Ford
Reviews and Complaints

I purchased a new 2017 F-150 Limited From Suburban Ford Waterford Michigan in January 2017. The hood has been vibrating drivers side since the purchase. I have brought in for observation on several occasions. Just recently in November and December 2017, I brought it again. The body shop person manager stated that the hinge assembly is defective and replaced it. He also stated that the 2 panels are welded together show that there is a lack of foam that is needed between the 2 panels. He stated that he sprayed more foam spray in there. The problem is continuing and even worsened. They told me to bring it back to the dealer to check to see if maybe the Wheel alignment/Balance is causing the vibration. That was checked and it was perfect without any issues. The body shop Manager ( Dominic ) is stating that the vibration is normal for the truck. I disagree. The vibration has gotten worse. Furthermore, if in fact that is normal, why is only happening on the drivers side? Also, if it is normal vibration, why did the service person change the hinge assembly? He stated to me that the hood is defective, however, they do not want to impose the replacement on Ford, because if the problem still continues after the replacement of the hood, Ford will back charge the dealership. Meanwhile, I feel that there has been a misrepresentation from the dealership to Ford Motor Company as to the condition of the hood.
One December 28, 2017 at approximately 2:21pm, I received a return call back from a Recy (Batch#2043862) who claims that she is a supervisor at Ford. She would not provide me with her full name, email address or direct telephone number. She told me to submit a letter to Mr. Phil Perry at Customer Relations Center Manager located at Ford Motor Company P.O.Box 6248 Dearborn Michigan, 48126

This morning I called on Ford's service center in Shwaikh, Kuwait.
I was recieved by a person named Mahmoud Ibrahim .
I needed to fix my rear window glass which got destroyed.

Mr. Ibrahim told me that the spare part is not availabe in Kuwait and that I ( ?) will have to order it from Dubai, something that will take 2 weeks . I inquired whether at least any one can help in removing the broken glass, yet was told that the manager refuses to ofer this service . I then requested Mr. Ibrahim to order the rear glass from Dubai . Mr. Ibrahim told me it is not his job as he is only in charge of "quick service" . I finally landed with Mr. Karim Jebri, a service adviser, who upon rechecking told me that the rear window glass is available and that the car will be fixed and delivered today . I tried to reach the station GM ( a Mr. Yasser ) to complain about the initial service, yet no answer.

Vin#: 2FMDK39CX7BA97402
NHTSA Recall Number: 16V384
Manufacturer Recall Number: 16S26 Recall Date June 1, 2016

Customer Satisfaction Program 17B23 October 2017

Why is Ford replacing a (as far as we know) perfectly good airbag and I have not received the replacement for one that could KILL someone in the car?

Please could someone answer this for me?

Jay Schmeltz
[protected]
[protected]@hotmail.com

I have a 2015 Ford Fusion titianium with 34000 km I am having extremely bad gas mileage also having a grinding sound in the front end I take it to the dealership and there answer is that the car uses a lot of gas and that's normal it's hard to believe that I only get 14km per gallon and the sound they won't take the time to investigate it I have owned ford before and have never seen a car suck so much gas being a 4 cylinder they are also telling me that the sound are the tires had the rotated as recommend
I was under the impression that ford company had a quality control department when they opened dealerships to do insure customer service
I am so disappointed with service it will extremely hard to purchase or recommend this company to anybody feeling very disappointed with this experience

While traveling through KS, my F350 started to overheat. I stop at the Liberal KS Ford dealer where I was told I needed a fan clutch. I had just had the fan clutch replaced in Missouri less than 500 miles ago. They insisted so I gave in to the tune of $942. the same clutch I had just paid $600. for. When I pickup my truck I made 3 miles, when it lost power and started smoking. I had it towed back to the Liberal, KS Ford Dealer. I was told they would check it a call me. Two days later I called to find out what was the problem was. I was told they needed to remove the valve covers to check the pistons for damage. Later that same day I was called and told that #7&8 pistons had melted and the motor was a total lost. They said they could replace the motor for $20, 000. Or in stall a junkyard motor for $12, 000. I told the Service tech no to put the truck back together and I would come and pick it up. Another $150. When I pick the truck up it started and I drove it 400 miles to a diesel shop that I trusted. Where I was told that #8 piston had cracked and glow plug harness had blow off which caused the power loss and smoke. Far from the melted pistons that I told. About $5000. To quick fix. I have owned Ford trucks for 40 years, I thinks this will be my last. It's bad enough to be broke down and than being rip off for the repairs. By the way the fan clutch was not the problem so that was $942. Wasted. I purchased a new Ford F350 in 2003 what a pile of junk. With the help of a lawyer they had to take it back. Twice now Ford has took me for a painful ride. Ford I'm done.

