Ford
Reviews and Complaints

I have mercury mariner 2010 which had a light come on indicating a problem. I looked in the car manual and it said take to the dealer service department. It was the symbol that looks like a wrench. In the manual it said it was the throttle body. So I went online to see if others was having problem in the process of doing so i saw others who had the same problem and a extended warranty was put on the throttle body. So I took my car to Satcher Ford in Graniteville SC and told them the problem with the light and what car was doing. Well they kept my car for a day and a half and said they couldn't find anything wrong with it. They charged me $90 and if the light comes on again to bring it back in. They said they did diagnostic on it but found nothing. Now the light is on all the time. It acts as if is going to cut off and it doesn't want to go. I am not going to pay another $90 for nothing and tell me nothing is wrong when it is clearly a problem. Don't know why they just didn't replace it due to extended warranty. I see why I avoided Ford cars and with this kind of service I won't be getting another.

We are long and proud owners of fords for more the 50 years we purchase a new ford f150 every two years and have been very satisfied but this time we bought a 2017 f150 at 17, 342 we had a blow out of no fault of ours took to dealer they said tires are not under warranty we had to pay 195.00 for a new tire. With this many miles I believe that the tire was defective and would like to be reimbursed for the tire, I can send picture of tire and receipt if needed. I hope you will reimburse us for this unexpected expense.
Thank You

Connie Hopper

PO BOX 4691
Huachuca City AZ 85616

VIN: 1ftew1cgxhke37961

To Whom It May Concern: Regarding Recall Notice 18S20. I had attempted to bring my car in to get this resolved over a week ago and the dealership had not received the proper parts from Ford. This last Sunday (September 16, 2018) this exact issue caused my vehicle to not be able to start. I had to get it towed to the local Ford Dealership for repair. Due to this happening on a Sunday afternoon, there was no one at the Service Department to talk to. I contacted the Dealership and Ford Corporate as I had to take off work Monday September 17, 2018 and today September 18, 2018 as I had no vehicle. Ford told me that this didn't qualify for a Loaner Car or Rental as it should take less than 1 day for repair. The dealership had not been provided with the needed parts so It is taking longer. I had to use 2 vacation days uneccesarily due to Fords incompetence. I expect reimbursment for 2 days of work. That totals $397.02 in wages ($24.8139 hr x 16 hrs)

Was going through my gate at home, when I put on the brake and the truck lunged forward. My foot was still on the brake. It also happened when I was in reverse at another time. My foot was on the brake and the truck lunged backwards. This could eventually cause a rear end collision if the truck lunges forward in traffic. Not sure this is a transmission problem. Would like this looked into and repaired.

On 9/16/18, a Sunday, I was forced to purchase a new battery, as the one on my 2016 Ford Titanium Escape, with 17, 233 miles, completely died. On 9/17/18, I spoke with a customer service representative at the 800 number and after over 30 minutes of keeping me on the phone and refusal to speak to a supervisor, she advised basically that I was on my own to resolve issue with the dealership we purchased the vehicle from. I explained that I knew that was an option but the dealership is over 50 miles from our home and I was of the belief that Ford warranty was honored at all Ford dealerships. All I am trying to do is obtain reimbursement from Ford for the battery I was forced to purchase - at 17, 233 miles without being more inconvenienced. I was simply asking for approval to go the nearest Ford dealership. Between my husband and I we have purchased over 10 vehicles from Ford and never had this difficulty. Please provide a solution to this problem.

I have (2) FoMoCo cars that need a spare key made. The price is outrageous AND it takes up to two weeks.
THEN you have to find a dealer that can lasercut keys and then program the chip.
This is a great inconvenience. All I want is a spare key.
It would seem, if I sent my VIN and proof of ownership to (SOMEONE) they could send me a duplicate key.
I went to a hardware store key cutter. HA HA HA HA HA
There should be an easier AND cheaper way to get a back-up key.
I own (3) Ford cars and (1) Ford F-150.

The Ford reference number for this recall is 18S20

Select 2013-16 model year Ford Fusion and 2013-14 Ford Escape vehicles to replace shifter cable bushings Ford is issuing a safety recall in North America for approximately 550, [protected] model year Ford Fusion and 2013-14 Ford Escape vehicles to replace shifter cable bushings.

Affected vehicles include:
2014-16 Ford Fusion vehicles built at Hermosillo Stamping and Assembly Plant between June 2, 2014 and Aug. 31, 2015

This happen to me two days ago. Put the car is park at my house.Next morning leave to go to work and my car will not start because the vehicle is stuck in Reverse. Luckily, I live on a flat driveway or my car could of rolled down hill and crashed or killed someone. No warning signs this happens. Stuck in reverse because the shifter cable bushings failed.

