Ford
Reviews and Complaints

On 8/22 I received a complaint response, case # cas- [protected]-f6yolo.
My 2016 F-150 was towed to Santa Maria Ford( Santa Maria Calif. ) today, 2nd time in a week. The original issue was the sync/radio stopped working. Service advisor offered to put in a used radio? My response was I want a new radio as truck only has 25, 000 mi. on it. Radio on back order will take 10 days. They re-installed the non-functioning radio, drove it home, three days later 8/31, my battery was dead and truck sat at home labor day weekend. Today it was towed back before 9am and I had to call the service dept. to find it would not be ready. All day to replace a battery?
I missed the customer service call, and only get voice mail when I call back. Haven't heard from them.
Extremely frustrated.
Sincerely,
larry bader

I own a 2007 Ford F150 ecoboost Truck. I am finding it difficult to get a owners manual for this vehicle. The sad part is even the dealership DOES NOT HAVE ONE.
I have looked online and all I can find is the F150 not ecoboost.

I would really like a manual and do not understand WHY it is so difficult to locate one.

I need one! Please help with this issue. I really need one.

Sarah

Got the car March 2017. Earlier this year some recalls had to be fixed! First week of July it randlomly said it was overheating and wouldn't move. I had to tow it and have it fixed. The 2nd week the same thing, then 2 weeks later the same thing. Now one month later I'm having the same exact issue after it's supposedly been fixed 3 times by the same FORD DEALER not including everything that was fixed initially when I took it in for the recalls and after being stranded at work, then out of town, and paying $300 deductible plus towing fees .

My escape was running great coming home one day and my wife notice some smoke coming out the left side of the car we pulled over shut off the car and had it towed to a local shop they found the O ring on the turbo return line bad causing the leak they replaced the line and the O rings and now the car will not start I tried turning the motor over by hand and it is locked up

2018 Ford F-150 Raptor
2018 Ford F-150 Raptor
View Vehicle Details

MSRP:
$70, 160
Bolton Discount:
-$4, 851
Final Price:
$65, 309
Body Style: Crew Cab Pickup
Model Code: W1R
Engine: 3.5L EcoBoost® V6 Engine with Auto Start/Stop Technology
Drive Type: 4WD
Transmission: Automatic
Ext. Color: Oxford White
Int. Color: Black
MPG #: 15 City / 18 Hwy
VIN #: 1FTFW1RG1JFD80298
Stock #: 182016
Status: In Transit

Hello I was in a car wreck yesterday I was hit in the side of my car I have a 2017 ford ecap that I was driving a truck t bone me and the air bag came out and burnt my shorts and shirt to my skin and my doors lock me in I had to be cut out. I was wondering how many other people have had this problem I'm having to go back to the hospital over my hip it was like the air bag didn't do what it was supposed to. And when the doors lock on me I was in a panic this needs to be look at

On 08/29/2018, my daughter contacted me to let me know her car had rolled into another car after she had placed the car in park and had exited the vehicle. She was unable to move the car and the vehicle showed to be in neutral. Upon investigation, it was found the shift cable had separated from the transmission. When I spoke with the local dealership, I found a Safety Recall Notice 18S20 had been released for this problem. When I contacted Ford, I was advised the VIN on my daughter's Escape was not involved in the recall. I asked to speak with a supervisor and was advised none were available and they would simply tell me the same information. Admittedly, I was very heated in the conversation with the first representative. When I insisted on speaking with a supervisor, I was placed on hold. After 20 minutes of waiting without any response, I hung up the call. The second representative did try to assist me. He advised that my VIN was not involved in the recall but could be expanded in the future to include my vehicle. He also shared he would love to escalate the issue but since I had purchased the vehicle used from a Certified Ford dealerships but it was not purchased as Used Ford Factory Service Certified, there were no escalations available by Ford policy.

The end result is my daughter will end out paying for the damages to the other persons vehicle caused (through insurance or outright). Additionally, I have had to pay a Ford dealership $850 to replace the entire shifter cable. I was advised by the second representative above that if my vehicle was included in the recall 18S20 I could submit the repair bill to Ford for possible reimbursement.

Obviously, the safety problem is larger than Ford has scoped to date and they are refusing to acknowledge this safety liability. My vehicle experienced the exact same problem as is outlined in the recall. Hmmm. It must just be a coincidence.

I did contact another representative at Ford to express my concern about Ford's policy and that representative were not authorized to try to help customers but simply follow policy as written. The end result... my daughters insurance company is exploring legal actions against Ford Motor Company. I have talked to a local attorney who may pursue a class action law suit against Ford for this safety issue actually causing damage to another's property. I am also taking a day off at the end of this week. I own four Ford vehicles currently+ my daughter's Escape above (titled in her name). All of them are 2012 and newer. Each of them is being traded-off for another Make. After 28 years of Ford ownership, I am parting ways and will never recommend a Ford product to anyone again.

