Ford
Reviews and Complaints

I was driving my Fusion at about 40 MPH with cruise control turned on, but not engaged. I placed my foot on the gas pedal all the way down to pass a car. When I took my foot off the gas petal, my accelerator was stuck. I placed my foot on the brake and then put the car in neutral. The engine was still racing, I turned off the cruise control and the engine returned to idle. Have you had any similar problems? What should I do about my car?

Hello,

This is my first experience with Ford, and I have to say two days after not pleasure. I purchased used Ford Edge 2017 Saturday 102/01/2018 around 2:00pm.This morning on way to work my wife realize there is chip(crack) on windshield on bottom on her side (passenger) .I said don't worry I will contact them today to get it fix.I texted my sales person Feras Awad from Norm Reeves saying thanks for helping me last Saturday but there is slight issue... windshield was cracked and I included picture in text. His replay was "That wasn't there brother".
This is really showing how much he appreciate me as customer almost saying I am liar which I am not ..even if I lied this is not way to treat a customer.
Is there anything you can do and let me know what I should do?
My email address is [protected]@hotmail.com my phone # [protected]
sincerely unhappy customer Zack

Another "kuga" failure

After another frustrating day trying to sort out my "kuga" problem, I am forced by ford to go the way of social media (hellopeter, facebook, radio and newspapers.) ford should be accustomed by now to put out fires regarding "kuga" problems.
I recently took my ford kuga to motomid ford in middelburg, mpumalanga due a noise in the turbo. I would herby like to thank willem and jeff for the friendly and great service they have provided by trying to sort out this problem. They fixed basically all the problems except the broken stud in the cylinder head. Thank you - motomid, middelburg.

At this point I need to indicate that the engine was replaced last year by bb menlyn ford. After an overlooked by ford middelburg they discovered various problems that according to them could only have arose when the engine was replaced. Boost pipe, brackets missing from radiator, etc. The biggest though were the fact that a stud from the intake manifold (turbo attached) was broken off. Someone covered it up, by putting sealant on the manifold gasket with the broken stud still in the cylinder head.

After numerous attempts from the staff at motomid, no one wants to accept responsibility.in the meantime I must go without a vehicle. Warranty does not want to replace the cylinder head. The service manager from motomid took the matter up with willie moller from ford sa. I myself tried to resolve this problem by speaking to ray from menlyn ford, (ford menlyn does not want to take responsibility), without any success. Asking for u curtsy vehicle is rejected straight away, although the work was carried out by a ford technician.
It is unthinkable that such work could have been done by a so called qualified technician. The service manager from motomid, middelburg made a comment that it look like a "backyard mechanic" work on this vehicle. All services were done according to specs.

It must be mentioned that in a week, I am going on my yearly holiday. My accommodation is paid in full. Now due to ford I am going to lose all my accommodation money. Is this how ford treats its customers? Ford is basically forcing met to take my vehicle to a proper mechanic to fix it myself - I however will lose my warranty. What a bunch of crooks. "worst customer service by far".

"is this how ford repairs vehicles" - I understand people make mistakes - but fix your mistakes.
Ford what must I do now?
Attached are photos from the problems discovered. The photos were taken by a ford technician.
Nb! "this photos are very sesitive to any proper mechanic"

Since the spring of 2018 my transfer case started going bad. This is a $1000 fix that I know many other Escape owners are having. I contacted Ford for financial assistance which they declined any kind of help. This is a costly repair that is unfair for myself and other 2014 Escape owners to have to endure. There are many complaints with this model and this issue. Why won't Ford issue a recall? The car is only 4 years old and should not have transmission problems already. Also, my AC ceased working over the summer!

2 recalls on my Dodge Challenger had to be fixed by dealer in LaJunta Co. Since we have no dealer here. & it was unsafe to drive. I pd. $364 on a tow on 6/25/18, they told me would be reimbursed. All doc. were sent in, and by Oct I was still waiting. I called and they had me resubmit docs. Because my claim was lost. It's now Dec. and still no luck.

Thousands of these cars have experienced ignition failure and no recall or other assistance has been offered by Ford. Dealers say steering column has to be removed or replaced at great expense. Ignition switch can be purchased at parts store for under $100. Why can it not be simply replaced since it is easily accessible? On line tutorial shows that it also be repaired. Dealer quotes have been as high as $750.

The problem is key has to be pushed laterally, then turned normally to start.engine. Getting worse and will eventually fail. Does Ford offer any assistance?

