Ford
Reviews and Complaints

I purchased a 2019 Ford Mustang from Kerry Ford. I paid 50000 cash. I was two hours from home. When I did get home I realized they had a set of old wore tires on my car. The outsides of all 4 wheels are bald with some tread on the inner wheels. I took it to tire discounters and they said they looked like they were swaped probably from another car. My first Ford and this is how I'm treated as a customer. I'm currently looking at a legal matter. Im sent home with bald tires 2hrs from home.

On July 23, 2019, we dropped our 2016 Escape off at Capital Ford's service department, 3660 S Carson St, Carson City, NV 89701, for our 10 am service appointment to check out why the SYNC went dead. We made it clear we will wait in the lounge. The vehicle status board in the customer lounge never showed the status of our vehicle. After waiting for 3 and a half hours and no status update we decided to go find the service advisor for a status update. Had to wait for them to come back from lunch then we were told no diagnostic test will be run because Ford told them to stop all testing. They will give us a call when testing resumes which will most likely be in 30 days. We drove the 40 miles home, very disappointed.

We called Ford Customer Service and was told there was no notification given for not to run any more diagnostic tests. We voiced our dissatisfaction with the lack of service and was told to find a dealer who would provide proper service.

On August 1, 2019, we took our 2016 Escape to Jones West Ford, 3600 Kietzke Ln, Reno, NV 89502, for our 8:30 am service appointment for the totally dead SYNC. We did get an update that diagnostic showed the SYNC is fine and the vehicle was turned over to the electrician to find where the short is. We have had no updates since and we've called multiple times today, August 2, to get a repair status and possibly get our vehicle back for the weekend. Finally, got a hold of someone because we couldn't get the service advisor to return our multiple calls. We learned the service advisor was gone for the weekend, our car is disassembled for troubleshooting and there is no loaner available.

Reached out to the Ford chat and found our extended warranty does allow $30 daily rental car for 10 days with auto dealer's authorization. We ended the chat as there is no one at the dealer to authorize since the service advisor is gone.

We only have two authorized Ford dealers around here that can provide Ford authorized service. From our perspective, we have not gotten any basic customer service from either one of them.

Our desired resolution is to have the problem with the SYNC system fixed so we don't have to deal with them again. Appreciate your assistance is getting our car back.

1. Transmission lines are rusted through per mechanic and need to be replaced this truck has 50, 000 miles on it really?

2. The A/C was replaced approx. 40 days ago and there was no mention of any rust

3. To top off my experience with ford and its dealership they pulled my truck up and the tonneau cover was crushed( dealership stated it came like that( but didn't call me to say there was any damage despite at least 10 calls/texts it was never mentioned, it couldn't even be driven as it stood d/t pieces being blown off of it, then they ran out two other people who said it was damaged when it got there, IT WAS NOT DAMAGED I asked for them to pull security recordings and they told me there were none

My husband and I own a 2014 Ford Explorer 42, 000 plus miles we are also lifetime Ford customers our parents also always owned Fords. We are heavy equipment contractors and all of our vehicles from the the ford ranger, explorer trac truck, explorer, expeditions, F150, F250, Duly trucks, dump trucks, etc you name it we bought it. On Saturday July 27, 2019 my husband and I were going on a short trip to Bay St Louis, Miss while driving down I-10 at 70 miles per hour the car's steering began to give him a problem then lights on dash started stating that the car needed service steering must be repaired now can't give the exact wording because the explorer is still in the shop. Thankfully we were able to safely get off the interstate. Once we were able to pull over and stop the car's steering went completely out would not move. We had to cut our trip short never made it to Bay St Louis had the explorer towed to a mechanic shop which cost us $262.50 no where else to bring it didn't really understand what the problem was. Our car sat there until Monday so the mechanic could diagnose the problem rack and pinion. Thinking this sort of thing should
be a recall that maybe we hadn't gotten notice about we take very good care of our vehicles so this explorer is like the day we bought it. Anyway paid our another 100.00 to tow it to our local ford dealership only to find out that this was not a recall
even though there were recalls on 2011, 2012, 2013, 2015, 2016 and 2017 but not 2014 don't understand how 2014 was skipped over obviously there was still a problem in 2015. This infuriates me that ford would let its loyal customers down to put us in danger of having a serious accident or heaven forbid a fatality is that what it takes to get a recall a lost of life which unfortunately maybe the result of this defective part. The cost to fix over $2200.00, part cost under $600.00 only one year warranty where at Auto Zone you get a lifetime warranty what's wrong with that picture. I will never buy another ford product it's obvious we are all just dollar signs not people it's always the bottom line with corporations. So here I sit car still in shop trying to figure out a way to pay for rack and pinion breakdown on a fixed income forgot to mention my husband is a 75 year old retiree. Spoke to ford representative and was told to hold on to receipts and would be reimbursed if there is ever a recall hold on to receipts got to afford to fix it first.
My husband asked if we could get some sort of break on cost no way that was happening.
Ford you just lost a major customer that has spent
Hundreds of thousands of dollars on your product.
Love my ford products but you put money before the lives of your customers that's where I draw a line.
Hopefully one day this will be recalled before a life is lost.

