Enterprise Rent-A-Car
Reviews and Complaints

Enterprise has $250. 00 of my money that was an insurance reimbursement, allstate insurance was paying for the rental due to the car that smacked me in the rear - end of my car was insured with allstate, "it's been 3 weeks still nothing & remind you they said no more than 10 days you will get your deposit back, i called & now i find out i'm only getting half of my deposit back due to my mechanic taking 2 days more to fix my car, still no refund & on the phone they give me "the run around - nothing but bull - - - shiittt"

We booked via EconomyCarRentals.com the car Suzuki Alto with automatic gear from 10 July to 22 July, 2015 in Sofia (the capital of Bulgaria). However, as we arrived to the desk of Enterprise Rent a Car it became clear that they received the order for a manual gear instead of automatic. We asked to replaced it by another car with automatic gear, but they said that they didn't have any. This incident forced us to search for another company in order to find another car with automatic gear.
After the long email conversations with EconomyCarRentals during 1 month we never get our refund !
Do NOT use EconomyCarRentals.com!

Enterprise Rent A Car has not returned my deposit after 10 Weeks! May 11th I rented a car one way from Daytona to Ft Lauderdale in order to pick up a new car for my wife at a Mercedes Dealership. I drove directly to the dealership and the car was returned to Enterprise next door. By the 14th I had not received my deposit in my account so I called the Enterprise office where I rented the car and then they informed me there was damage to the vehicle and wanted my insurance info to make a claim. I refused and told them I drove the car directly to the dealership and there was no damage. The agent threatened me that I would be placed on their "No Rent List"... I asked for proof of the damage from both this local office and through corporate. Its now July 21st and I have received no proof of damage or my deposit. This a common complaint - I would be extremely cautious before renting a car from this company.

Recently received a letter about my rental car not paying tolls on the NY state thruway. Apparently I was charged the length of the thruway. BUT I go on at exit 18!in New Paltz (exited a few later)not even the start of it and PAID all my tolls. Called the citations department very frustrated. The rep could not even explain the toll charges. Didn't have an explanation or breakdown of the. Charges. She was to refer me to the tolls dept. really? If you are the citations dept and dealing a lot with tolls it apparently being paid wouldn't you have this info to provide callers. Besides this is truly unbelievable. EZpass is notorious for errors and so is this enterprise citation letter that I did not pay tolls! Shame on you. So frustrated. I used to love enterprise. Not so much love anymore!

Sent me a notice that I owed $39.00 parking ticket that they paid and they added a fee of $13.00 processing fee. Total due $52.00 Only problem is that I did not have the car at that time. It stated that my contract ended at 04/01/15 9:05 AM. The parking ticket was at 04/01/15 12:39 PM. So are they just milking me or do they not read or understand time. I was not under contract at that time and had returned the car at 9:05 AM. to my jaguar service dept. which called and had the Enterprise rep pick it up. They must have parked it in the street. It's their ticket!

Made a reservation through Priceline.com for a Premium Rental Car at Enterprise in Hendersonville for a family trip to Florida. Knowing that we are going for a week and needing plenty of cargo and cabin room we opted for a premium vehicle. When we arrived at the agency they first tried to place us in a Hyundai Accent! We own a 2011 Hyundai Elantra that we are very dissatisfied with and chose to rent a car to feel more secure on the road and to keep the miles off of our car that already has over 110000 miles on it. I told the agent that we reserved a PREMIUM car and she very rudely told me that it was premium and that I would like it. That it had XM radio and would be comfortable. Well, the XM radio gets 1 channel, the trunk doesn't have enough space for our luggage and cooler, and I KNOW that a Sonata is NOT a premium car. I am very angry that the agent was so apathetic and unaccompdating. This will certainly be the very last time I rent with Enterprise.

I have been a regular renter of Enterprise rental car on all my vacations in Canada (where I come from). However, I had rented an enterprise car in February, 2014 at the Florida Davenport location in Orlando, and I have been getting unaccounted for charges for enterprise for tolls which starts with "ENTERPRISE CAR TOLLS" in the credit card statement. We had paid all the tolls by CASH and didnt pass through ANY electronic toll plaza. There was one toll location which charged $1.50 and we paid the amount in cash and went through. It looked like we needed to pay the $1 in coin rather than a note, and paid $1 as note .50 + $.50 as coins, but still got charged toll by the state and rental?! In effect, we paid more than $2 as change and got charged toll fine, is what I think. Since we never get any confirmation or reason for these toll charges, it is all a black box which simply charges unsuspecting customers.
Now, for the past 2 months I have been getting charges of an initial $12.50 (in March), followed by a $4.90 (on April 14th). You CAN NEVER get hold of a person at the TOLL contact number to answer your questions! These sneaky charges are unbelievable and customers should know the exact reason for the charges! I need receipts for these charges, and need to know the reason and when this UNFAIR CHARGES WILL STOP? Why does it keep coming every month?!
All tolls we duly paid, and we still got charged by enterprise.

We also filled the tank in full for a 3/4th tank return, and in Canada, enterprise usually gives credit for the next rental in terms of fuel. We were also told by the enterprise official at the pick up location in Florida, that we can call the office and get a credit for the next journey, but the office tells us that I was misinformed!

This is the worst service I have EVER EXPERIENCED, and I would never recommend enterprise to friends travelling to US from canada.

