Fashion Nova
Reviews and Complaints

I recently bought a dress for 37 dollars. I checked again and realized it was the wrong item and had emailed you guys to cancel it. There was no problem with canceling my order but now you guys haven't gotten back to me on getting my store credit. I always shop here but now I am thinking you guys are just scammers. I would like this issue to he resolved quickly. My order number is 6661461. I would like my store credit immediately.

Fashion Nova is complete scam. Do not believe the hype! Customer service is the worst I've seen yet. Not only don't they speak on the phone but via email you will end up speaking to 20 different people telling you 20 different things. They do not issue refunds even when they're wrong and they're just terrible. Fashion Nova is trash. Don't waste your time. The clothing is oddly cut much smaller then expected and pretty much made for dolls. They refused to give me a refund for items I never received so I will never purchase with them again. Useless store credit honestly. I hate this company.

I have spent so much money at Fashion Nova it is almost embarrassing. I had returned some items that didn't fit on 6/15. Got confirmation from USPS package was delivered on 6/17. Two weeks later I'm still not getting my store credit. I called post office, confirmed returned address and all was good on usps side. Fashion Nova replies with this automated email stating someone will get back to me. Over one month later...nothing! I email every single day and all I get is the automated email stating a case# has been created and someone will get back to me. This has been going on for over a month and no one has contacted me. the telephone # provided is automated! you cant speak to a live person. the other # provided pertains to the u.s. postal office...like really? UNBELEIVABLE how a company claims to be this great when in fact this company lacks soooooo much. That was the last time shopping with fashion nova. I wish everyone would stop buying from this company that has no concern what's so ever to help costumers with their issues.

I ordered a dress worth 60$ from fashion nova on June 13th and it's now July 23 and I haven't even gotten any update on my order... the only email I got from them was order confirmed. No shipment info because it haven't been shipped, I emailed them a million times and only have gotten automated emails, called them more than ever but every time no one is available...left voice mails for them to call me back... got no call back... I'm really mad now and want my money back... ridiculous.

I placed an order with Fashion Nova on June the 16th and am still trying to get three items that were missing. First of all I didn't get the credit from the original order (6/13) until 6/30. That's right no items no notification just an email with a store credit. I should have been notified that there was an issue and asked if I wanted a store credit or a full refund.

I went ahead an =d reordered the exact same items in hopes that they would arrive in a timely manner, Of course not. On July the 11th I received a package in the mail out of the blue from Fashion Nova. Out of the nine (9) items that I originally ordered I actually received six (6).

It took over a month for me to get an incomplete order.
It took weeks for me to get them to even respond to my emails.
I had to take to twitter and send hundreds of emails daily and I'm still missing Items.

Order# 6250257
Items missing
Cab's Outside Skirt Mauve size L
Constance Pencil Skirt Black size L
Follow Me Tonight Sandal Black size 8.5 if out of stock send me credit

I made a purchase on Fashion Nova's website June 29th, almost a month later I still have not received my order. I've tried multiple times contacting this company but, have been unsuccessful. It is impossible to contact this company they only play a recording then hang up on you. I will NEVER order from this company again and, I just simply want my money back

I placed my order with this company on 2 July, 2017. It took them over two weeks to send me tracking information. Then to realize that the shipping address was incorrect. This is the second time they have done this to me. So now I have a nightmare of trying to reach them because they don't respond to emails and calls in a timely manner. They also advertised that the items were in stock at the time of purchase, only to be sent a gift card later on not clearly indicating what it was for.
This company appears to be scamming hard working people and shows no level of remorse for doing so. This also seems to be the consensus amongst hundreds of persons as I review the hundreds of negative reviews about them.
I will never buy from them again.
Please intervene in whatever way you can.

order number6274929
I have not received my order yet. I just went back to my email to see when I placed it which was on July 2nd. I appreciate your efforts to deliver, however I just received an email advising that all my items will not be shipped and you will give me a credit. I would rather just have my money back if possible I do not want to place another order and I have not received my original order. I don't want to even do business with you, but you get what you pay for in my opinion. I never have waited to receive merchandise this long before. It has been 20 days I can’t believe it took this long for you to even say that I would not receive all my merchandise. I would like to have a tracking number provided by the close of business for my items that will ship or a full refund. My personal email is [protected]@yahoo.com this is the email I used & I paid by pay-pal. Otherwise I will seek my funds from them. Thanks but no thanks
Up To Trouble Fishnets Socks - Black - OS $3.99 USD 1 $3.99 USD