E Hebert

I have been texting your company for months now because you still haven't provided an airbag for my truck. My vehicle has been at the body shop for 92 days as of today!Because of your inabilities to provide a driver's side airbag I have had to buy another vehicle and the dealer wouldn't even take the Ranger because of the airbag. Now, this truck will be repossessed because I can't afford two trucks. So not only have you robbed me of this truck, two months of car payments on a vehicle I don't have, now my credit takes a hit because I could not wait any longer for your company to come up with a viable option. Is there only one airbag manufacturer on the planet? I am so angry and disgusted that a huge corporation like yours doesn't give a rats [censored] about consumers. Your actions have cost me financially and emotionally but I suppose you don't care about that either.

To whom it may concern: I recently contacted FORD regarding the many issues with my 2017 Ford Edge. I did purchase this vehicle from a FORD Dealership in August of 2018, it was a used vehicle with about 40, 000 miles on it. Thinking that I got a Good Vehicle and From an actual dealership I never even dreamed of the issues that would follow me. I began having issues in October of 2018. I was told that the coil pack had gone out. I thought that was funny but I was told that that sometimes happens. This continued for several months and the dealership kept repairing the vehicle. I got tired and frustrated and the Owner of the FORD dealership (where I bought the vehicle) offered to buy back the vehicle or MAKE SURE it was fixed. I did look at a vehicle and would have bought it but the FORD dealership owner would not deal with me (for a 2018 Ford Edge) and would not give me decent money for the 2017 Edge (April 2019). In May of 2019 when I'd had the same problem FORD finally decided to replace the engine in the vehicle. July 11, 2019 I was stranded on the side of the road with the vehicle telling me that something was wrong with the charging system. I managed to take it to a FORD dealership 70 miles away (because it was the closest to where I was stranded!) and they told me now that the alternator and fuse box were bad ($1500). They didn't catch that something else was wrong until I went to pick it up and now I've been without the vehicle AGAIN for Almost 3 weeks. Mind you that I have taken the vehicle to the FORD dealership for repairs and have been without the vehicle for over 3 months total now. I did contact FORD (CAS-[protected]-H9H5Y9) and received word that FORD would not buy back the vehicle. I cannot believe that FORD cannot buy back the vehicle. If the dealer would have been smart he would have bought the vehicle back from me and I would have turned around and purchased another vehicle then and probably would have bought a new one. This completely crazy that FORD cannot determine that something is wrong with this vehicle. I have driving other FORDs and it's crazy that FORD (a billion dollar company) cannot or does not wish to help a customer out. I am at my wit's end. It doesn't take a rocket scientist to know that this vehicle is rotten. Things keep happening and it still has less than 60, 000 miles on it. Take it Back!
Julie Maher
Frustrated Ford Owner CAS-[protected]-H9H5Y9

