Ford
Reviews and Complaints

17 days since I purchased A/C lines for 2016 Explorer, still on back order with no known date for shipping or delivery to the dealer. Your customer service and claims of quality have proven to be false. Corroded lines after 3 years speaks truth to your quality claims. I am convinced that once this vehicle is repaired, whenever that may be, it will be time to look for a better product. Until then I wait.

I own a 2012 Ford Edge, Vin # 2FMDK3JC5CBA29336, with 147, 013 miles.
On June 24, 2019 - I just got off the interstate, and was traveling about 40 miles per hour, to my destination.
I was slowing down to make a stop at a red light, and my brakes were giving out. I had to press my foot all the way down to get my car to stop, before going through the red light.
I pulled into a gas station, to check my system & it said that everything was ok; but it wasn't!
I went very slowly 2 more blocks to my destination & called AAA to tow my car back to my mechanic.
I rented a car from Enterprise & went back home.
David Yearwood, My Mechanic, replaced the Master Cylinder - and the brakes went completely out .
He checked online: it said that the Ford Edge for years 2012 & 2013, had this problem with the brakes going out.
The way to fix it was to replace the master Cylinder & the ABS motor Unit bleed system.
We still can't figure out why I was not notified of this problem and there was no recall!
Also, why my system didn't come on to tell me there was a problem.
I was extremely lucky that my brakes didn't fail while on the expressway going 78, or travel up to the mountains the following day.
I have filed a complaint with NTSB and now also with you at Ford.
I expect to hear back from whoever handles these issues.
Awaiting your response,
Lynn Partalis
1161 Horseshoe Drive
Greensboro, GA. 30642
[protected]@plantationcable.net

I've not owned an American-made car in years and decided in July of 2018 to buy a 2015 Ford Escape Titanium EcoBoost. The car had a clean Carfax, 49000 miles and was in fantastic condition and still is. My complaint is that the bottom inside of the passenger side door is rusted. Upon checking the other doors they have bubbling paint indicating soon-to-appear rust. Is this common with your vehicles and if so I don't know how people can be happy with this. I tend to keep my cars for about 8-10 years and have not had a rust issue with any of them. Obviously with this American-made Ford I'm going to lose a good deal of money when I sell it and the bottoms of all the doors are rusted out. What can be done to resolve this issue and enable me to sing the praises of Ford customer service and not have a bad experience with my first American-made car in years?
Scot Todd
549 Sloane Avenue
Mansfield, Ohio 44903
email: [protected]@aol.com

Shame on you for something as American as apple pie. Guns...its a God given right. Your product is NOT mentioned in the constitution. I have owned nothing but Fords for the past 20 years. Had them serviced at my local dealerships, warranty and customer pay. Defended them in disagreements with Dodge and Chevy owners. I am so disappointed that you have buckled to the 2A commies. I'm selling and looking at Toyotas.

I bought 2014 Escape brand new with extended warranty from Lake Elsinore, California and had so many problems with Lake Elsinore honoring my extended warranty and wanted to charge more money. I took my Escape to Hemborg Ford at Norco, California and they had trouble doing an oil change and would not work on my car with the extended warranty stated I needed to take the Escape back to where I purchased it in Lake Elsinore. I almost did not want to buy another Ford, which I have been buying for years lots of years! Decided to give Ford one more chance. Service department/customer service very bad!

I went to Fritt's Ford in Riverside, California and lease 2019 Ford EcoSport, Nick that works in the internet department was such great help, Joe in financing also was great! I added the maintenance package to my purchase.

I am hoping after years of buying Ford vehicles that this will be a positive turn around from the experience I have had with my 2014 Ford Escape

Good afternoon, I have had the chance to drive a Ford Fusion for the last 9 years, mostly due to a fleet car for business purposes. I have always enjoyed and found the Fusion a dependable car with no worries. So much so that I purchased my own vehicle ( Ford Fusion) on September 29th 2017. What a disappointment! I will Never purchase another Ford vehicle again!