I share this not seeking restitution. I will get that through the above legal actions. My hope is to share the concern on as many complaint and blog sites as possible. I want others to see this experience before making a decision to buy a Ford product.

The Dealership hired a 3rd party to put a bed liner in my 2018 F-150 which was part of the buying contract. While the 3rd party was driving back to their shop it was involved in an accident. The dealership didn't want to take responsibility for what happened. With the truck being just a month old it now had close to $4, 000 damage. With possible further problems due to the added stress. To trade it for the same model/color it was going to be around $5, 000 more then my original loan because "I didn't have a paid off trade in." Who do I need to speak with regarding this issue? I am never going back to this dealership again. Very untrustworthy.

I purchased my Ford Fiesta in 2015 and is currently still under Warranty. My car gets serviced annually and went for his service in May 2018 last. Aug 2018 my engine light came on and stopped immediately at Ford so that they can check what the problem is. The error they picked up was "bank one running to lean". Ford took my car for two days and replaced the Injector kit. We asked for an explanation as my Ford Fiesta is only 3 years old and have 37 000km so impossible for the Injectors to give problems. I asked for a proper explanation and the following was given: "Your vehicle gave a DTC (Diagnostic trouble code) bank one running to lean.
This is not an issue with the vehicle nor with the injectors. This is purely and issue with the fuel quality in SA.
The injectors tips gets blocked and disturbing them to spray properly, this then causes the air fuel mixture to be in proper and then the O2 picks this up and set a DTC.

I would like to find out if all Fiesta Ecoboost or for that matter that's got the same engine is giving the same problem as SA Petrol is dirty. This is a lame excuse and will not except it. The new Injector Kit don't have a warranty so will probably last another 30 000km and will then cost me money as my car will be paid up in 14 months. This is a big issue as I need to make a decision do I sell my car or what do I do as nobody can advise me what the real problem was.

I would appreciate assistance regarding this matter.

Regards
Colette Meyer

On Saturday, August 25, 2018 as I was driving my 2008 Ford F-250 Super Duty, my brake system failed as I attempted to come to a stop at a stop sign. Fortunately, there was no collision or property damage or personal injury. I was able to get the truck home by using the emergency brake and keeping very low speed since I was close to home. It became very obvious that the cause was a brake fluid leak since fluid was dripping from the rear of the truck. I crawled under the truck and found the source of the leak. I contend that the root cause is an initial production quality defect in the routing of the brake line. The brake line is mounted in the driver side main frame along with the two fuel lines. Traveling rearward, just beyond the fuel tank, the line makes a bend of approximately 45 degrees and about 4 to 6 inches towards a bracket that holds a flex tube union connection. In the same vicinity of the afore-mentioned 45 degree bend is a metal yoke that is bolted to the frame. The failure occurred due to the friction and rubbing of the brake line against the yoke. No clearance or brake tube protection was provided or evident. The truck has never been wrecked nor any frame damage or misalignment. The remainder of the brake line is in good condition. Replacement would not be necessary if not for this damage at the bend. Seeing that the brake line would need to be replaced and that the fuel tank would need to be removed to allow for the repair, my only recourse was to call a tow truck at a charge of $175.00 and deliver the truck to the local Ford Truck dealership in Lexington, KY. VIN is: 1FTSW21R78ECO7709. Assembled at Louisville, KY truck plant. I am requesting compensation in the form of reimbursement for the repair cost of this unnecessary incident. The staff at Paul Miller Ford Truck can verify the brake line damage and routing error.

My 2012 expidition acts weird. Out of the blue, the odometer rests at zero, says tire pressure indicator fault; then if I come to a stop it feels like it's stuck on a gear and is very hard to pull. If you pullover to the side and turn the vehicle off and crank it back, problem usually goes away but then it comes back again. I feel like there is a correlation between AC usage and this happening. I may be wrong. Research online led to the knowledge that many folks have simplyissues in wide variety of models. Please email me a response at [protected]@gmail.com. Thank you.

First purchasing a Ford has been the biggest mistake. It's a terrible vehicle. I now have water leaking in my vehicle. I contacted my dealership back in May to have it repaired but was told I'd have to pay for this and the "leak guy" only comes in on mondays. I'm beyond aggravated that I even have to deal with this. It's a four year old vehicle. It's been in the shop at least 3 times in the first 2 years. What is ford going to do to help me? At this point I'm ready to contact an attorney and discuss lemon law. I already have breathing problems and now there is mold growing in my car. This could be contributing to my problems.

