Kroger
Reviews and Complaints

I have lived in this area most of my life, this is our nehiborhood store, and the first place I ever worked... Through the years I have heard many complaints on this stores employees and services. This store is having a major remodel, a whole new store is being built with a fuel center. This means new managers are already in the old store getting ready for the big move at the end of the year. With new change comes adjustments, yes we all know. I have witnessed and heard from an employee of down right rudeness, mistreatment, and just no effort on a managers duty on manager: Rosevelt Williams. Just because you have more education and you think you are better exprienced does not give you the right to abuse your role, not listening to your employees, and not getting to know your employees, and wrong accusations.

Around 20 employees were suspended over using coupons on purchases. Some keep their jobs but the employees with senority 29 yra and 42 yrs were let go! Previously the older employee was asked by a Kroger manager why he wouldnt just quit and retire. He endured years of harrassment some included sexual by a manager. Kroger knew of this and all the managers kept their jobs! But this employee used 2 coupons and has lost his job!

Yesterday like many other days I filled my cart, then returned home. While in the process of putting everything away I opened up some chicken wings that was intended to be used for dinner last night. However as soon as they were opened a stinch took over my kitchen. These wings had turned, and had been for a while. This was the Kroger meat market packiage not a brand name. I returned to Kroger, and was refunded my money back, but this has happened from the meat department at least four different times in the past year and a half. The manager was polite, but unsimpathetic. Kroger has gotten bad press as of late for tainted meat from a differrent supplier I know, but my case has more to do with this meat department and management unable to deliver a safe product. If I had placed this in my freezer it may not have been as easily noticed to be spoiled which could have led us to being sick, or worse.

I have been with Dillons, a subsidiary of Kroger, for 6 months. I am paid poverty level wages. The week that I was able to sign up for Health Insurance, my hours were cut by 10! This was approximately an $80. a week cut, if I had signed up for the insurance, this would have cost me an additional $30. Who can afford to lose $110. a week, simply to get health insurance. To sum it up, Kroger does not want anyone to get benefits for doing a good job! If you want the benefits of health insurance through them you are going to pay for it yourself!

If you have a disability of any kind you have to fight then get them to make accommodations.
Then when they feel that your time is up, they start bullying and harassment til you go...
They don't follow the law, they just go around them...

Good morning

I've been working for krogers for over five years... I'm a stock clerk... I'm 53 and get ssd. I have a few medical conditions that cause me to get less work done over other co-workers. Krogers knows all this, but act like I have to do the same as my co-workers... Two years ago they tryed to take my head, but I beat them... Now we have a new boss and she wants to try now...

I want to ask... Any one who has worked for kroger in the last six years or who are still working and have a problem with them to reply...

There is a departement manager at Kroger Store #542 in Nashville Tn, On 61 E thompson Lane 37211, her name is Maggie Ijean Tinch, she is the Drug Gm Department head. I am a employee of kroger we will go only that for. She has harassed, bullied, made store management basically bow down to her because of her position of a Union steward, and been best friends with Joe Parks, the local 1995 union rep who will never call you back and is the best union rep money can buy. I have witnessed and experienced this womans gross unprofessinalism and threating of other employees including myself who am a department manager by the way. She is the senoir member of the cultural commitee with her cronies which is the ultimate raging hypocrisy and I can't take it anymore.This woman either needs to retire or transfer to another store because she is red handed guilty of the behavior we in the company preach so hard against and is a threat to all young and up and coming Kroger employees who have their eyes set on management with the skills and knowledge to bring profits to the table because I am one of them. She has to be stopped Maggie Ijean Tinch Drug Gm Department Manager Kroger Store #542

Why is this company taking newest points first instead of using my older points? This is false advertisement an disloyal to customers. I had 323 points expiring 4/30/2011 and when I ended fueling on 4/29/2011 I realized that the 400 points I used were taken from my points expiring 5/31/2011. I was completely disatisfied with the company's policy on this subject.

How do you get these tissues out of the box?

