Ford
Reviews and Complaints

Would like to know how to report a fraudulent Ford dealer. I have proof that they; alter odometer statements and RD108's, have purchased A-Pin Numbers for customers that do not qualify, have altered customer credit applications in order to gain approval. They also falsify cash down from customers (showing A And D-plan commissions) as customer cash down, when in fact, no cash from the customer was every received. The dealer is Courtesy Ford (aka Campus Ford) located at 1830 W Grand River Ave, Okemos MI

Currently the State of Michigan has also begun an investigation into them selling used vehicles without titles and fraudulent odometer statements.

Thought you should know. Hope you decide to investigate. I can supply you with specific files should you desire. You might start with any D-Plan sale. You'll see cash down, but I bet you won't find a recipe for the money . You'll probably also see an AVO stating that the cash down needs to come out of the gross. This is only the tip of the iceberg.

I took my car in to get the recalls fixed on my 2015 Ford Fusion, i believe July 21st. And someone at this facility actually backed into my car with an F150 damaging the front end quite bad, so they had my car for a week to fix it and the recalls. Picked my car up and immediately knew the shifter didn't feel right ( it wiggled way too much) i took it back and they all just told me it was supposed to move... then yesterday September 10th i was pulling into a parking spot and when i went to put my car into parked and it got stuck in reverse. So I'm not sure what happened the first time they were supposed to "fix" my car but they did it incorrectly and i could have gotten injured. I drive all the time and this could have happened at any point thankfully i was only going to the store and was in a safe location. And to make everything better all of the employees there are super rude and wanted to put blame on me for something that couldn't have possibly been from me. I'm at the point where i don't even want to deal with Ford because for one my safety and two the lack of respect i have received several times from multiple people.

Automatic door locks do not operate as they should. This is supposed to be a safety feature, when you start to drive, the doors are supposed to lock automatically, so as not to open in a collision. The alarm in the car keeps going off, showing that the driver and left rear door are ajar--------- they are NOT. Not only is this a safety issue but when my car is parked and I try to lock it before entering my home the interior lights stay on because of the door ajar issue. I have taken my vehicle to try and get this fixed. Everyone claims it is just a sensor and they blow it out and send you on your way. I have been a loyal FORD customer for over 30 years. I will not buy another one. Either eliminate the sensors and I will lock my doors manually or fix the problem. If my battery runs down because of this problem I will take my complaint higher.

While my fiance was driving to our newly purchased home smoke started coming out from under the hood. She called me and by then fire was coming out of the engine compartment. Within 5 minutes the entire front end had melted up to the firewall. Now i've had ford vehicles all of my life. My first brand new vehicle was a 1985 ford escort. I've never had any major problems with any of my ford vehicles. This however might change things. Now my fiance is scared to drive anything. Luckily when she pulled off of the road she had cracked open her door because as soon as she pulled over all the doors locked. If she hadn't cracked open her door she would have burned to death. Yes ford motor company, burned to death.
I am a disabled veteran who served over 20 years in the us army. I've been to numerous combat zones and seeing this car burn that fast actually scared me.
Since we are in the middle of a move this couldn't have happened at a worse time. Since i'm disabled makes it all the more difficult. Now I have to purchase another vehicle and spend money I don't have.
The balls in your court ford. How are you going to make this right. You shouldn't expect a less than 4 year old car with a little over 60000 miles to catch on fire.
Please ford, help this disabled veteran with this situation.

Sincerely,

Sfc (ret) stephen moore
3116 melba drive
Hephzibah, ga. 30815

Tel: [protected]

Email: [protected]@gmail.com

I have bought 5 new Fords previously and currently own a 2016 Ford Edge. I took my car to New Country Ford in Saratoga Springs NY on Saturday, September 8, 2018 because I have a malfunctioning parking brake. Yes it is under warranty and yes it will cost nothing to repair. But the problem is New Country Ford could not turn off the excessive, non-stop beeping noise, which I have to endure until the new part comes in. Frankly, this is a form of torture. How would you like to drive an hour to and from work each day and drive doing errands to hear a nonstop continuous aggravating noise. TORTURE and I will not pay for TORTURE.

