Firestone Complete Auto Care
Reviews and Complaints

I am appauled at the service and wait time we received at 2 Firestone locations. One was at a Firestone in Daphne AL and another one at Firestone in Mobile AL on 3105 Airport Road, Mobile AL. We made an appointment on 7/30/23 for an oil change for 7/31/23 at 2pm and Tom clerk at desk told us it would be 1 hr 1/2 wait. I went up to desk at 3:30pm I walked up to desk spoke to Roger and he said it would be brought in right away. We sat here it was 4pm and it was not brought in. I walked out to see if it was brought in and it was in the back of the store and I am very upset that you would allow this type of service to be done and I have been a customer for several years and never have I ever had to wait this long for an oil change. I am following up with a letter to the Nashville TN HQ office and phone call to submit a formal complaint because I am a customer who witnessed many people sitting for hours and not being acknowledged who were waiting longer than we were. I am a business owner and I am in marketing who will spread the word on this incident. Do not allow this to happen when people deserve better service.

Yes I have been going to Firestone for years and very time I go there with and issued I always need new tires every single time and when I said something about gsve me a discount not much. Went there the last time for lil change and ended up paying five hundred dollars for another part. I got there at and didn’t get out of there till after five. Cause he said I had to said for a part so I waited and saw part come and still waiting over and hour so I go in and say something guy chuckles and says while I have to pill him away from another car cause when your part wasn’t here he stared another car fine but as soon as my part came in my should have been completed being I was there for hours. Guy was rude and person doing car was like it will get done when it gets done. Never ever will I go to a Firestone. Neither will my sister or friends so I call and complain they call me back and when I said look at my history with tires he said I will and never called me back. Ridiculous no respect

I had work performed on December 31, 2022 at the Goodyear, AZ Firestone due to the family vehicle pulling aggressivley to the right. I was told half shaft and lower control arm bushing was cracked, needed repair. I proceeded to have work done. In February I went back to same location due to still having issues, was told alignment would fix issue, it did not. I went to Discount Tires in late March thinking something was wrong with tires, Discount Tires confirmed tires were fine. I went into Firestone in Surprise in April to complain again about issue and was told they performed an alignment and don't have time to further troubleshoot my repeat issue, and to bring the car back another time. I explained my family as almost been in accidents because of this ongoing issue since December 31st. Still no resolution given by Firestone. I took the car to Nissan due to failed customer service at Firestone. They confirmed parts Firestone put on were defective, paperwork and photos available to further support claim. Nissan performed work and fixed vehicle. I am seeking reimbursement for the defective parts to help restore my faith in Firestone. I also have the parts to give back to Firestone and further support my claim. As you can see level of customer service, lack of integrity in parts and my family's safety was put at risk by Firestone. As you can also see, I gave ample opportunity to have the issue rectified but Firestone failed to provide the level of service needed. I visited the Goodyear location where the Store Manager refused to come out and talk to me about the issue. I was also told I would receive a call from Area Manager Josh in 2 business days. It's been 7, still no phone call. I escalated to Firestone Corporate office incident # 740 659 70, was told I would receive a phone call within 2 business days, it's been 7 business days, still no phone call or resolution to disired settlement of refund.

I went to Firestone store# 028452 located at 139 PUTNAM BLD. GLASTONBURY. CT. 06033. I had work done to my 06 VW JETTA,. The check Engine light was on and I informed them that I emissions notice to comply with and the took the car in,. I waited four or five hours to find out from Dennis Freeman. He took me back to see the work and pointed out issues along the entire muffler system and he quoted me a bill of $3200 dollars,. I expressed my concerns about paying more for repairs then the value of the car,. He at that time suggested that I do the repairs and keep the car being it had low mile for this car,. He also promised me that he would be responsible to get the light off and the car would pass emissions. So elected to go forward with the repairs for the amount of the high cost of $3200 dollars,. which I had to use a credit card for that amount but I did so with expectations that I would be able get the car emissions complete and be in compliance with the State when I got the car back,.. Dennis also suggested that I drive the car for 100 miles and then let him know if the lite was oof and if not he would bring the car back in for a second inspection at no additional cost,. The light was for 10 miles surprisingly and I called him,. He also told me that I would be able to keep my part that were removed from the car,. So I returned on 6/2/23 on Friday and Dennis was not at work that day but Brandon took the car in and ended up switching the CAT and I I left with the light off,. Unfortunately the light stayed off for about 30 miles this time,. When I was able to get ahold of Dennis he told me that the CAT was not compatible to the VW and I would have to spend another $1700 dollars to get the light off,. Well I just can't afford this and would like to have a total REFUND of the initial cost because the problems were not rectified and FIRESTONE was not able to hold up to its part of the contract and Verbal promise to get the check engine light off for the $3200 dollars,. I hope we can come to a present agreement so that I can have my car fixed,. Thank you Sincerely,.

I received an email saying I was approved for a credit card. I thought it was an offer and ignored it. I then received an email saying my credit card is in the mail, however I in no way signed up for a credit card. I'm concerned someone opened one in my name, but if that was the case why am I receiving emails about it? I also see no checks on my credit report, nor a new card on my credit report. This feels like a scam through and through

I did purchase a new Toyota Tundra truck has a tire blow out due to being dry rotten,Firestone did take care most of it,then the replacement tires dry rotted again upon the dealer making contact trying for 2 weeks they have refused to honor there product ,over the history with firestone tires overall tires had to be replaced 3 times one time with a pervious vehicle,I dont understand why Firestone is allowed to sell junk tires risking the life of other people.

I have 10 years of invoices that included inspections to receive the sticker.

Never once did the rust build up on the rear wheel / leaf frame was mentioned, completely visible during the inspection. This inspection the mechanic at firestone ignored the rusted frame and did not make aware to the manager during the brake job. The manager sees the damage and orders to complete the brake job. Finally he calls me informs me the frame is an hazard to drive, no sticker, vehicle useless. Since march I visited shops to repair but the list was long into late may, june, july, and the cost of $1600.00 plus the balance of 2000.00. This conclusion firestone is blame for the extent of the years long damage foregone, neglected each time. This invoice and the brake job should be paid by firestone. They put my life and family in jeopardy of a crash. Please reply [protected]. This is my second notice..