Here is a list of problems;
1-Wind noise. Since the beginning I have constantly heard a wind noise coming from the front. During my first visit to the dealership ( Riverside Ford ) in Brockville On, I stated my concerns about the wind noise but was told they took it for a "ride" and it was "fine"! Everyone who sits in my car asks "what is that noise" ? Overtime it has gotten worse!
2- This was also my first time purchasing a white vehicle. Again, during my first visit to the dealership I expressed my concerns about what looked like rust was all over the back of the car! They proceeded to say that they would have to use a "compound " and that it would take all day to do it, and that it wasn't worth it! Apparently this happens to white vehicles, they said! I know plenty of people who own ‘white' cars and nobody has ever had this problem!
3- My third problem is the gas tank or maybe something to do with the reading of gas consumption. The problem is that when I purchase gas, the display showing "km to empty" changes drastically. I have filled up my car, and the display shows 600km to empty, only to drive 20 km and the display now shows 500km to empty ? The first time it happened, I returned to the gas station where I had just purchased my gas. That attendant proceeded to tell me that it was probably a "bubble" in the gas tank and said that if I put another $20 it would be ok! This has since happened to me in 4 other instances. My fear is that one day I will think that I have enough gas to get to my destination, and I will be stranded somewhere!

I returned to the dealership a month ago with my concerns. One salesman told me that it wasn't rust but "break dust"?! I spoke to him about my wind noise and my gas tank dilemma. He said we could book a day and they would handle everything!
Arriving at my appointment, I repeated why I was there, only to have the lady behind the counter make me feel like a complete idiot! She did not know what I meant by " break dust". When we proceeded to go have a look at my car she said that it was " environmental " and that I would have to really scrub and have it waxed every six months and that unfortunately this happens with white vehicles!
She then proceeded to look at my mileage, only to let me know it wouldn't be covered!
I cannot believe that a car that is not even 2 years old yet has all these problems! When I purchased this car it was an investment for me, and a car worth $27, 855.06 is not something you purchase everyday!

I have always stood up for Ford when people said, DO NOT BUY A FORD! I truly believed that you were a great company, but now I'm not so sure!
With my recent loss of a job due to restructuring of the company, I really cannot afford this vehicle at this time.
I now have 4 part time jobs so I can make my payments!

Please restore my faith in the Ford Company!

2014 Ford Escape engine fire while driving down highway. Unable to get any help at local dealership. Was flagged down by another driver to be alerted that flames were coming from vehicle. This vehicle has has multiple problems. Fearful that others may have same problem. Hoping Ford will stand behind their vehicle and help with repairs or replacement. This vehicle typically has children in car seats in the back. Thankfully, they were not in the vehicle when the fire happened. I do not understand why a vehicle can just randomly catch on fire.

I have a 2017 Ford Escape, 1 year 10 months old in the shop right now for the engine light and they cannot tell me what is wrong. This started 2 weeks ago. The car has 16, 000 miles on it. I lease cars so i do not have to go through sitting around, car not running, etc and I am still dealing with nonsense. This is the second time in two weeks that the same engine light is on. Then the Regional Manager says they want me to pay for a rental car and get reimbursed after they find out what is wrong? Then she has this attitude. What does it matter to her if I am stranded with no vehicle, her vehicle works. I have weekly appointments that I cannot miss and now I am worrying about a vehicle. I need to know how i can talk to the CEO of this company. I am filing a complaint with everyone I can think of
Right now since they cannot determine the problem I am requesting to turn in my lease early with no penalty so I can go and lease a reliable vehicle that can last 3 years without any major problems. I have leased cars for 25 years and this is the first time I leased a Ford. I have never taken any other lease vehicle into the shop except for oil changes and tire rotations. I pay my car note every month on time for 2 years. I was fine with the vehicle until two weeks ago. Now everyone has this nonchalant demeanor about the whole thing and I cannot get any help.

I was misled into paying 41, 000 for a 28, 000 blue book vehicle and promised a bumper to bumper warranty at future Ford of Roseville. I was told two weeks ago at Folsom ford that my car was checked and needed a third brake light and battery cable. None was covered under warranty. A week later the air conditioning did not work. I had to go to future ford in Roseville and I agreed to purchase the fan at my cost. Then I was told the engine is leaking in three places. Two of the leaks are covered under warranty one by the fuel pump is not. I have only had this car 1 year and couple months. At this time I will never buy a ford again

