Ford
Reviews and Complaints

I would like to complain about your commercial completely spoken in Spanish. I feel offended by it. It is being broadcast in the United States and I feel the adds should be in English. I am actually in the market for a new car. I will not consider buying any of your product. I will buy a "CHEBBY" I feel is you have the "need" to attract the Spanish population, do it on a Spanish channel. Better yet, at least use English subtitles.

I have a 2017 Ford Edge. My sunroof cracked really bad. they claim by a photo they could see it was hit with something, which is not so...They refused to fix my sunroof ! They have been having problem with before and still don't own up to the issue. i have bought 7 vehicles from them in 18 yrs and my car only has 12, 779 miles on it and now they claim its my problem. Will think twice about buying a Ford again. i have never had a problem before but I'm sure if I did they probably would have handled the same way .. Very disappointed in the Company i have been pushing for years. Took my 2017 in 3 weeks ago and never heard back from them till I called upset about no response .

September 20, 2018
Below please find my account of a very frightening event that took place when my 2017 Ford Expedition malfunctioned.
In late August, 2018 we were on vacation in Seattle, Wa., visiting my son and his family. Six of us were in my Expedition and my son was driving. We pulled up to park by his house on a steep road. He put the vehicle into Park, applied the Parking Brake, removed the keys, and proceeded to get out. There were four adults and two children (ages 7 and 4). All four adults got out and were helping the children out when the car rolled forward on its own. I was out of the vehicle on the passenger side. I tried to hold the door handle to stop the vehicle from rolling but it took off. My son who was outside of the vehicle also realized what was happening, jumped back in, and applied the brakes to stop the car. It rolled about 12 feet downhill before he could stop it. The two children were still in it. The street was on a very steep incline that I would guess to be about 25 degrees. If my son had not stopped the car it could have rolled about 100 yards through two intersections and into a house with the two children in it. I don't even want to think about what could have happened to them.
We took the Expedition to a Ford dealership in Seattle (Ford of Kirkland) to get it checked out. They stated that they could not find anything wrong. After returning home from vacation, we took it to the local dealership (Bolton Ford, Lake Charles, La. where it was purchased new) and they said that they could find nothing wrong.
My question now is, "Who and what do we trust?" Even if my son did not put the parking brake on completely, shouldn't the Park gear have stopped it from rolling? Obviously this was a potential catastrophe that was narrowly avoided. Both dealership service departments seemed to be sincere in trying to find the problem. Neither were successful in that they could not reproduce what had happened so they didn't know what or how to fix the problem. Both dealerships checked for recalls on this vehicle and found none.
My feeling is that I should get rid of the vehicle and find something else that doesn't have this problem. My question to Ford Motor Co. is "Can you do anything out of the ordinary to further investigate and remedy this problem?"
My current vehicles are all Fords including a Mustang, F150, and the Expedition. They all are less than two years old. I am a very good Ford customer and would like to continue to be so.

Clark S. Graybill, 5359 E. Crestview Dr., Lake Charles, La. 70605
Home Phone: [protected]
Cell Phone: [protected]

A man named Duane Dade lied and did not disclose options being added and costs being added to our loan. He also cover up the documents and flipped through them quickly having my wife sign without explaining the papers or allowing her to see them in detail. Excluding the options our installment payment should have been $265.05 because of the non disclosure it is now $328.33. Please help us return the car of drop the added options. Just to let you know what a low life this guy is he committed this act while my wife was recovering from childbirth in a hospital bed.

I am active duty military. I ordered my vehicle brand new in 2013 in Delaware. I was hit with orders mid 2014 overseas and was not permitted to ship a vehicle. My vehicle sat in storage for 4 years in a climate controlled warehouse. I finally received my vehicle in Hawaii (new assignment), in excellent condition with only 20k miles on it. HOWEVER, my hood paint has started bubbling on the edges and seems there is a rust issue degrading the paint! This is a well known issue Ford did repairs for, 2011s- current. I contacted Ford and filed for repairs, the associate stated it would not be covered however submitted to regional anyways for a claim. The regional office responded with, "If you had brought it in by Feb 2018 we would have covered it." Trust me, I would have loved to been able to have this corrected when the issue arose HOWEVER I am active duty and did not have possession of my vehicle and was unaware of the issue. I can submit my military orders reflecting all my required moves and timeframes. I will also provide pictures of my 2013 reflecting this is by no means my fault and am trying to get Ford to cover the cost of repair - my car is prestige.

Request Ford reconsider the stance on correcting a FORD FLAW due to being out of the country to a location personal vehicles were not permitted.

