Kohl's
Reviews and Complaints

I love Kohls, just wanted to give a suggestion on some not so good customer service. I ordered a winter coat (available only online), size M and it came in the mail, loved the coat but a little too tight. Went into my local Kohls store (which I love and they employees are awesome) and they said to order another one from their Kiosk (because coat is an online item only). Once it arrived they said to bring both coats in and do a return and exchange so I could get the second coat at the great price I received the first (30% off). Second coat came and Kohls sent me an XL instead of a Large. My PRINTOUT from the Kiosk shows that I correctly ordered a Large (so it was not my mistake). Also online it showed I ordered a large when I tried to return the jacket. Why I am frustrated is that Kohls made a mistake and sent me the wrong size and now the coat is out of stock. I don't know if they were out of stock and just sent another size to me or what. I ordered another coat and I get nothing, not even expeditated shipping. I live in MN so I really need a coat! My local store was great but if Kohls online makes a mistake and there is no one to talk to I am afraid it is another time I will have to start ordering from Amazon. I like Kohls but this is crappy service and very frustrating. Hoping this is a trend for this store.

Sincerely,
Tammy Norman
[protected]

I have never had the most run around ever! Not to mention when I ask for a supervisor I get sent to a supervisor! That is not good! I have paid for a 1 day shipping just to get told that there is nothing no one can do and all i can get is my money back for the shipping! NO MA'AM NO SIR! I needed this blazer for an event this weekend and now at this rate I will not have anything I need! When asked where it is the item getting mailed from I kept getting referred back to UPS website that has NOTHING todo with who is fulfilling the order... This is the most horrible customer service.

If someone can reach me it is at [protected]@yahoo.com

I ordered the Xbox One X deal online where you pay 399 and get $120 Kohl's cash I was very happy to place the order and get what I wanted and then the next day I got my hundred twenty Kohl's cash and then 5 hours later they cancelled my order I've been called customer service where I spoke to somebody and said there was a glitch in the system and he was only going to offer me $15 off my next purchase I was not happy with this resolution. This was not my fault and i think they need to fulfill my order. he then put me on hold to talk to corporate headquarters and I was on hold for an hour and 45 minutes and I just hung up I will call back on Monday. I want to call news station as I want to know how many other people this happened to. I am very upset that this happened.

I tried to place an order for ship to store through Kohls.com on Nov 21, 2018. When I clicked on the "place order" tab, it kept telling me there was an error, but never highlighted the error and I could not figure out what was wrong.

I called the customer service number, [protected]. at 10:33 pm central time. I received the recording about the survey and to stay on the line if I would like to leave feedback.

I spoke with the male attendant and unfortunately did not get his name. I explained to him what was happening and told me that the items I had picked were not available for pick up at my store and told me to pick another store. I explained I was trying to ship to store and not pick up that evening. He repeatedly told me to choose a new store. I finally said if that was the problem, I could do that online. He told me to do that and I stayed on the line to take the survey. I was not at that point going to complain about him, but that the website had a glitch and would not allow me to ship to store. He, however would not allow me to hang up the phone so that I could take the survey. After about 10 minutes he asked me if I was still on the line. I said yes, I was waiting to take the survey. He then started screaming at me that I didn't get to take the survey because I refused his help and went on and on yelling at me. I hung up before he finished, which is what I am sure he wanted so I could not take the survey.
This is the 2nd time that a caller has not hung up, so you could take the survey. I didn't realize that is what they were doing the first time.
I wanted Kohl's to aware what is going on at the call center.

I will not call it again and am just about to the point where I will not shop at Kohls because of lack of customer service and also because they take back the kohls cash when you return an item, even though you spent way more than you returned to support receiving Kohls cash, but that is a different complaint.

I would like an apology from Kohls for this incident. I know there is probably no way to find the employee, but the Kohls company needs to be aware of what is going on within their company

On thurs night 11/22/2018 I made a purchase with my bank credit card after being told by kohls associate that kohls debit wasn't working & all transactions had to be cash or credit. After leaving with my purchase I received 5 text message alerts from my bank stating I had been charged 5 times one after the other for the same single transaction & purchase I had made! This error caused my account to become zero balance including being charged over $100.00 in overdraft fees & I was unable to continue with all my other black friday sales shopping I had planned to do due to being over my limit my bank allows! The worse part is how kohls was aware of the problem as they had told me over the phone that same thing was & had been happening for hours prior to other customers. Kohls only concern was making sales instead of informing their customers of this problem that was going on with their system! This is my 2nd e-mail regarding this issue! Kohl's needs to contact me to make this right along with compensate me for all my black friday sales lost due to their system error!

