Goodwill Industries
Reviews and Complaints

Good will of olympic and rainer regain date of incident august 8th 6:55pm my name is steffani murdock i'm disabled due to a personality disorder I dont do well with conflict so good will is a good place its chill not issue and hey cool near stuff and love your store so much this particular location is amazing with the big layout some prices a bit high but who can judge but the employees and the managers are overly confident that they can ruin one's day. This lady actually threatens my and my sons health by not keeping a distance and the fact is she has no right to even enforce me to do anything this lady is very unprofessional unpleasant and quite good at making me feel like an idiot goodwill location westside olympia washington address: 400 cooper point rd sw, olympia, wa 98502, united states one the evening of sunday august 8th I took my routines trip to good will noted the customer service would be occasionally rude so I go in prepared other them that this store is probably the most variety to choose from nice layout and perfect easy finds awesome collections and more I love this store but the service is terrible ima so unhappy and sad I have issued everytime like I said but this last time was soo bad that I feel uncomfortable and I actually want to take it there bosses the lawyers whoever to get this lady the best possible sense to her head that she is acting insane rude for being an employees. This last time I was walking in like normal took a cart put my son in the basket for his comfort along with him being in his carseat the car had that wide section for him to fit and put me at ease I feel good about it cuz he was snoozing plus u never wake a baby he been screaming all day he for real so him to fell asleep I get to get shopping done I walk into the main floor maybe 5 steps and not even 2 seconds here comes the heavier set gal with long curls (always rude to me) (super bossy, rude) she came up to me (I was like here we go) she said "mam, hi mama yes so you can"t put your son in that part of the cart, you have to understand they made the front here (moving the kid seat open and closed) for carseats and children, not clothes "mind you he was in his car seat asleep I kindly replied"are u actually telling me my sleeping 18 month old had to be moved "? She said"no take him out the car seat"I said"um what no i'm not he's fine thanks"she then physical made it appear as she was going to move him by touching the handle of his carseat she was 9 inches from from my face at least 1 foot from my son's face no masks I could smell her breath she was that close not bad breath but I was not sure why she was in my bubble included my son in this uncomfortable incident I said excuse you I picked up his carseat she touched side of his seat the bo5ton and made sure he was locked she actually grabbed his car seat the handle and thinks she"helped" me put him in the front where his car seat doesn't clip unless u disturb him but she made it clip. She woke up my cranky 18 month old son woke him up my now screaming baby she said for now on you do this okay or u cant bring him here l then proceeds to tell me i'm not allowed to put my purse in the cart. I have to keep it on my shoulder I was mad I bounced she stopped me at the door people I was there not 5 minutes apparantly my son's blanket looked to new for her and my jacket was with him so she argued that I stole the jacket or the blanket cuz why would I put both in his carseat with him.. I looked at her like she had lost her marbles she was looking at him she seen the blanket and my jacket I was like she is just messing with me cuz she can instead of acting crazy being rude or loosing my marbles I gave a huge fake smile calmly grabbed my son my already owning jacket and his ultimate favorite blanket that I cam in with! Then walked right out I relized I forgot his bottle but left anyway I was so upset felt so bullied and taken advantage of she had power so she used it I was defeated I never even got a chance to walk on the floor to even take the wasnt even passed the book section by the cart section ultra humiliation to the fullest so judged and criticized she had no right touching my sons car seat what happend to 6 feet apart what if I had covid she put everyone at rist at that very moment all of westside washingtoon. Would have got it she was violattion to my bubble im embarrassed to say she made me cry that day making me feel like a bad mom fmind u im disabled I got my own crap she needed to not dd this much regret of that idea to go to goodwill I have peraonality disorder I didnt let that stop me from standing up for myself and my son so how dare she put me in that state of mind to feel low of myself and like I did something wrong she need to not work there just kepp in mind when I go other every other time she follows me like a hawk like ima take something I purchase my items each time and stuff I don't want I put back she should know she complains that I put stuff back wrong and one more thing when it's about 10 minutes to close she forced me to leave the toy section my son was trying to pick a stuffed animal she said no come back tomorrow he didn't get his animal he was unhappy for days days he's almost 2 he knows what he is missing do u know what I had to do for his I had to go to walmart and get him a pricy dog cuz I promosed she lowerd my budget fir the week and my confidence he wanted the pug she he was upset she is working to hard on being unpleasant i'm so upset i'm no longer making an appearance to the store unless I get an apology and I think a kindly apologetic coupon for my unplesesnt life ruining day (wasn't gonna report but I seen someone complain today about her so i'm speaking up. I can get her for harrassment i'm disappointed in this location to much anxiety and dismay. Please help and if this isn't the place I contact please forward this or can I get the email that is so mucn. Rude [censored] people I can understand but physical touch to my son's carseatto enforce hos whereabouts or positing in the now my possed cart ima hesitant on a lawsuit I can sue her especially with covid I need some type of solution more then a i'm sorry this is outrages she is so lucky I didn't call 911 for harassment! I feel really discriminating against me cuz I have a mental disorder like ima freaking scared to go to that store i'm about to sue this lady so if u cant help me with a solution that's good enough to continue supporting that good will cuz I love what u guys do i'm so needing this to be fixed my life is to stressful for this lady

