Hertz
Reviews and Complaints

RR [protected]
arrived and car not ready, women at the counter not polite, she told us you have to wait for the next available van and dont know how many time that will be.I had a paid voucher ;After we received the car we went for dinner and our window was broken outside a Wendys restaurant near the airport.We went back to hertz 1:30 am and of were told that the only available RSV was a hundie which was so small that our baggs didnt fit so we had to make 2 trips to our hotel.Bad manners of people in miami international airport rental.

Date of Loss. 11/18/2015
case number [protected] 2A

Hi

My wife had a car rental because of an collision she was involved in, the rental was set up through a third party.
when we picked up the car every thing was fine we had the car for about one week and she had only used it for travel to work and back.

we had returned the car to to body shop with no problems,
two months later we get a bill in the mail for $1, 907.10
for damages to the vehicle that we did not do.

when we contacted the recovery specialist he was very combative and really rude, we asked for some kind of documentation to show that the damage happend while the car was in our possession. he told the proof was in the bill and the pictures, there was a big gap in mileage from return date and date of the pictures that he sent us.
After being in contact with him multiable times and countless e mails. he sent us to collections and wont even talk to us.

this whole thing feels like a scam i have never met a person so rude and not willing to figure out the problem.

i feel like i have been taken advantage of.
I am very unhappy and i will never rent nor will i ever buy a car from hertz i will make sure that every person that i ever speak will will feel the same way.

Dear Mr. Daniel Folis:

I just experienced the most frustrating and unbelievably
poor customer service from your Auburn California location.

My tale of frustration began on March 18, 2016 when I was
returning a car rented on march 11, 2016. This was on rental agreement [protected].
Upon returning my rental, I asked the rental agent, Sim, if my wife
could pick up a Hertz Gold Plus Rewards rental for me the following Thursday,
as I was going to be out of town until after they closed and I needed to get an
early start the following Friday. I also asked if she could be listed as a driver on this rental. Sim asked if she was on my same insurance
policy and when I replied that she was, he let me know that both of those issues would be fine.

On Sunday, March 20. 2016 my bank called me to inform me that my card had been fraudulently used in Las Vegas. As a result, they canceled my current bank card. On Monday, March 21, 2016, I went to my bank to get a new card issued. It was sent to me on Wednesday, March 23, 2016.
On Monday, after leaving my bank, I drove to the rental office and asked Sim if this was going to be a problem, or if they could use my wife’s card since it is tied to the same bank. Sim
was unsure, but didn’t feel as if it would be a problem. Because he was unsure, he asked the three people sitting in the office; Matthew, a lady sitting where you couldn’t see her (but could hear her), and a young lady leaning against the door as there were no more chairs. They all said that thiswould not be a problem.

On Thursday, March 24, 2016, I left for Los Angeles, where I rented a Hertz vehicle for the day. At
2:00, my wife went in to pick up the full sized car that I had reserved under reservation number G8822010419. They informed her that the car we reserved to carry five people was not available. Instead, they had a Mazda 5 that we could rent, but it hadn’t been cleaned yet. Could she come back later? At 4:14 P.M. I received a call from Matthew from the Auburn Ca location. He informed me that my card was not on file and therefore couldn’t be used for this rental. I explained what I had discussed with Sim and that I would get him the number on the new card. Matthew said he would call me back. He never did. My wife called me and explained that they needed the physical card attheir location since it had never been processed for use on my account. I pointed out that it had been swiped that morning at LAX. Didn’t matter to smug little Matthew. He needed my actual cardor no rental. When it was determined that I was about to board a plane home, he said to reserve a car on my point for5:00 the next day and he would override it and give me the car first thing in the morning. Mind you, I was planning on
leaving at 4:00 in the morning and the location didn’t open until 8:00. I went on to the site that night when I returned home, approximately 10:00, and couldn’t reserve a car with my points because they were no longer in my account.
On Friday, March 25, 2016, I returned to the unfriendly and completely lacking in interpersonal skills Matthew and explained about the points and he simply shrugged his shoulders and said “oh well, there’s nothing I can do about it” Since my head was about to explode with anger at this point in time, he called someone and got their input. Even this was frustrating as he closed the door in my face to have a private top secret conversation about this unreasonable customer.
Your operation in Auburn is quite simply inept! From the top down, customer service does not exist. Please make sure my UNUSED points are returned to my account. By the way, reward points are meant to make you feel good about using a business. All of the conflicting rules given to me, the difficulty of use, etc. made this transaction the exact opposite. Inspect what you expect. If this is what you want customers experiencing, you’re good. If you expect something different, get your finger on the pulse of your operation. It’s all jacked up!
Sincerely,

