Ford’s earns a 1.3-star rating from 2290 reviews, showing that the majority of vehicle owners are dissatisfied with their purchases.
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pvd wheels chrome peeling off of the rims
I have contacted the dealer that my $58k truck has the chrome coming off the rims and I was told they can't help me. I have been a loyal Ford owner for 40 yrs and this is the first time I've had an issue and cannot get any resolution. I'm very disappointed I spent that much for what I thought was a quality product to have to eventually go buy after market...
Read full review of Ford and 14 commentsford oil change & maintenance
Purchase a 2018 Ford Escape from Tom Woods on Oct 24, 2017 from Ervin Scott. He stated my oil change & maintenance agreement could be used in Florida because I was moving. Called CJ Holtry on Oct 11, [protected]@Tom Woods to verify the plan. Never received a call back from him. Sent a complaint to the President's office of Tom Wood Ford and received a call back on Oct 16th was advised my plan for oil changes and maintenance was good in Florida the dealership here could look it up in Oasis. Called Weikert Ford Nov. 8th spoke to Dana advised I had a oil change and maintenance plan through Ford. Took my car in to Weikert Ford Nov. 9th for an oil change & tire rotation. Service advisor was Rob Venters. When I went to the cashier she stated I should have told them I had an plan and I told her I did, I told Dana when I made the appointment. She sent me back to Rob he asked did I have my paperwork with me. Seriously, who rides around with the paperwork in their car? He sent me back to the cashier and stated I had to pay and let Ford reimburse me. Not one person at Weikert Ford looked up the information in Oasis. Either Tom Woods or Weikert Ford is lying about my coverage. I need to know what I am covered for. Vin: 1FMCU0F78JUA08486, Grace Gaines [protected]. Your assistance would be greatly appreciated. Thanks
pillar moulding trim on exterior front window
We noticed a vibrating sound on our Ford 2014 Explorer and learned it was the Pillar Molding and asked Ford about a recall. They said there is no recall. We read that several complaints about suddenly flying off while driving. My wife was driving on I-5 today 11/8/18 and while passing a Truck the right passenger side pillar molding came loose and flew off hitting the truck front windshield. Thank goodness it did not cause an accident. We need to know how we can get this fixed as we purchased this vehicle in 2017 with 34, 000 Miles on it and purchased an extended bumper to bumper warranty and Ford Dealers say it is not covered. This will cost about $500 for both to be fixed and Ford should take care of customers who have warranries. What can you do for this and when will you have a recall? Hopefully it dies not take people's lives or accidents before Ford decides to fix this problem.
Roadside assistance / service
My family and I have been life long time customers with Ford. I am very disappointed with the extremely poor calls I consistently get in regards to service and with roadside assistance. I have a flat tire right now. A very common occuranve and a simple fix in my opinion. Tonight I've had to call around to more Ford locations than I'd like to count in order to attempt to find the quickest and most convenient repair for my tire possible. First off the roadside assistance operators had my car being towed to a location that only deals with commercial trucks when I have a Ford Ecosport SUV. I don't understand why when I give my vehicle info they would have it towed to a location that doesn't even service my simple tire repair. I'm not going to have my vehicle towed to sit at a random location just to have it towed again in the morning! Then I call around to other locations in the area and not only am I treated like I'm incompetent when I can't immediately give my tire size but no one can give me a clear answer on when a repair can be completed nor can anyone tell me if they even have my tire in stock! Also, the people who have answered my phone call act like they can't give me a straight answer on when my tire can be changed! One operator told me their service department wouldn't be able to have my repair completed for a week and a half! A week and a half to change a tire!? I'm beyond disappointed on how I've been treated and customer service I've received.
There is no reason I shouldn't be able to have a tire changed within 24 hrs. I could do it myself if I could locate a tire. I lease my vehicle with Ford and it's ridiculous I can't get better customer service with repairs. A tire repair should not be this stressful
poor customer service from the service department
11/8/18
I had an appointment for 11/8/18 to leave my car for the airbag recall. I made this appointment a week ago.
I left it at the early bird hours, about 6:30a. I received a call before 7:30a informing me that the airbag needed to be ordered. I did not get an apology for the inconvenience but instead questioned as to who I made the appointment with. I stated that I didn't know but he should be able to see who scheduled the appointment. Well, it will be 2 weeks before the airbag gets there is what I get next.
This was upsetting to me. I made this appointment a week ago and had to make arrangements for a 3month old and my daughter with chronic diseases to have care while I drop my car off in one city to go to another town to work.
It is upsetting to see commercials and websites advertising this great care and convenience when the reality is no one cares and are only concerned about just need to perform a task. A poor task, I might say. It's important to receive accurate information when providing service because life choices are made with this information.
2014 ford mustang
I have a 2014 Ford Mustang. My fuel gauge has been malfunctioning for quite some time now. It is currently at the local dealership/service department. First they replaced two sending units, one fuel pump module and now they tell me that I need to replace the fuel tank for about $1, 000.00. I already have a complaint number with HQ and I would really appreciate it if you could help me out. I love the Mustangs and I am not about to change vehicles. However, this is costly replacement and this should not happen with a 4-year old vehicle.
G. Aderhold
service dept is trying to rip me off
On several occasion, I have taken my car to be service for transmission issues. I still have the same issue, but now I believe the transmission has gone out . The service dept stated they have replaced several parts in reference to problem. I was ask to drive car for about 1000 miles so car can reset memory. Apparently that didn't work.The service dept. insist on not taking care of matter without going into my pocket. Even though its a matter that they have been working on since I bought vehicle. I need someone to help me resolve this matter as soon as possible.
service departments
What the hell is wrong with Ford Motor Company's dealer service departments?. I have been trying to get someone at both Suburban Ford of Waterford and Lasco Ford in Fenton to call me back re guarding service on my Ford F-350. I called and had the receptionist leave hand written and I have left voicemail messages on numerous occasions and have not received a response from either dealership. You should go online and look at the reviews for both these dealerships. NOT A PRETTY SIGHT.
I worked for Ford Motor Co., Dearborn Engineering, for years as did my Grandfather, Dad, Uncle, two Brothers and two Cousins.
This kind of dealership representation of quality, service and professionalism would not have been tolerated then.
Can you recommend a " Quality First" dealership in my area that can provide me with the service I am used to receiving?
My only alternative is to try to find a reputable mom and pop shop to do my service work.
I would appreciate a timely response to my problem.
Respectfully Submitted,
Gary M. Sorge
5329 Dogwood Dr.
White Lake, MI 48383
Call [protected]
sync 2 my ford touch
Ford notified me a few months back that they will no longer support nor upgrade the SYNC technology in my 2015 Ford Mustang GT convertible (50 Year Edition Package). This now renders my turn by turn navigation system and my vehicle health report unavailable. Ford's technicial service department advised my to go to my local Ford dealer. The only solution the manager at my local Ford dealer was to by a new Mustang with the new technology in it. I'm aware of several class action lawsuits against Ford involving SYNC. There were problems with the system back in 2014; however Ford continued to install SYNC in their 2015 vehicles. I have been a loyal Ford customer but I'm VERY apprehensive about buying another Ford product.
ford aspire titanium diesel
This is the message for those who want to buy a car and that too any model of FORD.
