Ford
Reviews and Complaints

I have a 2011 ford explorer. The power steering system has gone out 3 times. There was a recall for the issue that I was never notified about. Each time I had it towed to the dealership the 1st time they "fixed" it under the recall. The 2nd time they said they couldn't find anything wrong with it. The 3rd time they claim uneven tire pressure may have caused the problem. I attempted to co tact customer service about the problem but they hung up and the 2nd time they pretended like they were disconnected yet i heard them the entire time. It's not safe for my family to be in a car that looses its steering ability at any random time I also am not paying for a car that doesn't work properly due to a manufacturing error. This needs fix or I need reimbursed or a ford that works, if there is such a thing.

The door check has failed, allowing the door to freely swing about. Seems like a safety issue, along with the headache, but not covered and costly repair. FAIL

Every 2012 Ford Escape I see has the same rust issue over the rear wheels. Obvious production defect, but doesn't surface early enough to fall within the 5 year corrosion warranty, no remedy available. FAIL

Disappointing issues with this car after having a great run with a Ford Explorer previously. Making me reconsider any future purchases from Ford.

1 own a 2017 Ford Expedition that is out of 36/36 warranty. While driving the vehicle it lost complete power. After being towed and having to pay $110.00 for a computer to give a code I am told this is not covered under power train or emissions warranty and will have to pay additional $550.00 to replace. Here are some facts I would like to point out
1. How can an ETB not be associated with the power train. Power train are parts of your vehicle that work to make it have power. Without the ETB your vehicle has no power, therefore you can't drive it. So again, I ask how this part is not associated with the power train.
2. The ETB evidently is a trouble spot for Ford that I am now seeing after research and this problem is not new to Ford. Each year you have added newer models to be included in your nonexistent recall but accommodate these vehicles for coverage for this problem up to and including some 2016 SUV models. So I ask, why am I paying repair for a part you know you have problems ?
3. By the Grace of God I had not made it to the interstate yet or this could have been a completely different outcome other than being stranded 50miles from home when my 2017 Expedition lost all power while driving.
But yet this is not part of the power train?
4. Ford knows this is a safety isssue and yet still have the same part problem since 2005.
Is it going to take someone's death from an accident involving these ETB's or another class action lawsuit for Ford to be willing to fix the problem?
As a loyal Ford family for over 40 years, your product has diminished in quality.

2000 Ford Expedition 1Fmru1760YLA92227 4.6L V8.
I changed the plugs at about 100, 000 mile and after that. I am 62 yoa and have been doing work like this for over 40 years and this is the first time this has happened. I know you cover after 2000 so why don't you cover 2000s? I have a nice looking well taking care of lawn ornament. I am retired and disabled from the U. S. Coast Guard so I am on a tight budget. I don't think it is right that you want replace the heads, you would do it if it was a later model so what's up with that? In 2016 I bought a new Chevy truck and the only reason is you will not repair this SUV! I have always had a Ford and I still have three in the yard that I am fixing up.
bj

I recommended Ford to my little brother. He purchased a 2014 Ford Escape just over a year ago and purchased an extended warranty as well from a local used car dealership. Now the transmission has failed and the extended warrant won't cover the entire or even the majority of the repairs. My family members have been very loyal Ford owners which is why I recommended he purchase this vehicle. What has happened to Ford's quality when the transmission (major power train component) barely lasts 4 years? Is this the Ford Quality I have bragged about for so long...I don't think so! Is there a recall on this transmission, is this a manufacturing defect or just Ford's new idea of what typical quality for Ford should look like?

I ordered a vehicle from Priority Ford of Norfolk VA back in February 2018.

Priority Ford
7520 North Military Highway
Norfolk, VA 23518
[protected]

1FA6P8TH8J5153791
The vehicle arrived a few weeks ago and the dealer sold the car without informing me. They refuse to negotiate. I waited 3 months for the new Mustang. Now they won't even call me back. I want my $500 deposit back!