V/r
Angela Warren
USAF

I recently purchased a used F-150 from Szott Ford in Holly, Michigan and when I went to get my tires rotated I discovered that I was never given a key to unlock my locking lug nuts. 2nd when I went to use my jack & accessories those also were never provided. Lastly they never provided me with a key to unlock my spare tire so that it can be lowered. I find this very unexceptable as a loyal customer. I feel the dealership should resolve these issue ASAP. Luckily I haven't had a flat tire and needed to use my spare. Especially because I drive over to Canada several days for work.

Jeff Jacks
Jeffery.[protected]@yfai.com

I bought my 2007 ford edge about 4 months ago and just recently my transmission started slipping. I take extremely good care of my suv. I have been reading alot of complaints about the ford edge with transmission problems. Ford needs to recall the 07 edge because of the transmission issues. I'm a single mom trying my best and depending on my vechile to get me around and I am sick of putting money into this vechile.

This ford has horrible customer service, my loaner car that I got from them while my car was in the shop was stolen and they immediately blamed me didn't listen to my side of the story. The GM was cussing at me calling my a liar and spread false statements around the dealer ship that I stole the car. So each employee treated me unfairly when I went in to pick up my car. Corey the used car salesman was yelling at me telling me I need to answer his questions or per his instructions from the GM he will call the cops. I had my sister with me and I was standing a distance away from her and Corey was yelling at thinking she was me. We think this was racially charged and we want our money back for having to pay for the loaner car. They charged us $643.22 because the head lights we taken out of it but found by my car at the dealership the cop said my hood was popped and my headlights were on the ground as well. So when I went in the next day to talk to the GM I told them what the police officer told me. And they "found" one of the loaner cars headlights in my car. Meaning someone found all the headlights on the ground and just put them back in the cars not looking to see which one went where. That's when the GM started cussing at me saying I did it. His reasoning behind it was that my rims and taillights were black so I took the headlights. They didn't provide any video/surveillance showing what happened. So they made me pay for a new key to the loaner, headlights to be reinstalled in the loaner, and my headlight to be replaced back in my car. I don't think I was treated fairly at all especially knowing I didn't do anything all I could do was sit there and let them talk down to me because they were threatening me with calling the cops and charging me with theft for something I didn't even do.

I purchased a 2017 Ford Escape SE from Lasco Ford in Fenton MI last weekend. The Salesman was very nice up to the part where I signed the deal. When I was handed the key for the car I was told there was only one key and I would have to purchase another one. Who thinks when they purchase a 2017 car with 17k miles, they will only get one key? I asked him to get me a quote on another key and remote start. He never got back to me even after I emailed and called him to remind him. He totally ignored me with no response at all, such as he is checking on it.
It was 8:30 pm when we walked out of the dealership with our purchased car so we said we would be back the next day for him to show us how to operate the different options and bring him the title for my trade in. We even called him the next day saying when we would be there as we live an hour and a half away. When we arrived, he was too busy for us and a young girl showed us how to operate the different options. He did walk out to say thank you and shake my hand but quickly walked away with a very cool attitude. From the time the deal was sealed his whole demeanor changed in a negative way. He also said the night before that the mechanic would reprogram my outside keyless entry on the door panel. When I mentioned this, he said he didn't have time. When we got back home, my husband went on you tube and in five minutes he had reprogrammed my door.
I am very offended about the way the Salesman treated me and the fact that he did not offer to get me another key at no cost to me. He didn't even follow up on his end for getting me a quote on a remote start. The dealership threw in some free oil changes, but at this point, I really don't even want to go back there,

Metro Ford, Tupelo Ms. 38801

I have a new 2017 E450 with 5000 miles, A check engine light is on and it needs to be diagnosed. I called service department on 09/17/2018 and was told by service department employee to bring it in early morning 09/19/2018 to have engine light checked. I arrived at dealership and was told to bring my vehicle back a week from now as they can't even diagnose a check engine light, Unbelievable!

I have read reviews for this dealership and most are bad, The owner will only respond to good reviews so I don't expect any feedback!

I own a new F250 and E450 and have been a Ford owner all my life, How can Ford justify poor service from a dealership that just continues to no end? I'm baffled!

I don't know if anyone will read this but maybe it will find the right person who can correct this problem.

The driver's seat can not be adjusted to where I'm comfortable. I wany to purchase this vehicle because of the way it rides, but I can't. The rscape is only made for taller people. Im not short but im having to raise the seat up just to see above the steering wheel and dashboard. Once the seat is raised this changes the angle that my foot comes to the pedal at. I feel like im getting a workout in my calf just to drive this vehicle. There definitely is a glitch in the design of this suv. Also, because of the way the back windows taper upwards it makes it hard to feel safe changing lanes beacause this design takes away too much of your viewing space when i look to see if cars are in the next lane. The escape should never have been designed the way it was designed. There really is no suv out there that im satisfied with out there. Either the design is flawed or just doesnt look right or the vehicle looks right but doesnt handle well. Will the 2019's be better? I hope so because i need to buy a car now and i shouldn't have to settle for something that doesnt handle well or doesnt look good. Who wants to drive a vehicle they don't really like?