I purchased a package of "Oven Roasted Turkry Breast" on March 22, 2011. My wife, son and I ate sandwiches that evening. By 3:00 AM, my wife and I were running to the bathroom with diarrhea. This gastrointestinal problems (gas pain and diarrhea) continued for 3 days. We had no idea that it was the Turkey which caused the problem. We talked w/our son on the second day... and he informed us that he, too, was having the same problem. When we opened the package (on the 5th day after purchase), the smell was unbelievable! I called the [protected] "Hotline" and informed them of the problem. I was told by "Kathy" that I should store the meat in the freezer... and someone would call me in a couple days. I didn't hear from Krogers (by Friday, March 25) so I called again. I was told by Kathy (again) that I wil hear something in a couple days. I have since called 4 more times... and no relief. It's always "... someone will be calling in a couple days..." Meanwhile, the bad turkey has permeated all of my frozen food. I took the horribly odoriferous turkey to the store where I purchased it (on Galloway Rd., Mesquite Tx.) and I spoke with the store manager, Karen. After waiting (30 min.) for her to call her Dist. Mgr., and make several calls to Corporate... Karen told me that they would give me a $25 coupon for my loss! I've lost more than $150 in food... and hours of aggravation on the phone dealing with people who really don't care. Karen informed me that she was not aware of any complaints. I spoke with two others (in the dept.) who told me the same. I've been a loyal customer of Kroger's for more than 35 years. All my family are Kroger shoppers. But, I will never walk into another Kroger store. In my business, I meet 6-8 new aquaintances every day. That's a lot of "word-of-mouth" advertizing. And I will broadcast this to every person I meet, and every website... and every medium that I have access to. The (alleged) case number which was assigned to this incident (by Kroger Corporate) is #[protected]. The persons I've spoken with (at Corporate) are Kathy, Chelsea, Kim... and Karen. No last names, of course. Due to being passed around on the phone, I've forgotten a couple of their names. But I did ask that all calls be recorded. Corporate did not inform the Mesquite Kroger that there was a problem. The manager, Karen, asked that I give her the package and they would give me a coupon... and I could forget about it. I don't think so! And I promise, Kroger will not forget me (any time soon).

I reported my Complaint which I was given a number #[protected]. I walked back into Frys located on Highland and 20th street to get my cane. I was so excited to see it that I told the customer service rep, that it was my cane and I could I get it. The customer in front of me screamed that I was rude and your customer rep agreed and told me to my face I was rude for asking for my cane. I had to limp into the store to get it as I left it in the grocery basket after shopping there.
I left and my granddaughter heard the whole thing and thought it was horrible the way I was treated. On her advice, I went back into the store to report it to a manager. The rude customer that screamed at me got in between me and the assistant manager and wouldn't let me complain. Instead, she screamed I was a drug addict, pscho or an alcoholic in front of the whole store. The Assistant Manager didn't do a thing about it and I left humiliated. Haven't been back there since.
2 Weeks later, I get a call from Siad, the Manager. I explained it to him and he completely blamed the customer and made no mention of his employee that played into the customers mentality. I haven't heard a word since from Siad and it's been 2 weeks. He has dropped the ball and blown me off like a piece of lint on his suit.
From here, if I don't receive some kind of action from Kroger acknowledging my humiliation and the employees being reprimanded, I am afraid I will be forced to take further action. I am a paralegal and know how to file law suits.
I expect to be treated with some kind of respect here.
I am sorry that I have to take this further, but your manager, Siad at that store has done nothing and I expect him to do nothing because he has let this go like it's nothing to him.
Sincerely,
Joan Bennett
[protected]

I was walking around Kroger browsing and looking for taco seasoning and ground beef for my mom. i was followed by a lady the first five minutes i walked through the door, i didn't think much of it at first until i noticed every aisle i went to i look over and seen her pretend to stocking things. she finally asked me did i need help and i told her no. i found the taco seasoning but as soon as i went to the freezer to get ground beef an officer stopped me and asked me to come here. i knew that they thought i was shop lifting so i ask for What. then he grabbed me and begin to search me in front of every one in the store. after they found nothing i was embarrassed as if they did find something.