I bought my 2016 focus on may 31. I have had several problems since I have brought it home. My biggest concern was the check engine light being on since day 1. I was told "as long as it's not flashing, then it's fine." What? There has been a rough idle. Well my family had to find out why the hard way. My car shuts off while I am driving. Whether I am on the highway, busy intersection or at a light, it just stalls. I was in the middle of a busy highway in charlotte with my kids when it stalled out and we were almost hit at 75mph. I have called several dealerships to get it tested as I purchased the mopar extended warranty. Not only was I told that they wouldn't cover the cost to have it tested, I was told me and my children were"not our problem." I was told when I was got this warranty that it covered bumper to bumper everything. I was also never informed my car was in a front end collision before I bought it. I have been fighting with these dealerships to help for months. I am terrified to drive my car and I pray that when and Its only a matter of time, that my children aren't with me. Ford should really do something about this. I have been given the run around. Promised a call back, which never happens and I'm fed up. This has been happening since I bought the car and nobody ever knows anything about it when I call back.

We are past our 36, 000 mile warranty but the vehicle is only 2 years old and we have bubbling paint on the hood. i'm told it is our responsibility to pay for this? this is our 3rd or 4th Ford in a row and love our car but do not understand how a faulty paint job could be our responsibility when it is only 2 years old? we are planning on purchasing another Ford at this point in time but if we are going to be responsible for a faulty 2 year paint job we may have to consider our options moving forward?

on August 4, 2018, I took my truck 2016 Ford explorer to Ford located Marlow Heights, MD with the complaint of transmission issue. I was told when I dropped the vehicle off they would diagnosed the truck on Monday. they didn't determine the problem two weeks later. I was told that wouldn't be allowed to get a loaner until the vehicle was diagnosed. The vehicles problem wasn't found till 8/18/2018. I was then told that they had NO loaners at this dealership. It was determined that the battery had bad corrosion which spread on the plugs. Also, the transmission needed repair and replace the gasket. at the end of this venture I had to pay Ford 933.15 in repairs. I rented a vehicle from august 4 to august 27, 2018 that cost ME 2100.00. I have never had such a disappointing venture at Ford. I would like a call back. Theresa Hunt [protected]

Had my 2015 Ford Explorer Limited, with the 3.5 liter V-6 2x4, incur a catastrophic failure of the EPAS System out of nowhere. No warnings, no noises, nothing. Shut the vehicle down after a road trip from Maryland to South Carolina while we were checking in for our vacation rental. When we returned to the vehicle and started it, several warning alerts came in on vehicle computer including; power assisted steering failure, traction control failure, front collision warning failure and a total loss of turn signals. Shut the vehicle back down and attempted to power down vehicles computer to see if the issue would clear, but it did not. Had to drive the vehicle for 1 day and a half before a Ford Service Center was open, all the while there was NO POWER STEERING and this made it EXTREMELY difficult to steer. Ford Service diagnosed it to be a faulty steering rack and steering module and needed to be replaced. Due to mileage the vehicle was out of factory bumper to bumper warranty and for some reason, this was not considered to be part of the Power Train so I was responsible for 100% of the repair cost of $1818.00 for parts and labor. Due to the fact that we were so far from home and could not go without a vehicle, so we had no recourse but to pay to have the repair done so that we would have a vehicle to return home. Thankfully, the dealership was nice enough to allot us a loaner for the time they had our vehicle. This is a severe issue with a good portion of Ford vehicles that are equipped with this EPAS and several recalls have already been established. Ford needs to put more effort into correcting this issue to prevent someone from being severely injured or killed due to this sudden loss of steering.

Edge broke down.Got it towed to OCWELCH in Hardeeville SC.Diagnose was Ignition key ewas bad .Got 2 new keys and charge was 478.00 plus my rental car 62.00.
Was told no warrantyy for it."Checked at home and see it was covered under the safety section.So I only own 100.00 Deductable
Called at 10 am.Nobody called back yet since I spoken at 10 at phone.
Eddy V.

