Enterprise Rent-A-Car
Reviews and Complaints

I received a letter from enterprise stating that I damaged a car. Not true so the car wouldn't start and I had to get it towed it was at my home when they had it picked up. The letter has no specific information, makes no sense. How can they send me this letter with. Absolutely no details of damage whatsoever. The car not starting certainly was not my fault. It's terrible to put fear in. Their customers with no proof or details. I will definitely fight this.

The manager in Aventura Enterprise rent-a-car in North Miami Beach gives customers terrible customer service. The manager in Aventura Enterprise rent-a-car north miami beach is very rude to customers. He treats customers like trash. As a customer I am disappointed and disgusted the bad attitude, I received from this manager in Aventura Enterprise rent-a-car in North Miami Beach. He is yelling and disrespect customers. A New manager is needed in the Aventura Enterprise rent-a-car in North Miami Beach immediately. A manager that's appreciate and respect customers.

Like others on this board, I started out with renting a car from Enterprise. To their credit, the agents were friendly. Unfortunately I was involved in a accident that was mostly out of my control. I was on I-89 in Vermont and a portion of the road was icy. Miraculously I survived. This is when things started going downhill. Instead of being asked if I even was OK, Enterprise's Damage Recovery Unit just brought up the issue of money which was a little shocking to say the least. I got in touch with the Damage Recovery Unit and it seems like they aren't showing any goodwill in helping resolve this manner for the billing invoice I received. They stated they want to bring this matter to an amicable conclusion, but I respectfully don't see any initiative on their end.

On top of that, they want to blacklist me already from renting across their car rental companies (Alamo, National, Enterprise). When I mention this has all been overwhelming for me in light of the circumstances, I don't see any compassion and customer care being showed.

I have had good experiences with Enterprise before and I don't want this experience to put a stain on this. I want to rent again from Enterprise in the future, as I'd much prefer this be resolved on good terms.

My wife and I rented a car in Denver in early October of 2022 for a week. The car was a new Chevy Malibu. We drove it down to Telluride and on a Sunday the car seized up and I assume the alternator died. We pulled over and got a jump for the battery. The car started immediately but as soon as the jumper cables were pulled off our battery the car died again. We were in a semi rural part of Colorado and again it was a Sunday. The tow truck (I purchased insurance for this) could not come until Monday morning. We needed to get a ride back to Telluride (we were on our way to New Mexico and had a Airbnb reserved for Sunday night) as this was the closest town (about 10 miles away). We got the ride back into town and spent the night in Telluride and then needed to get a ride to Montrose, CO. Enterprise said this was the nearest rental place that had another car for us. This all happened on October 9th and 10th. I have contacted Enterprise about this and LaNeka from customer service was assisting in this issue with a claim #250831. This was in January of 2023 and I have not heard from this purpose since. I can give you the email discussion if you want.

Confirmation number is [protected]. Reserved full size rental car. Chevy Malibu or similar. When I arrived they said they didn't have one but gave me a Nissan Kick which they said was a midsize SUV. After driving a little while I looked this up because this vehicle felt very small. I then called the place I rented from and said this SUV is not a mid size SUV it is a compact size. The rental price is close but the vehicle is smaller. I said I thought if you didn't have the vehicle I reserved that they give you the next size up not down. All they would do is say the vehicle cost the same. And they didn't have a car. I can trade it in tomorrow. I'm sure I can do that while I'm driving to Atlanta. I called the enterprize help line and explained everything to that person and he insisted since the Chevy Malibu says it has 5 people and 4 bags and the Nissan Kick says the same it is the same size vehicle. Later looked that up on the enterprise site and it was incorrect also. The Kick only list a 3 bags. But if I would look up The physical dimensions of the 2 vehicles the Chevy would have more cabin space. I feel I have been down graded in my rental.

I am attempting to reach Ms. Chrissy Taylor to discuss an issue I have been unable to resolve with a very minor billing issue between Enterprise and Mercury Insurance. It all started when I received a car do to me being in an accident. The car I as put given in Holly Hill Florida I later found to have a mechanical issue with the brakes and the interior was infested with cockroaches. It was at night and not knowing what to do I called Enterprise Corporate. I was instructed to take the car immediately to Melbourne Airport for a replacement. Upon arriving the young lady on duty in the return area assumed I was returning the car not exchanging it and cancelled my contract. As a result, the employee inside wrote a new contract to put me into a safe vehicle without roaches and with good brakes. I informed Mercury the following day to contact Enterprise to reopen the original contract. I returned the car to the airport 3 days short of my time allowed with Mercury. Several months later my wife and I went to rent a car at the Harbor City Location. I was told I had my ID had been stolen and a car had been rented in my name in Oklahoma? I called Enterprise and was told I owed funds due to Mercury not paying for my rental. Mercury is agreeing to pay the contract amount, but I'm told Enterprise wants the whole amount charged? I was also told I agreed to go to another branch the following day from me exchanging cars at the airport, per the notes on my account. I have no recall of this and if it had been suggested I would of declined as I was aware do to work hours, time constraints and distance I would never be able to go there while they are open for business. I'm reaching out for help as a valued and long term customer. To me this seems like a button push on keyboard resolution. My wife Dr. Paulette Howell and I have nothing but good things to say and great experiences with Enterprise and hope to keep it that way. I can be reached at [protected]@yahoo.com and or [protected]. Thank you for your time, effort and continued success. Respectfully yours, Tom Gibson

