Ford
Reviews and Complaints

Today I went to pick up my car from pines Lincoln ford in Pembroke pines collision and I notice that one of the mechanics left their music cd in my cd player which is Spanish music which is something I don't listen to but I also noticed that I had no gas in my car I barely was able to make it to the gas station. But what really made me upset is that my auxiliary line is not working at all when I put my auxiliary cord in which was working perfectly fine before I dropped my car off. This is unacceptable and shouldn't have happen at all.

The auto start/stop function on My 2015 F-150 with 15, 000 miles is not working (the vehicle goes weeks at a time without shutting off). The service Dept at Autonation Ford in Panama City, FL and the Ford engineers have troubleshot it several times (over 4 trips to the dealership and about 20 days of shop time). During this repair attempt (the 4th), they were unable to get the system to work properly, so their verdict is now that the system is working as designed (during previous attempts, they acknowledged that it was not working properly). If it is working as designed now, then it was not working as designed during the first 10, 000 miles or so when it shut off at almost every stop sign or red light. Please confirm that the system is designed to go weeks at a time without shutting off, because that contradicts all the documentation I've read about the system (including the owner's manual) and defeats the purpose for even having it on the vehicle (to save fuel). For reference, my buy back case # is [protected].

I purchase a 2011 Ambiente Figo in 2013 and told the sales person I did not want a vehicle that was in an accident I was assured it wasn't, after years of complaints, the plastic mould that holds the windscreen was missing, the steering rack being replaced, now the paint is peeling, rusting and fading, I beg to differ that this car was in an accident. There will be no resale value if I tried selling it. Now I'm ask Ford Head office to look into this as I feel I have been dealt an unfair hand and if this vehicle had been in a serious accident well then I would take it further for false information given. I purchased the vehicle from Ford Rand Airport, I dealt with Raymond and Isabelle. Purchased in May 2013. Please can someone help me. I do have everything over the years on email. Thank you Diane Bartlett vehicle information is
Description: 2011 FORD FIGO 1.4 AMBIENTE
Registration Number: BK06XHGP
Engine Number: BL44465
Chassis Number: MAJ1XXMRJ1BL44465

I own a 2006 ford f-350 super duty with a 6.0 liter diesel engine. This vehicle has been giving me trouble since shortly after I purchased it. Because of hard start issues I began to investigate solutions. I found out to late what a terrible engine this is. I replaced all the injectors and glow plugs, rebuilt the turbo, replaced the egr cooler, and installed coolant bypass, rep[laced broken ccv valve, replaced bad vgt solenoid on the turbo with new seals and bearings. Replaced ipr and changed oil with new oem cap and filter. I also checked voltages on ficm.

I continued to have hard start problems and decided to bring it to fox motors in marquette, mi. I explained what the problem was and detailed all that I had done. I told them to look at #2 cylinder as I was picking up a bad reading there. Fox checked the compression and found #2 low. They replaced four injectors and the ficm. Still won't run. I made it 1 1/2 miles from the shop. They charged me $2700.65. They replaced what I had already done and the truck won't start.

If I had a compression issue, why would they replace injectors that I had just had installed? The ficm was showing good voltage. Why would they replace that? I was able to start it at the garage, after considerable work. It ran extremely rough and I made it home. It hasn't started since.

Fox of marquette charged me $2700 and did nothing.

After further research on this engine I have to wonder why there hasn't been a class action suite

Vehicle id #1fm5k7d89dga02041...
Mileage 47, 355
Ford explorer fwd 4dr xlt
I was driving on the freeway and was able to grab the exterior a pillar as it was flying off the windshield.
I took it right over to redlands ford and was told they thought it could be reattached. I received a phone call and was told that this item was. it covered under any warranty it could not be reattached and I would have to purchase a new one. i'm retired and living on a fixed income so $395.21 is hard to come by. I also told the service advisor that this item isn't covered as it shouldn't ever come off. but, researching this item on the iterate I found where 18 people have complained about this item coming off over 36, 000 miles. this is a problem ford needs to address wether it's a design problem or negligence st the factory when installing them. people by fords on goodfaith as they are american made and this is not right. we pay good hard earned money for these cars and a part should not come off while driving down the freeway. especially since I was never in a wreck that affected the front end of the car or the windshield. from reading the complaints on the internet some people have had them come off both sides of the windshield and it has come off more than once. as I didn't want to look like "poor white trash".,, I had it replaced but it has taken a toll on my finances. please take a look at this problem and fix it...

