Family Dollar
Reviews and Complaints

To whom it may concern, I am a very upset with my visit of your above listed store last night. It has been many times that I have visited that store since it opened and each time I go there, no one there speaks any English, yet I never let that bother me until last night. While shopping with my fiance last night for some BC Powder for pain that I was already having, after picking up the item, I was ahead of my fiance to left turn down towards the cashier aisle and behold there was a storage container that should have been in the back storage area or maintenance area that I end up tripping over... I was able to brace myself from hitting the floor, but in the process from hitting the container unexpectedly my left leg was twisted. I was in so much pain after that moment, I had to lean over the counter near the end where the container was. The cashier never paid any attention as to what had happen, not sure if she realized it at the moment. Anyway, once I was able to move, I headed down to where the cashier was assisting another customer. Then there was another lady that came to the front, which I began to ask her was she the Manager and she addressed me with a confused facial, don't understand what I was saying motion at that moment it was apparent that she did not speak English. So I ask the cashier if she spoke English and she said no. I then tried motion signals, by pointing and speaking towards the container at the end letting her know that I had tripped over it. Me being in pain, my fiance then guided her down towards the end where the container was as she walked along while still behind the counter, he pointed it out to her as well as trying to tell her in English, but she clearly seemed as though she had no idea what he was saying. Yet the part that upset me on top of being in more pain, was that the cashier or the other person never even moved the container, never tried to understand what we were saying. I need you to know that just last year May 5th 2017 I had to have a full hip replacement on the left side that hit the container in one of your stores. It is unacceptable that the aisle, especially where the cashier is would have containers in the walking area of the customer's that can't be seen and just sitting there in a bad place that can cause someone to fall and seriously injure themselves. Yes I was already in pain, which is why we were there to buy the BC Powder medicine and that hazardous environment that night at the store number listed did nothing more than to cause me more sever pain. No I did not call the police, though the thought did cross my mind and No I did not go to the emergency room, though the thought did cross my mind, but I did take the medicine that I bought, I did get up this morning still limping in pain as I explained to my Manager this morning, all just to be able to sit down at this very moment to go to your website and write about this incident. Therefore, please know that I plan on continuing to address this issue by contacting the Better Business Bureau to make sure that my letter of incident has been addressed by your company. I did notice after the incident that the store has camera's, so the incident as I have described should be recorded. I also took a photo of the container that was left in the aisle after reporting it to the cashier. ( Andrea Byrd )

true story that happened to me: please read entire post and share and tag people.. Backup page Jay Partin

For those that don't know I was a manager at Family Dollar in Raleigh, NC for sometime. I left Rock Quarry Rd store from Amber Pike was an awesome store manager/trainer and went to south Wilmington st where the trouble began. So on my first day as Assistant Manager at this store with a lady named "Donna Parker" I text her and asked her for the safe code and her response was "Justin A [censor]ing n[censor]" (pic below) so I immediately was like wait what the [censor]! When I finally answered her call she kept telling me how sorry she was etc etc so I hung up on her.

So then I proceeded to call my district manager Michael Mason to make him aware of the situation and he had the nerve to tell me it could've been a typo and that he don't need that kind of drama... how in the hell is it a typo when her response should've only been numbers!? Then I have him on a recorded conversation with him telling me he's not going to do nothing about it, everything is going to stay the same and if I want to continue to work at family dollar I have to make it work with her there. So I called out the next day because I couldn't work a 9hr shift with her I was in pure Disgust with her.

Once My district manager did nothing about it I called Mrs. Tish HR with Family dollar and was told she said she's going to stick with Michael decision. Then I called corporate and they gave me a ticket number and contacted Mike and Mike told them he took care of it (which he didn't)

I ended up filing a complaint with the EEOC!

So Michael Mason ended sending me to New Bern Ave store with Jabir Suluki and that's when more trouble began. My hours went from 36-40 hours a week to 28-32 hours a week. And family dollar has a policy about Retaliation which Jabir actually sent me the other day (April 13, 2018) pic below.

My last day was April 7, 2018 when I was leaving for my shift and my register was $94 short. Yes $94 so I was like what in the heck. So The Money I was short ended up being in the Safe because the safe was $100 over and I never got the change I needed for my register. Mind you me and another manager named Mark Byrd counted it together and both saw it was over $100 so that's what happened I added that Money to my deposit and left for the day.

Also you see jabir on camera going in my register when I wasnt around!