I had just received my 2013 Ford Taurus Limited and was on my home from Doniphan to Sparta, MO on August 20, 2017. It was late at night in a very strong storm. Just before I got home the car quit running and just coasted to a stop. I let it roll into a driveway and tried everything I could to get it started. I looked in my manual to try to see what the problem might be and found a number to call Ford in case of an emergency. I called the number and the gentleman was very nice but ask me to try the battery and I told him it was good. He told me I would need to contact someone the next morning. The fuel gauge showed I had a little under 3/4 tank of gas, battery was good, so I left it and had it towed the next morning. I called Campbell Ford in Ozark, Friendly Ford in Springfield, MO and Republic Ford in Republic, MO. No one could get me in until the next week so I had Henrys towing take me to the shop Triple AAA had recommended which was Complete Automotive. When they pulled the fuel pump out the tubing was wrapped around the fuel pump where the gas gauge could not work correctly and the pump was limited on fuel. They called Friendly Ford to get a Ford fuel pump just for my car so they could get my car fixed. I had no way home and no transportation. I missed work that day but it was repaired and it was the fuel pump, which I paid for. The next week I got in the car to leave my house and it would not start again. Had it towed to Campbell Ford, which I was without a car again. The next time I was at work, came out and it was the exact same thing only it lasted a little longer this time. The car was towed to Campbell Ford in Ozark, without a vehicle again for several days. The last four fuel pumps have been installed at Campbell Ford Ozark, MO 65721, 417-581-2356. January 28, 2019, I came out of Walmart and the car would not start again so I had it towed to Campbell Ford again, this time a fuel pump modular device was installed and fuel pump, I had hoped it would take care of the problem but it did not. Each time I have either had to rent a car for 3-4 days or no transportation along with missing work. I moved to Doniphan, MO May 10th. I had a doctor's appointment on July 19th. I made it to Springfield, MO, after doctor appointment I got into my car to leave and it would not start. Had it towed for the fifth time and it is still at the Dealership at Campbell Ford, 7/31/19. TJ, service manager, has worked very hard to help me with this issue but to no avail. When I spoke with him on 7/29/19, TJ said they could not find anything wrong except the fuel pump and was putting a new one on, which would be under warranty. I am afraid to drive my car with traveling the distances I do and would like to trade but I can not sell this car to an individual and do not want to trade where they will sell it to someone else because the problem has not been resolved. This car only has 86, 000+ miles on it, very clean, beautiful car with great sentimental value as it was my mothers who passed away from cancer. I have tried hard to keep it, but at this point I can not afford to keep it any more and I do not trust it. At this time the only resolution I can see is for Ford to purchase the car back and get it off the road. Please, I would appreciate any help you could help me with.

Parts paid for and ordered 6/24/19. 35 days later still waiting. On 7/25/19 dealer advised me one part was in and the second part would be at dealer 8/1/19. Today, 7/30/19, I was told the second part hasn't left packaging for delivery to distributor. How can an order go backwards. Why can't my order be tracked as is done by every delivery system on earth. Is the dealer jerking me around or is Ford this incompitent. These parts are inferior given they lasted 3 1/2 years and now I can't even get new parts. Over 400 units on backorder. The dealer, Davidson Ford, is located in Clay, NY. 315-870-7000. The part #'s are 19835 A and 19867 A. I have received nothing beyond the dealer.

back in October 2018 I took my 2011 Ford Fusion in because the air conditioner/heater wasn't working. I purchased the extended warranty at the time I purchased the car . I took the car to Echelon Ford in New Jersey. I was informed that this was covered under my warranty. I went to pick the car up and as I was leaving the parking lot the air conditioner stopped working. I turned around and brought the car back the gentleman asked what the issue was I informed him the air stopped working the technician came out to check to see what the issue was and discovered it was a wire . He took my car to the mechanic and the wire was fixed. On July 8th of 2019 it had to be the hottest day I was driving and the air conditioner stopped working. I contacted Echelon Ford on July 16th set up an appointment the receptionist on the phone informed me that this was under a 2 year warranty I thought GREAT then she stated that I would be charged for a diagnostic check and if it was something difference I would be charge $100.00 +. I should not have to pay anything because it is the same issue as back in October. I have an appointment for July 31st which I have to cancel because I don't feel as though I should be charged for anything. I would like to have my air conditioner fixed correctly and not last just under 2 years at no cost to me. It should have been corrected the first time. Please contact me at [protected]@comcast.net or you can leave me a message at [protected] and I will return your call as soon as possible.
thank you for your time and understanding
Jacquelyn A Gaynor

i bought a new 2017 focus in may 2107 unaware of what a double clutch meant, now i know. i like my car except for this. it drives fine on highway but if i have to ride around town and the constant stop and go at lights and stop signs it shakes and vibrates when i step on the gas to go.i inquired and was told from the ford dealership i bought it from that it was the double clutch transmission and that it would do this and that ford is aware of this and really has no intent on fixing it. how can you make and sell a car that does this and not fix it. it is telling me that you really don"t care and really don"t stand behind your products and it is only all about the mighty dollar.i have owned fords for the last 15 years and usually like them with no really big problems but i guess you really don't care if you lose a repeat costumer. your company as a whole sucks at costumer satisfaction. it would be really nice and i believe in the company"s best interest to address this issue . thank you for your time