I reserved a vehicle for 4/18/23 for 8am pickup was called shortly after informing me that I couldn’t pick up vehicle til 3pm. I missed my exam that was scheduled for that morning, which meant I forfeited my exam fee, had to pay again and can’t reschedule until next month. Picked up my vehicle around 3pm, the vehicle was disgusting, there was a hole in the flooring, smelled like smoke in a non smoking vehicle and last but most disgusting especially with covid and all other bacteria infections going on the seats were filthy had big black stains in both front seats. This vehicle should’ve never been rented to anyone.

On April 20th at 5:15am I returned my rental car. We were visiting the SMALL island of Guam( sand is all around the island)
I was told the car wasn’t full enough. I filled it three miles from the airport.
THEN they said they would have to charge me a detail fee as there was sand in the car!
So from getting in and out of the car, and then putting a few things in the trunk there was a little sand.. It was clean otherwise.
If they had told me NO SAND in the car upon return I would have tried harder NOT to get sand in the car.
I’ve never been charged for detailing while returning a car as long as there’s no trash etc.
I want a refund for that fee, that’s unacceptable but they know you have to catch a flight and don’t have time to argue the fee! It was $183!
My name is Beth Bogard and I picked the car up at WonPat airport, GUAM.
Will you please look into this and email me back?
You should be able to find the reservation
Thank you for your time with this issue

price since the car i had to be towed.

That wasn't true which brings me to the next

Rental agreement 7FQ8V5.

So I was paying 274.99 a week (8/2-8/30) 4 weeks prior supposed to stay the same price because car was towed

of course once I see the bill they had charged me 372.46 the same as the 1st car I've gotten no discount for the cheaper car and they also even charge me $12.12 for a gallon of gas which the car had to be towed to enterprise which was not my fault. What kind of nonsense is that its your responsibility to make sure the cars are good to drive.who is responsible for checking the cars for service issues before letting them out to be rented?

They definitely dropped the ball! (372.46-274.99=97.47 + 12.12= $109.59)2nd overcharge 135.44(previous month) + 109.59= 245.03

Next would be

Rental agreement 7HD525.

From ( 9/6 - 10/11) is 5 weeks which is correct then

Charged again for 1 day

(10/11 - 10/11) im charged 43.20 for 1 day. (3rd overcharge 43.20 + 245.03=288.23)

What is this do we make up charges for no reason ?

After presenting this to angelina i hear nothing for a couple of weeks so I'm calling trying to find out what's going on but can never get ahold of her. At this point I'm getting all these excessive charges in a row from enterprise and nobody can tell me why or let me see the charges. Finally I get ahold of Angelina on December 9th 3 weeks since the last time I talked to her. In 3 weeks I was charged 6 times and I'm furious on

11/14 charged 2 times $574 & $347.39 in one day. 11/21 charge $347. 39. On 11/23 $206.89,on 11/30 $347.49 and 12/ 02 $284 93. How can you say in 3 weeks getting charged $2,107.99 is correct

I set a date which was the next Tuesday to meet with her at 1:15 . She agrees that we need to go over all these charges and all the mistakes and she agreed and said she will be there.so I go to enterprise at 1:15 sharp of course she's not there and was told to go to the new location that just opened down the street in anaheim hills she was there. I get there she wasn't there and the kid at the counter puts me on his cell phone speaker and some guy says he was the area manager. He says he looked over my file and everything was correct and he was terminating my contract with enterprise and wanted me to turn over the car and leave me stranded. Being extremely rude over the phone he said that i was unreliable and I was shocked all of a sudden when I've been getting over charged now you want to terminate the contract on what basis he said because it wasn't working out for them and they had to chase me down to get payment which was totally incorrect. I said how can that be when you were charging my card for months on your own without my authorization. I told him no way i was leaving the car and i would bring the car back next tues which would be at the end of the 5th week month like agreed. I said you've overcharged me and wont show me the charges or explian them to me.Especially the 6 times I was charged in the last 3 weeks of renting. I know why they wouldn't show me the last bill Anybody could see by looking at the charges how ridiculous they are as shown in

Agreement 82P5QV

Anyone could see right off the bat I was charged per day for 5 weeks and not given the weekly rate I was getting for 5 months prior how convenient for you since it would be alot more.Also take a look it looks ridiculous charging per day looks for 1 month @ $43.20 -day rate

(11/10-11/15) 5 days $216.00

(11/15-12/15)31 days $1,349.20 which equals $1,708.97

(Are you out of your mind who would agree to that, also look how they broke it up 31 days and 5 days charging per day. That was purposely done so i wouldn't get the weekly rate I've had for 4 months now.)