I just want to tell everyone what I went through after I invested my savings and hard earned money. After all the research and to my satisfaction I bought Ford Aspire just 90 days back and from the very first drive it started making me feel my mistake of purchasing the car. Numerous issues started emerging all of a sudden, the car started giving me jerks with any gear engaged, the steering stopped moving acting tough and shockers shocked me which was fixed by lubricating it by the service centre team after my eight visits to the centre. I talked to everyone at Ford service centre and the result is the same. They treated the car like a truck in very first service at 2500KMs (Pictures attached with post) I have been writing to the entire top notch at Ford, but all in vain. I am pissed, disappointed and disheartened. Pathetic Customer Service at any level. If you want to try an adventure, go ahead and buy it. My best wishes!
Below is the Email conversation link with FordIndia
https://drive.google.com/…/1Q1SFgxLcla0alXi3GsjcUnav8…/view…
https://m.facebook.com/story.php?story_fbid=10156930607752806&id=753007805
Below Is the Email Trail with Ford India Team, I have sent many emails to the total Ford Team including the CEOs.
saurabh sharma
Oct 22, 2018, 1:46 PM (5 days ago)
to manurag,
Hi Anurag,
Greetings!
My name is Saurabh Sharma from Delhi who bought Ford Aspire on July 3rd, 2018. I am in sales department in a reputed organization. After years of work I saved money and bought Ford Aspire (Titanium, Diesel ) with hope to fulfill my first dream of having my own car bought by my own money (Hard Earned). I wanted to go on a long drive with my family but the dream is a dream yet.
I have had a very bad experience so far and my intention is not to defame the brand but to own a car which is satisfactory as promised by the esteemed company through ads and features as shown on the catalogue. The car which I bought is full of issues which are being investigated by various persons at Ford and friends who have been driving for around 20 years. Many of my friends or office pals who have been driving Fords different models and same one as well, have agreed that there are issues, numerous issues with my vehicle. The issues have been informed to the service centre multiple times and I visited two service centres total eight times so far and the result is same. They fixed a couple of issues here and there by adding lubrication to the suspension. Now what I have been reporting since day one of my purchase that the STEERING is still hard to navigate and it is a big concern for me as it may result in untoward incident. I FEAR FOR MY LIVE. I am losing my patience and it is impacting my work and performance at office because of my depression. My job is my bread and butter. I cannot lose it. I have been taking leaves from my office to get it repaired and fixed. I have been using cabs as well. What is the use of owning a car and moving around in a cab?
Other than the STEERING issue, there is jerk when you drive with any gear engaged. How would I manage with these two major issues with a newly bought car? I reported the issues with just 1000 KMs of my drive. Everybody at Ford is neglecting the issues by just saying things are fine with the car and there are no issues. How would I explain my ordeal to the people responsible? The only option I had or have is to report through reporting the car to the service station and now I have to resort to sending begging emails to people at certain positions who can listen to my issues. All I want is a replacement with a proper functioning CAR to my satisfaction as others are enjoying.
Please check the mail trail I have been approaching to various people and all efforts go in vain. I hope this email reaches the inbox of someone who has compassion and understanding of the situation one is going through after paying his life saving.
Looking forward to hearing from you positively soon.
Best Regards
Saurabh Sharma
Phone : .
On Mon, Oct 15, 2018 at 8:28 PM saurabh sharma wrote:
Hi Ford Team,
Thanks for finally coming to a conclusion which is yet incomplete and dis-satisfactory. I was informed and suggested by my friends and family not to buy any Ford vehicle because of its poor service and support, but I did not listen to anybody. The result is before me.
I would like to reiterate that the conclusions you have given point by point are incorrect and based on false inspection. The person on joint test agreed to facing the same issues as I was facing but you and other previous customer care executives are writing the same false statement.
On the 5th October when I got back my car from the service station after the programming to the steering was done they said that the car was working fine. When the engineer showed me the car and said its working good. I did a test with him and I told him that I could feel the hardness with the steering, but he said there is nothing wrong with the steering and it will be okay in a day or so. I took the car home and went again to the Delhi Ford, Safdarjung enclave (6th October) Sales Outlet and asked the sales people to check the car. When they tested the car, they said that the steering has issues. Three of them tested the vehicle one by one and told me that the steering is hard which they felt on their own, I did not explain them my issues at all. He also told me that both the old and new ford aspire models do not have such steering. There is major difference in my car steering and other similar models.
I have taken the car to the service station eight times and now I have no trust and courage to bunk office and go to the service station. By the way the car is faulty and has many issues which makes it dangerous to drive. I don’t want to take the car ninth time to the service station and get the same old false statements. I cannot drive a dangerous car and meet with an untoward incident. I have added my friends in the email as well so that if I meet with an accident they will take the matter to next level.
Thanks
Saurabh Sharma
.
On Mon, Oct 15, 2018 at 5:37 PM P, Ganesh (G.) wrote:
Dear Mr. Saurav Sharma,
This is in subsequent to our earlier correspondence, regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
Please find below the update on your concerns
Issues raised by Guest Reply from Ford
Shockers started acting up, which was later replaced. Now there is a suspension noise which is still there even after visiting 8 times to the service centre We understand that Vehicle reported to Dwarka Ford on 5/10/2018 dealership had joint road test with you but no abnormality found related to the suspension noise &
Vehicle Jerking while acceleration/deceleration
Vehicle was found to be performing up the expectations.
Jerky Drive: The vehicle gives jerks when I accelerate or de-accelerate, and this since I purchased the vehicle. This has caused severe backache
Clutch paddle is hard when pressed since purchased. I reported this immediately and was told that it would be smooth after a few days of drive On 05/09/18 our Ford Field Service Engineer had inspected your vehicle at Delhi Ford and no abnormality observed with respect to the clutch pedal hard but no abnormality was found.
Dents everywhere: When I first gave my car for servicing and after repeat servicing, it came with many dents and when reported Sandeep Bansal, GM Delhi Ford Service said they would paint it. We sincerely regret for the inconvenience caused, we understand that dealership had addressed this concern to your satisfaction.
Power Steering is very hard: Since I lost trust in the current service centre because of the issues not being fixed, I changed service centre and got it checked by Dwarka Ford in Delhi and they kept the car for one day and gave me the same stating the car was working fine after programming the steering software. The name of the technical engineer is Mr. Ajit at Dwarka Ford. It is still very hard to move the steering. I know with my experience that if the steering is malfunction, it may cause accident if locked. I fear for my life. I am the only person making both ends meet for my family. There were other ford customers at the centre getting their cars serviced and I checked someone’s Ford Aspire and he checked mine and he reported that my car had issues. And his was perfectly working. Everything. I can share his contact number of need be. We understand that Dwarka Ford had inspected the vehicle 06.10.18 and during road test once they have observed steering hard while Turning right side, they have done Steering Programming & taken road test and confirmed that the concern was resolved,
We request you report to our dealership & replicate the concern to provide you a robust fix,
Please be rest assured that the concern observed if any would be addressed and resolved to your satisfaction.
Subsequent to the ongoing issue, I met Delhi Ford Safdarjung Enclave sales executive who sold me the car, Robbin Halder, and asked him to drive my car without sharing the issues. He drove and within a minute he said the car was running heavy. I did not even share my issues with him yet. He said perhaps the pressure of air of the tyres is low, so we got them checked. It was fine. When he drove the car again to see what the issue was, he found that the steering is hard (I yet not explained my issues to him, he only found it). He later then asked two of his colleagues from Delhi Ford (Same centre) to check the vehicle and asked them to check the steering first. They reported the same. It very hard for anyone to drive and steer.
