Ford
Reviews and Complaints

I want to complain about how cheap the inside door handles on the 2006 fusion are the y come apart so easy. Why can't they mke them with some stronger plastic because I have replaced the driver side and the rear drivers side a coulpe of times . Is their any way you could please invest in some stonger plastic or perhaps the same material you make the Lincoln door handles ! Thank you

In May, 2019, the tailgate on my 2015 Ford Explorer began to malfunction.
The first thing, it would not stay in the up (or open position. My wife was struck by the closing door while unloading groceries.

Made appointment with my local Dealer, Brondes Ford/Mercury and brought my car in for service. While they had my auto for over eight hours, they were not able to find the problem and stated, "we've never seen nor heard of this happening before.
Since then, the tailgate can only be operated, manually. In the open position, it will not remain for more than a few seconds before gradually, lowering itself.

I have been a loyal owner of a Ford Motors vehicle since 1997, in one form or another. Now, I have been informed that the warranty on the vehicle is expired and the repair will be in excess of $800.00 - $1200.00. This, after informing me that they have no idea what the problem is. Sorry! That made no sense to me.

I have loved this Explorer, but am now ready to hang a "For Sale" sign on it and make the switch to GMC. I guess, I don't feel that I should be made to pay for this, apparent, design flaw (that no one has ever heard of).

Thank you for your time and consideration in this, heart breaking, matter.

Sincerely,

Robert A. Malone

I bought this truck brand new. The mpg has never gotten what the epa expected. The best we got is 19 on the highway. Usually get 18 around toen. Not even clost to the 19-24. Winter we barely got 15. I have loaner right now and am getting 22 with it driving under same conditions with same gas from the gas stations i fill up with. Loaner has same engine. I have over 1000 miles on loaner. Took truck in and dealership looked at it to see if they could find something wrong. They found nothing.

Matt bialzik
[protected]@yahoo.com

I am continuously bombarded by sales people trying to sell me extended warranties on Ford leased products that I no longer own. i have met with two local dealerships, Met Life/Auto & Home, and the Michigan Secretary of State. They all assure me that they do not provide any vehicle information to companies offering these warranties. However, the warranty companies have very accurate and specific information about my lease end date, make/model of vehicle, name and location of lease originator.

That leaves only one party left that could provide this information -- Ford Motor Company via Ford Credit. This is a violation of my personal privacy, a potentially criminal act, and a safety concern since these sales calls are made during peak driving hours to cell phones utilizing Ford Sync constituting a driving distraction.

Please provide the specific part of the Ford Lease contract that allows Ford to provide or sell this information to third parties. I am a retired Ford PD Controller and I feel strongly that this practice by Ford greatly exceeds other privacy concerns with companies like Facebook which provides free services to the customer. ford provides NO free services to its customers in exchange for using/selling customer's personal information.

Have recently(May 2019- current July 2019) had major a water leak that soaks my carpet on passenger side and the interior roof. I currently have to put my work cooler between the front seats to catch all the water that leaks when it rains. I reported it to my Dealer (Sayville Ford/South Shore Motors, Corp of Sayville, NY) when my vehicle was in for a recall of another defect Trim Rework Recall 18S27 (which involves the B-pillar also) and they informed me that I would have to pay a Diagnostic Charge of $145 Per Hour for them to evaluate the Water Leak Problem.
I refused to pay the fee they said Ford may offer some assistance-I felt it should Ford that picks up the cost:(1) Because its a Factory Installed Sunroof (2)It should be covered by Ford as l have researched & discovered it to be an ongoing complaint. I just want the problem fixed-I did not cause the problem.