Grow With Me Tee - White - M $11.98 USD 1 $11.98 USD

Up High Shorts - Medium Wash - L $11.98 USD 1 $11.98 USD

Run The Game Mesh Sock - Black - OS $5.99 USD 1 $5.99 USD

Cross My Heart Biker Short - Black - L $7.97 USD 1 $7.97 USD

Run This City Leggings - Pink - L $12.97 USD 1 $12.97 USD
Run This City Top - Pink - M $7.97 USD 1 $7.97 USD

Ballet Touch Leggings - Black - L $14.98 USD 1 $14.98 USD

Subtotal $77.83 USD
Total $77.83 USD

Payment $77.83 USD

I place this order on Tuesday 7/11/2017 at 4:26 am which means I should have received my order before the weekend because fashion nova promotes two day shipping. That afternoon after I place my order I received an email from fashion nova stating I had to wait four days before I would receive my package due to change in their new system. I was moving to another state on Monday 7/17/2017 so I called yo get my money back because the 2 day shipping was falsely advertised and I felt robbed of my money. I've sent 95 emails and I've called the corporate office and haven't been able to contact anyone about this issue. It's Thurday 7/20/2017 and the order still hasn't been sent or changed after nine days! I really just want my money back and to never do business with this company ever again.

order#6481333 & 6475945

date if incident: July 17, 2017 & July 19, 2017

However I'm grossly dissatisfied with the services I've received. I had two orders that were scheduled to be delivered July 17, 2017. I did not receive them because you guys put the incorrect area code on the package. Then I was told the package would reroute today only to find out that it has to go all the way back to LA for rerouting.

There has been no communication from anyone, no correspondence to address my issues. These items have to be delivered so they can be transported to Jamaica.

Order # in question are as follows: 6481333& 6475945.

After the many visits to the post office the orders were picked up at the post office.

After all the issues and inconvenience I've experienced and is currently experiencing, You still did not send my entire order. I ordered 2 pairs of shoe and a dress. I did not receive my sandals

These orders were received but order#6481333 was incomplete. However when i spoke to your store just now they say they sent a gift for $26.39...the item i ordered and did not receive is valued $32.99.

An email informing me about the non-availability of the item would have sufficed. But to date no communication has been made.

The lack of care or regard for you customers is despicable and unacceptable.

So I ordered from Fashionova on July 3rd and spent about $170 and the website mentioned it would take about 4 days to ship (but it took longer). I was patient with them and decided not too stress. Few weeks later nothing shipped. I finally contacted them via email and they shipped half my stuff to me. I also ordered about $140 worth of stuff on July 5th. Just like the other stuff I was patient and when it shipped again they left out some stuff. They then sent me a gift card of about $25 when the stuff they had not shipped to me but still accepted payment for was about $110 in total. Now I'm a student, I work hard for my money and I don't know if they think $25 is remotely enough to compensate me for my time, purchase and all the back and forth. I want a full refund for my stuff but they have not responded to any of my emails. I'll never purchase from them and I hope all of us that have lost money band together and create a social media presence or she for our money back because I'm not going to accept this.

I placed my order July 1st. A week and a half later I received some of my items but haven't received my other ones. Mind you, I've spent over HUNDREDS of dollars with this company so I didn't think anything of it. another week goes by and I still have yet to receive my other package. I tried tracking my package but it said they didn't have information on it yet. a few days later I received a gift card of HALF the amount I spent on the items that weren't sent to me... I contacted customer service through email and they said my items won't be shipped and that they've sent me a gift card to rebuy them. First, if I could rebuy them why not just send them because I already paid for them? Second, that wasn't even the whole amount I spent on my items for me to even purchase them again if I wanted to do so. I'm thinking they sent that gift card because I've been a loyal customer to them and I've spent so much money not knowing my items weren't gonna be shipped. I've been patient, but I don't think anyone deserves this. They're not doing their job and not taking care of customers like they should be and MOST IMPORTANTLY they are ripping people off out of their HARD WORKING MONEY. I don't encourage anyone to buy from this site until they refund everyone the right amount of money or send the items we paid for. this isn't right at all.

I placed an order with Fashion Nova for 4 items, they boast on their site that they have "fast 2 day shipping". It took about 2 weeks to receive ONE of the 4 items the I ordered (which was damaged by the way). They don't notify you that something will be missing from your order instead they issue you a store credit with ZERO explanation! So I took my store credit and re-ordered the items that where supposedly out of stock paid for shipping AGAIN and AGAIN I didn't receive the items because they were out of stock AGAIN, but strangely enough when I go to the site the item was indeed in stock and available for purchase. And good luck getting in contact with their customer service team, its absolutely ridiculous and they REFUSE to give any money back when every discrepancy has been their fault! DO NOT give this business your hard earned money, they take it and not deliver!

