Lowe's’s earns a 1.4-star rating from 2222 reviews, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
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troy-bilt lawn edger
I purchased a Troy-Bilt lawn edger on 8-23-08. I used the product for approx. 2 months then stored until spring. I used clean gas started it up and edged my yard 2 times in April 2009. During the 2nd use, it made a loud noise and would no longer work. I took it to Lowe's and was told to take it to a repair provider because they would only warrant it for 30...
Read full review of Lowe's and 2 commentsbad installation - lawsuit
Hi - in 2005 a washing machine we purchased was installed wrong. We ended up having to move out of our home for 14 months due to the damage. Our whole family was made ill by the mold the installations caused. We are in what in our opinion is the legal battle of our life. Please visit our website at http://www.lowes-nightmare.com .
We appreciate your support and ask that you share our website with everyone you know.
Thanks so much.
Vicki Booros
The complaint has been investigated and resolved to the customer’s satisfaction.
fire
We purchased a SLG 2006 B gas grill from Lowes in October of 2006. We have only used a total of two tanks of propane and with no warning after starting the grill for the first time this year April 2009 the grill catches on fire. From the looks of the fire it started from the burnes to the outside of the grill. We have see recalls for the other model but have not found a recall on this model. For the saftey of consumers this model should be included. If anyone knows of any recall please e-mail me at [protected]@aol.com.
We are out a grill with no rembursment of anything to purchase a new grill .
Thanks,
B Johns
The complaint has been investigated and resolved to the customer’s satisfaction.
We also purchased this grill from Lowe's. We did manage to get about 8 months of use, but not because there were no problems. It caught fire twice before I noticed the corroded burners. Like you, we have looked for recalls but there are none for this model. Lowe's and Perfect Flame should be ashamed for promoting such a dangerous product. There is no way we will ever buy another grill by this company and Lowe's is not looking very good either.
I just got off the phone with Bar-B-Que tech. I suppose they changed their name to avoid "Perfect Flame Shame." As with the rest of you, my lifetime burners rusted out in one year of being covered and under the porch. Naturally, with my receipt, they were willing to send me the parts to rebuild the grill. Unfortunately, Lowes receipts fade out (thermal paper) and Lowes does not keep records longer than 6 mos. That all happened 3 months ago and today, they had the nerve to call and ask if I still wanted to purchase the "lifetime warranty" replacement parts.
Bottom line: The call ended with me promising that I would hurt BBQ Tech much worse than they hurt me. Fire one. Don't buy from these people unless you want a fall-apart product with customer service designed to avoid honoring their warranty. Yes lady, I cannot produce my receipt so obviously, I built this grill out of junkyard parts, all a part of my diabolical plot to cheat you out of a few crummy pot-metal burners.
We too purchased a Perfect Flame Grill SLG2006B from Lowes and have had the same experience. We've cleaned it to the point of looking almost new and it makes no difference. The burners and burner covers produce a "fire" and not a flame and this makes the unit useless. I agree that the unit needs to be recalled as it is a huge potential safety risk. would love to hear if anyone has seen a recall on this item as well. shemmelman@yahoo.com
I strongly agree. This grill almost burned my house. This is a serious safety issue.
customer service in garden dept
Was there on 05/09/2009 at about 3:00 pm. When I was entering the garden aea there were 2 Lowes Employees standing outside of gate watching a car that was parked sideways in a stall taking up 2 spaces instead of being parked head-in like all other cars. I said excuse me and asked if they could direct me to the 10" Annual Premium Baskets that were on sale...
Read full review of Lowe's and 1 commentcustomers
I work for Lowe's and I hate customer who return stuff from other leading hardware stores . We, for some reason, take it and try to add it to our system. We take a blow from it too. What is worse is when we tell the customer that it didn't come from our company and they yell and scream until they get what they want. It's pathetic! Take it back from the store you bought it from!
The complaint has been investigated and resolved to the customer’s satisfaction.
