Enterprise Rent-A-Car
Reviews and Complaints

I recently got a rental car from enterprise in Sacramento. This was the first time I have rented a car so I had not been through this process before. When i was waiting to be helped i heard another lady returning a car and she mentioned to them that the air conditioner did not work. I ended up getting the car she was referring to but I did not realize this until after my drive home. (I also called them and told them the AC was broken since I first got it) Upon the initial inspection that you do when you get a rental car, we noticed a deep scratch on the bumper and a dent in the door. We took note of this and moved on. I then pointed out some other scratches on the car but I was told by the employee not to worry about it because they could be buffed out. A few weeks later as I was driving to return the car, a rock got kicked up and the windshield and chipped it. I went to a dealership to get a new car and they told me to just drop the keys in a drop box and park the car out front. I waited for them to reach out about the chip in the windshield because thats all I could really do. When they did reach out to me I received a bill of almost 1000$ in damages to the car. It was a list of about 20 different types of damages that they claimed I caused, including the broken air conditioner and the scratches that I had mentioned previously. Interestingly, the only thing that was not on the list of things they were charging me for was the windshield. I tried to call them to discuss this issue because I know for sure that I did not cause any other damages and I left a message but nobody got back to me. I also want to mention that the car had just reached exactly 40,000 miles when I returned it. I feel like they are trying to take advantage of the situation and that they are just trying to make me pay for the previous damages to the car so they can resell it.

I received a citation from Enterprise stating I had a parking violation. The invoice was for $66.00 and Enterprise charged $25.00. Total of $91.00.

Rental Agreement # [protected]. The invoice # [protected]. I spoke with "Karen" at corporate customer service as well as submitted a copy of the bank statement showing we paid for parking. My brother also submitted information on this. We were both told Enterprise would get back to us in a few days-it has been over a week. My brother and I also both called the SP+-Boulder Depot (listed as who issued the ticket). They show no record of this and in fact stated that they would not be the issuing agency for a parking ticket in Denver.

Not sure what you all are trying to get away with, but I want my $91.00 back.

My daughter was hit by another motorist and Alfa insurance is pay for the repair. They also provide the rental with enterprise car rental. The rental was hit while my daughter was at a stop sign. Enterprise will not replace the car but told her to drive it until the repairs are finish on her car (two weeks from today). So now my daughter is driving a recked rental car because enterprise has a low inventory. She tried all the enterprise dealers in the Birmingham Al area and none will take the vehicle back. This is a insurance rental and no one will give her a replacement. I know nothing will ever come from this statement but be careful who you deal with for a rental. Enterprise has showed me a face I never expected. I will never rent from them again.

When I picked up my car rental, car supplies were limited in my rental category (government) and no SUV was available. For my 90-day rental, I was given a dirty Nissan Sentra with close to 50k miles. After 30 days, I renewed this rental and the contract for the next 30 days. I then started receiving emails and text requesting that I get oil change on the vehicle or swap out the car. Nothing was offered to set up retrieving the auto or having a swap out arranged. I am working in Sullivan and staying in Terre Haute, IN. There are no Enterprise cars available in either Terre Haute locations as well, they have lists of customers waiting for rentals. Needless to say, I had to take the vehicle on my time, to Firestone causing time lost on the job. I already responded to Kyle at Enterprise 317.760.1657 expressing my dissatisfaction and received no response with options or offer of additional points. I also tried going to your web page and chat wouldn't pick up, nor were there any email options.

I am a platinum member #G6VSZPG and do have other car rental options which I may start considering.

My name is suzanne Chima. I rented a car from Enterprise on Bustleton Ave in Feasterville PA. I've attached my rental docs. When I picked up the rental it was raining out and the car was parked in the shade. The guy who walked me around it to look for dents pointed out a few obvious ones and I was on my way. I went home and didn't think about anything else. About 3 days later my husband and I went out and as I was in the passenger seat I noticed a quarter size crack in the windshield and immediately panicked because I did not even think to look at the window before I picked up the car. I called Enterprise the next day at 2:49 pm and discussed this with the female operator there. She confirmed that this was indeed on the list and not to worry so I felt better. The day I had to drop off the rental the guy there walked out and immediately walked to the back, right side of the car and pointed out a weird dent, and accused me of doing this. This pissed me off because one, I drove the car about 4-5 times maybe, and I never noticed this because it's hard to see unless you get into direct sunlight and look sideways which is perplexing to me since the Enterprise guy seemed to know exactly where to look when he came out to inspect. Seemed fishy to me but I didn't do it, so I didn't really think anything of it. When I returned home to discuss with my husband he told me he saw that the day I got it but figured it was noted so he didn't mention it. Now I am getting emails saying that I owe money for this dent that I did NOT do! I'm sure it would be much easier if I simply allow my insurance company pays for this but I will NOT because I did NOT do this and I truly believe that they knew about this just like the windshield crack and figured they would just get me to pay for it. It's the principle! I did not do it!