For about 2 years I have been having problems with an intermittent camera system. The image of the back up camera shows on the mirror. The back up image appears on the mirror then goes BLUE then immediately OFF. I have mentioned this often to the dealer truck shop but when they have the vehicle it does not go off for them. I drive it off the lot and go to reverse and there will be no camera image on the mirror. The next time I shift into reverse the camera image will show fine. The service manager says they have to see the image disappear and will not take my word for it. I pull a trailer a lot doing volunteer work and I need that camera image to see the hitch in order to hook up. I am almost 80 years old and I really appreciate the camera image. I have had the truck into the shop several times and I would like to hear a plan on how to test or check the camera system! All they want to do is see the image disappear from the mirror. Bad circle jerk here and not accomplishing anything at Crown Ford, Fayetteville, NC.

Attention about new Ford Fiesta 2019 m cars !
I've bought a new car just 6/07 in Fethieye Ford showroom with Lots of noises from engine, road running of the tires, wind against the car noise with inside plastic compartments vibrations .
Have a listen to my 3 d day car driving on the Kas - Fethieye road and make your jugement.
It's my second times trying to be heard by people who are thinking to buy Fiesta 2019 m from Helvacioglu auto dealers that they are not competent to sell a brand cars without any characteristic comparisons between 2015 m and 2019 m deference's to a buyers . Moreover without a test drive !
And when I was there for fallowing next two days after receiving of my new car non of the dealers were in the sales department who sold me the car, due to their sick leaves . It was my second new Fiesta that I bought from them . With my first car I was so happy in 3, 5 years that didn't pay attention to nothing part from ordering new car from same showroom and it's new 2019 m Fiesta . And they never tried to explain to me about deferents characteristic of the new 2019 m Fiesta that it's consumes 7.2 liters which is not economic car as was mine previously owned car 2015 m Fiesta with all the same characteristic- titanium 1.0 EcoBoost . 100Hp .
As a woman buyer I'm very disappointed that they have used my trust in bad way and I feel cheated .
Not worthy to spend so much money for these series of Fiesta 2019 m as the service manager told me in showroom on 8/07 Monday with my complaining of the noises, that these cars are noisy and he admits that the dealers should have informed me about !
Hope to be heard soon by Ford main office how the women buyers are been cheated in Fethieye Helvacioglu showroom by unprofessional and not competent dealers .
I was loyal client to Ford in last 18 year . I driven Mustang in America, Mondeo in UAE and last two cars in Turkey which is lost my trust now to Ford .

On 24 April 2019, I (Douglas Greathouse) put down a $500.00 deposit to order a 2019, 2-door Ford Ranger. To date, the vehicle has not arrived at the Moon Twp. Ford Dealership in Moon Twp., Pa. 15108. On or about the 7th week, after the order, I was told by Brian Grogan, sales consultant, that Ford said the vehicle had been build and was "in route". 82 days (11.7) weeks have gone by and the Ranger has not been delivered to the Moon Twp.
I have checked with the sales people at the dealership and they just seem to give me lip service. I was originally told that it would take about 6 weeks to receive the Ranger. It's just shy of 12 weeks and no Ranger plus Ford said the Ranger was off the assembly line, so the truck has been sitting for some 5 weeks. This is unacceptable !
My name is Douglas Greathouse, telephone # [protected].
I've been a good customer at Moon as I've bought two Rangers there before and always get my servicing done there.
Brian Grogan's # is: [protected]