Made a phone call to Ford customer service about an error made by Ford Co. in including the incorrect spare tire size on my new F 150 purchased in 2016. The first rep that I spoke with had a difficult time admitting that since my truck came with 18" wheels that my spare tire should also have been an 18" wheel. I explained that when I had a side wall to go out on one of my truck tires, the spare tire was put on my truck. I recently made a 7 hour trip to my parents' house when my father pointed out to me that my spare tire was a 17" wheel and hence a safety problem with all tires not being same size.
I asked the rep if they could authorize my going to a nearby dealership to get an 18" wheel before I made the trip back home in unsafe conditions with dealerships where I purchased truck working out cost responsibility with dealership replacing tire. Rep said she could not authorize such a request. I asked to speak with supervisor and was hung up on after being on hold for 15 minutes.re3
Called in again. Different Rep. Explained situation and asked to speak with supervisor. Asked to not be hung up on again. Click.. Hung up on immediately.

Hello, I am asking the question does Mr. Scrooge or Mr. Grinch work at Ford and Heritage Ford? I purchased a brand new 2017 Ford Explorer on the last part of March, 2017. This occurred on Nov.27, 2017. I had just came from the hospital, Kaiser with my wife getting my new baby daughter her six month old shots. I decided to pick up a few Christmas gifts and some See's Candy after I left the hospital. I was about 4 miles from Heritage Ford dealership, on a street called McHenry. My 2017 Ford Explorer started jerking and then stop moving forward. I was able to coast into the Burlington Coat Factory parking lot. Hearing the noises my Ford Explorer was making, I was sure I was having some transmission issues. I called the towing service provided me by Ford. The gentlemen from the towing service was very helpful and polite. I asked him to do a 3 way call to Heritage Ford Modesto, CA.. I needed to get my wife, and baby home safely and quickly. I knew my 10 year old daughter would be getting out of school in the next couple of hours. She would not be able to enter the house if my wife and I were not there. I knew Heritage Ford had a courtesy vehicle. I was thinking surely they would help get my wife, and baby with packages, stroller, car seat, etc home safely. I was told they were knitted into this community and were supportive. The towing company called Heritage Ford on a 3 way call. The towing company and I explained my situation to Jesse at Heritage Ford. He said, he was unable to send the courtesy vehicle out to assist us. He recommended I call Enterprise Car rental. Jessie stated he would set it up for Enterprise to help us. I called Enterprise Car rental. They sent their representative out to us. He was professional and kind. He did everything possible to get us to their office with all of our stuff quickly and safely. Once my family and I arrived at the Enterprise Car Rental office we learned that Heritage Ford had placed some stipulation on us. They would only pay $30.00 a day and the vehicle had to be a Ford vehicle. Well, you would think their first concern would be to get my family home quickly and safely but it was not. Their branding "Ford" was their concern. We were at Enterprise Car rental. Not Heritage Ford Dealership. Enterprise did not have a vehicle there that could accommodate my wife and new child along with the car seat, the stroller and other packages we had. The representative at Enterprise called Heritage Ford. He spoke with Jesse. He explained they did not have a Ford vehicle which could accommodate my needs at that $30.00 a day price point. Jesse at Heritage Ford refused to help. Those are the stipulations. I spoke to Jesse myself. I asked Jesse if he had a family with children, young children. How would he feel if he was driving a New 2017 Ford Explorer and it broke down suddenly stranding his whole family with strollers and stuff. I informed him that Enterprise had other vehicles that were not Ford vehicles that could get us home safely within their $30.00 price point. I informed him that I needed to be home to allow my other 10 year daughter into the house otherwise she would be locked out. Jessie would not alter the stipulations. I hung up the phone feeling very disappointed. I had to come out of pocket and rent another vehicle for $100.00 a day to get my family home safely. The Enterprise representative told me if I came back later at the eve of the day maybe they would be able to switch me out of the $100.00 a day vehicle into another vehicle which met Heritage Ford criteria. Enterprise did this for me later on in the day. Jesse whom I spoke to after getting my family home told me he would call me later that day. He did not call. I called him the following day. He told me the Ford Explorer's issue was the transmission. This really lowered my confidence in my vehicle. I previously purchased a new 2013 Ford Fusion. I was trying to support American workmanship and companies. That vehicles passenger door came open on me with my 9 year old daughter in it while driving. I grabbed my daughter and pulled over. I took that vehicle to Stockton's Big Valley Ford and had a terrible time with a dishonest service manager. Well, It is 12/20/2017, Heritage Ford still has my vehicle. It has almost been a month. They refused to exchange the vehicle for another new vehicle. They refused to put in a new transmission. They are still tinkering with the transmission which broke down. Well, Ford might just be like it is called "Found on the Road dead." Mr. Grinch and Mr. Scrooge must manage Ford this Xmas.

