Ford
Reviews and Complaints

before I bought this Ford Focus I had a 2013 Focus I traded it in because the transmission went out before the warranty expired I was told be the salesman that this was not the same transmission that the 2013 had.But it Is and it has the same problems that the other one had and now the warranty is about to expire . besides that this car is not 3 years old yet and the backup camera is not working properly not even half of the time and now every time i shut off the car the radio resets erase themselves. between my wife and me we have bought several Fords but my last two focus have been miserable. I do not want to go back to Bill Marine Ford in Wilmington, Ohio.

I have experienced the death wobble several times in the past months. I have gone thru the process of elimination by replacing the tie rods, tires, etc. to the tune of $3, 000, and have now found many, many complaints on different websites about the same problem, many coming close to a major accident, as I have. It is impossible to steer the vehicle when this starts, and nothing I have replaced has worked. If I have an accident because of this, Ford will be responsible since they have obviously known about this problem in the 250 trucks for many years. I was told this is a problem that cannot be fixed, and /ford knows it, yet does not issue a recall!

I took my car in because of noise when breaking. they said it was the caliper and said it was replaced. I asked to see the one that was replaced they said it was no longer available. this was in Feb the first time it was taken to them the problem still exsist. other than the caliper they said they replaced yhe brakes which was not done either.after taking the car back 4 to 5 times the problem still exist. i have asked formonies that were paid back to me because the service was not done, when i brake it makes a horrible grinding noise so it isdriven very much out of fear that the brakes may fail. i have talked with jim last name .there was someone else i think his name was brent i think he was over the service department. they said that the car was making normal car sounds. it was not normal car sound when they said they had fixed it and charged me$483.00. i asked for my payment back so that i could take my car somewhere else to get it repaired. i was told that they had done all that could do and a refund was not their policy because the work had been done. is this your normal policy for repair work. i can be reached at [protected]. i need some kind of resolution to this problem. thanks

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Ref: Case# CAS-[protected]
ECOSPORT Vin # MAJ3P1TE5JC72990

Dear Sirs;

I am writing to express my disappointment with Ford Motor Company. On July 30, 2019, I drop my car off at Paradise Ford, Cocoa Florida to have my radio repaired. Unfortunately, to date, my car remains at Paradise Ford waiting instructions from Ford Motor company. I expected much more from a prestigious company of Ford's standards. Regrettably, that is not occurring.

I purchased my EcoSport Vin#MAJ3P1TE5JC72990 on 23 April 2018. The radio has never work properly, the dealer is unable to repair it, they stated they are waiting instructions from Ford's HOTLINE. One of many problems is the radio will not turn off draining the battery therefore, a rental car has been provided.

I have contacted your Customer Service department a couple of times to no avail. One representative recommended I download software on a thumb drive and take it to the dealership to update my radio software, that is not my responsibility. Unfortunately, I could not understand the other representative she did not speak English well enough.

Considering the high standard of service and considerations Ford Motor company has demonstrated towards its customers in the past, it is deeply frustrating not to be able to resolve this issue in a timely manner. Please help restore my faith in the "exceptional service" of Ford Motors by assisting me in resolution of this issue.

I kindly ask that you give this matter top priority. I look forward to your reply and a resolution to my problem

If you have any questions or want to discuss this, please contact me at the above address or phone number.

