Fashion Nova
Reviews and Complaints

my name is Dina Uahupirapi I order Jumpsuit order [protected] but the size I order is small want to exchange to size Large...tell me what should I do

I made an order at fashion nova on july 25th and the package was suppose to arrive august 2nd. It's been over a month and I never received my package. The delivery carrier claims to have delivered it and left it in front of my building but it got stolen. I've been emailing fashion nova in regards to my stolen package and how aggravated I am but I haven't received a response from them. I believe they are ignoring me to not help me resolve this issue. I demand a refund.

I have made an order on August 18th, 2020 through the Fashion Nova app and an error happened during the purchase. The app charged me $68 twice for the same order. I sent an email to Fashion Nova regarding this error and someone tagged as "Nova Star" replied to me saying that "once the order has been placed we are unable to go in and cancel, modify, edit, or change an order that is placed regardless if it hasn't shipped out yet". I find this completely absurd because somebody should be able to cancel that order since it hasn't be shipped out yet just like every retail company can. They also said that when I receive the items, I'm able to return them for a refund but I'm RESPONSIBLE of the shipping cost. In addition they said that when I return the items, they will refund me the money as a Fashion Nova gift car which I of course I don't agree with at all. All I'm asking is for the cancelation of the repeated purchase which was an error made by the app not by me and that's all. I can't even imagine the amount of customers this company has lost because of this exact same lack of respect, unbelievable. What if my purchase was instead of $68, $200, $300 or even more?

I NEVER received my package from this company! I filed a complaint and was declined a refund despite never having an issuer prior ! No pictures of this delivery was available proving the package was delivered. It took days to for a customer rep to even get back to me on the complaint. I'm disgusted at the lack of customer service and total disregard to a loyal customer.

I filed an order with fashion nova on the 22nd of this month (July). I paid over 500 for the order as well as 5 dollars in express shipping however I had not received any kind of confirmation for my order. It was supposed to deliver within 2-3 days but it did not. I emailed multiple times since the money was taken out of my account but I had not received any kind of communication, let alone an order number. However, I got an email last night (27th) stating that my order had arrived but to an address on my street that does not even exist. I dont understand how they could have even shipped something to a nonexisting address. My order says it arrived though I do not have anything. My order is [protected]. I would like a refund on my shipping and to know whether or not I am receiving my order.

I placed an order Thu 7/9/2020 10:55 PM on fashion nova. On 7/11/2020 9:35 AM my order was confirmed and was said to be on its way. Two days later I decided to check the tracking Number but it was not showing an parcel. I checked three days later to the same thing. I then sent a message to Fashion Nova but got no response to my inital email. I then tired messaging them on Facebook and to this day no one has repsonded but they keep sending discount codes. I kept emailing unitl I got automated messages but no one has yet to address my issuse with my order although the site says 24/7 customer service. It is now 7/21/2020 and no one from fashion nova can tell me the status of my order #[protected]. I ordered this for a special event on the 30 of this month but I can now forget that. I have sent over 10 emails to fashion nova and I'm now force to made an offical complaint to the Better Business Bureau, then file a suit because this is now ridiculous. Fashion Nova seems no long to care about its customers satisfaction. I need a real person from the company to address this issuse or give me back my money.

I made two purchases online july 5th 2020. I received my second order first and have not received my other order. I went to track the tracking number through lashership and it said it was delivered and left with returned. What are the next steps for me to get my refund back of $195.91 or ask for a reshipment of my order.
Tracking number is 1lscyjroooov9xc
/delivered 7/14/2020 @5.00pm
Left with: returned
Jersey city nj 07307...
Please feel free to call me @[protected] or via email @jasmine. [protected]@gmail.com

I placed an order over 2 wks ago and haven't received nothing. Order #[protected]. Its already paid for yet I don't have it and no delivery information. It was suppose to b here on the 11th. I've tried contacting somebody several times and still no response. None of the numbers work and nobody responds to emails. I either want my money back or u need to send me my [censored] that I paid for

