Kroger
Reviews and Complaints

I have been trying to use my Kroger's app it's not working for two months I've reset the password it worked for a day I've called Customer Service now twice nobody knows how to do anything there you guys are the number one grocery store in America and have the worst grocery app of all the apps I don't even get the food I want when I go for pick up your switch my orders around I'm like Whole Foods to let you know we're gonna switch to this in advance like you you don't it's not even done right like Walmart waiting to swallow you guys up most incompetent company I've ever seen that's $1 billion company you guys are really despicable at this point this app sucks I'm so pissed off I don't even wanna waste anymore time with you

The pharmacy used to be top notch. We moved there because of issues with our previous pharmacy. The past year this pharmacy has gotten terrible and is now doing exactly like the one we left before! Rarely answers calls, the drive thru window has been closed for a very long time (which means going inside and possible exposures). I had one rx which was a controlled substance and they issued it out to someone NOT me or my family! When asked about if I or they needed to report it, I was told "No, happens a lot". What?!?! They have lost scrips, don't stock maintenance meds we use all the time and then give us grief about needing a few days worth until they can restock it. They make it seem our fault by saying we need to call it in sooner—we call in our meds a week out. If we call it in sooner, they say it's too soon! When I've asked who to talk to about it, I'm told they're sorry for inconvenience but what can they do? How about get and train proper staff and teach them some customer service instead of being rude and dismissive?!

The Martinsville, VA Kroger Pharmacy used to be very efficient, however, in the last couple of months, it is a disaster! When I use the automated system to refill my prescriptions and I get a pick up time, my prescriptions are NEVER ready. So I started waiting an extra 2 days, sometimes their ready and sometimes their not. But the most frustrating of all is the wait, which is 45 minutes to 1 1/2 hours! The pharmacy line, no matter what time you go is backed up to at least the first self check out and last night the line was to the front door. Perhaps Kroger is getting a lot more prescriptions to fill because honestly, it is cheaper there with Good Rx, but if the volume is to blame, then the Martinsville, VA Kroger Pharmacy needs a bigger Pharmacy area with more people working.

My phone that I bought from Frys three years ago, stopped working and kroger wireless customer support is non - existent. Sprint won't support my phone and kroger wireless support cannot be reached. It's impossible. The customer server number will not go through. When the automated message asked if you would like english, press one, nothing happens and the line disconnects and hangs up.
However, you guys had no problem to automatically take my monthly payment. So now I have a phone that don't work with no support and I'm out the monthly payment plus the fees from my bank to stop future payments. Kroger has flat out stolen from me. And I'm telling everyone I meet even if I see them on the street. Plus, I'm posting it everywhere. [protected]@gmail.com

Delivery order never arrived. Promised refund within ten days. Never got one. Tried calling multiple times and emailing and using chat options and can not get through or anyone to help. If I ever connect the connection is garbled and can't even communicate. Wait times are 30 min but just get disconnected. Trying for call back and nothing works. Worst customer service of all time. And where is my refund? Likely other times this happened that mu groceries didn't show up a couple times over last two years I just trusted the retune would happen and didn't check my accounts. I now regret that trust. This is worst service by a company I have had in decades. Terrible.

Please stop those stupid animated low low & grub hub commercials. I'll shop elsewhere until they stop!

1/4/22
My experience with Boost has been horrible. I feel like I wasted my money. They rarely have sale items. I usually have to go to my local store anyway to return items I didn't want. For example, once I asked for a pork tenderloin, and I received a rack of ribs. Today my shopper included a ham, even though I told her I didn't want it, because she didn't know how to remove it from the order. I'm done using this service, and I'm done with Kroger.

The Boost program is awful. You have to use it right away to see if you like it because there is only a 7 day refund policy once you sign up. The company that runs this program is not Kroger and the delivery is not free because you will still pay a tip. Also, you CANNOT use coupons. I was 2 days late with my request to disenroll so I'm stuck having to have paid $59 and no delivery service. Don't enroll!