Melissa Grenier
408 Sea Pointe Ct Unit 201
Virginia Beach VA 23451
[protected]
[protected]@yahoo.com

Date 4/28/18 customer#10535 Friendly Ford Inc. Monroe Mi. I took my truck in for an oil change and asked for the WORKS ( tire rotation fluid checks brakes ect. ) Now before I took it in I had noticed I had a leak in my R/F and R/R tires so I marked the tires so I would know where they were at after my rotation so I could take them and have them repaired. When I went to pick up my truck I was informed that I had a free oil change because it was my 6th time there for an oil change but she said it didn't include the tire rotation and that would be $10. So I go out to pick up my and I notice by the markings on my tires that they had not been rotated. I went in and talked to the service manager and he was like it was no big deal, he did give me my $10 back. The point I'm trying to make here is how often do they do this to people and to people that are on a fixed income.This is something I would expect from a quick oil change but not from a dealer. I would have never known this happened if I didn't mark my tires. I am a 30yr. Employee of Ford Motor Co. And this bothers me in a time where there is a lot of competition . Again it's not the issue of the $10 it's the point of them not doing what I paid for.Thank you

I am the proud owner of a 2013 Escape of which I recently had to replace the battery. A few days after changing the battery I find while listening to the radio with the engine off, I receive a message about some low battery saver that shuts the radio off and requests that I start the engine. I went to a local Ford dealer for an oil change on another Ford vehicle that I own and while I was there I asked about this low battery saver shut down. The technician said to bring it in and they would fix it at a cost of $62.00. He also said that most people don't realize that when you change a battery you should hook the terminals to an outside 12 volt source like a battery charger or another 12 volt battery. That will prevent the low battery saver thing from happening. It's kind of a glitch that goes when you disconnect a battery on late model Ford vehicles, the vehicle computer system thinks the battery went dead and when the new battery is hooked up, the computer does not change its mind. So ford has this little glitch and has not changed the programming so that it can understand a simple battery change out. Now I have to pay a dealer $62.00 to reset everything to make the little glitch go away? What's up with that? Sounds like a real money maker to me. Don't fix the glitch…reset the computer…collect the customer's cash. What a deal for Ford and what a rip off for the vehicle owners. I have not taken my Escape in for the reset yet because I feel that this is just not right! After reading my message, what do you think?

I purchased a 2006 Ford Focus from a private party. The vehicle was given to my Daughter who is a school teacher in New Mexico. The vehicle had 45000 miles at time of purchase. Vehicle now has 69000 miles and requires a transmission replacement. The automatic fluid has approximately 25 thousand miles on it and is dark in color and has strong burnt odor. Further when placing the shift lever in revers a loud banging noise can be heard.

I researched past history on 2006 focus and found that a newer more improved five speed transmission was brought on board in 2006. I would have thought that a new improved version would last longer than 69K.

During my research I found that there were hundreds of complaints about the transmission failures prior to and after 2006. Yet I have seen no response from
Ford on assisting car owners other than possibly warranty repair.

Replacement cost is around 3K with warranty of 36K or three years. The technicians performing the maintenance on the car does not have confidence that
the replacement unit will last thru the warranty.

I notice that Ford is only going to produce the mustang and another smaller car soon, good luck on that. Sounds as if Ford is going down hill.

As you can tell I am not impressed with a Ford product and I have owed several, and will not ever purchase one of your vehicles again.

Please respond .

Kenneth L. McDonald
Veteran Retired US Air Force

[protected]

I am putting out this complaint because I am very dissatisfied in the way my defective vacuum pump is not being covered under warranty. I am not the original truck owner so I did not receive the service letter about field service action # 15N05 which states my electric vacuum pump, which is causing my brakes to malfunction, needed to be replaced in 10 years or 150, 000 miles. I brought it to the dealership to have it fixed and was told it was not covered under warranty because I have 160, 000 miles which was past the extended warranty. I truly believe that Ford should cover the cost of the defective part considering the letter stating the limitations was not sent to me so this could be fixed in a timely manner. Now I have to pay $650.00 for a defective part that should still be covered under warranty. I will never buy a FORD vehicle again and I will more than likely be dumping this heap before more goes wrong with it since I will not be receiving any further communication about defective parts that could be on this truck.

This is the second time my husband and I have bought a ford.. The first experience was great the second has been the worst experience ever! We bought a 2016 ford explorer XLT 4wd (used) with the warranty still on it. I have had nothing but problems! The first month and a half I had it I had to take it in due to a noise coming from my rear end and it felt like I hit somebody. They had my car for almost 3 weeks to replace my rear differential. I had also complained about a hard shift going from 1st to 2nd gear. That problem was ignored and now I have a grinding sound coming from my front passenger side and a screeching grinding sound when I'm in reverse. I took it to Bill Brandt ford in Brentwood. They reprogram my transmission and replaced my half shaft on the front passenger side. No luck on mimicking the sound I heard when in reverse. My car was in the shop for 6 days this time. I just got it back around 4:10 today. A few hours later now that I'm back home I put it in reverse and the sound is back. so my husband took a video of the noise I was complaining about and the grinding and the screeching and it's stopping me from going in reverse and now it's smoking and smells really BAD. I hate this car and don't want anymore it's not fair that we are spending all this money on a car that is in the shop all the time and not safe to have my children in. I don't live in Sacramento it's an hour drive there and I don't live in Brentwood and it's an hour drive there. I'm glad that I had great service at bill Brandt ford they took care of me and got me in a rental right away. Whoever is doing inspections at future ford of Sacramento Should be fired! This is causing me so much more stress trying to figure out how to get my kids to school how I'm going to get to work to pay for this car that's a piece of [censored]!