A recall issued on July 18, 2018 does not apply to my 2016 Ford Fusion. Regardless of the fact that my car was built at Hermosillo Stamping and Assembly Plant . Total cost to fix a bushing $219.00

Referring to the above matter, I am unsatisfied with the car I bought from your company. I bought a Ford Focus on 9th February 2015 and this car is serviced on time by the authorised service centre.
On 23rd June 2018, I drove the car from Yong Peng to Senai, on the way back to Yong Peng, I stopped for a drink. After the short break, I couldn't steer the car and "Steering Assist Malfunction" appeared on the dashboard. The car was later towed to Batu Pahat Ang Trading for a check. It was confirmed that the steering rack need to be replaced. As it was still under warranty, the service centre started the warranty claim process and it was approved.
The whole process took 55 days, it was only until 18th August 2018 that I was able to get my car back. This long process had caused numerous problems and hassles in our daily routine.
The frustration doesn't end here. On 29th January 2014, I bought a Ford Fiesta for my son. As he is working overseas, the car is now under my care. On 20th June 2018, I sent the car for its routine service. The car was diagnosed with ABS breaking system failure. As the car is no longer under warranty, it would cost approximately RM6000 to fix it.
This is a car with light usage, it is usually used for making short trips to the market. I don't understand why a car this new, just 4 years plus on the road, would need such an expensive replacement on the spare part this soon? This makes me question are Ford cars not made to last? These 2 Fords, both less than 5 years, has brought so much trouble to us.
Till today, the thought of possible disastrous events if the steering malfunction occurs when I was on the road still send jitters down my spines. Your cars are not of acceptable quality and does not match the standard that you advertised. As a consumer, I feel cheated and disappointed. Please provide us explanations and justifications on the following questions:
1. As what I was told, the spare part can be obtained from Thailand, the country just next to ours, I wish to know, what could be the reason the whole process had to take such unreasonably long time to complete?
2. Where do you place your customers' safety when a car, just 3 years on the road, can face with such major malfunction?
3. What is the reason that caused this to happen?
4. I wish to know am I the only one facing this problem or is this a problem faced by many like me? Have you not think of at least inform your users of this serious malfunction?
I look forward for your reply and clarifications to my complaints.

I recently tried buying a vehicle from the Omera ford in Northglen Colorado. The reason I am contacting you is that I had to put 760 dollars down payment on a car and took it home and then all of a sudden the loan they gave me and took my down payment for was no good . long story short I took the car back and was told several times from different people there that they would give me my money back and its been almost 3 months and they never refunded my money .. They took money for a loan that was never even good they pretty much robbed me. Thank you . my name is Tyler neighbors and my number is [protected] I live in Cheyenne wyo my email address is [protected]@gmail.com

After finding black tarry spots on our garage floor and driveway we made an appointment with Grand Ledge Ford to have the car inspected. They promptly told us is it was a bad PTU and the cost was $2000 to have it replaced. I wanted to know why we should be having this problem with only 68, 000 mile on the car and serviced per the company requirements and schedule. All they could say was it happens but usually to cars with much higher mileage. It was also over the 60, 000 mileage warranty. As I understand the design of the PTU is sealed and there is no option or opportunity to change fluids. If that is the case it is a classic example of poor engineering if the unit fails after such low mileage. I have checked on-line and discovered many others have experienced the same mechanical failure with low mileage. There is no reason that Ford Motor Company should not stand behind their own product and force the consumer to bear the expense of their poor design. The Dealership did it's best to help us. In light of the fact that between my son and myself we have purchased four vehicles in the past four years, they allowed us a 10% on the repair. Ford should remember the consumers ultimate protest is to shop elsewhere. I sincerely doubt I will be looking at another Ford product, next year, when I had planned to replace this Explorer. My wife and I are very dissatisfied and have lost confidence in Ford Motor products.

