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Family Dollar
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1.2 12 Reviews 2301 Complaints
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Family Dollar Complaints 2301

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10:50 am EDT
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Family Dollar Falsely accuse of stealing

5/11/2023 I was in family dollars store at store no.[protected] highway 42 in rex,ga. around 1030 am shopping, when I came to the counter I purchased a 5 dollar Ballon, I come in that store all the time, I ask the manager could I go and put the Ballon in my car she said no because the middle age man that was putting out the product said I was stealing that I had put something in my pocketbook, I pour my whole pocketbook out and I told the lady do you see anything in here that is stolen she said no.she callsaid he do that all the time and she was going to write him he came to the front and apologized, but that hurt me so bad I am 65 years old never been to jail and I spent 73.12 in that store, I am thinking about getting a lawyer, for been humiliated, embrass, for been accused like that I will never go back to that store,thanks Ms jones

Desired outcome: He need to be fired,he need to have his facts right before he falsely accused people of stealing

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3:54 pm EDT
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Today May 11, 2023 at 2.10pm, You have employees ignoring the safety sign not to smoke near the propane tanks. This is very dangerous and should seriously be addressed. Just because they don't want to be in the sun and on their phones, they shouldn't put not only themselves in danger but other as well. I have provided pictures and a picture with the time and date as proof of what I am saying. Please address this, thank you.

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8:17 pm EDT
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I went to the Family Dollar store in Rural Hall Store # 07507 on 05/09/2023 at 19:14:54. I purchase item # [protected], 7 in 32 ct paper plates. showed on shelf as 1.00. I was charged 3.35 for them. I contated the store # [protected]. The yound ladt was informed of the price. Stated that the what the scanner picked up. I stated that is hig for them and...

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12:34 pm EDT
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I shop at the family dollar on West belvedere Ave. And there older cashier she is the only old one on the register. It's always something with her I'm tired of spending my money there and she has something to. say her attitude stinks really bad and she should. Not be a cashier if she can't handle customers the mangers don't care because they are already...

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6:21 pm EDT
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Family dollar has no air in the store and makes shopping miserable. I visited the store yesterday and asked why so hot and stated the haven't had air for years. I don't see how any worker could be happy serving customers. The store number is 06156 on 1201 e meyer blvd. This store is located in the inner city serving people of color. Please take care of the community and your workers.

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2:56 pm EDT
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Made a purchase for goobers on 4/29/2023 at store number 9249. I consumed the goobers on 4/30/2023. I left the box on the couch seen something crawling on my couch, it was a parasite/ maggot.. I then went to throw the box away and that’s when I looked inside and discovered after eating the whole box it had maggots/ parasites inside of it.. Called to...

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9:29 am EDT
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Family Dollar Stocking nut, snack section, 2months empty

2023, March, April. 2 months and there have been no nuts in stock. I have enquired about it multiple times and was told, trucks come in on tuesdays. Really enjoy those for a workday snack. I don't understand why they are not supplied, empty section 2 months?

Location, valliant, oklahoma, family dollar dollar tree combo store

1000 W. Wilson St. Valliant, OK 74764

Desired outcome: To stock the nut section.

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1:17 pm EDT
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Family Dollar Fraudulent marking of un-picked-up on-line orders as picked up and pocketing the money instead of refunding it

WATCH OUT FOR FAMILY DOLLAR - THEY ARE CROOKS!

I made an on-line order for about $20 or $25 and as it took a while to get sent to the store I bought the items (elsewhere) instead, and then simply abandoned the order, expecting I'd be getting a refund. Family Dollar did not send a refund and they didn't send email to find out whether I was intending to pick up. Instead they simply marked the order as 'picked up' and kept the money. Its hard for me to believe that any business, much less one of this size, would think they could get away with keeping the money people send them for un-received goods. DO NOT TRUST THESE FOLKS and NO NOT ORDER FROM THEM ONLINE UNLESS YOU ARE WILLING TO SPEND YOUR TIME TRACKING WHAT THEY DO WITH YOUR MONEY.

Desired outcome: I should be getting a refund instead of having to go through hoops trying to find out who I should speak to to get some answers

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1:07 pm EDT
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Beth has very nasty personality and unreasonable to deal with, she conduct and handling herself so unprofessionally that she had one of the employee (Courtney) crying in front of customers, this incident happen yesterday 04/26/2023. She has her husband in there working and he is not employed with Family Dollar. Beth use profanity in the store around...