On 3/28/2017 on my way to get parts for another Ford I own, my brake pedal went to the floor causing my car to run a red light and hit another car. I have changed master cylinder. and break booster. but no fix still goes to the floor. So I took to the internet to see if anyone else had the same problem, to my surprise this problem has happened to hundreds of people. some say they have complained to ford because it is a huge safety issue, nothing has happened and also the part is 600 to 700 dollars. I guess I will be the one to contact the attorney general bob Ferguson of my state to remedy this problem. I was almost gravely injured because of parts that should have been recalled. any more questions please contact me [protected] my Name is Richard.

I purchased my F250 4x4 diesel truck in Feb 2015. Until Feb of 2017 it has been an excellent truck. Feb 7, 2017 I was traveling at 55 MPH when I hit a bump in the road and my truck went into a violent vibration/ bounce that lasted about 5 seconds. When the bouncing stopped I was across the center line. I called the Ford dealer the next day and they asked if it was still doing it and I said only that one time when I hit the bump in the road. They said in that case there was nothing they could do. Feb 21, 2017 while having my truck at the Ford dealer for an oil change, I asked them to look for anything that might have caused the bouncing and they said they couldn't find anything. I had the truck in again Mar 8, 2017 to have the fuel filters changed and again asked them to check to see if they could find the back). Mar 23 2017 I called the Ford complaint dept. number listed on this web sight. They gave me a case # CAF11957467 and said they would contact the dealer and work with them on correcting the problem. They cause of the bounce and once again they could find anything. Mar 18, 2017 we were traveling to Columbus OH on the four lane and hit a bump in the road and the truck went into the same violent vibration/ bounce. It went into this vibration / bounce three times within a period of twenty minutes. It terrified my wife and I so bad we turned around after the second time came home. The first time I was traveling at 65 MPH, the second time some where between 55 and 65 MPH, and the third time 55 MPH. All bounces were initiated by a bump in the road. I called the Ford dealer Mar 20, 2017 and they said bring it in the next day. Once again they said they could not find anything and hoped something would eventually get bad enough to detect before the warranty ran out. I suggested putting more air in the front tires so they did ( it calls for 65 psi in the front and 85 psi in the told me to call the dealer the next day and I did. Their response was they have checked every thing they could and knew of nothing else they could do. I know they have done everything they could but I'm paying $900 a month for a truck that's still under warranty, has 32, 000 miles on it and my wife and I are terrified to drive it 55 MPH or more and it looks like the warranty will be up in 4, 000 miles. I'm at a loss.

I had my oil changed at the Ford Dealership in Hot Springs, AR in July of 2016 and they left the screw out that holds the Fex oil pan cover in place. It was dragging the ground. I cost me $10.00 to get one put in from Western Auto. They gave me a free works package to make up for it. On Saturday, March 18th of 2017 I had my oil changed again at the Ford Dealership and told the girl what had happened and to be sure the screw was in there and tightened. They did NOT get the screw tightened down and it fell out. Again I was dragging the cover under the car. I called the dealership and they sent someone to fix it. They took the cover off because they said they did not have a screw to replace it ( it had been stripped) so now I don't have a cover. This needs to be corrected! The cover under the car was there for a reason and I paid for it to be on there. I cannot believe the service was so lax they cannot tighten and screw. This could have caused extensive damage to the car and caused an accident. I am furious.

In 2013I bought a new Ford Expedition in Qatar and is the second time I have to change the automatic gear box. It was changed 2 years ago under warranty and is broken again, I understand there is an issue in the vehicle and the company says I have to pay for the replacement. I don't consider is fair in a Ford car to change 2 times the gear box. I think if I pay now in 2 years i will have to change it again.

