. I do not want anything just good service and engagement from these 2 individuals.

My complaint is in regard to the store on Cedar Street, Mason, Mi. I have noticed that the employee's park in the spots that should be customer parking (closest to store). I feel employee's should park out so customers can utilize the closer parking. They are in first and second spot. My other problem is how messy and dirty the store is. Floors look as though they never get mopped and stuff is always laying in the isles. Boxes all over the place. Quit often you have to wait at the register before an employee comes up to wait on you.

I called already this morning. My name is kevin hayes. You have a major problem with your store there. I understand that dollar general is a very busy and generally a very good place to shop as we do all the time no matter what town we use to live in. What I am finding incredible is this store is so understaffed for stocking that for days it seems, all the isles are blocked with inventory in giant carts/dolly's. I had to move 5 full carts to get to the things I needed from my grocery list, further, I was constantly blocked from going down many of the isles and my cart would have to be jammed by your dolly's.

I know you guys are not perfect, but for christ sake, it would be nice if rather then leaving your carts out, and they often are left out everyday, it would be nice if you hired the appropriate overnight stockers to fill your shelves and clear out the mess, and believe me it is a constant problem. They are poorly managed or the lack of help at the store makes it impossible for people to shop there.

Every month we shop at your store for major things to save on... We live in a rural town and getting to other locations is hard to do as the nearest one is 15 minutes away. You are understaffed to the point of customer frustration at this location. Would you please fix this problem.

Sincerely,

Kevin hayes

I am sending this email out to you I have been calling Human Resources all day today 11 to of 2018 been calling since 8:46 this morning trying to get through wondering why I have not received my check I kept getting disconnected and then I kept getting put on hold then I kept getting put connected to people that had voicemails why does everybody else get their check and I have not got my my name is Lisa Hurd my ID number is 58730 and it has not been deposited into neither one of my Banks and why am I having to wait for my money this is an appropriate

The service in this location is always very slow most of the staff is wonderful but the main head manager is a peice of work she talks down to the other employees and always makes snide marks to the customer's one employee is her friend and is constantly in the store off the clock following behind her or behind the counter interrupting the work flow. The store stays messy unless they know there is an upcoming inspection and the staff is over worked because she can't keep employees