Kohl's
Reviews and Complaints

I have a complaint about an employee at the Kohl's store at 6528 W Saginaw in Lansing, MI. I was at customer service attempting to exchange the Nike athletic suit that doesn't fit my 3 year old son. I had found a pair of Apt 9 slacks that would work for me. I was told at the desk that I am no longer able to exchange one brand for another brand, which was news to me. I was frustrated, as I had been in the store looking for a product to exchange, and had to pick up my son from pre-school. I said that I felt this was "yet another change" made by Kohl's. The employee asked another employee by the name of ** Patrick** and he confirmed this is now the new policy. He overheard me say "yet another change", and he said, "it's actually quite simple", in a condescending tone. I told him I felt he was being rude, and he yelled at me, "no, you are rude! We are all people here, and you are the one acting rude in our store!" I told him I was the customer and his behavior was out of line. He stormed off calling me a [censored].
I am very unhappy about this, and feel he shouldn't be working in a customer service role. He was loud, rude, and quite embarrassing to be around. How do I want this resolved? He should be at the very least reprimanded for this behavior, and watched closely, as he shouldn't have a job at Kohl's. I doubt I'm the only one who has had a bad experience with this employee.
I spent a lot of money at Kohl's, and do not appreciate this type of behavior at the "customer service desk."

On 8/5/2018 my husband was talked into opening a charge account at Kohl's. We made sure the mailing address was correct on the application but they still sent the card to a wrong address. We have each spent over 2 hours each week trying to get them to send the card to us. We have been lied to and told it would be overnight mailed to us. We have been denied access to online account services and we were denied using the Kohl's cash because the temporary account has expired. After yet another 2 hours on the phone today we are still being told that it would be 3-4 weeks before the card will arrive. They are willing to charge a late fee on the account even though they can't apply a payment because the account continues to show as expired. I will never shop at Kohl's again and will actively tell everyone I meet or speak to about the horrible way we have been treated by this company. They should change the name from customer service to customer screw over team. This company is the worst I have ever dealt with.

I bought three pairs of Croft and Barrow women's pants on September 9th. I washed them and there is a definite odor like that of scorched cloth when an iron sits on it too long. I hesitate to keep washing them because 2 of the pairs are black and I don't wan them to fade. How do I get rid of the odor? Should I just return them - but tags have been removed and the pants washed. I want the pants, but I just can't wear them with that odor. Help.

I made my minimum payment on time. Somehow my bank sent an extra payment. I called customer service the agent put me on hold for a minute after I explain the issue. When Lily got back on the line with me she asked me to call back the next day and they could reverse the extra payment. I repeated that information her. Next day, I called back and was told that since they had it they cannot give it back. I asked for supervisor and was told the same thing. I then asked if they would apply the extra payment to my next payment due. I was told they can't do that either because it was paid in the same billing cycle. I closed my account on the spot. I explained that I had already been told that they could do it. I know it can be done because I had another card a couple years ago reverse the extra payment. Their customer service agents are difficult and not customer centric.

The date that I became extremely frustrated and hurt was 09-01-2018. The day I became fed up and angry, was today 09-05-2018.