Sincerely,

James Mullinnix

I purchased a new Ford Edge in September 2016. I have not had the vehicle yet 3 years until next month. I have 48, 000 miles on it and paid over $40, 000 for it. I also spent $2500 for additional warranty. I called service departmet at Lakeview Ford about 2 weeks ago because my car stated vibrating on driver back side when I was at about 55mph. They said they could not not get it in for 2 weeks! I waited a week or so and called again because it started vibrating more. I finally got a appointment a week later and took my vehicle in yesterday. After waiting for sometime, a man came to me and said I need all new tires (48, 000?). He quoted me over a $1000 dollars and least expensive was $700. I said ok and he left. I waited longer...when he came back, he said they decided it may be a suspension issue and the soonest he could get me in would be August 26th! I had already explained to him we were leaving on vacation on August 17t. I left after paying $70 for a quick oil change and air filter! While driving home, my car started vibrating very bad so I called a repair shop in Union City Michigan. They got me in at 10am today. They checked my vehicle out and said it was out of ( balance ) tires and I should NOT drive the car very far or fast until the tires were replaced due to many flat worn spots and cords showing. They did NOT find any issue with the suspension! They are picking up my vehicle from ME and taking care of ALL of this for $636.00...really? You want to sell your vehicles but this is how I am treated? I have to drive about 85 miles one way to see my mother in a nursing home and was going to do that today but repair shop advised against it. How would that have been if my tires blew going 70 mph on the highway? This is all history as of today but I feel there is something due from FORD MOTOR COMPANY.

I AM SO ANGRY AND DISAPPOINTED WITH THE SERVICE, THE PRICE AND THE LACK OF COMPASSION AND ALSO THE LACK OF KNOWLEDGE OF MY VEHICLE.

Shirley and William Damrow

CAS22230790 - I was told that a service bulletin went out of a failed vacuum hose. My truck has been sitting at Vic Bailey Ford in Spartanburg SC since Monday and our truck can't be fixed until they hear the problem and as of today the truck hasn't made the noise. We are also waiting to hear back about our extended warranty that we supposedly had and was never added on according to Ford. We can't get anyone to talk to us because our case worker is in training. She has been in training for 3 weeks. There is no supervisor that is available to talk to us (I don't believe this) we need answers because we don't have a vehicle (Ford isn't providing us with one because of the extended warranty) I would really be appreciative if someone can call me today as we are getting no luck and this is a brand new vehicle and this is ridiculous considering this truck has already had to have a new transmission as well when it only had 9200 miles on it.

DO NOT GO TO THE SERVICE DEPT. I came in yesterday for a scheduled oil change at 4pm. I went into the waiting area and about 45 minutes later a service rep comes to get me. I was like wow, that was fast, but glad to get out. He continues to tell me they JUST pulled my cover off my car from underneath and that I have a big leak. First off, what have you been doing for the last 45 minutes? I go out to look at it and they tell me that my trans coolant lines are leaking BAD and that it needs to be fixed and my car is not to be driven. I said ok, what is the cost and can I get a loner car if my car is not able to be driven. The service guy says he will have to look into it and will come get me in 15 minutes. I call my husband to come up and look at it bc I didn't trust them. I have not heard many good things about this shop. My husband comes to look at it and the service rep tells him the same thing. I asked how much it would be and they stated around $500 with everything. I then ask if I can get a loaner car. He tells me that they do not have any cars. I said that is hard to believe when u have hundreds of cars here. I asked if he could talk to a manager and he stated NO, they could not do anything. I asked how would you like me to get around then if I CAN"T drive my car and you have to order the parts. The service rep told me to CALL a Uber. Um are you fing kidding me. What kind of response is that. I said I will call another dealership and see if they can take care of me. The service rep said ok and walked away. Just like that you are going to let over $500 plus a oil change walk out the door and not car. I looked up and you can get the parts and labor cheaper. So I went in and my service rep was not in the office so I started talking to another rep and he was so annoyed that he snapped and me and another customer. Are you kidding me. What kind of customer service is this. My service rep came back and said my oil change is done, which I did not give the ok to do after ALL of the issues bc I was having all of my services be done all at once. He walked me to the counter, shock my hand and left. Very bad customer service. I felt discriminated against bc I was a women. They thought they could pull this over me and when I called my husband up, they changed there tune and started treating me bad. I definitely will be contacting more people and letting them know the problem. DO NOT TAKE YOUR CAR HERE... I am asking for a refund of my oil change. I went on 8/8/2019 and I drive a 2012 ford fusion.

