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KFC Complaints 3462

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E
4:41 am EDT
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KFC employee who refused to serve tourists

Dear Madam, Dear Sir,
On April 9th we were in Cuzco during our Perú holiday. Around 15h30 we wanted to order something in the KFC restaurant at Plaza de Armas in Cusco with 7 people. The female employee who was in the restaurant at that time said there was no change at all, so we could not pay (and thus not order). It all looked like she did not want to serve us. We waited a little bit until other (local) people came in. As we expected, there wás change available (the people paid with a note of 100 Sol and got change without any problems).
We felt really discriminated, probably because we were tourists. It is a shame for the KFC restaurant, both for the image as for the earnings (we went eating in the Mc Donalds at Plaza de Armas with the 7 of us, were we had a great service and meal).
In the KFC restaurant, there were signs of anti-discrimination. This makes it even more strange…? We could not believe this, never experienced something like this.
That is why we really wanted to communicate this and put a complaint!
You can find some pictures in attachment, taken in the restaurant, also pictures of the female employee who refused to serve us.
We would be interested to know how this case will be handled.
Thank you very much in advance!
Kind regards,
A tourist group from Belgium

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S
8:30 pm EDT

KFC no military discount, no senior discount..

went to kfc today April 28th at n. center ave, somerset, pa. 15557. was disappointed cause i gave a 1.00 discount coupon and they don't give the military or senior discount(we're 73 and 80), and hubby is a veteran just because i had a 1.00 coupon...can go to other places as Wendys and get senior drinks free and military discount w/ my coupon!
Ticket # = 4279...
Jessica was the cashier...
we enjoy kfc but will have to go to places that honor our age n military..
would appreciate coupons or gift card.
Thank You
Shirley

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C
10:23 am EDT

KFC cleanliness

We stop in to a KFC on Brookdale Ave. I am a shame of the store. it is very dirty. chairs, tables walls floors are blacken with a long period of dirt. you hiring people to work in the food sales and does not know how to clean, which is one of the big important to make your customers welcome and that the food you eat is safe. You just lost a customer until the place gets clean up.

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C
5:02 pm EDT

KFC the food

I just ordered from KFC on Hyland and New Dorp Lane the food suck the cashiers gave me a $5 full up instead of the $10 big box and the only reason why I kept it was because I already had threw out the receipt but the Gentelman was very rude he barley wanted to take my order the and rushed me my food forgetting to give me sauce and napkins I didn't even have a fork for my mash potatoes and the chicken was burnt please get better staffs i'd hate to see KFC go

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Update by Charletta
Apr 27, 2018 5:04 pm EDT

Oh yea and I asked the Gentleman for lots of ice looks like because of his attitude he put little to no ice because as well know ice take forever to melt and there was little to no ice in my drink

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M
8:05 am EDT

KFC food / service

Went to KFC in Irmo SC at store No# H665029 ...I go through the drive-thru at this store at least once a week...Its almost always something going wrong at this store..If I order grilled Chicken they either don't have any up or of they have chicken up it xtra dry...I went into the drive -thru on yesterday at 5 :47pm Made a order ask for grilled chicken like I always do ( the No#10 Big Box) I also asked for a large coleslaw and the young lady told me I couldn't order a large coleslaw ...Why is that when I'm paying for the coleslaw...She went to get the manager and I had to explain to the manager that I want the big box with a large coleslaw and she precided with my order...So I get my order get home and low and behold they still didn't give me all of my order..The large coleslaw wasn't in the bag a small was in the bag but I asked for a large and I looked at my receipt I definitely paid for a large Coleslaw...I don't understand what the problem is with this store..I go to this store because it's 2 minutes from my house..I decided to either stop going to KFC or travel 3 miles to the next one to get my grilled chicken..This is ridiculous...

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A
4:51 pm EDT

KFC poor service/raw product/lack of product

4-22 @6:58 pm /Ticket#3153 /Store #J718300
I ordered the 3 wings and a biscuit it was not available- No wings as an alternative I ordered the 5.00 box breast and left the store. I had to return the breast was not completely cook- RAW and bloody inside. they took it before I could get a photo The cook came to the front of the store was rude and offended because of my complaint. I was given another breast. I left the store. As I tried to eat the breast I realized I had been given a dry breast it was so dry I could not chew it. I was too far gone on my was back to Atlanta to return. I am EXTREMELY disappointed with the service I received and the Management. which I never saw or spoke with. the cashier Gerald and the cook handled the situation very poorly. Sad...I want a refund.

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R
12:26 pm EDT
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KFC service

My wife and I frequent the KFC in Boone NC. often. The past three times however we have asked for the Extra crispy 20 pc meal deal we have been told they were out. I can understand 1 or 2 times or even if we tried during peak hrs but these were times that there were no cars in line or very few (1 or 2) customers inside. I'm sure I'm not the first to complain, but one of the reasons I go to KFC is for the extra-crispy.