On 8/4/2018 I bought out my Ford Taurus lease from Dick Wright Ford in Franklin, VT. I gave Jason Vaillancourt (the owner) a cashier's check for $14, 000 and a personal check for $3, 377.50. The personal check covered the balance of the buyout, the sales tax for the State of Vermont, title and registration. After waiting six weeks for my new registration to arrive, I contacted VTDMV and discovered that the paperwork and the payment had not been received by DMV. They informed me that they had an investigator on the case because my case was not isolated. Yesterday (9/20/18) I called [protected] at Ford Credit to see what the status was on the Taurus I supposedly bought. I first spoke with Shane who transferred me to Gary who told me I needed to talk with a third party who was working on my account. Gary said I would hear from this third person shortly. This afternoon after hearing from no one at Ford I called the same number again and spoke with Sydney. She informed me that Ford had received no payment for my buyout from Dick Wright Ford and it was up to me to deal with the dealer. This dealer is no longer a Ford dealer but has been embezzling from customers for some time. It will do no good to contact the dealer but because of Ford's inaction my credit is showing non payments. Furthermore, at the moment I can't even sell the car because I can't get a title. I have bought 5 Tauruses but I have bought my last Ford. At 70 years old I shouldn't be expected to use my retirement to pay for other peoples mistakes.

My overhead liner is coming unglued across the back of my car. It started on corner edges and is expanding all the way across. My car is still under the 3 year 36.000 mile warranty.Took it to Ford in Cookeville TN and was told it would not be covered because it appeared to be cut with scissors. When I replied that was ridiculous to assume anyone would cut their headliner, he said well maybe it was pulled at. When I explained I had not pulled at it he asked if it was pre-owned. I am the only owner. He then stated that they were glued on and sometimes the heat causes them to come unglued. Which is in my opinion not something that should happen while car is under warranty and should be fixed. After calling complaint department numerous time was given a run around and told to call Ryan Molinet manager of service dept. He stated it looked like it had been gouged by something. I do not use my car to haul anything so please explain how this could of happened. I own 3 Fords. I have an F250 truck and a Mustang andI have never had an issue with either one of them.I will however Never buy another Ford after seeing that this company looks for ways to get out of honoring their Warranty.

I took my 2014 F150 to Basil Ford in Cheetowaga, NY to have the steering checked as it is binding while making turns. They tell me the lower steering shaft needs to be replaced as the problem seems to be well understood in the repair community. Fortunately, I purchased the extended warranty from their dealership under a company called Millennium which is supposed to be top of the line. They sent out an "inspector" to inspect the issue and they will not cover the claim because it couldn't be demonstrated or reproduced while the inspector was there. That means, I have to drive it until a complete failure occurs in order to have it covered. I pity the persons around me when that large truck plows into them because I couldn't make a turn! I told Millennium I felt they were liable should any accident occur because of this steering issue. They still refused to take ownership of the problem and covering the claim.

I bought a 2017 Ford Explorer XLT Dec. 31 2016. After 19, 000 miles my rear passenger brake started making a grinding noise. I took it to the dealer, who stated the brakes are wearing and they could replace it for $450. I called other shops who all quoted about $250. I took it to a shop and they said it was really odd cause only the passenger rear brake was completely worn and it must be a defect in the making of the car (again cause it's only a yr and a half old and 19, 000 miles). We had it towed to the dealership to have it checked and to find out what the issue is. All they would say is there's nothing wrong and it's no longer covered under warranty so they have to charge us to replace the brakes. Our whole experience since purchasing this car has not been good. I'm just so disappointed, as I love the look of the car, but it's too many problems so soon, and the dealership sold us all these extra warranties that basically deceived us in what was covered. Terrible experience!

purchased this truck new in June. Have had issues with the steering. It wanders towards oncoming traffic if or when you let go of wheel for a second, then when corrected it will take off the other direction. Have had it at two different Ford dealerships and they checked alignment and said it is normal. Now this is by far not the first vehicle i have owned, but this is the only new vehicle and also the only vehicle ever to drift me into oncoming traffic. I am a strong believer that the rack and pinion must be the issue but since we are an electronic world and everything has sensors, we are not looking at the fact that the thing still has mechanical parts in it. I am very unhappy with this and sure wish a person could return it like a faulty toilet or something one may have purchased from Home Depot or some other store of the sort. Is it going to take one of these trucks (since i am told this is normal) to steer into oncoming traffic and injure or even kill people. I am almost at the point of saying i am afraid to drive this thing. Thank you for listening to my rant and i truly hope something can be done. I like the truck don't get me wrong but my previous 2004 had no such issues as this brand new truck