I am told that there is no rebate available for me due to the fact that my government service does not qualify as first responders . This critical dept. should qualify since my department, since 2001 has ensured passenger safety without fail .
It is every bit as important as any law enforcement category.
Please consider having us qualify for the rebates.

I bought a 2013 F-150 from Jarrett Ford in Dade City Florida Shortly after purchasing it, it started vibration (a pounding sensation like a tire out of round ) I took it to the local Ford dealer who said slip yoke in driveshaft need grease Had it serviced and it was no better, took it back, said it was bad tire(s) They recommended Bobo's tire in Florida. Kenny, at Bobo's tire and I spent a day and half spinning and balancing tires on truck then shaving them to true them up Many test drives, still the same. Next day took all wheels and tires from truck, machined balanced and checked for trueness, still had same problem Kenny said he never had a problem like this I do not think it is a tire problem, took truck to a drive line specialist, pulled driveshaft, checked balance and alignment, it was good Then went back to Jarrett Ford( about 100 miles away) they had it for about 3 weeks even took all wheels and tires from a brand new truck and tried on mine, Still no fix. I pulled fuse from ABS thinking it may be the problem. drove truck back to New York took it to Oneonta Ford for a recall and find out what the problem is. they said tires also which it is not. I bought it with 36, 000 miles on it with a full extended warrantee and am at my wits end with this problem How can you help me ? Ray Canner
vin 1FTFX1CF0DFC25319- phone [protected] Del.Co. Hwy. 11 Oneonta N.Y13820.

I have had to have someone open my hood since I bought the Fusion. When I asked about it they made me feel like I was weak. Well I brought it in for an oil change and the handle broke off. Now at dealership and they are making feel like I did something wrong. "You did a number on this". Really? This should be covered or should be considered a recall problem as I am not the only one. They are now saying they have to put the car up and go through bottom because they can't get it open. More time more labor, then it will most likely be two latches, cable and new handle. This is not right on so many levels. I would appreciate some assistance.

Thank you,

Debbie Schroer
1364 Notre Dame Dr.
Lemont, IL 60439
[protected]@comcast.net
[protected]

I have filed a claim with dondelinger ford in grand rapids mn. I own a 2016 escape bought new off of rapids ford now dondelingers the claim was filed on 7/15 cars miles are 54, 700. I did purchase a wrap plus vehicle coverage plan which covers up to 72 months or 75, 000 miles sold on 02/04/2016 thanks for your time my name is coral quandt email address is [protected]@gmail.com

Misfortune of our 2014 Ford Fusion during early months of summer our electronics keys, both set broke in the ignition. We had to call a lock Smith to remove and make us a new set of keys at our home . The best he could do is make manuals for a whopping $380 dollars.In July of this month. We got stuck at a relatives hose because of a faulty cable issue and couldn't get or Ford into drive. The dealer stated none of these parts were available and to get our own shifter cable put as the recall problem had not been finalized. My husband recently found out he is facing non Hodgkin's lymphoma. And is a veteran of the Vietnam era. We are struggling to make ends meet and have all repair cost and documentation. Toataling 558 dollars. We get most of our repairs done at quick lane auto Jordon Ln.Huntsville Al.35816 .Moreover, we have purchased 2 Ford cars from ford motor company.And haven't been dissatisfied till now. Sir, what compensation can you help us with? Thank you, Jerry Mcanally 1244 Carter grove rd. Hazel green, Al. 35750

This is my response to a survey you sent out. After submitting it, I am considering filing a complaint against Unique Towing and Ford Motor Company, NOT the dealership. A lot of people believe in the Better Business Bureau.

HUC00220 Vin

The information below can be verified by the call log on my phone.
On July 19, I noticed a bite on my leg at the crease of the knee. The next morning I awoke to an inflamed "bullseye" going about 4 inches up and 4 inches down my leg, fever and nausea.

I decided to the CVS minute clinic to get antibiotics since it was a weekend. Looking online, I saw there was a CVS on the corner of North Beach Street and North Tarrant Parkway in Fort Worth, TX. When I arrived I was told that the minute clinic was inside the Target on Denton Highway and North Tarrant Parkway in Keller, TX. They are about 21/2 miles apart.