I have a 2013 Ford Explorer. I don't drive it much and I bought it new. The hood has bubbles, the door trim is coming off, the luggage rack is fading, and the windshield trim is coming off. I bought a 1999 Ford Expedition new and never had issues like this. I downsized for gas savings. There are complaints already, but I'm concerned that Ford will not fix these issues. The service department agreed it's an issue from the builder and painters but it's cosmetic. That's not very professional to have a defect and not address it. I'm making this complaint in hope to get my vehicle fixed. Please consider.

https://www.facebook.com/Realityoutdoors/ will send you a link to the you tube video i am about to post

https://www.facebook.com/groups/710605782454672/1223052954543283/?comment_id=1223100934538485&reply_comment_id=1223117621203483¬if_id=1564248087914463¬if_t=group_comment_mention
Update on my trucuck and info sorry long post prchased 2018 f150 with 5.0 in april of 2018 in may took it to dealer for noise in the motor. at 1400 miles the same thing exept also anssue with the transmission sometimes feels like it goes into neutral between 3rd and 5th they kept the truck a week said they could not duplicate the transmission but did a tsb update and that the rattle/pecking noise in the motor was normal. 15000 miles back for the same thing but add the ac not working and the sync 3 sytem not working they replaced the sync system did another tsb on transmission and again told me the noise in the motor was normal. 18000 miles back in for the same thing transmission and noise in motor 22000 same thing

24000 same thing and at this time the guy tells me that the reason the noise in the motor is that is is about 2 1/2 quarts ;ow on oil. 10 days after i had the oil changed so we started the oil consumption test.

1 test 1 week was 1/2 quart low on oil 2nd week was told it was normal (the truck must have produced a 1/2 quart) acording to my dash cam the dealer never raised the hood

3rd week 1 1/2 quarts low dealer contacted ford they decided to replace motor showed up to drop off truck and the dealer wanted me to pay for a rental to drive while they replaced the motor aprox 10 days

i contacted another dealer, mainly because they lied to me about checking the oil and some other issues that were recorded on my dash cam.

dealer number 2 agreed to replace th motor through ford and did picked the truck up 6 days after i dropped it off they also replaced another part that was causing the ac to work intermittently.

2 weeks later new motor is 1 1/2 quarts low on oil and the sync system is out again and transmission still doing the same thing. part was ordered for the sync system, keep in mind that the sync controls the ac so my ac works about half the time i live in central texas it is very hot.

went to mediation with ford they gave them one more chance to fix the truck

so now i will have a truck that has been completely disasembled 2 times the sync system has been replaced 3 times an d nobody has a clue why the transmission does what it does.

i own an air conditioning company ane we purchase a lot of trucks ( purcgased a van the same time i purchased this truck) we currently have 4 ford truck/vans on the road you would think ford would do better think i am about to jump ship. not sure i can offord to own a ford the down time has absolutely killed me this year. i have probubly purchased 50 ford trucks in my life but not sure i can continue as ford does not seem to want to stand behind them and i absolutely cant offord the down time my truck was in the shop over 30 days in the first year

Have a friend that ownes a sign shop if not fixed this time i will purchase another truck and put lemon decals all over it and park across the street fom the dealer i purchased it from

