Dollar Tree
Reviews and Complaints

This is a serious issue. I was at the dollar tree store on may 7 2019 at 5 pm 530 pm shift . This girl who works there short black hair maybe in her 20s was there at this time, day and location. Was selling drugs to customers and I saw needles in her pockets. This girl at This location of 85-ny route 25a rocky point ny should not be working, but the manager does nothing about this . She is very unprofessional, and this behavior should not be tolerated. I wish I had a name to this young woman but I dont . She also scamed people of some money also as I was witnessing the confrontation. Why is she still here ? Please do something of this situation or I have to call another person in the town, There are children coming in and out of store .
5pm shift, black shoulder length hair .heavy makeup and mid 20s . May 5 2019 .
Thank you

This complain is about store 1870 I am a disabled person it is very hard for me to do shopping without a cart what the managers are doing they put the cart in the back and only time they take it out is if there family members are shopping this happen to me right in front of my eyes when I walked in the store I asked for the cart they said don't have it I had to carry the basket around the store when I was in line the person in front had the cart and the manager gave some money to the person in front and they told me they don't have it by the time I reach the cashier my blood pressure was so high I could have got heart attacks. Do you think that is right. Maybe two weeks ago I found some carts by Safeway I paid homeless money if they can take these carts across a street to the dollar tree. I will get you the managers name but she is so mean person and very rude please can somebody take care of this issue

The store at 925 Hunts Point Ave in Bronx, NY is horrible . There are boxes all over stacked up over 5ft .The floors are dirty with cardboard & items all over the floor .There are broken shelves with metal lying on the floor, broken glass from frames, opened food .Just unorganized & filth . Many people I know have complained & no longer shop there .Corporate dosent seem to care .I have photos to proof what I'm saying . Another problem is the workers never let the customers use the shopping carts .They have all junk over flowing in them .They tell customers we're using the carts .Their for us . I 've seen seniors leave the stores as well as handicapped because you need a shopping cart .The baskets are all filled also .The employees joke about working overnight .Thats a real joke .They never clean or organize the shelves or clean anything .

I am a regular (streetsboro store) loyal customer of yours, since you first opened, shop at least twice a week there, buy most of my meals and toiletries there. I have recently visited your hudson drive stow ohio store, while out in that area, to save time, and avoid going into town. On all (3) separate occasions, spanning over a period of the past (3) months, the store has been a disaster. Nothing is supplied on the shelves for purchasing, everything is stored on both sides of the aisleways in 3-level high boxes from your delivery trucks. So not only is nothing supplied on the shelves, you couldn't see them if there was. I was unable to shop on all (3) occasions, left the store, as well as others did, and drove across the street to walmart. I would suggest that you get over to that store and take a look at it, real soon, so that you can fully understand why your sales are lower. Absolutely unbelievable. If you cannot meet your customer's shopping needs, and our wasting our time, you should just close down that location. Julie anderson [protected]. [protected]@hotmail.com

I live in a very beautiful area and shop the dollar tree frequently. Store 3277 has always been the best dollar tree ever. The store was always clean and had the best inventory. I shop a lot and when i'm in certain areas and see a dollar tree, i'll wait until I get home, because my dollar tree is the best. The store is so dirty and messy now. It's sad.

The new Mauston WI store definitely needs customer service lessons. During Grand opening..one cashier..horrible line! My 1st visit. Went in 2nd time yesterday. Cashier Cindy with a line. Next guy just bottle bleach. I had 4 . & Few more people. She informed us ..closing this line. Needs to make phone calls! To try call in people! Are u kidding me? Rediculous! So we are supposed to move to the back of the one other checkout! She could of made time to check out the people in line! No excuse! Been in twice now. 2 bad experiences!

I went into Dollar Tree on Gadsden Hwy in Trussville Alabama and this place is a joke. As I'm walking in there was filth everywhere. Stuff in the floors, crap everywhere. The store was ridiculous. Then I get to the register and there is 1 person checking people out and she's having to blow balloons up too. I walked out without spending a dime. And when I did, there were 15 people in line behind me. This crap is SO UNACCEPTABLE. This is embarrassing.