When I returned to my car, it would not start. Everything was dead. My car is still in warranty and has 16000+ miles on it.

I called the number supplied for a warranty tow. This was at 10:08 AM.
At first, I was having problems with my VIN number as I could not distinguish between a zero or O in the number. I have impaired depth perception. I hung up and a rep from Unique Towing called me. She took my information and told me that I should see a tow truck in about 90 minutes. This was at 10:22 AM
.
At 10:33 AM, I called John Hilsinger at 5 Star Ford to tell him that the car would be coming in to the dealership. Since it was a Saturday, I wanted to make sure the service department would be open after 12. He notified John Maurice that the car and I were waiting on the tow truck.

At 11:07 AM, Unique notified me that they were about 20 minutes away.

At 12:46 PM, The tow truck driver called and asked for the address. I told him 4464 North Tarrant Parkway. He asked me to repeat it so someone could write it down, which I did. He said he was at the Kroger on North Tarrant Parkway and was that it. I told him no that if he would continue driving west on North Tarrant Parkway to Beach Street, he would see the CVS on the corner. I also told him there was a Wells Fargo on one corner and a Walgreen on the other. I really don't think the man understood English.

At 12:58 PM, I called John Maurice to let him know that the tow truck driver was still on the way and confirmed that the service department was open until 5:00 PM.

At 1:09 PM, The driver called me and asked if I was in the Kroger parking lot or the Target parking lot. Again I gave him the address and directions to the CVS at 4464 North Tarrant Parkway and North Beach Street in Fort Worth. He said it wasn't in his GPS.

At 1:18 PM, The driver called me again and wanted the address. I was so mad I just hung up.

At 1:19 PM, I called unique back and they said they were going to send a different truck.

At 2:26 PM, I called John Maurice and told him about the problem with the towing company. He authorized AA towing to pick me up and gave me the number.

At 2:34 PM, I called AA Wrecker and was told a truck would be there in about an hour.

At 2:37 PM, I called Unique (boy are they ever!) to cancel the tow. The girl came back and said that is to 10616 Foothill Drive correct. I was shocked, I NEVER gave them my home address!

At 3:07 PM, AA called to let me know that they were dispatching a different driver because the original had

At 3:36 PM, the tow driver arrived.

The temperature was 97 degrees per my phone. I still had a fever, was nauseated and the bulleye was still growing. Additionally, I am 75 years old and am legally disabled.

I am absolutely outraged at the treatment I received. In no way do I blame the dealership, I blame Ford Motor Company for forcing me to use a company that is horrible and having a phone policy that makes it hard on the customer to call for help. SHAME on YOU! Do not pay Unique as they did not provide a service to either of us.

I did not keep my physical condition a secret. There is no excuse for it taking 5 ½ hour to get a tow in a major metropolitan city.

When someone called me, I would try to call back using the number that showed on my phone, both Unique and 5 Star would give a message that this is an outgoing number. What a lousy way to do business.

I have driven Toyotas since 1977 and have never had a problem. I decided to buy a Ford because they did not require government assistance and I felt I needed to reward them. Now, I regret the purchase as Ford obviously does not care about its customers.

Hi Team Ford India..

This is to notify you that i am highly dissatisfied with below issues in my New ford freestyle which is just 1 year old.
1. Steering color peel off.
2. Gear Cover tear off.
3. Seat cover bought from Mg road ford dealer are also peeling off..
4. Wiper issue, they arent working fine from last month.

The issue is highlighted to the service center as well, but still no response.. May i ask you why this bad quality with such a renowned brand?

