Ford
Reviews and Complaints

I have a 2013 Ford Edge Limited series, 2.0L Turbo Ecoboost. August 2018, the vehicle suffered a power issue which turned out to be the Turbocharger. Ford replaced the parts and service under the warranty which expired September 2018. Now, one year later, the haed gasket is leaking. It is so hard to swallow when your mechanic tells you that your vehicle might need a new motor, especially when youve already had a major problem the prior year. Please put yourselves in our shoes and think about the impact this would have on your family. I rely on this vehicle to be safe and reliable for my wife and kids as their daily transportation. The mechanic found a Special service instruction #13T01 which he believes, was issued due to a specific problem with the waterpump weep hole blockage. He believes this would definately cause the problem associated.
I called Ford Canada Service to discuss the possibility of assistance on this repair and they said there was no Recalls or warranty to justify assistance, however they gave me a case #CAS-[protected]-V0D0W7, which really doesnt help our family with anything.. Please call our mechanic at Reg's Auto [protected] if you have any questions regarding this vehicle.

On July 17 I was involved in a collision caused by the other car. I took my CMax to Ray Skillman. My insurance allowed money on 23rd and by 25th RS had parts ready. But it took 13 days for them to look and find more damage. My insurance guy went there and got more repair authorized on Aug 6. Car was promised on 16th. When I called on 15th to see when I could pick it up, I got vague answers about more damage to the radiator.
I got a rental car on July 19 and the 30 days allowed were over yesterday. Ray Skillman switched the person in charge of my repair and each person seems to think they can take 2 weeks to address the job. This is costing me lot of money out of pocket, with no end in sight.

Our 2014 Ford Mustang has been in the shop since June 12, 2019. It needs a rt rear quarter panel. We are getting no response to getting this vehicle fixed. We need a car. I will never own another ford. We have only owned fords. We need a rent car. Ford is doing nothing to help us out. It's pathetic. The car is only 5 years old. For has the worst customer service. I advise people DO NOT purchase a Ford

had the truck 1 month had problems with front rear end roaring had to replace front axle, and the four wheel drive actuator n the seal, the front rear end was not checked, there wasn't much fluid in it. and what was in it was a white fluid. I thought it was the wheel bearing because it was roaring going down the road but was the rear end. never thought i would buy a used truck and have to put some much work into it in the first month . it would be nice that when people buy used trucks or cars that they won't break down in the first month

Ford Dealer Woolwine in Collins, MS has had my 2013 F150 since July 16, 2019 for low engine compression. It is under Ford's extended warranty. Each time I inquire about the status, I am told that Ford Motor Company wants more pictures of the engine. When is Ford going to honor their warranty and get my truck repaired and back to me? The length of time to even determine how to accomplish the necessary repairs is extremely unsatisfactory. The dealer's hands are tied in doing the repairs because of the Ford Motor Company's inability to decide which method of repair is best for the owner and the vehicle. Is this typical on how the Ford Motor Company handles their Extended Warranty Program?

Good day,

A part was purchased through the person repairing my Ford Territory on the 7th of July 2019. This part only worked for exactly 1 month.

For now refuses to submit a warranty claim. Why? When the part was purchased, it was said that it has a 6 month guarantee, because a 3rd person is installing the part and not Action Ford.

I have personally phoned them yesterday, just to being told that they will call me back.
The 3rd person repairing my car, also had to make numerous phone calls with the promise of " We will call you back"

This is absolutely disgusting and I cannot accept this type of service.

Anneke Duvenage
[protected]

I took my car to taylor ford in union city, tn for an air bag recall after I got my car back the windshield wipers started coming on by them selves . they did it every once in awhile then they just stayed on. I took my car back to taylor ford and they told me they didnt think they did anything wrong but i could bring my car back and for $90.00 plus tax they would try to find out what was wrong . i am very upset by the way i was treated they never did this before the recall. I have always bought fords i bought this car new and have been thinking about geting a suv . All they had to do was check the car. My husband had to pull the fuse out to get the wipers to stop so i cant drive the car right now. i dont think it is to much to ask to have the car checked out. I think the problem is in the sterring wheel because before they stayed on all the time using the blinker would make them come on . My name is Carla Barham my email address is [protected]@gmail .com