I have a ford fiesta. I have had the transmission checked multiple times and was told it was fine, this is normal...On this past Tuesday My service transmission message came on, the car was jerking and stalled. I called Gibbons Ford. They told me to bring it in immediately and that it may take - 3 -5 days to fix. Told her I had the extended transmission warranty. I told her I couldn't be without my car. She told me there were no loaners available but Through my warranty I could get a vehicle thru Enterprise and they would set it up. I went right down Spoke with David who proceeded to tell me it would be at least 7 days before they could look at it and I was misinformed aboit Enterprise. Also told me they had no loaners. Yes... I got aggravated, even lost my temper...said the car was apiece of [censored]. Not proud of but I am so frustrated with this car. I spoke to Heather, the manager she said it would be 3 days. We went back and forth. I was told I couldn't have a loaner because they don't know if it is a covered repair under the warranty...yet I have to wait 3 days without a car for them to tell me that. And if it turns out it is covered, I qualify for a loaner. WHAT! Today, Friday I called to see if they diagnosed the car..had not even been looked at. I left a message with Daryl, the GM. I did not receive a return call. I called my local news, my local senator and the PA attorney general. I left another message on Daryls machine to let him know that I had done that since I was on day four with zero help from Ford I had no choice. He called me back and told me I was a liar...that one of his girls who answer the phone would never had told me anything about a loner or Enterprise. I was stunned. I told him David the rep I dealt with called the girl with me standing there and she admitted telling me that. He said I also used the F word in front of children...I told him yes, I lost my temper and said my car was a piece of [censored]. There were no children around. There was an older man and an older women. I apologized to both for being angry..The older gentleman said don't worry I would be pissed too. The older women said don't worry, we all get upset some times. This is 100 percent true..Im sure they have cameras. It was Tues July 23rd around 3pm. He then went on to tell me that people think they person who makes the most noise gets what they want and that I threatened him by saying I was calling the news. I told him I have had several issues with my Ford and never lost my temper...This time I was treated so poorly I could not believe it. He told me I could pick up my car or have it towed somewhere else. I told him No, I bought the car from you, it is covered under warranty. U I told him I was not asking for special treatment, just to be treated fairly, I told him I paid that car off last month...6 years worth of pymts. I held up my end of the contract and so should Ford. He told me He is not Ford...that Ford made a car with a faulty transmission. I told him I bought the car from Gibbons Ford and I paid my pymts to Ford credit...That makes him FORD. I told him Iam well aware of all the issues with the Fiesta, the senate is now looking into it also. Lets not pretend Ford doesn't know about the problems. Well today around 5pm Ford called me and told me the clutch is faulty and needs to be repaired. He then told me the transmission is bad...but not any of they covered parts. Any repairs, except the clutch will not be covered.. HOWIS THIS REAL! I asked if 6 years of the clutch slipping, the constant jerking and every other thing wrong with transmission cused this...he told me no. I picked up my car...the next available APPT IS AUG 13. they will fix the clutch and let me know the rest of the problems. All I want is my car fixed. You know there is a faulty transmission. I paid for that car as agreed. You should hold up your end of the deal. The was I was treated this week by Ford is unbelievable. I will not let it drop. my email is [protected]@hotmail.com or I can be reached at [protected]

I have a 2014 F150, it was running perfect up until 7/22/2019.
i got in to start in the morning of 7/22, and i got a "Brake Fluid Low" warning light. Never saw this before. tried the brake pedal, it went all the way to the floor, no pressure. i opened the hood, there was no fluid in the reservoir, but no sign of a leak anywhere. I called AAA insurance road side asst, to have it towed to my mechanic. While i was waiting, i got on line to see if i could figure out what was going on, and found that there had been a safety recall for this, and described it exactly. I called El Cajon Ford service and told them i was bringing it to them. When i got there, and spoke with the service adviser, he acknowledged there had been a recall and that he would inspect the truck and call me with his findings. when he called, he said it was this master cylinder issue as described in the recall, the seal between it and the booster had leaked and it all needed to be replaced. Unfortunately, he told me my vin # was not included in the recall, and that i would have to pay for the repair. I told him I wanted to talk to Ford Customer service. on 7/23 I did, and pretty much got the same response. however they implied they might be able to offer some financial assistance, and would call me back with their findings. Well they called me back this morning on 7/25 and said unfortunately they couldn't do anything for me. I asked to be transferred to the supervisor, finally was transferred, but had a terrible connection, kept trying to call back, finally received a call back from who i believe was the supervisor, but still a terrible connection. I am not happy about this whole situation. Thank god i was not driving when the brakes went out. This is a major safety issue! I may not be from the automobile world, but i would guess that the Master cylinder assembly is made by one manufacturer, that supplies all of the ford plants. so why would Ford only recall trucks from a certain plant and not others? this is a noted defect within Ford, and Ford put out the recall. I cannot begin to tell you how absolutely dissatisfied i am that you/Ford did not stand behind this and repair it, or at the very least offer some compensation for it. I have to have my vehicle so I can work, so I was between a rock and a hard place and had no choice but to pay the dealership $1, 100.00 for this repair, that should have obviously been covered by Ford! This has been the worst example of customer service I have ever received. I'll be sure to share this experience with everyone I come in contact with. Shame on you!

I can be reached at [protected], if Ford would like to apologize and reimburse me for these repairs.
Michael Garone
San Diego, CA

this is one of the web findings on this recall:
DEARBORN, Michigan — Ford is recalling 270, 873 2013-'14 Ford F-150 pickup trucks with 3.5-liter EcoBoost engines in North America and Mexico because of a front-brake problem, the automaker said on Wednesday.

The Ford recall includes 225, 012 trucks in the U.S.

"In some vehicles, it is possible brake effectiveness could be reduced due to brake fluid leaking from the brake master cylinder into the brake booster, increasing the risk of a crash, " Ford said in a statement. "The brake fluid leak affects brakes to the front wheels only and does not affect rear wheel braking."