Ford recalled my Fusion for unsafe Airbag, they have no replacement. Crater Lake Ford in Medford OR, Loaned me a 2018 EcoSport with defective tire, had blowout. NO SPARE on the vehicle. I call my dealership and was told to tow it to the nearest dealership. I had to pay for tow and tire because dealership in Redding CA I towed it to said they had no tire service tech that day and I would have to come back the next afternoon. I was on a road trip and not about to pay for a hotel on top of a tire and tow. I had the car towed to Les Schwab and had a new tire put on it and got back on the road. Les Schwab tech found no trace of foreign object or puncture of the tire. When I returned home and visited the dealership and Jim Stadtfeld, Service Director, said that I would have to contact Ford Customer care to get a refund on the tow and tire. Customer care says its the dealership responsibility so I'm stuck in the middle paying the bill. $75 for tow and $94.04 for the tire. My point is: My Fusion has a spare and my tires are warranted. If I was in my Fusion I would be out of pocket $0 because I would have used my spare and drove to the tire store and had my tire replaced for free because I purchased a tire warranty. My Fusion airbag has been in recall for two years now, Ford does not care! I've contacted Better Business Bureau and will contact whoever else I need to get this resolved. Once my Fusion is repaired I will trade it in and be leaving FORD forever because this is no way to treat a loyal customer.

On August 30, 2018 I was taking my grandson to Dance Class when the check engine light came on, it was after hours so I took my car to San Tan Ford, Gilbert, AZ the next morning 8/31. They said my gas tank had a split in it on the top and it would be $1317. plus labor to replace it a total of $1929.61. I only have 37, 180. miles on this car, I do no off road nor have I had an accident. My husband and I have owned Ford vehicles since 1965 and have never replaced a gas tank. My last Ford a 1994 F250 had 187, 000 miles on it just and was still running good with the original power train. I feel this is a flawed item that I should not have to pay to replace it. Is this a sign of the lack of pride in your product quality now? If it is it will be my last Ford for me and my family after over 60 years of loyal Ford customers, 3 generations. The R/O # is 6485106/1; vehicle ID #2FMDK3JC0DBC17781from San Tan Ford, 1429 East Motorplex Loop, Gilbert, AZ 85296. I would like a refund at least for the parts.
Thank you for your consideration.
Kay E. Long
1453 E. Ironwood Drive
Chandler, AZ 85225

To Whom it May Concern,
This is a letter from one of your first-time customers. In the grand scale I mean very little to your company as far as your bottom line. I am one of the millions that pay you every month and understand that with a corporate company like yourselves I don't really have any pull in the service relationship we have. However, I believe it is therapeutic to encapsulate this experience I have had with you, and also to caution others who may want to purchase a FORD vehicle in the future. I don't believe in getting something for nothing. I do believe in fair and honest treatment and that's where you have failed Ford.

I leased my FORD Eco Sport 2018 in January 2018. Unfortunately, I was in an accident in late February 2018. Nothing huge just a fender bender but as I write this, it is September 13th, 2018 and I still don't have my car back from the shop. You see you sold a vehicle that had no parts ready for it because they are made in India. (I'm not really sure if the location is to blame but that's just what I have been told.) You take no responsibility for that, and believe that while it is unfortunate it is also not something you have any plan of action for or will do anything about. I have called, emailed, Facebooked, tweeted, and hoped for someone to help me and yet still there is nothing you "can" or will do. I have now not had a car for months while still paying my lease agreement. You wouldn't even lend me a rental, so I had to pay for my own. $778.00 and one month later and I have just decided to be car less. I am 30 years old and I have a family. I have a 90-year-old grandfather I take to the doctors and shop for so I've had to rely on friends and neighbours to go everywhere. I must Uber to and from work every day because I must make sure I can pay my ford credit bill this month for a car I haven't seen in a half a year. I have spoken to two dealerships and they tell me stories about all their customers who are waiting on parts for the Eco Sport with no answers or timelines. How discouraging is this? My first new car and all I feel after this whole experience is abandoned and forgotten buy a company who made about 7.6 billion dollars last year off the very people they won't help.

I have called your customer service line; whose sole purpose is to never actually help anyone but rather read the same four lines of script sent down from some corporate manual to ensure that:
A. Ford never has to help anyone.
B. To make sure that the customer is so defeated and frustrated by the end of the call you won't want to call back. On that front Ford I say that you have succeeded. As I have been doing some digging to see who else I could call I have seen thousands of terrible reviews about everything this letter is about and clearly no one cares. There should be a support group for every customer you have let down because honestly it's out right abusive at this point.

My family has always owned FORDS. Generation after generation it is the only car we buy, and after this whole experience I don't see myself being a FORD customer in the future. Even though I feel very defeated by this whole situation I am still hoping that someone will read this and have a little heart to understand that I am only looking for what is fair, for a paying customer and what is right for a customer who has valued FORD their entire life.

Sincerely Yours,
Meghan Rafferty

It's a shame the service I have received by Grupo Viamar who is your authorized dealer in he Dominican Republic.

