Kroger
Reviews and Complaints

I went in to my kroger store on friday december 29, 2017 to order a birthday cake for my daughter's b-day on sunday december 31 2017. I told the lady how I wanted it and that I would pick it up at 2:00 pm on the 31st.. I show up at 2 and there was no cake. no one could even find a cake for my name or number.. it had not even been made.. so here I am, the day of my daughter's 16th birthday with no cake. are you kidding me. a different lady asked if I wanted something else.. I told her no.. I came in to get the cake I ordered.. I didn't want one of the other ones that were already premade. if I did I wouldn't have ordered one ahead of time.. I will never order a cake from kroger again.. never! so I left and went to publix.

I purchased 2 GE LED candelabra light bulbs on clearance at $2.89 each. They were in sealed original packages. At home, I tried one of the light bulbs and it was non-functional - clearly it was the bulb that was inoperable because the fixture worked fine with another bulb. Today I politely attempted to return the 2 bulbs with the original receipt, and was refused by Kroger customer service. He said it was "buy at your own risk because it is a manager special." No sign said that anywhere. The manager was standing right there at that time. They had no other explanation for selling defective merchandise and refusing to refund the purchase price.

I am a FREQUENT customer of this Kroger store as I live 2 blocks away. I have spent literally tens of thousands of dollars at Kroger. This is insulting treatment of a good customer.

Well, since today is Dec 25th, Merry Christmas to all. But I'm actually writing to you because I do all of my shopping at a Fred Meyer's Store and always buy Kroger brand foods if available. However, I would never buy your breads and I would have to make an extra stop at my neighborhood Safeway just to pick up a loaf of bread.

Yet yesterday while out shopping, I didn't want to make the extra stop so I picked up a loaf of your Country Oven 12 Grain Bread with an 'best before date' of Jan 4th. I just took a slice out and after spreading some mayo on the piece to make a sandwich, I picked up the slice and it broke in half?

I don't understand why Kroger Foods can not come out with a 'FRESH' healthy bread that's not so firm and heavy that you're unable to fold it or anything like that? If you do - please let me know!

Over 4 years ago I tripped on a very defective threshold and it has ruined my health. Kroger refused to pay my medical bills. I had no insurance at the time or employment. I had to wait 21 months until I received Medicare to get the medical care I needed. I have had 3 surgeries and still need back surgery for 2 slipped discs. I am 68 in constant pain and plenty of stress. I live on a very fixed income cannot pay for insurance supplement and need a vehicle. I stretch my food and they are a Billion dollar business. I have ask Rodney McMullen CEO to help me until I fully recover but that has not happened. Medicare has paid over $100, 000 so far for what Kroger caused for poor maintenance. They never said sorry. Sixteen months after no word from Kroger I sent McMullen a video of his threshold and his insurance company called and said we will give you $100. Later they sent $10, 000 because when I was a young girl I had worked for them. Kroger hurt me. I did not hurt them. They need to help me through this stress and pain that they gave me for life.

On December 22, 2017 at approximately 11 pm I went the the Kroger store 311 N Sterling Ave, Peoria, IL. Upon entering the store I asked a clerk where the coffee was located. She directed me to proceed to aisle 6 and walk to the end on the right. I headed down the aisle and started looking at the coffee display. The product I was looking for was located on the other side of 4 "wet floor cones located at the center of the aisle. There was enough room for me to step to the side to retrieve the desired product. As I was reaching for coffee a Securitas security guard employed by the store said in an elevated voice that the aisle was closed and I shouldn't have come that way. He then proceed the adjacent aisle and made a comment about"you people"and called me a"stupid [censor] mother[censor]."Needless to say I was quite surprised. My reply was"what did you just say?"He said"you heard me!" and kept walking away. I followed him and asked him what his name was. He walked away and said I didn't need his name and walked away.

I am appalled way I was treated. I am sure this is not way you want your customers to be treated. I fully intend to follow up on this matter after the Christmas until this issue is resolved to my satisfaction.

Michael Alexander
[protected]@gmail.com

I have already given all my information and I expect a response. Si detest
Having to reenter my complaint.

Simple truth organic milk with omega has tilapia fish in it. Nasty
Tilapia that probably comes from filthy china.

Who reads ingredients in milk. Well I did one morning and I almost threw up.
Someone who might be allergic to fish would surely be in trouble.
I expect to hear from someone on this subjectg

I am a regular customer at Kroger Phelan Blvd. Beaumont, Texas
I spend quite a bit of money weekly.
I had gotten Kroger Organic milk and one morning just happened to
read contents. Organic milk indeed with Tilipia fish added. I don't think so?Of all the ingredients one could add, you use a fish that is the nastiest fish
there is and usually comes from filthy places in China.

No thank you. Organic indeed!

I nearly threw up when I read the ingredients. Shame on you.

