Ford
Reviews and Complaints

Truck has less than 60, 000 miles on it. It died on me 12/4/17 luckily in a residential area, so rolled to curb. Tried to start, would only crank, would not start. Called my insurance roadside assistance. Towed it to Blue Springs Ford. They ran diagnostics, didn't show anything. Did a compression check, no compression, told me I need a new engine for $7000. Which doesn't make any sense to me for a motor that has less than 60K mileage, and is in excellent condition. It has never giving me any problems, no service needed except recalls and general preventive maintenance. There is no way that an engine should die after less than 60K miles. I'm a Ford Shareholder, and until now I believed in their quality and workmanship. I need help here. I can't afford $7, 000 for a new engine. Ford should replace this one because it definite had a defect that made it go belly up after less than 60k miles. Please help me.

I purchased a 2016 Ford Explorer Limited in November of 2015. The vehicle came equipped with Hankook Ventus S1 Nobel2 tires. During routine maintenance at my Ford dealer, (oil change and tire rotation) i was informed that my tires had 2/32" tread left and needed to be replaced. Really? I only have 22, 000 miles on those tires. To add insult to injury, the dealership was of no help with the early tire failure, telling me to contact the Hankook direct.

I have never replaced original equipment tires, usually trading my vehicles in at 30, 000 to 40, 000 miles. I'm on my 5th Ford F-150 and the Goodyear tires on most of them have gone the distance. According to other Explorer owners with the Hankook 20" wheels/tires, this is a common complaint.

I'm not sure if this was a 'low bid' subcontractor, or just a poor choice by those who bulk purchase tires for your vehicles, but Hankook has done your company an injustice.

The Explorer is my wife's car, and according to her "the best vehicle I have owned". This tire issue is giving us second thoughts. I'll most likely trade it in next year on a new Explorer, however in addition to what engine and options I look at, tire manufacturers will now be high on the list.

I don't see Ford asking owners with these tires about their experience, however your dealership service advisers and/or managers might be able to verify the early wear out problem with these tires.

Thanks for your time.

C J Lekan

I have owned my fair share of fords, loved them all, but my 2010 f150 is taking water in from what I believe to be the 3rd break light or something and now my under mat is completely saturated. Not to mention ceiling liner is messed now. I've taken it to shops and no one knows where, just that I should fix that before my base rusts out. What do I do?! I've tried everything to fix it but to remove the light and bondo over it. I've never been so disappointed.

1/30/14 at 45, 4409 miles the pinion seal was repaired/rear differential repaired for $554.00 at Paducah Ford; 1/27/15 49, 407 miles all bearings and housing was replaced for $1145.22 at Paducah Ford; 4/22/15 rear pinion seal replaced again under warranty at Paducah Ford; 12/23/15 all bearings and housing were replaced again under warranty at Harper Ford; on 11/08/17 replaced carrier bearings and re-torqued loose pinion nut and stated incorrect axle bearings are installed and various, previous other repairs were incorrectly done but I still had to pay $602.37 at Bob Hurley Ford. The car is now at Matthews Ford after contacting Ford corporate under case # CAS13661705 and now there are more repairs needed (from what we know is a pinion bearing issue and a possible loose axle) that I am told by corporate that I will have to pay because of the car's age...what does the age of the car have to do with shoddy repairs? If the job is not done right when it is fixed, no matter the age of the car, Ford needs to make it right. I just want my car fixed right so I can drive it without worrying about the backend locking up or getting into an accident. I want the car repaired free of cost to me minus the diagnostic fee (I do not mind paying that portion to see what is wrong). This should not be an ongoing issue.

I have a 2013 Fusion with around 48k Miles. A month or two ago it would start randomly stalling out while I was driving - very scary ! The engine light came on and then whenever I would get gas, it would not start. It would take multiple try's to finally get moving again. I brought it to our trusted mechanic and he said he would not touch the car, or any Ford, as he had seen the same issue with many Fords. He told me to go to the dealer where I spent $400 getting the issue repaired. After checking many forums and reviews online, turns out a lot of fusions had the same issue. Why was this not a recall? My family and I could have used that $400 and put to much better use than to an issue that was completely out of my control and is apparently a common Ford issue. I have been very happy with my car and service at Ford, but this was a huge disappointment and my family will probably not be purchasing another Ford car.

