Family Dollar
Reviews and Complaints

I purchased a gift card so I wouldn't have to carry cash in the store, I asked if I was able to buy ANYTHING in the store with this card and was told yes. Well tonight I went in and asked for a bag of tobacco and tubes and was told that I wasn't allowed to buy that with the gift card. I proceeded to ask for her to show me where it says that in writing which she couldn't do. She then told me that SHE wouldn't sell it no matter what the policy said and when I asked to speak with the manager she said she was the manager even though I'm pretty sure she's not even 18 years old. Needless to say I'll be shopping elsewhere and anyone I know is going to be strongly urged to do the same.

My husband and I are new to the area . We rode oyr bikes to this location to purchase items for our new home. I had 200.00 in my wallet to spend tonight at your store but instead spent my money at the Dollar General . I left your store bawling my eyes out bc as soon as we walk in the store the cashier started ringing the bell yelling for the manager . She had a gentleman in line that she told hold on these two are thieves and come in the store all the time and shoplift. UNTRUE THIS WAS MY FIRST VISIT TO THIS LOCATION EVER ! Within one minute were approached by Laura Rice your imcompetent store manager who reeked of marijuana . Im a substance abuse counselor and Im certain the smell that was all over your store manager. She says did the two of you come on those bikes outside ? Yes we told her and very loudly in front of everyone in the store she said you two need to leave now or im calling the police. Confused my husband said why ? She said just because now leave now. I showed her my wallet full of money she said good for you leave now. I was in tears at this point . We did what was asked of us and came home calling our attorney. Im the niece of the mayor as well who was contacted immediately along with News Channel 15 on your side. Ive never been more humiliated in my entire life. Im a taxpayer and have a right to come into your store and shop just like anyone else. She apparently thought we were someone else and that we were going to steal . My husband and I both have very good jobs and have never ever stolen a thing in our entire lives. Ill be filing a lawsuite against this store for discrimination and being falsley accused of something im not. Your store manager however to avoid the embarrasment this lawsuit could bring to your store could apologize to my husband and I both. I deal with a large part of this county due to the type of work I do. Had one of my patients or anyone that knows me been in this store at the time Mrs. Rice did this it could of been upsetting for someone to believe this of me when im nothi g even close as to what I was accused of. I hope to hear from someone concerning this matter promptly my contact information is [protected] . Yours truly. Paul & Shannon Carpenter

I quit about 3 weeks ago at store #3726. I was an Assistant Manager there. I have alrady talked to the store Manager 3 times and the District Manager Cathy once and left 1 voice mail to her about this issue. Nothing has been done. Robyn Patton (Store Manager) has been talking to other employees and customers of the store about me and spreading lies about me. I called today and talked to the Store Manager in the Sterling, Colorado store about this too. I need this to stop and to stop immediately. I have another job already and happy now. She needs to do the same and move on and quit spreading lies to the public about me. She is also doing it about three other employees that quit at the same time as me. This is so very unprofessional. If need be i will be getting a lawyer and i will sue the store manager, district manager and family dollar. I have at least 20 people that will testify for me and i can supena a few more that i know she has also talked to. I am tring to go about this the nice way but nothing seems to be working. If i could have someone in a higher position call me so we can get this settled i would be greatly appreciated.

Loretta Pena

2013 Central Ave # 4, Dubuque, IA 52001. My mom, her husband, my boyfriend and I went to family dollar on August 9th for a couple important things and a couple things we wanted. There is a woman named Candy. She is a manager but has the worst customer service I have seen. We had to get a few things. Well one of them was going to be a bouncy ball for a little boy. We ended dropping one and bounced the other to make sure it wasn't flat or had a hole. The one we dropped I was getting ready to pick up when the Candy came to the top of the isle and said to all of us. She said we are grown [censored] adult. She would expect that from a kid but not [censored]ing grown ups. Then we told her we were getting ready to pick up when she said that if we dont pick it up now then we can get the [censored] out of her store. She constantly kept swearing and yelling at us for no reason. So what we already had that we needed we went a checked out. She was the only one working so 2 people out of the 4 of us went out. I tryrd yo stay there with my mom but she wouldn't stop so I walked out to. My moms husband then poked his head in and said is that [censored] about done yelling at you and treating you like [censored]. So then she finished checking my mom out and told her if any of us come back into that store we will be escorted out. So all of this happened because we accidentally dropped the ball and checked out another... as long as she's there I will never shop there again no matter what. That is the worst customer service I have ever experienced.

Saturday 8/11/[protected]:04:43--I went to check-out noticing a sign "CASH ONLY" taped over scanning machine. The cashier informed me that it had been down they were waiting for it to be fixed. Having a FULL buggy, I decided to go to the atm machine close by to get cash. Came back and paid for my items. As I was leaving wondering why my total was $86.19 I realized that all my digital coupons were not included. I went back in store and explained my issue. Cashier said there was no way to refund my coupons due to the fact the scanner was down and I would have to bring everything back in do a full refund and re-buy the items one the following day.
This being a BIG inconvienence: #1-Travel time one way for me is 30mins to the store --#2 Saturday is the only day for the $5.00 coupon--#3 the ATM cost me an extra $5 for the transaction cause it was not my bank #4 some of the coupons I was using expired on this day.
I am requesting a refund please. Please inform me of the status of your decision. I am a regular customer, in which I go this store at the least 3'xs a week.

