Ford
Reviews and Complaints

I brought this car in february 2017 and the transmission is hone november 2017, I haven't even had this car a year, I haven't travel long distance in this car, there was no warning that anything was wrong no indications, i'm 50 years old catching rides back and forth to work, this is my first and last ford every in life, now the want $6326 to fix it

I purchased a new 2018 F-150 Lariat from Villa Ford in Orange, CA.  This was a special order vehicle. The VIN is: 1FTEW1CG6JKC25242 and purchased on 09/20/2017. My name is David G Riley and email : [protected]@gmail.com. With this information you should be able to find the info in your system.
Ford Pass has never worked and the temperature sensor is never correct (not even close to the outside temperature).  Today, after having called Ford Pass numerous times, they told me there was a TSB issued on November 10, 2017 and to call your dealer about the issues.
I called Villa Ford and talked to Bennett one of the service writers at noon.  I asked if he could look into TBS 17-2227. He said he would and about 5 hours later he calls and says... My truck has no recalls and can not find d anything about the TBS. The Ford Pass told me they could call a hot line and fi d out that early production trucks had a wifi problem with the modem.
Can you call Villa Foord and get their service people on the right page. Fixi g these two issues should NOT take multiple days with an appointment. I don't want to make an appoi then if they have no clue what TBS 17-2227 tells them to do. Why doesn't tech writers understand the difference between a TSB and recalls...
I'm very dissapointed with the service at Villa Ford. The last ti e in order to get my 2013 Explorer fixed I had to elevate  y service ticket to the service manager Brian and now they tell me he is no longer with them...
David G Riley
[protected]@gmail.com
[protected]

Hello My name is Leeanne Salois, and I live in Tucson, Az I purchased a brand new 2016 Ford Focus from the Ford Dealership on 22nd and Wilmont Tucson, Az last year since then I have had nothing but problems. I have had to replace the tires and brake pads after only 6 months. I also recently was driving with my child in the car on November 1st and my motor mounts broke off and my engine fell to the ground. When I took it in to the dealership they said that is was my fault because I must have hit something on the "sweet spot" in order for my engine to fall out. Even if I hit something that hard I am pretty sure I would have felt it. So because they are blaming me I have to pay for damages. My insurance wont pay for it and now ford wont pay for it. I know have to come up to pay 2800 in order to fix my car or I have basically screwed with a loan of 23000 and no car to use. I am a single mom who works hard and needs a car in order to support my children and live. I have called multiple times and no one seems to be able to give me an answer. I have asked to set up a payment plan they send me to sales, I ask to trade the car in and no one returns my call. I am getting overall frustrated. I has almost been 1 month since the incident and nothing is resolved. I don't have that kind of money just laying around. I wouldn't have purchased a brand new car if I knew I was going to have so many issues. I have talked to multiple mechanics and they said they have never seem something like this before and there is no way I could have done this. According to the dealership they have proof on the bottom of the car that it is my fault because there is a scratch. I am hoping for some sort of help by filing this complaint because at this point I have no idea what else to do. I would like to either trade in my car for another or help paying for this repair. All I am asking for is a little help and someone to make this easier because this whole thing is stressful. The best way to contact me is by email [protected]@cimarroah.com. Thank you for your time.