In 2015 we purchased a new Ford Fusion SE. My complaint stems from what I consider a safety issue. The switch to lock the rear windows from being used is located on the driver's left armrest. It is between the buttons for mirror adjustments and the buttons for window controls. It is a simple push button switch which has a very small LED light which comes on when it is engaged. It is nearly impossible to see the light, only when it is dark outside. It is also easily disengaged by mistake when trying to adjust mirrors or raise and lower windows. I have a dog who rides in the back, and twice now when looking out the side window she has activated the window which lowered quickly and caused her to fall out. The first time was soon after purchasing the car, the second time a couple of months ago. She had to be seen by vets twice now, at a cost of over $250.00 each time. The latest fall she actually was brushed by the rear tire. I have filed a complaint with the Better Business bureau many months ago, only after trying numerous times to contact someone at Ford Motor Company. I have even sent a letter and a Facebook message directly to the C.E.O. only to be ignored time and time again. My complaint, when addressed by Ford has been dismissed as unimportant. I can only imaging if a child was to do what my dog did, or if I had been traveling at a higher rate of speed. Ford has shown zero compassion, claim it is not their fault and have ignored repeated attempts to speak with someone in charge. I have had to take a piece of metal screen and duct tape it on both rear armrests to prevent my dog from falling out again. This is a serious safety defect, and though I did not expect a vehicle recall I did want Ford to take some responsibility and show they care about their customers. I wish to be reimbursed $568.32 for veterinary bills. This push button switch is poorly designed, extremely difficult to keep engaged and impossible to notice during daylight. Ford claims that it values their customers but has not shown that in this case.

I took my 2013 F150 truck in because I was having starting issues. After two and a half days I was told I needed a tune up and the fuel pump fuse needed relocated approx. $1, 300. I informed them that my truck had been tuned up a few months earlier (something they should have known). I then got a text that I still needed the fuse relocation $602.00. After watching a u-tube video I found out that this has been a problem with Fords and Ford motor company was aware of the problem. After seeing how easy it was to make this change I was going to do it my self by the time I contacted the dealership they had already started the job. I ask for a loaner and they said they didn't have one. I had to rent a car for the days they had my truck. My problem is the had my truck for approximately 4 days to do what appears to be a 45 minute job and charge $602.00 not counting the car rental. The repair kit can be purchased for $25. I have recently received my second re-call meaning I'll be with out my truck for another day. Work preformed a Tuscaloosa Ford Tuscaloosa Alabama. Why so expensive and take so long. 3rd F150 looking elsewhere!

Lynch Ford, Mt Vernon Iowa, 7/1/19 How in the world could a replacement key for a 2013 F350 cost $178.00 . You can get the keys online for $9, but the dealer charges you $45. I only received 1 key with my purchase of a used truck. But I learned that you need 2 keys to program a 3 or 4 key. So I had to go to the dealer for the 2nd key. 15 minutes later and $178.00 I had my 2nd key. Really what a scam.

We purchased a 2010 Fusion from Elk River Ford, MN. in 2012 and took the extended warranty. They never told us the car had been in an accident, that's just a side bar. Transmission had the common lurching downshifts during deceleration and erratic shifting on excelleration. The dealer couldn't fix it so they replaced the transmission in 2014( With a new one, we were told, also not true.) It was simply rebuilt at the dealer. Now we are back in with the same issue and now it needs a $4, 200.00 rebuild or $5, 200.00 new one. After leaving it at the dealer for over a week while on vacation in Michigan. During this whole time with no communication or response from the dealer after repeated calls as to progress on the diagnosis. We had to cut our vacation short by a day because we didn't know if we had a car to use. No one at Elk River Ford could even tell us if the car had been looked at.
When we showed up on Saturday to get to the bottom of this, our car is in the back of the lot and nobody at the dealership can find my wife's car keys which has her work keys for her office on them. I had to rent a car to make sure we both could get to work. Needless to say I will not be having them do the work and after taking my vehicles to them for brakes, tune ups, tires and oil changes, they won't see any more of my money. And while I'm ranting, how many people got scammed on this Goodyear tire rebate that never came. Or the two year long air bag recall while you drive this lemon at your own risk the whole time. Or the low-tire sensor that they don't have an answer for.

I am in sales and manufacturing myself and I know the difference between good, honest customer service, and a company that doesn't acknowledge issues with their product and stand behind it. I was actually considering buying a Ford Explorer as I had driven rentals many times and liked the ride, but I'm sure that I will never buy another Ford again after my experience with this turd.

My vehicle is leaking from the turbo charger seals and the drive train warranty states that it is a covered expense. I spoke to someone in your customer service (cs) department last night who also told me it was covered and provided me with a case number. The dealership stated that the case number was short 4 numbers. When I called the cs dept again they told me that if the dealership states it is not covered then they are correct.

How can you get 2 completely different responses from the same place! Well probably because they do not speak fluent English and didn't understand half of what I said, nor could I understand them.

The part is covered by the warranty if it is the entire part, but the inside individual parts are not covered. So then I need to have the dealership replace the entire part? This seems like a scam so Ford doesn't have to pay.

Seriously I thought Ford was all American! I was a proud Ford owner and have been for most of my adult life. My car buying decision will now change based on this service.