My father recently passed away and my mother finally decided to trade in her Ford Fusion and my father's Ford F150 to purchase a Ford Escape. She loves the vehicle however the service she received from the Finance Manager at Interstate Ford in Miamisburg, Ohio was unacceptable. Our sales person sold her the 2016 Escape with a 1 year 3, 000 bumper to bumper and a 3 year 60, 000 existing warranty. The vehicle currently has a little over 30k miles on it. She called today to speak to the Finance Manager after multiple attempts previously and being transferred to multiple areas. The Finance Manager rudely told her that her contract only has a small short term warranty that has already expired. Nothing is wrong with the vehicle but she was just preparing. We have to drive roughly 65 miles with our paperwork just to show this extremely rude and unprofessional person that additional warranties are active and in place. I am almost offended that we are being treated this way as we have owned only Ford vehicles for our entire lives.

I am an Operations Manager in a Fortune 500 organization and I can assure you that I would have no one on my staff reporting to me that treated people the way he treated my mother. This is the first experience we have had with Interstate Ford in Miamisburg, Ohio and will be the last. I love the Ford organization and I am sure that the leadership within would not approve of one of their dealership FInance Units treating human beings the way this person treated my mother.

I don't know that I have any expectations of a resolution but I just wanted it to be known to the organization that I do not appreciate my mother being treated in the way that she was.

Thank You,
Russell C. Randall Jr.
Proud Ford Owner for 42 years

I was haveing problems with the navigation screen almost from day one, about 4 weeks ago navigation went total black took it in to another ford dealership they seem to have taken care of navigation now it runs slow. When I
got home I had left my keys in the car when I went into the house, I notice I did not have my keys with me and my car did not honk which it had done in the past. Took it back to the dealership, first time said they didn't know so they would call ford to find
out what to do, dealership me called and said they were told it could be one of three modules I took it in today and they said it probably was the up date of sync so my question to you is if I paid for a car to do a desire function why would an update on a
navigation system change a lock security feature I have purchased for escapes from when they first came out and have been buying fords from 1990 this is the first time I've dissatisfied with a Ford car please help. Sent from myMail for iOS

I lost the only key to my '02 Crown Vic and contacted both the Schaumburg and Roselle, Illinois, dealers and was informed that they can not cut a key for me because Ford Motor Company no longer provides the key codes for cars older than 10 years. Thinking that this was a suburban dealers "conspiracy", I contacted another dealer in NW Chicago and was told the same thing. I called Ford customer service at [protected], again, I was told the same unbelievable story. How could such a corporate policy have been implemented when Ford still has millions of cars 10 years and older still plying the roadways, parked in garages and driveways? This policy may not be known to those planning to purchase a used or even a new Ford. But, this is one policy that should be on the front pages of newspapers and e-media across the country. Essentially, it feels like a trap to kill the old while the young is still incubating! NOT good at all and even worse, it is bad for business.

the beginning of July 2018 our car went into columbiana ford in
columbiana, OH 44408
for quite a few repairs. they had our car for 2 months due to needing a ford technician and parts they said. While they had my vehicle they broke the key. when my husband commented on it they took it and taped it. Now it has fallen apart and I have no key and our spare key quit working about a year ago. we called the general manager at columbiana ford and he will not return our calls. other ford dealers quoted us between $310 - $400 to get us new keys. I am now without a vehicle and I don't feel I should pay this amount when I did not break it. or even we could get hold of them to pay half. I do want to say though that the girls in the office were very courteous in getting us 2 loaner cars during the time they had our vehicle. I am just very upset no one will return our calls and why I have to pay for something that is not my fault. thank you very much,
pam and carl kline
60 park drive
east palestine, OH 44413
[protected]
[protected]@yahoo.com

My name is John Jakobson, I own a 2011 Ford Flex with 83350 miles. On 9/04/18 I found the right front and rear floors flooded.
I dropped it off at Borgman Ford Mazda in Grandville Mi.
It was determined that tree debris had clogged vents in the cowl.
They removed wiper arms, cowl grille, vents, removed the debris, cleaned out both drains and reinstalled all trim, (what their was of it), at a total cost of $203.96.