On 08-14-2018 I spent a total of $473.33 at the Chino Spectrum Center.There was not any sale going on. I recently was married on 08-12-2018 and received several gift cards as I told everyone Kohls was my favorite place to shop. (kohls, visa, & amex gift cards were all used for the sale). After each card was zeroed out, I told the associate to disperse of them.The associate that helped me told me that if a sale came up within 14 days, I could bring my receipt in for a post sale adjustment. As I was on my honeymoon, I instructed my daughter to go get the adjustment. My daughter went to the store closer to us Laverne, Ca and obtained the adjustment. It was $71. $25 on a Visa and $46 on Amex. Well when I asked my daughter for the cards, she told me they didn't give her anything. So I contacted the LaVerne store. They told me that the refund was place on the gift cards. I told her that I no longer had the gift cards because the associate dispersed of them. They told me it is protocol for them to keep all cards. They told me I would have to go back to the Chino store due to the budget being in that store for my refund. Although that whole process took two weeks because they took my receipt, made copies, told me it would take a while and someone would be in touch with me, and two weeks went by with no one returning my calls. I eventually went back up to the store very upset because no one was returning my calls, I later learned that the manager's mother had past away. I was empathetic and understood and she was very apologetic for not getting back to me. So, there still wasn't anything they could do for me at that store. They contacted the Chino Store for me Spoke with a Rick, explained to me that they could do a flip card something once they look up the entire gift card #. They said it was Kohls lingo, and to go to the store when the manager comes on duty and that she would know what that was.
I went to the store later that evening on 09-01-2018 about 7 or 8pm. The manager on duty was Kathy O. She was very rude to me. She told me she didn't know what I was talking about and that no one told her. I explained the situation from the beginning. I told her Rick had worked on it, she said Rick was gone. I told her what the LaVerne store said they could do for me, she said well if they said what we can do, why didn't they just do it. I explained to her that they said the numbers were in your registered and that they didn't have access to the information. She ended up going in the back and came out and told me that she would give me the Visa card refund for $25 because they are hard to deal with, but i'll have to go online or contact American express to get my $46. She clearly knew I was frustrated and asked if I could get the $46 in kohls credit and she told me that she couldn't do that. She said she did the Visa because they will give me the runaround but American express is likely issue me a new card. So I repeated back to her how crazy it sounded, "so I need to contact them, give them the info, allow them to issue me a new card, then I have to wait for them to mail it?" she said yes. and made it sound like she was helping me from getting the run around by issuing the $25 cash from Visa. I told her that I have been getting the run around for the last two weeks trying to get my money back. I asked for corporate's # and she wrote it down and said, "there in Milwaulkee" it was so rude and I could not believe I was being treated like that for what I felt was no reason.
Moving forward to today, 09-05-2018 I contact American express to get my $46 and they tell me the number I'm giving them is invalid or missing #'s. I tried multiple times. I then called the store, asked for Kathy. She comes on the phone, I remind her of the incident from Saturday and told her that the number she gave me was invalid or missing #'s and asked her how I am suppose to proceed. She said, "since you tried, just come in and we'll give you the $46 in kohls credit." I'm so angry, I want to cry. I knew she could do it the day I was there, but it was like she was intentionally being mean. As much as I wanted to complain that day, I was just going to call Amex and get me $46. But when she said, just come in and pick up like it was no problem at all, I was extremely frustrated. I am at work typing this complaint. I told her I don't get off work until 7 and cant make it to the store until after 8pm. She said Joana could help me and that she would tell her all about it.
I'm never one to accuse someone of discriminating against me because it's just too touchy and I always want to believe in the good of people and give people the benefit of the doubt. But it really felt like it. It was just so apparent that she did not want to help me from the moment she laid eyes on me.
I just had to write because I never want another person to feel the way she made me feel.
I am not able to attach my receipts because it's not recognizing the attachment, but I can email them.

Thanks for listening
Tracy Evanson
909.815.7815
[protected]@gmail.com

I made several online orders with Kohl's using my Kohl's credit card starting July 13, 2018. I was given coupons (Kohl's cash) for a certain dollar amount taken off each subsequent order because of the previous orders. I ended up returning all my order items (with the exception of 7 items) and also returned all Kohl's cash "couponed" items. The 7 items are as follows 7.98. 2 piece Pillows 19.98. 2 piece Pillows 29.99. Sheets 35.99. Sheets 18.99. Jean Shorts 17.99. Leggings 21.99. Jeans Total for these items is 152.91 before sales tax. However, my Kohl's charge account shows a balance of about 304$. Over the phone, Kohl's stated that they take the $ for the Kohl's cash out of the money I received back on my return and that I was informed of this via email. I was not informed of this and used the Kohl's app to make my purchases in which, it only allowed me to click on a Kohl's cash button to apply discounts to my orders. It does not tell me that I am being charged double the amount for the remainder of my items. I would have never agreed to making purchases had I known im getting fraudulent charges forcing me into paying an extra almost 150$ for nothing.