While driving down the highway to go to the hospital the subframe on my passenger side broke.I have done all the recalls. But was told by the dealer it would be 2000 plus to replace it...I thought the last recall was suppose to stop this..I still owe on my escape . Plus the dealer said we have to tow it at my expense and pay to have it looked at. I feel that the something should be done about it. The subframe was already compermised before the last recall.I had my grandchildren in the car with and it was very scary to have this happenand dangerous

I've owned this car for 2yrs and the radio has repeatedly went out. I've paid twice to have this radio replaced, only to have the radio go out again. $400 to replace the radio again, contacted ford company to offer a solution to an obvious problem with their defective radios to no avail. Was told that each time the radio is replaced is refurbished from other customers who have had the same issue. They will not say why the radios keep dying! Contacted again today to be hung up on when asked to speak with a manager.

I have a 2009 Ford F150 XLT 4.6
the issue is I have the swollen lug nut problem. I went to a Ford dealership to have the tires rotated. The service tech told me lug nuts were swollen and needed replacing. The only way to remove them is with heat and a tool, most time this will destroy the nut and the wheel.

So right now I have a wheel that can't be removed unless they destroy the wheel. They replaced four lug nuts at $8.00 each on one of the wheels -$32.00 for four lug nuts! I am a disabled person on a fixed income I cant afford to have a wheel replaced I only get so much a month to live on.

I feel Ford needs to cover this cost it is there bad design using cheep lug nuts. The cost of a new wheel, lug nuts and the labor wood be $450.00 or more I am told.

Ford Motor company please do the right thing and take care of this!