I placed 2 orders on June 27 and still have not received them. I tried reaching out customer service numerous times and also tried calling and it's just a machine that's answers and hangs up without being able to speak with something it's becoming really frustrating. Still haven't received any answer from them it's been weeks now since I placed the order. Can I please have those orders send to me. The orders #6195804 and #6196176.

I placed my order on July 11th and waited the business days that they asked due to them "improving" their website. After no action was made except taking the money out of my account I emailed them to see what was going on and never received an email back. Still being patient, I waited another few days and when I went to check on the status of my order it said it had been unfulfilled and REFUNDED bc of FRAUD. However I received NO email informing me about this and the money was never placed back in my account! It's really horrible how they went from such a great online service to the worst I've ever experienced. Do not order online you will either lose your money or lose your ordeer or both! And don't even bother with the phone number listed online unless you would like to speak to a machine all day

Hello on July 10 only one package was sent to my house I order two things a dresss and jean the jeans never came where is my package I'm very angry due
To this I order from fashion nova all the time I want my order now . They only gave me 30% off my next order which I ordered another pair of jeans that came in already . Where is my other package
?

This company has proven to be a total fraud by taking customers' money and not sending items ordered. I placed an order on June 28th and today, July 18, I have not received my items. I've repeatedly emailed and called using the contact info provided on the website and the only reply is an unprofessional, seemingly recorded in a bathroom voice message that repeats on every phone option. I've even sent direct messages through Instagram and received replies with NO CONCERN for my purchase but instead silly pink hearts and the same automated message I've read and listened to now countless times. What kind of so called reputable company FAILS to support the customer? What company has NO MEANS of contacting a real person? What kind of company has millions of Instagram followers but can care less about any of the people keeping the business alive? DON'T ORDER/BUY from this business! In fact, it's not a business at all! GIVE ME MY MONEY BACK!

i placed an order for two pair of jeans they sent me one but charged my credit card for two, Then the one pair they did send were nowhere near my size and looked as if the item had already been worn. After trying to contact them for days and sending an email to notify them of the error i still have been able to resolve this. The customer service is horrible and doesn't have a live person to talk to at all. it clicks into a voicemail, the date i received the wrong order is 07/15/2017. My order number is 6451467 and the order is under Shaelyn Galbreth. My resolution is to either send me correct items or refund my money before i go through my bank to reverse charge

I ordered (2) dresses at separate times but returned both dresses together. I was given a store credit for one but I haven't received credit for the other dress. I've tried unsuccessfully to contact Fashion Nova via e-mail and phone. I continue to get a generic computer generated e-mail response and zero help via phone. It's really to bad. I've been a loyal customer and referred friends and family. I won't be ordering from this company anymore. Fashion Nova, get it together. Customer Service is very important. Without happy customers, you will not survive! There are new companies starting everyday. Don't lose out!

My first order with fashion Nova was delivered in a timely manner. I fell in love and decided to order again for an event on June 14th. I did not receive any info until I sent an email and my items were delivered on June 23rd but not all of them, still no information as to why. Till now I have not received that item. I ordered 5 items but only 4 were delivered. I kept 2 and returned 2 items in that order, with another item from a previous order due to sizing issues, making 3 returned items and the gift card that was issues was for $13 for items worth $83. I thought they were working hard to issue me another gift card so I didn't send an email. I needed white dresses for my sister's bridesmaids for her Ghanaian engagement ceremony before the white wedding so I ordered the JoJo dress on July 04th as soon as I received an email saying it was available. The wedding is in a week so I sent them an email July 16th only to be told that a gift card of $72. has been issued for that item and the other item I did not receive from the previous order. The whole order even cost $79.08 and I have not received any information about the returned items. Now why would you issue me a gift card if it's your fault my items are out of stock. My sister bought the same dress, just 1, and they refunded her and gave her a reason but because I bought 4 of them with another item, they want to keep my money and make me spend it whether I want to or not. I want my money refunded. I have spent a lot of money on this site only to be cheated and issued inaccurate amount on the gift card. I sent numerous emails but they won't reply because they know they messed up big time and that number for customer service is just annoying, just an automated machine. It doesn't solve your problems. I have reported them to PayPal and I intend to get my refund back in my card for that order that was out a of stock after I ordered them and the item I did not receive because I do not intend to buy from this shop no more. Fashion Nova sucks!