Dollar General
Reviews and Complaints

The first time I used this window cleaner the sprayer broke and I'm disappointed because it's brand new and I'm disabled and have a difficult time getting over to Dollar General since I do not have a car there is a number on the sprayer which is 18110 a e - 2 I don't know if that will help any I just wanted to let you know in case other people have the same problem that I do now I just have to put the window cleaner on a rag instead of spraying it on the windows just thought I'd let you guys know

TodayAugust 16, 2018 I was in the Dollar GeneralStore #16582 on county Rd 305 in Bunnell fl. while shopping I had to go thru stacks of crates and boxes to get to the deoderant products. While doing this I did not see a small display rack or CDholder what ever it was lyong in my path and I tripped on it. I did break my fall so I didn't totally hit the floor. The gentleman running the register did lean over and ask if I was okay and I said yes. A few minutes later I noticed I have a cut on my arm and my arm, shoulder and hip were sore. An employee did get me first aid materials to clean the cut which I appreciated.
Now as I try to contact you I am very sore.
Why are there always so many products stacked every where in the stores.? I do not understand why thereare not night stockers to take care of this to avoid injuries. The store did not make an injury report .
The time I left there was 15:14:38

Last Saturday I started at Dollar General in Sunman Indiana and worked thru Tuesday I was offered another job so I took it ever since I got my pay card and tried to activate it, I get the recording after I put my numbers in that they haven't received my enrollment paperwork, IAM due to be paid Friday 8/17/18, What do I do to get my money? Since I can't activate my pay card?

I witnessed an employee at one of your stores in Pineville Kentucky sliding merchandise to a customer the other day. She would scan the products and bag the stuff and after she was done ringing everything up, she would void the transaction and allow the customer to leave without paying for the stuff. The customer must be one of the cashier's best friends and I've been told by others that she does this a lot. Something needs to be done about this.

I specifically went to the Dollar General store located in Arlington Minnesota because of the weekly ad I had seen on cases of pop ie; man dew, Pepsi etc for $5.50. when I went there they don't carry cubes(cases) pop only 12 packs and I said well are you still going to honor the same deal which was a case of pop Mountain Dew Pepsi etc if I buy 2 12 packs and they said no we aren't so I wound up buying a 12 pack with tax the costing $5.19 when I went in there to buy a case for $5.50 and I feel this is deceptive advertising, The weekly ad was the right there when you walk in the door showing just advertise special. IDoubt that I will shop there again
Anita Wilson
[protected]
[protected]@aol.com

My husband and I are new to couponing and decided to try Our first transaction at your 8070 pines Blvd Pembroke Pines fl location. As soon as we entered the store we could tell that one of your employees a coccassion woman with short hair I believe to be the manager was having a bad day. We noticed she was short with the customers and her employee who was an African American young man maybe 19 to early 20's. My husband and I wanted to do the pods deal and found a single arm and hammer pod pack with oxi clean in it but no price on the shelve for it so I took the product to the front and asked the cashier if I could please have a price check. The manager advised (its on the shelf, you need to look. ) I advised her that I had been looking by all the pods and couldn't find it she said (look again it's there). I went back and searched again for a few more minutes and then went back to the cashier, the cashier kindly smiled and said I could have helped you as soon as I was done. The cashier tried to check the price but the item was discontinued so there was no price for it. I had spent about ten minutes looking for something in the shelve that wasn't even listed. After my husband and I gathered our items for the gain digital coupon deal we went to check out. All of our digital coupons were saved to our number. After my husband put in his number it showed our total to be $27.00 apparently there was a glitch and the digitals were not being pulled with his number so my husband advised the cashier that we would not be taking the products. The cashier laughed and said (I will have to call the manager to void the transaction and she is going to be mad. ) He then called the manager and requested a void. The manager immediately yelled out )I ain't doing no void! ) she looked at the total, looked at my husband and I and said what's the problem. My husband tried to explain the digital coupons were not working . The manager then said ( cause you used them already before, that's why) my husband explained that we did not use the coupons and even showed her the app on his phone showing we had the coupons. The manager then demanded he put in his number again. While my husband put in his number she looked at the cashier shaking her head mumbling something to him. The coupons still did not come off but we had all the correct products. (The managers reply to him was ( so what are you taking them or not?) my husband kindly advised no ma'am we will not be taking them. She slammed around her keys started to void the transaction, looked over at the cashier and said (I'm about to lose my job!) as if she was going to lose her patience and do something to us? I asked her what she meant by that as that was pretty much a threat. I told her she had no right to treat us like that. I also advised to her that there were many people who would love to have her position and would treat customers right. She advised to me she has been with the company for 15 years and knows what she is doing. I ended up leaving the store with my husband with disbelief on how bad we were treated. My husband and I spend money often in your stores without coupons so we are repeat customers. I have family and friends who shop here. The way we were treated is not ok. I pray this issue will be addressed with this store. The cashier was very nice to us. It was the manager who was very rude from the moment my husband and I enetered the store.