Please feel free to contact Mr. Amit Kumar - General Manager (M/s Dwarka Ford) at [protected], in case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: P, Ganesh (G.)
Sent: Friday, October 12, 2018 7:03 PM
To: 'saurabh sharma'
Cc: Sangeetha, M (M.) ; Nithin, Kumar (K.) ; John, Satish (S.)
Subject: Reply From Ford India - [protected]
Dear Mr. Saurav Sharma,
This is in subsequent to our earlier correspondence, regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
We are in touch with our internal team regarding your concern and we yet to get the conclusion, will keep you updated on the concerns on or before 15.10.2018 by 6pm. Request you to bear with us.
Please feel free to contact Mr. Amit Kumar - General Manager (M/s Dwarka Ford) at [protected], in case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: P, Ganesh (G.)
Sent: Thursday, October 11, 2018 5:31 PM
To: 'saurabh sharma'
Cc: Sangeetha, M (M.) ; Nithin, Kumar (K.) ; John, Satish (S.)
Subject: Reply From Ford India - [protected]
Dear Mr. Saurav Sharma,
This is in subsequent to our discussion today (11.10.2018), regarding the vehicle bearing chassis number MAJZXXMTKZJL24879
We are in touch with our internal team regarding your concern, will keep you updated on the concerns on or before 12.10.2018 by 6pm. Request you to bear with us.
Please feel free to contact Mr. Amit Kumar - General Manager (M/s Dwarka Ford) at [protected], in case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: P, Ganesh (G.)
Sent: Wednesday, October 10, 2018 5:57 PM
To: 'saurabh sharma'
Cc: Sangeetha, M (M.) ; Nithin, Kumar (K.) ; John, Satish (S.)
Subject: Reply From Ford India - [protected]
Dear Mr. Saurav Sharma,
We are in receipt of your mail and noted down the contents of the same,
As per our discussion yesterday (09.10.2018), we are in touch with our dealership on knowing the recent vehicle visit observations.
We will keep you updated on the concerns on or before 11.10.2018 by 6pm. Request you to bear with us.
Please feel free to contact Mr. Amit Kumar - General Manager (M/s Dwarka Ford) at [protected], in case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
saurabh sharma
Wed, Oct 10, 5:37 PM
to james, Ljelenic, rpopp, manurag, M, Managersales, A, Care, AjayG, Kumar, Satish, Ganesh, helplinejagograhakjago, Saurabh, Robin, ysandeep, bcc: arshdeep.singh, bcc: Mycareercube
Hello Dear Ford Team,
With utmost dissatisfaction and utter regret, I wish to inform you that I have to resort to writing to the head of the company after several failed attempt to get my issues fixed by the local service team, by India CEO and other people responsible at Ford India. I would request you to please spare 5 minutes to go through my ordeal and understand the situation of a middle class person going through all this.
I bought my Car (Registration Number: DL12 CN., VIN no: MAJZXXMTKZJL24879, Date of Purchase : 3rd July 2018, Purchased from : Delhi ford, Safdurjung enclave New Delhi) and with joy of the world drove to my home. The joy lasted a couple of days and the journey to the service centre and back home started. I kept patience thinking that the most esteemed company would fix the issues as this may be a mechanical issue. But to my wonder, the situation went worst from worse.
Issues:
1. Shockers started acting up, which was later replaced. Now there is a suspension noise which is still there even after visiting 8 times to the service centre.
2. Jerky Drive: The vehicle gives jerks when I accelerate or de-accelerate, and this since I purchased the vehicle. This has caused severe backache.
3. Clutch paddle is hard when pressed since purchased. I reported this immediately and was told that it would be smooth after a few days of drive.
4. Dents everywhere: When I first gave my car for servicing and after repeat servicing, it came with many dents and when reported Sandeep Bansal, GM Delhi Ford Service said they would paint it.
5. Power Steering is very hard: Since I lost trust in the current service centre because of the issues not being fixed, I changed service centre and got it checked by Dwarka Ford in Delhi and they kept the car for one day and gave me the same stating the car was working fine after programming the steering software. The name of the technical engineer is Mr. Ajit at Dwarka Ford. It is still very hard to move the steering. I know with my experience that if the steering is malfunction, it may cause accident if locked. I fear for my life. I am the only person making both ends meet for my family. There were other ford customers at the centre getting their cars serviced and I checked someone’s Ford Aspire and he checked mine and he reported that my car had issues. And his was perfectly working. Everything. I can share his contact number of need be.
6. Subsequent to the ongoing issue, I met Delhi Ford Safdarjung Enclave sales executive who sold me the car, Robbin Halder, and asked him to drive my car without sharing the issues. He drove and within a minute he said the car was running heavy. I did not even share my issues with him yet. He said perhaps the pressure of air of the tyres is low, so we got them checked. It was fine. When he drove the car again to see what the issue was, he found that the steering is hard (I yet not explained my issues to him, he only found it). He later then asked two of his colleagues from Delhi Ford (Same centre) to check the vehicle and asked them to check the steering first. They reported the same. It very hard for anyone to drive and steer.
I have not mentioned other issues which occurred after servicing. You will find all the issues in the appended emails trails. I went to both the service centres eight times and all efforts went in vain. I have no courage more left in me to further get it checked. The snippet responses that I have been receiving from the team at ford customer care are telling me time and again the same old story that they could not replicate any of the issues or some that they found were fixed. I am ready for someone from a reputed position at ford to check the car himself and understand what I am going through. They got it checked by many and everyone is saying everything is normal but the sales team have found the issues that I have been telling them and the same was felt by the engineer at Ford centre. Now, I want either my money refunded or replace the car with a new one with no issues at all.
I am all set to file a law suit if I don’t hear from you now. You are my last hope. I am ready to share all conversations and pictures with you when you need them. No one can deny my digital proofs.
Note : Please select reply all when you revert to this email
Thanks
Saurabh Sharma
Phone : +91.
On Sat, Sep 29, 2018 at 4:42 PM saurabh sharma wrote:
Hi Ganesh,
I visited Dwarka ford service on 27th September 2018 as per my last conversation with Mr Amol motwani.
I met Technical engineer Mr Ajit at Dwarka ford, and shared all the concerns with him.
He himself drove the vehicle along with me and agreed to the problems.
As per the conversation with you yesterday i will share my feedback regading the car performance on 5th October 2018.
However i can still hear the noise from the front suspension and fuel average kmph is 12.5 right now.
Best Regards
Saurabh sharma
.
On Sat, 29 Sep 2018, 3:52 pm P, Ganesh (G.), wrote:
Dear Mr. Saurav Sharma,
This is in subsequent to our discussion yesterday (28.09.2018) along with our Dealership, regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
Please find below the vehicle concern observations done by Dwarka Ford,
Concerns Raised By Guest Dealership Diagnosis Ford Reply
Front Side Noise on Rough Road Suspension Bolt was Lubricated and concern was resolved We request you to drive the vehicle with complete confidence and share the feedback
Low Pickup Concern Joint road test done with Customer and Found no abnormality. Vehicle pickup was normal
Vehicle Jerking at Acceleration and De-acceleration on running time at Every Gear Clutch Bleeding was done and found vehicle performance was found to be normal
Please feel free to contact Mr. Amit Kumar - General Manager (M/s Dwarka Ford) at [protected], in case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: P, Ganesh (G.)