Greetings,
I had a bad experience at Kendall Ford in Anchorage, Alaska on November, 28th. My bad experience was the result of the actions of one employee named Steeve, who is employed in parts. I was warned ahead of time about Steeve by a local mechanic who told me that Steeve had hung up on him when he attempted to retrieve parts from Kendall Ford.
I was informed by the mechanic that my car simply wouldn't be ready in several days due to the fact that he could not retrieve the parts needed to install the serpentine belt from Ford, because Steeve hung up the phone on the mechanic, [name removed].
I was very skeptical. I called Kendall Ford myself and sure enough Steeve hung up on me, as well. I later drove to Kendall Ford and purchased the part myself from Steeve at Parts. He was cordial in person until I confronted him about hanging up on myself and [name removed]. His countenance changed and he became abrasive telling me that I could take my complaint elsewhere. I decided that I wasn't going to get anywhere with Steeve and I walked across the room to wait in line to speak with another employee. Steeve began to call at me across the room in a rude tone and began telling me to take my complaint to his boss, if I wanted, and he would give me the phone number of his boss. The customer in front of me spun around with an alarmed look. I decided to leave Kendall Ford because of the heckling employee and the scene he was making.
I'm confused as to why this employee is still with Ford. I have always enjoyed wonderful, friendly service over the years from Ford. Why would a good reputation be risked by the actions of one disgruntled employee?
I seek no compensation, or anything of the like. It would be my hope that this employee would have a change of heart, or would be transferred to another area where customer service isn't needed. I no longer feel comfortable entering the area where Steeve is employed. [name removed] the mechanic may be reached at [removed], for any further details concerning Steeve's actions. Thanks for your time and efforts.

In Sincerity,
[removed]

I was scheduled for 3 weeks to have my transmission looked at in my 2016 Ford Explorer. I had previously taken it in for a few other issue and they couldn't get the transmission looked at for 3 weeks.
I drove over 25 min and when I arrive they say I do not have an appointment. I explained having waited for 3 weeks and then she found my appointment. She then says that the transmission guy quit a week ago. I asked why they didn't contact me to let me know so I wouldn't take off work, drive all the way over only to be told no one bothered to let me know he had left.
She said "I understand your frustration", I said no you do not or you would've done your job and treated me with respect by calling me and not inconveniencing. You do not answer the phone or return phone calls which is horrible but now you can't even let me know not to come in because you can't keep employees.
The dealership is horrible! They have no regard for their customer. It is just sad

Dear,
I have a complaint against FORD EGYPT(auto gameel) as i have bought a ford fusion 2017 the car didnot make 900km yet and on my first trip the car temp became too high and reached its max suddenly due to a production malfunction and i asked to replace the car and have a full gurantee on the new one . They refused to do so and dealt with the problem in an un professional way and ignored me totally . I want to have a full gurantee as i want to have confidence in my car as it is un reliable to be driving a car that cost me more than have million egyptian pounds and it have production malfunctions. I have the photos of the problem and it will be attached . Please contact me back
My mobile number: +[protected]
Email: [protected]@gmail.com

Wednesday before Thanksgiving, family and I are headed out of town on a 15 hour roadtrip. 200 miles into the trip, car loses acceleration, maxing out at 45mph and wrench service light pops up. Drift off the side of the road, shut car off, turn it back on .. drive off normally - wrench light is gone. 1 mile later, car loses acceleration, maxing out at 25 mph, wrench light pops up, car is now clicking and making a high pitched whine. Pull back over, shut car off, re-start it, wrench goes away .. drive off towards an incline in grade to a driveway. Car will not go up the hill, loses ALL acceleration and slides back down the hill. Come to a stop, turn car off and back on, no lights this time, drive into driveway, attempt to put the car into reverse to back in - car jolts forwards and is accompanied with a loud thud. No lights on in the car. Put car in neutral and push it into the parking space. Called insurance and had car towed to nearest Ford Dealer - Huntersville Ford - on the Friday after Thanksgiving at 9am. Friday end of day, no response from dealer - left 2 messages. Saturday, called 5 times, no response until the service manager got involved. Said maybe have an answer on Monday. Monday morning, dealership returns my phone call and tells me that the transmission is the worst they have seen and it will have to be replaced.