My son is mentally challenged but can work. He has worked two jobs at a time when we lived in Nebraska. Michigan works arranged an interview for him with Kroger on November 15, 2017. He was hired at that time. We were told that he was to start work on November 21st. He was dropped off to work at the time we were provided. Myself and my husband headed to our grandmothers funeral. Pam called and said to come pick him up because he was not starting that day. I explained to Pam that we were told that he started that day and that we were headed to a funeral. She was very rude about the situation. We were late to our grandmothers funeral. We were told that his first day of work would be November 29th. My son was so excited but when he got home he was upset because he said Pam was rude. He continued to work for a week, and on one of his scheduled days Pam sent him home. When the worker from Michigan works called to find out why he was sent home Pam reported that she fired him and did not understand why he keeps showing up. Pam also reported that she never told him that be was let go. As usual she was very disrespectful. She was made aware from day one that he has a mental disability but complained the whole time he was there. The job coach was showing him what to do and Pam complained that the job coach was working harder then my son. The job coach explained that it's like that when he is training an individual on how to complete their job. Pam did not give my son a chance. Kroger may be a company that pride themselves on their equal opportunity policy but they need to make sure management and human resources are following their lead because Pam sure isn't.

300 Brighton Park Blvd, Frankfort, KY 40601.
I put in an application at the store address above. A week and a half went by after my interview and i haven't heard anything. So i went to the store talked to the store manager behind the counter up front and explained to him what was going on. He told me the i would find out something by the end of the day. That night a woman called me from kroger she was the rudest person i have ever talked to about getting a job . she would not listing to what i had to say and when i could say something she turned it around. Your store needs people i needed to find a job i would have been a very good employee for your store and i will be going back and tell the manager what happened with phone call.

There's an employee at the #259 Buckhead Atlanta, GA store his name is Gary. Gary works in the bakery department. Myself and other employees watch this employee on a daily do the baking with his hands. This employee never uses gloves. He has a very bad cough and he coughs on the bake goods without covering his mouth. He also eats the products with his bare hands while baking them. It is on camera December 12th, 2017 approximately 9a.m.-9:04a.m. On December 11, 2017 he was baking, making pastries with his hands no gloves from 7a.m. and for the rest of the day. All of the other employees wore gloves but he do not. There's a lot of conversation in the deli/bakery department about him not wearing gloves and coughing on the food. Employees feel as though he don't follow the rules/policy/regulations because he do not feel as though he have to. There have been previous complaints about his unsanitary habits but to this day nothing has been done. Hopefully now he will cover his mouth with his shirt while coughing and wear gloves when cooking/or baking.

Kroger in peru indiana are refusing to give me my inhealers that i need for my asthma. I am server Asmacit I can die if i don't get my inhealers today! They are ready, they just want to be an [censor] about it! I have contacted my attorney and he is going to file papers with the courts against Krogers in Peru Indiana for refusing me of my medications that i have to have in order to live! We will be suing Krogers in peru indiana and we will see you in court!

As both a Kroger employee and a customer, I am absolutely disgusted by how employees are treated at store 724. They will not work with you in terms of hours no matter the reason, they play favorites, they force schedule changes onto you for no valid reason and without approval, they make it impossible to get full time, union rules are abused and broken constantly, they always back the customer even when they are clearly in the wrong, they never replace anyone who quits (and 90% of the new hires do), constantly cut everyone's hours for no reason, only attempt to discipline those who work hard (laziness is rewarded), play games with employees who have been around the longest to get them to quit to replace with easy-to-manipulate teens, and the list goes on and on.

Once I leave I will be telling absolutely everyone not to shop here.

I was appalled to see the price of brisket $8 lb. For a cheap piece of meat this is more expensive than steak. I paid $62 for 7 3/4 lbs. Is this price gouging because of chanukah next week? Also the amount of fat was unacceptable (picture attached). I have been a customer since 1975 and have never registered a complaint. I am extremely disturbed about this and would appreciate a reply from you.

On 12-6-17, I dropped off a prescription for my daughter at 7pm and was told it would be ready before close. I didn't make it back before close so I returned in the morning because the medication treats adhd symptoms for my daughter as she cannot focus. When I arrived, I was told the medication was not ready, but would be at 1pm that day . I left for work, but ended up going to the doctor for my own illness and returned to the pharmacy at 6pm. I dropped off a new prescription for myself and waited one hour in my car to pick up my medicine. First, they told me my daughters medication was not ready for pickup that day, but again would be ready another day at 1pm. I would also need id to pick up my medicine. I left, extremely irritated. I called to complain of the service I was receiving. The young man who answered listened to my complaint and then stated " I want to help you, but it doesn't sound like you want help. I'm hanging up now."
Never did anyone apologize for the poor service or disregard in not calling and letting me know the issues with my daughters medicine or anything. I then returned to the store and asked for all my scripts back and went to Walmart pharmacy where I will stay. My family of 4 may not matter to your pharmacy employees or your company either, but what I do not have to do is put up with poor service.
I was also checked for stealing at this same store even though I never went out the door with my purchase and had a receipt for cough drops in my bag. It was the only thing in my bag. I won't go back to that store and maybe no others.