May 14, 09 Discriminated because of age after taking my money up front.A long long wait for a laminated floor after the first installers job floor POPPED-UP in every room .Too discussed and worn out with the NOT TRUE PROJECT as stated to me when i went to the floor to get the Floors done.I bought all the material i would need to do a laminated floor and 2 bathrooms and washroom with vinyl that is left in my garage .3 items left returned to store for a refund upon completion of the first floor, the REPLACEMENT floor left overs were taken by installers(Box of Border for the floor.While mine was cut in visible places and pieced together.Not mention i have to paint entire house afterwards ($2, 000) walls PAINT scraped in every room .After i stopped the border man from his job because h i was then told that Lowes do not remove old vinyl and i needed the old vinyl removed because of a backup on bathroom floors .Therefore anger set in i guess from this person.The salesman that sold me the floor and explained clearly how the floor installing would be carried out was no more at store after hs sales to me and therefore i have no backup other than the paper with all the material i purchased at the time.The first floor was a 25 year warranty floor and someone picked a 7mm floor for me and installed because i was told by 2 people that knows what was happening in the store that the one i selected cost more.I waited and waited and just 3 weeks ago the last week of April they came and put the floor down.All the people that works in this store acts as if i did something wrong because of the irst complaint of the Pop-up floor and INSTALLERS whomever they were because the young man told me when i was in the store purchasing the items that they had no installers available and couldn't even write down a name but a few weeks after i was called and told the installers were at my house(A woman and man) asnd the project began with the 2 but after approx. 8 days in my home the entire family appeared and took all my doors off the hinges and piled in a corner and the installers came with no WORKHORSE, poor operable saw and had a handsaw which was used to SAW and splinter my doors in the hallway and the guy came out on the patio where i was using my blower and asked me for my electric Cord and i gave it to him to use.My white dustpan left also they were using.I can't even explain the Humiliation I went through for MONTHS and i got Dust in my eyes and had to go get my eyes flushed and antiobiotic eye drops, my Doctor ahad to up my High Blood Pressure medicine and i have very upset and Sick behind this Floor installation for a long time..I SIGNED the papers a few weeks blindly like they wanted me to be just to get them off and out of my house to get some relief a few weeks because of adverse reactions toward installing after reaching my home to tell how i was treated by some employeees of the store and it's only one in this area but i will never ever take my money to invest in the store again for a home project (Laminated floor)will never go to any Lowes to have a laminated floor install or any other home project unless i am COMPENSATED back in some manner and i am a good paying customer of Lowes.I also was told they don't work for Lowes any more by a person sent here from Charleston, Sc.Who do you think came back and installed this floor now.One other thing is that they tried to give me a poor quality floor called Surface Source 10 year warranty and I refused.I was called to the store and taken back into a backroom and shown 2 PLACARDS to chose a floor from and a change was made bywhomever.I had asked for the same 25 year first floor but was told they Don't carried that one anymore at the time. It got to be very confusing.This last floor installed a few weeks ago, i have no Paperwork and was told i didn't need any.I have never in my LIFE been through a purchase and PROJECT like this.I called the MAIN headquarters a few times (Mooreville, NC.) . Had me to sign papers stating that i would not charge Lowes for any injuries in my home. I have a LOW SHINE Lake Bodensee Cheery 7mm and was told they didn't know how long it's good for. Never again. Some Photos yes. I'm single, retired.
unauthorized charges
I bought a $6.50 product from Lowe's. At the check out, I scanned my Credit card for payment. As has been customary for the last 1-2 years, only at this store, you are asked to announce the last 4 digits of your card and then sign on the digital pad. This time, I was also asked, in addition, to show an ID.
Home Depot across the street, does not even require you to sign for the credit card scanned, when total is less than $50.00.
This is the last time I'll shop at Lowe's.
The complaint has been investigated and resolved to the customer’s satisfaction.