Background: Purchased the car in Sanford, NC back in March 2016 with 11 miles off the lot. Fluids have always been OCD maintained and oil changes every month due to the mileage I drive. Car had 84, 000 miles on it when the transmission blew up. Warranty expired at 72, 000.

Hunterville Ford in NC wants to charge over 3k for a used with barely any warranty and over 6k for a new tranny and cannot help me out with warranty/cost.

Crossroads Ford of Sanford say they cannot help either and it will be all out of pocket.

Ford Motor Company Customer Service (Rhonda) checks recalls, issues or any specials going on that may help with the cost - but to no avail - nothing they can do except for me to pay out of pocket and save the receipts in case hundreds of thousands more complaints come in - enough for a recall, then I MAY be reimbursed.

I have now reached out to Ford Investor Relations and sent an email for a response as well as left a message begging for help.

A 2016 Ford Fusion with 84, 000 miles, babied and in perfect condition down to the threads in the seating, should not have catastrophic transmission damage this early on. Numerous body shops, mechanics and other dealers all agree that that should not have happened and it is very rare that they see that happening under 100k miles. When this occurred, I had my four year old daughter in the back seat, thank God I was in a neighborhood and not going 70mph on a busy highway during Holiday travel, can you imagine losing acceleration in an instant - what that would have done to my child in the backseat?

I am hoping that Ford Motor Company will see that this is so very dangerous and respond to my email and/or phone call in a timely manner. All I want is an explanation for why they would sell me a car that would have unprovoked transmission failure so early on. Is this a defect? Would something of this nature, that could have injured/killed handfuls of people in the wrong environment, enough cause to issue a recall?

Hope to hear from you soon Ford Motor Company.

I had purchased a 2012 Ford Focus back in mid October, 2017. Along with the purchase of the car, I also bought a 24, 000mi/2 Year Warranty on the vehicle. They told me this will cover ALL issues with my car so long as I bring it to the dealership I bought it from. When my transmission in my car started failing (barely one week after purchase), the dealership told me that my warranty would not cover any "dry parts" but only "lubricated parts", they also mentioned to me that Ford Focus (my car) and Ford Fiestas currently have a recall on the clutch in the transmission--which is what turned out to be exactly what was wrong with my car after their technician looked at my car and verified it. I asked them why I had to pay money for a repair that was recalled and they told me the recall only lasted for 100, 000 miles. My car was purchased with 115, 00 miles. I feel very cheated. I worked so hard to buy my first 'nice' vehicle and was finally ready for the financial commitment of paying off a $11, 000 car for 6 years and now I am looking at a $1, 500 repair that I do not have the money for. I called the Ford Customer Service Line and told them about my issue and they set up a case for me, but the man over the phone kept saying there's nothing that can be done. I really need help with this issue. If I had known about the recall on the car I bought, I would have never bought it. I can't afford to pay repairs like this, that's why I bought a warranty. The man at the dealership in the service shop told me that Ford would help me with this. So that's why I'm reaching out everywhere trying to get someone to help me.

I purchased a 2007 Ford Mustang convertible from Bill Currie Ford in Tampa FL and have received several notices from FORD that the Takata Air Bags were defective and needed to be replaced for safety.
I have contacted Bill Currie Ford service department on at least 3 occasions over the past year and I am told they do not have the part(s) to correct the defective air bags. They said that because Takata filed for bankruptcy that Bill Currie Ford can not get the parts.
I cannot in good conscience sell a car knowing its safety condition is a risk without disclosing the safety concern. If I disclose the condition I will likely suffer a large financial loss if I can even sell it.
Please advise what I am supposed to do.

