Ford
Reviews and Complaints

Dear sir/madam:
We love lincoln navigator and we purchased a brand new lincoln navigator in 2004 from michigan dealership called star lincoln. When we purchased, car has signs of little rust but dealership told us that it is cleaning issue. The navigator had some engine issue also.
We took a very good care of our navigator. It is only 153 thousand miles. We are are very disappointed that navigator got rust and has severe damage underneath and it has made me spend lot of money on repairs.
At this point the navigator is dangerous to drive.
I need your kind consideration and help. This should not happen to us. I love navigator and we are requesting your kind help regarding this situation.
I can be reached at [protected] or [protected]@hotmail.com
Regards,
Zafar tabassum
Musarat gul

There have been 3-4 recalls on our 2017 ford -150 truck. The service department at dahl ford has not been responsive in timely or convenient scheduling for repairs. Stating they don't have the parts, delays in receiving parts, too many too service..
Takes weeks to get in and then they don't have the required part.
Scheduling is weeks out, a
Needs all day repair.
Very frustrating! Never buy another ford vehicle!

I'm an old ford man looking to buy about my 15th new pickup. Most of these vehicles were purchased between 1977 and 2003 when I traded about every other year and with my vehicles having 70, 000-90, 000 miles. Other then tires or oil changes I never ever had any problems with my ford vehicles. I retired in 2002 and bought a 2003 ranch king which lasted until 2010 when I purchased a lariat. Herein is my problem. The area behind each back door has rusted out. I have three sons with ford vehicles in the same age range and their vehicles are rusted out as well. I have been slowly pricing new vehicles and everyone hits me with a $3, 000 plus or minus deduction for the rust and it sucks. Has ford ever made any adjustments for their obvious problems and have they corrected them so if I do purchase another ford i'll not face the same problem again? Besides the trade in loss it makes my otherwise immaculate vehicle look like...! If I can't be assured that this problem has been corrected i'm looking to change brands. Any comments to my concerns would be appreciated

I recently purchased a 2018 ford c-max titanium in december. As of to date I am pleased with the performance of the car. My complaint is the vehicle has poor workmanship within the vehicle. It seems as though they decided that year 2018 was the last year to manufacture this car and did not put much effort in the workmanship of the car. I am so disappointed, as I waited a few years before I finally decided to purchase a c-max.
The workmanship includes the whole dashboard area. That area does not align up properly you can see the displacement of the dashboard as they meet near the bottom window shield. Also, on the hatch door the molding inside the door is not afixxed together well. The leather dashboard has an area on both sides that is not smooth. You can see where something underneath is leaving an impression. You can see inside material stuffing at the dashboard near the window shield and also at the bottom front doors.in addition, the cd gets very hot when in use. Most of these problems are directly from the manufacturing plant. How can you say you have good quality control with all these problems?
Why disappoint your customers that way and make them not continue to be a life long customer. This is not the first ford we have purchased.

We have been trying to get help with a car we purchased in 2015. It has been under repair for the past 3 years, at the dealership countless times. We have replaced the clutch 3 times (last time in july 2018) and once again are at the dealership needing another new clutch for close to $3000. This time it is not under warranty as it is over 1200 miles since the last once was put in. Customer relations will not help us as it falls under the class action law suit. The class action law suit offered to pay us $500 for out of pocket costs. That offer was rejected in july and now we are not getting any reply to e-mails and calls we have sent in. The service manager at the ford dealer says the clutch replacement will be ongoing as there are known issues with this clutch and it is not suitable for our driving conditions and weather conditions. Very disheartening.

I ordered an f-250 truck mid november, 2018 from mathews ford, 500 hebron rd, heath, ohio. Paid for the truck, they called and said it was built, they gave me a vin # and said it was in transit and would be here last day of december. It is now jan 22, 2019 and no one can locate this truck vin # ift7x2b65ked51225. I cannot believe a company the size of the ford company and they cannot locate this unit.

Then I read that there was a plant fire and the f250 truck line was shut down. So now I am wondering if the truck was really built! No one can give me a straight answer. Can you find out an let me know.

Thanks
Denny schott
[protected]

2 years I had transmission issues, no one would look into it, my transmission light went off, no clue what they did, they claimed my transmission was fine, last month I finally got through ford for them to really look, they replaced the transmission module, of course, now, again, it is giving me trouble, tried the buy back, they were rude, did not contact me except to say they looked into it (what?) and they did not have to buy it back, my transmission is now buckling, a symptom I did not have, and no clue what to do

My name is Stuart Hamilton. I live in Topeka, KS. I purchased a 2019 F-150 pick-up on 27 Dec 2019, from the Lloyd Noeller Ford dealership also located in Topeka, KS. This complaint has nothing to do with the dealership. Sales and service staff were excellent.
My complaint is with your product. The truck worked for the first two days I owned it. Then a series of software / tech problems began. Frozen console screen; blank screen and the back-up camera being displayed while driving forward. No GPS available accompanied by loss of satellite radio. The Noeller service staff looked at this truck daily from 31 Dec 18 to 4 Jan 19. The truck has been at the dealership since 4 January awaiting a part that has to be back ordered. Let me repeat that I have NO issues with the dealership! There is little I can do about any of this but it's unacceptable. I traded a 2013 F-150 XLT that was a flawless truck. That truck is why I was a return customer. I cannot nor will not be recomending your new product to anyone.