Just bought a brand new 2018 ford taurus in july 2018 with 15 miles on it. Around the 2, 300 mark the car started making a n intermittent electrical humming/buzzing sound every time i turn on the car. The car makes the sound whether its sitting in idle or when im driving. It is coming from the rear of the car and sometimes sounds like a static in/out buzzing/humming sound. Ive had a couple of mechanics listen to it and they said its coming from underneath. One mechanic told me its something with the electrical power steering and nothing can be done. You hear the sound more in the middle of the back seat on the floor. It is aggravating. This is a brand new car and i know this is not normal. I am taking it to ford today b/c i know this has to be a factory defect...A car should not be humming/buzzing and sounding like a static noise...That is not normal...It's a brand new car! i will file a complaint with every single consumer affairs divison until i get this resolved...This is not normal!

On June 20, 2018 my son Palmer Gagnon-Boucher purchased a 2006 Chev Impala with 57787km, VIN:2G1WB58N869251115 from keltic Ford Antigonish, Nova Scotia for 3700. The mechanic Benny (cannot make out last name) Station:327108 signed off on the vehicle inspection stating there were no issues with the vehicle and the vehicle was given a clean safety inspection. Approximately 30 days later my son had to take the vehicle to a garage as there was an issue and they stated that they cannot see how the vehicle passed inspection in the first place as it has serious issues and would cost a minimum of $3000 to fix the major issues such as rotting floors, steering, rack and pins, tie rod ends and the list goes on, and therefore the vehicle inspection was no longer valid as it failed. Now he has a vehicle but is unable to drive it. He is a working student and relies on his vehicle to travel to both school and work. It is unacceptable that this has occurred. Several calls were made to the dealership with them stating they would get back to us and this has not happened and it has been 2 weeks of calls and emails without any response. When purchasing a vehicle from a dealership as customers we rely on your knowledge as well as your mechanics and expect it to be truthful or at least to rectify the situation when it arises. Neither is the case in this issue. I am hopeful that we will be contacted as this is a huge stressor for my son who saved to buy his own vehicle only to find out he was taken advantage of by a dealership. He avoided buying privately to avoid this issue and here we are being hopeful that Ford will help to rectify this situation. To at least repair the vehicle to be able to have it pass inspection and be safe to drive. Hopefully we will hear from you soon.
Shelley Boucher (Mother)
Palmer gagnon-Boucher (purchaser)

I purchased in November of 2016 a new ford explorer from Varsity Ford #1FM5K8D2HGA21767 the most recent of dozens of company vehicles I have purchased. In late may of this year at approx. 18 months old the radio stopped working properly and I was instructed to do a factory reset. This seemed to solve the problem, in July the problem reappeared in a sporatic fashion. I took the car to Varsity and $115.00 later it was "fixed " with a reset and update. Stopped working on the way back form the dealership. They made arrangements to take it back in right away and now I am told the radio needs to be replaced at a cost of over $1000.00 Apparently my warranty has expired because of miles, this however is not a product impacted by miles I do not believe anyone at Ford would tell me 18 months or even 2 years is a reasonable lifespan for the radio. Add insult to injury this morning the door trim with the key pad separated from the door this morning and will now also require repair. Ford used to have issues with quality in the past and if this is any indication it may be reoccurring and should be seriously evaluated. Dennis Irish
President
Shamrock Floorcovering

Below you will find our original Issue at this Dealership (Sayville Ford-Sayville, NY). Now as of 8/22/18 the General Sales Manager - Charles R. has informed us that they refuse to take in my leased vehicle. He said we will need to make other arrangements. I agreed not to go to the dealership personally. The co leaser would return the vehicle. In an extremely unprofessional manner this "manager" sent me an email "shouting" at me the following:

"Charles Ricottoni
Wed, Aug 22, 5:13 PM (1 day ago)
to me, Marianna
Joe you dont seem to understand that Sayville Ford WILL NOT BE GROUNDING YOR LEASED VEHICLE. you need to make other arrangements. This is my last Email to you regarding this matter.
Charles Ricottoni. G.S.M"

