Ford
Reviews and Complaints

I bought a 2015 ford mustang ecoboost premium with approximately 55k -56k miles in october 2016from gwinnett place ford. Three months later the transmission blew. Luckily I had only made it to 58k miles because of the warranty was ending at 60k miles. It took the ford in smyrna forever to fix my vehicle. I got it back and then about another 4 months later the braking system went out while I was driving to work. I no longer had any warranty so I had to pay out of pocket. Costing me $3k, when I finally decided to put it into the shop again in march 2018. Now at 73k miles in may of 2018 a weird knocking noise similar to when my transmission blew started again. I sat the car down because funds were tight and I couldn't afford another $3k charge.in december of 2018 right before christmas I towed it legacy ford in mcdonough and now they inform me it'll be $6, 500 to $7k because the car needs a new engine. There's a defect on fords turbo cars that they refuse to put out a recall because they'll lose quite a bit of money. I just need them to pay off my loan because I have been paying for a broken car for 2 years.

This keeps occurring while traveling at about 70 mph and I hit some kind of bump in the road. The front end shakes along with the steering wheel. It doesn't stop shaking until I slow down to about 30 mph. I brought it to the dealer and they changed the drag link and the steering dampener shock. A couple of weeks the shake occurred again twice while driving on the highway. It is in the shop right now again and they are going to add or adjust some shims. I am sure this will not fix the shaking and the shaking will occur again. I believe some major parts in the front end need to be replaced, like the shocks or springs. Ford needs to address this issue and come up with some kind of recall before this shake ends up injuring someone at these high speeds.
This is on my 2017 f250, diesel, 18, 000 miles.
The dealer states that this is happening to other trucks of this style, so im sure it is not just my truck.

First oil change in my 2018 mustang gt they only put 8 quartsof oil in I drove it 132 miles before noticing oil pressure gauge fluctuating took it back after adding the 2 quarts they forgot to add since it requires 10 quarts how do I know thats what the car requires but not one person at maloy ford jasper alabama did? After getting told that I was wrong about the oil requirement and showing a video I took of me checking the dipstick withno oil touching whatsoever and showing my owners manual they reluctantly agreed I was right and gave me free oil change for life card... Couple months later I make an appointment for second oil change I have to work to pay for my $40, 000 car so my wife takes it in for me... I tell her to send me a pic of the receipt and please do not start my car until I see the pic even though the service dept started it up and drove it to the front of the lot... Guess what? Only 8 quarts again! My dream car! My first new car! The same car that I only hear negative things about online from engine failures to ticks to engines being replaced numerous repairs having to be done... Once again these same people try to tell her 8 quarts is correct basically telling her I dont know what the hell im talking about... Once again prove to them im right and when I get off work try to call leave messages nobody returns my calls or any response back... Im wondering if every 2018 mustang gt around jasper alabama that has been serviced there are 2 quarts low... I would bet good money on that... So here we are im sitting here pretty much scared to drive my brand new dream car because im worried about engine damage so where do we go from here? I have 5 yr 50, 000 mile warranty but thats not good enough for me I honestly dont know what I want but being ignored and lied to is not it so now what? Do I blast on social media do I make a youtube video do I sue the dealer I dont know... Maloy ford jasper alabama! My cell number is [protected] email [protected]@yahoo.com

I went to a ford dealership to buy a 2018 fx4 f-150. But before that I emailed them for a otd price. Got the best price went to buy and it went up 4, 000.00 dollars the same day. I was not happy and left. But decided to go ahead and try to work it out regardless of that. Long story short I was called a liar and accused of wasting their time in writing/texts. The reason I wanted a ford was because my company "sherwin williams" uses ford fleet world wide. After all this I talked with co workers that have had the same issues as I did. So I wonder why my company even uses ford at this point with all the other capable companies out there that would more than be happy to assist. I am in shock over this and plan to tell anyone that will listen to me. I plan on sending a vast email of my experience and educating people what happened to me. This happened 1-2-2019. All I wanted was to buy a truck for the out the door price I received in writing.
Thanks for your time. Jeff nesmith
Any questions [protected]@yahoo.com

I guess I am just another customer who has to pay for new lug nuts on my 2014 ford escape.
I have been driving for over 58 years and was shocked when I went into the dealership to have my vehicle serviced, I purchased a full maintenance program, and they advised that my lug nuts which only they touch when servicing had to be replaced.
Will be looking at purchasing a new vehicle next year and will have another lookout for item on the agenda.

Ed helman
[protected]@shaw. Ca
[protected]

I I am a 67 year old female who brought my 2005 f150 in to the brinson ford dealership in athens texas because it had trouble starting. They kept it 3 weeks then finally called me saying it would cost around $537 and be ready in 2 days. I went to pick it up they said it needed a new engine and it would be $7300, it only had around 160, 000 miles. I am on on social security and could not afford it. They tried to check my credit by sending out 15 inquires to different creditors causing my credit score to bomb plus I was never told about them doing this. They stole my truck, lied to me and messed up my credit. I have always drove ford and this really hurts that this happened. They wanted to put me in a new car but it was not what I needed I need a truck and I do not want a new one. I am still upset I had to get texas dmv involved.