These guys are the most dishonest con artists ever. I never such a bad experience with any other dealership, So I bring my Ford F150 2011 model to them for oil change and to fix it up so it can pass yearly inspection on July 28th. I don't get a call the next day so I call and spoke to a lady in service and someone returns my call and I told him what I want to be done. Oil change, any needed repairs to get my inspection done and also to fix something that had to do with a factory recall for my truck's make and model. He does the number crunching and calls me back with a ridiculous $ amount. Now since I am desperate and since only a dealership can do the recall-related services and after much unsuccessful haggling I agree to pay the $1400 plus charges. He told me that he will start to work on it and let me know when the truck is ready for pick up. That was the beginning of my worst nightmare. No calls for days and week passed by. Since I work in Manhattan Monday - Friday I gave them my cellphone number to contact. There is always a tall promise and assurance that someone will call me back but nothing happens with these crooks. So after waiting for more than a week I call again stealing precious time from my work (BTW I work a hospice agency taking care of the most vulnerable at the end of their lives) and I get this [censored] Rick who by now seems very familiar with my last name and seemed very upset that I called him inquiring about my truck on the day he got back from his vacation. This customer-unfriendly [censored] tells me that staff in the shop is on vacation and that he is overwhelmed and guess what promises to call me back, blah blah blah. As expected no call back to even tell me exactly what is taking so long. Week 2 starts and I call on a Saturday and lady on the other end was giving me an attitude so I ask her to transfer me to a supervisor. After much hold time a Joe gets on the phone and introduces himself as the General Manager, he hears me out, apologies for the delay and agrees with me that it is not my fault if they have staffing issues...now isn't this supposed to be reputed dealership?...and like Rick before him makes all kinds of promise "I will personally call you back" but never kept his promise. So I do not hear back from this [censored] of a manager. Week 2 passed and we are into week#3. This Monday I once again steal precious time off from work and call the service desk again. Our [censored] Rick answers my call and immediately recognises me, puts me on hold to go check on the status of my truck that had been sitting in his shop for over 2 weeks now, gets back on the phone and has the audacity to tell me "we are so sorry the tech who was working on your truck is off today, we are waiting for another tech to assign the work"...well [censored] you are such lier, promised me to call back reconfirms by call back number and never returns my call. I am still waiting for answers..having lost 2 weekends that I had planned to use my truck for the many projects on my house. I am wondering why I should not take actions on these [censored]s for ruining my time and money. I am not going to call these crooks again...I am going to see how soon they will respond with a delivery date...and ponder on options to report my truck as stolen by this dealership to the Brewster police. People stay away from these crooks...totally dishonest, unprofessional con artists. Even if I get my truck back I have no faith everything is done as promised.

We ordered a 2020 Ford Platnuim Explorer from Szott Fords on Holly rd In Holly Michigan In April They have vin # and know the car has been ready since July but has not shipped It's still in Chicago Why can't anyone find out what is Taking so long for Delivery It's been over 4 months since the order was put in I have never had such a experience order a Ford before Our name is. Terry Foshia 12080 Clark rd Davisburg Michigan 48350. Ph #[protected] Please help us get to the bottom of this Szott ph # [protected] we are dealing with Jani Thankyou

I am writting on behalf of my sister. The muscle shoals long lewis ford in Alabama took advantage of her and did what ever they wanted to do. She bout a car last year, not even 1 month after she had it something was wrong with transmission. Keep in mind she bought an extended warranty. Now it went back into the shop again twice with same issue. She couldn't take it home because they thought they fixed it they did not and she had to leave it. So they tell her all this time month later again the part on back order she asked when was it coming in no one knew. She is the one out of a car dealing with all this through conversation since they don't know when she will get car if she ever will then she said she sees that as a lemon and can't they trade her out meaning equal valentine right. These idiots run her credit again that day in conversation which was wrong to do and they choose the only 1 vehicle she can get. Now I know if a dealership only give me one option I look online and it's the cheapest on lot you just sold me another messed up car and they raised the price. I don't care of its by 1 penny. They didn't think of her as a customer they only seen another sale. I asked the salesman did you'll even bother to check on the car in the shop his answer was no. They didn't care. That is sad that people are manipulated and treated this way. My sister is an older woman she doesn't have money for them to add 10, 000 unto a car that is cheap and mostly broken again because they choose it for her. I looked on line those Fiesta don't have anything exciting in them to where she couldn't choose her own and get it at same price. They knew they had her right where they wanted to take advantage and they did. I have seen many things from dealerships but you'll did the ultimate. I'm going to tell this story and continue so people will know that this dealership Ford dealership is all about moving eyes not customer and they are no help to you. Maybe it was a race thing because she is black idk but what other customer would you have treated this way. They can say well she had a rental we did ABC but you never took the time to solve the issue or go check on it. No one even called her back she had to call them. Point blank she paid for an extended warranty that Ford never was going to honor that is why the part is on back order. They claim they have stipulations. I don't know why my Ford here doesn't where I live. They say they take care of customers I called and asked to see if the salesman there was blowing G smoke and he was. Sad that people take advantage and do what ever for money.