I went to the family dollar store this morning located at 2165 W High St, Hanover, Oh 43055 as I do everyday. I didn't see the sign on the door saying they wouldn't open until noon because of the remodel and as I was walking to the door a woman said to just go in. The new assistant manager let me know that they wouldn't open until noon. I apologized and walked out the door. I seen her walk out behind (the assistant manager) me and I turned and said you might want to put a sign on the door to let people know. That was when I seen the sign and immediately said on i see the sign now and the assistant manager said know a rude voice the signs right there in big letters! I said you don't have to be rude then she said what did you say (again this was in a rude voice) so I said you don't have to be a smart [censored] i didn't see the sign. I then asked her name because I was going to let Caleb the manager know how she had treated me and she wouldn't tell me, she just got ruder and kept making me feel like I was stupid. I told her she was acting like a [censored] and I would not return until they found a new assistant manager. The last assistant manager had her moments but was not half as rude as this new one.

I went in and bought 2 packs of bar s hot dogs on the price tag it said 1.25 n rang up 3.00 I called n cashier was really nice said for me to go bck in n he would fix it when I got there the manager said he couldn't do anything about it I told him it is false advertisement doin that and told him well then I guess I'll get a lawyer he was very rude unprofessional and forgot that the customer is always right I'm including a pic of the price tag and my receipt I'm a single mother and I need every penny I can get esp when it comes to my food stamps so I'd kindly appericate your giving my situation your attention and a way to rectify this mishapp have a great day
Esther trujillo

My husband and I were on vacation in Sturgis South Dakota on August 10th. I stopped at the Family Dollar and bought this Tropic Sun sunscreen. we were able to use it twice and the button will no longer push down to use it. I don't have a family Dollar where I live so I can't return it. I would like to somehow resolve this issue. Thank you Justine Lund ( [protected]@gmail.com)

Family dollar store #12176 at 4007 Northside Dr Macon, GA - Saturday 8/11/2018 at 1:00pm. Tiawana (said shes the manager) was at the register when I walked up to purchase my items. Clerk had ear buds in & had a personal conversation the entire time she was ringing up my items. She never acknowledged me or made eye contact while talking on her phone about how much she paid for a cup of ice from Nuways for breakfast. I wasn't going to say anything to her even though she was rude. I saw my total (about $26) and handed her a hundred dollar bill & 2 quarters. She got my change out the drawer handed it to me & told me I could grab my receipt. I told her customer service goes a long way & she was rude for talking on her phone & not even speaking. I then told her she didn't even count my change out to me or tell me how much it was. Her response was its not her job to tell me how much the change is its on the receipt. I proceeded to get my bags which she never handed to me & was about to walk out the store when she made the comment "THATS WHAT'S WRONG WITH YOU'LL NOW". At that point I turned back around & told her customer service is first when dealing with people. I asked for the manager & she said she was the manager. This young lady was rude & if she's a manager then I'm scared to see how the rest of the employees are. I have never given someone my money & they dont Count it out in front of me or at least tell me how much I'm getting back. Having a personal conversation with a customer in front of you is very poor customer service.

I was in the store and purchased my items for $4.40 cents i paid with 20.00 dollars i just got from my bank account and the young lady gave me $5.60 cents back. Next i replied that i gave you 20 dollars she said i thought you gave me a 10 dollars i said no mama she said it was. Secondly, i said let me see the manager and explain to her what happen and she was nice and gave me my correct change which was $15.60 but in the process i left my items and they said it wasnt in there. I was very dissatisfied with the customers service and i will never shop at that unorganized location again.

I went into the store like I do daily and the same guy is always working I bring it to his attention that I had a Dr pepper that I was bring in to see if I could leave it at the register he goes I need your purse I said for [censored]ing what cause u can't have it in my store where there was several people with purses bigger than mine so I said why you didn't take that [censored]es purse so he calls manager and as I was going to get tampons so I went ahead on and he didn't know I was right there's he starts talking [censored] about me to another customer unprofectional if you ask me so I said [censored] it walked out and a lady was walking in as I was walking out he didn't say [censored] to her I was like you ain't going to take this [censored] purse.and they was calling the law I told them go ahead and if I don't get a call back you guys will hear from my lawyer. [protected]

I went to three different Family dollars about this product. the Locations was 100 West 95th, Chicago, twice and 6349 South Cottage Grove Chicago. At both of them I tried to get a refund on the product. I was told that Family Dollars I was told that Family Dollar does not do refund on Electronics and that was they policy so I could not get my money back. I do not that that is fair and I think that this policy should be changed for the customers that buy electronics from Family Dollar Stores. My Name is Leon Smith, my number is [protected]. I also think that if the Electronic Product do not work that an individual should be stuck with it.