I purchased my ford f150 from paramus all american ford and I received 3 recalls within a month! I purchased my ford f150 with you guys, I made an appointment and it was 4 weeks in the future due to no availability. I was the first one in at 7:30 in the morning on the appointed day. My service adviser (raul) told me my car would be done by 2:00 pm. Raul called me at 4:30 pm to tell me that my car had not even been looked at yet! Were you doing me a favor by telling me that? You did not offer a loaner car, you did not offer a ride! I had to take a taxi home! What if I could not afforrd a $60.00 taxi? What if I stayed? Would you have set up a cot for me to sleep on? When I came in on the next day at 4:00 pm raul threw the paperwork at me and told me to go to the cashier. I asked for an explanation of what was done to my car and I was told that there was no time to explain recalls! You guys had plenty of time to lie to me! You had plenty of time to not look at my car! I called raul and asked to talk to the gm and he hung up on me! It took me an hour to talk to the gm and he just transferred me to a service manager so he could tell me that is was too late to do anything about it! He told me that service appointments were not gaurantees, he told me that it could take a week and if I did not like it to take my business elsewhere, I believe I will but I will write as many negative reviews as I can. I have an appointment to talk to the ford vp of customer service to express my extreme displeasure with paramus ford. If you dont want to fix the problem I will fix it for you! Maybe I can get ford to pull you dealership since you treat your first time ford customer like garbage! You wasted two days of my time now its time to make amends!

I bought a 2018 mustang on june 13, 2018 since the day I picked it up having problems with the transmission not shifting properly. I bought the car from heritage ford in modesto ca. I just get the run around so I took it to price ford
In turlock ca. The service tech drove the car and noticed how hard it shifting and told me to drive it in sport mode. I didn't buy a car to drive all the time in sport mode. You've given me no alternative to sue ford for this problem. I have talk to
Many other ford customers with the same problem in mustangs and trucks so
I won't be alone in this suit ending up to be a class-action lawsuit. I will be contacting my local tv station that has a call-curtis to get this out for more ford
Mustang owners. I didn't go out and spend $50.000 to be screwed by you. If some
One from ford wants to contact me here my email [protected]@gmail.com I
Would do it soon. I will have the lawsuit file the first of the year. Michael pardini

Dear sir / madam,

I am writing to you to raise an issue about: cars

The issue that I have experienced was: issue 1 : hi, I bought a car at ford ballito in march 2018, as the car was new I was given a permit for a month up till april the 4th. They guy who was helping me was carlos which is who I bought the car from. Getting closer to the expiry of the permit I then contacted the dealership and told them my permit will expired and its a risk if I get caught. The permit finally expired and I told them and been fighting with them that I need my number plates. 2 days after the permit expired I got a call from carlos saying that I must come to ballito and collect my plates because I was angry because they keeping empty promises. On my way there I got stopped by traffic police who then asked me to explain why am I driving with expired permit and I put the phone on loud speaker and contacted carlos (ford ballito) and told him he must explain this, I had to pay r200 (bribery) which the money was later paid back to me by gerhard (manager fored ballito). On my way by umvoto toll gate I see carlos (who said I must go to ballito to collect my plates) going my opposite direction. I phoned him but he did not answer my calls. When I got to ford ballito I find out that he lied that they have the plates, the plates were not ready and was going to be ready after 4 days. Now I drove 390km for nothing and risking my life and back another 390km. I was given another permit which is against the law to use it. After 4 days my number plates were couriered to me. I am already an unhappy customer.

Issue 2 : in september the front brakes started to give me a problem, they were worn out, reported the matter to my dealership and the car was towed to richie ford in richardsbay where the brakes were replaced, I was not told what the problem was when they replaced it, with the new brakes on the car 2 months later (november) they started doing the same thing again but now they got worn out within 2 months where as the previous brakes got worn out within 6 months. The car was due for service so it was booked at ford empangeni dealership to be serviced and check whats the problem with the brakes because I thought its impossible that the brakes get worn out so quickly and mybe the problem with the car is the suspension and not the brakes, according to ford empangeni they checked everything including suspension and they said the car was fine but the will decline changing the brakes because according to them they said I brake to hard and the brakes are making a noise, I told them that is impossible and they are lying when they say the brakes are making a noise. Then all of a sudden they saying they didn't say that the brakes are are making a noise, changed their whole story (from brakes making a noise and me braking to hard) to saying that the brakes got damaged because I drive in bad conditions. I strongly disagree with any of it, they are just speculating without any investigations. They first told me the brakes got damaged because of I am braking too hard which was lies, then after they said the brakes are making a noise, I have everything on record, all of a sudden now they say the brakes actually got damaged because I drive in bad condition places, question is how do they know where I drive my car? Have they been to places where I drive my car? These set of brakes were fitted this year september and they cannot tell me the brakes can be worn out so quickly even before first service of the vehicle. Now they say I have to bring my car to them or any other dealership closer to me, they want me to risk my life ‘'again' to drive this car to a dealer ship. No I will not do that, I have risk my life enough with this car, why wasn't I told to go to another dealer ship on the very same day the car was at empangeni for service? Do you guys maybe take advantage of customers like this or you do it to all you customers that are relying and committed to the brand ford. This has been the worst experience I have had at a dealership. I have risked my life way too much, I will not risk it again. I have attached the e-mail also, I cannot upload the recording file, it doesnt want to, if you have an e-mail that I can e-mail to I would appriciate it. I have a voice recording that I want to upload.