On Feb 19, 2019 we purchased a 2018 Ecosport Titanium . We love the car that is not the problem. The problem is we were there 6-7 HOURS. The finance person went through a whole list of add-ons but after the first one we were not told the cost. We ended being put in a lease that will cost us over $40, 000 if we go the whole lease. We did say we wanted the payments in $500 range if possible. They never told us what the payment would be. I WILL NEVER DO BUSINESS ON PURCHASING ANY VEHICLE FROM PEORIA FORD nor will I buy a Ford if that is the way customers are treated.

Susan Briner
9910 W. Raintree Dr.
Sun City, Arizona 85351
[protected]@yahoo.com

I wanted to tell you a story of our most recent experience with Colombia Ford. We had a scheduled appointment last Monday 8AM. It was supposed to be finished that day. Finally Wednesday afternoon they called and Jill went to pick it up. After receiving the paperwork. She went to get into the car, there was a good sized dent and scratch on the driver side. The mechanic saw her and ran out to tell her to come back next week and they would take care of it. He went back in but came back out with the service manager who said they did a walk around on Tuesday and found the damage. He insisted it was there and told Jill there was nothing they would do. Jill drove away and called me. I told to go back and insist to talk to someone in charge. She went back in and the service manager came outside waving a piece of paper saying the damage was already there. Jill reached for and grabbed the "walk around paper" that had suddenly appeared. The service manager then proceeded to grab her arm by the wrist. Jill asked him 3 times to let go. He finally let go and shoved her backwards. Jill then called me crying about how they had been treating her since she got there. I went down there and we asked for the service manager, but no one would talk to us. We then walked into Phil Sari's office, but he did not want to talk to us about it. I expressed that what the service manager did was basically assault. He just turned away and would not talk to me. I told him I was calling the cops. The police officer got there and wanted to talk to Phil Sari first. Who was not even a part of this. Anyway, He said she said. And we had to leave. Jill was very shaken. It was amazing to me that these people think they can and do get away with manhandling a customer. This was not right. On top of that they damaged our truck and are not going to take care of that either. Our truck was immaculate before they got it. Maybe think twice before you deal with these people. The owner could care less about the customer.

My name is Shauntae Parker. I reside in Charlotte NC. 2 years ago, I bought a 2014 Ford Fusion from South Charlotte Hyundai. I was reluctant about getting the car but was excited to have a new car and wanted to make the best of it. Fast forward to 2 months ago, when my car supposedly began to overheat. After taking the car to 2 different mechanics and $1200 later, I finally took it to Capital Ford of Charlotte where after a diagnostic test, I was told that my car REQUIRED a fuel pump at $950. I had already cleaned my savings out for the previous repairs and had to scrape together the money to get this supposed required part put on thinking this was the end of my worries. BUT that was not it, I get a phone call from the dealership saying that the fuel pump was NOT the problem and NOW I need a WHOLE NEW ENGINE which will cost me $7400. I am a single, 6-month pregnant woman and have literally spent every dime I could spare to get all the repairs I had done and now I'm being asked to spend another 7 thousand dollars. I haven't been able to buy a single thing for my unborn child. I have missed wages due to having no way to work. I have fallen behind on bills to pay for repairs. This is a 5 YEAR OLD CAR… How the hell does an entire engine give out in that short amount of time? This has been the biggest nightmare of my life and I feel taken advantage of not only by Capital Ford but the Ford Company altogether. I bought what I thought was a reliable car that essentially is costing me my livelihood because unfortunately, I'm stuck with this car because I have it financed and you guys are selling piece of crap cars. I will be emailing my horrible experience to my local news stations and will encourage anyone I know to NEVER buy a single Ford. These cars are made to fall apart and have ZERO durability. I am ashamed that I ever put a dime into purchasing one of your crappy vehicles.

