Kroger
Reviews and Complaints

My Kroger Pharmacy keeps running out of 2 of my pain medications all the time. They told me to call ahead so they can make sure to order more if they're running low but that doesn't work either. They kep giving it out to other customers and when I go in they're out again. It also takes them 3 business days to get an order in which seems long. I am stressed month that I might not get my meds. They send me to other Kroger's store out of my way or make me wait till I run out. I have always been nice to them but they refuse to order enough so they don't run out. I am in too much pain to run all over town to other stores and they say they're not allowed to order too much. Why does a new customer get my pills and patches when I've been a customer for 20 years? They keep apologizing but it's getting old (and so am I..)

I called the customer service, and was put on hold for 27 mins. Finally a woman identifying herself as "Vi...ki" or "Vi...ci" answered. She told me that the survey I took online would take 2-5 days to have my account credited with 50 points. I took the survey 2 days earlier, and the points have not shown up on the account, but it is the last day of the month, and I wanted the points in. She said she couldn't do anything about it. She said I should have done the survey on the phone to have the points credited right away. I told her I would do a new survey on the phone right then. She told me to "hold on", and before I could agree or disagree, she hanged up on me. I called the customer service line again, and was on hold for 57 mins. After the 57 mins, the same woman with the name, "Vi..." answered the phone. I told her I wanted to do the survey on the phone, and she hanged up on me again. This is what Kroger/Fred Meyer's customer service is all about. And their rewards point: if you do the survey online, it is up to them when they want to credit you the 50 points, which is usable only if you can make it to 100 points for the month. So, you might do the survey a few days before the end of the month, hoping that you would earn the points to make up the 100 points for the month that would be usable. But they will hold it up and give you the points the following month, making you waste the effort, energy, time, and the 50 points. It is a scam! And to be put on hold twice, for nearly an hour, and have the customer service person hang up on you, not once, but twice! This is their customer service!

This store has been our main stop for groceries for years, for at least a year they are out of normal stock items, advertised items, meat items and personnel running registers that are incompetent of handling that task. Today's mess is what promoted me to start shopping at the new Meier's. The registers don't get the prices changed to match item. Then when finished it would not take give me the discount, the cashier did not know how to resolved the issue, so rather than call a supervisor to the register, I'm told get out of line and go to the courteous booth. That person had to be helped to fix the issue and then I had to prompt the girl twice to give me a receipt to prove that the credit was applied back to my Visa, I ended out of the store with no record to show my gas discount. This store is in dire needs of an manager and the tech support to keep its prices corrected to the registers. WE have shopped Kroger for thirty years and will have to change stores to be assured that the transaction is correct. I have talked to other customers and its seems to be an all to common occurrence.

On the kroger feedback site, he entry ed cursor must be moved manually for each of the six separate numbers. On other websites the cursor moves automatically to the next entry. Online and by phone, for over one year, I have requested that the web site improve to the automatic cursor movement. Why can't kroger make this small change for the convenience of the customer?

The store manager was approach by supposedly another customer and told him that my 11 year old daughter was stealing the lip gloss by sticking it in her purse. Which she did not she had it in her had the whole time. I was also told that another lady saw it to. The manager tried to bribe us by telling that we could have the groceries for nothing or a gift card. Why would I except any of that when my daughter did nothing wrong. The manager even seen her put the makeup in my cart and wood not leave us alone.

I've been shopping at Kroger for almost twenty years and each year it just gets worse! I've seen giant rats running up the water drains in the store, stray cats, birds and mice. The products that are on sale each month there's always something that doesn't ring up right. There is no one around to help find things I can't find and when I hunt one person down they don't know either. There are no baggers (at least 50%)each time we are there so I have to bag it all myself. I have MS (Multiple sclerosis, so this is very difficult for me) I'm tired of getting home and seeing that the cashier forgot my coupons or that a sale price didn't come up right. I hate this Kroger anymore. There's nothing I can say good about it. I wish I could but even the meat tastes rotten, haven't bought it there for a while because of it. I've seen milk sitting on a shelf and watch a worker put it back in the fridge after I tell them. Who cares if it's rotten right? I've spent more time and money having to return to this store over and over. I'm done as the rest of my extended family! Martins and Aldis are far better in every way. U lost a lot of customers...too bad over things that could be resolved but never are.

3 days ago I went into the Kroger store located on Clarksville Highway in Nashville, TN to purchase some Cream of Wheat cereal. All they had on the shelf was the instant pack boxes not the regular box of Cream of Wheat I buy. I stopped back this afternoon after 5pm and they still did not have what I was looking for. Not only that, but the shelf had not been touched as I remember how the boxes of instant Cream of Wheat were sitting. This is not the first time this store has not had items that I wished to purchase and had purchased from it in the past. It seems like if something sells well, they stop stocking it. I once even asked the manager when I was looking for an item and he said and I quote, 'we get what corporate decides we should get'. It doesn't matter that the are loosing customers but they really need to do something or sell this store to another company that WILL SEE TO THE NEEDS OF THEIR LOCAL CUSTOMERS.

I was recently offered employment with Kroger. I was originally excited about the opportunity but to my surprise one of the workers made the company appear unreliable. I conveyed to the first person I spoke with in regards to the pay scale and the lady from corporate advised me to wait until I had the in store interview so I agreed. I had my interview with one of the managers and the process went fine. The manager explained to me that she doesn't make he determination in regards to the pay. I was told that a form must be submitted, which is clearly understandable. I received a phone call on 10/21/2015 at 8:28 from another manager advising me to come to the training center located at the another Kroger location. (no one called to offer employment prior to) I was slightly confused because I was told there is no time, just to go. I agreed and went to the training center but I sat for one hour only to be told there would be for the day. I was upset because I couldn't believe they had me and another lady just sitting. (with NO PAY) The same day I called the store where I was hired and spoke with the manager who interviewed me and she apologized for the misinformation. She advised me to go to the corporate Kroger location 10/22/2015. Again I agreed because I was still interested in employment with Kroger. I arrived at 7:30 AM and waited until 8 for the class to start. There lady who came appeared to be a trainer of some sort. I expressed my concerns about the previous incident and she was rude to me in the process. She told me that nobody showed up for the training the previous day and I clearly told her yes I did and so did another lady. She proceeded to tell me that I went to the wrong place and I told her I went to the location that was told to me. She was still rude so I expressed my concern about the pay and when she stated to me that I couldn't go anywhere else to make more than $7.35, I felt completely discriminated. The reasons are for one she doesn't know me or my educational background, and then when the other lady came in of another race, she treated her different. The trainer kept hinting that maybe I should wait to start the training and since I felt discrimination, I decided to leave. I spoke with the manager and to my surprise the trainer old her I just got up and walked out totally leaving out how rude she was to me. I'm just in utter shock so I explained to the manager about what I experienced and that I would like to decline the offer. I took Kroger to be a professional place and I am a Kroger shopper but after my experience, I will have to limit my trips and spread the word about my experience. Thank you for taking the time to read my concern and know that I can deal with several things but discrimination is not one of them.