I work for a Ford dealership (in sales), and I've only had one experience in the past that comes close to how bad this one has been. That was AT&T. But I think Ford takes the cake after this one. First of all, it's sad that when I pull up the "customer service" page that you see 1 star average after over 1000 reviews. I've been trying for 2 days to get a customer his military rebate. 1st, the fordsalutesthosewhoseserve.come has been acting screwy, and not accepting normal proof. 2nd- I had to submit a claim for him, since it wasn't accepting the normal proof. 3rd- was told to call back in a couple of hours and give the claim # to know what the outcome was. Tried calling and now the [protected] isn't working. Wasn't work yesterday, and not working today. either goes straight to a busy tone, or to a quick ringing of 5 rings and then silence. Tried calling a different 800 # (just general customer service #), and now am on my 5th re-direct to another 1800 #, each time being told that the person who directed me to the current person speaking, did so incorrectly, and that the current person speaking would transfer me to someone who can help. Needless to say, every time was a waste. I just spent 47 minutes, going through this ridiculous process to finally be transferred to the military rebate dept. I asked for a better # in case I were to run in to this problem again, and... wait for it... it gets better!... she gives me the 877 # that's not working. I tell her that, and her response is "well that's the only # I know of to get you to us". My God! How about putting everyone in one call center, and, better yet, it not be in some 3rd world country (because it helps y'all make more $) where we have to speak to someone who I can't understand and they can't understand me! The automated system is terrible as well.

To Whom is May Concern:
I own a 2011 Ford Edge SEL. I have owned it for 2 years and over the course of the 2 years, several times I have had incidences where the Brake Pedal all of a sudden goes all the way to the floor before it feels like the brake engages and the vehicle starts to slow down. Fortunately, I never hit anyone or anything and the brakes had always returned after turning the car off and on and going in reverse. Last week Nove.19, 2018 I was not that fortunate. While driving home from work I was applying the brake while going over a small bump and my foot went to the floor mid brake. I was able to again avoid hitting anyone or anything, but the brake has since not returned. At NO point have ANY lights come on of any sort. So you get NO warning, you go to stop and it just doesn't. Safe? I have had the car at the mechanics for 4 days where they changed the master cylinder, thinking that was the issue. It was NOT, they also checked the calipers, brake lines and ABS Fuse...NOT the problem. So a waste of $300 and a big inconvenience having to get rides to and from work. I then read about a consumer satisfaction issue regarding the Brake Booster. Which I am getting conflicting reports on if that is the issue. The dealership wants to charge me $200 just to figure it out. Some say a spongy pedal is a faulty brake booster, some say the pedal would be hard to push. Which is it, and why do I have to pay for a FORD dealer to tell me if what's wrong with my car is a FORD issue? Either scenario is a Ford issue! If that is the issue I have heard several places that getting the booster replaced only fixes the problem for about a year and it'll go again. Also, If that is NOT the problem they are saying that it could be and probably is the Hydraulic Control Unit. That repair is about $1400. $1400? ARE YOU KIDDING ME/ I have read hundreds and hundreds of complaints online of the SAME ISSUE. And nothing is being done. Ford is shafting people daily on these repairs. Peoples lives are at stake. My husband works for Ford Motor Co. in Windsor and has for almost 30 years. Its expected of us to Buy Ford, Drive Ford, Support Ford and Encourage family and Friends to do the same. Why in gods name would I recommend to anyone to buy a Ford, specifically an Edge. A car that I saved a lot of hard earned money to buy, a car that I loved for several years before I was finally able to get one, a car that now I literally take my life in my hands when I get behind the wheel of. A car that I can no longer have friends and family ride in. The number 1 safety feature of a vehicle is the braking system, Ford as a Company is gambling daily with peoples lives by not fixing this problem and leaving a lot of people scrambling to be able to afford the repair or sorting out how to get rid of the vehicle and get something else that IS SAFE. This situation certainly does not insure that that safe vehicle will be a Ford. Would you drive this car, would you put your family in this car? And I KNOW I do not stand alone. I'm sure I don't have to tell you to google this vehicle, I am sure you know there are literally thousands of identical complaints and a huge multi billion dollar company is asking people to buy their products for tens of thousand of dollars and they are not safe and the company doesn't seem to care! I certainly hope that you do something about this soon. You should be stepping up and creating a recall, paying for these expensive repairs for a known issue.

Sincerely,

[removed]
[protected]@hotmail.com

Good day

I urgently need an update on my car that has been in for a recall since the 5th of November at Human Auto in Bloemfontein.

Apparently there is replacement of the gearbox issue. I have been getting mixed info from Ford SA and the car was supposed to be ready tomorrow,

I have been getting excellent feedback and service from Johan Esterhuizen from Ford Bloemfontein. He has been trying his best to keep me updated but now there is delay from Ford SA apparently. I can however highly recommend Johan to all as a service consultant.

I urgently need feedback as to when I will get my car back as it has been almost three weeks. I have had to cancel my leave twice already and have lost money as my bookings for accommodation etc had to be cancelled indefinitely.

Human Auto has graciously provided me with a courtesy car (Hyundai IX35) which I cannot drive far as I already had to change the rear tire as the wires was coming out and the spare currently on the car has a large bubble and tear on the sidewall. Hence I cannot drive far, I have a funeral in Ladybrand this weekend which I will not be able to attend.

I understand that they are trying to sort out the problem, but the delay is becoming a problem.

I have purchased the vehicle less than two months ago, and I have already been without the vehicle longer than I have owned it.