I bought my 2017 Escape new and the sway bar links have already been replaced twice. I have been reading reviews of this exact complaint that other Escape owners are having. I took the car to the Tallahassee dealership when it had 5000 miles on it and the sway bar was replaced. It was making the bumping, hitting, rough driving noise before then. It was okay for a few weeks. I took it back for the same problem to have them make sure everything was ok as I was going on a long road trip and they said everything was fine even though it was making the same noise. I even had the service writer ride with me and drive so he could feel and hear what I was. He said that was the way it was supposed to sound and ride as it was a 2.0. I then went to the service depart again a few months later and the service manager road with me and he said he didn't hear anything. I said I do not want the car back until it is fixed. Sure enough, sway bar was replaced. It was fine for a couple of days, it is back to making the same noise. I was given an appt for a little over two months outbecause they were backed up. They had it for two days. I just want my car fixed. I want to sell it but not in the condition it is in. Trade in value would leave me in the hole about $1100. Plus, the left door speaker was replaced. My MPG gauge says I get 22.7 -22.8 in city OR highway, this isn't right. Please advise what you can and will do. Thanks

I purchased what I thought was a perfect vehicle in 2015, one that I had been searching for, for a long time.
The vehicle is a 2013, F-150 4 x 4 Supercab.
Not long ago, while washing the truck I noticed several spots of surface rust primarily along and around the wheel well of the left rear tire. As I keep the truck very clean I was shocked to discover the rust. I started looking the truck over more closely and found another large spot below the drivers side door behind the front wheel. There are also spots of rust starting to show and "bubble" on the right rear tire wheel well.
Just this week I stopped by a certified Ford collision center and had someone take a look and give me his thoughts. He was very suprised to earn that the truck was a 2013 and showing this level of corrosion. The gentlemen even called a co-worker over to take a look.
I then took the truck to an independent auto body repair shop and his advice was to accept it, get rid of the truck or spend several thousand dollars to repair.
I'm extremely dissapointed that a 2013 vehicle would deteriorate like this.
I'm currently in the market for another truck - probably not a Ford.

I have had my focus at the Ford dealership ( Cella Ford New Bern NC) to supposedly fix the transmission serval times, and all the dealership did was reprogram my transmission. Your company knew there was issues with the transmission. When I took a vacation out of state, around the fourth of July the transmission went out and ended up costing me money out of pocket, I took it to Cumberland Ford in Tennessee, when I called the dealership in which I brought the car ( Cella Ford New Bern NC)they said there was nothing they could do. My car has only been serviced at a ford dealer. I find it very disappointing that Ford would stand behind there product in which you already new had issues. I would like to see if Ford could at least refund some of the money I spent on repairs.
Penny Gaskins
PO Box 1615
Newport, NC 28570
[protected]

Trying to contact a rep for the Gladwin area to know about the service I am receiving with NO RESULTs unless I call. Here is the situation now. 2011 Ford Edge at 117, 0000 miles Hazard Warning Lights flash on their own once the sun beats on the dash and won't shut off for a while causing a major problem. Car in still position.. $600 to replace the FCIM (module). Took car into Ford Dealer in Gladwin Michigan and they were to order part, was to come in 3 -4 days later, part not ordered (I called). Part then ordered. Again 3 -4 days to wait. 4 weeks later no part but now has to be rebuilt. Contacted FORD CEO and President with letter dated July 19, 2019. No answer. Contacted customer service. Received no case number or "having technical problems". Call back later is their answer. What kind of service is this? My back up camera replaced in March. $600 also. Was my car installed with defected parts? Now 6 weeks and no part yet. Where is the part being built? My car is now at 120, 000. Took it to Gatlinburg. The ride is great but service is terrible and Ford is not doing anything or one cannot get ahold of anyone.