This letter is to inform you of the horrendous customer service I recently received with Capital Ford located on 2807 E Millbrook Rd Raleigh, NC 27604. I called customer service (919.790.4700) to set up a service appointment for my vehicle on April 11, 2018. I spoke to Alexus McClain and had the appointment originally set for 4/17/2018 @ 7:30am. She advised me that my services advisor would be Michael Young and they would be servicing my car at 7:30am and that the service I was getting would only take 2-3 hours. My car was being brought in to service the catalytic converter on my car due to the engine light that had come on a few weeks back and the JERKing sensation the car was giving off. By setting the appointment I got several emails confirming my appointment.
A few days later, on 4/16/2018 I get an email from Alexus McClain stating:
"Hello Berlinda,
My name is Alexus and I am reaching out in regards of your appointment that was set for tomorrow at 7:30 am. Unfortunately we've gotten backed up with our engine and transmission work for the week. We do have open appointment times next week and I am writing you to see if there is any way we can reschedule for the soonest available next week. We do apologize for any inconvenience. Please call [protected] to reschedule or voice any concerns or questions.
Thank you,
Alexus Mcclain"
Being that I got the above email, I called customer service back (919.790.4700) on 4/16/2018, to go ahead and reschedule the appointment. I do not recall who I spoke to reschedule, but my appointment was rescheduled for 4/25/2018 at 7:30am. Again, by setting the appointment I got several emails confirming my rescheduled appointment.
To my surprise I get a phone call from someone name Mellissa on 4/23/2018 at 11:01am from Ford (919.878.4862) stating that I would once again need to reschedule my appointment because "Ford had gotten backed up with our engine and transmission work for the week." I kindly explained to Mellissa that I had already rescheduled the appointment from 4/17/2018 to 4/25/2018 so I'd like to keep that appointment if possible. She placed me on hold to verify with her manager if it would be okay for me to keep the 4/25/2018 7:30am appointment. Once she came back to the phone, she said the manager said due to me already rescheduling and waiting he would still honor the appointment for 4/25/2018.
This is when Ford neglected their mission statement and forgot how to provide decent customer service. Everything that I am about to tell you going forward is the reasoning for this letter. Due to me having to be clocked in for work at 8am every morning, I was told I could drop the car off 4/24/2018 that way it would be there for the 7:30am appointment on 4/25/2018. I dropped the car off and spoke to my advisor, Michael Young. I asked him if someone would call me after they do the diagnostic test to discuss with me their findings, cost and next steps. He stated, yes he would call after the test is done before proceeding with any work, he confirmed my cell phone number and let me know upfront that the diagnostic test would be $150 including taxes.
The next day 4/25/2018, I'm working and I noticed it's almost 9am and I haven't received a call from anybody at Ford. I took it upon myself to make a few calls which I will list below via bullet points/numbers and explain the conversation of each interaction.
1. On 4/25/2018 at 8:17am: I received a text message from Capital Ford Raleigh at 8:17am stating I could call or text 919.582.7373 and it would route back to Michael Young. I've used this service in the past with them and it was great and convenient.
a. I send a text to the above number at 8:28am that ask: "Good Morning, are there any updates on the diagnostic test for the 2012 Ford Fiesta SEL for Berlinda Daniel" I never received a response back from Michael Young.
2. On 4/25/2018 at 8:46am: I called Michael Young using his cell number he gave me on his card [protected]) - there was no answer, phone went to voice mail and I did not leave a message because the next call I made
3. On 4/25/2018 at 8:48am: I called the customer service number (919.790.4700) and Alexus McClain answers. I asked her if she could check the status of my vehicle (provided her with my details) and she placed me on hold to do so. She comes back to the phone and she stated "They are still trying to diagnose the car and Michael will call you when they are done." I basically said that's great and we hung up.
a. After the call I give it well over 2 hours to hear something back before making my next call
4. On 4/25/2018 at 11:05am: I called Michael Young using his cell number he gave me on his card [protected]) - there was no answer, phone went to voice mail and this time I left a voicemail requesting an update on my vehicle. I left my name, number and vehicle make as well so he would know who was calling and what updates to give.
5. On 4/25/2018 at 11:09am: I called the customer service number (919.790.4700) and Alexus McClain answers again. I explained to her the same thing I did before, I was looking for an update on my vehicle. She placed me on hole for about 5-7 minutes and comes back to say Michael is with a customer and cannot answer the phone. She took down my information to "pass it along to Michael and he would call me back when he's done with the customer."
a. Well I never received a call back from Michael Young and again I let some time pass before making another call and the next call I made included my mother
6. On 4/25/2018 at 1:33pm: My mother called Michael Young's cell number [protected]). To our surprise he answers the phone (after all the calls and text I sent w/ no response or follow up) and my mother is able to get an update from him. She already knew the situation and what IO had previously done to try and get an update. She explained to him that we were looking to get an update on my car. He stated "the care had not yet been touched, it was still waiting in line to be diagnosed." My mother explained to him that I was already told the car was being diagnosed when I spoke to Alexus earlier at 8:48am and that we had a 7:30am appointment and that this type of customer service is "unsatisfactory". Michael then stated "the appointment is held just to speak with an advisor it does not guarantee that the work will be started at that time and they have until 5pm to get work done". Now those are his words and my mother said "that's unacceptable service, which should have been explained when I call to set up the appointment (it was never explained to me the way Michael said) and since it's now 1:33pm not to do anything with the car because I would be there to pick it up that evening". Michael confirmed he understood and my mother confirmed with him that there would be "no charge" since service was not rendered, Michael confirmed there wouldn't be a charge since nothing had been done.
7. On 4/25/2018 at 1:46pm: I called Michael Young using his cell number he gave me on his card [protected]) - there was no answer, phone went to voice mail and I left a voicemail to reiterate to him, not to do any type of test or work on the vehicle because I'd be picking it up.
a. You may be wondering why I called him back, well I'll explain. When you light a fire under someone's [censored], they all of a sudden get the urge to get whatever task they needed to complete-done. I just wanted to make sure he didn't run off and tell the mechanics to get the work started (not saying that he would have but just in case).
8. On 4/25/2018 at 1:50pm: My mother called customer service (919.790.4700) and we spoke to Jasmine, so she could also relay the message to Michael Young to not do any work on the car.
9. On 4/25/2018 at 1:52pm: My mother called Michael Young using his cell number he gave me on his card [protected]) - there was no answer, phone went to voice mail and she left a voicemail to reiterate to him, not to do any type of test or work on the vehicle because I'd be picking it up.
I had a total of nine interactions with Ford to try and get an update from them or speak with Michael Young. I was only able to speak to him and get an update form him once. The other interactions were through customer service (they can only do so much), no answer, voicemails or a text. I should not have had to basically harass them about MY vehicle, Ford cannot hold, house or have in possession someone's things or vehicle and not at all respond or update the customer on their/my property.
Michael Young completely dishonored the mission statement:
• He started with positive customer satisfaction when I dropped the vehicle off 4/24/2018 and that's where it ended. Everything went downhill from there
• He was not dedicated to treating a customer (myself) with respect nor courtesy
• He certainly did not demonstrate leadership with enthusiasm or integrity
Michael Young actually seems to be quite incompetent of honoring the mission statement, providing EXCELLENT CUSTOMER service, returning calls and texts for follow ups. I am HIGHLY disappointed with the ill-mannered level of customer service I received on 4/25/2018. After this encounter with such an [censored], I will no longer be doing business at the 2807 E Millbrook Rd service location. While that will not stop you from running or doing business, you will have one less customer. I would suggest a refresher training or course on how to honor the mission statement, be great employee and definitely target EXCELLENT CUSTOMER service because Mr. Young certainly has not been any of those things.