Sent: Tuesday, September 25, 2018 5:12 PM
To: 'saurabh0204@gmail.com'
Cc: Sangeetha, M (M.) ; 'Managersales@delhiford.in' ; Meena, A (A.) ; Customer, Care (.) ; 'AjayG' ; Nithin, Kumar (K.) ; John, Satish (S.)
Subject: Reply From Ford India - [protected]
Dear Mr. Saurav Sharma,
This is in subsequent to our discussion today (25.09.2018) along with our Dealership, regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
We request you to report the vehicle at our dealership as per your convenience to check and address the concern.
Please feel free to contact Mr. Amit Kumar - General Manager (M/s Dwarka Ford) at [protected], in case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: P, Ganesh (G.)
Sent: Friday, September 21, 2018 7:32 PM
To: saurabh0204@gmail.com
Cc: Sangeetha, M (M.) ; Managersales@delhiford.in; Meena, A (A.) ; Customer, Care (.) ; 'AjayG' ; Nithin, Kumar (K.)
Subject: Reply From Ford India - [protected]
Dear Mr. Saurav Sharma
This is in subsequent to our discussion today (21.09.2018) along with our Regional Service Manager Mr. Amol Motwani, regarding the vehicle bearing chassis number MAJZXXMTKZJL24879
We wish to reiterate that the vehicle is not a vehicle with any manufacturing defects, please be rest assured that concerns if any would be addressed and resolved. Please let us know if there any specific issues that you like to high light we would direct our dealership to inspect the vehicle to assess and resolve /clarify. We request you to provide an appointment to report the vehicle at our dealership as per your convenience to address the concern if any.
Request your cooperation and understanding on the same. We are committed to our customers and at no given point in time shy away from assisting /supporting to serve our customers better.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: AjayG
Sent: Tuesday, September 18, 2018 10:09 PM
To: Nithin, Kumar (K.)
Cc: Sangeetha, M (M.) ; P, Ganesh (G.) ; Managersales@delhiford.in; Jayakumar, Dushyanth (J.) ; Meena, A (A.) ; Customer, Care (.) ; Mehrotra, Anurag (M.) ;saurabh0204@gmail.com
Subject: RE: Reply From Ford India - [protected]
Dear Nithin,
After going through your mail, 5 of us have driven the vehicle – all Individually on separate dates.
All of us are of the opinion that there are ISSUES with the vehicle - and Saurabh has been given a FAULTY Vehicle / a Vehicle with a Manufacturing Defect.
I am sure that opinion of 5 consumers cannot be same, specially people who have been driving for last 20 years.
I hope FORD takes consideration of our Opinion and takes action – which ensures that Consumer does not SUFFER because he had faith in the brand FORD.
Else a lot of people will lose TRUST ON FORD as a MNC.
I hope you understand that you cannot make a FOOL of a consumer.
Anticipating a Positive revert from Ford`s Side.
Also pls do not remove Anurag`s Email id from this mail trail, as he is a witness to this conversation – and if this matter is not resolved amicably – he is a party to this.
Regards,
A J.
Sr. Director – Global Sales & Operations.
Skype : ajayg1095.
From: Nithin, Kumar (K.)
Sent: 12 September 2018 19:25
To: AjayG ; saurabh0204@gmail.com
Cc: Sangeetha, M (M.) ; P, Ganesh (G.) ; Managersales@delhiford.in; Jayakumar, Dushyanth (J.) ; Meena, A (A.) ; Customer, Care (.)
Subject: RE: Reply From Ford India - [protected]
Dear Mr. Ajay,
We are in receipt of mail,
We would like to inform you that we had deputed our Field Service Engineer to inspect Mr. Saurabh’s vehicle and post inspection it was observed that vehicle is performing normal as per the expectation, same was communicated to Mr.Saurabh during our earlier communication.
Feel free to contact us if you require any other assistance.
Thanks & Regards,
Nithin
Deputy Manager
Ford Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: AjayG [mailto:ajay@..com]
Sent: Monday, September 10, 2018 9:40 PM
To: saurabh0204@gmail.com
Cc: Sangeetha, M (M.); P, Ganesh (G.); Managersales@delhiford.in; Jayakumar, Dushyanth (J.); Meena, A (A.); Mehrotra, Anurag (M.); Nithin, Kumar (K.); Customer, Care (.)
Subject: RE: Reply From Ford India - [protected]
Dear Saurabh,
Is this Closed ?
If you are not satisfied with the vehicle still, and Ford is not giving you a proper solution – I suggest you approach the Consumer Forum / Court.
As a Customer you have a right to get what you paid for.
As per the feedback I have received – it seems you have been given a Defective Vehicle and now Ford is not willing to rectify its mistake.
Ideally they should replace / change the vehicle – when so many problems are coming, that too immediately after buying the car.
I Suggest you speak to a lawyer for the same, and file a case against MD and CEO of Ford asap.
Also I will share your experience with all our employees – across all countries, so that they don’t buy a Ford Vehicle at all.
You should put your experience on all Social Media Sites immediately – as this should be spread to all consumers, so that others do not have the same HORRIBLE EXPERIENCE that you have had.
Keep me posted on this so that I can share this with people in my circle too…
Regards,
A J.
Sr. Director – Global Sales & Operations.
Skype : ajayg1095.
From: Nithin, Kumar (K.)
Sent: 07 September 2018 18:40
To: saurabh0204@gmail.com
Cc: Sangeetha, M (M.) ; P, Ganesh (G.) ; Managersales@delhiford.in; ajay@..com; Jayakumar, Dushyanth (J.) ; Meena, A (A.)
Subject: RE: Reply From Ford India - [protected]
Dear Mr.Sharma,
At outset we sincerely regret for the inconvenience caused to you
This is regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
Further to our telecom we would like to inform you that we had deputed our Field Service Engineer to inspect your vehicle and below are the observations
Customer Concern Ford / FSE Observation on 05.09.2018
Engine Poor pickup after PCM software update
We understand that vehicle Joint road test was performed along with you, but there was no abnormality related to the vehicle pickup. Please note not software updation during your previous visit to our dealership regarding the vehicle concern.
While driving Vehicle jerking at speed above 40KM/H
This concern was also validated and found to be normal as observed and demonstrated in another aspire vehicle as well. It’s a design intent of the vehicle which will not lead to any performance related issues .
Clutch hard During the joint road test Clutch operation was found normal and no abnormality observed.
Front suspension noise During the joint road test, vehicle driven on rough road and found no abnormal noise from vehicle.
Boot was damaged & black spots, scratches on the body We sincerely apologize on behalf of our dealership for the inconvenience caused, We understand our dealership had resolved the concern we regret that you did not had favorable experience and appreciate the time you have taken to write to us .
We request you to drive the vehicle with complete confidence and share the feedback. In case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times
Thanks & Regards,
Nithin
Deputy Manager
Ford Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com .
From: saurabh sharma
Sent: Friday, September 07, 2018 5:28 PM
To: P, Ganesh (G.) ; ajay@..com
Cc: Sangeetha, M (M.) ; Managersales@delhiford.in; Mehrotra, Anurag (M.) ; Meena, A (A.) ; Jayakumar, Dushyanth (J.)