Spent considerable money for this car in march 2015. Now in january 2019 we have and I quote from the local dealership "paint on hood at leading edge is bubbled". There are actually two places several inches long. Dealership said there is a five year warranty on the paint but it cannot be repaired under warranty because the corrosion has not broken through the paint. Called the ford customer service number and complained. Was told again that is the ford policy. Now I see their gig... By the time the corrosion breaks through we will have hit the five year warranty expiration and can have it repaired with our money. Inferior parts/paint/workmanship... Whatever... This is a disgrace. Pay a lot of money for something that will look like a rust bucket when it could all have been prevented if ford chose to do the right thing and stand behind their product. I wish I could give negative stars.

I have a 2017 ford f150 that started leaking water inside of the cab for the third time. The first incident happened in nov 18, I took the truck to roundtree ford in shreveport, la and they kept the truck 7 days running test after test and the leak could not been found. I went to get the truck and that night it rained and again the drivers floor broad was wet again. They kept the trunk for 4 days, sent it to the body shop and found the leak in the drivers side fender. I was told it would take a week to repair the issue at that time and I asked about replacing the carpet. I was told that the carpet was on back order for 21 days. I spoke with the manger and they agreed to replace the carpet and give me a rental trunk for 5 days from enterprise. I wasn't a fan of having to find a way to work for 16 days but I agreed. I got the truck back on 21 nov 18. I enjoy my truck and would like ford to fix the water issue and give me a loaner vehicle comparable to my f150 platinum for the duration of the repair, and to replace the carpet again.

I tried to contact the below mentioned ford operations in thailand via email: apemcrc@ford.com, but no reply has been received yet with regard to the matter. I sent the below mentioned email to that address on 3 jan 2019.

Could you please forward this information to the relevant office in asia pacific regional center.

Asia pacific regional customer care manager
Asia pacific regional center
Ford motor company

Dear sir

Sub: extended warranty for ford focus cars equipped with power shift dual clutch automatic transmission (dps6).

According to ford motor company the warranty of power shift dual clutch automatic transmission (dps6) has been extended to 7 years and 160000 km and it has been circulated through a tsb to all dealerships. The warranty parts are clutch pack, tcm, input shaft oil seal and labour cost)

The owners of focus cars in sri lanka (model year 2012- 2015) equipped with dps 6 transmission aware of the issues with this transmission and expect an extended warranty as enjoy by all focus owners in the other countries.

I went several times to the dealership for clutch calibration due excessive clutch shudder during light acceleration, but the problem still exists.

However, according to the service manager (mr anurada sriwardana) of local dealership (future automobiles pvt ltd, sri lanka) says that they haven't received such a ford tsb with regard to dps 6 warranty extension by ford motor company.

My focus car details are given below. It is maintained by local dealership with genuine ford pars. I purchased this car at a price of rs 2.85 million (equivalent to us dollars 21000).

First registered in 31 january 2014

General warranty (ie 5 years) expires on 31 jan 2019.

Current mileage is 52500 km.

Vehicle vin no : wfomxxgcbmcc23451

Engine no: cc 23451

Focus, country of origin germany.

I shall be much thankful to you if you could kindly look into this matter and grant the extended warranty privilege given by the ford motor company for dps 6 transmission to my focus car.

Thanking you

Suresh p perera.

I made an appointment for a recall of my 2016 transit last week for monday at 8 am. I arrived at newins bayshore ford at 7:55 and was told my service would be completed by 2 o'clock. I had not gotten a call by 4:30 so I called a went to the service center. I was told i'd have to bring it back another day because they didn't get to it? So after taking a day off and 9 hrs later nothing was done! Had I been given even a bs excuse why or offered a free oil change a key chain a cup of coffee for my aggravation I wouldn't be so made. What I got was you'll have to come back we didn't get to it today make another appointment! I'm in the market for a new vehicle and I don't think it will be a ford. I've driven fords for the last 25 yrs.

I have a 2012 ford fusion that I purchased and the steering is locked up. I have not been able to drive it for three years now (but make monthly payments on it) because of this issue. There is a recall but I continue to be informed that my vin number does not match those that have been recalled, even though it has the same issue. The estimated cost of repair is about 1,800.00 according to our local ford dealer. I am a licensed social worker in the state of texas. My husband has a brain tumor and we can not even afford his surgery, let alone to get this car fixed. He continues to work, even with his tumor. I still owe around 8,000.00 on this vehicle. I would love to not have a car note every month on something that sits and can not be used. I would even settle for it to be repaired. No one will assist me with this issue. I have contacted the bbb and am pursuing assistance with them at this time. As a social worker I assist people with their issues all the time and can not seem to assist myself. If someone could assist me or even contact me, I would appreciate it tremendously. [protected] or [protected]@gmail.com

Thank you,
Jennifer whitmire

2016 focus I bought in 2017 from laurel ms. Ford leaks water bad on passenger side, drivers side not as bad, I can't even wash it because the passenger side floods, when it gets dirty I use wet towels to rub it down all I get from the ford place & body shop is this is normal dumb as I am know this is not normal the body man don't know what he is talking about, the doors on passenger side don't fit right causing dirt & water from the bottom the doors up to the roof is where the water is coming in they keep telling me this is normal I give up trying to explain to them, I need someone that will listen & try to help me. Please help [protected]@att.net

I purchased a 2016 c-max energi, first sold in 2017 in april 2018 with 1, 703 miles showing on the vehicle. From the first day of purchase the alarm when locking with the fob or manually locking the doors and car, causes the alarm to go off. Sometimes 2 or 3 minutes after locking the vehicle. I have taken to the local ford dealership in valencia, california over 4 or more times and they cannot repair and suggested I contact ford directly. The vehcile is fine otherwise but this problem is consistent and problematic. Please advise. Thank you.