Ford said it is aware of allegations of nine accidents with no injuries and one alleged injury involving "interaction with the vehicle's brakes but not associated with any accidents, " the company said.

The recall follows a National Highway Traffic Safety Administration investigation into consumer complaints about front brake failures.

NHTSA opened the probe in February after receiving 33 complaints alleging master-cylinder failures in 2013-'14 Ford F-150 trucks.

"The complaints allege symptoms of brake pedal going to the floor with complete loss of brake effectiveness, brake warning lamp illumination, and/or low or empty master cylinder reservoir fluid level with no visible leakage, " NHTSA said in its summary of the investigation. "Several complaints allege repair facilities diagnosed the problem as brake fluid leaking from the master cylinder to the brake booster."

The affected trucks were built at Ford's Dearborn Truck Plant from August 1, 2013 through August 22, 2014 and Kansas City Assembly Plant from August 1, 2013 through August 31, 2014.

"We notified our dealers about the safety recall on May 24, 2016, " wrote Ford spokeswoman Elizabeth Weigandt in response to a query from Edmunds. "We plan to notify customers by mail by the week of July 11, 2016."

Ford dealers will replace the brake master cylinders. Owners can contact Ford customer service at 1-800-392-3673.

People fall on hard times. They just do. So before you idiots come on here saying "You should pay your bills, " you should understand people don't intentionally get laid off. It's a fact of life. So these fools repossessed my car. According to my account, I was two payments past due. I scheduled for those two payments to come out on my pay day at the end of this month. The cold hearted rep Emily H. would not accept that arrangement because July is now due, and on the 31st, it (July) would be 10 days past due. So they repossess my car during the wee hours this morning, won't allow me access to my scheduled payment of $727 and won't talk to me until Tuesday. Thankfully I still have access to transportation. I feel sorry for those who don't. I hate Ford Credit with everything in me.

I took my ford explorer into the Ford dealer to get a recall done on it and the helpful staff there told me about my front door paneling that is coming up on my driver door that it is part of the customer satisfaction program to get fixed I thought great if it can be fixed for free until they looked it up and I wasn't able to receive it because it was back in November now almost 9 months ago had I ever recieved any information about it I would've brought it in to get fixed as I was getting my recall fixed that day but no wasn't informed so now i have paneling coming up on my door that is a known ford issue but am not able to get it fixed like I should because I wasn't notified

I bought my 2014 explorer from local dealer had my insurance transfed too explorer had for allmost 2 years now was going to change insurance co, but find out my explorer has a damiage/salvage title new co will not insure my explorer because of this, went back to dealer an they told me i bought a manufacture buyback i don, t even know what that means but was never told what it was, i was told it was a bank repo, they showed me the car fax that my wife an i signed stating the explorer was w
johnny says:
now i cant get insurance on it with out knowing what was wrong with explorer an fixed to be road worthy what do i need too do. [protected]@aol.Com

It saddens me to have to write this complaint but the public should know that Ford has really disappointed us.

We have a PowerShift transmission 2014 Ford Focus that was affected by the recent class action lawsuit (http://fordtransmissionsettlement.com). We got nothing from that because we didn't know what we had to do to be involved and I believe deadlines are now past. We repeated brought up our transmission problems since we bought the car but our dealership dismissed it as normal and told us to give it time to learn our driving habits. We were also told at one time that transmissions are covered for a very long time and so we didn't feel an urgency to get it fixed. So we waited. In the last recall for the vehicle (there were numerous), we decided to follow up on this again and it was then that we found out it was too late to get it fixed because our warranty for the clutch replacement just expired. We only have 26000 miles on our car. I could not believe it. Since our vehicle was a Class Vehicle in the lawsuit, I thought I could contact Ford and have them make an exception to our case and cover the repairs. But after many phone calls, they say they cannot. In fact, the last rep I spoke to never even heard of the lawsuit that affected our car.

I spoke to Ford reps and dealership advisors who have told me that it should and will likely be covered and that I just have to contact Ford. But that is not the case. They will not budge and I have wasted my time and efforts trying to talk to them.

My husband and I will certainly never buy another Ford ever. We feel like victims. We were never aware of the deadlines or else we would have acted upon them. Now we have to continue to drive an unsafe vehicle with our small children? I still cannot believe Ford will not help us. It's such a reasonable request too.

Susan ([protected]@gmail.com)