I rented a vehicle in sacramento ca, headed to wyoming, and when u get into utah i'm pulled over by police. The police officer proceeds to tell me that the registration had not been paid for since 2021. I let the officer know it was a rental from enterprise and to my knowledge they had fleet registration and again he said it is not registered legally. He asked to see my contract and then suggested i go pick up a different rental for the endurance of my trip.

When i got off the freeway to get gas i called the office i rented the car from and the gal said i can go to closest location and get different vehicle. Closest location was slc airport. I get there and exchange the car and tell the lady are your vehicles full on gas, i'm going all the way through wy. And i just filled this one up, she says i'll give you one you won't have to worry about gas in, and gives me an all electric car. This wouldn't have been a problem for me if i was in california but i was going to a state unknown at the time that rejected the electric charging stations. And 153 miles later in out of battery no 8charging station around and in stuck calling roadside service.

As if it couldn't get any worse, they set me up a tow and taxi to get to next town and pick up another car. I was in the middle of nowhere and taxi shows up 2.5 hours later to drive me to next town where the enterprise was already closed. It's raining outside all my luggage is in taxi and driver had to go pick up other customers yet doesn't want to leave me stranded. Roadside assistance said they won't take me further than 50 miles they could call me another taxi but none were around. Then i'm awaiting for them to tell me how they are going to resolve this matter, and enterprise keeps telling me that it's the responsibility of roadside assistance to take care of me. Roadside assistance is saying they can't offer anymore support. At this point in 4.5 hours from the airport that's open or 4.4 hours away from my destination. All along the taxi is on wait time and she's being told that she doesn't get paid to wait and she's not wanting to dump me off in middle of nowhere. I call roadside back and tell them that there is no reason why the can't pay her to take me to my destination and i pick up a rental the next morning and they said there is no way they can pay for more than 50 miles. Enterprise said they couldn't help me cuz all offices are closed now. So i had to pay out of my own pocket for the taxi back to the airport to pick up a vehicle so i could be on my journey and is take it up with enterprise when i get to airport. Once i'm at the airport i was issued a car right away with apologies and the assistant manager said if i sent him a receipt for my taxi they would reimburse me for it right away. I did just that. The taxi was 300.00 for the trip back to airport. Enterprise was still denying her the funds for the waiting game they led me on. Well i finished out my trip drive back to california and the local office where i returned the car was seemingly apologetic telling me they would reimburse me for my rental, the 300.00 for taxi, and get a check sent out to me right away. Here is been 2 weeks since my ordeal, and the time it took to arrive at my destination was only supposed to be 14 hours ended up being 26, so my time, my issues they caused me more my taxi fare had yet been reimbursed. This is not good business at all. I didn't ask for a non registered vehicle and did not ask for a replacement to run out of service on me on middle of nowhere. They need to fix this and that poor girl who had the taxi she did her best as a customer service provider to accommodate me too.

This is the worst experience with Enterprise in the last 8 years!

On Mar 15th 2023 I booked a full-sized SUV from MLI Airport and we were a family of 6. The airport enterprise authorities gave us their last SUV a Chevy Tahoe in their lot and I loaded all our luggage's into the car. When I went inside the car and started the car, to my surprise I saw the rear tire had no air pressure - I went back inside and asked them to change the car and I was said that there were no more big car available at that time. Then after further waiting, they managed to get a SUV from their Hertz counterparts in the same facility. This one was a Nissan Armada and smaller in size - since there were no more option and we had already lost over an hour because of all this we thought to compromise.

However, as we started, we found there were clicking noises inside the cabin coming from front side A-pillar left trim panel. As we were cruising 70 miles/hr towards Colorado all of a sudden the left pillar trim flies off and we had no way to recover by stopping in middle of a highway to recover the flying part.

we informed the same to the colorado airport enterprise. they noted the same and put us to Minivan as again no SUV was available.