My wife and I purchased a 2014 ford explorer sport model suv form columbine ford in 2014 including all the bells and whistles like the extended warranty and the maintenance plans. We currently have just over 90, 000 miles on this explorer and for the last 60, 000 miles have been complaining of the engine cutting out, shuttering, loss of power, revving up and down, vroom - vroom - vroom, or what ever you would like to call it. This problem started when we had around 30, 000 miles on the vehicle and have informed columbine ford about it every time we have brought it into the dealership, almost every service and countless repairs, they have replaced the throttle body, they said the coil packs, the spark plugs, the boots etc, which has done nothing to fix the problem. This cutting out problem started when we drove the vehicle longer distances 2-3 hours at a time and has steady gotten worse some times doing it on short trips as well. It is a major concern especially when getting on the interstate where vehicles are driving at high speeds and we can't get ours going over 50mph. Not to mention the damage this is causing in the engine internally. I have researched this problem exclusively and have found countless complaint of this ecoboost engine doing the same thing my car is. Like I said before we have complained about it every time we bring it in as well as calling them numerous times to inform them that the issue was not fixed after getting it back that it is doing the same thing. Today 11/21/17 I picked the vehicle up to take it on thanksgiving vacation and they (Paul edwards - service manager?) told me that they had fixed all issues we were having with the vehicle except the touch screen and those parts would not be in for another week or two and that the exhaust fumes we have been smelling would also be fixed at a later date because the parts were on back order. I told him I had talked to josh yesterday and he told me the same thing, then he through me the keys and said I could take my vehicle and they would fix the remaining problems later. I ask for a print out of the work they had done and much to my surprise they told me they did not have anything for me because josh was not there. I asked them to pull it up on the computer and print it out so that I could make sure the shuttering, cutting out, problem was addressed because we were making 4 hour trip for thanksgiving and again he said he had no idea what they did because josh was not at work. Then another gentleman behind the counter got on the computer and pulled up all the service records and repairs ford had made on our vechicle and to my surprise the revving up, cutting out, vroom-vroom-vroom problem had never been written up, so I had him scroll down all the other appointments we had made in the past for warranty issues and services and he said they had never documented us complaining about that issue before! I got a little upset, and ask how that could be and looked at paul edwards the service manager and told him the last time I came in I personally talked to him about the problem, he typed it up in front of me and we made an appointment to get it fixed, how could the problem not get addressed with the main guy taking care of it for me. We scrolled down some more and noticed it had never been addressed, they have never even noted on any of the paperwork and we have been complaining about it for years, 60, 000 miles. Then when questioning paul the service manager about why it was never documented or addressed he told me that my bad attitude wasn't going to get if fixed and told me that if I didn't like it, I could take it somewhere else, I told him I know I can but we bought this $60, 000 vehicle here and was promised exceptional service and we weren't getting it, then paul tossed me the keys and told me to take my car somewhere else. What is going on at this place to have such poor management that would make this guy act this way, why won't ford fix this explorer for me? Of course I got upset about this, who wouldn't? This is an expensive suv and even more expensive to fix, im gonna get stuck with a lemon because of this service department and I want something done about it asap! Just because a customer gets up set you get asked to leave, just because a your car thats under warranty needs repairs your asked to take it somewhere else? Im appalled by the way I have been misled at columbine ford, we complained about this problem over 10 times and it has never been documented and I feel its because ford wants me to get stuck with this lemon, and since they never typed up the complaint then they can say I never brought it to there attention. This is ridiculous and I hope some one at ford can help me with the problems im having. Its too bad that paul edwards and fords service department at columbine ford would treat their customers with such deception and poor workmanship.

I own A 2010 Ford Escape that has had two recalls both of which were fixed in 2016. The power steering recall was supposedly fixed last year, this recall was for a power steering assist fault which causes the wheel to complete lock up making the car near impossible to maneuver. On this past Friday, November 17, 2017 I tried starting my car after my sons swim class and the power steering assist fault message came up on my dash and my steering wheel was completely locked. My car had to be towed and I'm still waiting for this to be fixed. When I called Ford in Quincy I explained that this was a recall that was supposedly fixed last year so I was unsure how the same exact problem happened a year or so after this recall was corrected. Now I have two children ages four and 6 months, had I been driving instead of parked I couldve gotten into a serious accident for a problem that was supposed to be fixed and that ford claimed WAS fixed. I would find it extremely hard to believe that this issue was not related to the recall. When things are supposed to be fixed especially when it's a recall it should be done correctly and clearly mine was not. Ford service was not only not helpful this past Friday they were downright rude. Explaining that recalls do not get fixed twice and that my car wouldn't even be looked at until the Thursday of next week. This is absolutely absurd to me that a company with as much recognition as Ford treats its customers this way. I have a family of about 30 people and can assure you none of them will be purchasing a Ford in the future. Thank you for your time.