Bounce Back Windows.

Every time my wife opens a window she manages to un-program it. It has been back to the dealer a few times and the best they can do is show me how to fix it.

I want to disable it. It is a Safety Hazard. The dealer says it can't be disabled.

She is going down an interstate. It is raining. She is going 65 MPH. she momentarily opens the window and can't close it. Instead of paying COMPLETE attention to her driving, she is fooling around with the window.

She is afraid to open the window in traffic. If someone approaches the car and the window is partially down and she attempts to close it, it will open fully.

The dealer claims all new cars have this feature. She went and checked out an Impala and it doesn't have it.

Google "Ford Bounce Back Windows" and you will find "About 739, 000 results (0.49 seconds)" entries. Mostly on how to reprogram it.

BTW, I filed a NHTSA complaint on it.

I am very dissatisfied with my transmission in my car. I have had several unacceptable issues with this vehicle and have not had it all that long considering what is going wrong. I have had to have the car towed from the middle of a highway intersection because the fuel injector malfunctioned. The part was under warranty, however, because I was in a dangerous location the officer on scene would not allow me to wait for ford towing and I had to pay over $100 to be towed around the block. Approximately two months ago I had to have my entire gear shifter replaced to the cost of over $500 because it was broken. Most recently, however, has been the most frustrating experience because no one can find a solution to the problem. On November 9th my car refused to move even though it was shifted into reverse and I received a message on the dash that the transmission malfunctioned and I need repair immediately, with the wrench light illuminated. The car was towed, the service center reprogrammed the component and I got it back the following day around 2pm. That same night around 9:30 pm the same exact problem came up with the same exact message. Again my car was towed and the service center kept my car for a few days. I was given a loaner car and the technicians tried to recreate the issue. The technicians said they checked for any codes and none were registering. They drove my car 40 miles on one day and 45 the next with no issue. I was given the car back and was able to drive for a few days. Again on November 21st I was stranded in a store parking lot because the same issue occurred with the same message given. The gentlemen at the service center have run many tests and tried to figure out what is wrong to no avail. They even called the hotline to see what else they could possibly try and the response they were given was to give me back my car and to have me come back if it happens again. That is completely unacceptable to me! I have already broken down on three occasions and had to be towed! What has to happen for this issue to be taken seriously? I read reviews and the biggest complaint about the 2014 Fiesta is with the transmission. Clearly there is a big picture issue across the board. Not only is this car only three years old it has less than 50, 000 miles on it. This is not the type of product you should be proud of, or at least you should be concerned with determining why this issue is happening. Now to be very clear, the employees of the service center in Netcong have been amazing. They are going above and beyond to try to help a customer and to be basically blown off by the hotline is ridiculous! The only reason I am even considering keeping myself in a ford is because of the gentlemen at the service center. They are as helpful as can be and even remorseful that they cannot solve the problem. Ford needs to figure out how to resolve what is wrong as well as provide more support to their service center employees. They are amazing, this car is not.

I would really like someone to contact me. We are very upset and would love some kind of resolution, perhaps some compensation for the repairs we are having to endure.

We have a 2010 Ford F250 6.4 4x4, full leather, sunroof, 4 door, beautiful - expensive - truck. It is used to pull our camper. It is not a joy riding truck and it is not driven every single day. It just turned 108, 000 miles. We have had the oil changed, the transmission and rear-end checked religiously in order to take care of this truck. In June 2017, at around 103K miles, the transmission failed, with no warning. We had to pay out $5400.00 for a new transmission (ordered from Ford).
On Friday, November 24, 2017, at 108K miles, the EGR failed, causing a piston to collapse and send metal into the engine, causing engine failure.
We are now looking at a $15, 000 fix to put in a rebuilt engine (ordered from Ford). We cannot even think about a new engine (which was quoted in excess of $20, 000.)
We are very upset that a truck that is advertised to be the work horse truck
has failed us, not once, but twice, since the Ford 100K mile warranty ran out. We are fortunate that we had a little bit of a extended warranty that help to cover a small portion of the transmission fix. Our camper is a 2013
fifth wheel, that weighs about 13K lbs empty. My husband is a fanatic about watching the weight and we have been diligent where that is concerned.
We are doing research and finding that the EGR failures are not uncommon on this truck. So, what is FORD doing to rectify this situation? I dare say I would be very skeptical to purchase another Ford Heavy Duty Truck, though we have always had a Ford product in our driveway. We have enjoyed this truck, and yes, we bought it for a purpose, and it has failed us.
I can send receipts and records for all of the service, the transmission work,
and in about a week, I can send in a very heavy receipt when I pay the $15K dollars to get my truck our of the shop.
I would just like someone to tell me why this heavy duty truck, with only 108K miles has failed us, not once, but twice - two major fixes. I have to say I may have to warn off friends and family from Ford products unless we can get some kind of resolution.