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11:08 am EDT
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I recently went to my local Family Dollar in Dwight, IL #4022, as I was waiting in line, a customer paid and told the cashier to "keep the change". The cashier asked the next customer in line if they wanted the change, as she said she was unable to keep it. I completely understand not keeping the extra money in the register, as to keep the drawer even, but...

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10:22 pm EDT
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I went into store #03664 on 4/21/23 and attempted to buy some Dr Peppers that were on sale 3 (12 PACKS) for $12. The store had Dr Pepper, Coke and Pepsi all together so I assumed that all of the products were on sale. When I was checking out, the cokes rang up at 7.95. I'm a senior on a fixed income; therefore, I requested that the cokes be taken off. The...

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2:29 pm EDT
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Badge Image This incident has been reported to the Columbus Police Department and is pending approval Columbus Police Department 510 10th Street Columbus, GA [protected] General Information Incident Type SEE Something SAY Something DO Something Tracking Number T23001533 Report Date 04/21/2023 02:21 PM clear img Reporting Person...

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5:15 pm EDT
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Family Dollar Customer service

On April 18 2023 I purchased a 15 dollar igloo cooler with intentions on taking it with me to a get together that evening. I never made it to the gathering so the following day I decided that since I didn't use it I would return it and get some needed items with the returned money. First when I got to the store I confronted what ended up being the only employee at the time and she didn't know how to do a return so she called her supervisor and was told that it would be like 5 minutes before she would return. So I wait and walk the store picking out several items I would purchase after I was refunded. So after about 20 minutes the one I guess was on the phone showed up so I walk over to her and handed her my receipt and the cooler and she sucked in her teeth and says to me "I ain't taking this back" I said "excuse me? Why is that?" She then stated "because it's filthy" mind you the cooler had been sitting in my truck since purchased and hadn't been used. So told her that and she proceeds to call her superior and takes pictures and what not and so I'm still waiting for her to get a response. Finally after about 10 minutes of silence ishe gets a response and she is conversing with her superior all the while calling me a liar and looking down on me. Well this is where it gets good. She says to her superior I couldn't resell that to anyone. So I say I bet that I could go pick one of the shelf that was just as if not "filthier" so she says do it. And I did! The first one I saw and didn't have to open it. It had a dark smudge across the top of the lid that looked like what was inside the one I purchased. I even quoted your return policy and she pretty much told me off. The employee in question was named "Ronica" and the store in question is 1717 N. Pace Blvd. Pensacola, FL. I think "Ronica" could use some customer service classes and I truly hope that she is not anyone with a supervisor title. I would appreciate a response to this as I will be posting this on every site that will listen. [protected]@gmail.com

Is my email address thank you

Charles Nelson

Desired outcome: I think Ronica should be reprimanded, stripped of any supervising titles and properly trained on store policies and customer service skills

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RickM1
Flagler Beach, US
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Apr 29, 2023 5:56 pm EDT
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Howard, liberal return policies are designed specifically to encourage people to buy things they dont know if they're going to need based on the ability to return it if the need doesn't materialize. such policies tend to work in favor of the store over the long run which is why they continue to persist in practice. As far as who has final say about a return, policy is one thing, but to a well trained retailer it is always customers such as Charles that must prevail because such customers can make the denial of a legitimate return cost the store far more than acceptance thereof. There are times when you must give up on a battle to win the war.

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3:04 pm EDT
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I went into the store located at 2124 Bank Street in Louisville Ky 40212 on april 17th 2023 and I purchased a portable tire inflator with a couple other small items. When I left the store the young lady Kristen (I believe) did not give me my reciept. Also when I was in the store I was made to feel very uncomfortable because I believe a male employee...

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12:34 pm EDT
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I had permission for the senior asm to get a pack of cigs and pay the next day I did pay the next day and couldn’t afford to get another and pay for the previous so I was gonna pay the next day since it was payday senior asm had the asm look on cam to make sure I paid she seen I kept the pack that I had every intention of paying for I even offered to send...

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8:32 pm EDT
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I went to the store yesterday and got honey nut cereal and toilet paper and some more things. When I opened the toilet paper up last night, a strong smell came from it, it smelled like tide detergent. So today I opened up the cereal, it has a strong smell of detergent too! It made me gag to my stomach. Why does my food and my toilet paper, smell like...