So come Sunday 4/8/18 I called the store and cashier answered the phone and I asked her when the next time I work and she handed the phone to Jabir and he send ummm come in at 3pm so I come in look at the schedule I had no days on the schedule I'm like wtf and asked mark wassup with that he said jabir not done with it... so I end of talking to Jabir and he was like he basically had to take me off becUse of my shortage and I said I was never short my money was in the safe and he told me well immediately after I left Mark counted the Safe behind me and it was $100 short so he put the money back. So I said let's watch the camera he said I will and will give you a call and I said nah buddy we gone watch it now so me and jabir watched the camera together and on camera you see me and mark count the Safe I took the $100 out that it was over and Mark put it in envelope and dropped it with my other deposit.

So as we watching the camera soon as I left Mark lied. He never went in the safe until 2 in a half hours later. But he never counted the safe. Mark closed with Tara Beautifulone Womack and they both are seen on camera using each other register poor cash handling etc etc. so as we continue to watch Mark was short Some Money and they both were trying to find it. So on camera you see Mr. Mark Byrd take money out my deposit to cover his shortage which made me $104 short and I was terminated by it!

Like I told Jabir his money could be short when he sends his cashier Tara to the bank or when he sends his relative that's not even a family dollar associate.

Then Jabir ends up taking time from me out the system which I worked and owes me 16 hrs + for PTO time so he says I have to come in and approve my time or I'm not getting laid which I have never ever done before while working with Family Dollar!

Bottom line I was screwed and I want everyone to know...

WRAL TV ABC News Abc11 Eyewitness News *Family Dollar Employees* CNN

I am complaining about blatant drug abuse by a store associate. The associate has been noticed on and away from her position abusing illegal street drugs. This person, Breanea C. Loveless has even been known to have drugs on her during working hours. I have reported a few of the instances that I have noticed, and was then directed to use The FD website. The store #3187 in Mobile, AL. I have spoken with managers that have charge over her and was told that the hiring and firing of an associate could only be handled by corporate. So needless to say she remains employed. Although she comes to work reeking of marijuana, high, and with drugs in her possession. And I do have both pictures and videos of the associate getting high while still in Family Dollar attire prior to and after her shift. These pictures and videos have been turned over to her manager, but I too have some in my possession if needed for proof of this complaint. 04/17/2018.

I went to store 11310 and was trying to do a refunded for 8 bucks because I didn't make the purchase at that location the cashier that did not have on a name tag told me she cant return my items.. So I was unable to get her name the manager gave the cashier her password and employee id number so she could ring the customer up before me but refuse to do my return. The manager did not come over there neither. To assist I was very upset and i'm still upset I had to go back to the original store where I made the purchase.. I wont every go back to family dollar again

Today, I went to the Dollar Store to pick up some craft supplies for my granddaughter. After walking through the store and not finding anything on my list, I saw a man putting items away on the shelves. I said, Do you work here? and he respond in a negative way, "Yes." So I asked him if he could tell me where I could find the items on my list. He said the only had one out of the 5 items and were out of glue but it should be in soon. Fine. When I go to check out, he was at the register. I showed him a pack of 2 aluminum pans that were packaged together, so should be $1. I showed him a receipt from my last visit and that the cashier had charged me $1 for each pan in the package. I had grabbed the Lasagna Pans to show him what I meant He said are these exactly like the ones you bought? I said no, but if you want I will go back and find them. So he said, I'll give you this pack at no charge but your receipt is from 3/22/18. In the future try to be more timely when returning things. I told him I would have been in sooner but my father passed away on March 31st and I haven't been out much. Then I told him I could not believe
he was making such a big deal over $1. He told me I was the one making a big deal over $1. Really? He was arrogant and rude. If he does not want to treat customers in a respectful way he should find another job.

Resolution? I think his Name Tag read Tim or Jim. I would hope someone could tell him that if he is that unhappy with his job/life he need to find another one. He doesn't know what each person he has contact with is going through. He totally ruined my day with his negative attitude and I don't think I will be going back to The Dollar Tree anytime soon.

I recently picked up your weekly ad 4/9-4/29 that had a picture of the Edison Light Set 10ct. I thought these lights would be nice for my yard/patio. Little did i know that i would have to search 10 stores and drive more than 15miles outside of my neighborhood to find them . Which is strange because there are 2 FD stores less than 1 mile frim my home. Can someone please explain why NONE of my local branches had received these Edison Light Sets to sell. I asked each store mgr and each one said their stores did not receive those lights. Can someone rectify this situation? What is the point of having a store in walking distance if i cant get what i want there and end up wasteing time, gas and more money to find the products i want across town?