My details
Name : sbusiso madlala
Contact : [protected]

My Ford F-150 is an automatic and it has a problem when driving the transmission will shift down like in neutral or first gear causing the vehicle not to accelerate. Potential driving hazard. I never know when its going to happen and it is not with consistency. but often enough for my concerns. I took it to a ford dealership and of course the problem did not occur and no codes showed on the diagnostic test. Service manager says call back if it happens again. In the mean time I did some research and found a recall on this same year and model. It happened again, so I called the manager back. My vin number is not on the recall list so they would not honor the recall. My question is, is it possible for this to happen to another vehicle, same year same model but different Vin number? I am still having this issue.

Ford uses their employees like puppets in a string rather than letting them fix the problem they have diagnosed. Ford hotline has caused my truck to be out of commission and in the shop for warranty work for 20 days as of today within the last 30 days. This is the 5th time we have had a DEF pump replaced within 36, 000 miles. I have purchased all my fords from the same dealership for over 15 years and i absolutely love ford products but i am beyond disgruntled with knowing I'm about to pay a huge note on something i haven't had for 20 days!

I purchased a 2018 F250 for a little over 66, 000$. I had just crossed 30k miles and it feels like it wants to leave the road when I hit a bump on the highway. After doing some research I have found that "death wobble" is a serious problem with these trucks. I took it to the local dearler where I bought it and the man I spoke with said that he is currently working on 5 of them and that Ford does not have a fix for this problem! Nor will they cover the alignment issue after 12k miles. After my truck experienced this for the first time my steering wheel doesn't match the tires and the truck is pulling to the left! Why in the hell should I have to pay for a brand new truck, under warranty, to get fixed? It is extremely unsafe to have to slow to about 15 mph on the freeway to get the bouncing to stop. I spent 16 years in the Army as a certified wheel vehicle mechanic and know that the trucks should not be doing this. Someone, anyone, please explain to me so that I can understand how this is right!

Replacement canisters for the kit are not available. Called several dealerships, and all of them have this part on back order with no date for delivery. Some suggested that I might get more help by calling Ford directly. Did that, and got no response other than I'll just have to wait.

What am I suppose to do if I get a flat? Call customer support? Not happy that Ford cares less about their customers then they do their bottom line.

dropped off my 2010 ford fusion over 6 months ago for recall on air bag at Mountaineer Automotive in Beckley WV. just got it fixed this week and the car wouldn't start and needed a battery and alternator to fix the problem. The dealer just called and said it was going to be betweem $800-$1000 to get it back on the road. the car was never started while at the lot. I took a perfectly good car in and now its gonna cost me for something I had no control over. Im not blaming the dealer but it took Ford 6 months to come up the the part. I feel that it should be covered by Ford. thank you.

In March of 2014, I bought a brand new (left over) 2013 F150 with 4 wheel drive. About 2 or 3 months after I bought it, I noticed a very intermittent humming sound coming from the drive train. I brought it to Langway Ford in Auburn MA (where I bought it, now called Prime Ford) and they said they could not replicate the sound. It happened again and they said they fixed it as there was a recall on the master cylinder and that was causing the problem. It did not fix the problem so I went back again and, once again, they said they could not replicate the problem. I finally caught it one day where the noise was happening but they said they did not have a technician who could look at it right away. As the 3 year new car warranty was about to expire, I went back again and told them that I wanted to create a record of the problem as it had been happening since the truck was brand new. Langway Ford said that it was noted; then, a few months later, the dealership was changed to Prime Ford and they said they do not have Langway's records. I have since written two letters to Ford Customer service ibn Dearborn MI and they basically told me I was out of luck as the 3 year warranty was up. Frustrated, I went to my local repair shop (Fuller Automotive in Auburn MA) and they replaced 2 hubs in the 4 wheel drive mechanism at a cost to me of $815 and the problem has been resolved.
I wrote another letter to Ford and, once again, they told me I was out of luck as the warranty was up and the repair was not done by Ford. Every time I brought the truck back to Ford, they told me that there was nothing wrong as the noise was not happening at the time. It amazes me that a local repair shop could diagnose and fix the problem when Ford could not.
While I understand the 3 year, 36K mile warranty, this is part of the drive train and has been happening since the truck was new. Too bad says Ford, rules are rules. They sent me a letter (Case # CAS-[protected]-C6X6L9) saying that they could not reimburse me but they thanked me for giving them the opportunity to review the situation with me (nice of them huh?).
So, in closing, I would strongly suggest you look elsewhere (other than Ford) if you are going to buy a truck as Ford will not stand by their products. I do NOT do anything heavy with the truck (plowing, any heavy work, etc.) so the drive train should not have any issues; I understand that parts can fail but I would expect the company (in this case Ford) to stand by there products.
So, buyer beware!