I brought my Ford Mustang last week for periodical maintenance, alignment and rolling and after 7 days of calling every day and showing up personally I'm still sitting here without my car.

After 4 days holding my car I received poor excuses.

I had very high expectation to receive a quality service from Grupo Viamar and Ford and it has been a total nightmare and shame.

Here I'm sitting waiting just to get my car and move in with this company. Looks like they pay me to play Around with my car.

I purchased a 2011 Ford Focus LW from a dealership on 20, 000kms 3 years ago. The first week of collecting the vehicle my transmission shut on me, took it back and it was replaced to find out my car is on a recall list. 2017 I took it to a dealership for airbag recall. 2018 my heater core is leaking, took it to ford as it is a manufactured fault according to me and my mechanic. To find out it's out of warranty and heater leak is not covered under a warranty even if it's a manufactured fault. On top of that I have to pay $160 for getting the car inspected by ford, which I wasn't informed before hand. I've serviced this vehicle regularly and on time and for all these problems to occur, it's just a dodgy build. Worst car and service I've had, will never buy a ford again!

have had a recall on my vehicle for two years now and have not got part in and now my car is not safe to drive and is sitting at dealership waiting on a part that may or may not come in and very disappointed in this. i paid for a ford edge top of the line and was given a chevrolet spark compact car to drive how is this fair? i want some satisfaction done we have three other ford vehicles all new and if not resolved will be the last.

Bought my truck on a rainy day, given that once the sun came up there was hail damage noticed on roof and hood of truck. I spoke to dealer within 48 hours they said I would have to fix reparations on my own. I went in to acquire a trade of my vehicle of equal value. I would now be trading in a truck I just bought and adding more negative equity into a loan. This is not helping your customers stay at all.

The hail damage wasn't disclosed during purchase, their excuse was that's why it's sold at discounted price. Maybe that is something you should mention.

The 172 point inspection affirmed a certified pre owned purchase. I took your word for it.
When driving the truck the shocks need to be changed out soon. Tired thread is more then half way gone.

40 grand spent here and I am not happy with this at all.

I purchased my first Ford ( 2011 Edge) and have 55, 000 miles on it. Now, I have to replace the complete display screen as it has gone out . The cost is 1200.00 and I am on a fixed income...Very, very disappointed that a car with such few miles can have this issue. I have tried all ways given to me by your company to try and fix /re-program with no luck. I have been without the screen for a few months now and the information it gives as I can not afford to repair at this time. I am afraid this is my first and last Ford...

In January of this year I took my car into the auto serve of
Tilton, NH service center for a recall on the fuel system/gasoline storage auxiliary tank.
I wasn't having any trouble but felt I should have this service completed to be safe, however I am now having trouble with the vapor lock system and the engine light is on, diagnostic tells me it is vapor lock.. I called the Tilton service department yesterday afternoon and I was told that when my car was having the recall completed that all that was done was a check and reset the computer.. Now that I am experiencing an issue which I feel is the initial recall problem.. I am being told I need to pay 115.00 an hour for them to run a diagnostic test and then I will need to pay for any and all repairs... MY warranty is up on this vehicle, I only have approx., 81, 000 miles on it. I have owned mostly ford vehicles in my lifetime and I prefer to drive ford. This car has been my absolute favorite vehicle to date... I cannot afford this price for a diagnostic check.. I have left a message for the service manager who hasn't called me back the receptionist had said the results would be the same as she had already told me when I asked to speak to a manager. she put me through to his voicemail... early enough that I could have received a return phone call... I am writing you this complaint as I am hoping you are able to give me advice on this issue and how I can get this problem fixed .. since it was a recall and at the time of my having the service done they just checked it and never made any replacement or fix what was recalled... they chose instead to check it, it appeared fine at the time and they reset the computer which I believe had they fixed the possible problem then I wouldn't be having an issue today.
Thank you in advance for your help in this situation .
Carolyn Miller Franklin NH [protected]

I purchased this vehicle new in 2014, at 22, 000 miles, the transmission completely went due to a factory defect. The whole transmission was replaced, took over 6 weeks. Since then, I have replaced serpentine belts, battery cables and now my computer system is acting up. The car won't start most of the time and when it does, almost every light in my dashboard is on. I have no ABS, power steering, tire pressure malfunctions, the engine light is on and the air conditioning only works if your driving, at a stand still, the car wants to overheat. I am also having more problems with the transmission, when I put it in reverse, it doesn't want to go in or it pops out. The car has died on me going down the road. Ford won't do anything about it because it's a manual transmission and not an automatic. This car is a death trap, do not buy a ford!