Thank you for listening,

Bob & Carol Forbes
356 Old Turnpike Rd.
Boone NC. 28607

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T
12:31 am EDT

KFC appalling service

I went to Woodmead KFC in Johannesburg to buy me some sweet chilly twisster got into the driveway and placed my order and the lady told me it'll take about 6min to prepare I then drove off to the collection section. The lady said I can wait at the parking lot she will bring my order. They took more than I'd expected I went in to find my order on the floor. The lady didn't notice I was behind the counter she picked up my order and wanted to place it in another packet. I then asked her to make me another twister the attitude that she gave me was out of this world. I am very disappointed at the services offered I still have my proof of purchase to serve as proof. If this is how KFC treat their customers they should think again.

Ps Tanya the disgusted customer

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R
11:20 pm EDT

KFC horrible services terrible employees.

To whom it may concert.
Please take this as a constructed criticism
Two days ago I went to the Location KFC # E648030 at 720 NW 37th Ave. Miami FL. 33126
at approximately around 1: pm The location inside was extremely dirty and employee with extremely bad attitude and appearance they seem to be angry with each other and taking it out on the customer
There was a long line and some customers were leaving frustrated for the lack of concern or courtesy been demonstrated by the employees
I went to the drive-thou today approximate 9:30 pm there was one vehicle at the drive-thou speaker and they were a being acknowledge
However, once their order was taken they were instructed NOT TO PARK in front of the takeout window and wait; This went on for 12 minutes
Finally, it was my turn I got to the window the customer which had picked the order ahead of me came back walking to the window and started to argue about their orders been uncompleted so I just backed up and left
It seen like the management do not care whether or not the business is successful
Thank you very much and hoping not to offend anybody.

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R
11:07 pm EDT

KFC bad service

We have been to this Kfc / A&W 2 weeks in a row on Tuesday, it is buy 1 papa burger meal get 1 free. We have been told both weeks, sorry we have ran out of patties, this is at 8pm mind you. I find it hard to believe that a fast food restaurant that sells hamburgers daily, would run out of patties 2 weeks in a row. Last week we left this week my husband ordered but i refuse to eat at a place that chooses to lie to their customers. The services is bad anyway, i am sorry but this just takes the cake.

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L
11:06 pm EDT
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KFC dry chicken and burnt corn. we bought a 20.00 fill up at store number e080017 in tumwater, wa.

So I took my food back up to counter, and showed them how dry the chicken was and how burnt the corn was and I told them the only thing that was good to eat was the biscuits and the cold slaw .they didn't offer to anything. I think they need to talked with on how they preparing the food. When you order dark chicken it should be moist you couldn't even taste the chicken it was so dry. Thank you Linda Flahaut

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A
8:51 am EDT

KFC everything

I worked at KFC back in the 70s when I was in high school and it's been one of my wife and I favorite place to eat. We have tried 3 different KFC's in our area called in to complain to no avail nothing has changed nothing has gotten better. Three times the Cane Run Road KFC was like a jungle inside laugh and running con each other the N word we stood in line 20 minutes while all this was going on I called and complained we went back again and they're having dishrag fights doing the same thing. The KFC on Dixie Highway in Pleasure Ridge advertisers grilled chicken they never have it they told me to call one or two hours ahead of time if you want grilled chicken and nothing was offered in its place not even any kind of discount either time this has been the third time. The KFC in Radcliff Kentucky twice we have paid for the buffet only to find out there is no chicken available we would have to wait 45 minutes this happened to straight weekends and the third time we stopped we checked and there was no chicken so we did not eat there . Through this I am sad to say you have lost several good customers that has been long time KFC lovers and a lot of other customers in the store was upset too so you probably lose in a lot more. All three cases of showed us lack of poor management and we have decided not to eat there again. We were always talk if we had an upset customer over something that we controlled we would compensate them or no way to take care of them to keep them happy, this is just not very friendly workers that you have. After returning to the stores and having the same problems we had called back someone was supposed to call us back but never did if someone wants to call us back we can explain more in death which stores and what happened, thank you

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8:31 am EDT
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KFC mega deal - original-kfc kuwait

Hi,

We ordered the Mega Deal - Original from KFC Kuwait with the below details and as you can see in the attached image the picture of the items available in the KFC website while ordering . And when we received the food it was not the original KFC crispy chicken as in the picture .We request a refund of the same as we ordered to have the original KFC and got cheated with the wrong picture add .The one we revived spoiled the real taste of KFC and the party we planned as nobody liked it.

Order ID : 2754602
Mode : Pick Up
Payment Type : Cash on Delivery
Order Pickup Time : Your order will be ready for pickup on Apr 19, 2018 10:30 PM
Store Name : FAHAHEEL
Store Address : Fahaheel -sec 7
Contact No : 965-[protected]

Requesting your prompt reply from a real lover of KFC.