Mr. Gregory Stuck

Hertz switzerland the worst service ever!
I rented one of your cars, through the lufthansa website, for two months. During this time I had to change car twice due to the lack of maintenance hertz gives its cars.
Besides the bad service I have been charged extra fees, which should be removed.
Don´t tell me to send a private message, I have already done that and no answer has been received.
I am very disappointed with your service.
Rental agreement [protected]

The manager at the Tampa airport on Sunday March 27, 2016 at around 0900 was exceedingly rude. In all my extensive travels, I have never met anyone in the travel industry that was so rude. I presented to the customer service counter with an overcharge and the staff there indicated that the manager had to address it. They did call her. It took over 20 minutes for her to come to the service area, a time that surprised her staff, they were about to call again, but she did arrive. When the manager entered to customer service area, she did not look at me, walked right past me with out acknowledging me, she did not introducer herself or state her title, she did not ask my name. She took a position behind the counter and was clearly posturing that she was annoyed at being there. I began to explain that when I first rented the car, I was told that I could have a special offer upgrade from a Ford Fusion to a Chrysler 300 for $65 more for the rental period. The manager interrupted me and stated that that did not happen. I told her (pointing to my wife and daughters) that we all heard it. The manager would not even look at my receipts so I could explain this. She again stated that this did not happen and refused to listen any further. I asked how we could resolve this- she sated that the contract stands. Instead of working to de-escalate the conflict, the manager clearly was intending to escalate it. Growing frustrated, I told her (I hate doing this) that I had two earned doctorates and that I know what I was told. Admittedly, I did not look at the original receipt in the charges section- I focused on other areas that the rental agent was reviewing. I am not a frequent car renter, but I have always rented at Hertz and am familiar with this kind of at-the-counter-upgrade offer and I trusted that the agent would do as she indicated. Many of my preferences are pre-set via my Gold account. This is a mistake that I will not make again. Growing increasingly frustrated I tossed my Hertz Gold Card on the counter and told her to keep it. She walked away- no acknowledgement, she did not care. She displayed no sense of company or customer “ownership.” Hertz, if you have a security camera, I am sure you can view this. I used to run a small business that was highly dependent on customer/patient relationships. We were careful to inform all staff, especially our front counter and phone staff that they were to reflect our values and our loyalty and care for our customers/patients. This manager directly reflects on the leadership of Hertz- she is a exceedingly poor ambassador. Quite frankly, I cannot fathom how she holds this position. I turned and left and exited the area before I said anything that I would regret- I already regretted tossing my Gold Card- I usually have more self-control, but this manager utterly exasperated me. As my family followed my out of the customer service area, my trailing daughter heard the manager call me an “###” under her breath after I had exited ahead of my family. Hearing this from my daughter, I just left- I do not make it a habit of arguing with a fool. II informed them never to treat a customer like that- unfortunately I also had to tell them to never lower yourself to tossing the card. Hertz can do with this information as its wishes, but I am placing a hold on the charge with Visa until this is resolved, one way or another. All very sad, especially on Easter.

Rented car in spain. Car had marks as listed on contract. When I got back got back, the gentleman said I had scratches on the sides. I did have to park near bushes on Both sides but they are scuffs not scratches. Scratches I could bave covered In an automatic car wAsh. The Local rental joint in spAin wants to charge over 1000 euro. I want you to know...this is the second time I have had trouble with Spain. I also want you to know if this stands and I do no get an amended bill, that I have a choice and will end my business with Hertz. Please let me know soon as Possible as I am on a rental now from hertz and have an over 30 day rental coming. I look forward to your response within the next few days. If I do not hear, I will assume you back Spain And will move to another provider. Dennis Clay.