Hello, My name is Cheslyn Harrop, and I have a complaint I need to make and I would like this complaint to make its way to corporate or whoever is responsible for returns/adjustments and I would also like this to reach the General Manager of the location on Bald Hill Road in Warwick, Rhode Island. I dealt with some VERY rude customer service associates today who denied me a refund when I purchased my item six days ago and I'm within the window to return. I first wanted a price adjustment because the item is cheaper today (and being a manager for a retail corporation myself, I know that this is allowable) and they denied me that (Joyce and Marie) at the location on Bald Hill Road in Warwick RI. When I asked to return and repurchase they denied me that too. I have every single right to return my item. No explanation given, just a straight up no and they couldn't get me any details as to why and they never offered to have me speak with a manager. With it being Black Friday and I went it about 15 minutes after they opened and I was exhausted, I wasn't going to call for a manager at that time, but I have written this complaint on every single medium that I can, facebook, messenger, your feedback site, corporate, everything. Worst customer service I have EVER received. Very unhappy with Khols. This needs to be adjusted for me, no matter how many managers I need to speak to. I purchased the instant pot 10 in 1 on 11/17/18 for 209.99, 162.63 was the final price after taxes and coupons were applied. The sale price for today is 99.99, and the sale only goes until 1PM. As I said, being a manager for Staples, I am aware of what the registers can and cannot do, and I'm aware of what the customer has the right to, and what a customer first atmosphere looks like. This was an unfriendly, and rude interaction. It seemed as though they didn't want to be working and didn't care to speak with me at all in regards to the situation. I made sure they knew I was taking down their names and that I would be speaking to all the managers that I can. This is a substantial discount for today, I only purchased this item 6 days ago. There is no reason why I could not return it and repurchase it at the lower price. I would have been willing to get in a long line and wait to do that but they denied me before I could even really finish my sentence. I need to be contacted by a manager immediately and I will keep reaching out and speaking to whoever I need to to get this matter fixed and addressed. My phone number is [protected]. Thank you.

-- My desired resolution is my adjustment and for the general manager of this location to know how I was treated and the women who handled the situation, Marie and Joyce.

Placed an order using accrued Kohl's cash. Received a further email that the order was canceled. Called. They asked a number of security questions to verify that I had placed the order. At the end of the numerous questions they needed to text me a code. I gave them 2 different numbers to text and I didn't receive any code. At this point, I was told that in order to process the order I would need to take the order into the store with several forms of id and get it processed that way. Taking several hours out of my day to go and place an order at the store is not the way I wanted to spend an afternoon. After reviewing online consumer complaints, it's clear they don't want to honor the order and redeem the Kohl's cash With so many retail options, I will no longer be shopping at Kohl's.

Kohl's shipping sucks! On 11/1/18 I ordered some merchandise and the shipping said "standard ground" which to me meant either UPS or Fedex. I received tracking info only to find out that $8.95 I paid for shipping was actually "Fedex Smartpost"! Initial delivery was to be on 11/9. I checked on 11/7 to find that "shipment damaged, not able to deliver". However, there was also a comment that the shipping info had been sent on to the post office and to check back in 12-24 hours for updated information. Checked back on 11/10 and still no change in tracking info. Sent an email to Kohl's on 11/10 with no response. Called Kohl's customer service on 11/11 and was told by the customer service rep that the package was on it's way! Told him about the damage/unable to deliver report on the tracking info and he reiterated that the last post says it is on it's way and to wait until 11/12 to call back if I don't receive the package. Called back on 11/13 since there was no mail delivery on 11/12 due to Veterans Day holiday. Called back and reiterated that the tracking info still not updated. Said I wanted to reorder with expedited shipping. Rep said he could not expedite but could give me 200 Kohl's points! WTH! Told him that was unsatisfactory and to issue me a refund. He told me it would take 14 days! I asked to speak with a supervisor who told me before a refund could be processed Kohl's would have to receive the merchandise back. I asked him what if the Kohl's does not receive the merchandise. His response was that it was not Kohl's fault. What kind of response is that? Called back on 11/14 to verify that my refund request was submitted and was told that it would take 7-14 days. By the time I receive this refund, this entire order will have taken almost a month to resolve.

My advice to anyone shopping online at Kohl's is to order online and pickup at a store nearby so you won't have to deal with Fedex Smartpost which is the snail mail shipping method used by this company!

