Firestone Complete Auto Care
Reviews and Complaints

I used Firestone coupon for standard oil change at my neighborhood Firestone Store at City of Diamond Bar, California. The coupon for the oil change is $29.99, up to 5 quarts of oil. My car is 4 cylinder small vehicle. But I have just noticed that each time they put on the service paper for 5.1 QTS used so I get extra charge for the 0.1 QTS oil. Does my car really need 0.1 QTS extra each time? I believe they just set up this way so that they can secretly charge more. It really makes me mad is that they do not even let me know in advance the charge would exceed the coupon price until I found myself and asked them. The store manager just told me it is printed there on the paper. How do you expect your customers to read the details without being advised? If the small vehicles always need 0.1 extra QTS oil, the Firestone Coupon or their service really mislead their customers. People will reasonably believe the 0.1 QTS extra really things for a hidden charge.

05/29/2023

My name is Raymond Lambert, this is a valued customer dispute. I scheduled an appointment for my 2012 Kia Sorento Base model on 5/26/2023. The reason for the dispute is because the original vehicle issue that I described was not addressed. I spoke with the representative on the phone and directly with the manager in the shop the day of diagnostic and repairs. I explained to them that while turning the steering wheel, I’ve been hearing a strange percussion sound coming from the base of the steering wheel column. I was told that a suspension inspection would be performed. I was given a description from the manager of what the mechanic had decided was causing the issue. He assured me that this would take care of my problem, so I approved the work to be done. My invoice number is #297179. I picked up my vehicle on 05/28/2023 12:31 pm only to discover that upon driving away that my original persisting issue was still there and currently is.

When I received my invoice, I realized that in the car note description of the issue it was worded MB - WHEN TURNING HEARING LOUD NOISE FROM STEERING WHEEL, CHECK BUSHINGS. As stated above, the noise was from the column, not the steering wheel itself.

I’d like for the problem to be addressed and if possible fixed at no extra cost, as it should have been included in the work performed on 5/26/2023.

Thank you, respectively your valued customer!

Raymond Lambert

on 5/22/23 i came in with my 1997 mercury grand marquis. At 11:43 am when I left there it didn't feel right so i call back to tell them my concerns , Zachary told me to bring it back the next day Wednesday. As i'm driving I heard something , went home when I exited my car the hub cap was missing than i looked at all my nuts were loose, 2 nuts are missing , my wheel lock were loose something told me not to get on the highway it would of been bad. i walk back and found my hub cap in the grass but my nuts are missing and something still not right. i'm going in there early it is now 9:45 am.

I had made an appointment for 1 week to have an oil change done, but they had to order my oil filter, if they knew I was coming they should have had my parts ready, I’ve been waiting 2 hours for 1 oil change. It’s not the techs fault, it’s the girl's fault that runs this disgusting, dirty facility. Bathroom toilet seat was filthy, floor was filthy, the sink was filthy. They had just opened so it wasn’t from customers on this day!. The area behind desk had papers on floor, cans, filthy store

Date: 4/28/2023 @ 9:35am Store#358047 Manager: Michael Hartman.
Took my 2004 4Runner into Firestone with the following issues:
-Sputters when starting vehicle seems to want to die.
-Check engine light on
-VSC and TRAC lights on

Firestone called and gave me the following list of repairs that needed to be done. I asked them if doing the following would resolve the above mentioned issues. Firestone stated yes it would. I gave permission after they promised if these repairs was done it would resolve the issue with my vehicle.

This is the work done by the Firestone:
-Fuel System Cleaning
-spark plugs
-ignition coil
-Fuel & induction Decarbonization
-Gaskets-Engine Valve cover Gasket, remove & replace valve cover Gaskets both & Plenum Gasket

Picked up from Firestone and asked if they test drove it they said yes. I back up drive half way around the Firestone and VSC & TRAC light comes on. Vehicle still sputters on start up. I go back into Firestone and let them know. They are about to close they tell me to bring it back the next day and they would fix issues. Needless to say the next day after looking at my car the call back and say that they can't fix it. Advises me to take to TOYOTA.