I have 106000 miles and now in the shop for the tenth time since 75000 miles. Four times in the last two weeks. Mostly something different every time. Most recently for def problems, dealer said I must gotton some bad def and charged me $788 to drop tank and clean and replace. Next day got same codes. Today the check engine light is on again, going back tomorrow.
What is bad is we are 1200 miles from home while having all these most recent problems. Suppose to be heading home tomorrow but now delayed.
Hopefully I get get this home to Iowa and trade for a Chevy. I've had Fords for many years but this one has turned me very sour.
My serial number is 1FT7W2BT8DEA37855
Thanks.
Bob Wood
[protected]
[protected]@gmail.com

On the morning of March 13th, the right rear window shattered on my 2011 F150. The rear glass has the electric sliding glass window with window defrost. I knew there was an issue with the defroster not working correctly so when it wouldn't work, I wasn't too concerned. When I discovered the shattered glass, I recalled reading an article about there being an issue with several model years of F150 window breaking for no reason. The vehicle has 96K miles on it so it is well beyond warranty replacement. I now have to pay the deductible on my insurance to replace this window that I didn't break due to negligence. This is a problem with the design of the truck.

I called Ford customer care and was told that there is no recall but the information was logged for future reference in case there is a recall or whatever.

I'm figuring on having to absorb the cost of replacement as I cannot leave it as is. I would like for Ford to accept the fact that there is an issue and issue a recall or at least cover the cost of replacement or offset my deductible. I will keep my insurance documents and receipts for the replacement in case there is something later on that I can recoup my losses.

I am a diehard Ford fan and wouldn't want to own anything else. Please do the right thing and own this fault. It is much cheaper to make customers happy right away and keep their loyalty than to lose them and have to try getting them back.

After a third attempt to stop /fix this ongoing oil leak, a week later the same leak has reoccurred. I was told by the dealership that the problem could be a line on the backside of the engine .At this point, the cab of the F350 would have to be removed. I was also told that I should come back when the leakage is more profuse, and in the interim suggest that I use a race diaper to catch the oil. My question to you is if your telling me the possible solution on what needs to be done...lifting the cab off of the frame to access the line behind the engine...so why has this procedure not been done ?
I hope the dealership doesn't expect me to pay for that process. I have already spent $4000.00 and have the same oil leak!

Yea, Ford Go Further.. In my pocket !

Totally Discussed & Disappointed
Michael Thompson

I bought my ford from rudi ludick ford the glen on 20 november 2016.
He sold my private numberpmate with my old car after I said to him this is my private numberplate.
I battle to get my private number plate from him.
After several emails and I have log a complaint on facebook 20 february 2017 and they promise to come back to me.
No one came back to me and I want my pruvate numberplate.

I have a 2014 Ford Fusion just over 60k miles. I noticed the other day, the paint is starting to bubble up on the hood. This is from the metal corrosion. (According to the Ford service department) Ford will not fix the issue. This will continue to just worse over time. I have reported it to the Ford service hotline and I haven't taken it to a local service department. All they can say is my paint is out of warranty. How is the metal corroding a paint issue, this would classify as a factory defect. Is anyone else having this issue on your 2014 Fusions. After a google search, I have found that is has been a issue before with Ford Explorers. So, Ford knows there is an issue somewhere.

Vietnam Veteran James Cornelius Neely Jr purchased a Ford F150 from ClassicFord Inc on or around 11 February 2011 and put down $9000. James suffered massive stroke from Agent Orange Complications and died on or around 11 March 20ll. ClassicFordSalesInc demanded the truck back and wanted to keep the $9000 down payment. After months of trying to negotiate Classic Ford Inc Filed a Lawsuit against me the Widow of this Marine. I am a disabled Woman Veteran with health issues and I became I'll and missed court date. Classic Ford put judgement of $2037 against our family home. So Classic Ford got the Truck, the $9000 down payment and sued us for $2037. Classic Ford dishonored Military Widows and added to the pain and suffering of a Disabled Woman Veteran. This is not Patriotic and it is Unconstitutional. Classic Ford should refund our down payment of $9000. #JusticeForMilitaryWidows

Qwik Park (7782 Merriman Rd, Romulus, MI 48174) at Detroit Metro International Airport is one of the poorest parking operations in business. Shuttle services are not operated in time and poor behavior shift supervisor and staffs leaves me with no choice but to go with other Car rental companies in the future. Qwik Park offers incompetence at customer’s expense from my recent 15th of February and prior two encounter and I informed our corporate travel to notify our traveling professionals not to use Qwik Park.