Sir I bought a 2013 f-150 eco boost with a extended manufactured warranty's and they are these
ESP. PREM CARE SERVICE = $2980.00FORD TRIPLECARE SERVIVE=$1199.00FORD PLATINUM PLAN=$1845.00 So far every time I have take it in for warranty work or to have them look at a problem were they need it for a day or more and I have taken it into 3 dealerships now and have ask them for a loner while they work on it they never have a loner that I can use and that's even when I set up and appointment to have work done I do have a perfect driving record I was told at the time I bought this truck that I would get a loner even if they had to take one off the lot and plate it but now I have taken it in for this problem ever since the first day and even after the transmission lines blew and they replaced them and that took a week and I didn't have a car to drive because they didn't have a loner. I drove it to WY. On a hunting trip and while I was in cruse doing 70mph and was going to pass a car in front of me but a truck was about to pass me so I tapped the brake paddle with my foot to disengage the cruse and at 70mph it dropped from 6th gear at 2500 rpm into 1st gear and went to 6500rpm and because I was pulling a trailer I came close to losing control this happen on state rd. 90 speed limit is 80mph Just east of Sundance WY. I immediately pulled off to the side of the road and when I came to a stop everything went back to normal and it drove normal for the rest of the time out there in WY. When I returned to Battle Creek MI. I called the dealer the sec. one told him what happen and made and appointment and told him I would need a loner when the appointment day came I arrived at the dealership 15min early took him the keys and ask for the loner keys and he said they didn't have one so I said how long will you need it all they said was they didn't know how long it would be so I had to leave and they didn't look at it a couple of weeks went by and it acted up again so I call them again and ask for a manager and told him in order to leave it I would need a loner so he look up my warranty and said yes you are entitled to a loner so we set up another appt. for the following week my appt. was at 9:30am I arrived at 9:15 handed the service manager the keys and ask for my loner keys and he said we don't have one so I ask for the manager but he was not there so I ask him how long will it take to just run a code check on it he said about 15 to 20 mins. So I told him I would leave it and come back I about 1 hour since my appt was at 9:30 am so I left and came back at 10:45 and saw that my truck had not been moved I ask him what they had found out he his mechanic was tearing down and engine and when he was done with that he would do then so I ask for my keys and took it home I then sent a letter to NHTSA and received a letter for a recall and then called a third dealership when I received a second letter to take it in for a recall on it for software at that time I told the dealer that I thought that this problem had caused other damage they replaced the software in about 20 mins. And I drove it home and now I notice even more problems so I made another appt. with the third dealership to have his transmission specialist take it for a drive and this time I think it was the first time that anyone from Ford had driven it and he didn't even go 2 blocks when he said dam that's not right it shifted hard going from 3 to 4 with a loud clunk when shifting up and again when down shifting and when going from a stop and turning a corner it was going into a neutral were there was no gas no trans. And the dash gages were not working then after about 5 to 7 sec. it would jump back into gear so I called and set and appt. up to get this fix and again was told they didn't have any loner for me just what did I pay all that warranty money for a loner when I cannot ever get on VIN: 1FTFW1ET7DFC64126 ALL THIS HAS TAKEN OVER A YEAR FOR SOMEONE TO AGREE WITH ME ABOUT A PROBLEM WITH THE TRANMISSION. I am a Retired floor and service manager Community garage of Battle Creek now is called WHEELS FOR WORK run now by GOODWILL INC.
David Campbell [protected]@aol.com

During recent service at Baxter Ford in Omaha, NE., we noticed that the steering was faulty after service. We decided to have another reputable mechanic look at the issue. He found that the steering column in our Ford Explorer had not been tightened/put back together after service. Considering my wife drives my 3 young kids in this vehicle, I'm extremely upset that your dealership service department could not put components back together properly.

Including the factory installed APIM, there have been 3 units installed in this 2016 F-150. This "new" unit was installed about 2 months ago and will not load phone contacts, is slow to respond, voice command will not work to find a song or show the correct address that is requested.

All of this is too familiar. I am truly going to look at other brands of trucks when I purchase next year, please don't let this happen, I have been with Ford my entire adult life and other than this issue I have been very satisfied.

VIN: 1FTEW1CG3GKD10113

[protected]@gmail.com
[protected]