My 2015 Mustang has 16, 000 miles and the clutch failed. Brought to the dealer here in Florida (Tamiami Ford) for service and was advised that NO parts are available, back ordered and they are 497th on the list to receive any. My vehicle has been down for a week and I have no idea when or if the parts will arrive.
How can a company this size not have adequate supply of parts for vehicles under warranty and really have NO answer when they will come. This is unacceptable. My family and business have used Ford as the manufacturer of choice over the years but this is not customer service and obviously being a loyal customer means nothing.
Cannot run my business this way, I would like a truthful answer not the usual line. Time to looks elsewhere I guess. I hope someone reads this and realizes that business is built around service! Merry Christmas!

I submitted an offer online for a vehicle at Courtesy Ford in Portland, OR the morning of 12/19/17 to one of their internet sales people (Antonio Tydingco). After a little negotiation I decided to come in later that evening around 7:00pm since we where very close on terms. After arriving at the dealership I met with Antonio Tydingco and the on duty manager to have them review my trade in and look at their vehicle. Shortly after this we came to an agreement on terms for both the purchase and trade in of my vehicle. I wanted to do the financing direct with my bank (Oregon Community Credit Union) so they filled out a Purchase Order and we both signed it. I said I would return the following day (12/20/17) to finalize the deal with a live check on my lunch hour. I asked if I needed to put a deposit down to hold it and they said no. Antonio Tydingco put a sold sign in the car and said he was going to park it in the sold area. I watched him do this on my out. I went to my bank (Oregon Community Credit Union) on 12/20/17 and filled out the loan paper work and they gave me a live check in hand made out to Courtesy Ford for the financing. On my way to the dealership I spoke with Antonio Tydingco to give him heads up I was on my way as requested the night before. Antonio told me the General Manager (Rick Boyer) had made the decision in the morning to sell the vehicle to an interested party that morning (12/20/17). The deal wasn't finalized, but they said the buyer was doing the paper work. I looked up Rick Boyers contact information on Courtesy Ford's website. This is his statement on under his profile: "True success isn't measured in dollars, but in the trust of families, friends and customers. It's built on ethical standards and a commitment to service. It's keeping our word so people can trust what we say and have confidence in our honesty and integrity. It's serving our customers and our friends responsibly."

I find it comical to read something like this when his actions are 180 deg. opposite of his mission statement. I have purchased 5 vehicles from this dealership since 2005 and I call into question the ethics of these actions. I had a deal in place with a signed Purchase Order and I even asked about putting a deposit down to which they responded, "that's not necessary" I have purchased 51 vehicles and have had my share of interesting encounters, but this tops them all. Needless to say I will not be returning and you've lost a loyal customer.
-Jim Klee

This has got to be the worst service center I have ever been to, my car wasn't turning on so I took it in to get a full diagnostic and they called back 2 days later to tell me the starter had gone out and some wires from the harness had to be replaced, so they continued to "fix" the problem, it took them 5 days to replace one part and do some wiring, when I got my car back I noticed the bottom panel from under the car was missing because they neglected to put it back and they had also broken an oil gasket, at that point I took the car back and they put the panel back and fixed the oil leak problem, I drove the vehicle for 300 miles and stopped at a gas station, I try turning the vehicle on and the same problem occured, my car wont turn on anymore, I paid $710 from which $400 were just labor and they didn't fix a single issue and caused more problems for my vehicle.

Have been an avid Ford fan for years. Had multiple Mustangs, 7 or 8 Broncos, used to own a TV station in San Francisco, all of our news vans were always Fords. Currently in California have aFord Explorer. In Mexico a Ford 150 Van and an Escape purchased at the local dealership. The Escape was taken into their shop for an oil leak 15 days ago. We arrived in PV Saturday and found out that in the 15 days they had the Escape nothing had been done. The manager suggested that we rent a car (paid by us) and they would try and get the Escape soon. I suggested that since they screwed up they should supply us with a car. Response we do not do this. At the moment I am so upset I think I will never buy another Ford product.

Jim Gabbert

A van purchased by my fiance had a recall on the driveshaft. Before he was able to bring it in to be repaired, it snapped on him, while he was driving 70 mph down the highway. It went up into his transmission causing loss of steering control and also snapped his breakline. He could have been seriously injured or died. This is his only means of transportation/income. He has been out of work for 3 weeks because of something that is Fords fault. Some amount of compensation for a situation that is completely Fords fault is not out of the question, yet he is told it's not possible. It is possible, that's a total lie. A lawyer is our next step. Ford is not for the customer, they are only out to make a buck.