Subject: Re: Reply From Ford India - [protected]
Hi Ganesh,
As suggested by you, I drove the vehicle in full confidence but I'm in the same situation. I can still hear the noise from the front suspension/shockers, clutch is still hard, the car is still jerking / judring and pickup is low.
As per the conversation with you today as mentioned i will file a case against FORD and its services. (If not resolved) either replace it or refund my money back.
Also i have parked the vehicle in my covered parking area and not using it. Im helpless and will have to commute to office daily via cab.
Important Note: Copy Ajay@..com in every email revert and choose REPLY ALL always. Mr. Ajay is the Senior Director of the company where I'm working right now.
Anticipating your swift response.
Best Regards
saurabh sharma
.
On Thu, 6 Sep 2018, 7:16 pm P, Ganesh (G.), wrote:
Dearresolved Mr. Saurav Sharma,
This is in subsequent to our discussion today (06.09.2018), regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
Please find below our Field Service Engineer Mr. Manivasakam observations on vehicle concerns,
Customer Concern Ford / FSE Observation on 05.09.2018
Engine Poor pickup after PCM software update
We understand that vehicle Joint road test was performed along with you, but there was no abnormality related to the vehicle pickup. Please note not software updation during your previous visit to our dealership regarding the vehicle concern.
While driving Vehicle jerking at speed above 40KM/H
This concern was also validated and found to be normal as observed and demonstrated in another aspire vehicle as well. It’s a design intent of the vehicle which will not lead to any performance related issues .
Clutch hard During the joint road test Clutch operation was found normal and no abnormality observed.
Front suspension noise During the joint road test, vehicle driven on rough road and found no abnormal noise from vehicle.
We request you to drive the vehicle with complete confidence and share the feedback. In case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: P, Ganesh (G.)
Sent: Thursday, September 06, 2018 12:56 PM
To: 'saurabh sharma'
Cc: Sangeetha, M (M.)
Subject: Reply From Ford India - [protected]
Dear Mr. Saurav Sharma,
This is in subsequent to our discussion today (06.09.2018), regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
We are waiting for the FSE observations on your vehicle, we will keep you updated once we get the detailed observations. Request you to bear with us.
In case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
From: saurabh sharma
Sent: Friday, September 07, 2018 5:28 PM
To: P, Ganesh (G.) ; ajay@..com
Cc: Sangeetha, M (M.) ; Managersales@delhiford.in; Mehrotra, Anurag (M.) ; Meena, A (A.) ; Jayakumar, Dushyanth (J.)
Subject: Re: Reply From Ford India - [protected]
Hi Ganesh,
As suggested by you, I drove the vehicle in full confidence but I'm in the same situation. I can still hear the noise from the front suspension/shockers, clutch is still hard, the car is still jerking / judring and pickup is low.
As per the conversation with you today as mentioned i will file a case against FORD and its services. (If not resolved) either replace it or refund my money back.
Also i have parked the vehicle in my covered parking area and not using it. Im helpless and will have to commute to office daily via cab.
Important Note: Copy Ajay@..com in every email revert and choose REPLY ALL always. Mr. Ajay is the Senior Director of the company where I'm working right now.
Anticipating your swift response.
Best Regards
saurabh sharma
.
On Thu, 6 Sep 2018, 7:16 pm P, Ganesh (G.), wrote:
Dearresolved Mr. Saurav Sharma,
This is in subsequent to our discussion today (06.09.2018), regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
Please find below our Field Service Engineer Mr. Manivasakam observations on vehicle concerns,
Customer Concern Ford / FSE Observation on 05.09.2018
Engine Poor pickup after PCM software update
We understand that vehicle Joint road test was performed along with you, but there was no abnormality related to the vehicle pickup. Please note not software updation during your previous visit to our dealership regarding the vehicle concern.
While driving Vehicle jerking at speed above 40KM/H
This concern was also validated and found to be normal as observed and demonstrated in another aspire vehicle as well. It’s a design intent of the vehicle which will not lead to any performance related issues .
Clutch hard During the joint road test Clutch operation was found normal and no abnormality observed.
Front suspension noise During the joint road test, vehicle driven on rough road and found no abnormal noise from vehicle.
We request you to drive the vehicle with complete confidence and share the feedback. In case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: P, Ganesh (G.)
Sent: Thursday, September 06, 2018 12:56 PM
To: 'saurabh sharma'
Cc: Sangeetha, M (M.)
Subject: Reply From Ford India - [protected]
Dear Mr. Saurav Sharma,
This is in subsequent to our discussion today (06.09.2018), regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
We are waiting for the FSE observations on your vehicle, we will keep you updated once we get the detailed observations. Request you to bear with us.
In case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: P, Ganesh (G.)
Sent: Tuesday, September 04, 2018 12:26 PM
To: 'saurabh sharma'
Cc: Sangeetha, M (M.)
Subject: Reply From Ford India - [protected]
Dear Mr. Saurav Sharma,
This is in subsequent to our discussion today (04.09.2018), regarding the vehicle bearing chassis number MAJZXXMTKZJL24879.
Our Ford Engineer will inspect and address your vehicle concerns at Delhi Ford dealership by tomorrow (05.09.2018) 10am. Request you to report the vehicle at the same time.
We will keep you updated on the concern details post receiving the observations from our Engineer.
In case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
From: P, Ganesh (G.)
Sent: Monday, September 03, 2018 1:13 PM
To: 'saurabh sharma'
Cc: Sangeetha, M (M.)
Subject: Reply From Ford India - [protected]
Dear Mr. Saurav Sharma
This is in subsequent to our discussion today (03.09.2018), regarding the vehicle bearing chassis number MAJZXXMTKZJL24879
We will keep you updated on the concerns by tomorrow (04.09.2018) before 6pm. Request you to bear with us.
In case of any discomfort feel free to contact me directly on my desk number 044- [protected].
You can also reach us at or call us on our toll free numbers [protected]/[protected].
We assure you of our best services and continuous support at all times.
Thanks & Regards,
P. Ganesh
FIL-Customer Relations
Desk No : 044-[protected] (Working Hours : 9:30am to 06:30pm [Monday to Saturday]).
Toll Free No : [protected] or [protected] / Email : custmail@ford.com
Hi,
I visited Delhi ford service today as per my conversation with Ms Rajni - RM.
The floor manager inspected the car via software and did not able to rectify the problem
Also, i went with three of the service people for road test wherein the driving one agreed to the problem of jerk, low pickup and shocker/suspension noise from the front.
Further the vehicle was inspected which they weren't able to rectify and said we have called a technical team from ford who will check and repair the vehicle after 2 days.
Also before Leaving i met Mr. Sandeep bansal - GM who told me the same. That he has already emailed ford india to send techincal team who will further check the vehicle as their delhi ford team was unable to repair/solve the issue.
Also he added that they will get my car's boot painted for the loss of dent happened.
But it feels very disheartening. The car just did 3690 km and require a paint job because of careless behavior of delhi ford service.
After leaving from there i found the vehicle is delivering 3 kmpl of average. Which is even more worse now. Please find the picture attached.
I'm regretting my decision to choose ford.
Again im requesting Kindly take back your vehicle in question and deliver a new one or refund the Money.
Looking forward for Ford's cooperation!
Anticipating prompt response.