I am highly allergic to seafood, avoiding the area where the seafood is has not been the problem. The problem is when I went down there different isles that were away from the seafood I got hit with the smell of it. This is the second time it has happened. My allergy is severe enough the smell will cause me to have a reaction, I almost went to the hospital yesterday. I will no longer be going to that Kroger because of the continued issue.

I was at the Athens GA Alps Rd store this evening with my daughter. It was quite late, I was quite tired, I hadn't expected to be in Athens however the University van service didn't pick up my daughter from her final - which didn't end until almost 10:30pm. By the time I fed her dinner and went to get her some groceries for the next week it was almost 11:15. I say all that so you know the last thing I needed was attitude from your staff.

At that time of night only self check-out was available. Which I hate and never use normally - given I was unaccustomed to it and I had a cart full, add in exhausted, I was not the quickest. Throw in an exhausted daughter who has visual spatial issues who was trying to bag for me and figure out where to set bags as ran out of room it was not a quick check out.

So excuse me if I didn't realize this Kroger couldn't sell wine after 11:30. When I rang up it just said attendant will check (because obviously one would check ID). Then it cleared and said continue checking out on screen. I handed it to my daughter (who is 22 btw) and said just set up on shelf they'll need to check ID. She no sooner set it down than the attendant snatched it up and snapped - and yes I do mean snapped at me hatefully - that I can't buy alcohol after 11:30pm. I said oh I'm sorry I thought it was midnight. To which she snarked that it was state law 11:30.
1. I was pleasant even tho I'd had an exhausting, trying, evening. Don't speak to me in that tone of voice. I hadn't done anything wrong. I didn't argue. Truthfully I wasn't wearing a watch and didn't know the time. I kept a nice tone. I didn't expect to be snapped at like that not once but twice.
2. Maybe this Kroger should post a sign by the wine. The bottle I got was at back end of store and I looked - didn't see one. Turning lights off along those coolers would help too, they were all on.
3. Actually it is this particular district. Which explains why in my area (I live an hour and a half away - keep in mind I'd had to drive up in bad weather no less) I was right - our grocer sells wine and beer up to 11:59pm. Given many come into the Athens area from elsewhere it is understandable we come from places with different policies and local rules...and different states. So seriously, I don't need attitude. Attitude which continued even afterward as checking out. Obviously your attendant is not happy working there and takes it out on customers.

I'd probably have let it slide but honestly, earlier this week while in my local area Kroger (not Athens) - and the time before that - your staff was on the scale of attitudinal to down right rude. Only one staff member stands out as pleasant there and that was before Thanksgiving. No one seems to care about their job much less appreciate a customer. So much so I was already thinking I would go to the Publix near me - same distance just other direction - because for the amount of money I spend weekly on groceries and meds I don't think it's too much to ask to at least be treated courteously.

So please know it's not that I couldn't buy the wine. It was the hateful tone, disrespectful condescending attitude like I was an irritating problem instead of a customer. A problem that apparently is system-wide with Kroger.

I know one thing. We will never step foot in the Athens Kroger again. There was absolutely no reason for her to be so hateful to me. She wasn't nice to anyone that I could tell - like I said I had a cart full of groceries so wasn't a fast checkout and could hear other conversations around us - it wasn't just me.

I have been nothing but a loyal customer to u shop at 3 different Indiana stores and u have this sale make a huge deal of it and then don't send the toys listed to the stores for it have checked all 3 stores daily and had my sister also interested in toy items that you never even had we both worked hard at obtaining these and feel you falsely advertised items and wasted our time extremely dissatisfied with you.

I ordered a dozen eggs for Thanksgiving 3 days in advance. Went to pick them up and they were not there. I was upset as I signed up to bring them for dinner. Also, the last two times I shopped there they forgot to put my groceries in basket. Had to go back and pick them up. This is on Echo Lane by Memorial in Houston. They dont care. I called to voice my complaint and they hung up on me. Terrible customer service and Mr Hernandez, store manager is clueless.

I was shopping at Kroger store on Fremont in la Port Texas and one of my digital coupons weren't working so I asked the older lady working self checkout for help and she was no help at all and being so rude then she walked away so I decided to void the item which I've done at many other Kroger stores and Wall-Mart stores before and never had a problem she comes up behind and says you can't void an item we have to do that I said I'm not a [censor] she said what did you say I said I'm no a [censor] I've done this many times before and then to complete the void I know I need to hand it to a staff member so they can complete the void and she was still very rude me so I told her to forget it and stormed out of the store very pissed off I'll never be shopping there again especially with that rude woman there