Home Depot
Reviews and Complaints

veteran / tried to ask if i could make purchase over the phone ( yorkville, il. local store which i try to support ) without coming into the store and still get military discount . at 77 years old i dont want to be exposed to covid and just wanted to do curbside pickup . i was refused . i made purchase of item at lowes ( got military discount and free delivery ) . poor treatment for veterans .
home depot has lost me as customer for big box items, will continue to shop at lowes until you do a fix .
michael r dean

WE ordered a refrigerator online to be delivered today 2/10. Firstly, they delivered it basically threw it in the middle of the floor. Said they could not hook it up we even was moving out the old one for them. To make a long story shore the ref and freezer handles are missing. You cannot get a hold of anyone in the delivery department. I called the delivery guy back because I had his number he basically told me that was common I have to contact Home Depot. Also they scratched the front door. After we removed the plastic we seen it it is bad. Don't ever ever ordered appliance's to be delivered from Home Depot. I have been in the apartment business for 30 years I never seen such a poor delivery service (Spirit) is the name of it also the delivery person asked the resident if she had any pain pills he hurt his back. This was a nightmare.

On January 31, 2021 I needed to rent a sewer auger from Home Depot. I picked the Chinook location in Calgary due to its proximity to my residence. I contacted the Chinook location via telephone to see if they had the sewer auger I required - and they did. I then specifically asked the customer rep if Visa Debit would be sufficient for the deposit for the renting the tool. I was told by the customer rep, Mohammed, that Home Depot did indeed accept Visa Debit for the deposit for the rental.
So I proceeded to Home Depot Chinook and picked out the auger I desired...and then went to do the rental agreement where I was asked to produce a credit card for the rent deposit...I passed the sales rep my TD/Canada - and then was told that visa debit was not sufficient for the deposit! When i offered cash for the deposit as a 2nd solution I was told that HD could not take cash either for the deposit!
I am upset that i was told misleading untruthful information by the customer support that caused me me to waste valuable hours on getting my sewer line fixed which manifested into having tenants quite displeased that the the work was not done.
I specifically called HD Customer Service to ask that one question - if Visa deb okay for the deposit - as I did not wish to waste time going to Home Depot to rent if they did not accept VisaDebit - but nonetheless my time was "wasted" . Consequently it will be a long time before I give HD any business.

Purchased online and delivery date is 02/24. Received credit card bill and payment is due by 2/21. How and why?!?! Item has not even been delivered yet? Is this legal? Why would they bill if the item is still with them? What if the delivery is delayed? I don't understand why I am expected to pay for something I don't even have yet. When I called customer service I was told that they need me to pay because they need it to order the item from the vendor! What kind of arrangement is that? They won't be able to order the item without the customer's money?!?!

I have been shopping at this store for some time now and the service continues to go from bad to worse everyday. I have had multiple bad experiences with this store and have requested multiple times to speak to the manager and have never spoke with the actual manager. I'm not sure what your policy is but if I call the store and request to speak to the manager, everyone says they are the manager. My final bad experience was the kitchen cabinets that I ordered November 7, 2020, and received January 22, 2021. Again made a request for the actual manager to call me and I still have not received a call. I believe her name is [protected]. This person has never called me after leaving multiple messages.

Delivery was supposed to be Tuesday, Jan 23 between 3=7 were to call me the day before (NEVER DID) was to call the day of delivery. My wife said they never did, they said they did, but got no answer (Who' lying - my wife or the delivery people. Talked to Home Depot and they said the delivery people called. They were very understanding, but the delivery people are not part of Home Depot. I had two people waiting to help and set up. I'm 85 and can't help lift things. The Cost to me was 200.00 for them to wait. Do I have to suffer the cost because of their failure? My wife was home and we were at the house I'm remodeling.
Now I'm told they will deliver Friday and I'm to call Home Depot to find out if this company has called me on delivery time. I feel someone has to help me pay the cost of having people available at delivery time. The man from Home Depot was Richard and he was very helpful. I expect a reply 8:00 am
January 13, 2021

I have my receipt and original store credit issued receipt with last four digits. the manager looked it up and verified that card has not been used but she cannot cancel it and reissue. Thats insane, then why take my drivers license to issue if you can't even control it on your end. we own an HVAC company and spend thousands here a year. Not anymore. This is unheard of. Please Explain or resolve I will be contacting the BBB if not as I read others have had similar experiences. It is theft on your end. You can see it was mine and issued but can't cancel and replace. I don't buy it!

Thank you,
Dr. Christine Felitsky