Best Regards
saurabh sharma
.
On Sun, 2 Sep 2018, 3:21 am saurabh sharma, wrote:
Hi,
This is the worst after sale service i have ever seen.
Please find attached the pictures attached with this email.
The car was perfectly fine when the ford driver took it to Delhi ford service centre okhla on 29th August 2018 at 9:30 am.
He himself checked and marked two minor scratch on the left side of the car.
I got my vehicle back on 31st August 2018 at 2:10pm.
When i inspected the vehicle, i found dent and scratches on it. There's a dent on the 5th door (boot) of the car on right hand side.
Another dent on front bumper right side.
Scratch ( paint chipped off) on the driver side
Door handle.
The car was dirty and black spots all over on seats, dashboard, door & chair plastic.
The dashboard was cleaned with some sort of oil which made it sticky all over the centre console and bottle holders.
The driver side auto power window was not working, which was working when it was sent to Delhi Ford on 29th August.
The dashboard is making noise now during drive. Its very irritating!
Do you think its a new car?
Do you value your customer after selling the product? I guess no.
The problems i mentioned in my previous email in the below trail are still there. They have even worsened it now.
1. I said the pickup of the car is fine
Which they have reduced now after the updation made. Whyy?
Also the average has come down 8km/ltr
2. At 60 kph on Fifth gear the vehicle jerks when accelerated and de - accelerated
The Problem is still there and its with every gear.
3. Noise from front shockers is still there. Even on small potholes on road it can be felt.
4. Clutch paddle is still hard, the same as on purchase date 3rd July 2018.
5. For black smoke issue i have been informed by Delhi Ford that its with all ford diesel cars.
Is it?
I feel cheated and not satisfied with Car - Ford Aspire and the service provided. If in starting phase I'm getting these problems. How will this car survive in the later stage. I Doubt on it.
Kindly take back your vehicle in question and deliver a new one or refund the Money.
Looking forward for Ford's cooperation
Anticipating prompt response.
Best Regards
saurabh sharma
.
On Fri, 31 Aug 2018, 12:20 pm Customer, Care (.), wrote:
Dear Mr. Saurabh Sharma,
Greetings from Ford India Pvt Ltd (“Ford”)!
We are in receipt of your mail addressed to our customer care.
With reference to our discussions today, following is the update of your vehicle bearing VIN number MAJZXXMTKZJL24879 which has reported on 29.08.2018 to M/s Delhi Ford Okhla.
Issues Highlighted by Guest Dealer Observation / Diagnosis Status -31.08.2018
At 60kmph on engaging 5th gear on acceleration and deaccelerating jerk concern Concern not replicated No abnormality
The car is running heavy. RPM is normal / Concern not replicated No abnormality
Black smoke concern On diagnosis dealership have cleaned the EGR Issue fixed
Clutch pedal hard Concern not replicated No abnormality
Noise from front shockers On diagnosis lubrication done Issue fixed
We wish to inform you that the vehicle is ready and as same we have instructed dealership to deliver the vehicle at your premises. And we request you to drive the vehicle with complete confidence and share your valuable feedback.
We will reconnect you on 03.09.2018 (Monday)
Sangeetha M
Customer Relations
Ford India Private Limited
Toll Free : [protected] / [protected]
From: Sangeetha, M (M.) On Behalf Of Customer, Care (.)
Sent: Tuesday, August 28, 2018 10:46 AM
To: 'saurabh sharma'
Subject: RE: Reply from Ford India -[protected]
Dear Mr. Saurabh Sharma,
Greetings from Ford India Pvt Ltd (“Ford”)!
We value you being a part of the Ford Family and having reviewed your concern regarding [protected], were trying to reach you on your mobile number [protected].
We wish to inform you that we have received your concern and also understand from email stating that the service team had contacted and fixed the appointment . So we will validate and keep you updated on 29.08.2018.
Request your kind understanding & cooperation.
Sangeetha M
Customer Relations
Ford India Private Limited
Toll Free : [protected] / [protected]
From: saurabh sharma
Sent: Monday, August 27, 2018 6:25 PM
To: dcrc1@delhiford.in
Cc: Sandeep Bansal
Subject: Re: Reply from Ford India -[protected]
Hi,
As per my conversation with Ms Rajni. I have requested her to send driver to pickup my car from my residence tomorow to initiate the rectification required to the car mentioned in the previous email trail.
Kindly handle the car with care. Whosever is taking it to the service centre should take care.
The pickup of the car is fine.
Mentioning the issues again below:
1. Jerky drive ( its when i accelerate or de-accelerate)
Note: try driving the car at 60kmph on 5th gear and try accelerate and de-accelerate. It feels jerky. This happens with every gear
2. The car is running heavy.
3. Too much black smoke from the exhaust on every gear when accelerated post RPM1800
4. Clutch pedal is hard since purchase.
5. The shocker has been replaced in last service. Still i can hear the noise front front shockers. Please check.
Pickup address:
C28 / D TOP FLOOR FRONT SIDE
JVTS GARDERN
CHATTARPUR
NEW DELHI 110074
Contact number: .
Alternate numbers: [protected],
[protected]
Anticipating your cooperation.
Best Regards
saurabh sharma
.
On Sat, 18 Aug 2018, 12:41 pm Customer, Care (.), wrote:
Dear Mr. Saurabh Sharma,
Greetings from Ford India Pvt Ltd (“Ford”)!
We are in receipt of your mail addressed to our customer care.
With reference to our discussions following is the update of your vehicle bearing VIN number MAJZXXMTKZJL24879. We understand that you will be reporting the vehicle to our dealership as per your convenience. We request you to fix up an appointment with our dealership regarding the same. We have instructed our dealership to provide necessary assistance to you in this regard. We would ensure that the concerns will be addressed and resolved. We also kindly request you to intimate us through an email with regard to the appointment which would enable us to co-ordinate .
Request your understanding & co-operation on this and as intimated during our telecom we are closing the concern..
Please feel free to contact Mr. Sandeep Bansal (General Manager-Service) @ [protected] or Ms. Rajni Kapoor (Customer relation Manager) @ [protected] of M/s Delhi Ford for any further assistance.
Thanks for your valuable time sharing the same and we assure you of our best services and continuous support at all times.
Sangeetha M
Customer Relations
Ford India Private Limited
Toll Free : [protected] / [protected]
From: saurabh sharma
Sent: Wednesday, August 15, 2018 7:16 PM
To: Customer, Care (.)
Subject: Unhappy with Service and Car Performance
Hello,
I have purchased Ford Aspire diesel from Delhi ford, safdurjung enclave New delhi on 3rd July 2018.
VIN no: MAJZXXMTKZJL24879
After running it for only 1600 kms the right front shocker started making noise. I went to delhi ford service centre to get it checked. After 6 hours they told me that yes the shocker is faulty but we don't have the part available so asked me to come and get it changed after 4 days.
I got a call from delhi ford for the replacement.
I asked them to do the first service also along the same so that i dont have to come again.
They gave me a call and asked me to get the car for repair and service.
The shocker was replaced by them and in service they just checked the engine oil, nothing else apart from this. I was there with car till i got the gate pass.
I told them some problems which is not rectified or even answered.
Problems mentioned below:
1. Jerky drive ( its when i accelerate or de-accelerate)
2. The car is running heavy.
3. Too much black smoke from the exhaust.
4. Clutch pedal is hard since purchase.
Do not expect this from a new car. I have covered 2800kms till date.
