Ford
Reviews and Complaints

Hello Sir,

I own a ford focus titanium 2018, my incident is simply i need to change car battery but it's not available in the maintenance center.
and they told me that i have to wait one month and half so they can get abroad.

i have parked my car at center since 5th of November and i have to wait till 15th of December to get the car fixed, with crossed fingers for no other delays.

Hope you understand that this really unacceptable by any mean, to wait one month half because of the battery only.

Thanks

I purchased a 2017 Ford F150 Lariat from Maryland Ford Dealership and I purchased the Ford Protect Warranty Premium care upgrade for CPO April 6 2020 at 38, 700 miles and was told it was bumper to bumper but that was untrue. Just this month Sept. 2020 I noticed the driver's side wheel was peelig in three spots. I called the warranty company and they said I would need to take the vehicle to the ford dealership. I did and after 3 hours they said this was cosmetic and was not covered under the extended warranty and the bumper to bumper warranty expired at 36, 000 miles. There appears to be a proble with these wheels and it is a shame tha Ford does not stand behind the product because the issue does not always show up prior to 36, 000 miles. I also think it is shameful that they claim everything is covered except routine maitenence when it is not. Thanks very much.
Mckenzi Johnson [protected]@aol.com

I have a 2017 escape that has only been serviced by the dealer sunshine ford the car looks brand new it is in perfect condition I had the oil changed two months ago two weeks later the car was smoking and it was not running properly I took it back to sunshine ford they charged me 250 to dad knows an existing problem for escape which is the oil is looking into the transmission they wanted $6400 to fix it I or my family which is a very large family will never purchase a ford I will let everybody I know ford cars are junk they are not what they used to be and the dealership once you leave it off the lot just don't care about the consumer anymore I have never been so disappointed in my entire life with any car that i've ever had and i've had many to florida but never again you have lost a lot of business through you are non-caring ways

We purchased a new Ford Explorer in December 2015 from Coggin Ford in Jacksonville, Florida. In 2020 we have noticed paint blistering all around the outside of the hood as well as underneath the hood. We have since learned that this is a well documented problem as it is admitted in several Technical Service Bulletins issued by Ford. So far at Coggin Ford in Jacksonville we have been unable to receive satisfaction for this problem. We are seeking a repair for this problem from Ford at any local dealership.

On 27 January 2020 I sent my car for service at Ford Umngeni In Durban. On 12 February 2020 my car had an engine failure and I took it to Ford Umngeni for repairs. The lock down brought every thing to standstill and my vehicle couldn't be repaired during that time, that understandable.

it been 7 months still my car is not fix, so I decide to tow my car away from them because seemly they are not interest to repair it and my insurance has already authorised them to fix it. When I cam to tow my car, I cam with the mechanic to check if everything was still there and to my shock we discovered that many parts such as battery, alternators, turbo, pistons, crank shaft, aircon compressor and many other major part were missing from my vehicle and could not be accounted for. I have been sending them emails and call them but they are not attending my matter. I am now in a situation where my insurance rejected the claim because there are major parts missing from my vehicle. If any one could asset me please contact me on [protected].

Regards

Wiseman Lekhooana

In 2016 I bought a Ford Eco Sport Automatic and from then I had problems with the gearbox/clutch. It was sent back a few time and 09 January 2020 I went back as there was a problem again with the gearbox. It is 19 August 2020 and they have sitl not resolved the problem. They also sent me a letter saying that the part the broke is not covered under the warrenty and I need to pay all the costs of the repairs/replacement. They are letting me use a courtesy car (Ford Figo Manual) apparently that is all they have, which is not ideal for me as I had a left leg operation and that is why I have anautomatic car. Please will Ford SA buy the car from me (or replace it), so that I can purchase another vehicle that is suitable for my needs. It is 7 months of waiting. This is really ridiculous.

I purchased a 2015 Ford Fiesta two years ago because it was good on gas, low miles, And fairly priced. I have had several incidents where the car began to shudder, slip, hesitate and delay acceleration. My issue with Ford is they knew of all the issues this particular model was having and still sold these cars. I am now having all of the warning lights on my dash light up one minute and the next they are off. When they are lit up I am unable to drive the car. I am a single parent that works 7 days a week to provide for my family and can not afford to pay my car note, my other monthly bills, and continue to fix this car. I have contacted Ford and have basically been told there is nothing that can be done. All over the Internet you can find complaints about this model and they resemble mine. According to the car fax 7 months after the car was manufactured the transmission was replaced. After several unsuccessful attempts to file a complaint directly with Ford, I have decided to reach out to any and everyone that will listen. Companies should be penalized and held accountable in situations such as this! Clearly this car has been plagued with issues and something should be done! I will now have the remaining balance from my loan (that isn't covered by the sale of my car) added to my new loan. I will now end up paying more in interest charges on the new loan.