Can't blame you there. How dare they attempt to prevent fraud and identity theft by ensuring that the card presented is actually encoding with the number on the actual card! Could be worse.
floor installation
I signed a contract with lowes for the installation of a pergo floor, 4/09 the store raved about the installer, well the installation day arrived and the installer immediately wanted an additional 600.00 to level a 12x15 partial floor this was labor only, I was to purchase addl 400.00 worth of material.. now the installer did come out and check my dining room floor and insisted he would not need to do too much. I personally had to remove the rug and tile and padding plus go pick up the 15 boxes of flooring and misc. myself. He worked on the flooring he left after5 hrs of work @ 125.00 a hour he mixed the flooring material in the house there was dust and grime in the entire down stairs. I was furious. I called lowes all the managers avoided me, I finally did talk to a dept. mgr who was helpful but her hands were tied, they basically were happy to take my money but not follow up on any customer problems. I now have a empty dining room with out a floor and now where to turn. The contractor was ignorant...
The complaint has been investigated and resolved to the customer’s satisfaction.
Had the inside of my house painted , a very professional and expensive job. My wife decided to put new flooring in the down stair bathroom and laundry room. Went to Lowes for the flooring. the installers showed up installed the floor on the correct day. After they left I noticed the toilet was plugged in the new floor bathroom, called Lowes to let them know. They contacted the installers stating they would come back in the morning to take care of the problem.
In the mean time I shut off the water to the toilet so nobody would use it. Used the upstairs bathroom to take a shower, little did I know they dropped the old wax ring seal for the toilet down the drain. This plugged the main line all the shower water, toilet, etc. from upstairs came out the toilet and flooded not only the new flooring but my living room, den, bedroom. Thousands of dollars of damage
Lowes now wants nothing to due with me, since the installers are subcontractors To say the least, I don't think I'll be buying any more things from Lowes.
I recently had windows and a door installed and even though I paid Lowes before the installation the contractor didn't get paid until the job was finished and done to my satisfaction. Lowes called a couple days after the job was completed and asked if I was totally satisfied. If I would have had complaints, which I didn't, the contractor would not have gotten paid until done correctly. I don't understand why you had to pick up all the materials. That is why you hire Lowes in the first place. They come and check everything, give you and estimate, and that is what you pay. Sounds like you were getting the shaft from the contractor.
Thats a harsh way to be treated Mike, I feel for ya. I've discovered over the years that contracting through a mass retailer for major projects generally is a headache. People usually go to them because the prices are cheaper than your average "mom and pop" business. Always keep in mind that a large business like Lowe's survives on volume, meaning they don't make a large profit on any given customer. They make money by selling to hundreds of thousands of people every week. If they tick off a customer, they don't even feel it because they are so large and deal with so many customers each day. Like if you have 10,000 customers and you tick a few off... does it really make a difference overall? A small community business on the other hand, thrives on a strong reputation and when they tick someone off, they feel the repercussions much worse. Which is why the service is generally much better because they realize (correctly) that if their customers leave angry, their reputation goes south and eventually, so does their business.
late fee/rate increase
I noticed on my latest statement that GE Money Bank who runs the credit services for the Lowes Visa card, changed my due date without notice or warning from the 4th of the following month after the statement issue date, to the 30th of the SAME month of the statement issue date. I had automatic payments set up through my bank's bill pay to pay the bill at least two days prior to the due date, which was on the 2nd of the month. The due date usually fluxed from the 4th to the 6th.
I unfortunately did not notice the date change, which I'm sure they were hoping for, and charged me a 39.00 late fee and jacked the interest rate up from 4.99% to 19.90%. They bought the Lowes credit card services from Capital One about a year and a half ago. It probably drove them crazy I had such a low rate. The reason I had such a low rate is because I have an EXCELLENT credit record.
I did miss a payment back in October. They told me this is why they increased the interest rate. I still have not found that statement in my records, so I may have misplaced it or it got lost in the mail. After that, I set up my payments on a regular schedule instead of waiting for the statement. That is how they got me. My payments weren't on a set date before. They knew I was going by the statement. Once they knew I was on a regular schedule, they got me by changing the date to four days earlier which was two days prior to my scheduled date through bill pay.
I am disappointed I have lost the great interest rate on that credit card. I will not do business with them anymore. In one way they won, but in another way, they lost. I am paying off the balance and closing the account. I am also going to inform Lowe's of their business practices. I think it is a disservice to Lowe's customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Why are they deducting money with your debit card?