I bought a new 2015 Ford F-150 with a 2.7 ecoboost. After 2, 000 miles transmission would downshift so hard it sounded like it was going to come apart. I went to dealer and they said there was nothing they could do until something went wrong. I traded the truck of on a 2017 Ford F-150 in a 2.7 ecoboost. At 4, 400 miles the transmission just went out with no warning.
I have filed a complaint with Ford Motor with no reply. I have talked to customer service rep for Ford who said he did not have authority to give me a new transmission. I want Ford to either buy back my truck or get me into a new one at no cost. 2 new trucks in a row is ridiculous. I have owned Fords my whole life but am not happy the way they are treating me now.

After 12 mos. I finally got scheduled for a driver's side airbag replacement under Recall Notice 16S03 for my 2004 Ranger. I arrived at the dealer (Casa Ford, El Paso Texas) a contacted the Service Advisor who assisted with the appointment. I also asked about having my steering wheel checked for a rubbing sound when turning the steering wheel, as if a lost of lubricant or a seal was making the noise, since they would be working with the steering wheel for the replacement. He then did an "under hood" inspection, and pointed out the coolant level was low and may have been leaking. I told him there has been no trace of coolant leaking under the truck. He noticed some hardened material around the radiator hose connector, and thought it make be leaking there.

He then advised that for inspecting for the noise in the steering wheel and/or inspecting for a coolant leak, there would be a separate charge for each, around $68.00 for each service. I told him not to bother, as neither issue was serious, and to just replace the airbag and I would have the other issues taken care of at a later time.

I had to wait approximately 2-1/2 hours as there was no technician available when I checked in. I was informed of the progress, and when someone started the replacement, estimated to take about 1-hour. I was then told by a person who was checking with customers about the progress on their service, that they were about finished with my truck, and also that the technician was qualified with cooling systems, and was "checking that out", and I assumed it was a courtesy check. I then saw the truck driven up to the front of the shop, and the Service Advisor told me they had finished, and he was turning in the paperwork and I could get my keys at the Cashier in about 4-minutes. When the cashier received the keys and the "Invoice", she told me there was a charge for $72.02. As asked what the charge was for testing the cooling system, adding coolant, and tightening the clamp on the upper radiator hose.

I told the cashier I did not authorize that service, and had declined that service with the Manager. I received a "shrug". I told her I was paying for a service I did not authorize, and the Service Department "got me" for about $70 bucks. I paid with my credit card and departed.

I would have, and could have easily tightened the clamp on the upper radiator hose; I do have a socket set and screwdrivers I've used over 50 years. This is not the first incident with Casa Ford's Service Department (I also have a 2008 Lincoln MKZ with a window recall they did not successfully repair). The MKZ is also under a recall for it's driver's side airbag. It will not be repaired by Casa Ford as they have lost all my confidence. There was work performed, albeit unauthorized, but I am willing to "take the hit" for the bogus charge with a resolute conviction I will never have service done, or purchase any future vehicle from Casa Ford. I do not want a refund, apologies, phone calls or letters. For reference, the invoice number was 997325C, dated February 8, 2017.

A former Ford loyalty owner seeking General Motors products. Have a nice day.