Ro number :- ROABK013830A
My ford number Eco sport Gj-06-6336
The advisor said that my car will be done in 4 to 5 hours but its been 6 hours not done yet and thay go to meeting .
I have been waiting for long time
I have not get lunch also
Me too have work
Date :- 20/07/2020
Time :- 9:30 to 3:30

Car was put for gear wire change and washing

I have a 2016 XLT F-150. I bought it in 2019 with 25, 000 miles an in immaculate condition. It's a great vehicle, though not as good as the 2004 model I had for 15 years. What's the problem? The windshield. I have gotten 8 chips in it this year alone- it can't take even the slowest rock without breaking. I get chips at 20, 30, 40. 50+ mph. It is by far the worst windshield I've ever had. My 2004 had a total of 3 chips in 15 years. Ford needs to spend a few more bucks and put decent windshields in their vehicles. This is my fourth Ford truck but it may be my last.

Mekor Ford - Claremont Cape Town
On the 21st of February 2020 I dropped my vehicle of at Mekor Ford in Cape Town for an assessment and repair on the braking system after discovering that the brakes don't work. I received a phone call from Shaheed [protected]) at 12:19 that same day but could not take the call given that I was in class at UCT. I called the number back during my lunch break and spoke to Shaheed (he had sent me a text message saying he called).

Shaheed informed me that the assessment done on the car revealed that the automatic braking system (ABS) had been damaged by using the wrong lubricant in the brake fluid pump. He informed me that further tests would need to be done on a sample of the fluid to get the exact type of fluid that was used but at that stage the technician suspects that it's engine oil. He further mentioned the estimated costs to drain the lubricant from the damaged ABS, I just can't remember the amount he quoted.

I then explained that I'm not a car technician nor a mechanic and would never have tampered with brakes, the engine or any lubricants relating to my car. The last institution that was responsible for my car was the Ford dealership in Woodmead where I had the last service done (on the week of the 28th of November 2019), the brakes were also replaced last year at Fury Woodmead and they had also replaced my engine which had collapsed due to a factory mechanical fault.

Fury Ford - Woodmead
I then tried to contact the service advisor that I use to book and facilitate my car's services and repairs through at Fury Woodmead (her name is Palesa). After struggling to get through to the switchboard and Palesa, I managed to call the car salesman who sold me the car at the same dealership in 2016 (Farai Mahara - [protected]); I informed him about what had happened to both the engine and the brakes and how my life had been put in danger on two occasions now by this faulty car. He referred me to the head of the service department - Rika Howland [protected]), email: [protected]@fury.co.za

I called Fury Woodmead again, got through to the switch board and spoke to Palesa, I explained what had happened, asked her to escalate it to Rika, which she did. Rika called me and asked for the service advisors details at Mekor Ford - I passed on Shaheed's contact details. She called Shaheed and called me back to confirm that Fury Woodmead would cover the costs of the drainage/repairs that were outlined.

Further correspondence from Ford
Following the above-mentioned events, the next update that I received from Mekor Ford was another phone-call I can't remember if it was from Shaheed or another staff member but this phone call was to confirm that the ABS was severely damaged and that the estimated costs to repair this was now around R36 000. I informed them that I was not responsible for the damage and will not be held accountable for any costs and that I had spoken to Fury Woodmead about this situation so why were these amounts being told to me?

The next correspondence I received was a text from Mekor Ford thanking me for my support on the 4th of March 2020 at 10:06.

I then called Mekor Ford a week later to ask why there was no communication or correspondence and to get clarity on what the status of my car was? I spoke to Shaheed and asked him why I wasn't offered a courtesy vehicle given that I'm now taking public transport and why I wasn't called back with feedback after a week? He informed me that he's been away on leave and thought this car was long sorted out. He said he would investigate the status of the repairs and call me back: needless to say, I'm still waiting for his call today (6th of July 2020).

I then flew up to Johannesburg and managed to see Rika at Fury Woodmead (on either Monday the 16th or Tuesday the 17th of March 2020) I can't remember the exact date but it was one of those two days given that I was supposed to fly back to Cape Town on Monday the 16th. While I was in her office, she tried to contact Mekor Ford and she couldn't get through to the right person after being told that they were on lunch, she too became frustrated with them and asked to speak to a service manager to escalate the poor service and complacency. She told me that she'll investigate it and get back to me as soon as she's spoken to the manager.

Following this, I emailed Rika on the 19th of March 2020 (screen shot of email I sent is pasted in this email) asking her what was the progress with my car following her investigation or conversation with a manager?

She didn't call me back, the country went into the Nation-wide lockdown.

Post-level 5 lock-down
I received an email from Rika on Friday the 15th of May 2020 at 13:27 after she had struggled to get hold of me on my mobile phone (screen shot of her email is attached in this email), I responded as soon as I could informing her that I was on zoom calls that day and was not available on my mobile phone. I also received a call from Mekor Ford that week informing me that they are now open again and will continue "investigating" the situation with my car.