Hello I went to dollar tree on Soccoro road 5337 is the store number the girl summer over charged me. I bought the 4 pack of bowls and she charged each one of the bowls I got two packs so she charged me 1 for each bowl. I got one hamper she charged 2. That day I was in a hurry and I didn't realize what she had done till today that I checked the reciept and my stuff that was still in car that I just took down. 9 dollars I was charged extra and it's disappointing

I was in dollar tree store 125 in Broken Arrow there were three people ahead of me one lady with about 30 to 40 items I noticed it was one worker and a manager who was in the office, I asked the lady who's name was joyce, my words exactly was, excuse me is there anyone else who could come help? Due to the line getting longer behind me, she completely ignored me so I asked her again. She still ignores me. Now I'm upset. so another customer asked her the same question and she responds with an attitude. I dont pull the race card but however I definitely felt discriminated against due to me being a black woman talking to her versus her answering the lady of her own color. Also there were several witness who saw how she treated me, I wasn't rude to her. I only asked a question and If I see her again at this store I wont be happy if shes allowed to keep her job! Bad customer service

I wrote a check on February 27, 2019 in San Antonio, Texas store #2540. It was returned because my funds were frozen due to a judgement. Even though there was money in the bank for the check to clear but still the check could not be processed. I called a phone number on the receipt [protected] and another number [protected] and left my name, phone and the situation but no respond back. The recording wants me to pay the check by phone. I am NOT going to leave my debt card number to a recording. I want to TALK to a human being so I can get a conformation number. I can not write anymore checks anywhere until this situation is cleared. On my behalf I have try calling and calling and no respond from Dollar Tree. Could you please help me to clear this problem. The amount of the check was $14.07 Antn#352, check #5547 Ref/Seq 051172 Trace ID#1400310000031461233302 Merchant ID#[protected]. Will be waiting for your respond. Thank you

Your stores are a disgrace!+
I live in hyde park massachusetts.
The store in my neighborhood should be condemmed! The place is so dirty disqusting! Smells foul the minute you walk in the door! Shelves arent stocked!
Boxes all over the place tripping over them in the aisles. The poorer ethnic neighborhoods stores get no attention!
The stores in more white neighborhoods get better stores. Properly staffed and managed! You all should be fired at the top! Allowing such disgusting stores to exist in communities all over the country! Terrible treatment for customers to have to spend their money to make wealth for the people at the top! Get out of your offices and get busy cleaning up your stores. Staffing them with compitant managers who would be trained to know what to do being a manager!
Dollar tree dumps is what they really should be called!

I have been shopping Dollar Tree for many years and even when this location was Family Dollar. This Dollar Tree was a mess in every section. I have never seen a store with as many things scattered on the floor. From now on I will be shopping at the Clays Mill Rd. where everything is neat and orderly. It's farther from my home but I am more able to find products. Don't understand how a store can remain open that looks like this one.

Pat Wade
[protected]@gmail.com
4-30-19

Store #325 needs to be investigated. Annette Alapati is writing unnecessary write ups and showing favortism. These and other underhanded activities are taking place as well. Along with taking time with customers, I also have to reorganize my designated area where she put trainees while I'm not on shift. We are also instructed to stock one way but get written up for doing so. Where one associate or associates is given several warnings others are threatened with their job for same reasoning. Also Annette changes the schedule constantly and nothing is consistent. The working environment has become hostile and I refuse to work any longer under these conditions.

I called Dollar Tree located at 13263 W Colonial Dr, Winter Garden, FL 34787 to ask for a specific item today 4/30/2019 around 9:35 a.m. The employee was very rude and I was told she was extremely busy and was unable to check the availability of the item. I needed over 20 of the specific item so I decided to call before heading to the store. I believe in customer satisfaction not only for customers visiting the store but also for customer calling the store. Dollar tree employees must be aware of the importance of customer service. If they can't work under pressure so they should not work at a commercial store.