On sunday, Feb27th my husband and I went shoping at Krogers. He likes to drink coffee while I do the shoping. When I was thruogh shoping and put the grocerys in the car I went back in to get him . he infomed me that the coffee had spilled on his stomick I had asked him did he tell them so they could give him some ice, he said he did and that they gave him a cup of ice .When I saw it I imedietly got neosporin for it. The manager proceded to walk by as if to check but just looked ourway and walked by Thats when i was annoyed, so I went to him to tell him what happend and that he needs to train his employees on how to address situations as this. He said he would get some information of what happend and walked away and sent a female manager to check on us.She looked at it and got a plastic bag for the ice and simply said if there is any problem just let us know. What ticks me off is the lack of concern and profetionanalism.You wonder why you get sued. I'm not that kind of person to do that. but if that happend to somene that was sue happy you would have been since his burn lookes worse and its going to take him longer to heal of his condition. I happen to love Kroger .I go all the way to kroger to avoid Walmart and Walmart is closer . The lack of concern about what happend really put a bad taste in my mouth and makes me not want to bother with you either. I know i'm only one person but if this is how little you care about your shopers then i don't need to shop with you, they didn't even offer to reimbers me fore the Neosporen.

The health insurance at Kroger has been set up in such a way that both the insurance company and Kroger's self-insured worker's comp plan are able to deny any and all pain related claims simply by having MED-1000 state that doctor's bills will not be paid because the "accident" was caused by the job at Kroger. After submitting the claim to Kroger HR who never returns phone calls, months later you receive a certified letter stating the claim is denied because you didn't notify your supervisor, you didn't fill out the proper paperwork in a timely fashion and you didn't take a drug test. I am just one of several people who I worked with at Kroger in this situation. We didn't have any accidents of any kind but we all experienced various types of normal, everyday living pain.

I personally asked my immediate supervisor if anybody had experienced the type of pain I was experiencing and was told no. I thought maybe I had arthritis, peripheral artery disease (PAD) or neuropathy and had better go see a Dr. ASAP to try and nip it in the bud. I called the insurance company, MED-1000, to verify I could see the Dr. I wanted to see and was told yes. I asked my supervisor for 3 different days off so I could see the Dr. about my pain and was given the days off. The supervisor never once said I needed to fill out any special worker's comp forms nor did she ask me to take a drug test. Not long after the Dr's. visits, diagnosis and treatment I received statements from MED-1000 denying my claims because they stated, my problem was caused by the job at Kroger. My Dr. didn't know what was causing my problem so I don't know how the insurance company knew. Other co-workers later told me this had happened to them also for different problems like foot and hip pain. None of us had had any accidents and just figured it was age catching up with us. One of my co-workers even asked the store manager for the day off because his foot hurt so much and was told not to come back until he had a Dr's. note. Yet, despite the fact it was the store manager's orders to go to the Dr., his claim was denied.

We were all denied for reasons we couldn't possibly know about from any of the information they supplied at hiring time and were never told when we asked our supervisors/managers. Conveniently for Kroger, it's impossible to file a complaint with the TX Board of Insurance because Kroger is self-insured and the Board has no jurisdiction over self-insured companies. Filing an appeal with Kroger simply gets you more silence for several months and another denial letter with the same contrived claims which had supposedly been reviewed by some TX Kroger board at the Dep. of Labor. If this board in fact asked my former supervisor if I had notified her of my problem and she said no, she is flat out lying as are the supervisors of my former co-workers.

If you're thinking about taking a job a Kroger I recommend that you stay as far away from them as possible. If you're forced by life circumstances to take a job at Kroger, whatever you do, if you experience ANY type of pain make absolutely sure that you notify your supervisor, their manager, the store manager and the president (his email address is on the employee website) in writing before going to the Dr. Demand that they supply you with the necessary paperwork to file with HR and ask if you are required to take a drug test. If they say no, get that in writing AND send a copy to HR and the president. Let's end this scam NOW!