I opened the account, waited for my card and the first bill. They never came. Three months later I began finding messages to call Kohl's.
I called, and was rebuked for neglecting to pay. They asked for my account number. I never got an account number, because I never got a bill. I gave them my address and they found my account.
My $65 purchase was now $140. Because I never got a bill, they agreed to settle everything for $71, and clear the account. The service rep blamed the Post Office or my family for losing the bills and my card.

They agreed to send copies of all my old bills, and to remove the black mark on my credit.
They took my money, by debit card, but broke every promise they made. When the bills all showed up (mysteriously, now the Post Office could deliver them), all the interest and overdue charges were still on my account. I called and complained again. They promised to fix it. They didn't. The last bill came this week, with a notice from my credit agencues that my score had now dropped 85 points.
This billing scheme is blackmail and extortion. Pay up or we hurt you. I just sent them the entire balance to stop this insanity.

For $65 of clothing, I now paid $200. I have demanded that they close my account. I will never shop at Kohl's again.

On 8/23/ 2018 I went in to Hingham Massachusetts store and I will never go back !
I bought a lot with Kohl's and when I left the cashier left a beeper on my clothes And that is embarrassing enough that the alarm went off when I went out through The doors but the way the manager question to me I didn't appreciate he asked me why I had two bags I said I don't know the cashier gave it to me maybe because my bag was heavy ? Then I go through door again and it beeps well I have had stomach issues for a couple weeks now and I'm going to the doctors today I had to go to the bathroom so bad because I was so embarrassed By the way they treated me I went to bathroom and was in there for about 20 minutes because I barely could hold it and it was number two and I could hear people coming in the bathroom saying oh it smells so I am never ever going back to that store and maybe even Kohls And me and my husband were going there a lot

On August 11, 2018 I purchased a gift card for $100 from Kohl's department store in New Port Richey Florida hoping to give it to my high school aged daughter who lives in Buffalo NY for school clothes. I shipped it out to her quickly as school would be starting soon. After receiving the card she and her mother went to a Kohl's in Buffalo and selected their items to purchase only to find that the card was invalid. Not only was this unfortunate but also very embarrassing for a teenage girl. After numerous phone calls attempting resolve the situation I finally gave up and went back to the store in New Port Rickey to costumer service. Although they were very pleasant and accommodating, they were able noble to help me. My only resolution was to get my $100 back which they gladly returned to me in cash. Now, a week later I am in the same predicament having to again ship money to my daughter in some other fashion at my own expense once more.
Kohl's was recommended to me for the gift card but I am very disappointed. Instead of doing something nice this turned out to be a big disappointment and added expense for everyone involved. Saving didn't look so good on me.
Receipt numbers iD [protected]-[protected]. Gift card# [protected]. [protected]
Ned LaMarti
4520 W Linebaugh Ave
Tampa, FL. 33624
[protected]@gmail.com

I returned a Vera Wang bedding set that was a gift, I didnt have the receipt and without telling me, the sales associate processed a corporate refund. She said I would get a refund check within 10 business days. Its now been 3 weeks and no refund has been received. I have tried calling the 1800# and waited for up to 2 hours and no one answers. This is so wrong, Kohls needs to explain why this is allowed to happen. I will never shop with Kohls again.

I have only had the shoes for five weeks and there is already a hole in the bottom. I hope clean through. And I've only worn them about half the time because I trade colors once a week. I've never seen anything so poorly made. Got these at kohls and have another pair still in the box. Makes me wonder what the future holds for them. From what I see here in other posts, it's a pretty sorry product.