Case # [protected]-B4Y0G1

We have noticed bubbling and pitting in the paint on the inside of the bottom right passenger door, it appears that the painting in pitting away from the inside of the car door. To the extend that the bottom rubber detailing is now separating from the door. It appears to be rusting in side of the passenger door.

This is obviously a defect in the door itself. We have done online research and have found numerous complaints of other owners with the same issues. When the car was brought to the dealer for service, we questioned the defect the dealer said he would look into it. The dealer responded the next day, stating that the cost would be $1400.00 to repair. He also stated that Ford would only compensate $500.00 towards the cost of this repair.

We have paid over $3, 000.00 in additional coverage beyond the coverage that came with the certified used car.

We have had multiple Fords both new and used for many years. This is the first time that I have encountered where Ford would not step up and make a repair on a part that is known to be defective part, even without a national recall.

I don't feel that leaving the financial burden for repair is appropriate. At the very least I would hope the finacial considerationn for repair should be increased to a more appropriate amount.

A Ford F 150 commercial aired in Texas on Animal Planet at 8am showing Santa without his beard pulled up as truck was backing with display. Given the time and viewers of Animal Planet being children, this is very inappropriate during that holiday season. Santa should be shown with beard on face out of respect for children viewers. As Ford owners we find this to be a disappointing advertising decision by Ford.

Hello everyone. I have a 2014 Ford fusion hybrid titanium edition. I've gone to the same dealer that I purchased it from for all oil changes and service and tires.
I have 152, 000 miles on that car which is 2 1/2 years old. Yes it's a lot but it's my commute car. I drive 160 miles a day for work.
Last weekend my hubby pointed out a noise. I thought alignment. But the noise sounded like rear wheel bearings that failed.
Even the dealership agreed. They change them. But it didn't help with the noise.
And now they're telling me I need a brand new transmission on my hybrid.
I know what a bad tranny sounds like and how it moves. There are a handful of articles on the Internet about 2014 Ford Fusion Hybrid tranny going out. Honestly it's very rare. The dealership also said he has never seen a hybrid come in for a new tranny.
I called Ford customerservice and basically they said sorry we can't help you.
I feel Ford should be responsible for
1. the cost of the repair or
2. the buyback program for my car. I've looked on the BBB regarding the auto line for Ford and if this doesn't get resolved between Ford and I I'm going to go that route.

I received a recall notice on the air bags in July 2016. I called Jim Taylor Ford Lincoln in Ruston, La to schedule this repair. They advised that they did not have the replacement air bags in yet but would call me when they came in. I received a notice that the air bag company was filing Ch 13 Bankruptcy and to contact my Ford dealer immediately or could face not getting them. I called Jim Taylor Ford last week and they said Ford still had not released any of these air bags to them. I have waited 17 months to get this recall done and have been driving Ford's product with the chance that if I have a wreck I could be badly injured or even killed with exploding air bags. Ford does not care one bit!

I had called on Monday to see about having a recall fixed on my vehicle 2011Ford escape limited. Told could drop off on Wednesday. I asked if the part(s) were there alreasy. I was assured the recall part was here. Dropped off vehicle. Several hours later get a call that there is a loud noise under my hood. I hadnt recalled hearing a noise. I explained that I did stall out on Monday at a stop sign. I asked if they could check the throttle (as it had been replaced recently from a previous recall). They said that they would check it. I said if the current recall was near the Fuel filter would they check it also. They said ok. I get call back the stalling out is because I need Spark plugs & a gasket. Manual states 100, 000 miles re place. I'm at 86, 000 it starts no problem gas, mileage is great, no loss of power to my knowledge excluding stalling out on Monday. Anyway they tell me for plugs and gasket estimate $450.00. I'm like in shock labor is 109/110 an hour. I tell them go ahead and fix it. Then next morning I decidedn to expensive to fix., i call them back then they are like why, i explained to high with labor. They say we are a dealership we are going to be high. I said like 80.00 an hour is high but more reasonable. They said well it will actually cost 400.00. I said that's still high
They said I can do 390.00. I told them, in think about and get. Back with them. I call back speak to another service guy. I tell him to go ahead so it for 390.00. He said okay I"ll tell'em to start. Well according to his other workers he never gave the message. my vehicle hasnt been touched since Tuesday it's now Friday. My problem is i told them, not to do anything to it except fix the recall.I mean DUH, that's why its there originally. Between calling for updates and being told They call me back. Only to wait 2-3hours and calling back myself to get no answers. The guys would say I don't know I'll have to ask. I've been inside this dealership and the service department. Its not that big nor is it rocket science to look at my invoice, and or ask another member there where can I get information down this customer. They also can't keep staff at this dealer ship on Douglas GA. Which I've understood is a sign the management isn't good. Which reflects back to you guys in corporate.
What I have learned is this is my last Ford product, will only return to this dealership for recalls, while I own this vehicle. I will have my service work done elsewhere.
Btw: a co-worker called back to check progress on my vehicle for me in the parts department. According to him the parts hadn't come in as of yet.

