Ford
Reviews and Complaints

I purchased a 2009 Ford Edge from Battlefield Ford in Manassas, VA on October 21, 2018. Unfortunately, someone caused an accident on the highway and totaled my vehicle on November 25, 2018. In order to process my GAP claim to finish paying off the vehicle, they informed me that I need to have any warranties or extra coverage cancelled. The only way to do this is to contact the dealership so that they may provide the appropriate information to proceed. I have called, left voicemails, and sent multiple emails through the contact section of their website, even left a message via Facebook Messenger yesterday. I have received no response. I do not know what else to do besides drive an hour out of my way to go to the dealership and see what can be done, because I have called GAP, I've called Ford's Corporate office, and i've called the dealership several times with either being left for the phone to ring multiple times with no answer or leaving multiple voicemails and emails with no response. I've been more than patient and professional dealing with this issue, and i've had enough. Please help. Thank you.

I called to see about getting my Gap Insurance refund back on Feb 3, 2019. I totaled my car on 1-4-19. The lady I talked to said I would get some money back. I called her a week and half later and a man answered. He said my Gap Insurance was cancelled. This is BS. I bought this for protection and I didn't have to use. My Farmers Insurance paid my car off. I want what is due to me.

On february 18, 2019 I bought a car 2018 ford fiesta and traded in my car 2011 ford focus. First off I was irritated because they would only give me 500 for my car that I traded in and that car was in great shape. Then they tell me that I got approved by ally auto finance and everything was good. A couple days later I call to get gap on my car because my insurance doesn't offer it and they told me sorry we cant I stated is there any other options and the finance guy by the last name garcia at team ford stated no wouldn't help me with nothing. So then a day or so later gm finance calls me and I was totally confused because they told me ally approved me so I called ford again and spoke to guy at for last name garcia and said several of you people told me that I am financed by ally and gm is calling me he then stated they are the same company its just that gm won't finance unless you buy a car from a gm dealership I said ok. Them yesterday 2/26 garcia called me from ford finance and stated that they need my w2 from last year because my income isn't adding up correctly from what I put on my papers. I said again why is gm calling when I got approved my ally and he stated no its gm and I said that's not what you told me the day before and he had nothing to say back I said what is the truth he said gm. Now im mad at this point so I send my w2 to garcia and he said the way this looks you only make 19, 000 mind you I told him that that w2 is not going to be my true pay because I went to salary in mid year and get the same monthly bonus every month. He told not listed so I call gm myself and ask has ford send the w2 and they stated no apparently ford doesnt think its a big deal. So I explain to gm and they stated that they will try and work it out.. I have had this car for almost 2 weeks and they keep coming back with more and more stuff when I got told I was good at ford. I am so mad about this situation.

I have taken my Ford focus into the dealership for transmission shudder 4 times now. Since December 4th 2018 I have been without the use of this vehicle due to whitespace Ford dealership putting it off and leaving it to sit in the parking lot for WEEKS while the owner John galand bumped wealthy people to be first in line and get loaners. I have also not been provided a loaner in this time. I was told by 3 separate mechanics that I was next to get a loaner but that John would pull it and give it to the rich farmer or banker in "need." I owe 8000 dollars on a vehicle that is only worth 3000 now. I can't even use it because it they won't get to it. A week before Christmas they said it was ready and gave it back in WORSE condition then I had taken it. Skipping 3rd and 5th gear and eventually just completely not even turning on. I have called several times for a loaner, but I'm beginning to see I'm not getting anywhere. I would like a buy back but I know there's a fat chance. So at least please get on this dealership for the way that they treat the "common" people and at least get me my car back or a loaner for the mean time.