It's now the 6th of July 2020, over 4 months later and I don't have my car. I've incurred 5 months of vehicle financing and insurance costs towards a car that's parked at Mekor Ford in Cape Town, I have not received a phone call or a follow up email, no correspondence or a courtesy vehicle from Ford South Africa. I'm extremely frustrated and disappointed in the manner that this matter was handled. My life was put in danger by a technician in the service department who damaged my brakes and now I'm left in the dark with no car yet I'm paying monthly.

As outlined above, I am now of the view that I have been short changed badly by Ford through the negligent acts of the employees. I would appreciate a speedily conclusion of this matter either by giving me another car or refunding me. I am now extremely anxious at the very thought of driving this car again as clearly I have twice been placed in a position of danger.

I purchased a preowned certified Titanium Escape from Tomball ford with 11K miles on it. I was told it was traded in by a lady that did not like the car. I now have 32K miles on it all hiway miles and the apint is flaking/peeling off the windshield/door post both sides. It appears to be a cheap made clear plastic strip beneath the paint that was obviously not treated/prepped properly to allow the factory paint to adhere to the cheap plastic. This is a prime example of why American's drifted away from buying American Made. There is absolutely no escuse for this type of workmanship. Pure Bad Quality!

I've had my truck with Ford for 4 year, always made my months payments. Wife took advantage of the 3 month extension via the Ford Phone APP - extension was Approved . 3 months later Truck was repossessed stating Approval was not completed on their end and was not showing up in the system. They said I have to Find new Financing with another company. Seriously idiots - flawless account and I make over $400, 000 - Idiots look kids- drop out of school Ford Credit will Hire you as a Manager.

My steering assist light came on and immediately I lost my steering. I could have been killed, killed my granddaughter or another driver. I see there are recalls for this up until 2013. But I have seen thousands of post that this has happened to other people. They need a recall asap. And I want them to repair mine NOW. This happened yesterday and luckily I was able to get the car pulled over . I have ALWAYS owned fords. But if they don't fix it, I have no problem going to a chevy. They should have had a recall on this already!

Multiple visits to dealerships in the past 3 years, multiple recalls on driveshaft coupler, EGR, DEF you name it. The EGR has been replaced 2 times, the third time it went out it causes total engine failure, requiring that the engine be replaced at my cost. Was told that the head gasket that blew was the cause, the gasket blew because the vehicle over heated, the vehicle overheated due to EGR failure, but no one will admit this. Now every sensor problem possible is going wrong and needs to be replaced. When will this end, I want ford to make this right. How does this happen. Called CS and was asked what did I want, inquired about FORD buying the vehicle back from me or making this right. Was told the FORD could not buy back this vehicle because of it age and mileage. Then why ask me if this is what I wanted if it could not be done. I am still paying for this vehicle and now with the issues and costs I will be paying for it for a long time. I have reached out to ford again multiple times and no one will return my calls. I don't trust this van anymore after leaving me stranded multiple times, I don't trust the FORD company anymore, as well as the service departments. Please suggest what to do next. I will be reaching out to a lawyer about this.

I have a ford f150 lariat 2015 with 20 inch chrome wheels whichall four are peeling. I had the orginal tires replaced at 35, 000 miles but in 2019 which made the warrenty expire. The tire dealer notified me of this problem. Since the tires didn't need replaced until after the warrenty ended there was no way to know of the problem existed.

I feel ford should replace these wheels at no cost. There have been many other cases posted throughout the internet with the same problem.

I purchased my vehicle two years ago from dealership used it had 50 thousand original miles on it, it now has 115. I just came back from ford dealership having it looked at and they are telling me my torque converter is going and my whole transmission has to be replaced($5900)! My car is only worth 7, 200! And I owe 15, 000 on it still...your company should be ashamed of themselves selling garbage to people! I just started researching and have found 12 with same exact problem I am having! And that was only in last 15 minutes! I think I will be contacting an attorney and seeing about having a law suit filed along with all of these other people! Just crazy!

I purchased a 2016 Ford escape (new) and at the time I also purchsed the Ford Premium extended warranty. My car is now 4 years old and has 37000 miles. I began to experience air conditioning issues so I contacted the dealer about repairs and my warranty I purchased at the time I bought the car.

The dealer advised me that Ford no longer honors those warranties and I was told to call Ford warranty services. That office is in the Phillipines and after several frustrating conversations with non-english speaking representatives I think they told me what the dealer told me "Ford no longer honors their extended warranties".

I paid $1, 200 for that and now when I need it Ford stopped honoring that warranty. Ford is a rip off as dealers continue to offer these warranties that Ford pushes and does not honor. DO NOT BUY ONE OF THESE USELESS WARRANTIES IT IS JUST A WAY FOR THE DEALER TO MAKE MORE MONEY AND RIP OFF THE CONSUMER.