The store manager at 5400 Cornerstone N Blvd. Dayton, Ohio is absolutely TERRIBLE! This woman is so rude and ignorant to her employees is crazy. Evelyn is her name and I witnessed her being rude to her employees and none to friendly to customers. The complaints that you hear from employees while working as she was belittling someone was sad and uncalled for.

We've tried their grocery pick-up service several times now, and have problems every time, usually related to our grocery order not being ready on time (you can spend 2 hours waiting in the parking lot), or substitutions being made on items when we'd requested no substitutions.
However, with our most recent pickup, the store charged us over $130 for items we didn't get! It was things our family really needed; like like diapers for our twins. Now we are about to run out of diapers, and we're also out over $130. This is completely unacceptable; this store not only needs to make this right, but they also need to review how they are running their pickup service, to make sure this doesn't happen to other families.

I placed this order through the Kroger app on 12/28/2021. The order was supposed to be ready by 5pm EST 12/29/2021. It was not brought out and placed in our truck until 7pm. After getting home with the order we realized how many things were missing. Order#[protected]

I ordered $500 in party platters for my Christmas parties and they were distorted . I ask for no lettuce due to my mother and daughter both can not eat lettuce as they break out in hives and this was on my order but they ignored it on all four platters of sandwiches and pinwheel platters. The brownie platter was supposed to be 16 count and it was only 12 and they were stacked on each other cause them all to stick together and then when they put the lid on them they pushed it down on the edge of the brownies causing the brownies to squeeze out all around the side of the container, I couldn't even fix them they were all smashed together like a big mess I had to throw out. The only 2 platters that were correct was the fruit and vegetables trays. I had 5 trays that's were horrible and it was the day before my party and couldn't reorder so I was in a position and had no choice. I had to go and buy bread, meats, cheese and make sandwich platters with no lettuce after spending all that money. My party was not the way I wanted it to be because of the way you employees didn't care enough to do the trays the way they were ordered. They showed me the paper were it said no lettuce. The pinwheels are too hard to just unwrap and take the lettuce out so they were trashed as well. The cookie platter they just didn't make because it was on the back of the paper so no one saw that part of the order. It was a huge mess and I asked for a discount and they did nothing I was ignored. I have been buying trays from Kroger for years and I spend a lot of money for these trays to be good and correct. I would like to be compensated in some way for this big mess or I will never return to Kroger again for any more of my party's. Very disappointed customer.

Be wary when dealing with The Kroger Company if you have been injured at any of its business premises, like Fred Meyer or QFC. Because it self-insures, Kroger uses Sedgwick, a claims administrator, to handle its claims. Sedgwick thinks nothing of employing improper and dishonest claims settlement practices, including overdue responses to demand letters, low-ball settlement offers, and improperly deducting medical expenses that were paid under your own health insurance provider (Google "collateral source rule").

Be smart and hire an experienced personal injury attorney if you have significant medical expenses and/or permanent residual effects. Otherwise, you will be at Sedgwick's and Kroger's mercy and get nothing or next to nothing when you settle your claim, just like I did.

If customers knew how dismissive Kroger is of its victims just to protect its bottom line, they would refuse to shop at Kroger or any of its subsidiaries.

I have shopped Kroger's for over 30 years. It is one of my favorite grocery stores. But sadly they have become the most Woke grocery store out there. How about you just sell groceries and treat everyone with respect. Between you and CVS, I will have to start shopping elsewhere. It is not a sin to say miss or sir. You should not be forcing your employees to embrace LGBTQ.

https://www.theamericanconservative.com/dreher/kroger-the-wokest-supermarket/

First Kroger Caved to Black Lives Matter giving them Money by Extorsion, now BLM calles for a Boycott of Kroger over Racism.. now Kroger again Bows To Fauci and Takes Away Benefits from its Employees... done With Kroger.. too many other options to get Groceries and Gas...Time for Customers to Boycott This Corporation...

I work at a store in Kroger's company I witnessed an employee she targeted by them . The managers and the managers friends employees and girlfriend employee they are so mean to her . If anyone nice to her or be friends her they talk so bad about her and she a good worker a caring person. They have pushed her I thought she was going to commit suicide she was saying life not worth it. You guys need to get on your managers and teach them how to be it's not right what they are doing