Now I get a $801.50 bill - this is ridiculous. All above has been noted in the booking contract while I returned the Minivan in MLI

Needed to rent a car to make it to a meeting in Cleveland this week for work. My personal car engine has started to knock so I wanted to be safe. I recently moved from Oregon and have not gotten my drivers license updated yet. I saw on the website that my new address will need to be on my license to pay with a debit card. I do not have a credit card so went to the location in person to check the information I had was good enough to continue on with the reservation. This including an insurance card that started this month noting my current address as well as several pieces of mail/paperwork noting my current address as well. The employee working, in person, told me what I had would be sufficient and went ahead and finished my booking for today at noon. I go to pick the car up today and was denied the rental bc of my Oregon ID. I am now screwed bc I work two jobs today and do not have time to make other arrangements before I am supposed to leave town at midnight tonight. I did my do diligence to go to the business in person to ensure what I had was fine and could have spent the last 24hrs making other arrangements. Your lack of training has caused a major problem for my work employment and you could care less.

Yesterday my vehicle was going into the shop to be fixed, state farm had already set up my rental, I had called fri the 19th and sat to make sure the rental was available could not get anyone on the phone, monday tried all morning to get someone on the phone finally I got someone I was told we did not have a reservation I called state farm to confirm they said yes we do have a rental so I called to make sure they could meet me at the location I needed the vehicle and the time I confirm that twice well no one was at the location I called after waiting I spoke to the same person from earlier & her story changed that they dont do that so then im so frustrated I was already running late now due to them not showing up, I get there its not a full size suv like I was told, to top it off om driving a uncleaned car I took pictures yesterday its gross

I rented a car thru state farm for a car accident I was there 30 minutes to get extra fee waived. Now you have charge my card gave it back then recharge it again I did get the $50 back but not the 133.92 been calling to have this resolved but with no success. Ra#9j15z4 invoice #[protected]. Shirley malboeuf. Email [protected]@verizon.net I got charged for the dw/cdw fee the rep called insurance and had it waived. When they charged my credit card I called and asked why he said there was a glitch in there system and he would have my refund given back to me. Total charge was $183.92 all I got back was $50.00 I want my 133.92 back it was your mistake not mine acct#fc10004691307

My name is Gretchen Goshert [protected]. I was involved in a collision on may 6th. Progressive had reserved a rental for me in the 7th . I picked up the rental on may 8th at the Enterprise In Warsaw Indiana. The cost of the rental was to be covered by progressive at 45 $ a day. The rental I agreed upon was 6 extra dollers a day an accepted those charges but was also charged a deposite for the rental which my agent said is not normally charged an was charged 60 $ for insurance a day when my insurance completely covered the vehicle . As progressive was the ones paying for the car… He described the insurance but I gathered they were instances that my insurance would claim not that I’d be paying for out of pocket especially daily. As stated I was in a accident that was the other drivers fault. So I was charged 230.00 before I left with the vehicle . Thought that was odd since i should of only been paying 6 $ extra . I let my insurance comp know an they stated that the rental is covered an they would check into it. So on Saturday may 1i I went to go pay for my Mother’s Day gifts an my card was declined . I checked my bank account an enterprise has charged me over 500 dollers in charges . I immediately called customer service was not told what im being charged for but that the money would be back in my account in 2 to 3 business days. So I waited . No money appeared jus more charges . So I called customer service back an another person answered stating they jus put a note on the billing an told me I was being charged for insurance I do not need hence progressive covers the car.. I feel I should be refunded the money I paid on insurance that I was pursuaded to obtaine they new progressive was renting me the car an new my car was in a accident. At least return the charges that were made after contacting customer service an it was claimed my money would be returned. This seems a very shady way to conduct business an Exploits a your customer. I would have never agreed to paying this amount if told I’d be charged this amount out of pocket. Total charges were 700.00 that came out of my personal account . I work 3 jobs at the moment. An was jus getting ahead . An now have nothing again. GRETCHEN GOSHERT , [protected] . Rented from Warsaw branch in Indiana .

On 18 May 23, I called Enterpise at [protected] to make a reservation at 10am. After confirming the dates for rental the agent took my driver's license number, date of birth and phone number to confirm the address. He said there was a drop on site so I could leave the vehicle after hours.

30 minutes after our call was concluded, there was no correspondence or reservation. I called a second the customer service agent said neither my name or a reservation was entered into system. I was able to make a reservation with confirmation during the second call.