I had two (2) 3, 000.00 payments deducted from my debit card. I am now having trouble talking to a live person to ge my money back, while I am bouncing checks. I don't have 6K just waiting on Lowes to take. My opion stay away from Lowe's Visa Card!
I totally agree. Most billing cycles are toward the end of the month. I've had this problem with Lowes and Home Depot (dates fluxuate) and always at the beginning of the month. I know with my whole heart that the ONLY reason for their billing cycle to be at the beginning of the month is to catch people who do online billing and to give them a monthly late charge ($35.00) and increase their rates. This is totally intolerable, in an already inflated environment to cause pain and suffering for those whose business is loyal and steady. After both Lowes and Home Base credit cards are paid off, I plan on not be using them anymore. I can't believe that business can be run this way and stay in business. I am so upset with them I could just chew nails. PS: I have never been late, always paid at the beginning of the month, every month. I can't even tell you how many late charges they tagged me with, knowing full well that they made one payment early and the next one late, charging both in the same month and causing the next payment to be late. Horrible.
Got a change in my credit card agreement stating my new interest rate would be almost 22%. If I was late it would increase to about 28%. Stated I could opt out of the increase but I would have to cancel my card. Called and told them to cancel my card. The man on the other end of the line told me that he could lower my payments and give me a 50% reduction in my interest rate for the life of the loan. I thought wow what a deal. So the letter came in the mail confirming this so I thought. What it was confirming was I was given a payment plan that cut my payment in half for six months with a lower interest rate. A payment plan? Why would I need a payment plan? I am not in arrears. I call the credit department number listed on the letter. Asked them to explain to me what was going on. They said that it was a payment plan, that they had cancelled my card. Why cancel my card? Since they cancelled my card, not I that will show up as a deragatory remark on my credit history. This is so unfair. All of this happend because I wanted to opt out of the higher interest rate and cancel the card myself. There are some surefire crooks out there. This is so unfair. I spoke with a supervisor and she said she would try to get it reinstated back the way it was then I could opt out. By the time that happens the time period to opt out will have expired. They got me alright. I will take a loan out elsewhere and get rid of them but they will still damage my credit by showing "cancelled by creditor". This is just not fair. My credit is excellent. I have over a 30 year credit history. There has to be something or someone that can stop these predators. I am going to file a complaint with the attorney generals office if they do not fix it back. Stay away from Lowes and GE Money Bank. I have had this account for 16 years.
instalation of dishwasher
We ordered a Bosch dishwasher and were aked if we needed it installed. When we said that we had a very good plumber we sadly let the sales person convince us with a free install offer by Lowes to accept their installation.
The company came but did not carry the appliance in from the truck. Instead they asked to inspect our water heater. We showed it to them. Then they needed to go to the bathroom. We said yes and both contractors went to seperate bathrooms. Now one of them did not close the door and we observed them inspecting our under the sink plumbing in the bathroom. We were then informed that we had some "extra plumbing needs". We said that we had just in the last month all toilets replaced and a new garbage disposal installed. If there was a problem we would consult the plumber who did it, especially since he lives on our street. "...but we areplumbers and wecan fix it right now!" " No, we would like to use the plumber on our street." "But you might have big water damage..." "No, we want to use our neighbour for anything but installing a dishwasher" 2 minutes later the contracter comes again and says he cannot turn off the water to the dishwasher and needs to fix some of my broken plumbing to install the dishwasher. We responded that in that case we would have the dishwasher installed by our plumber. Oh no we can install it, wejust wanted to prevent something unsafe that can cost you a lot of money.
"If it is not safe to install we need to cancel this in install and get our own plumber"
They took our dishwasher and left.
When we complained to Lowes, we were shocked to realize that they had been informed that we requested "rigged and unsafe" installations and that their crew had been insulted by us. We opposed this statement and invited any store to come to our house (5 minutes from the store) and see for themselfes that their contarcter hadactually left the house with leaving the "ankle "whatever shut off so there was currently no water supply to my old dishwasher. I invited them to open and shut the valve themself to see that it worked perfect and was not broken. I also expressed more than once my impression that the installation of the dishwasher was only not possible when we refused to be talked into extra plumbing work and asked them to leave. At no time did we requested anything "rigged'.