Warning – this is not primarily a rental car business!
The business model at this Hertz concession seems to be an insurance agency first, a timeshare marketer second, and a rental car business third.
When you arrive at the airport, before you go through customs, there is a row of counters, including Hertz. We stopped by there and the man seemed to be very helpful, warning us not to be stopped by any of the timeshare marketing people in the airport. This appears to be very helpful, but is part of the scam and it will come up again later in my experience.
Arriving at the agency, the deal is basically this – a midrange car (by Mexican, not US standards, which is fine) costs about $10 a day. Too good to be true? Yes. Of course, there are the innumerable add-ons (which you are led to believe are taxes, but include plenty of Hertz fees), which doubles the cost of the car to a total of nearly $20 a day. But the scam is the insurance – nearly $60 a day for full insurance, $45 a day for 10% deductible. So, now your $10 a day rental car is a $65-$80 a day car. And the business model is this – the insurance rate of $60 a day is an annual rate of nearly $22, 000 dollars. Bear in mind that the tinny little car we rented doesn't cost $22, 000. You might be tempted to not go for it – but beware, there have a way to beat you at that game – see below.
Then, they herd you out into the garage, where we waited a long time for our car. There was no one ahead of us, so it was unclear why we were waiting, until we understood what happens next. At a counter in the garage is a lady who pretends to be there to help you find your way. After a long harangue about a lot of nothing, it becomes clear that she has nothing to do with Hertz and is instead a time share and activities salesperson with some nonsense about giving you a $200 discount on the car rental if you go to the time share sales pitch. So, in the end the guy outside of customs at the airport was not saving us from the timeshare scams, he was maximizing the chance that we would fall for the timeshare scam that Hertz is running. Clever, no?
Then we noticed right after we drove off of the lot a tiny (less than 1 mm) chip in the windshield. When we got back, of course the guy goes over the car with a magnifying glass and finds the chip. Then, he seems to be unable to find the photo documentation of the check out of the car, so I am forced to sign a damage report. No doubt, I will be charged for a chip that the last person who rented the car likely also paid for. So, having opted for the 10% deductible insurance for 5 days cost me about $230 and I will probably pay hundreds more for the chip. So, you are warned, this is in effect a minor form of extortion – either pay the full insurance or they will find a way to charge you for damage.
My guess is that the Hertz scam is no different than any other agency and that this is the way that business is done in Mexico. Your best option is to consider not renting a car at all, or just eat it and pay for the full insurance, even though it is a complete rip off. And you can completely avoid the timeshare sales scam by just ignoring the salesperson at the desk in the garage.
Good luck!

I have received invoice to my visa credit card by hertz italiana spa roma (Ita), dated 11th of february 2016. Sum is -47, 10

Please, could you check reaseon of invoice and I appreciate any extra information. I haven't use any services by hertz during last 4 months and I haven't regornize any reasons to invoice me.

Please, could you respond to my email

Regards

So I want to rent a car because my cars at the shop at the North Texas in Fairfield California there's two African-American guys that don't even smile they just look at you like oh my God and they're charging me $50 I don't have a card to you know get over there so they're charging me $50 for them to come and pick up the rental that I rent and then I need to walk to the shop on my cars out to pick it up there so freaking rude they don't even smile I will never rent from Hertz again my God

Upgrade scam in fort lauderdale
The rental agents are very likely paid commissions for total dollar value or rentals or upgrades.
The scam
You order a compact car and when you get to the agent you are offered an upgrade that you cant refuse. But, the total cost is not disclosed. Just the car rental. So you accept because it a limited time and you take the insurance as its a high end car but at the end you discover that you 38.00 per day rental has grown exponentially and is now ten times what you expected. This, that and the other. No apologies. You just got... Crooks and thieves.

We rented a car at Heathrow airport London. Three weeks after the return of the car we received an invoice from Hertz showing two charges of 107 GBP each for a penalty charge notice. This was described as a parking fine in
Croydon. When we tried to investigate, we were unable to get detailed information as the case was closed when Hertz paid the fine. This deprived us of the opportunity to challenge the notice. We have now been charged $300 on our credit card by Hertz without our knowledge or consent.

Rented a car via web at Madrid Airp, Spain.
Returned on January 2nd, 2016.
Obviously signed the Pre delivery Insp form at the office, not seeing the car parked outside.
Scratches were every where on the Rims but one was not reported on the form.
When you pick up the car nobody is there to assist or to talk to at the parking lot.
When I returned it. I was blamed for an additional scratch on the rims, one of the many I believe it was there already.
I have now been charged 116eu on my CC after 3 wks.
I use Hertz so much on my frequent business trip, they can easily check on my Company Cr Card.
Never again.
Can't stand being pulled around.