Thank you for your help in this matter

Maylin Romero
[protected]

The Employee that was working evening of 8/16/2018 has a serious issue .. I have been watching her stay on her phone never worrying about stocking or what is going on in the store .. acts made if she has to get off the phone to check you out and never says Thank You. She told me tonight she was assistant manager.. after she got rude with me I ask who the manger was she told me then continued mouthing off .. customers were coming in the door I believe she told them something about me the teen age boy came back to the door and just stood looking at me... I think she had gotten upset because there were 4 or 5 boys in the back of the store .. they were loud .. I just stopped in to get a root beer .. I left due to their actions. I have never seen her do any work except work her finger on the phone .. this girl is black .. there was a white girl that was new you could tell .. the black girl was rude to her as well..She has no right involving other customers .. causing problems between me and them .. there are all types of people with mental issues .. could have a gun .. I feel she put me in Danger ... if she is assist manager then she should know better than to do this and to have 4 black men in the store being loud ... as well as she should pay attention to the customers as much as she does her phone

While shopping at Dollar General in Rural Valley Pennsylvania i noticed the manager, Wanda, checking a person out at the register and putting most of the merchandise in the customers bag without ringing the sale up. Evidently if your a good friend of Wanda she will give you some freebies.It is a shame on what is going on at store #5817 in Rural Valley, Pa.

I went to the store to get my puppy some food and witnessed a manager push over a stack of juice and then asked a employee to show her how they do the recovery. The employee was about as shocked as I was when I saw it and asked why waste that much merchandize just to see how they did recovery. Its such a shame to see the store my wife worked so hard for and busting her hindend for 3 months be over ran by people like that. She got the store basically robbed from her. Had crappy management training and got basically fired because of poor management training! You guys lost a very dedicated employee that put her heart and soul into making the customers happy. She put in crazy hours I'm talking. 70-80 hours a week. She begged for help in the store but only got told that she needed to step it up and do more. And 2 days after she was gone there was a smart team in the store and has been one there all week?!?! Just proves how the district manager left her out to hang and set her up to fail. Thank you for ruining my wife's career and causing our family to stumble financially.

It was around 18:55 and I witness an cashier allow an young lady steal items as she held the lady child. This is very terrible service. Cause why allow one person to steal then arrest the next for stealing. This was at 2280 E South Blvd. Montgomery AL 36116 store number 07267. If cameras work you will see the young lady puching the basket of items out in no bags... Very sad

My boyfriend walked to the dollar general we live near because our vehicle is in the shop and we needed a few things. On his walk it began to rain. So when he arrived he was damp from the walk there but he said he wasn't dripping wet at all. The cashier refused him of getting the things he needed because "she just mopped the floor". I am very upset. Hwy 1. Thibodaux, la.

Your management is very bad in Union Hall nothing can the shelf . When it is it can't stay that way. You can't walk around to get to anything with all those boxes in the way. So if things don't change I will go to a different one even if I have to waste the gas I will pretend that one is not there like it was years ago when there was none. You know what the say part is I live so close to this one I can walk to it. Well I guess it's a very sad day and disappointment to this store. Can't even treat employes with respect. What a shame of a company if no change soon will send complaint to BBB and see what happens then.

Today I was falsely accused of stealing some 3 for a dollar candy and $1 slippers by some ridiculous store clerk at store #12724. She even said she needed to search my bag! I was completely offended and pissed. She got quiet after a while, but this isn't over. I am a 38 year old working woman with no desire to steal $2 worth of merchandise. She needs to be fired!

Most shelves remain empty. Store looks like a cyclone hit it. Trash always laying in the parking lot. Went to shop in there today and they were doing a reset on the front register area. I am partially disabled and could not get through to make my purchase so I just left. Couple of the management stays outside smoking for long periods at a time. Merchandise is on carts throughout the store making it hard to shop and to just get around. I could see the potentially gross profit of the store declining on these kinds of conditions. I was a manager for 12 years in retail and never once had a customer suffer for these horrible conditions. I guess I will either go out of my way to shop another dollar general or just stop completely.