To our amazement Lowes might promise you call backs within 24 hours from store managers and district managers, but they don't call, nor are they interested in making sure that their crews are not trying to take advantage of costumers. All their reps can tell us, when we call back after 24 hours is that we expected them to install something to a broken part and they refused. We have come to believe that Lowes is actualy not interested at all in costumer safety nor satisfaction.
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I have had a lot of issues with Lowes after having our old kitchen completely redone and after purchasing a front door. We ended up getting their attention after my husband (whose really good at confrontation, unlike me) he threaten to call BBB and let the local newspaper know how they were taking advantage of their customers. Not sure how the Lowes near you is but this definitely got their attention and basically stayed with us till the projects were done.
website
I am disabled... So I use my computer to shop... Before going or having things delivered... All I wanted to do... Was get the price on: 6 cement blocks And 1 sheet of 3/4" unfinished plywood I spent 45 minutes searching And still could not get to my objective Your website needs to be improved. Thank you for listening Barbara e. Schroeder
Read full review of Lowe'sreturn policy
Bought a $600 dishwasher from Lowes on Friday 3/26/09. Unit was delivered on Monday 3/30/09. Unit was installed Tuesday 3/31/09. Thursday morning (4/2) noticed a louder than normal growl from dishwasher, sounds like a bad bearing in the pump, called to see how they would like me to prep unit for return, was told I can't return it, it has to be serviced. Huh? WTF? I can hear my dishwasher over the TV in the next room, but they say they need outside verification it's not working.
Lowes might as well change their "7 day return on major appliances" to "ALL SALES FINAL" since they won't allow returns without a tech note saying what's wrong with it, and that will almost always take you outside of the 7 days.
The ironic part about this is the unit was purchased with a gift card that Lowes sent us because the last dishwasher was such a piece of poop that it qualified as a lemon.
[protected]@midnightpc.com
closing my account
On march 30, 2009, I received a letter stating that "due to rah, rah, rah, rah, rah-we are closing your Lowe's Consumer account. I don't owe a dime on this card. I have always paid any amounts due on time-I.E. my credit report stated repeatedly" pays on time, never late" all the way down the page. Now, I look at the stock exchange where Citibank stock is stuck around $1.35 per share. Who has the better credit report? My wages have fallen somewhat due to the nature of my business but I'm not a company who's stock has become a "penny" stock, not worth the paper its written on. I am extremely outraged that you would cut out a customer who should be viewed as an asset because he pays his bills. I admit times have gotten tough lately but everyone is feeling the pinch. I want you to realize something else-when the economy revives, and it will, I will never, ever use a Citibank account of any kind. And thank you for opening my eyes to the greed and averice that companies like yours thrive on. I hope your stock goes further in the tank and your company folds-NO MORE BAIL-OUTS FOR CITIBANK!
SINCERELY UP YOURS,
TOM CARLTON
CC:CLEVELAND DAILY BANNER
NEW YORK TIMES
SENATOR BOB CORKER
CONGRESSMAN ZACK WAMP
The complaint has been investigated and resolved to the customer’s satisfaction.
roof installation
We hired Lowe's to replace the roof on our home. Having the work guaranteed was important to us and they contractually guarantee their work. We paid $11K for the project. The installer removed the roof, threw the old roofing materials all over the lawn and left to complete other jobs he had started. This left the home open to the elements and when a...
got be hiand on a bill
Hi my name is C. Funk
My complaint is that i was be haind on lowes bill now they close account.Now that is payed off i have a crt. on the bill of like .80 cen. but i wood like to have my lowes card back it is not right to close the acc. if it is pay off and i wood not use it for a houle.
think you
Miss Carolyn Funk
The complaint has been investigated and resolved to the customer’s satisfaction.
no customer service
Two things happened at Lowes which made me decide to never go back to this store. The first incident was when I was looking at shades, and saw one on the floor with unraveling fringe. I took it to the woman at the desk and told her, and she said, 'oh, yeah that happens with those, ' and never said another word to me, turned around and said, 'What can I do for you?' to one of her co-workers. RUDE!