On Nov 9, 2017 brought my car to village Ford, Florida has car was dying
I was told I had to make an appt or leave car, but, they had no loaners.
Made Appt.. Car seemed ok..
Nov 10th car was towed to Ford, no loaners had to rent a car.. Had to rent a call via Enterprise from Nov 11 to Nov 15th.$250.00
Called Ford Customer Service spoke to CJ was told to fax info to [protected]
and mail info to PO Box 9145, Medford MA done on Nov 29th.

Today, I call customer service to determine when check would be mailed.
Spoke to Ashley she transfered me to Road Side Assistance, Cleveland.. he tried to help me.
He sent me to Consumer Affairs, Tiffany, Claims support she could not help indicating car was towed less thsn 100 miles.. She sent ne back to customer SERVICES..
Arrrr..
All I want is my 250.00 reimbursement..
Car reg #1FADP3K8GL226731
Susan Danforth
[protected]@yahoo.com
Village Ford, Belleview, FL
Car under warranty
Christmas is here need the money
Please help

I bought a used 2012 Kia Sportage 2.0 CRDI A/T with 19000KM's on the clock. Delivery of the vehichle was on the 17th November 2017. about 7days later on the 24th of November the sunroof stopped working in the open position. after a lot of back and forth they agreed to have the Panoramic Sunroof fixed. now KIA had informed me that the Brake pads and disk are gone, they need to be skimmed and replaced, the radiator cap is not closing properly, wiper blades are gone, number plate bulbs are also finished. now they allerge to have serviced the car. at the moment the Dealership ( Phalaborwa Ford) are telling me they have already spend a lot of money on the car. sufice to say they are ignoring my calls at the moment. my frustartion is that i only used the car for only a week. since then it was unusable with the sunroof open.

Went to mclarty Daniels ford this morning 3 xs cause light for low air pressure on told they checked air and made adjustments but had to come back in morning and give 110.00 for computer diagnostic when driving home stopped at gas station found leak in tire and paid 18.00 to fix and light went out my family and I will never go back to mclarty Daniels ford

I bought on nov30 2017 f-150 king ranch finding out that this truck had a recall on it after buying the truck found out ther has been no fix given and no time frame in which to do so. So I cannot be delievered my truck and can get no answers to the problem being advised could be months. So I am paying for a truck I can't have. Also paying insurance ford should not be able to sell a truck with a recall with no fix

Customer complaint department:

In november 2015, I purchased my second ford explorer. the reason I decided to purchase another explorer because I was so happy with my ‘03 explorer

My vehicle was purchased from don bohn ford in harvey la. vehicle vin # 1fm5k7f81ggb15774

When I first drove the 2016, I was in love with it. I thought I would have this vehicle for years. but these last few months i'm realizing the quality of the ford products has depreciated. i've been hearing a noise coming from my front left side since july 2017. i've been told that there's no noise coming from my front end. I brought it to two different places: lamarque ford in kenner la and todays car care in luling la.

In september my son kept telling me, "mom you need tires!" I told him, "son, those tires don't even have 32, 000 miles on them". on september 20, 2017, he came over and asked me to come look at my tires. he was correct, I did need tires! my tires where literally falling apart! i'm 57 yrs old and I have never seen tires wear like this tires did! my vehicle came with hankook tires. the rubber looked like a pastry flaking. (please see the attached pictures of the tires.) the next business day I went to don bohn to see my salesman, jan thigphen and showed him the tires. of course he sent me to the service department. their reply was that I needed new tires. I asked the service department to make sure everything was ok on the vehicle. they accused me of not properly taking care of my vehicle. I told them I rotated my tires every 5, 000 miles. it was then that I asked them if there was a recall on the tires. they said no, but they would help me out. the service man offered to sell me 4 more tires just like I had on the vehicle... same brand! I realized I was not going to get any help from ford, so I walked out. knowing I could not ride around on those tires, I went and purchased 4 goodyear tires from online tires and shipped them to ntb tire in luling la where I have them mounted. I felt a little safer, but I knew my vehicle was still not riding a smooth as it was when I first bought it.

In october 2017, my car died. had to have it jumped. brought it to lamarque in kenner to have it serviced. they had to change the battery because I had one with a bad cell. I asked the service guy again, do you feel something is wrong with the front driver side. he said "no, it is driving perfectly normal". I asked him to look at the front end. he convinced me nothing was wrong.