Hello,

I know this isn't going to help me replace my tail gate latch and trim cover. Let me share you my experience.

I have a 2016 Ford F-150 Lariat 502a package. Sometimes I use my truck to haul my camping trailer, so this happened one time and could happen again. I always carry my key fob in my pocket. So what happen is that I had my camping trailer hooked up and plugged in to the truck. I was driving down the road for hours not knowing that my tailgate popped open. The tail gate was laying on top of the power jack on the trailer and ruin the latch and trim covering that goes around the latch. I believe that this shouldn't had happen at all. The truck knows that the trailer is hooked up and should had disable that feature. Now I am very disappointed about this. Please get back to me about this matter and I can give more details answer more questions if you need.

This is my VIN # 1FTEW1EGXGFC511292

2016 Ford Explorer rear A/C lines corroded and leaking. (3 1/2 years old). No parts available, had to be back ordered. Total lack of information regarding Estimated Time of Delivery which forced me to cancel vacation plans and leaves me with no ability to reschedule. Dealership told me there is no way of knowing when the order might arrive despite the fact I had to prepay for the parts. Since there are no parts available and the dealer advised me he originally had 2 sets in stock one can only assume this is an ongoing issue with this vehicle. I have had this vehicle since it was new. I have never had corrosion ruin any lines on any of my vehicles in less than 10 years. Poor quality parts made from inferior materials is the only reason for this. More importantly my life and my families life is on hold waiting for any information so I can schedule the repair and get on with my life.

FORD OWNER CASE NUMBER FILED ON 6.19.2019 CAS-[protected]. 1.800.392.3673
We brought our truck to Town & Country with this problem:
When I applied my brakes, my truck would vibrate.
Your tech told me that I needed brakes which included re-surfing the rotors, replacing front and rear brakes and replacing the brake kit. This would cost me $480.00 and was promised that this would resolve my problem
The problem wasn't fix. I reported this to your service department. I brought the truck back on the date that the service writer said I could bring it to them. It was nearly 3 weeks later because the tech said they were backed up. I was told at this time that I needed two new rotors because the re-surfing didn't work and they would pay half. On June 6, 2019, kYLE SAIN WROTE TO BBB THAT HE wish to supplement the record with the additional fact that when Ms. Williams returned her vehicle on March 19, 2019 and we performed additional service, WHICH WAS THE SAME PROBLEM WITH THE BRAKES THAT REQUIRED ME TO PURCHASE NEW ROTORS work that totaled $433.40. As a sign of "good faith" Town & Country agreed to do the work for Ms. Williams for $216.50 and wrote off $271.40 as "customer good will". THIS WAS NOT A NEW SERVICE BUT BECAUSE THE BRAKES STILL WAS DOING THE SAME THING I HAD TO PAY $216.00 MORE FOR THE SAME PROBLEM THAT WAS TOLD TO ME WOULD COST $480.00. THIS WAS NOT ADDITIONAL NEW WORK. THIS IS BECAUSE MY BRAKES WERE DOING THE SAME THING. TOWN AND COUNTRY DIDN'T DO ME ANY FAVOR AT ALL. They gave me my truck back as being repaired KNOWING IT WASN'T... I was told that the new rotors would definitely fix the problem. I had to pay an additional $216.00 and the problem still wasn't fix. They tell me now that I need to pay an additional $275.00. I was offered a 20% discount on any additional work. I don't want additional work, I just want my brakes fix without any more additional charges TO ME. This is my main source of transportation and I have two babies I have to transport daily. Town and Country now tell me they are sorry that they were not able to FIX THE BRAKES ON A FORD F 150 PICKUP WHICH I BOUGHT FROM HERE, GET IT SERVICE HERE AND GET ALL BODY SHOP REPAIRS...REALLY!
When I ask for assistance from Town & Country support team and the BBB...The solution that Co-Owner & General Manager Kyle Sain RECOMMEND WAS FOR ME TO TAKE IT ELSEWHERE FOR MY REPAIRS at my cost and he will not allow me to get ANY OF my monies back AND WON'T FIX MY TRUCK.

While using air conditioning it will suddenly turn to full heat. I have had the car to the dealership three times while under warranty for this problem. Each time they have had to take out my dashboard which has affected my weAther stripping. The problem is now happening again and my car is no longer under warranty. I am now told by the dealership that if it is the same problem the part will be covered but I will have to pay for labor. Well labor is 95% if the cost of this repair. How am I expected to pay for a repair that was never fixed correctly while under warranty? All our cars in the family are fords but I may not buy another one when I decide to get a new car