From (11/10-12/15) is 5 weeks which should be $ 1,084.95

That is another $624.02 overcharged which is great for you but wrong.

So let's add it up $288.23 for over charges first 5 months

Last month $624.02

Plus $300 deposit which equals $1,212.25.

That should explain why 2 calls to the main enterprise # letting them know I was cheated overcharged and threatened by a so called area manager requesting someone from corporate to call me was never returned.This is what enterprise has come to you overcharge someone then play hard to get and after countless tries getting nowhere. The facts are all there. I even let you know a rock had hit the windshield on the freeway on the last car I had and that I would take care of it. Since I was extremely overcharged and out $1212.25 dollars you would have taken the money from what I was cheated. But of course I get shined and can't speak to anyone with any kind of authority. It's also funny that I was a so called vip with enterprise with a bunch of free rental days I was never able to use either. This is unfair and I hope some one will get back to me since I'm ready to report this to the bbb. Hopefully someone with authority or from corporate will get back to me asap.

Rented a vehicle from 2/24/23 to 4/10/23 as my vehicle was involve in a not-in-fault car accident. I returned the rental (8ZQ8N9) on 4/10/23, walked the vehicle with the associate and was given the green light. There was no damage noticed by myself or Enterprise at this time. On 4/15/23, I receive an email from their Damage Recovery Unit stating there was damage to the vehicle. They simply requested my Credit Card or Insurance Information and there was no details about the damage, costs or further any evidence that I was the responsible party.

I requested time-stamped photos of pick-up and return, information about rentals after return, etc all of which was ignored by the local office. In fact, Travis the manager was extremely rude to me in attempting to seek further clarification.

I have had nothing short of excellent services from Enterprise in the past, so I am hoping this is a simple error that will be resolved quickly.

My car was in the shop for maintenance, and my mechanic had to order parts. My car was being worked on for everyday wear and tear of a vehicle that has over 130k miles. Because of ordering parts, I had to extend my car rental and rented the car for seven days beginning March 15 from Enterprise in Lanham, Maryland.

Before driving off, my boyfriend and I walked around the car and noted the damages. There were evident marks on the right side of the passenger wheel area that looked like the car had rolled over a curb or something elevated. The young lady said the damage had already been noted, so I didn't consider it. When I got in the car and began driving, I noticed the vehicle had lane change assist. I chalked this up as to why the car would occasionally shake and not operate as smoothly.

I returned the car the evening after I got off work on March 22 because the facility closed at 5 pm. The next day I received a message stating the car was received, but there was damage to the undercarriage and brakes.

I called back immediately and was told I must have run over or hit something. I knew that wasn't the case and asked to speak with the manager. I was placed on hold for a while, so I hung up. My boyfriend called them about 20 minutes later, and we were placed on a three-way call with the manager.

I asked the manager whether the car had been checked before I rented it, and he said it was. I asked for proof of that information, including dates and evidence of the condition it was returned in before me. I asked for pics of the undercarriage before I rented it or proof there was no prior damage, and he explained the communication with the shop that checks the cars was verbal, which was a red flag for me. He also stated that they only check cars when they believe an issue exists. Checking cars when you think there are issues told me that the undercarriage damage could have very well been there when I got the car, but my continued driving on the existing issue may have made the situation worse. But I was NOT the one that caused the initial damage, so I am confused why it is now falling on me.

Knowing I did not cause this damage, I am requesting the following:

I need paper proof, time-stamped photos of the car before I rented it, and documentation of the previous rental before me. I need details of when the vehicle was rented and when the scuff damage that was previously there before my rental occurred. As we all should know, when you drive on something already damaged, the damage only worsens. As mentioned, I refuse to pay for something already damaged, knowing I didn't cause it.

My route to and from work has been the same for years, with no car issues on my vehicle. I also have a clean driving record.

If I hit something, I would take ownership and not speak out or deny anything, but knowing I didn't cause the damage, I will not let this slide. Enterprise in Lanham is trying to pin undercarriage damage on me unfairly.

My boyfriend's card has been charged for the damage, but as stated, we need the following:

History and photos of the car before I rented it, including the undercarriage

And Pictures after I rented it and pictures of the condition of the undercarriage after I had the car.

Enterprise Location:

9405 Lanham Severn Rd.

Lanham Seabrook