Thank you for addressing my problem

Bought a used ford escape 2.0L ecoboost with 33000 miles from a local dealer in July 2018. By July 2019, I had put 8000 mi on the car and had taken it in for all scheduled maintenance. Then one day upon starting the car, a big plume of gray smoke came out of the tailpipe, it ran rough and then clunked loudly with driving in reverse for about 4 ft. also the information screen said to get an oil change even though I still had 2000 miles to go before the next scheduled oil change. I called the dealer and was told to ignore the info screen and to keep the original schedule for oil change. then 4 to 5 days later the check engine light came on and I took the car to the dealer. The dealer informed me that the head gasket was leaking antifreeze into the cylinders and that the motor would have to be replaced, even though the car only had 41000 miles on it. I was told that they would be replacing the motor in about 3 weeks. At the end of 3 weeks, the dealer had not called to schedule the repair so I called them and found out that the new engine would now not be available until after 7/31/19 ( another 3 weeks at least). I was told at the first meeting with the dealer to drive the car in spite of the leaking head gasket and it would be ok until the motor could be replaced. That only lasted a few days and the car ran too rough and smelled too bad to feel safe driving it. Upon learning that there was a further delay in getting the new motor, I asked for a loaner car, or for the dealer to rent a car for me, ( the dealer did not once make an offer for a replacement vehicle). I was told my the service rep that they would have to speak with ford re a replacement vehicle. Not being one to sit around and wait for the dealer, I phone ford corp customer service and finally obtained a replacement vehicle after much dispute with the dealer . So much for customer service. I also phoned the dealership and requested that the GM phone me, but that never happened. They always said they couldn't find him when I called in . I guess no one looked in his closet. This type of pathetic customer service is enough to convince me never to deal with ford again, let alone having a car motor totally fail at 41000 miles.

I have repeatedly taken my 2017 Ford Focus Hatchback Titanium to Jim Bass Ford in San Angelo Texas, where I bought it, to get my clutch issues resolved, but they insist it does not have a problem. It does not do it all the time, but when it does it is horrible. It makes loud grinding noises, lurches and bounces, and shutters when I accelerate. Jim Bass says it is within specs, which is a load of crap. I have serious issues with my Ford Focus that is still under warranty. Their customer support is very bad. They have, at least 10 times, taken my call and promised to call back and they don't. I had the service rep ride with me and he agreed that it was not good, but then when I left it there to get repaired, they told me that would not fix it because they could not duplicate the problem. Now I understand from news reports on NBC that Ford has known about these problems with the transmission and clutch for this model for years. I want my transmission fixed. I will not stop complaining until I get what I deserve; repairs to a known problem. I demand to be heard. I am 64 years old and have owned many automobiles. This is the worst customer service I have ever experienced since I bought my first car in 1971. I would very much appreciate a response to this complaint and a promise by Jim Bass Ford to repair my defective Ford Focus.

I've bought a new Ford Fiesta 2019 titaniaum 100 ecoboost 100HP X package from Fethiye Ford showroom 6/07 just 4 days ago and very disappointed. Fiesta 2015 titaniaum 1.0 ecoboost that I previously owned. was consuming 6.1 L but the new Fiesta 2019 titanium consumes 7.2 -7.4 liters as shows on my new car. The sales team was swirling around us for almost a 3 moths till they completed the payments to order me a brand new Fiesta from Germany as they said and had to wait for 2, 5 moths before I got my new car from where all of my problems started . On 6/07 just few days ago last Saturday after the sale was completed at 17.30 pm first time I got to drive the new Fiesta which was my new car . When I left the showroom that Saturday I noticed that the new car was not normal it didn't have the nylon covers on the seats which should be as brand new car then I thought perhaps they took them out for me and just was end of the day and we were very tired with car registrations and waiting for notarizing it so completed the remaining balance of the car to them as they asked me to do then only for first time I got to drive out my new car from dark showroom garage with my daughter and with same sales department personnel. And suddenly noticed the very disturbing engine noises and asked them if this is ok ? Then I called the service man back after 3 min that I don't like this car and will bring it back. It was Saturday 6 pm already and Mr Ismail said to come back on Monday. Fiesta Titanium 1.0 Ecoboost 100 hp that I had previously owned 2015 model which I had bought from them consumes 6.1 liters but this new car 2019 shocked me on the way shown 7.2 liters. First we paid down payment then on 27 th May the half of the amount without any test drive nor informed about deferent characteristics of the new car with same an automatic benzine 2019 which they said on Monday wen I submitted my complains about my new car in service department they said after test drive my car with me that all Normal and it has deferent characteristics that engine noises with wind noise against the car from outside to have . .How possible? And I doubt that is a brand new car and asked him to write down all about my complains which he never did part from noises that normal to have . Moreover, they prevented me from having a test drive for which I had asked and booked date with exact time and never had due to they kept us friendly tea and coffees then told us to that someone else took the test drive car to his home and if we could go there to get test drive which was after 4 pm and they new that we will not go to Seydikemer area to some guys place as a woman alone without their presence. They never informed us before giving me my new car on same day after registrations to my name was completed the plate number installed about it engine noises with road tyre running noises and wind blowing against the car noises and suddenly all the sales dealers were gone from the show room on Monday when I was there to complain even had to comeback on Tuesday they were on sick leave as I asked, where is the Gamze h who pushed me to sign the car received letter that is in good conditions that we only just saw from outlook and interior in dark garage of the showroom where it was ( and all recorded to their safety cameras )and she must correct it now that I never tested my new car before and she did wrong to ask me to signed . But guess half of the dealers got sick leave for two days of my visits their . Now I had to ask my lawyer to handle this my problems with Ford company in Fethiye that it has unbelievable noises even the plastic compartments are shaking inside and makes noise . How can they sell me the brand new car without the nylon covers? I have been in the Ford showroom every day, and they say it's normal noise for these séries of Fiesta. I will fight for my rights so that they think twice next time before a woman astray. Then i said, I will go to my lawyer to handle these issues with Ford company for me that they have abused my trust and cheated me with this new 2019 fiesta and finally broke the client loyalty. I trusted the same showroom with my second car. I never idea of that they will cheated me now on my second car purchase from them and with not new car, engin and wind noises against the car and with plastic cover compartments vibrating inside. They thought "oh she is a woman -foreigner and she is very friendly and never will complain. Ford has lost its loyal customer and it seems that they are short term profits.
Please ladies look before you go your own to Ford showrooms to not get cheated!