I took my vehicle to Jordan Ford in Universal City, TX on Nov 13, 2017 with concerns about Carbon Monoxide in the vehicle because I have been experiencing severe headaches for the past few months. The service guy spoke to me as if I was overreacting. The next day I receive a call from him letting me know that they needed to change some components out because the sniffers detected levels of carbon monoxide in my vehicle. I received a call Wednesday letting me my vehicle was ready to pick up. They had made the necessary repairs and the sniffers no longer detected carbon monoxide. They had also repaired the recall for the front door panels. I went Thursday evening to pick up my vehicle but noticed my paperwork stated nothing about the carbon monoxide. I insisted that the paperwork be corrected to show that they indeed found levels of carbon monoxide in my vehicle but they refused to. The girl I spoke to that evening was extremely unprofessional and lied to me several times about the issue saying they can't deternine levels of carbon monoxide and then insisted that they were "safe" levels of carbon monoxide. I left without my vehicle that evening. I called the service man who was initially helping me and told him what happened. He said he didn't know why the girl misinformed me and that the sniffers are able to detect the levels, which is why the vehicle was repaired. He stated he longer knew what those levels were but agreed to update the paperwork to show that they did indeed find levels of carbon monoxide in my vehicle. Got to the dealership Thursday evening and AGAIN the paperwork did not state that. Not only was the paperwork missing crucial information but my door panel was not fixed as well even though I was told it had been. Paperwork also states that it was repaired. I understand that Ford Company is trying to cover themselves from possible lawsuits but I myself need to cover myself in case the carbon monoxide issue happens again. Information should not be left out to avoid possible issues. I am very disappointed in the way things were handle. To top it off, I was still charged $216 for everyday maintenance that was done on my vehicle at the same time. Same on everyone involved.

I purchased the vehicle brand new. I wanted to help boost the sales of an American product . From the beginning, I started experiencing problems with the vehicle: front passenger door came loose from the hinge, and took to the dealership a few times to fix the issue, windshield wipers would randomly activate while the vehicle was on or off, I paid the dealership appx $320 to have them fixed, now the vehicle does not start and the dealership has to do further analysis to determine what the problem is. Per the dealer it could be an electrical or computer problem. I am still paying for the vehicle and I don't need any more bills.

Purchased a 2015 Ford Explorer Interceptor only 2 months ago. Bought it as an SUV 4x4 for traveling in and out of Suffolk County NY to work in New York City. The 495 E and W highway has been my route for almost 10 years. Anyone that has traveled on this highway knows that it can be a long commute or even a parking lot on certain days. I started noticing intense headaches, feeling nauseous, cramping in my stomach and wanting to fall asleep. I did some research and came about the thousand of Complaints from other consumers of the Ford Explorer vehicle causing Carbon Monoxide poisoning into the cabin. I complained to my husband and he drove with me on the 495 W into New York City and he became very sick as well.

Its unfortunate that so many complaints are being made by hard working families who purchased a vehicle for comfort, security and a source of transportation. Majority of our Police Officers who are driving in these vehicles on a daily basis are also exposed to this lethal gas. Ford is basically killing us in our own vehicle and hurting our Police Officers as well.