My name is Pamela Winchester I have order thing for this company before but this time I'm not sure what happen. On June 6 2020, I order another Mask And on 7th of June I get a email saying that say package scheduled to be delivered. Tomorrow. Order # [protected] on June 16 I get another email update saying that my order is on the way, then I get another email saying my order was returned to them. Now it June 25th order # [protected] I have reached our many time with only a small result of a email that getting me nowhere. July 8th they send me a email saying there giving me a gift card credit of $8 and some change not including the shipping and handling I paid for in which I tried to use for the same item only to find out that the cost was more. And this point all I want them to do is send me my mask or return my money back to the card that was charged. This has be on going for over a mouth. The last email is today July 11th saying that This is an email to remind me that you request #[protected] is pending and await for my feedback but there no acces to there email to reply..

I ordered with fashion Nova over 1 week ago, the estimated delivery date shows the 9th of July. Fashion Nova sent an email saying my order on its way and sent a tracking number but Ups didn't receive the package so fashion Nova didn't sent my package and already take out my money. I sent three emails to them and can't get a response up to now. Tracking # 1Z74A6910393644047

I ordered from fashion nova June 27th and and have been waiting since then to receive it. I have confusing tracking wich looks like the order was lost in the process, but the company OnTrac (the company they use to deliver in Southern California) posted my order as delivered. I have not received any product and neither companies will get back to me regarding a full refund. Kaitlyn.[protected]@gmail.com

I ordered merchandise over a week ago. Website gave an estimated delivery of July 2nd then July 14th. But I received a text message and email saying my items shipped. This is not true nothing has left fashion nova facility. Fashion nova sent out tracking numbers but have not sent items to ups. It's all lies. So my merchandise is just sitting there. But fashion nova immediately took payment with waiting so i deserve the same

I placed an order and never recieved a confirmation email.. they took my money and never sent me anything ..
They also wont respond to my emails. I am infuriated!
The only response I have gotten from them is
"We dont see an order from you" even after i sent screenshots of the money clearly being taken out of my bank account from fashion nova.
They delete social media posts too! I will be telling every single one of my girlfriends not to shop from them ever again. The worst customer service I have ever come in contact with.

I mailed my returns on 4/27 fashionnova hasnt updated my shipping which lastly is in california for 5 days. They won't answer my calls. I reported them to the federal trade commission as well as the bbb. They won't return or issue a refund. I want my money back now. I spread the word on every site. Order # [protected] and order #[protected]. Totaling 107 it's been well over a month. 1 month and 5 days.

I ordered clothes in march 2020, week 1 but soon after they just deleted my profile pretending the order was never made.. But my bank account and credit card details are proof of the money taken. They refuse to acknowledge any of it. After much or writing on playstor, social media etc, they send a claims form.. Which I filled but it's been almost months and no response.. Of course I keep. Gettingbtheir promotios and ads and vouchers of discount

I placed an order for clothing from Fashion Nova which was delivered on May 5th 2020. The courier left the package at my door when I arrived home the package was gone. I immediately notified the police and the courier as well as contacted Fashion nova. I provided them with a police report number and I filed a claim with UPS. After going through all of the proper channels I was told 3 weeks later that there was nothing that they can do. I am appalled at the fact they have no way to protect consumers from theft and that they also seem to not care at all. I wasn't even offered half of my purchase, store credit, replacement or anything. A total slap in the face as well as an insult to my character. As if I would file all these claims and call the police and constantly correspond with them for nothing. I am a single mom who is already struggling and in light of this pandemic consumers support and money should be taken very seriously.

Dear Sir/MA,

Top of the day to you, please i have make a some request online and add them to my bag, but unfortunately i'm finding it difficult to get subtotal/ value.

Is there any step that i'm missing ? kindly advise.

Warm Regards,