We had an accident in my car, so our insurance company rented us a car from enterprise. When we received the car it was still dirty with white sand & tabacco spit down the passenger side door. The person information was still in the car. They just didn't take time to clean car before they rented to us. Then when they receive it back they accused us of scratches and damaging bumper. We did not drive the car everyday. We informed them of the unclean car & they did not have another one in. We didn't wash the car so they could see how it was rented. They filed on our insurance & we refuse to pay the rest & disputed the damages in writing & over phone. They are still trying to get money for something we didn't do. Had they taken time to clean the car they would have seen the damages were not our fault . The white sand was an indication the car had been driven along coast line. It was a black terrain with 3 seats. The scratches were suppose to be on bumper which was plastic & we never saw!

I got a letter that there was a toll violation during my rental period and I had to pay a toll charge plus administrative fee. I have an iPass and have charges from other toll booths during the day. It's possible that one of the booths failed to register my iPass device. I explained this to the customer rep, but she didn't care. I was told to be more proactive and check regularly if any tolls were missed. Really ?

Since there was no real reason for her to provide any "customer service", I had to pay up. Even the judicial system works by the principal of "Innocent until proven guilty".

I rented two cars for two months from Enterprise after a tree fell on both my new cars. Two months after the rental ended I noticed a charge on my credit card. After calling the local branch, they said it was a parking ticket. I called the court and the ticket was issued prior to my rental period. I emailed the information to Trisha L. Sweeney from Enterprise but have not heard anything back. She said a manager would have to approve or deny my claim. I received no notice from Enterprise about any ticket. They just charged my card. This is a horrible business practice and has consumed a lot of my time.

I had an accident and had to rent a car one way to return home. I picked my rental up in the morning and with the car freshly washed still covered on water droplets with the sun just coming up above the trees behind the facility, 8:30am. I drove the car for one day, from Orangeburg to work then home and then drop off to Enterprise. When I went to return it the attendant found a small ding in the left front panel which I had not noticed. He then informs me they will need to charge for damages. I told him the damage had to be preexisting. Based on the conditions when I picked it up, it would not be reasonable for me to find thing ding prior to renting it. There is absolutely no way I caused the damage, but Enterprise charged my card and filed a claim with my insurance. This damage was preexisting and is in no way my fault, but I am getting charged for it. I travel for business quite a bit and have rented hundreds of cars and have never incurred any charges due to vehicle damage. To say the least, if I do not get this resolved, I will never rent another car from Enterprise.

So many complaints for Enterprise Rent a Car. Mine is very similar. I had a rental car for the better part of a month, black and compact. I live in PA, the rental car and my car being repaired was in Maryland. My dad agreed to drive the car to MD and retrieve mine as he was off of work. He was instructed by Enterprise to drop the car off at the body shop, they did that all the time. He did, without issue as the car was not damaged. The next day the PA branch called me and said there is a big scratch on the car, and the company would be calling me for a statement. They did, and I did my research online and found that fraudulent claims are common practice with Enterprise. Eventually they sent me stock photos, 1 by 2 inches and black and white of a black car. Impossible to link to the car and pathetic attempt at extortion. I had cancelled my credit card because they are clearly looking for a black check to charge fraudulent damages to. Collections letter has just come. Such a shady company and I feel awful for everyone who has been impacted. A girl called me from a blocked number a few weeks ago to argue about this rental claim and got super defensive when I brought up their negative online presence and basically hung up on me saying we'd be going to collections. I am sure they are taking advantage of the situation and think it is criminal.

I have rented car twice via your company Enterprise. Everything was good until time to get deposit back into my credit card.But unfortunately after many times of calling customer service mentioning about the problem, they haven't solved my problem because of not being interested in problem.I rented on 15 of august and 22nd of August.i rented in Istanbul Sabiha Gokcen branch.So i dont advice SUCH A BIG company to anybody

UGUR ASLAN

I received two letters recently from Enterprise Rental company pertaining to alleged unpaid tolls during recent car rentals.

In each case the letter states that a highway toll was unpaid during the rental period and that they would be charging my credit card for the unpaid toll as well as a $15.00 service fee ($1.75 toll + $15.00 service fee).

There is simply NO validity to these claims. I thought there was some clerical mistake when I received the first letter from my first rental. Now that I have received a second charge from a subsequent rental I am certain that this is outright FRAUD. I will be contacting the attorney general's office to file a complaint.

Rented and returned a vehicle in the exact same location, but had to
drop the keys in the deposit box, as my flight departed before the
rental counter opened.Two days later, a manager calls and emails to tell
me that there is damage to the vehicle.

There were NO incidents in that car while it was in my possession, so
the damage could only have occurred on THEIR lot or been present at the
time I rented it.

In any event, because the renter is "responsible" for the vehicle
until the rental agent gets around to checking it in, anything could
happen to the vehicle after it is technically returned. Never will I
rent from Enterprise again--and I travel for work about half of the
year.

This car rental company left my wife and two kids stranded at the airport when the employee and manager were not trained on how to process a bank card. Being late in the evening my wife had to call relatives for a ride. The next day my wife called our bank and eventually the bank and my wife figured out how to operate the car rental computer to process the payment. I had already told the employee what needed to be done but I was told they aren't required to provide the extra card security measures. Turns out they were wrong. While my wife did finally get a car the next day, no upgrade was offered and the discount they claim they entered did not appear on the final bill. I have called multiple times since the car was returned to get some satisfaction but I have yet to receive a call or any apologies. Obviously Enterprise Car Rental got their money and does not plan to make good on their mistake. It has been over a month since the event. Steer clear of this business. I rate companies based on how they handle problems and this company has clearly failed.