First of all I thought the cost was high, and second I feel that the problem was a Design flaw and should have been covered by Ford.
I have never had this problem with any of my cars or trucks.

This sums up our situation with this dealership, it would be in Fords best interest to see what s going on there.Buyers beware! We traveled 16 hour round trip with overnight stay and food and fuel expenses all for two cars that were not even there after we were assured the cars would be and made all the arrangements with them to view both cars . Please read the other reviews both here and on other sites and don't dismiss them as I did. I spoke to Rich in sales on Saturday afternoon on labor day weekend at 45 minutes before closing to make sure the cars were there and all was good with them both. He assured me all was well, I had informed him we had a 8 hour drive each way and he told me since it was rite at closing Saturday and they would be closed Labor day the cars weren't going anywhere. There would be no need for a deposit if we would show up at 8;30 when they opened on Tuesday.He also stated that the owners sons which work and manage at the dealership were driving the cars for the holiday weekend but they would be there at opening on Tuesday morning. I had given him two phone numbers to reach me at if there were any issues so we wouldn't be making a wasted trip. The price had been worked out on them and all was set for us to be there Tuesday morning. We spent our Labor day driving from Ky to Kansas city spending the night there Monday night so we would be there at opening on Tuesdays. We pulled into the dealership at exactly 8:30 and circled the lot to get a look at the two cars before we met with him. Two circles around and the two cars couldn't be found so I assumed maybe they were in clean up bays or somewhere inside. We went into dealership and found Rich, he says "the one car is here but I don't think you are going to like it it has some rear end damage but I will show you anyways the other is on the way and should be here any minute i have already spoken with the owners son". To I replied "damage you never mentioned that before and the pics of them show any damage " he said "yea I just found out about it and we are probably going to send it back to ford'. We make 2 loops through the lot while the while time I'm telling him the car is not out front. Finally he says let me go check with manager and see where we put it . He comes back out and tells us they sent it back to ford already, keep in mind the car was there Saturday at closing and they were closed Monday and it's Labor day weekend. My wife expressed to him she was not happy and felt something wasn't rite with the story. So one car has magically disappeared. With all the small red flags i had been seeing this one was the largest I knew something wasn't rite and let him know we were starting off on a bad deal already. By now its 8:50 and still the other car hasn't showed keep in mind it was just minutes away at 8:30. He tells us just to hang for a bit and it should be here in just a minute or two he had called him again and told him he was just a few minutes out. I go back out to the car with my wife who had took a vacation day as well as myself to sit in our vehicle to ponder on the situation, While sitting there watching some of the things going on and taking a good look at the dealership I start figuring out that all the red flags are adding up and this is hook and switch deal or just a scam to get you there. By now its 9:25 and we are fed up. I walked into the office and told Rich we are leaving, he looks at me kinda dumbfounded I said " we drove 8 hours one way to look at these cars that you told me were going to be here, worked out a deal on them with no mention of damage to one not only that we have been sitting here for 55 minutes waiting to see a car that was just a minute away that was supposed to be here at 8:30 I'm done with this deal and i see what it going on. The only reply out of him is "the cars were here this weekend". After leaving and calming down a bit I decide to call the general manager, which Rich has told US Is one of the owners sons and tell him how we felt about it all, guess what, he was not available and no return of my call. Please save yourself the trouble and steer clear of this dealership, I should have payed more attention to all the sketchy reviews and ratings i seen, i would have a 1000.00 more dollars in my pocket we spent to go see two ghost cars and not have wasted my holiday weekend.. BTW the two ghost cars are still listed on their site as well as other places all over the internet they are the two 2018 loaded mustang gt premium red and blue.