I have received 4 messages of 4 transactions deducted from my Visa card on 26-jan-2016 for a total amount of 352€ for no reasons keeping in mind last time I delt with hertz Italiana spa was in September 2015 and the amount was 279€ was deducted from my account already... I will definitely never deal with u again and I'm going to go with this case through the court and trust me I'm going to back my money no matter it takes.

I rented a car online and had a friend drive me to the Tyler Airport. I got to the desk and there was a sign stating that they would be back. The sign said they were cleaning, moving or refueling a car. An hour later, I was still waiting. The other 2 car agency agents there stated that the employees go home early all the time. It was on 12/27 at approximately 730 PM. They are supposed to be open until 11PM. At 900PM, I finally rented from Avis at TWICE the cost. I called Hertz while I was waiting and they sent an email to their district manager. They said to expect a call. NEVER received a call. I am totally disgusted. I missed nearly 2 hours visiting with friends on my final night because I was at Tyler Airport waiting for a Hertz employee to show up. Why post a sign you are coming back when no one did?

Reservation for an intermediate vehicle made on 04-26-2015 with Hertz car rental located in the airport in Cozumel, Mexico. Rental was for Dec. 12, 2015 and returned on the 19th. Rental cost quotation is 131.25 for the week. Upon arrival went to the Hertz rental booth and spoke with a female agent named "Anna". Provided Anna with my confirmation number G-[protected] and was asked for my drivers license and credit card which was provided. Anna then handed me a computer print out and asked if I wanted a liability insurance which would cover an accident had I struck another vehicle or pedestrian. I inquired what the cost would be and she related about $25.00 a day extra. I then inquired what would the total cost of the rental be including everything necessary and Anna replied "the total cost would be $274.00. I agreed to the amount and was required to initial seven lines on the rental record and to sign the bottom of the page to which I did. After signing the paper I once again asked Anna what the total cost would be to which she replied "as I told you, $270.00". At this time, I asked Anna if two other same type of vehicles would be available at the same cost for my son and a friend who was arriving a half hour later to which she replied "yes". I waited until their arrival and directed them to Anna for the rentals. I related to them in front of Anna that the cost would be $274.00 for the week and that is with the liability insurance. Anna began their paperwork and I left with my wife to the car lot. I returned on Dec. 19th around 11:30 am and turned the vehicle in to Miquel who is the attendant in the parking lot and works for Hertz. He requested my paperwork which I didn't have with me but told him I would go back in the check in area and retrieve it from my wife. He told me not to because everything was fine and he would call Anna at the Hertz booth. I went to the Hertz booth and found several people were ahead of me to rent vehicle and had to wait 30 minutes to get waited on. Anna took my paperwork and handed it to another male person at the computer who entered something into the computer and within five minutes printed out my rental charges. He handed me the papers and the cost was $468.00 instead of the $274.00 that Anna told me. I related you must have made a mistake this amount is no where near what Anna told me. Anna then took the papers and showed me charges that she never admitted when I was renting the vehicle and that I had signed and initialed for these charges. I was very disappointed at the total cost and perhaps they felt guilty about their faulty sales pitch because the lowered the price to $435.44 which was not the verbal cost that Anna provided to me several times. My plane was boarding and I couldn't stand around to argue the close to double amount of what they were charging me but I did inform Anna that they got me this time and will never get me again. They same practice was done on my son and my friend's rental. This is certainly a fraudulent practice and is not good for the Hertz Company and worse for customers who rent your vehicle without full disclosure of costs and charges. Needless to say, I will never rent another vehicle from Hertz nor will my son or my friend and anyone else who will read the fraud that Hertz allows to occur to its customers. I would strongly suggest that Hertz in Mexico review their policies for explaining the rentals. It's shame on the Hertz Company and Mexico for allowing this.

I reserved a car for pickup in Montego Bay Jamaica on December 25. There were no cars available when I got there. Hertz should have known a head of time that based on their bookings that no cars would be available. If I had known then I would have made alternate arrangements for pickup. Hertz however decided to hook me up with another offsite company which after they took us from the airport to their home based operations we were left with a 2004 very used Toyota Corolla. It was a total disaster. We were stopped by the police and only to be told that there were no insurance on the vehicle. The front tire blew out later which we had to replace with the spare and when we brought it back to the company they had the nerve to say that we must pay for the tire. A tire which had only 3 lug nuts.