I have tried MULTIPLE time to get this handled by Kohls. Earlier this year I ordered a wine cabinet online using a combination of the Kohls cash and my own credit card. I paid using $115 of kohls cash and $83.52 on my credit. I received the wine cabinet and it arrived damaged. I called Kohls and they sent UPS out to pick up the item. There were dents all over the front door and a huge dent in the side of it. I had to call Kohls directly and have them resend me a new wine cabinet once they received my first order. #[protected] this was the order number for my first order. Then I had them send me another wine cabinet to replace that first order ([protected]). They sent me the second wine cabinet. That one was damaged too! The face of it and the top had huge dents in it! I called them again and told them that since it was the second wine cabinet and they both keep arriving damaged I would just accept a refund. That second order number is #[protected]. They sent UPS back to pick up that second order ([protected]). Then I had to call Kohls again because they didn't immediately refund my money again to my credit card and didn't refund my kohls cash. They refunded the amount (after me calling 2 more times) to my credit card for the money I paid with charge that was the $83.52 they refunded. They told me I would be receiving the $115 in kohls cash in the mail. I didn't receive it after several weeks and called. I had to give them both order numbers because they had no idea what I was talking about. They researched both and then I was told they were putting in a special request to have the $115 sent to me and it would take 2-6 weeks to process and get to me. Then I called again at the end of those next several weeks asking when I would receive it and I was told I wouldn't be getting it back. They said they wouldn't be returning it. I contacted the complaint department and then again upon giving them both order numbers they researched it and said I would be getting it sent via e-mail or regular mail. Since it has been so long I e-mailed them back and asked how I would be receiving it. A customer rep told me they could e-mail or mail and for me to choose. I e-mailed back and asked them to e-mail it. Then another rep responded and said they are sorry but it can't be e-mailed and I would have to wait for it in the mail. Then I e-mailed again and asked what the status was then. Where was it in processing. A different person e-mailed and said he didn't know what I was talking about and I am not owed $115 in kohls cash. What I need is for you to please work with someone at kohls to look at the two orders. I am owed $115 in kohls cash and kohls.com is aware of this. They just keep walking me into circles. I ordered the product under this order number #[protected]. I paid using cash AND kohl's cash. It arrived damaged. I sent it back after calling you. You sent me another one under this order number [protected] That one arrived damaged so I sent it back after calling you. Then I decided not to reorder since you can't obviously send me the item without dents in the front. I am owed 83.52 PLUS my $115 kohl's cash!

I have been a longtime customer of Kohls, an "MVP" for decades. However I am ready to cut up my card due to recent customer service changes, more specifically, "out-sourcing". I had to contact them to resolve an issue that was entirely not my fault, in fact the store where the incident happened apologized for their system malfunctioning. The first agent I spoke with was horrible-she couldn't understand me, I couldn't understand her. After 20 agonizing minutes of begging her for a supervisor I spoke with a person who was equally useless. A second call produced even worse results: he couldn't figure out how to do anything, wouldn't transfer me because his supervisor was on a "break". Meanwhile, I had to listen to the apparent party going on in the background. The agent himself kept joining in, forgetting to put me on mute or hold. I finally got to a supervisor who promised the world, then asked to kindly remember him in the after call survey. Well-nothing that he assured me he would do to fix the problem was ever done. I will never deal with them again. If this is the "NEW" Kohls leave me out. Don't they realize that customers are their bottom line? Lose them and you will have no business.

I had came in with gift recipets to exchange return items that were a gift . Didn't realize til day after that they screwed me over and didn't give me the same amount back that my parents paid for and I've called and got nothing but rude statements from a worker and manager . The lady didn't give me a recipet on how much I got back from each item but I only got 5$ on a Kohl's card and a new shirt and I should of got at least $10 on the card . That apparently since she didn't give me new recipet and apparently used the gift receipts they can't do anything about it and the point I made is she must of not used the gift recipets if I got less back. Very mad and makes me not want to shop at kohl's again why pay for items and get less back ?!

I bought this on 10-18-18 at Kohl's at Kirkwood Highway in Delaware. Upon opening the package, I found that two of the cereal bowls were missing. I love the set, and I would like the two additional cereal bowls to be sent to me. I am unwilling to box all of the plates back up and return it for a new box. I have attached the receipt and will provide my mailing address.

I made a purchase on the web site. I added it to my cart and then clicked the black, circular button in the upper right corner of the page for "Check out". I was taken to a screen with a big green "Place Order" button on it. So I clicked it. Unbeknownst to me there was some old address it was shipped to (from one order I placed at Christmas last year). There was no where for me to change this address that I could see so my order was sent somewhere else! The system had auto-populated the shipping address with some old address (not even my own).

I went back online today to retrace my steps to see what the heck happened. I get it now. When you click the "Check out" button, you are taken to a screen where there are three tabs at the top. The first tab is for Shipping, the second tab is for Payment Info, and the third tab is for Reviewing and Placing the Order. However, I was taken to the third tab only. You see, when you add something to your cart and click the "Check out" button, you are automatically on the last tab (you don't get the chance to see the first two tabs without taking notice of them and hunting for them). Since I am automatically shown this tab I don't notice the other tabs. All I see is is the Review page and the "Place Order" button. My order was sent to the wrong address because of terrible user experience design! I can confidently say this because that's what I do for a living...I am a Sr. User Experience Designer in Silicon Valley.