Thank you.
Karen and Bill Eastwood

On oct. 16th I left my truck at the bishop ca ford dealer for repairs. 5 weeks later the dealer diagnosed my problem and asked me for service recocords. Today nov. 27th bishop ford calls me and states my warranty will not honor my repairs due to lack of oil changes. I disagree with the neglect in service the warranty has stated I am responsible for. This was the second submission to ford esb warranty and the second denial for repair in five days. The warranty person who has contacted me has placed my vehicle in the severe wear category due to their assumption I tow a trailer often which in turn requires more frequent oil changes. I have only towed my trailer 3 times since I have had my truck which I have bought brand new back in 2012. So their assumptions are subjective and not fact based. Anyways under normal wear as stated in the service manual my engine hours are below the requirements for service. I am hoping someone can help me with this because the repair bills are around 17, 000 dollars which is very expensive and a price I cannot afford at this time. I have purchased 5 brand new trucks from ford dealerships in the past and I have never been so upset with service and warranty as I am now. I'm an army veteran and an Emt by trade so that being said I do not make a lot of money. The diagnosis ford bishop gave me was a broken crankshaft and a new motor will need to be placed to fix this problem. The ford 6.7 diesel f-350 year 2010 and 2011 have this known crankshaft issue so I feel lack of maintanance is not the reason why my crankshaft went out on my truck. Please someone get back to me ASAP as bishop ford would like me to either pay for the fix or remove my truck from their property and they are located 300 miles from my home. My truck has been there for six weeks and one day without resolve. My number is [protected] and my truck vin is thank you kindly for any help

I have own fords all my life. My wife's last 7 our 8 cars have been fords and my last 2 trucks have been fords. Love ford products but the ford escape we own now sounds like its falling apart going down the road. Worst vehicle i have ever owned for road noise and rattles. To me it is almost like a lemon to me. Wich i could get my money back were we could try a different ford.

Customer Complaint - against service manager Nick Fisher
Customer #211052
Invoice 388861
Edward Murrell
4655 Forest Creek Lane
Lithonia, GA 30038

Dear Sir/Madam,
I am writing today to complain of the extremely poor service and treatment I received from your service department manager Nick Fisher on November 24, 2017 around 7:25 AM at Courtesy Ford of Conyers. This manager treated me with great disrespect as a customer and made me feel like he was being very discriminatory.
I brought my vehicle into the Conyers, GA Ford dealership service area due to transmission problems again. Back in January 18, 2017 I replaced a transmission in my 2006 Ford Explorer which cost me $4, 269.90. The transmission has started to whine when I start it up, slip gears, leak fluid in my garage, jerk, and change gear while driving. I was attempting to explained this to the Nick and he was very very condescending like he really did care. I advised him that I was going to complain to the corporate office of Ford and he proclaimed that Courtesy of Conyers was a private company and to go ahead. This is unacceptable and an inconvenience to me as a customer. In addition, when I originally had this work done in January 2017 I had to return the vehicle because when I picked it up it was not repaired correct and I dealt with advisor Kennard Smith. I wrote a complaint letter back then to the manager regarding my relationship with this company. I have never encountered such horrible service treatment before.
I trust this is not the way Courtesy Ford of Conyers wishes to conduct business with valued customers.
I am requesting that a copy of this complaint to be sent and filed with the highest Ford Corporate office.