This manager is totally wrong to treat us this way. After all they leased us the vehicle, they are suppose to take it back. The tactics used, in my opinion, are totally unacceptable. We have done everything to avoid contact with any of these people involved at Sayville Ford. All we wanted to do was turn in our leased vehicle and pay whatever balance was owed. We followed "Ford Credits" procedure for vehicle inspection and have that report from the inspection company AIM. I'm afraid this manager has gone to far. I am considering seeking legal advice on how I will need to handle this. If anyone cares in the Ford Organization, you can email me with contact information and I will call you. ( [protected]@gmail.com )
_________________________________________________
On 8/15/18 I went to a dealership in Sayville, NY on Long Island (Sayville Ford). I leased my 2015 CMax Energi from them and I needed HELP with my end of lease return. The receptionist got a Sales Manager, his name is Tom. As he approached I felt like something was wrong. I asked for help with the lease inspection process. I was trying to explain further when he asked to see the letter I got from the dealership. I started to ask something else when he said "we have nothing to do with this". I tried to talk about what the letter said and he appeared to me to become a little annoyed. So I pulled back the letter because I was not happy with his attitude. When I wanted to speak to his boss, he appeared more aggravated. I asked again to speak to his boss and he snapped back "you have been speaking with him", "you have been emailing back and forth with him". I didn't realize that man was his direct boss. I decided I wasn't going to take any more of his attitude. So, I told him that I also have a 2016 Ford Fusion Energi coming off lease in March 2019. I will be taking that car elsewhere to turn it in. I thought I heard him say something else. Something like, "take both your cars and go somewhere else". He then told me "now I want you out of this dealership". That's when I told him I was calling the police. I felt like I'd had enough of being bullied and embarrassed. I was also concerned that he could escalate this into a bigger problem. So I went over to the receptionist for more information. He continued talking from across the room, saying he wanted me out. He walked over to the doors and forced them open. When I spoke to the 911 operator, she suggested I get out of the building, wait for the police in the parking lot and tell them what happened. The police arrived; I told my side of the story. They asked me what I wanted them to do. I said I wanted to talk things over with the manager. After all, the police would be right there. The police said that would not be a good idea. So they went in to talk to him and I was told I should take the matter up with FORD. I agreed and left. This was embarrassing and unnecessary. Perhaps this manager needs some customer service training. I sent an email about this incident to this man's boss; his name is Charles. I will have to make other arrangements to return my vehicle. I am "forced" to be a Ford customer until March 2019, and then I plan on moving on. This all started because I asked for HELP !

We recently purchased a used 2016 Ford focus still under factory warranty in May of this year. In July we took it on vacation to California.Upon returning from CA the air conditioner quit working, so we had to drive home across the desert with no air conditioning. We did stop and have it recharged however it only lasted about an hour. On July 20 we took it to the local ford dealership in Pueblo Colorado for service. They told us it was a condenser and the part was on back order till August 15, 208.I called on 8/17/2018 they told me they would get back to me. After no word I called back on 8/24/18 and was told the part was on back order till 9/18/2018. This would make nearly all summer with out an air conditioner in a vehicle under 36 thousand miles. Why is it so difficult to obtain a part for a car barely 2 years old?
Thank You
Rudy Baca
[protected]@comcast .net
[protected]

My 2011 Ford Edge, VIN # 20112FMDK3JC9BBB43046, had to have the throttle body replaced this week. There is an extended warranty up to 100, 000 miles and 10 years because of failed ETBs in this year Edge, but for some reason, my VIN # does not qualify for the extended warranty. My car has less than 24000 miles on it and is seven years old. Since this is a common problem enough to warrant an extended warranty or recall, I do not understand why my car is exempt. I had to pay $350 at my local dealership this week for the replacement, which I am not happy about.

I am a previous owner of the 6.0 F 350 Ford. Now i am in a F450 thats having thousands of dollars in repair. My business has lost money due to truck being in the repair. It has stranded me on more than one occasion. I am financed thru Ford Motor Company all i wanted was out of this truck . but due to what i owe and the repair I am upside down. Ford has the power to give me a good deal on my truck and get me into the new engine. I have had 10, 000 dollars in repairs since Dec. my resolve would be to take my truck in on trade at least what its worth and give me a loan on another. I Have all the receipt of repair and Ive been in a ford dealer now going on 4 days. i have missed a weeks worth of work. i will never buy another vehicle from them again nor will i recommend a ford to anyone in my industry.

Hello,
I turned in my 2016 Ford Explorer Platinum to Cassa Ford Lincoln, 5815 Montana El Paso, TX 79925 on Monday 20AUG18 for a recall and warranty issue (simple stuff, nothing engine related). I never received a phone call on Monday evening letting me know the status of the maintenance so I called Tuesday to see what was going on with the car -was told they would call me back, however, they never did. I called again on Wednesday and again was told they would call me back -again, no callback. Tomorrow will be the 4th day I have been without my vehicle and I find this unacceptable, and request it be addressed. I believe some compensation is in order.