The family dollar store in hutchins tx and went to pot since stacy left... The store is always nasty, boxes stacked in the middle of the walk way. Some rolls you cant even get down due to boxes.
The atmosphere is like walking into the club. Yes! I said walking into the club the cashiers have their phones on playing music. Theirs a few cashiers that will check up out while making a personal call on their personal phones.
Went into the store around 10am on April 15, 2018 and was greeted at the door by a cashier dont know her name due to nobody wears a name tag. Which told me their only taking cards no cash. Something needs to be done about this store. What happened? In the past year the Hutchins texas family dollar has done awhole 360 but not for the good. Please please review the tapes at the store or just drop in a see for yourself. Thank you and have a blessed day

I went to Family Dollar 4-
I asked if my grandkids can use the restroom. The worker said they were out of order. I told her I'm calling the 800 number. Than she said okay. They had out of order signs for men's and ladies room but they weren't out of order. They store was so dirty and things every where. The water fountain had trash stacked up. And it smelled like dump. I do have more pictures of the store. And this is not the first time the store has been so dirty.

I went into the westpark and w broad st location and realized my husband left my paycard on our nightstand so I put the product down and as I was leaving the store I was putting my wallet back into my purse and there were a couple others walking out with us and the besper went off and I guess because it looked like I was in my purse the manager a mixed male ran up behind me outside (at first I thoughr it was my husband cuz we were arguing) and tore my purse off my shoulder! It scared me when I realized who it was... Someone just trying to steal my purse so I didnt know what to do. He then took my purse inside the store and refuses to return it to me even when he seen that I didnt have anything in it that belonged to his store! Im considering contacting an attorney because I cant get my property back. Im missing work and other things because all my important info is in my purse. Please contact me as soon as possible.

I recently visited a Family Dollar located at 5808 W. Hampton Ave in Milwaukee, WI. Now just to let you know I work just a few blocks from this location and also live close to this location as well so I frequently do my shopping here. The store is to open at 8am the store is NEVER OPEN at the specified time. Today I arrived at the store @8:15am and their vendor truck was there with bars over the store. NO EMPLOYEES TO BE FOUND ANYWHERE! And this is not the first time that I have visited this particular store and have encountered the same thing. The parking lot is treacherous for parking. I absolutely enjoy shopping with the Family Dollar franchise but there is some work that could be done. Another instance would be that every time I visit this store the workers have no RESPECT for the customers as far as staying on the phone talking while checking someone out...having the music playing from the phone that has vulgar/offensive language...that's just to name a few things that I see. Professionalism should always be key!

I was in the Oak Grove La Family Dollar store around 5:20-5:25pm today the 10th of April, 2018. I'm pretty sure the lady in front of me purchased 2 rugs with a food stamp card (EBT).I heard this has happened
before with people buying cigarettes.
you may want to check it out before the law gets involved and gives your
store a bad name. The manager/cashier never batted an eye with it?
I understand people having to have help...for food, not rugs or cigarettes.
I truly hope you look into this.

Hello, I'm upset I just purchase Ajax large bottle-52 oz over the weekend and the price for .95 after $ 2.00 coupon was apply I did get the deal with my fabouloso but the cashier did not honor the price on the shelves or in the ad and she was not trying to assist, The coupon was clipped but not applied.
This issue has happened before and causes a major inconvenience and I need to be compensated for the trouble I'm having with you all faulty system and false advertising that was recent done over the weekend.

Thank you,
Maria
[protected]
[protected]@gmail.com

We had the misfortune of shopping to see rats running amok in store. Which caused great concern to even touch product. Since there for a few things tiolet paper, paper towels, laundry detergent, dawn we walked out spending $ 36.13.
I had read 2 wks ago of a problem of rats, mice etc both inside and outside the store #08692 - Southfield, Ecorse MI. We chose to go to this store since it was new built. We could go to Lincoln Park store. But chose 08692 was bigger & more organized.
With that being said, we wont shop there or many local people either. Why the store remains open until it is safely eradicated & humans can trust products contaminated free? Let alone dodge rats/ mice scurrying about.If anyone has kids, I shudder about their danger.