I’m very disappointed after this purchase from ford. We were also planning to take Ecosport by November but now I'm confused and not happy with ford.
Hope to get your cooperation and solution to this problem asap.
Anticipating your prompt response.
Best Regards
Saurabh sharma
40.000km service
To Ford Nelspruit
On the 11th October 2018 I acknowledge receipt of your letter (based on an empirical technical report), and I have set out the following
Previous matter - subjectivism
On October 4th this year coming from Maputo, I went to Nelspruit in the company of my wife to do the 40, 000 km service on our vehicle Ford Ranger AES 064 MP. After the conclusion on our way back to Maputo, as we approached Malalane a yellow warning light was lit on the dashboard and at the same time the engine starts losing its power.
Because we were in an unsafe zone we decided to slow down and as we approached the service station of Engen in Malalane the engine simply shut down, I made 3 or 4 attempts to turn the ignition on but there was no response and we decided after some local contacts to park the vehicle and on the next morning contact the agent.
We stayed the night at Villa Langa guest house which is approximately 5 KM from the place and spent ZAR 900.00. On the following day we contacted the Ford Nelspruit and we were assisted by the Malalane team.
I asked on the arrival on the local branch, about the subsequent steps and the answer was we should wait for the repair to continue our journey, having been allocated a courtesy car that took my wife to the supermarket while I waited for the car.
After a long wait I questioned how much longer they would take to repair and the assistant's response was that I should wait because they were still working on the car.
Some time later I returned and she after contacts with Nelspruit the information was the damage could only be repaired in Nelspruit and from there it would only be towed on 8th.
As a non residence asked for transport to the nearest border, but suddenly Mpumelelo informed that the workshop manager in Nelspruit informed that as I was showed traces of water on the diesel (without any warning statement) I should make my own arrangements. I found it absurd and asked to speak to the manager and after asking him that not being a mechanic where is the causal link between take a note of the water presence and the damage after repair and after that he acceded and agreed that they would give us transportation to the border.
My indignation began once it was clear that the consideration was not objective as it was clear from the management attitude after several hours sitting without there were no approach, even as a matter of courtesy.
On October 10, I received a call from Ford Nelspruit informing me that the car had been towed on the previous day and informed that the injection system is damaged and the estimated cost of approximately 71 thousand rand plus 500 rand of fuel should be supported by us, I was shocked by what I was hearing and with the necessary calm I asked for the computer report which i didn't received. I just received a few lines letter were Ford Nelspruit entitled exempt from the responsibility based on the trace of water showed after the payment of the service confirmed that vehicle is in good conditions...(this is really bad faith practice).
The facts
1. At the time of submitting the vehicle for the revision of the 40.000 km, Ford, as usual, proposed additional services including cleaning fuel and air system, steering alignment and balance on which I agreed
2. After the diagnosis I was presented with a list of the jobs that needed intervention in the car and no failure was detected in the operation of the engine, otherwise it could be detected and proved through the computer that performs the diagnosis.
3. After the payment of the invoice for the work done I was informed about the existence of water signs in the diesel and after been showed the recipient of a plastic contain I've asked the consequences and was informed that it was normal in the vehicles from Mozambique as the deposit thanks on the petrol stations are note cleaned with the necessary frequency as practice in South Africa, and as such the workshop always recommend on submission of those vehicles for cleaning the system.
4. From there I have been informed that everything was fine and the car was ready, otherwise vehicle could not have authorization to leave workshop.
The right
1. After fuel supply two days before the journey to Nelspruit on the usual petrol station that we have contract with (total, after the Maputo Tall gate), which I contacted and informed that there were no claim on fuel contamination (information available on both local petrol station and press) - from delivery to receipt, I did not receive any report from you that indicated any deficiency in the vehicle, only the sample of the recipient containing diesel and trace of water, and that, until proven wrong, can't be pointed as a cause for the damages related on the vehicle.
2. Having traveled more than 350km after the last petrol refill why the vehicle did not broke down before service? Why only just few km's after leave workshop?
3. Per my understanding, is clear that the contamination presupposes that in a given petrol station at least two vehicles after refilling presents a deficiency in connection with the fuel distribution system but to have that conclusion is necessary to do the assessment, this is be based on subjectivism and empirical conclusions
4. For any individual without technical knowledge from the facts presents herein the fault was due to a human error during the vehicle service process as there is no credible causal link between the facts presented and the damage caused.
Conclusion
There is a lot to be said about my indignation in this process but for economy I will use all if the matter not be taken on your consideration and action at this level, and I'll do all the necessary diligences so that no one else have to experience this malpractice.
Sincerely yours.
Almeida Mabutana
[protected]@yahoo.com
+[protected]
family car has become out of service caused by safety recall 16s26
Dear sirs
our family bought ford EDGE (VIN)( 2FMDK39C68BA92831) around early of 2018 with 16% interest rate loan from, dealer ship gulf freeway Houston Texas 77034
received recall for passenger seat 16S26 on july 2018 so from same time car became out of use because it was using by my family wife and child,
we are paying almost 450$including insurance and couldn't use the car almost for 4 month,
called ford custom service center and dealer ship service department several time but not any result.
Mileage on car at time of purchasing ~137500 mile
Mileage on car at present 142000 mile
The mains issue of complain.
-why dealer has deliver the car to customer on 137000 mileage without doing the recall maintenance which is due or even overdue on 100000 mileage.
-according to recall letter we could use facility of rental car provided by ford but when we ask to use this facility just they passed us to company custom service and
no result.
-who is going to compensate our lost we are a family with low income.
I hope somebody in company give us proper answer and help us with proper solution.
we are open to deliver the car to dealership and apply for new car although we need ford to take or hand and help us.
thanking you in advance
[protected]
Maryam KashiNahanji
wheel bearing
l have been in contact with Daventry ref. faulty wheel bearing on vehicle gk64 jku, this has been ongoing for 8 weeks, when it was replaced the vehicle had only done 24000 miles was told by you :wear and tear:, now it has a :clonk: from the wheel o/s/f, main dealer at Ashford in Kent Invicta motors states it needs a hub as well, as this must have been faulty when made, as a loyal ford owner plus always have cars serviced at main dealer, I think the way I have been treated is very poor, as the cost for me is around £800, phone number [protected] Mr. roger palmer, 74, downs road Folkestone ct195pt
service department at dewey ford in ankeny ia
I called to get a service on my 2017 Platium Explorer. I have to say this was my first contact with them. We have always dealt with Colwell Ford in Hudson Iowa. We recently moved and since it is almost 100 miles now for us to get there. We have never had a problem getting in. I was told by Dewey that it would take over a week for me to get in. At Colwell you can just stop in and they will service your vehicle. We own 3 Fords. The Explorer, a 2018 F150 Platium and a 2018 Forn Transit. We do expediated freight and we have to get the transit serviced about every 6 weeks. We were hoping to get establishd with Dewey since we never know for sure when we will be home. With our schedule we don't know if we will be home. Not sure if this will help but we have been Ford customers for a very long time. If you look up our name you will find we have a leased vehicle the explorer and the F150 with Ford Credit. Please let me know what we can do.