I am an owner of a 2009 ford flex. The vehicle was purchased in nov of 2016 after a bankruptcy. The flex was purchased from a ford dealer and the vehicle was certified as it was financed by capital one and this was a requirement of the loan. However, by April 2017 a nightmare of water damage issues began. The vehicle would not start after a heavy rain, dash was lit up light a christmas tree and it had anti theft on. We called the closed ford service dept to get the flex to and they took the vehicle replacing a computer. Within a month it did it again after it rained only it was traction control and brake issues while driving. We took it straight back. They again replaced the same part saying it shorted out. This happens at least every couple of months. We had a family vacation in may of this year it happened again. We were without a vehicle for our planned family vacation. We went to a college football game it left us stranded 2 hours away because it rained. Each time we had repairs we were told it would fix it. We depend on our fords to keep us safe and never leave us and our children stranded. This is the first ford to let us down. We have put $2000 in repairs just for this issue alone. We could lose the vehicle due to being behind on payment due to high demand of repairs. We have always had fords our families have always had fords dating back until at least the 70s. I understand cars need repairs, but to take a car in for the same issues time after time and it seems like a guessing game. We are a pay check to pay check family who had to leave our home because money was just to tight and move in with family. We despritely need our flex to try to keep bettering our life for our kids but if this keeps happening we cant. I am dissappointed in service repeatedly not fixing the issue and for a dealer to put us in such an unreliable ford.

I own a 2016 Ford F150 XLT that currently has 18, 000 miles on it. I purchased the vehicle brand new in early 2017. The electrical component that provides power to my rear defrost was sheared off my rear window 3 weeks ago a=with no outside influence. I opened the rear sliding glass as I always do, and as I opened it the component got caught on my backseat and broke clean off the glass. I have been in a battle with Ford ever since and after waiting to hear from a manager for two weeks I was contacted today and informed that they refuse to cover the damage under the 3 year 36, 000 mile bumper-to-bumper warranty. The manager could not give me an explanation as to why they were refusing to cover the repair under warranty, and refused to connect me with someone that could.

I dropped off my vehicle at Oxmoor Ford on Friday September 14, 2018 at 7am due to noises coming from the front end of my 2016 Explorer. Knowing the service department closes at 6 pm that day I hadn't heard anything from them about my vehicle so I called to check. No answer so I left a voicemail at 2:30 pm. Still no response at 4:30 so I call back and leave another message. Still no response by 5:30 pm so I call and ask to speak with the manager and surprise surprise, I had to leave another voicemail. Frustrated at this point because that is my only means of transportation and the service department closes at 6. 5 minutes go by and I get a call back from a service tech who says they found the issue with my car and had to order a part. For starters, they didn't bother asking me before the part was ordered or if I'd like to go ahead with the service or simply reschedule. I felt as if I was being held hostage. Secondly, I asked for a rental car (I have ford premium esp) and was told it would "tough" to get a car that late in the evening. The bad part is, the rental car place closed at 6pm that day and 1pm the next day. Either way, that's not my problem. If it states That I should get a rental car because Ford is servicing my car overnight into the next day, I should get a rental car. The tech reassured me that my car would be done by 4pm the next day so I gave her the benefit of the doubt (regrettably so) because I desperately needed my car back ASAP and told her that I could make due without a vehicle that night. The next day comes and it's 3pm and still no update on when/if my car will be fixed so I call the dealership. AGAIN. The service department said that there were no techs there to see if my car will be ready. I'm furious at this point. I asked to speak with the dealership manager and surprisingly again was sent to voicemail. I call back one more time at 3:30 pm to check on my car and was basically told there's nothing she can do and offered to transfer me to the managers voicemail. I told her they can keep my car for the weekend but I have to have a rental car. She said the rental place is already closed and there was nothing she could do to help me. Once again, not my problem. Don't make that part of the ESP if it's not going to be fulfilled. She Couldn't even get me an update on my car. Now, I'm at work this whole time so my phone time is limited so I had my wife call to see what in the hell is going on over there. They give her the same run around. Strangely I get a call roughly 5 minutes after she speaks with the service department saying that my car was ready and I owe $100 for repairs. Now I know that is my deductible for my esp plan since I'm over my 36, 000 factory warranty but honestly I felt screwed over by that dealership. I really don't think I should be liable for the $100 because of how terrible the service and communication from Ford was. I will never go back to them again not even for a simple oil change. I've had issues similar to this in the past with this location but this was my last straw. I'm honestly disappointed in Ford for letting this particular location treat their customers this way.