On July 28th of this year I purchase a pair tennis shoes which I was taken out on a motorcycle trip to Sturgis South Dakota. After arriving and Sturgis I am packed my shoes took off my motorcycle boots to slip on what I thought was could be a comfortable pair of tennis shoes like purchased from your store. To my surprise when I stuck my right foot into the right shoe I shoved the security tack halfway up my big toe. As you could imagine I was not very happy the My big toe throbbed for a week. I would think your cashiers would be more careful making sure that this security tack is out of the shoes I am not happy at all.

My fiance bought a ring it is the I promise you 1/4 ct diamond 2 tone ring. For as expensive as the ring was it changed colors after 2 days and always taking it off to shower/clean etc! He was told that the gold was pure 14 ct gold ! I went back to try and exchange it at the wallkill Any store and I could not get any help! I would love something be done about my ring!

I had placed an online order on 8/12/2018 for a reversable quilt..(#[removed])& wanted to pick it up at my local store, when the order was placed I saw on there that the store pick up was going to be and hours drive from my home. I called the number that was given to me, and said if it was placed more than 30 minutes prior in was already in fulfilment, (which it had only been 10 min.) I called the number [protected] to see if they could just switch the store that it was sent to, she said no, had to call the store where it was to be picked up and cancel the order, then call her back, and she would help me place the order again, , using the promo coupons I had used, (which I had said I know you don't let people use them again, a 25% off one, and the other was a $5 credit for my birthday (via email) she said that would be no problem..gave me a reference number which I repeated twice to make sure I had it down correctly..#[protected].. I called the store where it was, canceled the order, , called the above number back again, , (talking to another person, (sandy I think she said her name was.) told her what I was wanting to do, adn she was asking me the info, reference number etc, address...THEN got disconnected...we were about half way thru the process..I called the number back again, , for the 3rd time, talked to man..( said his name was john or shawn? not sure) told him I had been disconnected, etc. and what we were doing etc., , he again asked for the old order number and reference number, etc. took him quite a while, then comes back and says he doesnt' know who gave me that reference number but it wasn't correct, , totally different name on it? (which one of the people there at that same number had told me that, etc.)after he said checking on the old order number(stated above) that it had not been cancelled...I told him I just got off the phone with the lady and she canceled it, , he said well, he didn't know how long it takes to cancel it ?! and all HE could do was stay on line and I could call the store AGAIN to see if it was cancelled and how long it took, then he could try and re order it, , but then the promo's might be valid because he didn't know how long that would take to show up on acct.?..he kept telling the same thing over a couple of times, , and finally I said how am I supposed to call the store again when I was ON phone with him..how could he wait and stay on the line...AGAIN, , he said, , Oh, , well, I guess I (me) would have to call the store after I hang up with him and call him back and place the order again...I was over the whole thing by then, not getting anywhere, , I said, well hang up then.. and I will wait for the survey they were wanting me to take after the call, which I was sure wanting to, , and let the survey know I was NOT happy with the whole thing, , then he said well would I like to file a complaint with the call, and I said yes, he said ok...I waited, , and waited some more thinking he would get back on line etc..nope, , just static, , , HE didn't hang up, , , so I did... and doubt he even filed the complaint...
I am just so frustrated at this point, , the whole thing is ridiculous, , over just wanting to change the store where I picked my order up, , , (the second lady before we got disconnected did say well, maybe it just automatically just went to the other store if my local store didn't have it? and she could ship it to me, because it qualified for that.
The sale on this quilt was only good till the 12th, I did call the store again, talked to the same lady (sarah and she was awesome btw, at the greenwood, indiana store on southport rd.) and said, yes she had cancelled it at the time I called..
I tried getting online to place another order for the same thing, (and was NOT going to call that number again! ) but like I thought, , it would not take the either of the discount promos previously*, plus it had qualified for $15 extra bucks also...so I lost 4 different ways, , couldn't use the * 25%, (4jvmvatr7h454y) *$5, (w7t8fkdx7) lost the extra bucks, and didn't place the order and loosing the quilt deal also...plus I saw since I was a rewards member, would take off an extra 15% which it did not also, and I also realize it doesnt' take more than 4 promos )
I will think twice before I shop at your store again, , , online or in person..so disappointing...