Given Lease agreement documents to sign after waitinf5 plus hours for the figures NOT completed documents, NEVER explained the documents, just put them in front of me to sign, and then handing me a check for $3000.00? Having to wait hat long, I was hours past my lunch meal, being diabetic timely meal are VERY important. I was unable to drive home, son had to drive! other questions on figures from lease documents? Jerry Fusek [protected]@charter.net

I am amazed of what I just dealt with. I purchased by custom ordering a 2016 mustang gt premium with the performance pack and took delivery in 2015 Nov. I also purchased the extended Ford Warranty with 10 yr 125k mile coverage. I have never had any issues with the car and I love it very much. Last few weeks I had a burning smell and a rattle from underneath the passenger side on the car. I took the car to Queens Ford Lincoln Svc in Jamaica queens and asked for help. They ran my vin and confirmed I have the premium care package and they would check the car. They called me back the next day and said the catalytic converter needs to be replaced and it's not covered. The car also has an oil leak from the oil pressure sensor causing the burning smell. They advised me to call Ford Motor Company regarding the cat not being covered. I called Ford HQ and they said it's the decision of the Dealership if they will cover it or not. I opened a case and the dealership now all of a sudden with cover half the cost. I dont understand why I am negotiating on a service plan I clearly paid for that states 10yr 125k miles. The catalytic converter should be covered with no questions asked. I cant believe I was actually considering trading my mustang for 2019 mustang gt350. Not a good look for Ford. I guess I will now go to Chevy and see what the new corvette will be happy to see my money. Thanks Ford, I almost thought you had changed and put the customer first.

Dear sir,

This is to inform you that I have done pre-closure payment for my fcipl loan a/c no. 017346 on dated 08/02/2019 vide neft.
I requested ford credit to release the noc with other documents for the same accordingly, however till date they have not issued the noc.
After repeated requests through phone and emails they denied to issue noc at the earliest and told that it will take 7-10 working days.
I request you to take up the matter with the loan agency and seeking redressal against the same.

I have a low mileage 2005 escape hybrid. I have had to replace the abs for the second time in the three months that I owned the vehicle. I have read many similar complaints. My brakes went totally out while I was driving. This is not a rare occurrence it's common and dangerous. Another complaint, the ford dealership charged me $654.00 just to bleed the brakes. My hybrid mechanic compared the price to taking a $400.00 bus ride up the road.

I took my Ford Fusion to the dealer after I was on Interstate 465 in Indianapolis driving 65 miles an hour when there was a big bump in the engine and the car would not drive faster than 20 miles an hour. The service wrench did pop up on the dash.
The service dept said the transmission fluid was down two pints. The transmission is a closed system so the error must have happened at the factory. After adding fluid the tech could not duplicate the problem I had and there was no other problems found.

NEXT VISIT
On Christmas eve one week later I took my fusion back. The service wrench popped on everyday. The car would lose power and be unable to accelerate. The car would jerk or have hard bumps between gears or when stopping. I called 7 days later and asked for a update on my fusion. The tech could not duplicate my complaints and I was told they had driven the car around Interstate 465 more than once.
My service rep said he needed to contact the technician and find out if they wanted to keep the car one more day or not. The next day I was informed the transmission was being pulled and parts had been ordered.
NEXT VISIT:
One week later the gears are bumping hard when the car is placed in reverse, In frist and third gear and when stopping.
While driving the gear has not engaged and the engine is surging. When sitting at a red light the car would not move for a few seconds once the light has turned green. The hard bumps and or gear jerks have become more violent.
The car has become scary and unsafe to drive. Based on my new car warranty, my ford fusion should have the transmission replaced or the car replaced. I am in search of customer satisfaction.
[protected]@yahoo.com

I have reached ford india customer service, they are reacting in such a way that, they don't understand the issue (dealer had made falls promise, fooled in accessory purchase - by collecting money and delivered the vehicle without the accessory for which money was collected, and extended warranty is given after followups, rc documents is retained for around 90 days without proper reasons, etc., on top of that, the senior operations manager - ms. Meena aravind, felt to realize the worst part as unethical behaviour. Do you guys (ford group) take back the vehicle purchased two months back. Feel annoyed to discuss further with ford india. I would like to keep my life simple and peaceful. I didnt realised having a ford vehicle will make much of noise. Regards prabhu g

I booked my car in at kempster Ford Umgeni Road for a service today. The service advisor Mr sbu madondo, was very rude and not very helpful. I was there to fetch my car and he rudely questioned me as to who gave me permission to fetch the car when he didn't tell me. He felt that he was doing me a favor. That wasn't very professional of him and it gives Ford a bad name. He should be trained on customer service delivery.