In november I started placing calls to don bohn service center saying there was still a problem with my vehicle. spoke to a girl named sabrina. called her every couple of days to see if they had a vehicle they could loan me while mine was being serviced. but I never heard back from her. finally I was told that she was no longer with the company. I decided to call back and asked for the service manager. I was given to a guy named mike. mike said he would put me on a list and when a vehicle became ready, he would call me. I waited patiently, but still no call. finally called back and I demanded to take to a service manager. the service manager connected me to "mike" again. I explained to mike that I didn't feel safe driving the vehicle and I really needed to get it serviced. he told me to bring my vehicle in the next morning and he would have a vehicle for me to use. I brought my explorer to don bohn on dec 1, 2017. I was given a loaner vehicle to use while mine was in the shop. I asked mike to change the oil while they had the vehicle. received a call from mike on monday dec 4th saying they didn't hear any noises coming from the vehicle. I told them to put the car back together and I was coming to take them for a ride. the next phone call I received was mike telling me they found the noise! it was the left side control arm and the stabilizer bar! my question is why in the hell didn't they check that out when I brought the vehicle in september! I find where mechanics tend to brush off complaints when it's made by a women. i've always been one who makes sure the oil is changed when needed, tires rotated and all the necessary filters changed. I was thought that at a very young age to properly take care of your vehicles. being a single mother I know how important it is to take care of your vehicle! now this means that my brand new tires have been effected by the problem with the control arm and stabilizer bar!

Ford should be held accountable for this mistake! I feel I should be reimbursed for the tires and charges to mount the new tires 852.02.

Patty allen
116 ormond meadows dr
Destrehan la 70047
Cell: [protected]
Email: patty. [protected]@sunbeltsupply.com

I have had my edge in several times in the last year &they still haven't got it fixed right it is at the dealership more than my driveway same problem every time does ford even care about its customers any more or is it just town&country of alamosa colorado I don't know but i'm a life long ford guy but i'm fixing to go to chevy may be they care about there customers but I will never buy from town & country of alamosa again can anyone @ford corp do any thing about these people

My name is Jeff. In my youth, I owned Fords. My Dad was a auto dealer, selling used cars. As I grew up, I learned to respect the Ford Motor Company, and the product they produced. Any opportunity I had to drive a Ford from my Dads business, I took. Early on as a young father I bought a Mustang Convertible. It was a cool car. Eventually my eldest daughter got it and she became hooked. Currently she owned a 1968 rag top 'Stang! My Son had a 2011 California Special. He was hit in an auto accident and the insurance company provided him with enough to replace it with a 2017 'Stang 8 cylinder. It smokes!
What this is leading to is that I have a 2010, 8 cylinder "rag top"! I bought it 2012 with about 10, 000 miles on it. It runs great, everyone I know including my kids love it.
A couple of years ago, I was notified of a recall on driverside airbags. Ford notified me to contact the local dealership and have it replaced. I did, and it was! Happy car owner! Around a year and a half ago, I was notified that the passenger side airbags were being recalled. Shortly after I learned that the Airbag Manufacture was going out of business. Calls to the local dealers for support in replacing the bags was met with "we don't have control over this, we don't know when we'll be able to address this problem, Ford doesn't have the parts and will not say when the will get them"
Now my Pride Mustang is almost 8 years old and the mileage is building up. I can't even think about trading this car in on another Ford or other manufacturer, because of the parts problem. I couldn't get what this car should be worth. I'm retired now, money is tight. What do I have to do to get some resolve for this continuing problem!
[protected]@yahoo.com

Took 2003 Ford F350 to Country Ford in Southaven, Ms. First visit had it diagnosed they said it was fuel injector control mod, After about 300 something miles started having trouble again and took it back to Country Ford. This second time they said oh it's the injector wire harness and leak in turbo. They said they would fix for no charge and kept vehicle for 3 days. Not even 24hrs less than 300 miles later my truck is on side of the Rd again. Called Country Ford talked with the owner Glenn and went in person both times he said they'll have it towed to closest dealer dont worry they will take care of it. there at new dealer written and Morgan Ford in ozark, ark was informed they'll have to go in motor to determine what was wrong. Country Ford said they are not gone fix it because they did nothing internal so they aren't liable. This dealer misdiagnosed and was careless with my vehicle. It at this time is not running and after saying they would pay for it didn't. The second dealer stated that it could come from the work Country Ford did or either they misdiagnosed from the beginning. They don't honor there work and they don't honor using the Ford contract and name. I'm hurt that I had a good running vehicle with only 180, 000 miles and this dealer took my money and did messed up work that left my buisness and I without a truck and did not care to honor or take responsibility for there actions.