I had brought my car (2016 Ford Fusion Hybrid) into the dealership (Gosch Ford Temecula) approximately 4 months ago complaining of my vehicle not charging correctly. No problem found. 2 months ago I brought my car back again and complained my car is not charging. Technician found a faulty modem and after ordering the part was replaced 2 weeks later. 1 week later I brought the car back because car is still not charging and I brought the charging cable with the vehicle. Charging cord was found to be the fault. replaced charging cord. All parts thus far replaced under warranty. I asked my Service Advisor (David) if I could receive compensation for all my time back and forth and the times that I was not able to charge my car in the way of a tank of gas. My service advisor informed me my request was sent to corporate. That was 1 month ago. Now I have learned there is a recall on the charge cords for electric and hybrid vehicles for the potential overheating and possible fire. My old charging cord did get hot when plugged in and there is burn marks on the electrical outlet that it was plugged into. (photo attached). I am asking for the compensation in gas and a replacement electrical outlet.

As I searched throughout the internet looking for a good used vehicle at a reasonable price, I came across a 2016 Ford Fusion . This particular vehicle was loaded with options. The only drawback, it was located at a dealership which was 2 hours away from my home. I contacted their office yesterday which was the 4th of September, and was told that yes, this vehicle was available. I thought about it and decided I would take today off from work and make the 100 mile trip to look at, and hopefully purchase this vehicle. I contacted their office this morning, the 5th of September, before heading up there, just to be sure of it's availability. I was reassured that it was available, and that they would contact the used sales department to have them pull it up front. Upon my arrival 2+ hours later, there it was. I was excited when I saw it. It was clean and looked fantastic. After looking it over for a short while, a salesperson showed up to talk with me. I was informed at that time that this vehicle has been sold. He said that a friend of one of the other salesman had placed a down payment on it on Sunday the 2nd of September. At that point I was beside myself. Took a day off from work, drove over 2 hours, one way, only to find out that it had been sold days earlier. As I said, I even called this morning before heading out. He said that he would make it right though. Unfortunately that didn't happen. He tried selling me a similar vehicle with fewer options, for $9000 more. I'm not sure what kind of business they are running here. They are unfortunately, giving Ford a bad reputation. I thought that I should report this problem so that in the future, this practice of bait and switch will end. The dealership I am referring to is Lakeview Ford in Battle Creek Michigan. Please reply to my email to insure that you have received it. My name, James Cousino, 530 East River Street, Deerfield, Michigan. Phone#[protected]...email address.. [protected]@cass.net... Thank you for your time...
Sincerely, James A Cousino

Bought my Escape from Preston Ford ( went over my budget to get navagation system ) and was led to believe that I had the touchscreen system but none of it works when I went back and complained I was given a run around and was told to use my phone, if I wanted to use my phone I wouldn't have bought the escape also was told they would look into replacing the system but yet when I email them they give me a run around or else they don't answer me. Also suv makes a horrible noise which gives me a headache so I avoid driving it and it sits in my garage. I took it back and got a run around about there is nothing they can do since I just have aggressive tires, REALLY. I will not buy from Preston Ford again since they don't care about their customers. Also am very disappointed in Ford.

My son has a 2017 Ford Mustang ecoboost. It is 13 months old and has about 42, 000 miles on it. He recently took it to a dealer in Fresno California with a Check Engine Light. They told him he had a heater hose leak which made no sense. They advised that because the mileage was over the 36, 000 miles that there could be no warrenty cover and that the hose had failed from wear and tear. As a plastics and rubber technologist I was baffled as to how a modern day hose could fail after only 13 months. I tried to work with Nate Real at Ford Customer Service and he was completely unhelpful, not returning phone calls or emails. Finally when I spoke to him he said there was nothing he can do as it is wear and tear. I asked if he could provide me with the contact details for someone else as I wished to challenge this adjudication and he refused to do this.

This is appalling customer service and we will never purchase another Ford product. With all the makes we have owned, we have never been treated this way.