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6:55 pm EDT
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Family Dollar No workers

The manager is working everyday all day and no help! Why can't family work for her when they are in a super small town and have no help!? Least she works and gets the store done. The workers she has calls in constantly and also got scammed at that store Leena was her name and is rude! Allison the manager is amazing and her daughter is too when she worked there while her mom was gone. Then yall laid her off cause she can't work there cause her mom does!? That's not fair and especially when she will work and helps that store alot.

Desired outcome: Hire her back and let her help that poor manager shouldn't have to do truck alone and work 12 hour shifts 7 days a week!

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5:58 pm EDT

Family Dollar Racially profiled/ harassed

Easter day April 9th 2023 the family dollar at 6721 e Admiral pl tulsa ok 74115 store # 5022. I came in the store a lady that i presume as the manager though she had no name tag and she was not the cashier watched as I walked in looked at me with a non friendly look i smiled at her anyway she looked at what I was wearing, looked me back in my eyes and never greeted me. A white female followed by a white male enters the door and she greets and says hello to both.

Once I got to the register I did say to her it was weird and she was weird for how she watched me walk in and said nothing to me but greeted the next two customers she asked what did you say ?are you talking about me i looked her right in her face repeated what I said .she followed up by saying well [censored] you ddnt have to be rude i told her you work here not me she was not professional she's calling me all kinds of [censored]es if I don't like her store I don't have to buy anything. I said no were still going to purchase because she didnt onow the white lady and i came together she pushed the items closer to me and motioning her hands and said yea [censored] you better buy all this [censored] I said reverse psychology does not work and she proceeded to say I'm dirty look dirty my mother's vagina is ran through smelly so am I so unfortunate that a worker does not greet you when you came in to spend money but I know customer service is not valued i don't have faith on this bieng solved because as nasty as she was to me I could tell not her 1st to a customer

Desired outcome: Terminate

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2:14 pm EDT

Family Dollar Co worker the manager whyona hamer

Y'all have a child molester working at family dollar in Winston Salem NC at University Pkwy and she is mean and disrespectful when I came in there she start to complain about how u working here and ppl stealing our the store a lot and ppl coming in running mouth when they can't buy something or they don't have change well I came in one day trying to get cash back and she flip on me talkign about we not doing cash app u can go somewhere and do it cause I'm not and we got into it and she went to her car and open the trunk and pulled out a hammer like she was gone hit me with it and I'm going to the police about if nothing is done

Desired outcome: She don't need to be there customer service go along way she need to be replaced some where else

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6:19 pm EDT
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Family Dollar Customer

On April 4, 2023; I purchased several items at Family Dollar store # 11433 located at Griffin Road Fort Lauderdale, Florida 33312. The male cashier gave me torn $10 dollar bill. Therefore, I asked him for another $10 dollar bill that is not torn. The male cashier said, "You have to wait until someone pay with cash to open the cash register". I stood and waited for about 5 minutes. No customer paid with cash as I waited for the male cashier to give me a untorn $10 dollar bill so I asked for the manager of the store. The female manager of the store replied, "I am the manager of the store." Then she said, "I cannot open the cash register you have to wait until another customer pay with cash. I stood next to the cash register and wait. However, no customers entered the store. I asked the female manager for a refund for the items I purchased. The female manager did the return. Then I said to her, "Now I am purchasing the items I just returned. The female manager was upset I decided to purchase the items again. The female manager threated me and she aggressively place the money (balance from the purchase) in my hand.

Desired outcome: I would like Family Dollar to fire the female manager

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Debra Howard
US
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Apr 20, 2023 11:37 pm EDT
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Wow, that's funny. Good for you. Most individuals fail to realize that, we all have to work somewhere in order to ern wages, and we all have the same need s for life essentials. Unfortunately, some individuals in the world do not obtain employment in their field of interest, therefore, they fail to adapt to certain positions, as well as, adjust to employee responsibilities. They do not understand the fact that, without a constant flow of revenue, their place of employment will not sustain into the future, they will be without whatever income they are receiving, and it's totally bad for single parent female who has three or more children, etc...the of reasons as to why individuals must learn to be respectful of others goes on...

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
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4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Manager - unauthorized order was posted on Feb 11, 2025. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2313 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar Contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 15, 2025
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Family Dollar is ranked 23 among 124 companies in the Retail Stores category

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