Respectfully,

Edward Murrell

Dan Parks,

Would you please take me off your mail list at Huntersville Ford as I would never purchase anything from this dealership based on the bad treatment I received about two weeks ago. Jasmine called me three (3) days in a row declaring she had the vehicle we had discussed and even sent the window sticker. We drove from York, SC to Huntersville, NC fighting terrible traffic and delays to find out 3 hours later the vehicle was not even on the lot. Jasmine did not even have the courtesy to come face to face with us to explain the dilemma. She chose to front her embarrassment with a new inexperienced salesman who appeared to have no authority. I have been purchasing trucks and cars for over 60 years and this is the worst escapade I have ever experienced at any dealership. I was even more insulted by the trade in offer you made on my vehicle. I do not believe Ford Motor Company would be pleased with the conduct I received from Huntersville Ford.

Sincerely,

John A. Gardner

York, SC

-----Original Message-----
From: Huntersville Ford
To: jagsgg
Sent: Thu, Nov 23, 2017 7:49 pm
Subject: Huntersville Ford Black Friday Sales Event

My complaint is the same as the others I have listed below. I wonder why Ford will issue a recall for this obvious oversight in the manufacture of the vans?
I just a week ago bought this van from an individual and when I filled the fuel tank it leaked fuel out until the gas level lowered to 3/4 tank. HELP

This is the exact same situation others have experienced on NHTSA recall campaign number 01v114000 relating to cracks/leaks to the 'mid ship' style fuel tank. My van is a 1997 E-150 conversion van. Unfortunately, I am in the same situation as many others in the fact that Ford motor company does not acknowledge my particular VIN number is affected in this recall. There have been a number of other incidents reported with vehicles mysteriously catching on fire for unknown reasons. Very disturbing that a manufacturer would not agree to replace a leaking/damaged fuel tank.

See all problems of the 1997 Ford E-150.
car image Tank Assembly problem of the 1998 Ford E-150 2
Failure Date: 05/14/2011

98 Ford E-150 / safety recall-01s14 I contacted chalmers Ford dealer (beth) santa fe, nm 473-3673 / Ford customer service(rebecca) [protected] my vehicle exhibits exactly the same symptoms as recall and was told I was not on the list and nothing could be done-I discovered the leak when I was pumping gas into the gas tank and a huge puddle of gas was observed dripping from van by an observant customer-I stopped pumping gas immediately and returned home-upon my return I inspected edge of tank and all the hoses and saw that gas had formed a ring where the fuel had leaked out-did not see leak from hoses but they were deteriorated-leak was from upper tank area and flowed downward-if this is not taken care of soon there could be many Ford owners susceptible to car fires-many of the vehicles such as mine are conversion vans and we carry our entire families in them-very dangerous defect or cheap part or poor design-please help if you can.

See all problems of the 1998 Ford E-150.
car image Tank Assembly problem of the 1999 Ford E-150 3
Failure Date: 04/21/2011

The contact owns a 1999 Ford E-150. The contact stated that while refueling the vehicle, he noticed that fuel was leaking from the top of the fuel tank. The vehicle was taken to an automotive shop where the contact was advised that there could have been a fracture in the tank which caused the leakage. The vehicle was not repaired. The contact called the manufacturer who offered no assistance. The current and failure mileage was 139, 790.

See all problems of the 1999 Ford E-150.
car image Tank Assembly problem of the 2000 Ford E-150 4
Failure Date: 11/01/2010

The contact owns 2000 Ford e150 . The vehicle was parked when the contact first noticed a strong odor of gasoline coming from the top of the fuel tank. The vehicle was taken to the dealer but not repaired. The vehicle was not repaired. The contact stated there was a fracture in the fuel tank. The failure mileage was 63, 000.

See all problems of the 2000 Ford E-150.
car image Tank Assembly problem of the 2001 Ford E-150 5
Failure Date: 10/12/2010

Gas filler hose and gas vent hose deteriorate on 2001 Ford E-150 may cause fire when filling gas tank.