Thank you
James and Ruth Ceaser
2014 ford focus
I have had my car now since 2014 and have had nothing but problems having to take it back and forth to the shop for the recall in the transmission they tell me it will never be fixed it continues to shudder and jerk while drivingand I cannot go faster than 45 miles an hour it's unsafe for me and my family. I have no warranty and have to save money to fix the vehicle due to this problem, Ford cannot help me I've had to save money and missed car payments and they actually repoed my car I am in the process of getting it back cuz it's been nothing but a nightmare Ford has caused me nothing but problems!
my 2017 ford escape
My name is Marvin and Im so dissatisfied with #FordMotorCompany right now about my 2017 #FordEscape already needing a new engine due to what Ford Technicians diagnosed an internal coolant leak that they say I couldn't have prevented...sounds like a manufacturer Defect which they also found a defected cylinder but im left with the cost and I hadnt made it to 100, 000 miles yet even. I really shouldn't have to already be thinking about a new engine right now my God. But all I'm told is I have to pay 7, 000 for a new engine . I'm sure they mean well to offer me 2, 600 credit but I am a single dad and my car is how I provide my financial stability and this has terribly effected my life.
I have all regular maintenance records only through Ford.. faithfully, I've also have had to replace upper lower joints at 60, 000 and coil packs P01, P04 after tune up at 80, 000.
This has really disrupted my ability to provide for my family as I cant afford ..
2007 ford edge fuel tank recall
I was notified of a fuel tank recall on my 2007 Ford Edge. I took it in to Miller Motors in Burlington Wisconsin, to do the repair. My vehicle was running/driving perfectly fine when I dropped it off. I picked up my vehicle and proceeded to leave the parking lot when the back end of my vehicle started shaking. I returned immediately to the service department they consulted with the auto technician who then said he said he had to lower the drive shaft in order to do the fuel tank replacement. He said that one of the u-joints was tight. My first thought was why wasn't I told this when I picked my vehicle up? Is this an excuse to cover-up an error? Now I'm told I need to replace my drive shaft at a cost of over a $1000.00! This Ford instigated recall is now supposed to cost me $1000 on a vehicle that was running perfectly when taken in.
The dealership said they would contact Ford Company to see if it would be covered under the recall. I had to wait over two weeks for an answer and was without my vehicle. I was then notified that I would have to pay for the repair of the drive shaft.
The recall repair required the lowering of the drive shaft which was working fine when it was dropped off. I feel that the improper reinstallation of the drive shaft caused the damage to the drive shaft. I was sent pictures of supposed damage. Upon my review of pictures I noticed two brand new bolts holding drive shaft in place. (were these not installed upon first reinstallation?) Why wasn't the vehicle test driven after recall repair? If they would've done that it would've been obvious that something wasn't right.
Does Ford have qualified technicians to do this recall? My only positive with this was the employee "Tuesday".
I am expecting a call from the Service Manger on Monday, October 29, 2018...Please contact me, if I don't hear from the service manager I will be contacting you again. Thank you.
hankook dynapro atm tires on '16 f-150
I purchased a 2016 F-150 XLT 4x4 crew new from Hudson Ford in Hudson, WI. I have 18, 500 miles on it with Hankook DynaPro ATM tires. I love the truck, but at 15, 000 miles, I noticed that the tires were not gripping like they had been. At 18, 500 miles they are unacceptable and I have to replace them as soon as possible because of safety concerns and an impeding winter. They break loose every time I accelerate from a stop both straight forward and even worse when turning at an intersection. If the roads are wet, everything including cornering are a disaster. If it is raining at a normal rate, I start to fish tail and loose control. I took them to the dealership and informed them of my concerns and they inspected them and reported that the tires have no visible defects and have even wear. They told me to contact Hankook. I did so, and after two weeks of trying to get any type of response, they passed it off back to the dealership. Again, I contacted Hudson Ford over a week ago and have heard nothing. Winter is fast approaching and the safety of my family and myself is at stake, so I implore you to help. Do you not remember what happened when you dismissed all those Explorer owners with Firestone tires? Hankook is a terrible company and this is reflected by such auto makers like Hyundai, who will no longer put Hankook tires on their vehicles. Research Hankook tires and then ask yourselves if you would put their tires on a vehicle that your family rides in? A vehicle with over half of it's tread life should not need to be replaced because they are unsafe. Please listen, because you manufacture some of the best vehicles on the road. On a side note, the tow hooks on the '16 F-150 do not have enough clearance around them to get a logging chain hook through, so one has to remove the hook, pass just the chain through, then re-attach the hook. My first Ford was a 1979 Ford F-100, and I have been driving F-150's for over thirty years, so I am very familiar with the F-150, and the Hankook tires raise a huge RED FLAG!
2018 ford f-150 xlt crew cab 4x4
About four or five months ago the power to my truck just died while I was driving it I had nothing but a buzzing noise coming from several of the doors. After slamming those doors the noise went away and I literally had no power the power steering locked up nothing would work including the emergency lights I was in the roadway and it was pitch black outside. This happened again the following day it was a Saturday and Sunday I was able to restart my truck each time by disconnecting the negative battery cable and reconnect in it. I brought it into service however after looking at it they returned it to me and said they found nothing wrong two weekends ago it did it again in the middle of the roadway about a block from my house I was stuck in the street again and quickly disconnected the battery cable reconnected it was able to pull at about 10 feet up onto the curb and I did it again . I brought it in that Monday and the service manager John called me and said that had about 1000 codes and they were going to try and re-create the problem two weeks of gone by and he called me today and said he didn't know what else to do other than have me take the truck and drive it some more until it happened again because his mechanics were not able to get it to happen I had told them this would be the case as it took months for me to get it to repeat. He said his mechanics had an idea what it might be but that Ford corporate would not approve any repairs Unless his mechanics experienced the same problem while driving my car/truck.
I currently have a loaner from the dealership and told John I would return it when my truck was fixed but not before then I attempted to call corporate for customer service but only received answering machine's and voice messages I have left several messages over the last few days but have yet to get a callback. It appears to me like my dealership is trying to fix my truck but getting grief when they go to order parts to put in. And it's a parent they are going to pay for those parts themselves . I don't expect this complaint to go anywhere because nothing I've tried up till now is that any good but what the hell, sincerely DALE ALLEN new owner of a 2018 ford F1 50 XLT super crew that's stuck in the cypress coast Seaside California service department for the last two weeks.
labelle plattner ford
Chad Ege is very rude. He always makes us feel uncomfortable and unwelcome. The first time we had our oil changed he asked if we bought our vehicle at that location; insinuating that we had to buy it there at Labelle Plattner Ford in order for it to be serviced. Another time he recorded our mileage wrong, adding more miles than we actually had. When we confronted him with the issue he said, "It's no big deal." Another time Chad told us if we don't like how he operates we can go somewhere else and get our Free oil change. Today my husband asked about the fog lights that have already been replaced, but are still defective & Chad told him that Ford already replaced them once and they won't do it again. The vehicle is still under warranty. He also said, "I thought you said you weren't coming back again Buddy!" We pay a lot of money for our vehicle to be treated in such a manner. I was hoping to be in the market for another vehicle in the next year or so, but it scares me to think of having to deal with Chad Ege if I buy another Ford.
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Ford emailssupport@ford.com100%Confidence score: 100%Support
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Ford addressP.O. Box 6248, Dearborn, Virginia, 48126, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024 - View all Ford contacts
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