I bought a 1998 ford windstar from terry on 10/16/2015. 10/30/15 it just went dead had to have it towed home. Then had to pay a towing company 150 dollars to tow it back to cheap cars around austin on the 11/03/20154. Put a red wire on fuse relay running to the dash in order to crank the van. Got it back. Didn't drive it a week transmission went out. Terry knew the transmission was know goo9d. File complaint on cheap cars. They was suppose to get a transmission from salvage yard we just for the transmission and fluid. We waited a year and finally he said he found one it cost 515 dollars this was in october 24th/2016 we didn't have to pay labor they would get it fix for us. Okay first trans was cracked. Second trans couldnt change gears. Now 3rd transmission. This is december of 2016. Then they said radiator was cracked we had to pay for it 102.84. They finally say its ready. Well the van is worser than it was. That transmission is no good don't want to change gears. The front and back brakes was burnt up don't know how since its been at the dealership since november of 2015. Had to replace front and back brakes. The speedometer is not hooked up under the transmission the wires are just hanging. Broke and they don't match. Call and told them . Nothing they going to call the peoples where they got the transmission the sent another one. Warranty is out . How are we suppose to take the other one out and put the other one in. And what if this one is know good. Point i didn't even drive the van a month before the transmission went out and thats wrong. Terry knew the transmission was know good. And they ripped me and my wife off we had to borrow the money when we purchase the van 1288 dollars 10/16/15. And had to borrow it this time to 617 dollars and still don't have a running vehicle. And found out they rip us off the transmission cost 250 dollars. Had been asking for invoice for trans and radiator. His wife angie wouldn't give it to me and like i told her it belong to us we paid for trans. Found out the invoice is in terry name. And radiator invoice is in cheap cars around austin. Its just like i didn't pay for anything at. She still didn't give me the invoice for 10/24/2016. I got the invoice for the 4th transmission and thats how i knew how much it cost. I also call the place to verify . And found out the mechanic is why the radiator got busted . So that was not our fault they should have paid for that not me. Then she talking about a itemized statement for what. I didn't get the mechanic they did. I call the mechanic his name craig and he told u what happen to the radiator and that angie told him to make the itemized statement out and put the sykes name on it. Don't she know thats wrong. I told him do not put our names on nothing period. And she lied and said they paid 97 dollars twice for transmission fluid. That not true either. Craig told me. And what kind of transmission fluid cost 97 dollars . My wife priced the fluid another lie.. The whole time ask her to have terry to call me and he never did. They ripped us off twice of our money and we are a low income family. Wife disable we get paid once a month. Now got a van in the yard thats not running a transmission under the sheed and if the place call about the transmission in the van. Going to tell them charge it to cheapo cars around austin. They claim they don't have a mechanic . But they did have one. But they towed the van to this man house instead of it being done by the mechanic at ther place cause she said they didn't have one. But they had a transmission put in another vehicle at the dealership by there mechanic .They not right. And i want my money back cause i never got a chance to drive the van. It was messed up in less than 3 weeks not even a month. Should be a law against this ripping peoples off of there money. And angie said they don't have money . They got to if they own a dealership place. And i'm not going to stop till everyone know what kind of peoples they are scammers. Want all my money back 1964.30 total. Cause i need a vehicle my wife is under the dr and have appointments and i do to. They don't care but they need to . And they are not checking them vehicles they be getting from the auction . Cause they don't have know worker. And the texas vehicle inspection report when we got the van and the one we got the 01/02/2016 it want even pass inspection either say engine light on and it not. Speedometer and odometer not hooked up and the torque converter clutch circuit electrical. It went from transmission getting replace to van all messed up and they don't care . What are we suppose to do. And i got proof of all the information they inspection report is fake whoever they got doing it. Must be doing them a favor on the side and passing vehicles. You can see it good but it got 4 default codes. The part where it says automatic is different than the one we had done on 01/02/2016 the miles are different and how can that be we haven't had the van in over a year its been at there place. And now its all messed up they should not be open and they can afford to give me and my wife our money back. They have sold 11 vehicles while ours was supposed been worked on., angie claim she paid craig 2000. Then my wife got texts saying 1000 are more. Then 1500. I talk to him and he said she did not pay him that much. But she didn't he told me. Thats how i know she was trying to mess us over like she was . He use to work for cheap cars he quit. What she said dont really know. And the odometer has been rolled back on van when more than once . Rolled back while they had it year. And a report says another time. And they knew this and didn't tell us and they didn't have know kind of sign on dash that says as is its not even on the contract. And know they want even respond to us. And the other transmission iss under our sheed and warranty off of it. And the place they got the other transmission from. Want the one out the van. Cant get it cause van just sitting in the yard. They robbed us of our money. And we want it back they can have this van and transmission it was know good when they sold it to us. Drove it 2 weeks at the most and it died. We not the only person they have pulled this on. Want our money back its a lemon. We low income family get paid once a month and they know this but didn't care had to borrow that money

I want to Autonation Ford Brooksville I had a 2015 Hiondi with 11.000 miles I wanted to tired of a truck they informed me they couldn't I was to up side down so I was leaving the manager said wait show hem the Fusion I looked at it the check engine light was on don't worry its a pre-certification with a warranty thay talked me in than I started having problems started with not starting after falling the gas tank than the vibration with still have it took the service department 4 times to find the full problem the trunk has been changed out it pulls to the left I worked with the service department and Dealership I tired I tired get out of the Fusion So I am not happy with the car Dealership I am stupid for baying the Fusion I will not bay a Ford or go to a Ford Dealership again lm stuck with it I want to the Dealership on Friday February 3 thay did not even call to say could not help me