It's time to buy a new vehicle. I have always driven a Ford. Dealing with the service department had my stomach in knots. I didn't want to have to drive 2 hours for service, were in medium size town. Looking to buy a new 2019, I am happy to say I am a proud owner of a 2019 Toyota 4 runner, thank you to your service department for helping me make a decision.

Replacement Instrument panel had been ordered for the 2017 Ford Explorer. Found to be manufactured incorrectly & the ignition did not mount. Ticket # 6165985 had been started on this case by O Meara Ford in Colorado. At the time of the initial complaint was filed, the dealer stressed the customers concern for a partial rental reimbursement due to the delay in repairs, waiting for the correct dash. The shop & dealer did ordered the correct part. Also had reordered this part a number of times, receiving the same part. Ford motor finally was able to confirm that they had a manufacturing issue & stopped shipping the part. It was determined that a correct part was located & to be shipped to the dealer. Needless to say, NOTHING has been addressed regarding the out of pocket expense to the owner for the factory. This is a factory problem & there should be accountability from the factory to the owner. 7-12 collision center called in to the customer service # 1-800-392-3673, spoke to a woman named FRAN & she was informed that a ticket # had been generated & that we requested to discuss with a supervisor our complaint. As of now, while typing this complaint the shop has been ON HOLD FOR 35 MINUTES! NOT good customer service. Please contact owner MICHAEL SANTOS @ [protected] or SAM'S AUTOMOTIVE [protected].

I have paint bubbling up on my hood from a defect known to ford since 2005 as in their TSB 19-2026 06 February 2019 stating that they have an issue with their aluminum hoods causing paint to bubble and create defects from corrosion. I have been to the dealership who took pictures and sent to Ford. Ford declined to help. I called them and spoke to Customer Service who said that unless their is rust going all the way though the hood they refuse to cover it. According to their TSB it says that its corrosion caused from the aluminum hood and paint and to replace the part. They are not following their paint protection warranty nor their guide lines on their TSB to dealerships to replace the defected part. Even though their are thousands of people all over Facebook and history of cases that are available showing the same issues I am having, and getting items replaced.