With Regards,
Favas Varangot
+965-[protected]
[protected]@gmail.com

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M
8:47 pm EDT

KFC service

I have been coming to this kfc for years and i had never in all the years coming here got such bad service the cashier here is really rude always has an attitude but today he was just out of line i came in he never greeted me and i just gave him my order he never asked what type of chicken i wanted i ask for lemonade and he gave me water then he didn't put cheese in my order of the famous bowl and he forgot the cookie because i got the meal and he gave me such attitude I just wanted to enjoy my food it that so hard i paid for it its not like it was free

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J
3:44 pm EDT

KFC service

I went. To KFC drive thru it is 20 minutes from my house, I ordered a 8 piece meal with 1 side of mashed potatoes and gravy and 2 sides of coke slaw. I received 1 side of mashed potatoes with no gravy a side of Mac & Cheese and a side of green beans. This is the 2nd straight bad experience I have had. I will be going to the closer Bojangles from now on.

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12:58 pm EDT
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KFC services very bad

I went to go eat at kfc and the cashier was very rude . I ask her for 3 combos andshe put it 4. Went i as her why she put 4 she try to blame it on me. I asked for the manager and the manager was even more rude the the cashier. Infront of all the customers. You guys need to do something urgent in that kfc because the services if very bad all the lime 2333 Rockvale Rd, Lancaster PA 17602

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8:31 am EDT
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KFC chattanooga, tn store on east brainerd

My wife, our 5 children, and myself absolutely love KFC. However, this restaurant has pretty much shown me the franchise owner isn't anywhere around and doesn't care. After a year of attempts to eat there, we predictably encounter the same behavior whenever we stop in:

- Routinely ignored while at the counter
- Unfriendly, condescending behavior from employees
- Extremely uncomfortable dining room temperatures
- Dirty and unkempt
...and now for the final straw...
- Employee was sweeping the top of the dining tables with the same broom they were sweeping the floor with

In a year of being here, we've only successfully purchased food one time. We've stopped in roughly 6+ times. 5 times we walked out.

Would love to see someone fix this store. It's a shame.

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10:00 pm EDT
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KFC sanitary conditions on food trays

My husband and I ate lunch at the Pines Mall KFC (Pine Bluff, AR) on April 16, 2018. We both ordered the buffet. My husband noticed that the cashier taking our order was taking dirty trays, wiping them off with a paper towel, and re-using them on the customer's order (our included.) All the while, there is a young lady washing trays in the back. We went a head and ate our meals, but was not very happy about having a dirty tray (s). The men's restroom was also out of order, and I have been in at times when the floor was so greasy, I nearly slip down. I'd go somewhere else, but the closest KFC is over 20 miles from my home. Please contact management, and ask them to retrain their help.

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M
6:57 pm EDT

KFC $5 fill up pot pie

I (monique Jones) purchased two $5 fill ups (pot pie) and two chicken littlest for my father (Timothy Jones) and I. As I was eating the pot pie, There was a roach found in the pot pie I just ordered that my son and I were eating from. I am working double shifts at my job but before I went back to work, I stopped to get my father and. My children something to eat. It is very inconvient for me to go back at the moment but I do want my money back and to be sure this never happens again for we like the pot pies.

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Update by Mo'Nique Jones
Apr 19, 2018 7:31 pm EDT

After my visit, my family and I was very dissatisfied and highly upset. We all were very hungry, my son was very impatient for the food to cool down, so as I was looking through my food for some chicken, I spotted a dead roach inside my food. Immediately all of our appetite was lost! We deserve to be heard and our money back! If I did not live so further away from the store and have to go back to work I would have been back at that store the same day!

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12:19 pm EDT

KFC refund

I came through the Drive Thru around 11 am on April 16th, 2018. I ordered the 5 dollar fill-up and my total was 5.35, I get to the window and the cashier asked me if I had any cash. I told her no I only had my debit card. The cashier told me their credit card machine was down but she would try my payment. She hands me my card back and tells me the machine isn't working and ask if I am sure I don't have any cash. I again stated no I didn't have any cash. The cashier then says well the card machine is down. There was no sorry, there was no okay lets make this right and just give me the meal. So I had to spend another 10-15 in another drive thru getting lunch. I was looking over my bank account and I was still charged the 5.35 for a meal I did not receive. I would like my account to be credited back

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About KFC

Screenshot KFC
KFC, also known as Kentucky Fried Chicken, is a fast-food restaurant chain that specializes in fried chicken. The company was founded in 1930 by Harland Sanders, who developed a unique blend of 11 herbs and spices that is still used in KFC's recipe today.

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.

In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.

KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.

Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review Request for refund was posted on Dec 9, 2024. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3488 reviews. KFC has resolved 234 complaints.
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  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
    Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number
    +1 (949) 218-4453
    +1 (949) 218-4453
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    +1 (502) 874-8100
    +1 (502) 874-8100
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    100%
    Confidence score
    Executive Director
    (765) 674-1574
    (765) 674-1574
    Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
    More phone numbers
  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 23, 2024
  7. View all KFC contacts

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