Goodwill sherman texas, we are due to get paid this Friday 6th, and was told we wasn't going to because the lady that signs the checks is on vacation. We live pay check to pay check n it's not right to do this, this is poor business or is it because special needs n handicap people work there they feel they can do us this way. This needs to be handle or this will be reported to the media

I have always enjoyed the benefits of shopping and donating to Goodwill Industries.
Today, 7.19.21, in the Brunswick ga store my safety was threatened by an irrate customer... who said"[censored], I'll cut you" several times, in between the profanity she was yelling at me.
I asked the associate on duty to call management...
in my opinion, he did not handle the situation correctly. I left the store (ready to call 911) as she was allowed to remain in the store.
I feel there should be managerial training implemented for just this type situation.
Unfortunately, I will not shop in that store again.
Thank you
ARLENE SPIVY
Email at this address.

While looking at pillows and large bags I noticed on the wall piles of mold and mildew. The store is in same shopping center as Redners and behind the car dealer. It used to be Franks Nursery and Crafts. The mold is all over the wall on the left side of the dressing rooms. I couldn't believe my eyes. If this isn't enough in formation I could always contact Baltimore County Health Department

The manager thread the harvester road and Saint Charles Missouri location accused me of taken an item from another customer's cart in front of many other customers. I spoke with another employee and asked her three times if an item was available that was on the floor I did not take any items out of any carts. Your managers accusation was inappropriate and improperly handled please look into the quality of your management at this location. I frequent this occasion one to two times a week for the past several years except during the pandemic however I will not be spending any more of my money at Goodwill what a shame.

The Goodwill Outlet in Fort Worth TX is deplorable for several reasons. First, it is filthy. There are flies everywhere and looks more like the City Dump than a shopping Outlet. There is no air conditioning or it is not being used. The average temperatures for a Texas Summer usually range in the 100s. It also smells of fecal material at all times. The bathrooms are filthy. Your Goods Selection is questionable. We twice have come across McKesson Lab Specimen containers. This is no joke. There is definitely a Public Health Risk at this location.

Secondly, no casual shopping is possible because gangs have moved in to the bins and never leave. There are about 20 people who are there daily and stay all day camping out along a back wall where they have made it their business to agressively grab every pair of shoes or something of value that is being brought out. They take every shoe in the place. They are no even shopping for shoes, they are grabbing at anything that resembles a shoe, take it over to their group of buddies who have parked themselves along a back wall for the day, attempt make a match of the shoe to another, and, if they can't, hold the mismatched shoe until they have found the match. They end up with entire shopping carts with nothing but shoes. They obviously have some sort of reselling scheme they are shopping for. This gives no one else a chance to shop for shoes. They are very aggressive and pushy. I am sure they have no U.S. reseller license since they do not seem to speak English. I'm not sure they are even U.S. Citizens. Please address these issues.

Shopping yesterday Monday June 14th, 2021. Manager named Madison at your store in Canton, Ga nit picking customers to death. Has no customer service skills. Just very sharp tone and we spent over 150.00 and she practically made sure both my friends will never be back to this store. Telling us not to touch the clothes on the rack. Not to try anything on even though we did it on the sales floor. Odd that we were able to go to TJ Maxx and do whatever. Covid restrictions are lifted in most places now. She said she would ask me to leave if I tried on clothes there again. Legally she cannot do anything about that since the Governor has lifted restrictions.

I am a frequent online shopper for a goodwill online and I have never had any issues except for the one in Jacksonville. I want to bid on and one a wireless keyboard for my iPad and when it finally arrived in the mail there was no keyboard so I was very upset and not only was my item missing it wasn't even checked before it was shipped out. I did get reimbursed for it but I was still upset because I really wanted it and I still have not received anything as I was supposed to get the keyboard and they never sent it to me they just gave me my money back. Now recently I just paid on and one a small lots of five coach and Dooney and Bourke wallets
And upon opening the box I find completely ugly dirty not even what I purchased in the picture not one of them was what I bid on and one and I'm very upset so I wrote a message saying I want my money back and I want my item shipped to me because this is in fair this is the second time at this one has messed up my order and completely ruined everything for me I don't know what the point of shopping online and bidding on stuff waiting for days sometimes because the beds are so long and then just to get disappointed in the end it's really a shame I've never had any issue with any other goodwill online except for this one something needs to be done because the management there is ridiculous during Covid it should've been a lot easierFor workers to accommodate people buying stuff online considering we're not allowed in stores for the most part but it honestly only got worse in this area it's very sad very disappointing and I will never bid on anything ever again from Jacksonville and I will steer clear and I hope other people do too because it's not worth it unless something gets done This is just gonna keep happening especially with the store