To Whom it May Concern,

I bought 4 new tires and an alignment from the dealership above on 11.20.17. I requested that they be sure to adjust the toe and camber as I had a ball joint replaced earlier by my mechanic. The alignment was not done properly and my tires have worn unevenly. Now, down to the wear bars.

I recently appealed to the Owner of the dealership, said I have all the documentation, and they offered to pay for another alignment (after I buy four new tires). Seriously? WHY would anyone do that? You don't know what you are doing. People get fired from there all the time. Their service is a joke.

I acted in good faith from the beginning. I will never deal with Delacy Ford ever again. They are incompetent, and negligent. I regret even having to sit tonight and write this, because, quite frankly, I suspect I will get the same nonsense and run around from you. Too bad.

I have all the paperwork. I acted in good faith. Theres no way someone could tell that this was happening to the tires during the winter, not till many miles had past. My mechanic was stumped. He did not see the wear till June. I have all the paperwork. This is nonsense. Someone man up and do the right thing.

I want my money back. Or, four of the same tires and the chance to run far away from Delacy, to someone who is actually qualified to handle the job.

Sincerely,
Paul Brinkworth

Phone:[protected]

On November 28, 2018, I was driving down one of my town's major roads at 40 mph, the posted speed limit, and the auto stop/start switch, which had manually been turned off when I started my car, turned itself back on and stopped my car while I was driving. This feature is only supposed to engage when you are stopped and have your foot on the brake. It happened while I was driving and in traffic. This is a safety hazard and I have talked to Ford several times and taken it to be serviced. They could not find anything because there are no real mechanics anymore, they just look for codes. I was told by a sales manager at Jim Bass Ford here in San Angelo, TX, that they would be willing to trade me out of it but only at a cost of $300 more a month in payments. I'm sorry but I'm not paying $875 a month for a car that is not a Jaguar or Mercedes or the like. There is no way to deactivate the feature and I don't feel safe in this vehicle.

Hi, my name is kabelo, I have a problem. Took my car for service, and when it came back it was hissing on idle... Thought the problem would pass... But a week and a half later.. Noticing fuel consumption going high.. I took it back.. They charged me r1200 and said its the pcv valve pipe that had burst... Now weird how such a thick pipe could burst... Any who, I inspected the "burst" pipe and realises the pipe seems to have an incision in it. Something must have happened when the car was being serviced. I feel like I was ripped off. And I would like my refund. Never had such problems when taking my car to reputable rmi's.. This is totally pathetic

I bought my 2008 mercury mariner from malloy ford in winchester va 09/01/2017. Six months later in february of 2018 my transmission went out and wasn't covered by warranty or recall that was issued. So had to pay out of pocket. Now jan 2019 my steering is going out and low and behold there was a recall on that very problem too that my mercury mariner is not covered under. Am now looking at trading this pos in for another brand. Am I die hard ford fan but ford is looking to lose another fan. My vehicle has the same problem as the recalls but not covered

My 2014 ford fusion was hit by a deer in early december, 2018. An insurance claim was submitted and the car was taken in to be repaired on dec 7, 2018. It is now january 28th and I still don't have the car back due to a part required being on a backorder list. Ford can't say when the part will be available. The insurance company gives me 30 days of a loaner vehicle, but those 30 day are over and I have no vehicle to get to work. Ford refuses to give me a loaner vehicle but they read their programmed response to me and tell me the case is "escalated". That doesn't get me to work. I feel they owe me a loaner vehicle until the part is available and installed.

It isn't like my car is a rare model - it's a recent model ford fusion!

I purchased f150 brand new with 6 inch lift from oxmoor ford ky for 52k. Shortly after purchase l brought truck back for oil leak. Oxmoor repaired truck and once again I have the oil leak back again. (driveway stained) this time I bring truck to bill collins ford ky, they say oil pan again needs changing but they want $600 to disassemble some of the lift to get oil pan off. I bought truck with the lift on from ford brand new and feel ford should pay for this.