Please provide urgent feedback as to the completion of the vehicle and current progress.

Kind regards

C.S. Anderson
[protected]
csa.[protected]@gmail.com

Vehicle Make & Model: Ford Kuga 1.6 Ecoboost Titanium AWD

Vehicle VIN number: WF0AXXWPMADU13219

Current Vehicle Mileage 145000

Registration Number HFX398FS

Servicing Dealership: Bought from Manhattan Auto welkom (2nd hand)

Contact Person at Dealership: Burney

Ford fiesta flair 130 endura engine 1998 model still in good condition, ford can no longer service, contacted a number of ford dealers, say they do not have expertise to work on older models and do not supply parts. Engine revs between gear change!
Where can I get this fixed? I will not buy another ford, instead buy VW or Toyota who can still service older models and have parts.

Sudden loss of brakes causing the vehicle to not slow down or stop as it should. Almost had an accident. Had to swing car into a nearby driveway that happened to be uphill and gravel to slow car down because had no pedal. Had to pump brakes over and over. Cut off car. Check fluid and it was ok. Cranked car and pumped brakes until regained some pedal. This is after the break booster was replaced by dealership 2 weeks ago after a similar incident and was told there was an extended warranty and bulletin from ford on booster. I think that is not the truth however.. A bad booster would not produce come and go problem. I think it is a problem with the faulty hydraulic control braking unit. This is a much costlier part for Ford to replace! Ford is gambling with peoples lives out of greed! I want my very expensive car fixed by Ford Motor Company asap. Man up.. It is a defect on the part of Ford's manufacturing. No matter how many boosters are replaced the problem will not be fixed. I now drive in fear and have to transport my grandchildren in a car that is unsafe. Yes I do have a mechanical background. I am a wife, mother, grandmother and an Army veteran on a fixed income. I am a customer and now will never buy another Ford. Many complaints listed for this brake problem. All the same and given the run a round. If you own this car talk to your mechanic about the faulty hydraulic control braking unit. File a complaint against Ford. As of yet they are not paying to repair the problem they created. I plan to take further action.

Updated by April Carrillo, Nov 16, 2018

x

invoice nunber935938 I filed a case number about this issuecas15851253. I paid for repairs, but still cant pass smog. I was told to take it elsewhere, but was not given back my monry. ford techs cant repair ford product. I really wasn't trying to get back money. FIX MY CAR. the suv runs great.easily the best vehicle ive ever own. will probably give me another 100000miles any suggests please
just be aware that the issue is all aout smog.

As part of the Customer Satisfaction Program, I received a letter informing me of a recall (#17S33) related to a 2015 F150 (VIN 1FTEW1EF8FFA69922) . The letter indicated that the letter was sent to me because "our records indicate that you are the current owner".
I had leased that vehicle through Ford Credit. I was never the owner. In July of 2017, I turned that vehicle in to a Ford Dealer at the end of my lease. The records of Ford Credit and of the Dealer would certainly indicate that I am not the current owner. My concern is that the actual current owner did not receive the letter. I tried calling customer service [protected]) and the customer relationship center [protected]). They expressed sympathy for any inconvenience to me but that was not the reason for my call and it does not address or attempt what should be a simple fix. Your records (Ford Credit or the subsequent Dealer) should tell you the name of the "current owner".
The point is there is a Ford Customer out there who should get this letter.

my son has a 2018 ford explorer
works a police dept in clifton nj
works 7 to 7 am shiftson sunday came out of work and
the truck would nt start
because the terminal expolded our first frost
called his best freind to take him for a battery
got one at auto zone he called ford for reinburstment
but they said no because its not a ford battery
dealers are closed on sunday !
also they said he should of had it towed
i am sorry he just worked 12 hrs
and wanted to get home to sleep
but i guess you dont care about saftey
maybe you can take the battery off his hands
and give him a ford battery and $140.00
he hAS ALL THE INFO YOU NEED
CELL973-896-1702
michael bandurski

Recall 18S20. Per this recall the cable bushing detaches or degrades. Per the Courtesy Ford dealership it was the cable bushing that was bad causing damage to front end of car. Per Ford rep my VIN was not affected but the technician diagnosis says that is not true. I paid $253.00 out of pocket for this. Bill from dealership and recall information attached in photos.

I received a recall for my 2015 F-150 (17S33/NHTSA Recall 17V-652). When I called the dealer, I was told it can only be done during the week and that it would take 3-4 hours. I have no other vehicle and have a full time job 34 miles from my home. I would have to rent a car for the day which would mean I would have to spend my money for your recall? My last 4 vehicles have all been Fords and I am loyal customer. I think this is totally wrong!

Over my last 4 oil change and tire rotation appointments I have had to have at least 4 lug nuts cut off in order to do a tire rotation. 19-20 lug nuts over the past 8 months.
It is getting quite expensive. Isn't there something you can do about the material being used to produce them? I am on a fixed income and cannot afford to have 4-5 Lug Nuts cut off every visit. The latest incident was today 11/12/2018.