Because the agent had all of my personal data the first time and provided no reservation I am concerned for the security of my personal information. I need assurance that my identify has not been compromised by the agent who took all of my personal information and did not make a reservation with it.

I am filling a huge complaint I am not the person to ever do this type of stuff but around March 30, 2023 I reserved a ford flatbed in Madison Alabama with a gooseneck hitch I called twice on my way to make sure the vehicle was for sure available before driving all the way up there, so arrive and they tell me that they don't have one available that enterprise never checked in with them to verify at that location even though it was on the computer so they put me in a three quarter ton ram 2500 with no goose neck hitch causing nothing but a hassle with having to put reload my trees on to a different trailer and making extra trips cost me a ton of money messed up my entire schedule that week with my truck being in the shop also so then within a week I am getting phone calls wanting the truck returned due to a recall so they let me keep it a little longer but then stressed out about getting my jobs done and the truck catching on fire for the recall and did not even offer me another truck it really put me in a bind so then I let that go and tried to do more business with enterprise by purchasing a Chevy truck he runs my credit said I was approved than tells me later that day that they can't do transfers so he follows up with me on Monday said the truck is sold and now they can do transfers so I keep shopping and found exactly what I wanted a dodge ram with my budget he runs my credit and says I'm approved and I had to pay a thousand down I said not a problem so he follows up with me that afternoon says It's sold also then find two more trucks cheaper to the previous and then he says I didn't get approved and trying to sail me a Nissan Frontier at the location in Murfreesboro TN. and I laugh because I have been lied to with nothing but [censored] and wasting my credit score numerous times I have lost an entire amount of work by waiting on a truck from enterprise I am very angry and is the worst experience I have ever experienced and has ruined my credit score

Rental agreement # 91CXDY. I rented a car from 3/2-3/29/2023 from Enterprise location 10 2nd avenue, Burlington, ma01803. Seven days later, on April 3rd, they charged my car $224 for roadside assistance. When I rented the car, I told them I did not need roadside assistance because my insurance company covers this on rental cars. I called them for a week and no one answers the phone. I drove over there twice and asked to see my rental agreement. They never gave me one. I was told they never had a rental agreement. I know this lis not true. They told me they would sent what they have. All they sent was the bill for $224. Again, I told them I know they have the rental agreement and I want to see not. They keep insisting there is none. Since April 22nd I have gotten in touch with customer service. Ashley, who told me she will send info to branch manager and I would get a response in 1-2 days. They have my email and cell phone. Of course no one contacted me and I spoke with Leah on May 1st and she told me she would send info to branch manager and someone will get in touch with me in a week. Nothing. I want a copy of the rental agreement. When I was renting car I had my mother on the phone and she heard me tell them I did not want roadside assistance. They are ripping me off.

My family and I were traveling to OK from PA. Our flight was delayed so we missed our connecting flight in Dallas. I called to change our rental agreement to pick our car up in Dallas and drop off in OK. Customer service said they couldn’t do one ways on the phone I would have to do that at the counter. When arriving at the counter at the Dallas airport the woman behind the counter said they do one ways but I would have to call the number she wasn’t able to do it on her end. We stepped out of line called the number same thing they couldn’t help. We got back in line and went to another man this time. We told him what happened and he went to ask his manager. He came back and said he couldn’t do it and this point we said fine we’ll keep our reservation and change our flight and just drive back to Dallas. He said he would not rent us our car because he doesn’t believe we will return it. I said that’s the most ridiculous thing I’ve ever heard we’re not going to steal your car. The manager came out and just stood there while the other man said we implied we weren’t bringing the car back. I said no we asked a question, did what the other girl said it didn’t work out so we will keep our current reservation. Still refused saying he has the power to refuse our reservation because he doesn’t think we will bring the car back. Manager still standing there doing nothing. Late at night my whole family was there with limited options. I was told to look elsewhere they weren’t honoring the reservation. I have been renting from enterprise for over 20 years as I travel a lot. They didn’t care. We asked multiple other rental places and finally found another call at a lot more expense and lost hours of our trip. Most disrespectful people I have ever dealt with basically saying we looked dishonest and believed we were liars.

I received a letter from enterprise stating that I damaged a car. Not true so the car wouldn't start and I had to get it towed it was at my home when they had it picked up. The letter has no specific information, makes no sense. How can they send me this letter with. Absolutely no details of damage whatsoever. The car not starting certainly was not my fault. It's terrible to put fear in. Their customers with no proof or details. I will definitely fight this.