5/29/2021. Arizona, Hunt hwy and Bella Vista road drop off location.
Have been donating to Goodwill for 30+ yrs. First time we have been treated so rudely as this guy who was impolite, nasty and rude.
We arrived early but we saw staff outside and door open. They told us we would have to come back at 10 because they were cleaning up. We did so, we arrived at 10:30 and this guy who wore dark glasses and acted as though he was a general would not let us unload until they were finished with their jobs of organizing and cleaning and moving bins. I said look we are here to unload it is past 10 and we cant stand here in the hot sun (my husband is 80). He said if I didnt like it I could call corporate. Your staff usually answers with yes mam, let me help you mam etc. This guy was nothing but rude and liked pushing people around. T his guy is BAD for your reputation. I will donate to others corporations from now on.

I often donate goods (shoes, furniture, clothes, appliances etc) to our nearby goodwill in Santa Clarita. At times, I would find items that AI would like to purchase but considerably higher prices even compare to Walmart. I've seen my donated goods that are overly priced and it's ridiculous. They are capitalizing on donated goods that are used as if they're new.! The items that are donated should be at least 60% below their retail price or more because they are used and mostly can't be return bec it's final sales. Somebody has to take care of this problem bec it's not right!

Monday, May 10, 2021

To Whom It May Concern:
I have been debating all day whether to send this letter or just let it go. I am a long time happy shopper of Goodwill Stores all over the country. I seek them out wherever I go. I live in a suburb of Nashville, TN and the store I will be referring to is the one in Hermitage, TN.
This is the store closest to my home and I shop there on a regular basis and also donate monthly at this location. I have come to know the management and staff at this store and have always found them to be kind, helpful and very accommodating folks …… until today.
Because I donate so frequently, at the time of donation I am normally given a discount coupon. Today I had one for 20% off which I was hoping to use. I am retired and generally buy things for myself, but mostly friends and family who I feel may have a particular need. Today I found quite a bit of useful merchandise and the cost was rung up at $99.00. The woman ringing up my purchases seemed irritated with me and was rather rude. I'm not sure why. I gave her the 20% discount coupon, but she chose to ring me her way. She said she applied the senior discount and the loyalty discount. The price came to $89. I told her that I would prefer she use the 20% coupon that I gave her because I would get a larger savings. This seemed to really upset her and she got rather loud, flustered and angry with me about my request. She made a rather large scene about it which was really embarrassing for me and put me in an awkward position trying to defend myself, when in reality I had done nothing wrong.
I have encountered this woman on different occasions throughout the last months and find myself avoiding being checked out by her because of her bullying attitude towards people. Up until today I have just kind of written it off and not given any more thought to it.
When I left the store and was loading my vehicle she came out to the parking lot and just stood there glaring at me. She confronted me and was trying to provoke me into an altercation with her. I did tell that with her attitude she should not be working with the public. She said something to the effect (which did not make any sense to me) that "I am so old that I should already be dead".. … referring to me ! I returned the carts to the store and she got in her vehicle and just glared at me.
I am a person who avoids confrontations and will try my best to overlook people's negativity, but this woman really shook me up. I wish I knew her name, but I do know this about her. She is a tall, African/American woman with short dark hair and I did hear her say she was 75 years old and carries a rather large chip on her shoulder. I am sure the store management will know who I am referring to.
I can't help but wonder how many other customers she has been rude and worse to since she has been employed there. She did not know me, but had already decided she did not like me. There are likely many like myself who will avoid being in her line at the checkout and quietly put up with the bullying attitude that she puts forward because they feel they have no choice.
I will continue to shop and donate at the Hermitage store, but I will dread having any dealings with her again. She is an extremely poor representation of what Goodwill stands for and I just had to let someone know .
Thank you for your time and attention …
Sincerely,
M.D. Beerman

I went into your Kia room as I was in the area as I was shopping I saw two incidents where two different customers came to complain about being overcharged. The long was line and I finally got to the front I was checked out by the guy at the register. I even glanced at the stuff in the jewelry counter after my first purchase and bought a necklace on a separate transaction. I left the store and headed to other things. As this day was a busy day I didn't realized till the next day when I went through the bag that I was overcharged for an item I didn't even get. I bought two ladies shirts and a child's dress. Somehow he charged an extra shirt for 4.99 on mine. Since the credit card machine does not show us a total of items on the screen like all other machines typically do. It's hard for us to know what we are being charged.

My husband and I were trying to drop off donations at our local Goodwill and there were other donations just sitting there. As we were putting our things with the stuff sitting there, a very rude employee came out accusing us of taking their donations. When we said we were actually dropping donations off, he continued to say how it looked like we were putting things in our car. He just would not let up. We told him that we would take our donations elsewhere and loaded our stuff back up and left. We will no longer be donating to or shopping with Goodwill and will urge out family and friends to do the same. You should be ashamed to have employees who treat customers with such disrespect.