I show Toyota what all firestone did and they confirmed none of those things firestone did would have resolved the issues I took my car to firestone for.
Toyota diagnosed and the following is what needs to be completed to resolve immediate issues:
Head gasket replacement: replace head gaskets. Found coolant leaming into cyl 2
Causing a rough start and misfire. Inspect head and block
Radiator replacement: radiator has small leak. Need to replace $864.49 radiator replacement: radiator

HAS SMALL LEAK. NEED TO REPLACE
Shame on Firestone for taking advantage of my situation and than referring me to Toyota after doing work that wouldn't resolve issue at that moment. They made some money off of me before referring and admitting that they can't resolve the issue.

I took my 2013 chevy Silverado to the Firestone at 135 E. Pineview in Flowood , Ms. in February because the brakes were making a noise. The brakes were under warranty but they said that the brakes were fine and didn't need any repairing. They said that they would clean them. Tthis quieted them for little while but they started back. I went the Firestone at 2914 Highway 80 in Pearl, Ms. on May 16, and was informed that the brakes were indeed bad.

They couldn't have deteriorated that much in that short of time. I have been a long time customer of Firestone and for the most part the service has been good. This is where I purchase tires for both of my vehicles.

I took my car for just a battery charge to the Firestone on Champions Forest in NW Houston. I had a terrible experience from the moment I walked in the door. I was made to wait approximately 15 minutes before anyone greeted me. "Larry" checked me in and when I told him where I parked and that I had already lifted the hood for the technicians he said, "that is weird, I have been here for a year and I've never had anyone do that." I was at the business at 1230 and waited until 2 pm to finally ask how much longer until my car was ready. My car had already been complete. I waited longer than needed. When I went to get into my car the charger was still attached to my car on the inside. I found Larry and he asked me what I was talking about because the "charger is right there" he said pointing to the ground near the door. He left me waiting with an unknown resolution until I asked him if he could just remove the charger. he asked me in a very rude tone "just to give me a minute to find a technician". The technician, Larry and another a black gentleman were ALL rude. The Hispanic working there was the only friendly member this day. I have taken my car to this particular store and have never had a problem. I will NEVER go back there!

On 5/13/23 I dropped my car off to Firestone in Brookline mass. 972 commonwealth ave. I told them I needed the brakes fixed in front, a/c and tune up. I watched them for several hrs and all I saw them do were the brakes. They added Freon but the a/c still has the bad noise I complained about. The total was 1687.32. / 896.83 for parts and 734.44 for labor. All the things they mentioned they did on the invoice was falsified.

Good Morning,

I had an appointment Sat 4/28 at 12pm for a diagnostic test and than spark plugs change and timing belt check. The man told me he would give me a call shortly with recommendations. They did not call All day. I called at 5:50 and there was no answer. I called again and the women told me they did not get to my car even though at time of drop off I was told it would be done by 6pm. She promised they would start on it first thing in the morning. I called at 9:12 am 12 minutes after they opened and asked if I could pick up my vehicle because as she stated they had not run any diagnostics yet. She said no because they had already started. I said ok great. I began to worry as I still had not heard from after another full day. When I called again no answer. When I finally did get someone they stated they would need to keep it another additional day. This should have been a simple check and I feel the employees were dishonest about the work they did. I was charged 113 dollars but my paperwork has barely any information or inspection checks after two full days.

I was able to get service for a 2010 Nissan Sentra right rear drum brake wheel cylinder and possibly replace the left rear drum brake adjustor because the drum was not easily removable on a Sunday, 04/23/2023 at 29 Wyoming Valley Mall, #415, Wilkes Barre, PA. I was told that the adjustor did not need replacement, the spring over the adjustor wheel was installed in the reverse direction, so the adjustor could not be turned to contract the drum brake shoes. I was heard something like "They're Russian". When I inspected the repair at home, both drums could not be removed and the hole to adjust the tension of the brake shoes was not over the adjustor wheel. Now I'm possibly rubbing my new brake shoes against the drum, making acceleration more of a strain, and possibly lowering my gas mileage at the same time. My car is old, (110,455 miles) but I feel it still has life in it.