I have now parked my 2015 Ford Explorer Interceptor after only driving it for a month. Waiting for Ford to recall or purchase back all of the Ford Explorers. FORD it's kind of like homicide to your consumers.

I purchased this vehicle 1 year and 41 days ago. I now have a stress crack in the front windshield that after contacting Ford i was denied any consideration on a replacement (case# cas13527798). I only have 13000 miles on my Edge and feel that this problem is extremely unusual. I have been in the auto service business for 45 years and under the circumstances i at the very least would have offered a 50/50 split on the cost of a windshield replacement. Ford paying 50% of warranty cost and i paying 50% of retail. This would have restored my confidence in Ford and their customer service. Instead i got a flat no. This may not have any effect on your company, but it sure does change my view of the Ford Motor Company customer care.

I bought my 2015 explorer new from Sutton ford in Matteson Il. I have contacted them twice about exhaust and antifreeze fumes inside. Giving me my wife and two grandkids headaches and sick. Sutton has never called or emailed back. What can I do? I emailed rizza ford and they have yet to contact me. Can I take itv to any ford dealer? Or do I have to take it go Sutton ford?

Good Morning,
I just wanted to share a complaint about a particular Berge Ford in Mesa, AZ, due to my frequent return to this location and the issue still not being addressed. I have visited this Ford dealership 3 times in the past 7 days. I already had a diagnostic done on my vehicle and the issue was my power steering. I got my car back and the same light came back on within minutes of driving it. I took it back a second time the next day and they said it was the technician's fault and there were issues with the cables connected to my battery. After I got my car back the check engine light came on again and I had to take my car back in to this dealership to get this addressed. I really appreciate the people in the service department and no disrespect to them, but it is frustrating that I do not have a car to get to work in and must get several rides. This is unacceptable to me especially since Ford did an additional diagnostic on my car and re-checked their work after I took it back the second time, and the issue is still not addressed. In addition, my oil is going to need to be changed and I'm going to have to return to Ford in a couple weeks. I'm disappointed with the amount of times I had to return and still my car is not fixed. I understand mistakes are made, but this is the third time taking my car in and it is disappointing to me. Thank you for taking the time to read this.
Sincerely,
-Unsatisfied Customer

Since I am writing to tell you I had brought my car to my mechanic, he did a diagnostic on it and his said NOTHINGCAME up for a bad fuel pump & sensor.he advised me to bring it to established ford dealer.I went to burdick, central square, n.y. service mnger was very kind.but... his tech who is experienced is not there till the 20th.in the meantime my car stalls out on me 2 to 3 times a day . I drive country roads to &from work, praying all the time it will start again if stalls.it is night when I get out.no one has ever heard of flex plate going once, more or less 3 or 4 xs.please help me!thank you

I'll start this with I've bee a long time Ford loyalty customer. If you look at my purchase history; I've purchased more new Ford vehicles in the past 15 years than most people purchase in their entire life. I've been very happy with Ford, right up until I purchased a 2013 F150 King Ranch ecoboost. At 50, 000 miles I was left stranded on a trip with a bad fuel pump ($1100.00). I had to rent a vehicle, then return to St Augustine, FL to pick my truck up prior to returning home. At about 52, 000 miles, I had to replace the front brakes ($5575.00), to include the rotors. The dealership asked if I towed a lot; I had yet to tow anything with the truck and 95% of the miles were highway. At about 55, 000 miles the right front spindle bearing went bad ($750.00). At approximately $56, 000 miles, I walked out to start my truck and it wouldn't start ($3250.00). Dealership had to re-program my computer. Two months or so later, my truck wouldn't start again after sitting in my driveway for the weekend ($1500.00). This time the PCM, O2 Sensor and 3 spark plugs had to be replaced. Cost of the truck was $58, 000.00