Dissatisfied Customer,
Berlinda Daniel

I had my vehicle worked on less than 2000 miles ago. A turbo replacement and catalytic converter costing me 2800$. My vehicle broke down 3 months after repair with the new turbo failing, old turbo, and my engine is no longer salvageable bc it is full of metal from from the initial turbo failure and lack of oil change after repair. When I contact Union City Ford. They offered no help and had no service notes to show me the work they did to my vehicle or the means of turbo failure. Also of note is the fact that my steering gear is cracked from the top (engine being dropped on it) and C/V boots are cut, torn from the same top - down force. My repair cost is 13-15000 dollars. I have been done poorly by this business and cannot get a resolution through Ford. The service manager (Kevin Kelley) told me that my only other recourse was civil court and that I would get bound up in "continuance after continuance" "civil court is expensive and I still have cases pending from 2009" then he laughed and said good luck. He said my vehicle should have failed long ago and that the CEO (Shelley Taylor Robbins) was in agreement about them not helping. The CEOs father is the true owner of the business but I was told he was retired and would not be available either. No support, no courtesy, no service notes, and no other recourse are available. I've spent my whole life in service to my country (Army deployed to Iraq and Afghanistan multiple times) and
community as civilian police officer now... and I have received more courtesy from criminals than Union City Ford.

Now that ford motor company is going to limit the vehicles it sells in north america to just trucks and suvs. Now a new ford expedition will cost 80000 instead of 60000. Which it isnt worth either. Go eat [censored] ford. And also we the people buying dont want a truck with a payment of 600 700 dollars a month for 84 months. The damn thing breaks down by 36 months...

I was in a accident in November 2017. My automobile was hit in the rear. I owned my car for 2 weeks when this accident happened.

My issue is that it is now April 25 2018 and I still do not have my automobile because all I hear is parts ordered are backordered over and over. It seems you can't produce enough parts for body shops to repair your vehicles so I feel you are not backing up what you are selling.

I want my car back. I just thought I liked Ford.

I am unsatisfied with the level of servile I have received at Gillispe Ford in Gurnee, Ill. I called a week ahead to schedule service and brought the truck in a day early and today I called at 1pm and the service tech told me they haven't even looked at it. This is very frustrating this vehicle is how I make my living and didn't even get a courtesy of a phone call. I called the dealer service department and was put on hold for 7 minutes hung up and called back just to be put on hold again. My experience is not great as a military soldier I could never recommend Gillispie ford to my fellow soldiers and expect them to be on time for work. I have been a life long Ford man bought my vehicle on the overseas sales program but service is not good at the dealership this time around.

Jose Guerrero

March 2018 I purchased a new 2018 GT Mustang Convertible with performance package for my wife who always wanted a Mustang and it is our 40th anniversary, any way I could no longer order the car I wanted so my local dealer Schwieters Ford in Montevideo, MN found apparently the only one available like I wanted to buy located at Freeway Ford and Lincoln located in Freeport, IL. I wanted the car they made a dealer trade I was told tires had been replaced with some ultra performance Cooper tires at a value of $1200.00 but they would sell them for $600.00 the deal soured me but I did want that Mustang. Car then arrived with Mud & Snow tires on it with the rear tires even being the wrong size. I asked to have the original tires the Michelin Pilot Sport 4S tires which I paid for in the package and that the car was born with. Each dealer blows me off as there hands are tied. This car is in Minnesota and will only be used in the summer for 6 months each year and will not see snow. I paid extra for tires I do not need or want and I paid for tires which I would use and want but did not get. VIN#1FATP8FF9J5121896 I want the tires that Ford and Michelin worked together on and what was intended to be used on the Mustang Sports Car.