The store is VERY dirty and messy, it's like nobody knows what recovery or cleaning is . There are boxes mounted up on every corner, nothing is in its place. I literally have no words to how disgusting and disorganized the store is. I can't recall one time where the staff has been either nice or helpful which makes the experience even worse. I honestly have no idea the how they pass a DM visit or any really.

I am a former customer of family dollar. I use to shop there at least four times a week. I recently visited a family dollar on Friday August 3rd to get my cleaning supplies. As me and my daughter were walking in the store, one of the employees yelled out at my daughter and said, you are not supposed to be in here, she kept yelling it and me and my daughter was surprised and we were asking her why and what is the problem? The employee would not never tell us, we were wanting an answer. She even told the other cashier not to ring me up if I bought anything I was so surprised how this employee acted. I was so furious at your employee because she humiliated me and my daughter. She finally calls the police on us and I heard her tell the police that my daughter had been banned from there for stealing, which is a fat lie, my daughter has never stole anything. As a matter of fact, my daughter does not even go in that store. When she goes with me to family dollar she usually sits in the car, but this particular day she went in with me because it was hot outside and she had her child with her. She must have her confused with someone else, but the way she talked to us was so uncalled for. She even threatened me when I was leaving, her comment was you know where i stay. The more i think about this incident the angrier I get. This was not the first time I had problems at this store, a couple of weeks ago I purchased a dress and I tried to exchange it for the exact same thing but a bigger size, the same employee would not let me exchange it because I did not have a receipt. The store is located on Norment rd in lumberton NC and the employee name is lynette pierce, I would appreciate it if this matter was taken care of because I really love shopping at family dollar but not this store. I was shopping there bacause it is near my house. Thank you so much

Store #[protected] Aldine mail rd houston, tx
I went to thisfamily dollar because it was closer to my house and as soon as i arrived they put a sign saying "i will open in 10 minutes" i saw employees mopping inside. I understand they were cleaning but i don't understand why they have to close the whole store up. It happens frequently. Some guy parks right infront of the store, he literally drives over the bench to park there( theres no parking spot). They are extremely disrespectful, i put in a complaing to workers there but no actions were taken, infact they were laughing when i tried to explain what the problem was. It's a shame that employees treat they're customers like that. They should take they're job serios which they don't.

Family Dollar in East Toledo, Ohio sucks. The store manager is rude about products out of stock and is always on personal calls on the company phone when we go in there. A cashier has left the register in the middle of a transaction to talk to another employee. Lines to the back of the store and 1 register open at all times when they have 4. This is the 5th complaint against them. They never have carts available. Shelves are normally empty. We have started to boycott this store and company. I would rather walk to dollar general then go to a company who cant keep employees or have rude employees and a messy store. This is the second family dollar store that i have had issues at. They have had at least 5 store managers in 5 years.

I went into your Mt Hope Ave store on my lunch 8/6/18. I picked up my items and proceeded to wait in line behind a Caucasian lady. The Rep or manager was a black guy with dress he ignored the fact that I was standing in line never did he say he ad going on break the lady he was talking too said that I was waiting on him as he went in and out from behind counter he then went on to say he was on break and I had to go in other line. I politely went in other line but was bothered by this profound unprofessionalism .

My daughter walked into the school with her bag, the employee came to her face and started telling her rudely to check in her bag and telling her who knows what people like you carry in these bags and it's a stupid bag, and a whole bunch of other things. Just cursing at her out of now where because she was wearing a hijab, she felt humiliated in front of all the customers and just left the store. When we complained he came out yelling at us too. Told us he had no time to baby customers.

I visited the Family dollar located at 19650 NW. 27th Ave. As I walked into the store I noticed that it felt like the heat was on. As I walked further into the store I found it very hard to breathe. There was someone in the store coughing really badly I'm assuming because it was so hard to breathe. As I was waiting in line I told the cashier that I felt as if though I would have an asthma attack because it was really stuffy in here. I asked the cashier if the manager knew that the AC was broken. He replied "yes it's been broken for two weeks and she said that there's nothing that she can do about it."
Those workers along with the customers are going to get sick. The germs are lingering and multiplying in the heat. I will be reporting this to the proper department.

I was shopping in my local Family Dollar store and happened to see a flat of water. I grabbed a few more items along with the flat of water and proceeded to the check out. The employee rang up my items and when the water rang up as $24, I asked why it was so much. He said they were supposed to be sold individually. Why was it still in a flat? I mentioned that maybe the employees needed to do a better job at arranging their products because it was a waste of my time to haul all that water to the front when it should have been stocked properly. He refused to sell me my remaining items and told me to leave the store. Really Family Dollar? Is that really how you want to treat your customers. I asked for his name but he refused to give it to me, said I should have read his name tag and walked away. I am absolutely disgusted with the way he treated me. How can a company allow an employee to treat their customers like this?