Our area was thrilled when the Stockbridge store opened on E. Atlanta Road. It is the only store close to quite a few neighborhoods and is very convenient.

Since the opening, the store has gone completely downhill. My husband and I are no longer going to use that store and we were spending an average of $100 plus a week there. The store is apparently poorly managed. We have gotten bad milk, broken eggs, food that has already expired and this store does not carry near the amount of food that the other area Dollar General's do. The isles are large but constantly filled with stock that has not been put out and this is during the busiest times. You cannot get thru the isles with a buggy and stock carts. There are items on clearance with no new clearance price. The prices have changed at the register (higher) but have not been changed on the isle or product. Surprise price!
Items are being placed on the wrong shelves leading to misleading prices. Either put items in the right place or change the tags.

The outside garbage is just always overflowing.

Clearly there needs to be something done with this store before it goes under. New Management and until that time the Regional Manager needs to oversee this store.

It has the potential to be a great store but you are losing customers at this location.

The store looks as if it is closing. The shelves have not been stocked in weeks. They won't check in back for sale items that are not stocked. They constantly say the truck was late or they didn't get to it. Something needs to be done about this. Your losing business. I was in the store when I arrived the employees where outside in front having a cigarette break. When you ask then for help, they say what you see is what we have. I walked into the back room to see for myself. And there is boxes on end that have not been put out on the shelf. The overstock doesn't get put out. These people are getting paid to stand around and talk and smoke cigarettes.

My past purchases I've been getting a lot of Pepsi & mt dew that r flat I do buy a lot of drinks every week I just purchased the 4 for 10$ which is what I buy all the time, this location I have been getting them where the bottles feel loose when I open them they r flat very nasty. I don't notice them until I'm home stocking them in my refrigerator, so I'm having to pour them out, I don't have money to just waste so please help me out with this situation, Thanks! Michelle penny

I was a everyday customer until today... I found out they fired a employee that made a difference in a : dollar general: world in a small town. Due to jealously they let a hard working loyal employee go and the excuse was that she was eating chips before she paid for them and that is not the case.. Receipts for consuming the chips were provided, she had got the chips off the shelf opened the bag as she walked to the register then paid for them. Since june she has been bullied and her hours cut and demoted due to the store managers friend being hired, the friend of the store manager who took her position after she was demoted was not happy until she was fired, the demotion came off a false set up customer complaint! It is infuriating to me that they keep a sex offender employed and the new assistant manager and her friend a employee employed knowing the smoke pot before and after work everyday all day and the store manager is aware of this going on but again the store manager is friends with who and why this employee was fired! The employee that was fired has gone out of her way for her customers and continued the fight for her position and customers until they finally got what they wanted and that was her out of that location. Her surveys were always 100 satisfaction with customers but for the company and druggies and sex offenders and thieves and liars that was not good enough... I will be taken this situation to my lawyer and see what rights she has

8/13/2018 -18:06:[protected]
I shop this store every week, because I work an hour away from my home and its on the way. But NO MORE!. The price on the shelf means nothing. I'm always over charged at the register. Lays potatoe chips on sale 2/$5 according to the tag on the shelf, yet I was charged $3.50 ea, Nutter Butter Cookies $3.65 on shelf tag, but I was charged $4. This happens EVERY WEEK!. I'm done.

Incident occurred at the Stow, Ohio Dollar General on 8/11 around 3 pm. I entered the Store, and was asked to remove my backpack. I refused, stating it was not a backpack it was my purse, and im not stealing anything. I had a couple hundred dollars of cash in my purse so I was not going remove it. I grabbed some sliced cheese and I asked the cashier wear the hand sanitizer was. She pointed in the direction were the person who asked me to remove my purse which she was referring to as backpack. I started in that direction to get hand sanitizer were I was confronted by the store manager Katie. She again said something about the purse/backpack. I told her I didn't need her [censored] today, I just wanted some hand sanitizer. As soon as I said [censored] Katie became really confrontational stating that i was not going to cuss at her. She was so close to my personal space that her breast brushed against me. Instead deesclating the situation Katie escalated it. She is not a good example as a manager and her behavior was very aggressive. My reaction to Katie's behavior was not appropriate however her actions need to be reviewed by her management. Below is the picture of the purse in question next to my son's backpack. Also I purchased the purse from a different dollar general location about a year ago, it was in the purse section. Below is the purse/backpack in question.