The second incident was Saturday when my husband and I were looking at appliances. Well, a worker walked right past us, and this was the SECOND employee who ignored us, and the woman--who walked right past us-- asked another couple if they would help them. Could it be because we were an 'older' couple, and they may have thought these were newlyweds and might be buying a lot more than we? At any rate they have lost 2 good customers. Their behavior was inexcusable, and I don't tolerate such treatment.
I suppose the Lowe's employees feel secure that they will have a job forever...they won't with this kind of customer service, or more appropriately, with the LACK of customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have gone to the Lowes store in marshall texas 5 weeks in a row tring to get parts to hang gutters I purchased there no luck yet . When I asked the sales person when they would be in he said I dont know . Next time I will go to Home Depot . Lowes is the most unfriendly noncaring store I have ever shoped at. I wish they would get a Home Depot in Marshall, Texas
I 100% AGREE STILL HAVING A HASSLE WITH THIS
We shopped around in the appliance section for quite a bit before we had to actually hunt a salesperson, after doing so we discussed getting a chest style freezer delivered and asked about getting some plywood delivered at the same time. We were informed that this would not be an issue, when the guys delivered the chest freezer they could deliver the wood on the same truck. We just needed to go to lumber and get the number for what we needed.
> So off to lumber we went and after about 30 minutes of wander around we finally sent my son to the cashier to ask for someone to come assist us in lumber to get us the numbers( seemed no one was in the lumber area at all). We then took the numbers back to appliances and placed the order, expecting the next day delivery as advertised. Yet another surprise...sorry we were told, you will have to wait until the day after tomorrow. We smiled said ok made it clear that we could not accept delivery before 2:30 so we could have someone available to assist the delivery person in getting the lumber in the the house.
>
> Delivery day came, at 1:40 we got a call from the delivery driver, he was on his way, we explained that delivery was to be made after 2:30. Deborah had to go to work at 2:00, I am disabled and my son would not be in from school until 2:30.
>
> The driver informed us that his truck stopped at 3: 00 and he was on his way.
> He arrived, he was alone, he got out of his truck unloaded a forklift put the plywood and deep freezer on the forklift and proceeded to unload the wood and freezer into the snow and dog poop in the front yard. He said his job does not deliver indoors. His job is driveway, sidewalk or garage delivery.
>
> It took some convincing but Deborah was able to get him to get the freezer in the house, he did so begrudgingly thumping it up the stairs, setting it in the kitchen floor and leaving without set up to see if it worked.
> We were not only livid but furious. Deborah had to call in late for work, to get the lumber in from the snow, on her own, and once she brought the wood in we found the two sheets warped and the final sheet broken.
>
> We called the store manager BRIAN, who was matter of fact about it, I will talk to him I will get his side of it, we will bring you another piece of plywood, but make sure we have access to get the broken piece..
>
> I just feel this is very poor service...on all points and it seems that someone should be aware of it. Im not usually in the habit of making complaints quite the opposite I like to commend the better habits. This just could not be over looked.
So redelivery has been set for after 10:00 Saturday... we waited until 4:30 pm all day no phone call, no messages, no delivery of the new piece to replace the broken piece and In the mean time we got to looking at the receipt and realized we had been over charged as well.
So back on the phone with "Brian" who says come on in we will refund you the money and then ring it up at the sale price.
It is now 5:00 we leave to head off to Beavercreek to Lowe's where this 12 yr old looking rooster haired boy with the "Oh God just hurry up and get out of her so I can text my bff and gf look" comes up and he is "Brian" We again explain we still have not gotten our delivery, he wants to know if we have a truck... no that is why we asked for delivery, and look dud not not a spelling error I meant dud I am using a cane does it look like I am going to carry plywood?