Now I have a new 2017 Ford F250 King Ranch Diesel, $76, 000.00. It has 3552 miles on it, and is only 1.5 months old; I've only paid one payment on it. It's in the shop because my Service Engine Light came on. The dealership says that they are receiving a temperature sensor warning. They have followed Fords instructions, and now the truck must sit for 24 hours to test it again to ensure Fords fix worked. Unfortunately, I'm going on the military trip tomorrow, which is when I need my truck. I call Ford (King Colonial in Brunswick, GA), and ask about a rental; they advise I have to speak with Customer Care; I speak with a very nice lady at customer care, who advises that King's Colonial should have rented the vehicle for me; she speaks with King's Colonial and was advised there are no cars available at the enterprise rental in Brunswick, GA. I'm advised that I have to rent the vehicle myself and then get reimbursed later. ($300.00)

So I call enterprise in Brunswick, GA, they have rental vehicles; I call King's Colonial and am told that to qualify under the rental coverage, they can only rent a Ford vehicle, and they only have their contract through Enterprise in Brunswick, GA. According to Ford Motor Company; Dealerships can only rent Fords for their customers? This makes no sense to me at all. It's a Ford leaving me stranded; it's irrelevant what kind of vehicle I get for a rental, so why should Ford Motor Company care. The job of Ford is to take care of the customer; JOB 1. Or, am I incorrect in believing that I've been purchasing vehicles from a company that cares so little about their customers that they prefer them to get their own rental vehicles and not satisfy the rental coverage promised at the time of the purchase?

I have purchased the equivalent of $269, 000 worth of vehicles from Ford motor Company. This I can guarantee; this will most likely be the last Ford product my family and I purchase in the future. We were looking at Ford Mustangs last week for my wife; we are going to Jacksonville, FL tonight to purchase a Nissan Maxima Platinum.

You can thank your policies and poor workmanship for the Nissan purchase. I'll be certain Coggin Nissan knows why we're purchasing their car and not yours tonight.

BTW; I'll probably trade the 2017 Ford F250 in for a GMC Duramax in the very near future

Very Respectfully

No Longer Loyal Ford Owner
Gerald W. Knight Jr.
[protected]@yahoo.com
[protected]

My parents were Ford people. I have always been a Ford person. My F150 2011 was a great truck. We traded in for a 2016 Ford F250 diesel truck because we where pulling a trailer South for the winter this last winter. The mileage has been terrible since I got it. Also this is not the truck I wanted I felt I was forced into this truck by the salesmen and the dealership. when they called for the payoff they got the payoff amount for the jeep we had at the time instead of the F150. When I discovered what had happened I contacted the dealership and they sent the money back for the jeep. The dealership called and got the pay off amount for the truck. By the time they got evrything done I told them I wanted my F150 back. That didnt happen I was supposed to get a great deal for the new one, a cover for the back of the truck supposedly no charge. This truck that was supposed to be a close out ended up costing me 65000.00. I have a serious problem with a vibration in the front which is getting worse plus it sounds like it is falling apart I have complained about this numerous times. They tell me to bring it in when its doing it. I would if it did it long enough or when you slow down or stop it stops. I am afraid to have my grandkids in the truck with me. The fuel mileage is the worst I have ever had, 7 to 10 miles per gallon is rediculos! I always told people by Ford its the best I dont feel I can do that anymore. I live in Helena Mt. and the dealership wont listen to me or do anything about it. Oh also the backup camera sometimes will make the solid noise like I have backed into something even though there is nothing there.

We have been to 2 ford dealerships and had pictures submitted to Ford Motor Company regarding excessive rear wheel rust on our 2012 Escape. Both service departments agreed that the rust was [premature for a 5 year old vehicle. At their suggestion, we submitted a claim and pictures to Ford and were told we would get no to very minimal assistance. We have purchased Ford vehicles before and even convinced my parents to purchase a Ford Escape. We have been happy until now. We are in the process of purchasing a new vehicle so we can pass the 2012 escape to our daughter. We are so disappointed with the rust issue and have decided not to purchase our next vehicle from ford. We have felt very let down by the company, even after being told by the ford service people at the dealerships that escapes made during 2012 have had many problems with this rust. If the company know this is a flaw in certain vehicles, why would they not feel obligated to fix them? Thought you should know you just lost a loyal customer.