Sue [removed]
[removed]
[protected]@aol.com
Sue [removed]

Computer bag Used the second time and it's raveling apart at the seams. As you can tail it just wasn't sound properly but since I've used it and it was a gift I don't have the receipt I don't know what to do I would like help this is crazy when somebody pays over $50 for something

If anyone has information please have them to contact me at SK.[protected]@live.com

I have an issue with my 02 manager at store in woodland park new jersey. Today Aug 1st 2018 was inventory. A section was not complete, So 02 had said, you need to do this count. I simply said ok not a problem. As Im pulling the merchandise out to be scanned, repeadily he states " you have to take everything out for him to scan" I had stated the first 2 times that I had this under control since Ive been doing it for the last 4 hours. He replies with, " you dont know how to do anything" then follows it with several smacks on my arm. I just looked at him and stated again I know what im doing He starts to laugh and thinks this is a joke. I dont not under any curcumstances think that degrading me and smacking was funny. The "joking" degrading has happened on several occasions. I have spoken with him myself and this matter still happens. Today with him degrading me infront of our inventory person along with smacking is why I am complaning today. I should not have to be subjected to this by my manager. He does not know his limits and crosses them on a daily basis. I love my job at kohls however I should not have to put up with a manager degrading me on a regular basis and it be ok. Thank you for reviewing this and hope this matter can me solved asap.

I pay my Kohl's charge card balance over the phone using their automated billing system every month. I have been doing this for two years. Most the time I pay more than the minimum balance due as stated over the automated system. However occasionally I have opted to pay the minimum balance due as stated over the automated system. After paying the minimum balance due I discovered I was charge late fees. When I called customer service to see why they said it was my responsibility to know my minimum payment due and that the automated system didn't reflect the same minimum balance due as my billing statements. When I asked to speak to a manager I was hung up on. I called back asked to speak to a manager again was put on hold for 20 minutes then told there was no manager. This is unexceptionable not only is their customer service horrible but the over the phone bill pay system that they have In place is a scam.

Has anyone else experienced this?

I have to buy online since I am disabled., but when the items come in the mail they are shoved in the box, wrinkled, disarrayed, etc., something I would never do to you if I returned something! I just got a pair of expensive shoes, one shoe in box, other thrown in, obviously I got the sale item on top of the counter? Come on now, your stuff is expensive, I love kohls, why on earth would you allow your packers, to stuff our stuff in a bag or box without tags attached., the plastic on them etc., so we can give as gifts instead of ironing the stuff first! One more time and I am done, i'll go to walmart, or somewhere else., we pay alot, got the shoes yesterday, one shoe obviously was worn by someone other still had paper in toe of shoe, this makes me furious.
Not right, not fair! Debby [protected]@aol.com if you need anything from me.

I purchased a Croft and Barrow sandals a few months ago because I had purchased one from a thrift store some 5 years ago those lasted for almost 5 years. I was so impressed with the quality that I decided to purchase another im sooo utterly disgusted with the quality of the sandals only worn for 2 months and already falling apart. This used to be a high quality brand now it's trash. I will never purchase another one. Bye I hope you made a ton of money but I and im sure others won't be recommending this company.

I bought three pairs of these for myself and my kids- I had to return mine bc they fell apart and now the replacement is falling apart- and my son's pair fell apart too and we had to return his- I am shocked! Kohl's has always been my goto place for shoes- what is going on? we bought these May 31st. I would like a replacement or a repair- I am struggling bc I had to provide the receipt for reimbursement to a charity that is buying my kids camp shoes- They are leaving in 10 days- what am I to do?