Well they could still deliver it today, that is funny when they delivered before they said the truck stops at 3:00... do off to the refund part... they go to the register, because now there are two of them... and began to do something it took two of them to do, when suddenly they turned the register screen around and said it will be $169.00...? EXCUSE ME NO NO IT WILL BE $17.00 THAT IS WHAT YOU OWE ME! Oh we don't do that we sell it to you first at the Sale price and then we refund the money back into your account in 7-10 days... WHAt? or we can give you a gift card for the $ 17.00 for use in store only. AT THIS POINT I DO NOT WANT TO SHOP IN THIS STORE EVER AGAIN>>> NOW I CAN UNDERSTAND IF IT WERE MY MISTAKE, IF I BOUGHT THE WRONG STUFF AND RETURNED IT, IF I DIDNT LIKE THE COLOR AND RETURNED IT, BUT THIS IS THEIR MISTAKE, THEY WROTE IT UP WRONG, THEY RANG IT UP WRONG, THEY DELIVERED IT WRONG, THEY BROKE PART OF THE ORDER THEY STILL HAVE NOT MADE THAT PART RIGHT AND NOW THEY WANT ME TO BUY IT AGAIN... OR TAKE A GIFT CARD. We took the gift card just to get out of there, we still have the broken wood which they will come for Monday after 2:30( of course they will) and pick up the old wood...that is broken in two directions...
I even contacted the main customer service... their comment was not much different than Brians... "we will talk to the store manager regarding your concerns" perhaps they should get "BRIAN A COLORING BOOK"
JUST BE FORE WARNED... WHEN DEALING WITH LOWES THEY HAVE NO IDEA WHAT THEY ARE DOING IN BEAVERCREEK OHIO ANY WAYS, AND IF YOU HAVE TO GET A REFUND EVEN IF IT IS THEIR MISTAKE YOU WILL HAVE TO TAKE A GIFT CARD FOR THEIR STORE ONLY...
I PERSONALLY WILL DISUADE ANYONE I KNOW FROM GOING THERE, AND WHEN THE $17.00 IS SPENT I SHALL NOT GO THERE AGAIN EVER...
bad samsung refrigerator
I purchased a new samsung refrigerator 1/08 and had big problems with cooling after six months. Lowes sent someone to fix it, but it was not fixed. Lowes sent the same person back again and it was not fixed. They said that there was no problem with the unit and refused to send anyone back to effect repairs. They would not take the unit back. They would not refund my money. One week after the factory warranty ran out, they said they were no longer responsible and that I should contact the extended warranty people ($120.00 extra). They said that the only person available to fix the unit was the same guy lowes sent out and he says there is nothing wrong with the unit and as such, there is no reason to come out.
I have the original receipt and all paperwork and notes on repair contacts. The extended warranty people would call every two weeks or so and ask me if the refrigerator was still giving trouble. I said the unit has not been fixed.
I finally told them that I had a lawyer, that this matter has been turned to the the state attorney general's office and a copy of the file has been sent to my local congressman. Also, that all conversations would be recorded with them.
I caught the local lowes management in several lies and will never buy anything of any substance from them again. I urge you to do the same. Avoid lowes!
Lowes finally acknowledged that the referatior was defective and were sending me a refund of the purchas price, less charges for the extended warranty almost a year after my first complaint.
Keep your receipts, document all contacts with vendors, get copies of all repair tickets,
Research the web for problems with the product before you buy and check out the vendor.
Lowes should be put out of business by the consumer. Never do business with them.
Fred
The complaint has been investigated and resolved to the customer’s satisfaction.
For one thing, if you had service within the first year, it would have been set up with Samsung. Lowes does NOT do any repairs on major brands ( whirlpool, frigidaire, maytag, bosch, general electric and samsung ) within the first year, matter of fact, lowes doesn't set up any repairs, the warranty company does. After the first year is when everything is handed over to the lowes service advantage deptartment and when we have control over the situation. You're making lowes sound bad when in fact it's samsung who should be taking the blame.
bad product
I purchased a Harbor Breeze ceiling fan from Loews 3 years ago. The item was called New Orleans. I love the look of this fan and built my bedroom decor around it. The fan lasted for one year. I took it back Loews and they replaced it for me. The replacement fan lasted only 7 months. I took that one back they did not have it in stock so I had to order it...