See all problems of the 2001 Ford E-150.
car image Tank Assembly problem of the 2002 Ford E-150 6
Failure Date: 09/01/2010

Fuel tank filler neck rust and leak spills gasoline on every fuel fillup--extreme danger of fire.

See all problems of the 2002 Ford E-150.
car image Tank Assembly problem of the 2000 Ford E-150 7
Failure Date: 08/15/2010

The fuel tank on my 2000 Ford f150 fell off while I was driving @ 30 or 35 mph the friction with the pavement caused the tank to leak and I had a full tank. . The cost of repairs was over $ 750.
car image Tank Assembly problem of the 2001 Ford E-150 8
Failure Date: 07/26/2010

The contact owns a 2001 Ford E-150 cargo van. The contact was refueling the vehicle when he smelled an overpowering gasoline odor. Gasoline was leaking from the top of the fuel tank. The contact was able to locate NHTSA recall campaign id number: 01v114000 (fuel system, gasoline: storage: tank assembly) but was advised by the dealer that his VIN was not included in the recall. The vehicle was not repaired. The failure mileage was 73, 000 and the current mileage was 73, 200.
car image Tank Assembly problem of the 1999 Ford E-150 9
Failure Date: 10/16/2009

The contact owns a 1999 Ford E-150. He noticed a puddle of gasoline outside of the fuel tank. The vehicle was taken to a fuel specialist, and the technician concluded that the fuel tank was cracked. He notified the dealer in reference to recall #01v114000 (fuel system, gasoline:storage:tank assembly) and was advised that although he experienced an identical failure, he was ineligible for a free remedy since his vehicle identification number was excluded. The failure and current mileages were 120, 000.
car image Tank Assembly problem of the 2000 Ford E-150 10
Failure Date: 09/01/2009

After filing up gas tank and parking vehicle - noticed gas leaking from gas tank - had a Ford mechanic look at it and he said it looked like similar problem he had seen with other Ford E-150s that had crack in 35 gallon mid-ship fuel tank where it [tank] contacts the frame cross member - he told me to look it up on line. . . I did and I called Ford customer support - they said this recall applied to E-150s built at lorainne plaint between April 1996 and November 2000. . . They looked up my VIN and said it was built in November 1999 at the loraine plaint and should be on list but was not -- wrote letter to Ford and NHTSA - no response from Ford.

In March 2016 my wife & I leased a new Escape. VIN 1FMCU9J94GUA96250. The realization was to expect to pay for expendables (oil, filters, brake pads, etc.). However, we did NOT expect to pay for major parts. That's what happened.

At an oil change on June 21, 2017 at roughly 20, 100 Miles it was written on the last page of the service report (not ever verbally expressed to me) that the rear brake disks were worn badly and needed to be replaced! Having not heard anything, both of us drove the vehicle unaware until another oil change last week on November 19, 2017 at roughly 30, 000 when I was presented with an estimate for $450 for the repairs. I was NEVER aware this was an issue! Imagine my shock.

I've worked in the car business since 1988 and never once saw disabling brake disk wear at as early as 25, 000 Miles. This vehicle does about 15 miles per day and gets highway mileage. It is NEVER driven hard where that kind of wear would ever be prevalent. So, I have to conclude that this is a manufacturer and/or materials problem. For example the tires show very little wear during that same period (one would expect them to be worn more if the car was driven hard). Also the front disks and pads are still perfect and show little wear and the disks are unscored.

I requested that the dealer work with the manufacturer and us to mitigate this unexpected cost that seems to be Ford's fault. The answer from the VP at the Dealership (Courtesy Ford in Okemos, Michigan) insisted the wear was all our fault. I requested some financial assistance with this. Please understand that this is the same dealership from which the vehicle was leased and where the car is very regularly serviced. The top discount for this was 15%! And, then we were lied to multiple times by the VP there, Keith Palmer. We were then summarily kicked-out forever from the same dealership we have been patronizing since day one of this saga!

I want out of this car NOW! We will NEVER buy or lease a Ford again!