I was at store #6656 on W. Tyvola Road in Charlotte NC trying to purchase a few items around 9:40pm Brought my items up to cash register the cashier Quavious was giving me funny looks as he waited for to swipe my debit card he handed me reciept without bagging my stuff most cashiers there make sure they bg while your swipe I ask if he was going to bag my stuff he comesbback at me with what do think of doing then starts to put stuff in bag with an attitude Of course I get upset we exchange words he starts yelling about how I fot him [censor] up and calling a botch and curse jr didnt want to bag my last item which was a drink I stood upset asking him to bag he goes on something esle talking yeah its me ammback talking abiut tell mhim to pull up reffering to a beef he had months last year pass with a guy I know now iam really angry now because he harassing about something I have nothing to with and has nothing to donwith my store purchase finally the [censor] store manager Shantora g rab the drink and said this is your I grabbed the drink snd my bag abd proceeded to leave he still talking abd called me [censor]. as am leaving. For 1 iam a very loyal customer and was shopping there 2-3 times a day I spend about 100.00 or more a day all the cashiers know me am very disappointed and do not want to reteurn to that store even though its the closest store I rather ride out esle where iam done and I feel the manager Shantora shloud have stepped in and told him to get of register and she should bagged my stuff once she saw there was a problem. I no longer want to shop with any family dollar stores my name is Jamela my phone is [protected] and email is [protected]@yahoo.com please get back to me asap about this matter thanks.

I Mrs. Debbie Smith purchased a Green dot money Pak reload at Family Dollar #4108 on March 8, 2018. A $500 & $200 reload. On March 22, 2018 downloaded the $200 but wasn't able to load the $500. Went back to store wasn't able to receive refund of any type. Called green dot representative was able to get refund. The store needs 3 digit passcode off receipt. I'm requesting the 3 digit passcode or a copy of receipt. My next step with hire a lawyer to supena a court order. Debbie Smith#[protected] card number [protected].. thank u

trying to get my 25.00 back since day before easter---manager can't seem how to return x-box gift card---says she's gonna call someone to help her but she never has time---too busy arranging store---not very professional---get your employees to do that while your working onsatisfiying the customer---I've worked retail before and know that you'll get abetter review waiting on the customer first---said she would take care of this today --friday but now she's in another store doing something---madawaska---just not fair---

I was at the Family Dollar #04281 in Oklahoma City. I desperately needed to use the restroom. I am 52 years old and a Diabetic. When a Diabetic has to go to the restroom, they have to go right now. If they don't and the nerve relaxes, they can urinate on themselves. I asked for a restroom and the clerk was telling me that I could go to a local business. I stated that I was a Diabetic and that I needed to go now. I told her there are 23 million Diabetics in America with up to 86 million to develop Diabetes. She thought I was angry with her. I wasn't. I told her I have a Master of Public Health degree, wasn't dumb, and knew what I was talking about. She called her manager and told her I was mad because she wouldn't let me use the restroom. I told her I wasn't mad. She wanted to take issue and let me know it was a corporate rule. I told her I would be sending an email to corporate with my complaint. Dollar General has public restrooms and half the time they are open for the publics use. Sure sometimes they are out of order, but the fact is they have public restrooms and don't restrict usage. The only reason I continue to go to Family Dollar is because they carry the Just for Men hair color. Dollar General quit carry the brand that I use there. I may start going to Walmart and pay a couple dollars more just so I can have the assurance that I can use the restroom if I need it.

The manager at the Family Dollar located at 2045 Donald Lee Hollowell Parkway, Atlanta, GA 30318 closed the store at 9:45pm, April 3, 2018. The closing hours posted on the front door is 10pm.
I spoke with neighbors in the community about the early closings and was told this happens frequently. As much as I appreciate the store's location I do not appreciate being denied service before closing hours.
This issue will be communicated with the Grove Park Neighborhood Committee.

If your Store hours are set and posted for the customer's Information. That means that your store closes at 10 p.m. to the customer that should mean that the door will be locked at 10 p.m. when a customer comes to the store at 9:55 and finds the door locked and the clerk counting their drawer, then store must have closed before 9:55 and not at 10 p.m. I should have been able to go in and grab a gallon of milk without a problem. I pointed to the clock on my phone to the clerk it said 9:55 and she motions were closed. Winn-Dixie closes at 10 they're probably 300 yards their door was still unlocked 2 minutes to 10 which it should be. Point being, if you're going to close early please advise our customers that you will close early not try to patronize your store 5 to 10 minutes before the normal closing time. I know if you sell a gallon of milk or not is not going to make or break you. But it leaves your customers was bad feelings about the experience. Sorry to rant, feelings about the experience causes tension for the customer towards the store employees and the customers in the future.
Please help, I know the manager will never do that and probably doesn't know that it happened. The manager has never done that to me. But in the past other workers have in the last 10 minutes before 10 not always but from time to time like tonight April 2nd 2018.

Thank you for your attention in this matter. Looking forward to better times in the future.

Yesterday I drove to the family dollar in Marshalls creek Pennsylvania...Love your store and products..I couldn't believe my eyes when I walked in there. Filthy dirty with debris all over to the fact that I feared of seeing a rat. I walked down 1 aisle and looked at another and couldn't get out of there soon enough. Fyi this store is going to give you a bad name