Read full review of Lowe's and 28 commentscheating company
I bought a refrigerator at Lowe's and wasn't told until I got to the register that I had to pay for the delivery fee (it was supposed to be free). I was told if I sent the receipt to Lowe's Rebates, Dept. 5768-112, 751211, El Paso, TX [protected] I would receive the delivery charge back $79.00. I copied the receipt and sent it certified mail. I got the card back with Lowe's signature dated 1/9/09. I just got on line to check the status because I was supposed to receive it in 6 weeks. The site said there was something wrong with the receipt and I should resubmit it. There was NOTHING wrong with the receipt and I have been through these rebates scams before (Dell) and had to fight to get paid. I am going to send it again certified mail and that will make me out about $10 for mailing and the delivery charge with no guarantee they won't find problems again.
The complaint has been investigated and resolved to the customer’s satisfaction.
awful quality products
Being environmentally conscious I have begun buying the compact fluorescent bulbs to use in our home. I bought a couple of 6 packs of the Bright Effects 13 watt CFLs sometime last summer, (2008). Unfortunately I did not retain the receipts, nor the packaging. Tonight I just replaced the the fourth bulb to fail. Meanwhile most of the incandescent bulbs that were in my house when I bought it in 2001 are still working. Clearly, these bulbs are not living up to their claim of outlasting incandescent bulbs by years. They do not even last as long as ordinary incandescents. I'm replacing them with GE CFLs. I hope they will perform as advertised.
The complaint has been investigated and resolved to the customer’s satisfaction.
lied to me
My wife and I purchased a house and needed new appliances. We had gone to Lowes and picked out a fridge, microwave, and stove- all matching in stainless steel on the Monday before the house closing, that was on Friday. I asked the salesman if I could pay for the items and leave them there for pickup on Friday, after closing. I was told that I would have to take them with if I paid for them, but he promised me that when I came back on Friday, I could buy them then, and he would have all three waiting for me. I told him that the house I was buying didn't have any appliances, and, with my luck, they would be sold out when I returned to pick them up. He stated "we have a surplus of all three in stock, I assure you they will be here". Friday after the closing, I went back to Lowes and found they had the microwave and stove, but were sold out of the matching fridge. I gave the salesman working then, the card of the other salesman who made me the promise, and asked him to check in back. He returned and told me that they were out, but would call the store manager and asked of they would give me a discount on the damaged floor model fridge. I then stood by the counter as he called the manager and asked about the discount. I could hear the manager tell him to give a $100 discount on the $1200 fridge. The salesman hung up and advised the manager approved a $25 discount. As pissed as I was, I needed the fridge. They then loaded the fridge onto a service cart and scratched the stainless steel front, telling me to buy polish, and buff it out. I ended up going off, yelling, in front of the store. I'm sure my brother-in-law, who was there to help pick up the items, was probably counting his money to see if he had enough to post my bond. The manager then came to the front of the store and asked me what the problem was. When I told him the whole story, he did give me a more expensive fridge at the same price as the one I had picked out- it didn't match the microwave and stove exactly, but was close, and I was thankful. 1 year later, I needed to replace my dryer and wash machine. After checking with the Sears and Menards in my town, and being unable to find an electric dryer on sale, I went back to Lowes after being talked into it by my father. I picked out a washer and dryer and took them home. After bring them into the basement, I found the dryer was not working and returned it. I had picked out a different brand that was about $30 more, and was told to go to the service desk for a refund on my debit card for the first dryer and then pay for the second one. I did, and then loaded the new dryer into my dad's pickup and started to pull out of the parking space when I saw two Lowes employee's running after me. Thinking I forgot something I stopped and got out of the truck. They then told me that they called the police, and that I hadn't paid for the dryer. I then showed them my refunded receipt along with the new receipt. I said they were sorry and would call the police back. Based on my experience with Lowes, I stopped at the DeKalb Police station on my way home and made sure. I would like to thing of my Lowe's experience as bad luck, but I refuse to buy anything there ever again.
The complaint has been investigated and resolved to the customer’s satisfaction.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
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Overview of Lowe's complaint handling
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Lowe's Contacts
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Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 7 7 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number40%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
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Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
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Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024 - View all Lowe's contacts
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