I called Kohl's and spoke to two people about this and neither one believed me. Well I can replicate this user flow each time I try to check out and I have the screen shots to prove it. After being a customer of Kohl's for YEARS and spending THOUSANDS of dollars, they would not refund my order and resend it to me. I couldn't believe it! The order was $36 and it's the only time in my history as a customer that I've ever had a problem I needed help with. Well [censored] you Kohl's. I closed my Kohl's credit card account the same day.

Oh and top of all this, when you add an item to your cart there is a radio button you have to select that literally says "Send it to me" (same page that the product is on). So, I select "Sent it to me", then I'm taken to a "Place order" page when clicking on "Check out". See how confusing this is when your system auto-populates some old address and I can't even see it?! UGH.

Consider this a formal complaint about your check out flow design, your lack of respect for loyal customers, and your sucky customer service.

Your information stated I would receive $5 Kohls cash for picking up my online order in the store as opposed to having it shipped to my house.
I never received the $5 after picking up my order.
I contacted customer service, they are willing to give me $5 towards an online order if I provide my order number.
As you should be aware, an oder number is only provided once an order has been placed and paid for. How do you suggest the balance be adjusted after its been paid for?
This is not worth the amount of time I have given to this matter. I will be sure to shop at stores who give what they say they will.

On 10/15/18 I wet shopping at the Baytown Texas Kohl's store I had been their days before and seen a 50% off sale on Cuddl duds fleece blanket but I ran out of tome and didn't purchase them. I came back on 10/15/18 to get them and when I went to the register I was told that it was not 50%off that this blanket was placed in the wrong spot. But I went back took a picture because there was a whole rack full of this blankets. A manager was called her name was Tiffany she went back to check and said that the 50% sign was placed I. The wrong place and that she could not not give me the discount. My complaint is that was not fault that the sign was placed in the wrong place that was Kohl's associates fault and it had been there for days. I work retail as a lead and we are told we are trained to provide excellent customer satisfaction and make our customers happy so they can come back especially if we make a mistake by misplacing signs. Your manager Tiffany didn't even come back to talk to me she just told the cashier she would not honor the 59%off. I love shopping at Kohl's been doing it for years never had a bad experience till now. I hope you will take the tome to look into this matter.

The service for my on-line order was simply horrific. I've been purchasing from Kohls for many years and NEVER have I been made to feel like a thief. On October 15, 2018, I ordered a shark vacuum and steam mop. My order and payment are accepted with no issues. On October 16, 2018 I receive an email to contact Kohls for addidtional information. As asked, I contact someone and they review all my personal information. A little over kill with the necessary information. I answer all there questions and get told for my protection, I need to prove who I am in store. Not only do I get told I needed my driver's license (Not an issue) but I also have to provide a utility bill and another form of proff of my identity. This is absolutly obserd. Banks don't need this type of proof when opening ccounts, in fact neither does your store upon opening a charge account. If I wanted to waist my time and money going into one of your stores I would have done that first. But my time is valuable and very limited as is, hence why I ordered on line. Again, I have to state I've spent over $1500.00 in the past 2 months with larger purchases then $200.00. This has put a very bad taste in my mouth about your store and it's policies. I am aware that my opinion and lack of service will not matter to anyone there. I am looking for a better reason for such treatment.

Sincerely,

Rose Cardella

Shopping at this store is a horrible experience. Store displays are a mess and it's impossible to find a size as everything is mixed up. Employee even asked if I needed help finding something in the mess.

The dressing rooms are disgraceful. There were so many clothes in all the rooms there wasn't any rooms to try on the clothes. The bench was piled at least 3-4 feet high with clothes, clothes on the floor and all the hooks were full to capacity. Also, at least a weeks worth of dust on the floor that wasn't covered with clothes.

I am so irritated that I am in line to exchange this shirt and shoes. I have to go get the correct sizes; which in and of itself is NOT customer service when the customer has to go and get the items. Then the shirt I needed in a bigger size was not available after I go look for it. The employee tells me to order it I have to use the kiosk ! Why?! My info is already pulled up and information for an exchange is already up on his computer! Really made me angry and is NOT Customer Services

I tried to use an online coupon when buying this product.While being scanned at the register the employee stated this brand was exempt from the discount.We looked through the fine print, there were many different brands that were not eligible for the discount.Breville was not one of them.this was a high ticket item. Youshould have honored this.i walked out with the product left on the counter.